Highlights
- Great beer selection
- Sports
oChef » Gott’s – San Francisco
Gott's - San Francisco
Photo from Gott’s
Gott's at a glance
San Francisco Financial District
- 🍔 Hamburger-Restaurant
$$
Price per Person $21–$30
mentioned by 126 of the guests
#1784 out of 2403 places to eat in San Francisco
#24 Hamburger-Restaurant out of 37 in San Francisco
Good
6.8 out of 10
Food
Service
Ambience
Value
515
Reviews
66.4%
Satisfaction
Often praised
- Quality food
- Great ambiance
- Tasty fries
Frequently criticized
- Slow service
- High cost
- Crowded venue
The restaurant, a popular Hamburger Restaurant in San Francisco’s vibrant Financial District, offers a fantastic experience. You’ll find Gott’s to be a casual yet trendy spot, perfect for a quick bite or a relaxed meal.
It stands out with its great beer selection, making it an ideal destination for those who appreciate a good brew alongside their meal. Whether you’re looking for lunch or dinner, this spot has you covered.
Overview: Introducting Gott's
Gott’s presents a lively spot where the core offerings often hit the mark, with many praising the well-executed dishes. The atmosphere is frequently noted for its energy, contributing positively to the experience.
However, some visitors encounter challenges with the overall flow of their visit. While the food itself is a consistent draw, the service speed can be a mixed bag, sometimes leading to a noticeable wait.
This can occasionally detract from an otherwise enjoyable meal, especially when the venue is bustling.
Good
6.8
out of 10
515
Reviews
66.4%
Satisfaction
139
negative
34
neutral
342
positive
Overall, Gott’s holds a respectable Restaurant Score of 6.8, placing it in the average range. This is supported by a Customer Satisfaction of 66.4%, indicating a mixed but generally positive reception from diners.
Out of 515 customer remarks, there were 342 positive observations compared to 139 negative ones, suggesting a leaning towards favorable experiences. Diving deeper, the Food (7.2) stands out as a strong point, frequently earning praise for its quality.
The Ambience (7.0) also contributes positively, often described as vibrant. However, the Service (5.9) is perceived as average, with some noting inconsistencies.
Similarly, Value (4.8) falls into the average category, with opinions split on pricing.
What people like
- Quality burgers, shakes
- Lively, scenic atmosphere
- Delicious garlic fries
What people don't like
- Long service waits
- Perceived high prices
- Overly crowded spaces
Gott’s earns a Recommendation Score of 7.1, suggesting it’s generally a worthwhile stop, especially if you prioritize good food in a vibrant setting. It’s a solid choice for a casual meal, but managing expectations around peak times is key.
If you’re seeking well-prepared burgers and enjoy a bustling atmosphere, Gott’s could be a good fit. However, be prepared for potential waits and consider if the pricing aligns with your expectations for a quick-service style meal.
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Verdict: Our expert take on Gott's
Food (7.2 out of 10)
mentioned by 97% of the guests
When it comes to the food, this spot generally hits the mark, earning a good score of 7.2 and a good customer satisfaction of 70.8%. Based on 209 positive remarks out of 295 total, many rave about the delicious burgers, soft serve, and fresh ingredients, with the garlic fries often stealing the show. It seems like a solid choice for a tasty meal!
However, not every bite is perfect, as 66 negative comments point out some areas for improvement. Some found the food oily or under seasoned, while others noted dry burger patties or cold fries. It’s a mixed bag, so keep an eye out for these potential hiccups.
Food
295
Reviews
70%
Satisfaction
66
negative
20
neutral
209
positive
Rating distribution
What people like
- Delicious burgers
- Excellent soft serve
- Crispy garlic fries
What people don't like
- Food can be oily
- Burgers sometimes dry
- Fries often cold
Often praised
- foodMy experience at Gotts was awesome! Despite it being crazy busy, my food still came out fast and hot. The items that were supposed to be crispy came out as they should, and our burgers were cooked well with fresh toppings.
- burgersDespite it being crazy busy, my food still came out fast and hot. The items that were supposed to be crispy came out as they should, and our burgers were cooked well with fresh toppings.
- soft serveBurgers (and tacos and salads), beer, and soft serve- everything is fresh and delicious.
- burgerReally good burger, probs the best I've ever had
- garlic friesWe loved that any burger on the menu could be customized with a vegetarian or vegan Impossible patty. The Impossible (vegan) 'chicken' nuggets were also great, as were the garlic fries. A special shout out goes to our server, Angelique, who was incredibly helpful, friendly, and patient.
- ice creamThey also serve ice cream at the back of the building. I didn’t have any myself, but the rest of my group loved theirs. One person got the dairy-free option and said it was the best dairy-free ice cream he’s ever had.
