Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Marcos Pizza – Orlando
Marcos Pizza - Orlando
Photo from Marcos Pizza
Marcos Pizza at a glance
Orlando Metro West
- 🍕 Pizzeria
$$
Price per Person $11–$20
mentioned by 36 of the guests
#103 out of 163 places to eat in Orlando
#7 Pizzeria out of 14 in Orlando
Good
6.5 out of 10
Food
Service
Ambience
Value
182
Reviews
61%
Satisfaction
Often praised
- Pizza quality
- Clean ambience
- Affordable prices
Frequently criticized
- Poor service
- Order errors
- Cold food
The restaurant Marcos Pizza in Orlando’s vibrant Metro West neighborhood is a casual pizzeria offering more than just your classic slices. You can count on them for delicious late-night food and quick bites, perfect for satisfying those evening cravings.
With a focus on fresh ingredients, you’ll also find excellent vegetarian options available, ensuring there’s something for everyone.
Overview: Introducting Marcos Pizza
Marcos Pizza offers a generally pleasant experience, often praised for its delicious pizza and affordable pricing, making it a solid choice for a casual meal. Many appreciate the clean environment and the friendly demeanor of the staff, contributing to a welcoming atmosphere.
However, some patrons have noted inconsistencies, particularly regarding service and occasional issues with online deals. While the food quality often shines, there have been instances where order accuracy or food temperature fell short.
Good
6.5
out of 10
182
Reviews
61%
Satisfaction
63
negative
8
neutral
111
positive
Marcos Pizza holds an overall Restaurant Score of 6.5 out of 10, placing it squarely in the average category. This is supported by a Customer Satisfaction rate of 61%, indicating a mixed reception among its patrons.
These figures are drawn from 182 customer remarks, with 111 positive and 63 negative observations. Delving deeper, the Ambience (8.7), Value (7.6), and Food (7.1) aspects generally receive good marks, suggesting these are strong points for the establishment.
However, the Service (5.4) score indicates an area where experiences are more varied, often dipping into the average range.
What people like
- Delicious pizza quality
- Clean, inviting space
- Affordable pricing
What people don't like
- Inconsistent service
- Order accuracy issues
- Food temperature problems
With a Recommendation Score of 6.5, Marcos Pizza presents itself as a decent option, particularly if you prioritize good food and value in a clean setting. It’s a place that can deliver a satisfying experience, especially when things run smoothly.
However, be prepared for potential inconsistencies in service or order fulfillment. If you’re seeking a consistently flawless experience, you might find it a mixed bag, but for a casual pizza outing, it’s certainly worth considering.
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Verdict: Our expert take on Marcos Pizza
Food (7.1 out of 10)
mentioned by 83% of the guests
Lets talk food! Many diners are absolutely loving whats on their plate, with a good score of 7.1 reflecting some truly tasty experiences. Out of 80 comments, 55 are glowing, highlighting the fantastic pizza, excellent quality of ingredients, and irresistible breadsticks.
From fresh pies to perfectly cooked wings and even delightful cinnamon squares, the food often earns high praise for its flavor and serving size. However, it's not always a perfect feast, as customer satisfaction is a mixed 68.8%. There are 20 negative comments pointing to issues like cold food, overly oily pizza, or items that arrived burnt and dry.
Some experiences mention inconsistent quality or missing components, suggesting that while often great, the food can sometimes miss the mark.
Food
80
Reviews
68%
Satisfaction
20
negative
5
neutral
55
positive
Rating distribution
What people like
- Delicious pizza
- High quality ingredients
- Amazing breadsticks
What people don't like
- Food arrives cold
- Pizza too oily
- Burnt or dry
Often praised
- pizzaMy experience at this restaurant has been consistently positive, especially with their pizza. Every time I bring out-of-town guests, they are pleasantly surprised by how good the pizza is. They do a great job, better than any other Marcos location I’ve visited.
