Highlights
- Great wine list
- Sports
- Great beer selection
oChef » Jake’s American – Orlando
Jake's American - Orlando
Photo from Jake’s American
Jake's American at a glance
Orlando Florida Center
- 🍽️ Restaurant
$$
Price per Person $31–$40
mentioned by 80 of the guests
#121 out of 163 places to eat in Orlando
#31 Restaurant out of 32 in Orlando
Average
5.9 out of 10
Food
Service
Ambience
Value
889
Reviews
52.9%
Satisfaction
Often praised
- pleasant atmosphere
- good drinks
Frequently criticized
- slow service
- poor value
The restaurant Jake’s American, located in Orlando’s vibrant Florida Center neighborhood, is a welcoming spot where you’ll discover a truly great wine list. This casual and trendy restaurant offers a fantastic atmosphere for enjoying delicious food and drinks.
Whether you’re looking for a quick bite or a full meal, you’ll find a delightful experience awaiting you here.
Overview: Introducting Jake's American
Jake’s American offers a generally pleasant dining experience, often praised for its fantastic atmosphere and attractive decor. Many guests appreciate the well-made drinks and find some of the food offerings quite satisfying, contributing to a positive initial impression.
However, the experience can be inconsistent, with reports of slow service and lukewarm food. Some diners also found certain items overpriced, leading to a mixed perception of overall value and dining efficiency.
Average
5.9
out of 10
889
Reviews
52.9%
Satisfaction
339
negative
80
neutral
470
positive
Jake’s American registers an overall 5.9, placing it in the average category, while customer satisfaction stands at a 52.9%, indicating a mixed reception. This assessment is drawn from a substantial 889 customer observations, suggesting that experiences vary considerably among patrons.
The Ambience (7.2) is a clear strength, often noted for its pleasant setting. However, Service (5.7) and Food (6.1) hover around average, despite being frequently discussed, with 470 positive remarks versus 339 negative ones.
The most significant concern appears to be Value (3.5), which many find disappointing.
What people like
- Pleasant atmosphere
- Good drink selection
- Tasty pretzel rods
What people don't like
- Inconsistent service
- Poor value
- Lukewarm, dry food
Jake’s American presents a mixed bag. While the setting is often praised, and some menu items hit the mark, the overall experience can be hampered by inconsistent service and concerns about value.
It’s a place with potential, but not without its drawbacks. With a recommendation score of 6.1, Jake’s American might be worth considering if you prioritize a nice atmosphere and specific menu items.
However, be prepared for potentially average service and a price point that some find hard to justify.
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Verdict: Our expert take on Jake's American
Food (6.1 out of 10)
mentioned by 94% of the guests
When it comes to the food, it seems like a bit of a mixed bag, with a score of 6.1 indicating an average experience and 55% customer satisfaction. Based on 489 total remarks, with 269 positive and 159 negative, there's definitely a range of opinions. Many guests rave about the delicious pretzel rods, tasty wings, and excellent burgers, often praising the generous portions and overall flavor.
The menu choices, including flatbreads and cocktails, also get a nod for their quality. However, not everyone leaves impressed. A significant number of comments point to issues like dry and bland dishes, some items tasting frozen, or being undercooked and soggy.
Specific complaints about pizza, certain meats, and inconsistent quality suggest that while there are hits, there can also be misses, making the food experience somewhat unpredictable.
Food
489
Reviews
55%
Satisfaction
159
negative
61
neutral
269
positive
Rating distribution
What people like
- Delicious pretzel rods
- Tasty wings
- Great burgers
What people don't like
- Food often bland
- Some items dry
- Quality inconsistent
Often praised
- foodIt was perfect after a long day in Universal. They had good choices on the menu, the food was great, the service was excellent, and the atmosphere was also excellent.
- drinksBoth days, we experienced absolutely delicious and amazing service. All of the drinks were flavorful and not burned, and the beer was cold. The pretzel rods, wings, and burgers were perfect and fresh.