- shakesthe shakes are absolutely to die for
- California Burgera classic California Burger that was perfectly done
- beerBurgers (and tacos and salads), beer, and soft serve- everything is fresh and delicious.
- cheese friesTasty cheese fries and beer for an afternoon snack
Frequently criticized
- foodMy experience last night was terrible. We ordered via Uber, but the food was missing and what we did receive was cold. It was an awful place, and I would not use them again.
- burgerthe burger I got was completely burnt and inedible
- friesThe service was incredibly slow, taking about 25 minutes to get our food. To make matters worse, the fries were spilled all over the tray, showing sloppy/lazy service. Tables were not being cleaned, and napkins and hot sauce ran out.
- burgersWhile it’s a very basic, no-frills spot, some level of control and security should be in place. As for the food, all the burgers tasted exactly the same. We ordered the California, the Texas Avocado, and the regular Double Cheese—maybe one had a slice of avocado, but otherwise, there was no difference whatsoever.
- ingredientsThe ingredients were poorly layered and seemed rushed.
- milkshakecame with the food instead of the other drinks so wasn't as cold
- California cheeseburgera california cheeseburger (at time of this review) is INSANE
- Cheese friesCheese fries were merely fries with nacho cheese poured over it.
- December MenuDecember Menu, it is so confusing
- Fried Avocado tacosFried Avocado tacos which were not so great in taste
If you're craving a good burger, excellent soft serve, or crispy garlic fries, this place is definitely worth a visit. Just be mindful that some dishes might occasionally be a bit oily or have dry patties, so manage your expectations accordingly.
Service (5.9 out of 10)
mentioned by 60% of the guests
When it comes to service, it seems like this spot offers a bit of a mixed bag, with a score of 5.9 and customer satisfaction sitting at 53.3%. Many guests have praised the efficient and friendly staff, highlighting quick service, short lines to order, and helpful employees. Out of 92 total opinions, 49 were positive, often mentioning speedy preparation times and attentive team members like server Angelique.
However, there's also room for improvement, as 36 opinions pointed to some frustrations. Common complaints include slow service, long wait times for food, and staff who sometimes seemed impatient or had an unpleasant tone. Some found the cashier experience lacking, and others noted issues with the overall level of attention, suggesting that while some staff shine, consistency can be an issue.
Service
92
Reviews
53%
Satisfaction
36
negative
7
neutral
49
positive
Rating distribution
What people like
- Efficient staff
- Quick service
- Friendly employees
What people don't like
- Slow service
- Long wait times
- Unfriendly staff
Often praised
- serviceAfter our visit to Alcatraz, we stopped here for lunch. The service was fast, the atmosphere was great, and the quality of the burgers was at a good level! They also have affordable prices, making it a good stop!
- ServiceI also highly recommend the garlic potato fries. The food was excellent, and the atmosphere and service were both top-notch.
- staffIt was very crowded and chaotic, which detracted from the overall dining experience. While there wasn't much interaction with the staff, they were helpful when approached, reflected in a service score of 4/5. Despite the chaotic environment, the food itself was a definite highlight.
- service speedMy experience at Gotts was awesome! Despite it being crazy busy, my food still came out fast and hot. The items that were supposed to be crispy came out as they should, and our burgers were cooked well with fresh toppings.
- lineThe line, which moves quickly, is indicative of the quality.
- advice on beer choicesconseil sur choix de la bière
- cashierPolite and attentive cashier
- crewthat crew was very friendly
- customer serviceI ended up at Gott's Roadside, where I devoured a soft waffle cone with sprinkles. The customer service was very friendly. If you get the chance, I highly recommend it!
- efficientthey are so efficient
Frequently criticized
- serviceOur favorite burgers in San Francisco. The service is a little slow, but it's worth the wait!
- staffMuy mala experiencia con el personal que tienen en el área de cajas les falta más amabilidad
- employeesway too many employees and only 60% were actually working
- waitquite the wait to get them (slightly under 30 minutes)
- cashierHowever, the burger patties were a bit dry, which was disappointing. Additionally, the cashier seemed somewhat impatient and disinterested, which detracted from the overall experience. On a positive note, the ales were excellent and definitely worth trying.
- control and securitysome level of control and security should be in place
- customer servicecustomer service is too sassy for my liking
- drink suggestionsAgain I am accosted with bowel and digestive problems, and that is the excuse I received
- experienceWe were super excited to try Gott’s burgers, but unfortunately, we were a bit disappointed. It took over 40–45 minutes to get our food, which really affected the experience. The burgers were decent, but nothing extraordinary, definitely not worth the long wait.
- fightBelieve me you will “ FIGHT”looking for any open seating
If youre looking for a quick bite and dont mind a potentially mixed experience, you might find the service here perfectly adequate, especially if you catch them on a good day. However, if you're sensitive to wait times or value consistently attentive staff, you might want to manage your expectations or consider visiting during off-peak hours.
