Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Firehouse Subs – Orlando
Firehouse Subs - Orlando
Photo from Firehouse Subs
Firehouse Subs at a glance
Orlando Millenia
- 🥪 Sandwich Shop
$$
Price per Person $11–$20
mentioned by 47 of the guests
#87 out of 163 places to eat in Orlando
#4 Sandwich Shop out of 13 in Orlando
Good
6.9 out of 10
Food
Service
Ambience
Value
169
Reviews
68%
Satisfaction
Often praised
- Fresh sandwiches
- Attentive service
- Pleasant atmosphere
Frequently criticized
- High prices
- Inconsistent service
- Food safety issues
The restaurant Firehouse Subs Millenia Mall in Orlando’s Millenia neighborhood is a popular sandwich shop known for its hearty subs. You’ll find a casual atmosphere perfect for a quick bite, whether you’re grabbing lunch or dinner.
This spot offers convenient service options including no-contact delivery, takeout, and dine-in, making it easy to enjoy their delicious offerings on your schedule.
Overview: Introducting Firehouse Subs
Firehouse Subs generally offers a satisfying meal, with many appreciating the quality of their sandwiches, often described as fresh and hot. The overall dining experience is frequently enhanced by a pleasant atmosphere and attentive staff members.
However, some guests find the offerings to be quite pricey for the portion sizes. While service can be exceptional, there are instances of slow or inconsistent experiences, which can detract from the overall visit.
Good
6.9
out of 10
169
Reviews
68%
Satisfaction
50
negative
4
neutral
115
positive
Firehouse Subs holds a respectable overall score of 6.9, indicating a generally good experience. However, customer satisfaction sits at a mixed 68%.
This suggests that while many patrons leave content, a notable portion encounters issues, reflecting a balance of 115 positive and 50 negative opinions out of 169 total. Diving deeper, the Food (7.4) is a strong point, often praised for its quality.
The Ambience (8.4) also scores well, contributing positively to the visit. Service (6.8) is generally competent, though it occasionally falls short.
The primary area for improvement is Value (1.9), which customers frequently find disappointing.
What people like
- Fresh, hot sandwiches
- Exceptional, attentive service
- Enjoyable atmosphere
What people don't like
- High prices for portions
- Slow or inconsistent service
- Food safety concerns
If you’re seeking a reliable sandwich with quality ingredients and a generally pleasant setting, Firehouse Subs delivers. The focus on well-prepared food and often friendly service makes it a solid choice for a quick meal.
With a recommendation score of 6.9, it’s worth considering, especially if you prioritize taste and service over strict budget. Be mindful of potential inconsistencies in service and the perception of higher prices.
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Verdict: Our expert take on Firehouse Subs
Food (7.4 out of 10)
mentioned by 75% of the guests
When it comes to food, this spot scores a solid 7.4 and boasts a 76.7% customer satisfaction, both indicating a good experience. Many folks, 56 out of 73 opinions, rave about the fresh and delicious sandwiches, praising the quality ingredients, variety of fillings, and even the spicy sauces. It seems they really hit the mark with their subs.
However, not all experiences were perfect, with 14 opinions pointing out some serious concerns. There were unfortunate reports of food safety issues like moldy bread, incorrect orders with missing meat or unwanted ingredients, and difficulties accommodating dietary restrictions. These are definitely areas needing attention.
Food
73
Reviews
76%
Satisfaction
14
negative
3
neutral
56
positive
Rating distribution
What people like
- Fresh, delicious subs
- Quality ingredients
- Varied fillings, toppings
What people don't like
- Food safety issues
- Incorrect orders
- Dietary needs ignored
Often praised
- foodHowever, the service at this specific location (Mall at Millenia) can be inconsistent, with some staff members not being as kind as others. Despite this, they do a good job overall.