- foodThe food came out in a very timely manner
- wingswings to be well done and they get it right
- pizzasI received my pizzas right on time at a GREAT price. The food was delicious 🍕 and the person at the counter was friendly ❤🙏🏼🌈. I am a SUPER Happy customer.
- qualitythe serving size and quality above and beyond
- Fed 3 of usFed 3 of us.
- adding pineappleadding pineapple to my steak pizza, my family absolutely loved it
- best pizza placethis is the best pizza place
- breadsticksthe breadsticks are to die
- cheeseAll types was good
Frequently criticized
- pizzaMy experience at this restaurant was terrible. After they made a mistake on my pizza, the staff was very unempathetic and refused to change it or offer any compromise for my next order. The service was truly terrible.
- pizzaspizzas all crumpled to one side
- browniethe brownie seems to have sat on it
- burnt pizzasreceived 2 burnt pizzas that was very dry
- cinnamon breadMy experience was one of the worst service I've ever encountered. I ordered cinnamon bread that was supposed to come with icing. Unfortunately, the driver forgot my icing.
- drypizzas that was very dry
- fast chain spotsso much better than the fast chain spots
- foodmy food was stone cold
- food qualityPizzas arrived like this
- icingI ordered cinnamon bread that was supposed to come with icing. Unfortunately, the driver forgot my icing. When I spoke to the manager, they stated, 'there's nothing we can do.
If youre looking for a generally good pizza experience with tasty sides, its definitely worth a try. Just be mindful of potential inconsistencies with food temperature or oiliness, as a few diners have noted these issues.
Service (5.4 out of 10)
mentioned by 83% of the guests
When it comes to service, this spot presents a bit of a mixed bag, with a score of 5.4 and customer satisfaction at 48.1%. Many customers, however, rave about the great service and friendly staff, often highlighting timely manner and order accuracy. With 39 positive remarks out of 81 total, there are definitely some shining moments.
On the flip side, 41 negative remarks point to some significant issues. Patrons have encountered worst customer service, frustrating waiting time, and messed up orders. Some even mentioned rude employee experiences, suggesting inconsistency in staff interactions and a need for improvement.
Service
81
Reviews
48%
Satisfaction
41
negative
1
neutral
39
positive
Rating distribution
What people like
- Friendly, helpful staff
- Quick, accurate delivery
- Timely order fulfillment
What people don't like
- Poor customer service
- Long waiting times
- Messed up orders
Often praised
- serviceMy experience at this restaurant was fantastic. I never had a bad service, and the pizza was the best I've had in Orlando. The quality of the ingredients were fresh, ensuring you'll not be disappointed.
- staffThe staff was friendly and went out of there way
- customer serviceThe customer service, specifically from our cashier, Slate, was magnificent.
- deliveryMy experience was defined by top tier customer service. Although our order got messed up online, the restaurant covered it and delivered it for free. Thank you guys!
- Belagreeted by a lovely young lady named Bela, who immediately recognized me
- Bellaspoke to Bella this afternoon very professional
- SUPER Happy customerI am a SUPER Happy customer. ❤🙏🏼🍕🥳🌈
- amazing peopleall the amazing people that work here
- attentionbest quality and attention
- family that owns itThe family that owns it take such great care of their customers
Frequently criticized
- customer serviceI've been waiting for pizza for 30 minutes because they forgot the order. Their customer service is not good at all.
- serviceservice has gone completely out the door
- orderThey messed up my order every time
- waiting timeI've been waiting for pizza for 30 minutes because they forgot the order. Their customer service is not good at all.
- managermanager says I’m sorry there’s nothing we can do
- staffEvery Marco's pizza staff is just rude
- corporate officerespond rudely with excuses and drama
- customersThey refuse to keep their customers happy
- cutting cornersNow what, they are cutting corners
- dasherThe dasher as they put it, didn't even have the order in a pizza warmer bag
Overall, the service here seems to be a roll of the dice. While you might encounter friendly, efficient staff and accurate orders, be prepared for potential frustrations like long waits or customer service issues. If you're feeling lucky, give it a shot, but manage your expectations.
