Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Firehouse Subs – Orlando
Firehouse Subs - Orlando
Photo from Firehouse Subs
Firehouse Subs at a glance
Orlando Pineloch
- 🥪 Sandwich Shop
$$
Price per Person $11–$20
mentioned by 63 of the guests
#107 out of 163 places to eat in Orlando
#6 Sandwich Shop out of 13 in Orlando
Good
6.4 out of 10
Food
Service
Ambience
Value
245
Reviews
57.1%
Satisfaction
Often praised
- Quality Subs
- Good Service
Frequently criticized
- Service Issues
- Limited Value
The restaurant, a popular sandwich shop, offers a casual spot for a quick bite in Orlando’s Pineloch neighborhood. When you visit Firehouse Subs, you’ll find a welcoming atmosphere perfect for a relaxed meal.
This Orlando eatery is known for its convenient service options, including no-contact delivery and takeout, making it easy to enjoy their delicious offerings wherever you are. Whether you’re grabbing lunch or dinner, you can expect a friendly experience.
Overview: Introducting Firehouse Subs
Firehouse Subs offers a generally positive experience, with many customers praising the spectacular food, particularly their unique subs. The outstanding customer service often stands out, with staff frequently described as friendly and efficient, contributing to a welcoming visit.
However, some visits can be a mixed bag. While the pleasant atmosphere is often noted, there are occasional concerns about crowded spaces or a smoky interior.
Issues like dry bread on sandwiches or slow and rude service from specific individuals have also been mentioned, indicating inconsistencies.
Good
6.4
out of 10
245
Reviews
57.1%
Satisfaction
98
negative
7
neutral
140
positive
Overall, Firehouse Subs achieves a respectable 6.4, placing it in the average category, with customer satisfaction sitting at a mixed 57.1%. This assessment is drawn from 245 customer opinions, comprising 140 positive remarks against 98 negative ones.
While not exceptional, these figures suggest a generally acceptable experience for many patrons. Delving deeper, Food (6.6) is a strong point, frequently highlighted for its quality and unique subs.
Ambience (6.5) also contributes positively, often described as pleasant. However, Service (6.2), despite its high mention rate, shows some inconsistency, with both praise for friendly staff and complaints about slowness.
Value (5) appears to be the weakest area, indicating room for improvement in perceived affordability or offerings.
What people like
- Quality subs
- Attentive service
- Pleasant atmosphere
What people don't like
- Service inconsistencies
- Limited app offers
- Crowded/smoky ambience
With a recommendation score of 6.8, Firehouse Subs generally offers a decent experience, particularly if you’re seeking a reliable sub. While the food often receives praise, be prepared for potential inconsistencies in service or specific sandwich components.
It’s a place that can satisfy, but might not always impress. If you prioritize a quick, satisfying meal with generally good food and don’t mind the occasional service hiccup, it’s worth a visit.
However, those looking for exceptional value or a consistently flawless experience might find it a bit of a mixed bag.
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Verdict: Our expert take on Firehouse Subs
Food (6.6 out of 10)
mentioned by 84% of the guests
When it comes to the food, many customers are raving about the freshness and deliciousness, especially the subs. With 56 positive remarks out of 91 total comments, its clear theres a lot to love, from perfectly prepared sandwiches to generous meat and cheese portions. The overall score for food sits at an average 6.6, suggesting a generally satisfying experience.
However, not every bite is perfect, as some experiences were a bit of a mixed bag with customer satisfaction at 61.5%. There are 34 negative comments highlighting issues like lukewarm sandwiches, dry bread, and even sour soup. A few folks also noted problems with order accuracy, like missing pickles or incorrect toppings, which can definitely be a letdown.
Food
91
Reviews
61%
Satisfaction
34
negative
1
neutral
56
positive
Rating distribution
What people like
- Fresh, tasty food
- Delicious, hot subs
- Generous meat portions
What people don't like
- Lukewarm, dry sandwiches
- Sour soup issues
- Order accuracy problems
Often praised
- foodNeedless to say, I’m addicted. You are always greeted, the wait is short, and the food is spectacular. Mackenzie should be in management; she is perfect in guest relations and customer service, and makes eye contact.
- subsI was always greeted and welcomed, even after a long absence. The staff are kind folks, and they serve amazingly unique subs. The food, service, and atmosphere all received a perfect score of 5.
- subBut each time I decide to come here, I haven't had a bad experience. Nor have I had a bad sub. I just wish they would sell the bbq sauces like they used to before covid 😔.
- food qualitythe food quality being excellent
- Firehouse SubsBest firehouse subs ever
- Hook and ladderHook and ladder -
- cheesethe cheese is so yummy melts in your mouth
- chipsmake sure we got the chips we wanted!
- chocolate chip cookiesI bought three chocolate chip cookies from her which my children happily enjoyed.
- corned beef and pastrami subCorned beef and pastrami sub excellent
Frequently criticized
- sandwichThe store itself is larger than most Firehouse locations I've been to, and the store was clean and busy, making for a nice place. However, I was just disappointed in the sandwich.
- souptasted like lemon or pickle juice was used instead of broth
- foodIf this company/location is going to strive, you need to remove her from working here before she talks or treats the wrong person badly and this escalates. I absolutely cannot enjoy my food. Getting your order taken is an experience that contributes to you enjoying your food.
- subscan't even describe what their subs looks like
- Firehouse SubsI very disappointed in firehouse Subs
- NY Steamersthere was nothing on them but corned beef. They even left off the pastrami.
