Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Hermelinda – San Francisco
Hermelinda - San Francisco
Photo from Hermelinda
Hermelinda at a glance
San Francisco Mission District
- 🌽 Guatemalan Restaurant
$$
Price per Person $21–$30
mentioned by 28 of the guests
#1876 out of 2403 places to eat in San Francisco
#3 Guatemalan Restaurant out of 4 in San Francisco
Good
6.7 out of 10
Food
Service
Ambience
Value
130
Reviews
61.5%
Satisfaction
Often praised
- Authentic flavors
- Clean ambiance
- Friendly service
Frequently criticized
- Cold food
- Hidden prices
- Poor cashier mood
The restaurant Hermelinda invites you to experience authentic Guatemalan flavors right in the heart of San Francisco’s vibrant Mission District. This casual spot is perfect for a quick bite or a leisurely meal, offering a welcoming atmosphere where you can savor traditional dishes.
Whether you’re looking for healthy options or small plates, you’ll find something delicious to enjoy.
Overview: Introducting Hermelinda
Hermelinda offers a taste of what many describe as authentic Guatemalan food , with particular praise for dishes like Sopa De Mariscos. Guests often appreciate the spacious and clean setting, contributing to a pleasant dining atmosphere.
The friendly staff also frequently receives positive remarks for their attentive approach. However, some experiences at Hermelinda point to inconsistent food temperature and occasional issues with distracted service .
There have also been concerns regarding unclear pricing and portion sizes, which can sometimes lead to unexpected costs.
Good
6.7
out of 10
130
Reviews
61.5%
Satisfaction
43
negative
7
neutral
80
positive
Overall, Hermelinda holds a respectable Restaurant Score of 6.7 , placing it in the good category. However, Customer Satisfaction registers at 61.5% , indicating a somewhat mixed reception.
This suggests that while many find the experience positive, a notable portion of diners have encountered issues. This assessment is drawn from 130 customer observations, with 80 positive remarks and 43 negative ones.
Looking closer, the Food (6.7) is generally well-regarded, often praised for its authentic flavors, though some experiences note inconsistencies. The Ambience (8.1) stands out as a strong point, frequently described as pleasant and clean.
Both Service (6) and Value (6.1) hover around average, with feedback highlighting both attentive moments and areas needing improvement, particularly concerning pricing clarity.
What people like
- Authentic Guatemalan flavors
- Spacious, clean atmosphere
- Friendly, attentive staff
What people don't like
- Inconsistent food temperature
- Unclear pricing structure
- Distracted cashier interactions
Hermelinda presents a compelling option for those seeking authentic Guatemalan food in a pleasant setting. While the Ambience and core Food quality are often praised, be prepared for potential inconsistencies in Service and food temperature .
With a Recommendation Score of 7 , it suggests a generally positive experience for many. If you prioritize genuine flavors and a comfortable space, it’s worth a visit, but managing expectations regarding service consistency and clarifying pricing upfront could enhance your experience.
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Verdict: Our expert take on Hermelinda
Food (6.7 out of 10)
mentioned by 97% of the guests
When it comes to the food here, youre looking at a pretty good experience overall, with a score of 6.7. Many diners rave about the authentic Guatemalan flavors, especially praising the delicious, handmade tortillas and the great variety of dishes available. Out of 74 total opinions, 45 were positive, highlighting the quality and taste of the food.
However, the customer satisfaction sits at a more mixed 60.8%, suggesting theres room for improvement. Some patrons have noted inconsistencies with food temperature, often finding it served cold or reheated. There are also concerns about changes in flavor and seasoning, with some mentioning an excessive use of salt, which accounts for 25 negative opinions.
Food
74
Reviews
60%
Satisfaction
25
negative
4
neutral
45
positive
Rating distribution
What people like
- Authentic Guatemalan flavors
- Delicious handmade tortillas
- Great variety of dishes
What people don't like
- Inconsistent food temperature
- Changes in flavor
- Excessive salt
Often praised
- foodMy first two experiences at this restaurant were great; the food was delicious and served hot. However, on my last visit, the food was cold and seemed like it had been reheated, which significantly impacted the taste.
