Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Jack in the Box – San Francisco
Jack in the Box - San Francisco
Photo from Jack in the Box
Jack in the Box at a glance
San Francisco Union Square
- 🍔 Fast-Food-Restaurant
$$
Price per Person $11–$20
mentioned by 93 of the guests
#2255 out of 2403 places to eat in San Francisco
#13 Fast-Food-Restaurant out of 35 in San Francisco
Average
5.4 out of 10
Food
Service
Ambience
Value
334
Reviews
46.4%
Satisfaction
Often praised
- Flavorful food
- Good value
- Friendly staff
Frequently criticized
- Inconsistent quality
- Poor atmosphere
- Bad service
The restaurant Jack in the Box is a quintessential Fast Food Restaurant located in the vibrant Union Square neighborhood of San Francisco. You can count on it for a quick bite, especially when you’re looking for convenient late-night food options in the city.
Overview: Introducting Jack in the Box
Jack in the Box often delivers on its promise of quick bites, with many appreciating the consistently positive experience, especially for items like their tacos and curly fries . Customers frequently note the friendly staff who aim to provide good service, contributing to a generally pleasant visit.
However, experiences can be quite varied. Some diners have encountered long waits and incorrect orders, while others report an unpleasant atmosphere due to cleanliness issues or external factors.
Food quality can also be inconsistent, with some finding burgers to be old or certain items dry.
Average
5.4
out of 10
334
Reviews
46.4%
Satisfaction
149
negative
30
neutral
155
positive
Jack in the Box holds an overall Restaurant Score of 5.4 out of 10, placing it squarely in the average category. Customer Satisfaction sits at 46.4% , indicating a mixed reception.
This assessment comes from a considerable volume of feedback, with 334 customer remarks, showing a fairly even split between 155 positive and 149 negative experiences. Diving deeper, the Food (6.7) generally receives a good rating, suggesting that when it’s good, it’s quite appreciated.
However, other aspects like Service (4.6), Value (4.8), and Ambience (4.2) all fall into the average range. This suggests that while the core offerings might hit the mark for some, the overall experience often leaves room for improvement in these areas.
What people like
- Flavorful burgers, tacos
- Good value for money
- Friendly, helpful staff
What people don't like
- Inconsistent food quality
- Unpleasant atmosphere
- Slow, incorrect service
With a Recommendation Score of 5.6 , Jack in the Box presents a mixed bag. If you’re seeking a quick, reasonably priced meal and appreciate specific menu items like their burgers or tacos, it might be worth a stop.
However, be prepared for potential inconsistencies in both food quality and service. Ultimately, your experience here could vary.
While some visits offer good value and friendly interactions, others might fall short due to slow service or a less-than-ideal dining environment. It’s a place that can satisfy a craving, but perhaps not one to rely on for a consistently stellar experience.
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Verdict: Our expert take on Jack in the Box
Food (6.7 out of 10)
mentioned by 89% of the guests
Based on 135 comments, the food here is a bit of a mixed bag, scoring a 6.7 (good), but customer satisfaction sits at a 63.7%, indicating room for improvement. Many of the 86 positive remarks rave about delicious burgers, tasty spicy chicken sandwiches, and satisfying curly fries. Classic tacos and the substantial Double Jack also get love.
However, not all experiences are stellar, with 34 negative remarks. Common complaints include missing items from orders, food arriving cold, and some finding burgers to be of poor quality or greasy. There were also mentions of horrible fries and even a concerning report of hair in food.
Food
135
Reviews
63%
Satisfaction
34
negative
15
neutral
86
positive
Rating distribution
What people like
- Delicious burgers
- Tasty spicy chicken
- Satisfying curly fries
What people don't like
- Missing order items
- Food arrives cold
- Poor quality burgers
Often praised
- foodIt seems I've visited this restaurant 41 times, which I suppose indicates that I really like it! My experience has been consistently positive, with excellent food, impeccable service, and a wonderful atmosphere. The paid street parking can be a bit difficult to find, but it's a minor inconvenience for the overall quality of the experience.
- tacosI don't think I'll ever get past this addiction, and at this point, I'm not sure I want to. If you see me hanging out with the clown, have pity and buy me a couple of tacos.
- FoodFood:5
- curly friesa 6am ounce of curly fries
- Burger and FriesRecommended dishes:Burger and Fries
- burgerThe burger was incredibly juicy and flavorful
- burgersThe burgers were delicious!
