Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Jersey Mike’s Subs – San Diego
Jersey Mike's Subs - San Diego
Photo from Jersey Mike’s Subs
Jersey Mike's Subs at a glance
San Diego Civita
- 🥪 Sandwich Shop
$$
Price per Person $11–$20
mentioned by 52 of the guests
#591 out of 755 places to eat in San Diego
#21 Sandwich Shop out of 39 in San Diego
Good
6.1 out of 10
Food
Service
Ambience
Value
407
Reviews
54.5%
Satisfaction
Often praised
- Fresh sandwiches
- Friendly staff
- Cleanliness
Frequently criticized
- Cleanliness issues
- Long waits
- Higher prices
The sandwich shop, Jersey Mike’s Subs, located in the vibrant Civita neighborhood of San Diego, invites you to discover a fresh take on classic subs. You’ll find a casual atmosphere perfect for a quick bite, whether you’re grabbing lunch or dinner.
With a focus on quality ingredients, this spot offers a delightful experience for anyone craving a satisfying meal. It’s a convenient choice for delicious sandwiches in the heart of San Diego.
Overview: Introducting Jersey Mike's Subs
Jersey Mike’s offers a straightforward experience where the focus is clearly on the main event. Many appreciate the fresh sandwiches and the overall quality of the ingredients.
It seems they consistently deliver on taste, making it a reliable choice for a quick meal. However, some visits can be a mixed bag.
While the food often hits the mark, there are occasional concerns about waiting time and the overall cleanliness of the dining area. These inconsistencies can sometimes detract from an otherwise pleasant experience.
Good
6.1
out of 10
407
Reviews
54.5%
Satisfaction
167
negative
18
neutral
222
positive
Overall, Jersey Mike’s holds an average standing with a 6.1 score out of 10. Customer satisfaction is also in the mixed range at 54.5%, indicating that while many are content, there’s room for improvement. This assessment is drawn from a substantial 407 customer observations, with 222 positive remarks and 167 negative ones providing a balanced view.
Looking closer, Food (6.9) is a clear strong point, frequently praised for its quality. Service (5.5) appears to be a mixed bag; while many commend the staff, others report issues with wait times.
Value (5.5) is also average, with some finding it reasonable and others noting it’s pricier than competitors. Ambience (4.3) lags behind, with cleanliness being a recurring concern.
What people like
- Fresh, quality sandwiches
- Friendly, attentive staff
- Clean establishment
What people don't like
- Cleanliness concerns
- Long wait times
- Higher price point
With a recommendation score of 6.4, Jersey Mike’s presents a decent option for those craving a solid sub. If you prioritize a fresh, well-made sandwich and appreciate friendly service, it’s certainly worth considering.
Just be prepared for potential inconsistencies in other areas. However, if a pristine dining environment or quick service are top priorities, you might find yourself occasionally disappointed.
It’s a place that delivers on its core product, but some operational aspects could use more attention to ensure a consistently smooth experience.
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Verdict: Our expert take on Jersey Mike's Subs
Food (6.9 out of 10)
mentioned by 80% of the guests
Food
183
Reviews
66%
Satisfaction
53
negative
9
neutral
121
positive
Rating distribution
What people like
What people don't like
Often praised
- foodThe food was rated a 5 out of 5
- sandwichesThe team here is always on point, managing to hold a fun conversation while efficiently preparing both online and in-person orders. They are consistently pumping out amazing fresh sandwiches. I challenge anyone to find a friendlier and more efficient Jersey Mike's.
- subsMy experience at this restaurant was that they offer one of the best subs available. However, I wish they would stop asking for tips, as it's not a restaurant.
- qualitythe quality is much, much greater
- breadThe bread is tough enough to handle hot greasy subs, but soft enough to bite into
- subThis sub reins Supreme for fast food.
- consistencyamazing quality and consistency
- sandosGreat customer service and great sandos.
- sandwichThe sandwich really hit the spot and was super fresh and delicious
- #13I did go back for the #13 and it was great
Frequently criticized
- food qualityMy experience at this restaurant was extremely disappointing. The food quality was poor, with wraps that seemed to have rolled inside out and sandwiches that were significantly lacking in meat. I paid for my order, but the execution was so bad it felt like they couldn't even assemble a simple wrap or sandwich correctly.