- riceI highly recommend it. We ordered the Sopa De Mariscos and Caldo De Res, which came with rice and handmade tortillas. We will definitely be buying again.
- Caldo De ResI highly recommend it. We ordered the Sopa De Mariscos and Caldo De Res, which came with rice and handmade tortillas. We will definitely be buying again.
- Guatemalan flavorsThe real Guatemalteco Flavors
- Guatemalan foodmost authentic Guatemalan food I have had in a while
- Sopa De Mariscostheir Sopa De Mariscos
- black beansplate came with black beans
- buffetes un buffet
- cookingse lo que cuesta cocinar
- costilla de res salsa verdeit was SO FIRE 🔥🔥🔥
Frequently criticized
- foodMy first two experiences at this restaurant were great; the food was delicious and served hot. However, on my last visit, the food was cold and seemed like it had been reheated, which significantly impacted the taste. It no longer tasted the same.
- flavorthe food had more flavor now, oh it lacks flavor
- Chapina foodThere's nothing like Guatemalan food. The workers are Mexican, so how would they know how to make Chapina food?
- Guatemalan foodWhat was your experience at the restaurant? This food doesn't even seem Guatemalan; the flavor is much more Mexican. There's nothing like Guatemalan food.
- Mexican flavorWhat was your experience at the restaurant? This food doesn't even seem Guatemalan; the flavor is much more Mexican. There's nothing like Guatemalan food.
- food flavorreheated food loses its flavor
- food temperatureyou want to eat your food hot, in this place when you order the food they put it to heat in the microwave
- fresh foodNO IS FRESH FOOD
- noodlesNoodles were overcooked and still cold.
- portion sizeI paid $9 for a small portion of beans and $2 for tortillas to go. It felt like too much for what I received.
If you're craving authentic Guatemalan flavors and fresh, handmade tortillas, this spot is definitely worth a try. Just be aware that some experiences mention issues with food temperature and flavor consistency, so you might want to manage your expectations on that front.
Service (6 out of 10)
mentioned by 59% of the guests
When it comes to service, theres a lot to appreciate! Many customers highlighted the super kind workers and attentive staff, with some calling the service wonderful and fast. With a score of 6 (which is average) and a customer satisfaction of 52% (a mixed bag), its clear that the people working there often make a positive impression, as seen in 13 positive opinions.
However, it's not all sunshine and rainbows. Some customers felt the people serving the food were a bit distracted and needed to pay more attention. There were also recurring complaints about the cashiers being in a bad mood, leading to a pesimo customer service experience.
A few even questioned the knowledge of the workers regarding specific cuisine details, contributing to 10 negative opinions.
Service
25
Reviews
52%
Satisfaction
10
negative
2
neutral
13
positive
Rating distribution
What people like
- Kind, attentive staff
- Fast service
- Excellent customer service
What people don't like
- Distracted servers
- Grumpy cashiers
- Poor customer service
Often praised
- serviceexcelente servicio
- customer servicela atención al cliente es muy especial
- staffthe staff were super friendly and polite
- ServiceService was wonderful.
- guy that served usThe guy that served us the meals was very sweet and attentive.
- peoplethe people very Amable and atentos
- wait timeno esperas tanto en la lÃnea
- workersI felt like I was committing robbery due to the amazing value. Despite the workers not speaking English, they were all super kind and made an effort to explain my options. Next time, I'm definitely getting the soup or the other short rib!
Frequently criticized
- customer serviceat the previous place they attended the customer better
- answersno hagas preguntas que no te van a dar respuestas
- cashiersthe cashiers, don't even mention them, they are always in a bad mood
- cashiers moodthe cashiers were always in a bad mood
- customerThe people serving the food were a bit distracted. Please pay more attention to the customer. The food was excellent and the atmosphere was wonderful.
- order detailMy experience at the restaurant was not pleasant. They did not give me the complete detail of my order. I asked for a bit of spice, and they are still charging me.