- sandwichesTheir sandwiches are fresh and hot
- subsexcellent option for eating subs
- FireHouse subsI also literally love FireHouse subs
- FoodFood was good
- Hook and Ladder subended up buying a hook and ladder sub which is really good
- Toasting the sandwichToasting the sandwich makes a difference
- Turkey sandwichI usually get the Turkey or vegetarian sandwich
- cheddar brisketMy party ate here a few hours ago and we all got the cheddar brisket. It tasted great. I was very satisfied.
- excellent food courtan excellent food court
Frequently criticized
- foodHowever, not even 2 hours after eating at this Firehouse I began throwing up and feeling very sick to my stomach. This was the only food I'd had all day. This same happened to everyone else I know who ate the brisket today.
- pickleThe pickle looked like it was a third of a quarter slice
- cheddar brisketI was very satisfied. However, not even 2 hours after eating at this Firehouse I began throwing up and feeling very sick to my stomach. This was the only food I'd had all day.
- dietary restrictioncustomers with specific dietary restriction avoid using this location
- food safety issueMy experience at this restaurant was extremely disappointing due to a significant food safety issue. They served a wheat bread sandwich that was moldy on the bottom.
- little thingsIt was tiny, small, and puny. It's the little things that mean the most, and the small pickle detracted from the overall experience.
- moldy breadwheat bread sandwich that was moldy on the bottom
- mushroomsmy order came out with mushrooms, which I did not order
- no meatsandwich with no meat
- sandwichprepared the sandwich including the food that I specifically requested to be excluded
If you're craving a fresh, flavorful sub with plenty of options, this place often delivers a good meal. However, be aware of past issues concerning order accuracy and, more seriously, food safety. It might be worth a try for the good sandwiches, but proceed with caution.
Service (6.8 out of 10)
mentioned by 79% of the guests
When it comes to service, many customers have had some really great experiences! With 52 positive remarks, folks frequently praise the efficiency and speed of service, highlighting excellent customer experience and genuinely friendly smiles from the staff. The overall score for service sits at a respectable 6.8, indicating a generally good performance.
However, it's not always smooth sailing. About 28 negative comments point to issues like frustrating waiting times and occasional slow service. Some even encountered rude staff or problems with order accuracy.
While customer satisfaction is a mixed 64.2%, these areas definitely show room for improvement.
Service
81
Reviews
64%
Satisfaction
28
negative
1
neutral
52
positive
Rating distribution
What people like
- Friendly staff
- Fast service
- Great customer experience
What people don't like
- Long waiting times
- Rude staff
- Order accuracy issues
Often praised
- customer serviceNow, I won't be able to try it. SHOUT OUT TO CHARLEY'S FOR PROVIDING EXCELLENT CUSTOMER SERVICE.
- serviceI absolutely loved my tuna sub. The service was also exceptional, with Linda being incredibly nice and always happy to accommodate. The overall experience was a perfect 5 out of 5 for food, service, and atmosphere.
- Barbara ThompsonMrs.Barbara Thompson is providing at this business location an excellent customer experience
- customer experienceproviding at this business location an excellent customer experience
- smileWith a smile on her face the whole time
- AngieThank you angie
- BarbaraAlso the store manager, Barbara.
- JuliaJulia was amazing. She was so sweet, attentive
- Kennyspecial "Thank You" to the Lead Catering Manager, Kenny!
- LindaI absolutely loved my tuna sub. The service was also exceptional, with Linda being incredibly nice and always happy to accommodate. The overall experience was a perfect 5 out of 5 for food, service, and atmosphere.
Frequently criticized
- servicethe service was incredibly slow
- managerI observed another customer waiting 20 minutes for a sandwich and also being ignored when she needed napkins. It's not worth the price for what you receive, and dealing with a passive-aggressive manager is an added negative. Yes, he identified himself as the manager.
- customer serviceThe customer service was horrible
- waiting timeStill waiting on my food. 30mins.