- ingredientseverything on it including the tomato was cut paper thin
- sandwichMy experience at the restaurant was largely defined by a long wait for my food. I spent half of my lunch waiting on a sandwich that never came. When I inquired, I was told it would be another 10 or 15 minutes, meaning a total wait of 40 minutes for a single chicken sandwich.
- white breadThe white bread they gave me on my a mink turkey provolone was old and stale!
- 56 Big KahunaMy experience at this restaurant was extremely negative. I ordered the 56 Big Kahuna in the bowl. Unfortunately, I kept finding hard and inedible pieces in my food.
- California Clubneed to explain what is on a California Club
- Coke productswish they'd get Coke products and not Pepsi
- Mountain Dew Zeroor at least put in Mountain Dew Zero
- Philly cheese steakordered a Philly cheese steak but received a chicken cheese steak
- QuiznosQuiznos is garbage
Service (5.5 out of 10)
mentioned by 79% of the guests
When it comes to service, there are definitely some shining moments! Many customers rave about the friendly staff, quick and friendly interactions, and even specific awesome employees who show great customer service skills. With 84 positive remarks out of 177 total, its clear that many appreciate the effort put in.
However, the experience isnt always smooth sailing. The service scores an average 5.5, and customer satisfaction sits at a mixed 47.5%, largely due to concerns like excessive waiting time, slow service, and occasional rude staff. There are also mentions of order accuracy issues, with 88 negative comments indicating areas needing improvement.
Service
177
Reviews
47%
Satisfaction
88
negative
5
neutral
84
positive
Rating distribution
What people like
- Friendly staff
- Quick service
- Great customer service
What people don't like
- Long waiting time
- Rude staff
- Order accuracy issues
Often praised
- staffWe walked in on a busy Sunday afternoon, but the staff there made sure we got through the line quickly. They also have a good sense of humor :).
- serviceMy experience at the restaurant was centered around trying the #13 Original Italian served Mike's Way. This was a seriously good sandwich, made fresh, and served with a smile.
- customer serviceThey happily fulfilled our special requests. Her customer service and friendliness are top notch and she should be recognized. 🙂 The sandwiches are delicious, made fresh, including slicing the meat and cheese per order.
- Katthank 'Kat' for her friendly, professional and A+ service
- employeesEmployees were nice and helpful
- teamThis team is always on point
- workersThe workers there were friendly and attentive
- ManagerThe Manager at this location has the BEST customer service skills EVER.
- Miss Riannashe was so incredibly helpful and accommodating.
- ServiceService:5
Frequently criticized
- waiting timeBy the time one hot sub was ready, the rest of the group had finished eating
- customer serviceStill questionable, I then asked for additional salt, something simple. The girl preparing the sub gave me a vibe of not caring about customer service. When I went to pay, she asked what kind of sub I ordered, even though she had just made it.
- staffOut of all the 3 staff that was there, only 1 was friendly.
- serviceThese idiots couldn't build a sandwhich or wrap
- order accuracythe chips I paid for weren't even in the bag
- order readinessmy food either isn’t ready, well past the estimated time
- staff attentionstanding there for litterally 2 whole minutes not being acknowledged whatsoever
- waitThe food is great, as is expected. However, the only drawbacks are sometimes it takes a little while to put your order together, and it is a bit more expensive than Subway. But that is to be expected.
- wait timeMy experience at the restaurant was marked by an unexpectedly long wait for my to-go order. I waited more than 20 minutes, which felt excessive for a takeout order. This significantly impacted my overall experience.
- Employees need more trainingEmployees need more training
Overall, service here can be a bit of a mixed bag. While you might encounter some truly friendly and efficient staff, be prepared for potential waits or occasional hiccups in your order. If youre not in a rush and value good customer interactions, it might be worth a try, but dont expect consistently stellar service.
Ambience (4.3 out of 10)
mentioned by 17% of the guests
When it comes to the vibe, some guests have found things to smile about, praising the neat and clean atmosphere and even calling the place very clean and spotless. A few even mentioned a great experience overall. These 8 positive observations highlight that when things are good, theyre really good.
However, the overall picture for ambience is quite different, with a score of just 4.3 and customer satisfaction sitting at a rather poor 32%. A significant 15 negative remarks highlight serious concerns, from unsanitary conditions and filthy restrooms and floors to dirty tables and even disruptive staff loudness. ' It seems cleanliness, especially, is a major sticking point for many.
