Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » KFC – San Francisco
KFC - San Francisco
Photo from KFC
KFC at a glance
San Francisco Little Saigon
- 🍗 Chicken Restaurant
$$
Price per Person $11–$20
mentioned by 46 of the guests
#2324 out of 2403 places to eat in San Francisco
#24 Chicken Restaurant out of 31 in San Francisco
Average
4.8 out of 10
Food
Service
Ambience
Value
233
Reviews
39.1%
Satisfaction
Often praised
- Crispy chicken
- Friendly service
- Clean environment
Frequently criticized
- Order accuracy
- Limited seating
- Poor value
The restaurant, a popular Chicken Restaurant in San Francisco’s vibrant Little Saigon neighborhood, offers you a casual atmosphere perfect for a quick bite. You’ll find KFC at 691 Eddy St, ready to serve up its classic menu.
Whether you’re looking for a convenient meal or a comfortable spot to dine, this location provides a welcoming setting for all.
Overview: Introducting KFC
KFC generally offers a solid experience, with many appreciating the consistently friendly staff and efficient service. Customers often highlight the quick order completion and positive interactions, even noting good delivery experiences.
However, some encounters suggest occasional rushed service or order inaccuracies. The restaurant’s cleanliness and improved atmosphere are frequently noted, making it a more pleasant spot for a quick meal.
While some find the overall ambience satisfactory, concerns about limited seating and parking availability do surface, suggesting it’s often more suited for takeout.
Average
4.8
out of 10
233
Reviews
39.1%
Satisfaction
121
negative
21
neutral
91
positive
Overall, KFC registers a 4.8 score, placing it in the average range. However, customer satisfaction sits at a lower 39.1%, indicating a notable divergence where many patrons aren’t fully content.
This assessment draws from 233 customer remarks, with 91 positive observations often outweighed by 121 negative ones, suggesting a mixed reception. Delving into specifics, Food leads with a score of (5.2), often praised for its freshness and taste.
Service follows closely at (4.9), generally seen as efficient, though some experiences vary. The Ambience scores (4.4), reflecting efforts in cleanliness but also challenges with seating.
Lastly, Value at (3.9) is a weaker point, with some customers feeling prices have increased or that they’ve been overcharged.
What people like
- Fresh, crispy chicken
- Friendly, efficient service
- Improved cleanliness
What people don't like
- Inconsistent order accuracy
- Limited seating/parking
- Perceived poor value
With a recommendation score of 4.9, KFC presents a mixed offering. If you’re seeking a quick, familiar meal with generally pleasant service and appreciate a clean setting, it can be a convenient choice.
However, be mindful of potential inconsistencies in your order. It’s worth considering for its core chicken offerings, but if ambience, guaranteed order precision, or consistent value are top priorities, you might find yourself wanting more.
It serves well for a straightforward takeout experience rather than a sit-down meal.
Similar Restaurants in San Francisco
- Chicken Restaurant
8.7
out of 10
out of 10
487
89.5%
- $$
- Transbay
- Food
- Service
- Ambience
- Chicken Restaurant
8.4
out of 10
out of 10
636
86.6%
- $$
- Hayes Valley
- Food
- Service
- Ambience
- Chicken Restaurant
8.4
out of 10
out of 10
356
84.6%
- $$
- Mission District
- Food
- Service
- Ambience
- Chicken Restaurant
7.8
out of 10
out of 10
391
81.6%
- $$
- Richmond District
- Food
- Service
- Ambience
- Chicken Restaurant
7.7
out of 10
out of 10
358
80.2%
- $$
- Inner Sunset
- Food
- Service
- Ambience
- Chicken Restaurant
7.4
out of 10
out of 10
463
71.3%
- $$
- Nob Hill
- Food
- Service
- Ambience
Verdict: Our expert take on KFC
Food (5.2 out of 10)
mentioned by 75% of the guests
When it comes to the food, theres a definite appreciation for the freshness and the classic original chicken, with many finding a nostalgic taste in dishes like pot pies and macaroni and cheese. Based on 33 positive remarks out of 71 total opinions, customers often enjoy the consistent quality, noting that the food can be excellent and even bomb when fresh. However, the experience isnt always perfect, with an equal 33 negative remarks highlighting concerns about portion size, food being overcooked, or tasting like it was fried in old grease.