Ambience (7 out of 10)
mentioned by 54% of the guests
The ambience here generally hits the mark, with a good score of 7 and a good customer satisfaction of 73.5%. Many of the 75 positive comments out of 102 total rave about the fantastic Ferry Building location, offering stunning waterfront views and a lively atmosphere. Guests appreciate the ample, clean, and spacious seating, both inside and out, creating a great energy and a family-friendly vibe.
However, its not without its drawbacks, as 23 negative comments point out. Some find the atmosphere can be crowded and noisy, especially with the bustle of the Ferry Building. Concerns about flies, homeless people impacting the dining experience, and the perception of it being a tourist trap' also come up, suggesting it might not always be the most relaxing spot.
Ambience
102
Reviews
73%
Satisfaction
23
negative
4
neutral
75
positive
Rating distribution
What people like
- Iconic waterfront views
- Ample seating options
- Lively, clean atmosphere
What people don't like
- Can get crowded
- Potentially noisy
- Flies, homeless presence
Often praised
- atmosphereMy experience at this restaurant was fantastic! I enjoyed the great burgers and shakes, and the fun atmosphere really added to the meal. This place is definitely worth it, especially considering the other great options in the Ferry Building.
- locationWe had dinner here after returning from Sausalito by ferry. It's conveniently located in the Ferry Building, making it a great spot before or after catching a ferry. Although the food preparation was slower than expected, we enjoyed the time to relax in the restaurant.
- AtmosphereI also highly recommend the garlic potato fries. The food was excellent, and the atmosphere and service were both top-notch.
- seatingMost places did not have much seating but Gott’s did both inside and out
- ambiancethe prices and ambiance are really good
- kid-friendlinessThis is a place for the kids
- Bay BridgeMy experience at Gott’s Roadside at the Ferry Building was a delightful blend of nostalgia and the California dream. It offers a modern take on the classic American diner, focusing on fresh ingredients and local beer, all while providing stunning views of the Bay Bridge. The burgers were juicy, the fries crisp, and the shakes were dangerously good.
- Ferry buildingThe restaurant being in the Ferry building is an added bonus
- Inside and outside seatingInside and outside seating is clean and pleasant
- NBA onThey had NBA on while we were there
Frequently criticized
- atmosphereAtmosphere was not very relaxing outside with people talking loud
- crowdedIf you are looking for a burger, look no further. The burgers were good, but the menu is limited and the restaurant can be very crowded.
- homeless peopleThis place is truly disgusting. We witnessed homeless people walk in freely, rummaging through trays and garbage cans, and even taking food from children while their parents weren’t watching. It’s unacceptable.
- Ferry Building areaa crazy homeless women was screaming obscenities at the security staff
- ParkingEmbarcadero parking can be tough
- areaCan be a bit frenzied (consider the area)
- dining areathere was a big homeless person sitting inside the dining area
- draftporte ouverte avec courant d’air
- eating hereI didn't feel safe eating here after that.
- fliesdisgusting presence of flies everywhere inside
If you're looking for a lively spot with great views and plenty of seating in the iconic Ferry Building, this place is a solid choice. Just be prepared for potential crowds and a bustling atmosphere, as it might not be the quietest or most serene dining experience.
Value (4.8 out of 10)
mentioned by 20% of the guests
Lets talk about value! Its a bit of a mixed bag here, with a score of 4.8 indicating an average experience, despite a customer satisfaction of just 34.6%, which is on the lower side. Based on 26 opinions, 9 positive remarks highlight that many find it good value for money and good price, especially given the location, with some appreciating the affordable prices and even the removal of certain surcharges.
However, the value proposition isnt always clear, with 14 negative comments pointing to concerns. Many diners felt it was expensive and overpriced, with some noting a significant price increase. Opinions suggest that for the quality received, the cost was often too high, leading to disappointment and a feeling that it wasnt worth the price.
Value
26
Reviews
34%
Satisfaction
14
negative
3
neutral
9
positive
Rating distribution
What people like
- Good value for location
- Affordable prices
- Surcharge removed
What people don't like
- Overpriced for quality
- Significant price increase
- Tourist pricing
Often praised
- pricesThe service was fast, the atmosphere was great, and the quality of the burgers was at a good level! They also have affordable prices, making it a good stop! The truffle fries were delicious!
- SF mandate surchargethey removed the 4% SF mandate surcharge
- good pricegood price for SF
- good value for moneyits good value for money especially given the location
- moneywhen I finally got some.money
- pricenot too expensive
- valueeven if they doubled their prices, I would still gladly pay them
Frequently criticized
- priceOutrageous! Could have gone to a dine in restaurant at that price!
- $19Atrocious burger for $19
- burgerExcept for the location, I cannot really recommend this place. The burger was cold and, on top of that, extremely expensive. The atmosphere was good (4/4), but the food and service were only average (3/3).