Ambience
25
Reviews
32%
Satisfaction
15
negative
2
neutral
8
positive
Rating distribution
What people like
- Clean atmosphere
What people don't like
- Unsanitary conditions
- Filthy areas
- Loud staff
Often praised
- AtmosphereAtmosphere:4
- atmosphereAtmosphere:5
- cleanlinessVery clean
- emptyplace is empty
- great experienceThank you for the great sandos and the great experience!
- neat and cleanestablishment was neat and clean
- placePlace is always spotless too
- place very cleanthey keep the place very clean
Frequently criticized
- locationI will never visit this location again
- atmosphereturn off in store diners from relaxing and enjoying their meals
- cleanlinessIt was filthy!
- filthy ragpicked up a filthy rag and wiped off the wood cutting board
- floor cleanlinessthe floor behind the counter was a mess
- floorsfloors... unbelievably dirty
- floors cleanlinessfloors in the working area are littered with trash
- kitchen cleanlinesskitchen is filthy
- parkingParking is a little tight
- restroomsrestrooms... unbelievably dirty
If a pristine environment is high on your list, you might want to proceed with caution. While some find the place clean, the significant number of concerns about unsanitary conditions and general dirtiness suggest its a bit of a gamble. Its worth trying if you're not overly sensitive to cleanliness, but be prepared for potential disappointments.
Value (5.5 out of 10)
mentioned by 19% of the guests
When it comes to value, many guests find reasons to cheer! With 9 positive comments among 22, patrons often highlight the appreciated military discount and fantastic $5 after 5 deal. Joining the loyalty program is also a big plus, with many feeling the food is amazing for the price, making the overall price tag a bonus.
However, the picture isnt entirely rosy, with a score of 5.5 placing value squarely in the average range. Customer satisfaction is a mixed 40.9%, as 11 negative opinions point to concerns about the price being too high or feeling it cost too much money for whats received. Some also note regular size portions shrinking and issues with expected uniform discounts.
Value
22
Reviews
40%
Satisfaction
11
negative
2
neutral
9
positive
Rating distribution
What people like
- Loyalty program benefits
- Military discount available
- Special deals offered
What people don't like
- Perceived as overpriced
- Shrinking portion sizes
- Discount issues
Often praised
- priceThe staff were incredibly welcoming, creating a very positive atmosphere. Most importantly, the food was amazing for the price. I highly recommend this place for its excellent value and friendly service.
- $15for around $15
- $5 after 5 dealPlus they have $5 after 5 deal
- clubIf you join the club, you can earn more points
- loyalty programMake sure to join their loyalty program
- military discounta military discount is always appreciated
- price tagThe price tag is a bonus too!!
- tipKeeping my cool (while hungry), I sat down and took the extra 10 minutes to write this message. The sub itself was extremely delicious, and I still gave a small tip because I knew they tried.
Frequently criticized
- priceThe food is great, as is expected. However, the only drawbacks are sometimes it takes a little while to put your order together, and it is a bit more expensive than Subway. But that is to be expected.
- regular size8$ for the regular size
- cost too much moneycost too much money to get the wrong order
- three sandwichesWhen you spend more than $45 for three sandwiches
- uniform discount 15%this store does not offer the uniform discount 15%
- waste of moneyWaste of money.
If you're looking for good value, make sure to leverage their loyalty program or specific discounts like the military offer. Otherwise, be aware that some customers find the pricing a bit steep for the portions, which might lead to disappointment.
How are the prices at Jersey Mike's Subs?
On average, you’ll spend around 16 $ per person – from 52 guests. That puts the restaurant in the $11–$20 category. For a Sandwich Shop, that’s mid-range, maybe slightly above.
Looking at the numbers, most people (37 out of 52) are spending right in that $11–$20 sweet spot, so prices are pretty consistent.
Here’s a quick look at what guests spend per person, based on the latest 52 reviews.
How this restaurant’s value stacks up against similar spots in San Diego.
Considering its a Sandwich Shop, we think the pricing feels quite fair for what you get. Its a solid mid-range option.
Customer Reviews: what people think about Jersey Mike's Subs
Price per Person
- $11–$20
Visit Type
- Casual Outing
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Immediate (0–5 min.)
Noise Level
- Loud
2
Loud Staff Disrupts Dining Experience
My experience at this restaurant was negatively impacted by the loudness of the staff. The lady working the counter with glasses spoke excessively loudly, and she and her coworkers used non-stop slang. This informal manner of speaking, using terms like "Dog, homie, my boy, boss man, dude, bro, bruh, yezir, Boss, papi, papa, " was disrespectful to customers trying to enjoy their dinner.