Ambience (8.7 out of 10)
mentioned by 13% of the guests
The vibe here is definitely a winner! With a strong score of 8.7 and customer satisfaction at 81.8%, its clear guests love the atmosphere. Folks consistently praise the cleanliness, quiet noise level, and convenient location with ample parking, based on 9 positive comments out of 11. Whats really impressive is the complete absence of any negative feedback regarding the ambience.
It seems there are no complaints about the setting, which is a rare and welcome find!
Ambience
11
Reviews
81%
Satisfaction
0
negative
2
neutral
9
positive
Rating distribution
What people like
- Spotless clean interior
- Quiet, easy conversation
- Great location, parking
What people don't like
Often praised
- atmosphereAtmosphere:5
- cleanlinessThe location is good and there is lots of parking available. The restaurant itself is very clean, and the staff were very friendly. I ordered pick up online, and the process was very smooth.
- cleaning scorestheir cleaning scores 1000
- locationgood location
- noise levelQuiet, easy to talk
- parkingMy experience at this restaurant was very positive. The location is good and there is lots of parking available. The restaurant itself is very clean, and the staff were very friendly.
- placean amazing place
Frequently criticized
No complaints so far.
If you're looking for a spot with a great atmosphere, this place is a solid bet. You can expect a clean, quiet environment with easy parking, making it perfect for a relaxed visit.
Value (7.6 out of 10)
mentioned by 13% of the guests
When it comes to value, this spot really shines! With a solid score of 7.6 and customer satisfaction at a strong 80%, its clear most folks are happy. Out of 10 customer remarks, 8 rave about how affordable everything is, often highlighting a great deal or fantastic lunch special.
Many feel they get a lot for their price, making it a budget-friendly choice. However, there are a couple of points to consider. Two customers expressed frustration, mainly concerning the removal of the cash option for online orders.
This change also impacts honoring online deals' when ordering by phone, which can be a bit inconvenient for those who prefer not to use cards online.
Value
10
Reviews
80%
Satisfaction
2
negative
0
neutral
8
positive
Rating distribution
What people like
- Affordable prices
- Great deals
- Lunch specials
What people don't like
- No cash option
- Online deals issue
Often praised
- affordableVery affordable, great deal at 11.99.
- pricewe have spent almost double than what we spent tonight
- GREAT priceI arrived before 11 am and the store was open. I received my pizzas right on time at a GREAT price. The food was delicious 🍕 and the person at the counter was friendly ❤🙏🏼🌈.
- great dealgreat deal at 11.99.
- lunch specialThey have a great lunch special.
- pricesthe prices is not bad
Frequently criticized
- cash optionremoved cash option to order on line
- online dealsI've been ordering from here at least twice a month. However, they removed the cash option for online orders and now they won't honor the online deals when you call in. Some people are not comfortable putting their card information online.
Overall, if you're looking for an affordable meal with great deals, this place is definitely worth checking out. Just be aware that their online ordering system might limit cash payments and access to certain deals, so plan accordingly.
How are the prices at Marcos Pizza?
You’re looking at roughly $17 per person – reported by 36 diners. That puts it in the $11–$20 category. For a Pizzeria, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at what people actually spend, most diners keep it in the $1–$20 range, with the biggest chunk landing in the $11–$20 sweet spot. There are a few who spend a bit more, but overall, prices cluster nicely around that average.
Here’s a quick look at what guests spend per person, based on the latest 36 reviews.
How this Pizzeria’s value stacks up against similar spots in Orlando.
Overall, for a Pizzeria in Orlando, we think the pricing feels pretty fair. It hits that comfortable mid-range sweet spot, offering good value without breaking the bank.
Customer Reviews: what people think about Marcos Pizza
Visit Type
- Regular Visit
Service Type
- Takeout
10
Bela's Exceptional Service Makes a Loyal Customer
My experience at the Marco's location in Metro Westminster was outstanding, largely due to the exceptional service provided by Bela. I frequently order takeout from this location and was impressed when Bela immediately recognized me and read my order from her screen. In a world where many restaurant employees seem indifferent to customers, Bela's kindness and enthusiasm stood out.