- payment processwhen you go to the box to pay they ask you what you are going to pay
- people serving the foodThe people serving the food were a bit distracted. Please pay more attention to the customer.
- workersThere's nothing like Guatemalan food. The workers are Mexican, so how would they know how to make Chapina food?
Overall, service here is a bit of a gamble. While you might encounter genuinely kind and fast staff, be prepared for potentially distracted servers or grumpy cashiers. If you prioritize friendly interactions, it's worth a try, but manage your expectations for consistency.
Ambience (8.1 out of 10)
mentioned by 31% of the guests
The vibe here is definitely a winner! Many folks raved about the wonderful atmosphere and how clean and organized the place is, with plenty of space for everyone, even large families. With a solid score of 8.1 and customer satisfaction at a high 86.7%, its clear the ambience is a major draw, earning 13 positive remarks out of 15 total.
However, its not all smooth sailing. The main hiccup, mentioned in 1 comment, seems to be parking challenges. While the interior is praised, finding a spot outside might test your patience, as one person noted that parking is hard to find.
Ambience
15
Reviews
86%
Satisfaction
1
negative
1
neutral
13
positive
Rating distribution
What people like
- Wonderful atmosphere
- Very clean
- Spacious and comfortable
What people don't like
- Hard parking
Often praised
- atmospherethe atmosphere was wonderful
- placeThis is a great new addition to the Mission. My experience was fantastic; the food was very delicious, the kitchen was very clean, and the place was very spacious and comfortable. We loved it!
- spaceThe place super nice with a good space!
- cleanlinessEs un lugar muy limpio
- kitchenThis is a great new addition to the Mission. My experience was fantastic; the food was very delicious, the kitchen was very clean, and the place was very spacious and comfortable. We loved it!
- organizationy ordenado
Frequently criticized
- parking challengesparking is hard to find
If youre looking for a spot with a great vibe, plenty of space, and a clean environment, this place is definitely worth checking out. Just be prepared for a bit of a hunt when it comes to parking, but dont let that deter you from enjoying the otherwise fantastic setting.
Value (6.1 out of 10)
mentioned by 34% of the guests
When it comes to value, many diners have found some real gems, praising the price and meal cost as reasonable and affordable. With 9 positive remarks out of 16 total, customers often felt they got a great deal for their money, with some meals costing as little as $12-$14. It seems finding an economical option here is definitely possible. However, the overall score for value sits at an average 6.1, and customer satisfaction is a rather mixed 56.3%.
This is largely due to 7 negative remarks about the total cost and prices. Some guests were frustrated by a lack of transparency with no prices listed, leading to invented prices and feeling they paid too much for what I received.
Value
16
Reviews
56%
Satisfaction
7
negative
0
neutral
9
positive
Rating distribution
What people like
- Reasonable meal cost
- Find great deals
What people don't like
- No prices listed
- Inconsistent pricing
- Lack of transparency
Often praised
- priceon the cheaper side
- affordableaffordable!!
- deala great deal
- economicaleconómico
- meal costmy meal costed me $24 total
- reasonable pricefood at a reasonable price approximately $13.00
Frequently criticized
- priceI paid $9 for a small portion of beans and $2 for tortillas to go. It felt like too much for what I received.
- pricesMy experience at this restaurant was very frustrating due to a complete lack of transparency regarding pricing. There were no prices listed for the products. Consequently, when it came time to pay, I was unaware of how much I would be spending.
- billone with a high bill
- paid amountwhat I brought did not match what I paid
- total coststill charging me spending more than $100
Value here is a bit of a gamble; you might snag an affordable meal, but be prepared for potential surprises. If youre looking for a deal and dont mind asking about prices, you could be pleasantly surprised. Otherwise, you might find the total cost doesn't quite match your expectations.
How are the prices at Hermelinda?
You’re looking at roughly 23 per person – reported by 28 diners. That puts it in the $21–$30 category. For a Guatemalan Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
While the average hovers around 23, it’s interesting to see that many guests spend a bit less, often in the $11–$20 range, with a few others opting for a more premium experience.
Here’s a quick look at what guests spend per person, based on the latest 28 reviews.