- pretzel rodsThe bartenders, "Speedy" and "Bubba", were both very fun and friendly. I highly recommend the fresh pretzel rods and burgers. The food was great, and I will definitely return.
- burgerThe cheese pizza tasted like a frozen pizza from the supermarket, the Philly Cheese steak sandwich was dry, and the Cesar salad was below average. The burger was good, and the beer selection was also nice. The food received a 2/4 rating.
- burgersThe bartenders, "Speedy" and "Bubba", were both very fun and friendly. I highly recommend the fresh pretzel rods and burgers. The food was great, and I will definitely return.
- fish and chipsThe fish and chips is a huge basket of fries and fries fish.
- menuThe service was great and very friendly. We were all able to find something we liked on the menu and enjoyed a couple of drinks. The food came out fast, and we really appreciated that it was so close to our room.
- wingsThe pretzel rods were tender and tasty. The wings were sizeable with a mild Buffalo bite. The sweet potato fries were fried well, boasting a crispy exterior and a tender interior.
- pizzathe pizza was surprisingly very very good
- pretzelsThe pretzels for the appetizer were amazing
Frequently criticized
- foodWe had really high hopes for this restaurant, but unfortunately, the standard was not great. The service was slow, and the food arrived lukewarm. The ribs were extremely fatty, and there was no check-back from the server even though the restaurant was mostly empty.
- burgerThe bun was visibly soggy by the time it got to me and when I picked up the medium burger, grease literally pooled on the plate.
- pizzaMy experience at this restaurant was a gong show operation. We waited 90 minutes to get an order, only to receive undercooked wings and doughy pizza. Needless to say, the next morning for me wasn't pleasant.
- drinksOver the past 7 or 8 visits, the service has steadily diminished, and tonight was the final straw. We were seated for 25 minutes before anyone offered us drinks, and it took another 20 minutes for those drinks to arrive. We were attended to by four different employees, with our actual waiter only appearing once at the beginning and again to bring the check.
- fish and chipsThe fish and chips were room temperature, and the fish had to be frozen because it was over done and not great.
- Caesar saladtheir Caesar salad was literally a head of romaine with the bottom cut off
- Cuban sandwichdried out “say under a heat lamp for a couple hours” taste
- brisketI asked for warm cornbread, but they brought out COLD cornbread that wouldn't even melt butter. The brisket was like warm, and so were the sides. I would not recommend wasting your money here.
- chickenThe BBQ chicken pizza was incredibly dry and had a very small amount of chicken, making it mostly crust. The Caesar salad was also dry, with large pieces of lettuce, and the chicken tasted like cardboard. The only redeeming factors were the AC and cold drinks.
- draft beertoo much foam poured with the draft beer and you would end up with half a beer
If youre heading here, know that the food can be a bit of a gamble. While the pretzel rods, wings, and burgers often hit the mark, be prepared for potential inconsistencies in quality and flavor. It might be worth trying for those specific crowd-pleasers, but dont expect every dish to be a culinary triumph.
Service (5.7 out of 10)
mentioned by 82% of the guests
When it comes to service, this spot offers a bit of a mixed bag, with a 5.7 score indicating it's pretty average, and customer satisfaction sitting at a 51% mixed level. Based on 133 positive remarks, many guests raved about the attentive and friendly staff, with servers often going above and beyond, ensuring quick food arrival and an accommodating experience. However, with 122 negative comments, some diners faced challenges like slow service and long wait times, often feeling rushed to order or experiencing inattentive staff who forgot drink refills.
This suggests that while some experiences shine, others leave much to be desired.
Service
261
Reviews
51%
Satisfaction
122
negative
6
neutral
133
positive
Rating distribution
What people like
- Friendly staff
- Attentive servers
- Quick food
What people don't like
- Slow service
- Long waits
- Inattentive staff
Often praised
- serviceThe food offered a mixture of various things you'd typically find at an American restaurant. We chose to sit at the bar and were treated to well-made drinks and excellent service. While the entrees were on the pricier side compared to options outside the resort, they were comparable to other restaurants within the hotel.
- staffRicco and the rest of the staff are the friendliest!