She has earned a repeat customer for life for her store. Thank you, Bela, for your kindness and enthusiasm.
- Bela10
- kindness and enthusiasm10
- restaurant employees3
Price per Person
- $21–$30
Visit Type
- Food Exploration
Group Size
- Solo
Service Type
- Dine-in
Meal Type
- Lunch
9
Great Pizza for a New Yorker
As an original New Yorker, I find it very hard to find pizza I like outside of New York. However, Marcos did not disappoint. While it may not be a perfect New York slice, it is very tasty and the prices are not bad.
I have tried the cheese, pepperoni, and a custom margarita. All types were good. The food received a perfect score of 5, and the service and atmosphere were rated 4.
- pizza9
- prices8
- cheese8
Price per Person
- $31–$40
Visit Type
- Delivery
Service Type
- Takeout
Meal Type
- Lunch
Wait Time
- Immediate (0–5 min.)
10
Perfect Pizza Experience!
My experience was PERFECT 🥳🙏🏼🌈. I arrived before 11 am and the store was open. I received my pizzas right on time at a GREAT price.
The food was delicious 🍕 and the person at the counter was friendly ❤🙏🏼🌈. I am a SUPER Happy customer. ❤🙏🏼🍕🥳🌈 For my next party, I will definitely order from this Marco's pizza 🍕🙏🏼❤🥳🥳🌈.
- pizzas10
- person at the counter10
- GREAT price9
Visit Type
- Quick Meal
Group Size
- Solo
Service Type
- Dine-in
Wait Time
- Short (6–15 min.)
9
Friendly Staff, Fast Service!
My experience at this restaurant was fantastic! The friendliest people and the fastest service made it a great visit. I was able to get a small personal pizza in like 10 minutes just by walking in.
- friendliest people10
- fastest service10
- small personal pizza9
Visit Type
- Delivery
Service Type
- Delivery
9
Top-Tier Service Despite Order Mix-up
My experience was defined by top tier customer service. Although our order got messed up online, the restaurant covered it and delivered it for free. Thank you guys!
- customer service10
- delivery9
- order3
What Marcos Pizza offers
Crowd
- Family-friendly
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Late-night food
- Small plates
- Vegetarian options
- Quick bite
Dining options
- Dinner
- Lunch
- Catering
- Dessert
Service Options
- No-contact delivery
- Takeout
- Curbside pickup
- Dine-in
- Delivery
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
FAQs
What dining options and special offerings can you find at Marco's Pizza in Orlando?
At Marco’s Pizza in Orlando, you can enjoy a variety of dining options including lunch, dinner, and dessert. They also provide catering services for your events. Their special offerings feature convenient late-night food, small plates perfect for sharing, and a selection of vegetarian options, making it an ideal spot for a quick bite.
What service and accessibility features does Marco's Pizza in Metro West provide?
Marco’s Pizza in Metro West offers flexible service options including no-contact delivery, takeout, curbside pickup, and traditional dine-in. For accessibility, the location is fully equipped with a wheelchair accessible entrance, parking lot, seating, and restroom, ensuring a comfortable experience for all guests.
How does Marcos Pizza generally perform?
Marcos Pizza has an overall Restaurant Score of 6.5 out of 10 and a Customer Satisfaction rate of 61%. This indicates an average performance with mixed customer experiences, based on 182 customer remarks.
What do customers appreciate most about Marcos Pizza?
Customers frequently praise Marcos Pizza for its good Food (7.1), pleasant Ambience (8.7), and excellent Value (7.6). Many highlight the delicious pizza, clean environment, and affordable pricing, including great lunch specials.
What are the common areas for improvement at Marcos Pizza?
The primary area for improvement is Service, which scores an average 5.4. Customers have reported issues with inconsistent service, forgotten or messed-up orders, and occasional rudeness from staff. There are also mentions of food arriving cold or burnt, and online deals not always being honored.