- hamburger기본에 충실한 맛인데, 크기가 커서 햄버거만 하나 먹어도 너무나 배부름
- AmazingIt's Amazing!
- Coke Freestyle machineThis location has a Coke Freestyle machine
Frequently criticized
- foodIt seemed our burgers were made to accommodate the dinner rush because they were old. I've eaten enough fast food to know this; it just tasted like it had been sitting under a heat lamp for more than an hour. I spent my twenty dollars and wished I had returned them, but I assumed the reason they were old was so the staff could clean the kitchen and be ready to go home when they close.
- burgersour burgers were made to accommodate the dinner rush because we're old
- burgerit's the worst burger I've ever had
- tacosThe tacos were uneatable, beyond disgusting
- Boba teakids were not impressed with the Boba tea
- bad burgersfew bad burgers that gave diarrhea
- burger and friesBUT A WHOLE BURGER AND FRIES??
- chicken stripschicken strips and it was a ripoff, $18 for dry chicken
- diarrheabad burgers that gave diarrhea
- eggs and baconeggs and bacon to be very dry and flavourless
If youre craving classic fast food like burgers, spicy chicken, or curly fries, youll likely find something to enjoy here. Just be mindful of potential order accuracy issues or cold food, especially during busy times. It's worth a try for those specific cravings, but manage your expectations.
Service (4.6 out of 10)
mentioned by 64% of the guests
It seems the service here can be a bit of a mixed bag, with some truly bright spots! Many customers rave about the friendly staff and quick service, often highlighting individuals like George for their excellent customer service and helpfulness, especially when resolving issues. Based on 36 positive accounts, its clear that when things go right, the team can be quite efficient and pleasant.
However, the overall picture suggests theres room for improvement, with a score of 4.6 (average) and customer satisfaction at a poor 37.9%. A significant 50 negative experiences point to issues like rude staff, poor customer service, and frustratingly long wait times. Some even mentioned staff having bad attitudes or orders being incorrect, indicating a lack of consistent standards.
Service
95
Reviews
37%
Satisfaction
50
negative
9
neutral
36
positive
Rating distribution
What people like
- Friendly, helpful staff
- Quick service
- Good customer service
What people don't like
- Rude staff attitudes
- Poor customer service
- Long wait times
Often praised
- serviceIt seems I've visited this restaurant 41 times, which I suppose indicates that I really like it! My experience has been consistently positive, with excellent food, impeccable service, and a wonderful atmosphere. The paid street parking can be a bit difficult to find, but it's a minor inconvenience for the overall quality of the experience.
- staffstaff spoke perfect Spanish... very friendly
- ServiceService:5
- Georgeservice person George pretty stern and told him to leave, and save the day
- customer serviceGood customer service with smiles
- employee Georgeemployee George was very helpful
- ladyThe lady was absolutely lovely in there
- lady helping me outI had ordered on the mobile app and my info did not go through, but when I arrived, the lady helping me out got everything sorted out and I got my food. I am grateful they were able to help out and get the problem resolved.
- other establishmentsplenty of other establishments that take pride in their services
- peoplethe people are friendly
Frequently criticized
- serviceguy in red t shirt working at store was really bad in his service
- orderI had to endure a 24-minute wait just to place my order. To make matters worse, they got my order wrong. Then, I had to stand in line again for another 12 minutes, only to have my order made incorrectly a second time.
- staffThe service is awful. I understand that nobody wants to do these jobs, and that this corporation has no standards regarding their staff and the lack of service they provide and maintain. Also, nobody has ever smiled there; they really hate their jobs.
- attitudestaff member exhibiting a threatening attitude
- customer serviceWhile I was observing this, the staff at the front counter were counting money. The customer service was horrible, with one staff member exhibiting a threatening attitude and even wanting to fight. I will be contacting corporate about this experience.
- cashiercashier that served us doesn't even ask welcome and no smile
- waitTo make matters worse, they got my order wrong. Then, I had to stand in line again for another 12 minutes, only to have my order made incorrectly a second time. While the food is a 5-star experience, the service significantly detracted from the overall visit.
- attendantI visited this store during my stay in San Francisco, specifically the one on Geary St. Unfortunately, the attendant was rude. The quality of the french fries was horrible, although the sandwich itself was good.
- basic customer service standardsemploy someone without basic customer service standards
- business as usualcontent with business as usual
You might encounter some genuinely helpful and quick service, but be prepared for potential inconsistencies. It's a bit of a gamble, so manage your expectations regarding staff attitudes and wait times.