- serverOur server was nice enough to credit one of the kid’s order
- bartenderHe was an extremely friendly and efficient bartender.
- waiterThe food was okay, but the quality of the service was substandard. While our waiter was pretty good, the hostess, Marie, at the front desk was not friendly or professional at all. She offered no greeting, made no eye contact, and seemed preoccupied with her computer before attending to us.
- bartendersThey usually have live entertainment on stage and also offer a nice outside deck area. The hostess was less than friendly, but the bartenders made up for it with smiles and service. The drinks were well made and the themed decor added to the atmosphere.
- accommodatingsupport accommodating to her needs
- attentivehe was so attentive of all customers.
- chefhe went above and beyond along with the chef
- seatingWe got seated right away
Frequently criticized
- serviceWe had really high hopes for this restaurant, but unfortunately, the standard was not great. The service was slow, and the food arrived lukewarm. The ribs were extremely fatty, and there was no check-back from the server even though the restaurant was mostly empty.
- waiting timeMy experience at this restaurant was a gong show operation. We waited 90 minutes to get an order, only to receive undercooked wings and doughy pizza. Needless to say, the next morning for me wasn't pleasant.
- hostessThey usually have live entertainment on stage and also offer a nice outside deck area. The hostess was less than friendly, but the bartenders made up for it with smiles and service. The drinks were well made and the themed decor added to the atmosphere.
- serverour server visiting our table a total of four or five times over the course of two looong hours
- waiterWe went on a Sunday night and there were only about 3 other tables there. It took an hour for the waiter to even get around to taking our orders, and that was about the last we saw of him. He never came by with the ketchup we asked for, and never came back to ask if we would like drink refills.
- drink refillsnever came back to ask if we would like drink refills
- checkshe never showed up again until she brought our check
- serversThe food is great! However, while every server we encountered was friendly, they were also unattentive and slow.
- wait timeTable next to me sat down 30 minutes after us. Got thier food, ate and payed. All before I I was able to get the check
- 20-minute waitWaited another 20 minutes with no food
If you're looking for a place with consistently stellar service, this might be a gamble. While some guests enjoy friendly and attentive staff, be prepared for potential slow service and longer waits, especially during busy times.
Ambience (7.2 out of 10)
mentioned by 30% of the guests
Hey there, fellow food adventurer! When it comes to ambience, this spot generally hits the mark, boasting a good score of 7.2 and a solid 76.3% customer satisfaction. Many of the 61 positive remarks out of 80 total rave about the live music, outdoor terrace, and attractive decor, creating a truly welcoming atmosphere that makes for a comfortable and relaxing experience.
However, its not all smooth sailing. The 14 negative comments point to some areas needing attention. Some found the immense size led to an echo or a lack of music or ambiance when live entertainment wasnt present.
A few even mentioned the place stinks or raised concerns about mold, which are definitely dealbreakers for some.
Ambience
80
Reviews
76%
Satisfaction
14
negative
5
neutral
61
positive
Rating distribution
What people like
- Live music/entertainment
- Outdoor terrace/view
- Attractive decor
What people don't like
- Echo/noise
- Lack of ambiance
- Mold concerns
Often praised
- atmosphereFantastic atmosphere with bits of mid 20th century south Pacific flight nostalgia
- decorThe ribs were extremely fatty, and there was no check-back from the server even though the restaurant was mostly empty. The decor was nice, but we probably wouldn’t return as there are much better options in the area. We expected more for the price.
- ambienceamazing ambience for a meal, so peaceful and relaxing
- experienceOverall excellent experience
- locationNice service and location
- ACOnly thing that made it ok was that it had AC
- AtriumThe Atrium in the middle was nice
- ambianceAmbiente is nice
- attractive decorMy experience at Jake's American Bar, a hidden gem at the Loews Royal Pacific Resort, was quite positive. While it's not a super fancy, upscale restaurant, it boasts a beautiful location, attractive decor, and delicious food that is also reasonably priced. They offer items like sandwiches and burgers, making it a great option for those staying at the resort or visiting City Walk and the theme parks.