Some even reported issues with incorrect orders or general quality concerns, contributing to a mixed customer satisfaction of 46.5% and an average score of 5.2.
Food
71
Reviews
46%
Satisfaction
33
negative
5
neutral
33
positive
Rating distribution
What people like
- Consistent freshness
- Original chicken flavor
- Nostalgic taste
What people don't like
- Quality concerns
- Incorrect orders
- Inconsistent portions
Often praised
- foodfrom the service too the food and in almost record time my order was complete
- Chicken Tender ComboI bought a Chicken Tender Combo
- Fiesta Veggie burritomy new favorite, the Fiesta Veggie burrito!
- KFC chickenbuying KFC chicken. It's delicious
- Mashed PotatoesLoving the #MashedPotatoes especially
- Nacho FriesI do like the Nacho Fries
- Original Recipe chickenstill likes it nonetheless
- breasts and potatoesplus breasts and potatoes
- chickenSo crispy and fresh
- chicken pot pieusually get a chicken pot pie
Frequently criticized
- chickenthe chicken is disgusting
- mashed potatoesWHY THE HELL CANT YOU SEND ME MASHED POTATOES WITH NOOOOOOOOOOOO GRAVY?!?
- portion sizeinstead of 8 pieces it comes 4
- FoodFood:1
- biscuitthe biscuit had weird coloring on it
- chicken littlesMAYO ALLLLLLLLL OVER CHICKEN LITTLES WHEN THEY WERE ORDERED WITH NO TOPPINGS AT ALL.
- chicken tastechicken taste old
- chickenschickens were a lot smaller
- cole slawthe cole slaw was disgusting
- coleslawdid not receive the coleslaw
Overall, the food here seems to be a bit of a gamble; while some rave about its classic taste and freshness, others are left disappointed by quality issues or incorrect orders. If you're craving that specific nostalgic flavor and are willing to take a chance, you might find a gem, but be prepared for a potentially inconsistent experience.
Service (4.9 out of 10)
mentioned by 80% of the guests
When it comes to service, this spot has some real bright spots! With an average score of 4.9 and a mixed customer satisfaction of 40.7% based on 91 customer opinions, its a bit of a mixed bag. Many folks rave about the friendly staff and good, fast, friendly service, often highlighting quick order fulfillment and excellent customer service.
When theyre on, they're really on! However, not every experience is smooth sailing. A significant number of customers have faced issues with wait times, order accuracy, and missing items, sometimes describing the service as rushed or unprofessional.
It seems mobile and online orders can be particularly tricky, leading to frustration and incorrect orders.
Service
91
Reviews
40%
Satisfaction
48
negative
6
neutral
37
positive
Rating distribution
What people like
- Friendly staff
- Fast service
- Good customer service
What people don't like
- Order accuracy issues
- Long wait times
- Missing items
Often praised
- servicefrom the service too the food and in almost record time my order was complete
- staffstaff is always pleasant and cheerful
- employeesthank everyone of employees and manager and that you were noticed
- managerincluding the manager working right beside his employees
- workersI love the good cleanliness and security. The workers are very friendly and attend to you kindly. I recommend it.
- Humanitarian Friendly waygiving back in an Humanitarian Friendly way 😌❣
- Jeneattathe cashier Jeneatta was very nice to me
- cashierthe cashier was very very kind considerate and very good at his job
- customer serviceGood Customer Service
- deliveryThe chicken was so crispy and fresh. I was particularly impressed because it was delivered by Grubhub, and I initially thought it wouldn't be fresh after a delivery. However, it arrived in excellent condition.
Frequently criticized
- servicethe service was rushed, and the staff came across as kinda rude
- orderThey didn’t send my full order
- ServiceService:1
- order accuracydid not receive coleslaw. On second order I didn't receive the coleslaw.
- Uber EatsDon't order via Uber Eats
- app-based orderWhile they seem optimized for high throughput, they don't seem to care about individual orders. I've had my app-based order messed up a handful of times, typically with missing items. Additionally, they don't appear to have an adequate supply of the recently released hot wings, and you might not find out about this shortage until your order arrives with the item missing.
- availabilitytoo busy to help out.
- butterno butter
- cashierThe cashier was somehow making fun of me
- closing time20 minutes before the closing time
So, should you go? If you catch them on a good day, youll likely enjoy fast and friendly service. But be prepared for potential hiccups with order accuracy or longer wait times, especially if youre ordering online.