- cashiersNeed to train yall cashiers
- closing soonit’s going to be a while and we are closing soon
- employeethe employee was very rude!!!!
- food preparation orderWorkers do not prepare the food in the order they were taken.
- manager Doloresmanager Dolores instructed him to do so
- manager and staffmanager and the staff does not care about your dietary restriction
So, should you go? While service can be a bit of a mixed bag, with many praising the speed and friendliness, be prepared for potential wait times or occasional hiccups. If you catch them on a good day, youll likely have a great experience, but theres a chance you might encounter some frustration.
Ambience (8.4 out of 10)
mentioned by 15% of the guests
When it comes to the vibe, this spot really hits the mark! With a solid score of 8.4 and customer satisfaction at a strong 87.5%, its clear most folks are loving the atmosphere. Many describe it as welcoming and enjoyable, especially appreciating the excellent shopping options and the fact that its Veteran Friendly.
Out of 8 total comments, 7 were positive, highlighting the overall great feeling. However, its not entirely perfect. One minor point that came up was the music, with a customer noting that the Music in the mall doesnt make any sense.
This single negative comment out of 8 suggests its a small blip, but something to keep in mind if youre sensitive to background tunes.
Ambience
8
Reviews
87%
Satisfaction
1
negative
0
neutral
7
positive
Rating distribution
What people like
- Welcoming atmosphere
- Excellent shopping
- Veteran friendly
What people don't like
- Confusing music
Often praised
- atmospherethe atmosphere was enjoyable
- Veteran FriendlyThe food was fast ready and prepared correctly, and it tasted delicious. The restaurant is also “Veteran Friendly”.
- excellent shoppingexcellent shopping in all categories
- many storesMy experience was great! There are many stores for excellent shopping in all categories, and an excellent food court!
Frequently criticized
- musicMusic in the mall doesn't make any sense
Overall, if youre looking for a place with a great atmosphere, excellent shopping, and a welcoming vibe, this spot is definitely worth checking out. Just be prepared that the background music might not be everyones cup of tea, but it's a minor detail in an otherwise positive experience.
Value (1.9 out of 10)
mentioned by 8% of the guests
Looking at the value aspect, its clear there isnt much to celebrate. Out of 7 total comments, there were 0 positive remarks, indicating a significant lack of appreciation for the pricing. This absence of positive feedback sets a rather stark tone for what customers experienced regarding their moneys worth.
On the flip side, the feedback on value is overwhelmingly negative, with a poor score of 1.9 and 0% customer satisfaction. Many felt items were pricey and not worth the price for what you get, especially noting the sandwich price for small portions. Even water was a point of contention, with some experiencing issues getting a refund for tip money, ' highlighting a struggle for fair pricing.
Value
7
Reviews
0%
Satisfaction
7
negative
0
neutral
0
positive
Rating distribution
What people like
What people don't like
- Pricey items
- Expensive water
- Refund issues
Often praised
No positive aspects so far.
Frequently criticized
- fountain waterOut of a fountain
- price for what you getNot worth the price for what you get
- priceyI think this chain is pricey
- refundat first they only gave me a refund 4 sandwich only and did not refund me the money I paid for the tip
- sandwich pricecosts $6.99 for a sandwich that is the equivalent to the size of kid sub
- tip moneyfight with Dolores the manager to get my tip money back
- watertried to charge us $2.40 for a water
If you're looking for good value, this might not be the spot for you. Customers consistently found the pricing to be high for what you receive, from sandwiches to even basic water. Expect to pay more than you might feel is justified, and be aware of potential issues with refunds.
How are the prices at Firehouse Subs?
You’re looking at roughly $17 per person – reported by 47 diners. That puts it in the $11–$20 category. For a Sandwich Shop, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Most guests find themselves spending in the $11–$20 range, with a good number also opting for options under $10. So, while the average is mid-range, there’s a nice mix of budget-friendly and slightly higher-end choices available.
Here’s a quick look at what guests spend per person, based on the latest 47 reviews.