Comparing value for money at this Guatemalan Restaurant against similar spots in San Francisco.
Overall, we think the pricing feels quite fair for a Guatemalan spot in San Francisco. It offers a good balance, catering to both those looking for a quick, affordable bite and those wanting to indulge a little more.
Customer Reviews: what people think about Hermelinda
Service Type
- Dine-in
5
Food taste changed, service okay
My experience at the restaurant was mixed. The staff were more or less friendly. However, the food has changed a lot in terms of flavor and seasoning.
- staff5
- food3
- flavor3
- seasoning3
Price per Person
- $21–$30
Visit Type
- Food Exploration
Group Type
- Solo Dinner
Group Size
- Solo
Service Type
- Dine-in
Meal Type
- Lunch
10
Delicious Guatemalan Food Highly Recommended
My experience at this Guatemalan restaurant was very delicious. I would 100% recommend it. The food was muy deliciosa and I would 100% recommend it.
- food10
Visit Type
- Delivery
Service Type
- Takeout
2
Unpleasant Experience, Overcharged
My experience at the restaurant was not pleasant. They did not give me the complete detail of my order. I asked for a bit of spice, and they are still charging me.
I spent over $100, and when I added up everything I brought, it didn't match what I paid.
- order detail2
- spice3
- total cost2
Price per Person
- $21–$30
Visit Type
- Food Exploration
Group Type
- Friends
Group Size
- Small Group
Service Type
- Dine-in
Meal Type
- Lunch
9
Amazing Guatemalan Food Find!
My experience at this restaurant was fantastic! Thanks to my Guatemalan friends who know the best spots, I discovered this gem. The food was truly amazing.
The service was excellent, and the atmosphere was also top-notch, both receiving a perfect 5/5 rating. I had a wonderful lunch experience.
- food10
- service10
- atmosphere10
Visit Type
- Quick Meal
Service Type
- Dine-in
3
Rich Food, Terrible Service, Inconsistent Pricing
My experience at this restaurant was a mixed bag. The food was delicious, but unfortunately, it was served cold. The customer service was terrible.
Additionally, the price is inconsistent; it varies by $3 to $5 for the same meal from one day to the next, depending on who serves you. Don't ask questions, as you won't get answers.
- food4
- customer service1
- price2
What Hermelinda offers
Payments
- Credit cards
- Debit cards
Children
- Good for kids
Popular for
- Dinner
- Lunch
- Breakfast
- Solo dining
Amenities
- Restroom
Offerings
- Healthy options
- Coffee
- Small plates
- Quick bite
Dining options
- Breakfast
- Brunch
- Dessert
- Dinner
- Lunch
Service Options
- Dine-in
- Takeout
Atmosphere
- Casual
FAQs
What dining options and service types are available at Restaurante Hermelinda Comida Guatemalteca?
At Restaurante Hermelinda Comida Guatemalteca, you can enjoy a full range of dining options, including breakfast, brunch, lunch, dinner, and dessert. For your convenience, both dine-in and takeout services are offered, allowing you to enjoy your meal on-site or on the go.
Is Restaurante Hermelinda Comida Guatemalteca family-friendly and what payment methods are accepted?
Yes, Restaurante Hermelinda Comida Guatemalteca is considered good for kids, making it an ideal spot for families. When it comes to settling your bill, you have the flexibility to pay using either credit cards or debit cards.
How is Hermelinda generally rated by customers?
Hermelinda has an overall Restaurant Score of 6.7 and a Customer Satisfaction of 61.5% . The Food (6.7) and Ambience (8.1) are well-regarded, while Service (6) and Value (6.1) are considered average.
What do customers enjoy most about Hermelinda?
Many customers appreciate the authentic Guatemalan food , often highlighting dishes like Sopa De Mariscos and Caldo De Res. The spacious and clean atmosphere and friendly staff also receive positive remarks.
What are some common concerns at Hermelinda?
Some diners have noted inconsistent food temperature , with food sometimes served cold or reheated. There are also concerns about unclear pricing and occasional distracted service from cashiers.