Ambience (4.4 out of 10)
mentioned by 58% of the guests
Despite some challenges, many customers found the atmosphere to be quite good, especially noting that the restaurant has been renovated and offers a sense of cleanliness. Some even appreciated the improved security and the well situated building, with one reviewer mentioning a scenic midnight stroll. These positive sentiments are reflected in 18 of the 62 customer observations.
However, the ambience received an average score of 4.4, and customer satisfaction is quite poor at just 29%. A significant 34 observations point to major drawbacks, including the presence of homeless people and dangerous individuals in the location, making many feel unsafe. The lack of seating or dining in options, coupled with reports of a bad store smell and difficult parking, significantly detracted from the experience.
Ambience
62
Reviews
29%
Satisfaction
34
negative
10
neutral
18
positive
Rating distribution
What people like
- Good atmosphere
- Cleanliness improved
- Enhanced security
What people don't like
- Dangerous area
- No seating
- Bad smell
Often praised
- atmospherefood and atmosphere were rated a perfect 5
- cleanerway cleaner than most of the businesses
- cleanlinessIt's delicious 😋 for eating on any occasion. I love the good cleanliness and security. The workers are very friendly and attend to you kindly.
- securityIt's delicious 😋 for eating on any occasion. I love the good cleanliness and security. The workers are very friendly and attend to you kindly.
- bus stopremoved the problematic bus stop which eliminated the previous loitering issues
- clean spotFor a KFC, it's a clean spot.
- parkingParking is on the street.
- renovateddefinitely better renovated now
- restaurantthe restaurant is clean inside
- walk at nightThis hidden gem is just a scenic midnight stroll west on Eddy Street. The walk at night is breathtaking and full of neat surprises. They've also improved the area by removing the problematic bus stop, which eliminated previous 'loitering issues' in this misunderstood area.
Frequently criticized
- locationMy first experience at a KFC in the US was unfortunately at a location with no seating, situated in the Tenderloin. I was surprised to find no other KFC branches in different areas of San Francisco.
- atmospherethe atmosphere itself was rated low
- placethis one's a bit slumey
- seatingMy experience at this restaurant was that it was not possible to sit down. It is only for take away, and there was no information about this on Google or the website.
- AtmosphereAtmosphere:1
- KFC on Eddyreport KFC on Eddy
- Kid-friendlinesskeep your kids away from this store
- ParkingParking:no parking
- Parking optionsParking is unavailable
- Parking spaceDifficult to find parking
If youre just grabbing a quick takeaway and arent planning to linger, the clean, renovated interior might suffice. However, be aware that the surrounding area can feel unsafe, and with no seating available, it's not a place for a relaxed dining experience.
Value (3.9 out of 10)
mentioned by 12% of the guests
When it comes to value, a few diners have found some bright spots, noting that prices can be comparable to other similar spots, offering decent value for the price for a group. Some even felt the price per person was quite reasonable for a satisfying meal. These positive sentiments, though few, suggest that some customers do find the cost-to-meal ratio acceptable.
However, the overall picture for value is quite challenging, reflected in a poor score of 3.9 and a very low customer satisfaction of just 33.3%. Many customers felt overcharged, noting recent prices increases and a high cost for combo meals. With 6 out of 9 remarks expressing frustration, the message is clear: some advise you to SAVE YOUR MONEY due to perceived poor value.
Value
9
Reviews
33%
Satisfaction
6
negative
0
neutral
3
positive
Rating distribution
What people like
- Prices are comparable
- Offers good value
- Reasonable per person
What people don't like
- Feel overcharged
- High cost
- Prices increased
Often praised
- price per personprice per person was between $10–20
- pricesprices are the same as any other KFC
- value for the priceMy experience at this restaurant was one of very good value for the price. I'd rather get a bucket of finger-licking good food here than a burger and fries for $25.
Frequently criticized
- overchargedovercharged myself and my husband
- comborather than the combo that we ordered
- costI have ordered KFC from this place TWICE through GrubHub. Both times cost me more than $60 with tax and tip for the driver. On my first order, I did not receive the coleslaw I specifically chose as part of the meal.
- moneySAVE YOUR MONEY
- pricesThey recently raised the prices
Given the strong negative feedback on pricing and value, you might want to think twice before ordering, especially for delivery or combo meals. While a few find the prices acceptable, the majority feel overcharged, suggesting you might not get the value you expect here.