How this spot’s value stacks up against similar restaurants in Orlando.
Overall, we think the pricing feels pretty fair for a Sandwich Shop in Orlando. It offers a good range of options, so you can find something whether you’re looking for a quick, affordable bite or something a bit more substantial.
Customer Reviews: what people think about Firehouse Subs
Price per Person
- $11–$20
Visit Type
- Food Exploration
Service Type
- Dine-in
Meal Type
- Lunch
10
Amazing Food and Service!
My experience at this restaurant was amazing. Barbara and her crew provided outstanding customer service. I was blown away by their food.
I highly recommend stopping by!
- food10
- customer service10
Price per Person
- $41–$50
Visit Type
- Food Exploration
Service Type
- Dine-in
Meal Type
- Dinner
10
Delicious Subs and Crispy Fries!
My experience at this restaurant was fantastic! I had great fresh tasty subs and wonderful fries. The fries were so crunchy, I wanted to eat more and more.
The food was rated a 5, and the atmosphere was also a perfect 5. The service also received a 5-star rating.
- subs9
- fries10
- food10
Price per Person
- $1–$10
Service Type
- Dine-in
9
Exceptional Service from Barbara!
My experience at the restaurant was outstanding, primarily due to the amazing customer experience provided by the manager, Barbara Thomson. She was always going above and beyond, maintaining a friendly smile and professionalism throughout. Thanks, Barbara!
👍
- customer experience10
- manager Barbara Thomson10
- friendly smile10
Visit Type
- Food Exploration
Service Type
- Dine-in
9
Helpful staff, great food advice
My experience at the restaurant was very positive, largely due to the helpful woman who assisted me at 2 PM on October 18, 2025. She provided excellent guidance with my choice and shared detailed information about the food. Thanks to her, I had a great experience.
- helpful woman10
- food9
Price per Person
- $11–$20
Visit Type
- Quick Meal
Group Type
- Family
Group Size
- Small Group
Service Type
- Dine-in
Meal Type
- Lunch
1
Moldy Bread Served - Unacceptable!
My experience at this restaurant was extremely disappointing due to a significant food safety issue. They served a wheat bread sandwich that was moldy on the bottom. Their excuse was that they don’t have many customers who buy wheat bread sandwiches.
My child took a bite before we noticed the mold. This is completely unacceptable and raises serious concerns about food handling and quality control.
- wheat bread sandwich1
- moldy bread1
- food safety issue1
What Firehouse Subs offers
Crowd
- Family-friendly
- Tourists
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Quick bite
Dining options
- Catering
- Counter service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- No-contact delivery
- Takeout
- Delivery
- Dine-in
Parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
FAQs
What accessibility features are available at Firehouse Subs Millenia Mall?
At Firehouse Subs Millenia Mall, you’ll find comprehensive accessibility features. The location offers a wheelchair accessible entrance, parking lot, seating, and restroom, ensuring a comfortable visit for all guests.
Is Firehouse Subs Millenia Mall a good place for families with kids?
Absolutely! Firehouse Subs Millenia Mall is very family-friendly. They provide a dedicated kids’ menu, high chairs, and are generally considered a good spot for children, making it easy to dine out with your little ones.
What is the overall customer sentiment for Firehouse Subs?
Firehouse Subs has an overall score of 6.9, indicating a good experience, though customer satisfaction is mixed at 68%. While Food (7.4) and Ambience (8.4) are well-regarded, Value (1.9) is a significant concern.
Are there common issues with service at Firehouse Subs?
While many customers praise the service (6.8) for being exceptional and attentive, some experiences highlight slow service, long waiting times, or inconsistent staff interactions.
Is Firehouse Subs considered good value for money?
Customers frequently express concerns about the Value (1.9) at Firehouse Subs, often finding it pricey for the portion sizes, with some noting that a sandwich can be equivalent to a kid’s sub.