Ambience (4.2 out of 10)
mentioned by 60% of the guests
When it comes to ambience, this spot lands an average score of 4.2. Many guests appreciated the overall atmosphere, often noting its cleanliness and good location. Some even found the parking convenient, and a few mentioned the music or remodeled exterior added a nice touch.
Out of 81 total remarks, 25 leaned positive, highlighting these aspects. However, the customer satisfaction for ambience is quite poor at 30.9%, with a significant 51 negative comments out of 81 total. Many found the atmosphere unpleasant due to issues like ongoing construction, unpleasant smells, and a noticeable presence of homeless people or panhandlers.
The interior and surrounding area were often described as sketchy or run-down, making for a less-than-ideal dining experience.
Ambience
81
Reviews
30%
Satisfaction
51
negative
5
neutral
25
positive
Rating distribution
What people like
- Clean interior
- Convenient parking
- Open late
What people don't like
- Homeless presence
- Ongoing construction
- Sewer roaches
Often praised
- atmosphereIt seems I've visited this restaurant 41 times, which I suppose indicates that I really like it! My experience has been consistently positive, with excellent food, impeccable service, and a wonderful atmosphere. The paid street parking can be a bit difficult to find, but it's a minor inconvenience for the overall quality of the experience.
- AtmosphereAtmosphere:5
- cleanlinessThe restaurant was clean
- amusing showthe homeless put on an amusing show
- branchDie Filiale machten einen ordentlichen Eindruck.
- dining areadining area seemed to be clean and relatively tidy
- great placeotherwise a great place
- inside cleanThe inside is clean for the most part.
- large and in chargePepper. I really admire American fast-food chains for their large and in charge approach.
- locationThe location and atmosphere were great
Frequently criticized
- atmospheredas Ambiente durch die Baustelle am gesamten Haus nicht wirklich zum Verweilen ein
- homeless peoplepoor homeless people were coming in eating out of the trash
- placeI never post bad reviews about this place, but today I'm going to post one. This place sucks 👎.
- homelessHomeless outside and even inside the store walking around harassing people
- locationunknowingly picked a bad location. It was a bit run down.
- ACMy experience at this restaurant was quite unpleasant. The AC was not cooling the place down, making the atmosphere uncomfortable. To make matters worse, there were visible sewer roaches on the wall.
- AtmosphereAtmosphere:1
- aggressive panhandlerstheirs quite a few very aggressive panhandlers.
- areaThe area and the people who go here are a little sketchy
- area of townBad area of town
If a pleasant dining atmosphere is high on your list, this place might disappoint, especially given the low customer satisfaction. Be prepared for potential issues with the surrounding area and general upkeep. For a better experience, consider getting your food to go.
Value (4.8 out of 10)
mentioned by 19% of the guests
Many diners found the restaurant offered good value and was a great spot for cheap fast food, with some praising the combo price as totally worth it for the quality. With 8 positive remarks out of 23 total comments, the sentiment around value is somewhat positive, contributing to an overall score of 4.8, which is average. However, the value proposition isn't universally loved, with 14 negative observations highlighting concerns about fraudulent pricing and feeling charged more than expected.
Some felt the prices were exorbitant or a ripoff for the quality received, leading to a rather poor customer satisfaction of just 34.8%.
Value
23
Reviews
34%
Satisfaction
14
negative
1
neutral
8
positive
Rating distribution
What people like
- Good value for money
- Affordable fast food
- Worth it for quality
What people don't like
- Fraudulent pricing
- Exorbitant prices
- Charged more
Often praised
- pricea reasonable price
- valueGood value
- cheap fast foodThe service was decent and impressively fast. While it's not the absolute best food in the city, it's definitely worth it for some cheap fast food.
- combo priceThe whole combo, after tax, came to just under $17 USD—totally worth it for the quality
- value for moneyMy experience at this restaurant offered great value for money. Although the venue is currently under construction, which might make it appear shut, the service remained fast.
Frequently criticized
- priceThe chicken nuggets were really tasty, and the burgers were delicious! However, the chicken strips were a ripoff at $18 for dry chicken. The service was really disappointing; while the staff were fast, they weren't paying much attention.
- pricesThe food is still good, and the price is reasonable. McDonald's, you should take a lesson because you've lost this customer to your shrinking servings and growing prices. Jack in the Box is my new favorite!