- burger and friesI payed like thirty bucks for a burger and fries and I couldn’t even eat it
- price increasethey had a price increase .. terrible one too
- tourist pricesat tourist prices — it’s overpriced
- valuesmuch better values
- winedas "Glas" mittelmässiger Wein für $12 im Wegwerf-Plastikbecher
If youre weighing your options based on cost, this place is a bit of a gamble. While some find the prices reasonable for the area, many others feel its quite expensive for the quality. It's worth considering if location is key, but be prepared for potential sticker shock.
How are the prices at Gott's?
You’re looking at roughly 22 per person – reported by 126 diners. That puts it in the $21–$30 category. For a Hamburger Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at what people actually spend, most prices cluster nicely around this average, with a good chunk of diners also opting for slightly lower-priced options.
Here’s a quick look at what guests spend per person, based on the latest 126 reviews.
How this restaurant’s value for money compares to similar spots in San Francisco.
Overall, we think the pricing feels pretty fair for a Hamburger Restaurant in San Francisco. Its a solid mid-range option that wont break the bank for a good burger experience.
Customer Reviews: what people think about Gott's
Price per Person
- $41–$50
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Moderate (16–30 min.)
Noise Level
- Quiet
7
Great Food, Service Needs Improvement
My experience at this restaurant was a mixed bag. The food was truly great, earning a perfect score. However, the staff were not very friendly, and they consistently mess up the orders.
It's important to check your tray and ensure you have everything you paid for. Despite the service issues, the food quality is a definite highlight.
- tray5
- food10
- staff2
- orders2
Price per Person
- $21–$30
Visit Type
- Food Exploration
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Moderate (16–30 min.)
9
Delicious Burgers, Worth the Wait!
Absolutely delicious! Our favorite burgers in San Francisco. The service is a little slow, but it's worth the wait!
- burgers10
- wait8
- service4
Price per Person
- $11–$20
Visit Type
- Casual Outing
Service Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Short (6–15 min.)
9
Great Food and Service on a Sunny Day
On a lovely day in sunny San Francisco, I had a great experience with great food at their outdoor tables. The food was served hot and quickly, which was appreciated. The atmosphere was rated a 5, and the service a 4, with the food also receiving a 5.
I particularly enjoyed the Ahi Poke Crispy Tacos.
- food10
- atmosphere10
- service8
Visit Type
- Food Exploration
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
Noise Level
- Moderate
9
Fresh and Delicious Ferry Building Staple
My experience at this restaurant was fantastic! I enjoyed a variety of items, including burgers, tacos, and salads, all of which were incredibly fresh and delicious. It's a true ferry building staple.
- burgers9
- tacos9
- salads9
Price per Person
- $41–$50
Visit Type
- Delivery
Service Type
- Delivery
Meal Type
- Dinner
1
Missing and cold food, awful experience
My experience last night was terrible. We ordered via Uber, but the food was missing and what we did receive was cold. It was an awful place, and I would not use them again.
- food1
- place1
What Gott's offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Tourists
- LGBTQ+ friendly
- Family-friendly
- Groups
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
- Bar onsite
Offerings
- Alcohol
- Wine
- Beer
- Organic dishes
- Vegetarian options
- Quick bite
Dining options
- Counter service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- Outdoor seating
- Dine-in
- Takeout
- Delivery
Pets
- Dogs allowed outside
Parking
- Usually difficult to find a space
- Paid parking lot
- Paid street parking
Atmosphere
- Casual
- Trendy
FAQs
What kind of atmosphere and dining options can you expect at Gott's Ferry Building?
At Gott’s Ferry Building, you’ll discover a casual and trendy atmosphere, perfect for any time of day. You can enjoy counter service for a quick bite, or settle in for lunch or dinner. Outdoor seating is available, and you can also opt for convenient takeout or delivery services.
Does Gott's Ferry Building cater to specific dietary needs or families with children?
Absolutely! Gott’s Ferry Building offers organic dishes and vegetarian options to accommodate various preferences. For families, it’s a great choice with a dedicated kids’ menu and high chairs available, making it good for kids of all ages.
What is the overall customer sentiment for Gott's?
Gott’s has a Restaurant Score of 6.8 and Customer Satisfaction of 66.4%. Customers generally appreciate the Food (7.2) and Ambience (7.0), though Service (5.9) and Value (4.8) are more average.
What do customers particularly enjoy about Gott's?
Many customers praise Gott’s for its quality burgers, shakes, and delicious garlic fries. The lively atmosphere and convenient location, especially within the Ferry Building, are also frequently highlighted.
What are some common complaints about Gott's?
Common concerns include long waits for service, the perception of high prices for certain items, and the venue becoming overly crowded, which can detract from the dining experience.