- beautiful locationthis restaurant has a beautiful location
Frequently criticized
- AtmosphereAtmosphere:2
- atmosphereHorrible atmosphere service and food.
- echowith the echo of a graveyard
- empty tablesMore than half of the tables were empty
- getting aroundgetting around is not exactly easy
- health hazardbecause it is a health hazard.
- hotel wifiI couldn't connect to the hotel wifi
- immense sizedue to its size I don't think I'm going back
- indoorsThe service was great, and the food was good. Although the indoors was notably very cold, the staff were accommodating and allowed us to move outside. The pizza was surprisingly very, very good, and the alcohol was enjoyable.
- moldIf you have issues with mold, this is not the place to be
If youre looking for a place with potential for great live entertainment and a beautiful outdoor setting, its definitely worth checking out. Just be aware that the atmosphere can sometimes feel a bit empty or echoey without the music, and keep an eye out for those less-than-ideal smells.
Value (3.5 out of 10)
mentioned by 29% of the guests
When it comes to value, a few guests found the experience to be quite positive, noting that prices were reasonably priced and offered overall value. Based on 7 positive remarks, some felt the prices were fair and reasonable for the setting, suggesting that a good deal can occasionally be found here. However, the overwhelming sentiment, reflected in 44 negative comments, points to significant concerns.
With a score of just 3.5 and a very low customer satisfaction of 11.9%, many found the experience overpriced and expensive, feeling it was not budget friendly and offered poor value for money.
Value
59
Reviews
11%
Satisfaction
44
negative
8
neutral
7
positive
Rating distribution
What people like
- Reasonable prices
- Fair cost
What people don't like
- Incredibly overpriced
- Not worth cost
- Poor value
Often praised
- pricesThe prices here are fair and reasonable for a resort.
- priceThe price is great
- overall valuethe overall value was fantastic!
- reasonably pricedit's reasonably priced
Frequently criticized
- priceWe were seated for 15 minutes without being acknowledged, and ultimately, we walked out. The menu was laughably sparse and just as laughably expensive without merit. We were grateful to have been spared what would have been a regretful dining decision.
- billafter you get the bill there is Tax and the resort service fee
- foodCost $70 dollars for food that we just threw away
- overpricedOf all the places we ate while at Universal, this was by far the worst. The food was mediocre at best, yet still extremely overpriced. Although the menu stated that Lowes serves organic, everything appeared to be standard, frozen bar food.
- $17 burgerthe only $17 burger to be cooked medium
- $18A shame it was $18, such a waste.
- OverpricedOverpriced :)
- Pricepricey experience
- budget friendlynot budget friendly
- costwith a increased cost
If youre considering dining here, be prepared for a potentially pricey experience that many guests felt didnt deliver on value. While a few found the prices reasonable, the majority found it to be quite expensive for what you get. It might be worth a try if budget isn't a concern, but otherwise, you might want to explore other options.
How are the prices at Jake's American?
On average, you’ll spend around $36 per person – from 80 guests. That puts the restaurant in the $31–$40 category. For a Restaurant, that’s mid-range, maybe slightly above.
While the average sits here, the prices actually spread out quite a bit. We see a good chunk of diners spending in the $11–$30 range, but there are also plenty of options for those looking for a more premium experience, which helps pull that average up.
Here’s a quick look at what guests spend per person, based on the latest 80 reviews.
How this restaurant’s value for money stacks up against similar spots in Orlando.
Overall, we think the pricing feels pretty fair for a Restaurant in Orlando, especially with the variety of price points available. It seems like there’s something for different budgets here.
Customer Reviews: what people think about Jake's American
Price per Person
- $21–$30
Visit Type
- Casual Outing
Group Type
- Family
Group Size
- Small Group
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Immediate (0–5 min.)
Noise Level
- Moderate
2
Disappointing Food, Overpriced Meal
After a tiring day at the park, we visited this restaurant and ordered a Cuban sandwich, a burger, a kids pizza, and waters. While the decor was deceptively nice, the food did not meet expectations. Our burger patty and pizza were frozen, and my Cuban sandwich was lukewarm and tasted like it had been sitting under a heat lamp for hours.