It made the atmosphere feel less like a step up from fast-food chains and more like a place where diners can't relax and enjoy their meals. I suggest the staff be reminded that using such informal language is disrespectful to paying customers.
- staff loudness2
- staff slang2
- atmosphere1
Visit Type
- Regular Visit
Group Size
- Small Group
Service Type
- Takeout
Meal Type
- Lunch
2
Disappointing Experience with Incorrect Order
I was VERY DISAPPOINTED with my experience. The sandwiches I ordered were just okay. To make matters worse, the bacon I paid extra for was not even included on the sandwich it was supposed to be added to.
When you spend over $45 for three sandwiches, you expect something really yummy and correct. I will definitely rethink going back to Jersey Mikes.
- sandwiches5
- bacon2
- three sandwiches3
Price per Person
- $21–$30
Visit Type
- Quick Meal
Service Type
- Takeout
Meal Type
- Lunch
3
Poor Service, Okay Food
I stopped by to get a #7 sub. The experience was questionable from the start. The guy began slicing the sub, and his coworker came in from cleaning, leaving me unsure if her hands were washed.
Still questionable, I then asked for additional salt, something simple. The girl preparing the sub gave me a vibe of not caring about customer service. When I went to pay, she asked what kind of sub I ordered, even though she had just made it.
She displayed a poor attitude and provided bad customer service. I'm not sure I'll be back there.
- additional salt5
- #7 sub6
- coworker hygiene2
- customer service2
- attitude1
Price per Person
- $1–$10
Visit Type
- Casual Outing
Service Type
- Dine-in
Meal Type
- Dinner
8
Great Salad Bowls, Wish for Coke Products
My experience at this restaurant was largely positive, especially with their salad bowls. They are so pleasing when you don't want bread. There are lots of subs and salads to choose from, and they even have a kids menu.
My only wish is that they would get Coke products instead of Pepsi, or at least offer Mountain Dew Zero.
- salad bowls9
- lots of subs and salads8
- kids menu7
- Coke products3
- Mountain Dew Zero4
Visit Type
- Solo Dining
Group Size
- Solo
Service Type
- Dine-in
Wait Time
- Long (31+ min.)
Noise Level
- Loud
1
Horrible Experience, Never Returning
My experience at this restaurant was horrible. The employees refused to provide me with a receipt. Subsequently, they called security and the San Diego Police Department (SDPD).
I will never visit this location again. Thank you, J. C.
- employees1
- receipt1
- security1
What Jersey Mike's Subs offers
Crowd
- Family-friendly
- Groups
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
- Free Wi-Fi
- Wi-Fi
Offerings
- Halal food
- Vegetarian options
- Quick bite
Dining options
- Dinner
- Seating
- Lunch
- Catering
Service Options
- No-contact delivery
- Onsite services
- Takeout
- Outdoor seating
- Dine-in
- Delivery
Pets
- Dogs allowed outside
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
FAQs
What kind of dietary options does Jersey Mike's Subs offer?
At Jersey Mike’s Subs, you’ll find diverse dietary options. They offer Halal food, catering to specific preferences. For those seeking plant-based meals, vegetarian options are also readily available. This ensures you can easily enjoy a delicious and satisfying meal tailored to your needs.
What service and accessibility features can you expect at Jersey Mike's Subs in Civita?
At Jersey Mike’s Subs in Civita, you’ll find convenient service options like no-contact delivery, takeout, and dine-in, plus outdoor seating. The location is fully wheelchair accessible, featuring an accessible entrance, parking, seating, and restroom. Free parking is usually plentiful, ensuring an easy visit for you.
How does Jersey Mike's Subs score overall?
Jersey Mike’s Subs has an overall score of **6.1** out of 10. Customers generally praise the **Food** (6.9) and find the **Service** (5.5) and **Value** (5.5) to be average, while **Ambience** (4.3) is noted as an area for improvement.
What do customers like most about Jersey Mike's Subs?
Customers frequently highlight the fresh sandwiches and the overall quality of the ingredients. Many also appreciate the friendly staff and their efficient service, often mentioning specific employees by name.
Are there any common complaints about Jersey Mike's Subs?
Some customers have expressed concerns regarding cleanliness, particularly with floors and restrooms. Others mention occasional long wait times for orders and perceive the price to be a bit higher compared to some competitors.