How are the prices at KFC?
You’re looking at roughly 17 per person – reported by 46 diners. That puts it in the $11–$20 category. For a Chicken Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at what people actually spend, most diners stick to this mid-range sweet spot. While there are some options for a quicker, cheaper bite, and a few folks go for a more premium experience, the majority find their happy place right around the average.
Here’s a quick look at what guests spend per person, based on the latest 46 reviews.
How this restaurant’s value stacks up against similar spots in San Francisco.
Overall, we think the pricing feels pretty fair for a Chicken Restaurant in San Francisco. It offers a good balance, letting you choose between a quick, affordable meal or something a bit more special.
Customer Reviews: what people think about KFC
Visit Type
- Delivery
Service Type
- Takeout
2
No seating, no info
My experience at this restaurant was that it was not possible to sit down. It is only for take away, and there was no information about this on Google or the website. The service score was 1.
- take away5
- seating1
- information1
- Service1
Price per Person
- $31–$40
Visit Type
- Casual Outing
Service Type
- Dine-in
Meal Type
- Lunch
1
Awful food and location
My experience was very bad. The chicken was disgusting, and the restaurant is very poorly located. I couldn't eat there; the place was disgusting.
- chicken1
- location1
- place1
Visit Type
- Quick Meal
Service Type
- Takeout
Wait Time
- Long (31+ min.)
7
Great Service, Occasional Delays
My experience at this restaurant was marked by service with a smile and a team that is generally pretty quick with getting your order out. While there are occasional "fluke" happenings where one person's order seems to take forever, this doesn't happen often. It's worth noting that dining in is no longer an option after COVID, similar to many other eateries in the city.
- service with a smile9
- getting your order out8
- one persons order4
- dining in3
Price per Person
- $11–$20
Visit Type
- Casual Outing
Group Type
- Couple
Group Size
- Couple
Service Type
- Dine-in
Noise Level
- Moderate
8
Good Value, Better Than Fast Food
My experience at this restaurant was one of very good value for the price. I'd rather get a bucket of finger-licking good food here than a burger and fries for $25. The price per person was between $10–20, which is quite reasonable.
The noise level was moderate, making it a comfortable dining experience for a group of 2 people. The service was dine-in.
- value for the price9
- price per person8
- noise level6
Price per Person
- $1–$10
Visit Type
- Quick Meal
Group Type
- Friends
Group Size
- Small Group
Service Type
- Takeout
Wait Time
- Immediate (0–5 min.)
Noise Level
- Moderate
8
Good Grab and Go Service
This is a grab and go location, with no dining in available. Despite this, I've consistently experienced good, fast, friendly service. The atmosphere received a rating of 2, and the food a 3.
- grab and go7
- good, fast, friendly service9
- atmosphere4
What KFC offers
Crowd
- Family-friendly
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
- Free Wi-Fi
- Wi-Fi
Offerings
- Quick bite
Dining options
- Catering
- Brunch
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- No-contact delivery
- Takeout
- Delivery
- Dine-in
Parking
- Usually somewhat difficult to find a space
- Paid street parking
Atmosphere
- Casual
FAQs
What dining and service options are available at KFC in San Francisco?
At KFC in San Francisco, you have a variety of service options including no-contact delivery, takeout, delivery, and dine-in. For dining, you can enjoy brunch, lunch, dinner, and dessert, with seating available. They also offer catering services.
Is KFC in Little Saigon, San Francisco, accessible and family-friendly?
Yes, this KFC location is highly accessible, featuring a wheelchair accessible entrance, parking lot, seating, and restroom. It’s also great for kids, offering a dedicated kids’ menu to ensure a pleasant family dining experience.
How does KFC generally perform across different aspects?
KFC holds an overall score of 4.8. Its Food scores highest at (5.2), followed by Service at (4.9) and Ambience at (4.4). Value is its lowest point, scoring (3.9).
What do customers appreciate most about KFC's service?
Many customers praise the friendly staff and efficient customer service, often noting quick order completion and positive interactions, even for delivery orders.
Are there any common issues customers experience at KFC?
Some common concerns include issues with order accuracy, particularly missing items like coleslaw, and a perceived lack of value due to rising prices or being overcharged. Limited seating and parking are also frequently mentioned.