For $70, I would have preferred to go to Wendy's, as the food at the theme park was better and cheaper. Even the theme park burgers were superior.
- decor7
- theme park burgers8
- burger patty2
- pizza2
- Cuban sandwich3
Price per Person
- $31–$40
Visit Type
- Casual Outing
Group Type
- Couple
Group Size
- Couple
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Immediate (0–5 min.)
8
Amazing Bartender, Decent Food
My experience at the restaurant was highlighted by the exceptional service from Mike, one of the best bartenders I've ever met. He truly deserves a big raise for being so amazing! The atmosphere was rated a 5, and the service also received a perfect 5.
However, the food quality was rated a 3. The meal was for dinner with a group of 2 people, and there was no wait time. The price per person was between $30-50.
- Mike10
- bartender10
- raise10
Price per Person
- $31–$40
Visit Type
- Regular Visit
Group Type
- Couple
Group Size
- Couple
Service Type
- Dine-in
Meal Type
- Dinner
Noise Level
- Quiet
10
Incredible food and exceptional service!
I spent an incredible evening here. The food is so good, and the pretzel with the cheese sauce is a must-try. A special thanks to our waiter, Michael, who went above and beyond each time we visited.
We will definitely come back next year.
- food10
- pretzel with cheese sauce10
- waiter Michael10
Visit Type
- Food Exploration
Service Type
- Dine-in
5
Great Service, Terrible Food
My experience at this restaurant was a mixed bag. The service was great and friendly, with our waiter being exceptionally nice. However, the food was inedible.
I encountered a Caesar salad that was literally a head of romaine with the bottom cut off, stuck on the plate, and doused in oil with soggy croutons. On a positive note, the mini condiments were a 10/10.
- service9
- waiter9
- mini condiments10
- food1
- Caesar salad1
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Long (31+ min.)
1
Terrible Service, Never Got Served
My experience at this restaurant was defined by a complete lack of service. We were seated, but never once got greeted. The only interaction we had was when a lady mistakenly approached our table to deliver menus for another party, even though we already had ours.
This was the extent of the “service” we received. To add to the frustration, a family who arrived 10 minutes after us had their orders taken almost immediately. Ultimately, we had to get up and leave due to the unacceptable service.
- service1
- orders taken1
What Jake's American offers
Planning
- Accepts reservations
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Family-friendly
- Tourists
- LGBTQ+ friendly
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
- Free Wi-Fi
- Wi-Fi
- Bar onsite
Offerings
- Late-night food
- Hard liquor
- Quick bite
- Wine
- Coffee
- Beer
- Small plates
- Cocktails
- Vegetarian options
- Alcohol
Dining options
- Table service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- Outdoor seating
- Dine-in
- Takeout
Atmosphere
- Cozy
- Casual
- Trendy
FAQs
Is Jake's American Bar accessible for all guests?
Yes, you’ll find Jake’s American is fully accessible. It features a wheelchair accessible entrance, parking lot, seating, and restrooms, ensuring a comfortable experience for everyone.
What kind of dining experience and offerings can you expect at Jake's American Bar?
At Jake’s American, you can enjoy a cozy, casual, and trendy atmosphere. They offer lunch, dinner, and dessert with table service, alongside a great selection of beer, wine, cocktails, and late-night food.
How does Jake's American rate overall?
Jake’s American holds an overall score of 5.9, indicating an average experience. While Ambience (7.2) is a strong point, Food (6.1) and Service (5.7) are considered average, and Value (3.5) is a notable concern.
What do customers appreciate most about Jake's American?
Many customers consistently highlight the restaurant’s pleasant ambience, often describing it as having a fantastic atmosphere and attractive decor that contributes positively to the dining experience.
Are there any common complaints about Jake's American?
Common complaints often revolve around inconsistent service, with reports of slow or inattentive staff. Additionally, many guests express concerns about the overall value, finding some items overpriced for the quality received.