- parkingDifficult to find parking
- charged moreWe were charged more than that
- fraudulent pricingmarked by fraudulent pricing
- moneyyou keep my money
- parking areasAll there parking areas was painted red
- parking spotreally hard to find a parking spot
- total before taxtotal before tax was $15.38
If youre seeking a quick, budget-friendly meal and manage to snag a good deal, this spot could be a decent option. However, be wary of potential pricing inconsistencies and ensure youre getting what you pay for, as some found it quite expensive for the quality.
How are the prices at Jack in the Box?
You’re looking at roughly 16 per person – reported by 93 diners. That puts it in the $11–$20 category. For a Fast Food Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Most guests are definitely finding their sweet spot in that $11–$20 range, showing a clear focus on consistent pricing.
Here’s a quick look at what guests spend per person, based on the latest 93 reviews.
Comparing this restaurant’s value for money against similar places in San Francisco.
For a Fast Food Restaurant, especially in San Francisco, we think this pricing feels quite fair. It’s a reasonable option for a quick, satisfying meal without breaking the bank.
Customer Reviews: what people think about Jack in the Box
Visit Type
- Quick Meal
Service Type
- Dine-in
5
Pricing Confusion and Okay Food
My experience at the restaurant was marked by fraudulent pricing. I ordered a meal listed at $11. 99 and opted for seasoned fries with a $0.
60 upcharge. However, the total before tax came to $15. 38, which doesn't add up.
Despite the pricing issue, the food itself was rated a 4 out of 5. The service and atmosphere both received a 3 out of 5.
- meal8
- seasoned fries6
- service6
- fraudulent pricing1
- total before tax2
Price per Person
- $1–$10
Visit Type
- Quick Meal
Service Type
- Takeout
Meal Type
- Lunch
Noise Level
- Quiet
9
Great Service Resolved App Issue
I had ordered on the mobile app and my info did not go through, but when I arrived, the lady helping me out got everything sorted out and I got my food. I am grateful they were able to help out and get the problem resolved.
- lady helping me out9
- problem resolved10
- info did not go through4
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Dinner
Noise Level
- Quiet
5
Burgers were okay, expected more for the price
My experience at the restaurant was that the burgers were just okay, nothing special. I had expected more for the price. The fries were also just okay.
The branch itself made a decent impression.
- burgers5
- fries5
- branch7
- price3
Visit Type
- Quick Meal
Service Type
- Takeout
8
Great Food, Difficult Parking
My experience at the restaurant was good overall, with Service, Atmosphere, and Food all receiving a perfect 5/5. However, finding a parking spot to order food was really difficult. All the parking areas in front of the establishment were painted red.
I believe downtown areas should prioritize accessible parking for customers ordering food. For context, I found a motel room for $68, but the parking for it was $50.
- Service10
- Atmosphere10
- Food10
- parking spot2
- parking areas2
- parking2
Service Type
- Dine-in
2
Avoid after 10 PM
My experience at this restaurant was marked by a significant presence of homeless people. It was truly a bad experience. I would advise against visiting this place after 10 PM.
- homeless people2
- bad experience1
What Jack in the Box offers
Crowd
- Family-friendly
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Breakfast
- Solo dining
Amenities
- Restroom
Offerings
- Quick bite
- Late-night food
- Coffee
Dining options
- Breakfast
- Counter service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- No-contact delivery
- Takeout
- Delivery
- Dine-in
Parking
- Paid parking lot
- Paid parking garage
- Free parking lot
- Paid street parking
Atmosphere
- Casual
FAQs
What dining options are available at Jack in the Box in Union Square?
At this San Francisco location, you can enjoy a variety of dining options including breakfast, lunch, and dinner. Counter service is available, and you’ll find comfortable seating for your meal, plus dessert.
Does Jack in the Box in San Francisco offer accessibility features and parking?
Yes, you’ll find wheelchair accessible entrance, seating, and restrooms for your convenience. For parking, you have multiple choices including paid parking lot, paid parking garage, free parking lot, and paid street parking.
What is the overall rating for Jack in the Box and what contributes to it?
Jack in the Box has an overall Restaurant Score of 5.4 out of 10. While Food (6.7) is generally well-regarded, Service (4.6), Value (4.8), and Ambience (4.2) are rated as average, influencing the overall score.
What do customers generally enjoy about the food at Jack in the Box?
Many customers appreciate the food for its flavor, often highlighting items like the juicy burgers, delicious tacos, and curly fries as satisfying options.
Are there common complaints about the dining experience at Jack in the Box?
Yes, some customers report issues with service , including long waits and incorrect orders. The ambience can also be a concern, with mentions of cleanliness issues and an unpleasant dining environment.