- Ny SteamerNy Steamer has changed in taste
- bbq sauceswish they would sell the bbq sauces
- breadMy experience was quite disappointing. The sandwich arrived lukewarm, and the bread was really dry. While I could have overlooked this due to it being delivery, the chicken and dumpling soup was incredibly sour.
- cheeseThey put cheese and salami on my salad
If youre craving a hearty, well-made sub with plenty of meat and cheese, youll likely be very happy here. Just be aware that some customers have experienced lukewarm food or order mix-ups, so it might be worth double-checking your order before you dig in.
Service (6.2 out of 10)
mentioned by 86% of the guests
When it comes to service, this spot offers a mixed bag, with a score of 6.2 (average) and customer satisfaction at 54.7% (mixed). Out of 139 customer remarks, 76 were positive, often praising the friendly staff, excellent service, and kindness that ensured order accuracy and a great experience. However, 59 remarks pointed to areas needing improvement.
Some customers encountered rude attitude, slow with orders, and general issues with customer service and waiting time. It seems certain individuals or busy periods can detract from an otherwise pleasant visit.
Service
139
Reviews
54%
Satisfaction
59
negative
4
neutral
76
positive
Rating distribution
What people like
- Friendly, kind staff
- Excellent service
- Order accuracy
What people don't like
- Rude staff attitude
- Slow service
- Poor hygiene
Often praised
- serviceThis is my favorite firehouse location. I love everyone here and their service, except for one person, Kiera. If this company/location is going to strive, you need to remove her from working here before she talks or treats the wrong person badly and this escalates.
- staffthe entire staff treats me with such amazing respect!
- customer servicethank you for always giving me outstanding customer service
- employeesthe little surfer kid with neck length hair he is also also incredible!!
- TrinityTrinity made my night. she took care of me
- experiencebest experience I have had overall
- managerShe apologized, remade my order correctly, and even gave me a card for a free sub next time. She was very professional and friendly, and I truly appreciate her service.
- orderHowever, I took my sub back, and the manager was fantastic. She apologized, remade my order correctly, and even gave me a card for a free sub next time. She was very professional and friendly, and I truly appreciate her service.
- order accuracyMy husband tried the meatball/cheese sub and LOVED it; it seems to have become his new favorite! The young lady who helped us was incredibly friendly and accurate with our order, which we truly appreciated.
- service speedshe fixed me up really quick
Frequently criticized
- staffThey stand in the back office and hide with earbuds in their ears and vaping
- customer serviceI felt very uncomfortable, and to make matters worse, my steak sub was horrible, lacking pickles and napkins. The entire experience was humiliating and disrespectful.
- orderseveral people ordered after me and received their food before me.
- serviceMy experience at this restaurant was marred by terrible service. The staff seemed to have no idea how to serve, and they were incredibly slow and rude, especially the cashier.
- waiting timeI followed all instructions for my T-Mobile Tuesday free sandwich, but the cashier with a bad attitude informed me it was only for mobile orders. After waiting 30 minutes, I was told I hadn't used the discount code, which I had. Their proposed solution, amidst a crowded store, was to 'YOU HAVE TO ORDER IT AGAIN.
- cashierMy experience at this restaurant was marred by terrible service. The staff seemed to have no idea how to serve, and they were incredibly slow and rude, especially the cashier. I cannot recommend them.
- employeesThe employees sat there and gossiped rather than taking my order.
- 15 minutes to make a sub15 minutes to make a sub; really quite ridiculous
- English languagecan't understand the English language
- Kieraexcept for one person Kiera
Overall, the service here is a bit of a gamble. While many find the staff friendly and efficient, be prepared for potential delays or less-than-stellar interactions. If you value consistently pleasant service, you might want to manage your expectations.
Ambience (6.5 out of 10)
mentioned by 17% of the guests
When it comes to the vibe, this spot gets an average score of 6.5, with a mixed customer satisfaction of 61.5%. Many guests, 8 out of 13 comments, really enjoyed the pleasant atmosphere and good vibes. They often highlighted the clean store and the great Michigan Ave location, finding the place bigger than most.
On the flip side, there are a few areas for improvement, which contribute to the mixed satisfaction. Some customers, 4 out of 13, noted a crowded store and even mentioned it being smoky inside. Concerns about safety and confusion over the open sign also popped up, suggesting some inconsistencies.
Ambience
13
Reviews
61%
Satisfaction
4
negative
1
neutral
8
positive
Rating distribution
What people like
- Pleasant atmosphere
- Good vibes
- Clean store
What people don't like
- Crowded store
- Smoky inside
- Safety concerns
Often praised
- atmospherethe atmosphere was very pleasant
- Michigan Ave locationMichigan Ave location is great
- StoreStore was clean and busy
- storeplace is bigger than most
- vibesgood vibes
Frequently criticized
- crowded storebesides the crowded store
- open signI visited the restaurant at 9: 50 PM. The open sign was off and an employee was sweeping the floor. I was told they were closed.
- safetyI don’t feel safe eating there
- smoky insideit was quite smoky inside too. 🤢
If youre looking for a generally pleasant atmosphere and dont mind a potentially crowded spot, this place could work. Just be aware of the possibility of it being busy and check opening hours to avoid disappointment.
Value (5 out of 10)
mentioned by 3% of the guests
When it comes to value, the feedback is quite limited, with only a couple of observations to go on. While there arent any specific positive remarks about the pricing or deals, the overall score for value comes in at an average 5. This suggests that while its not a total rip-off, its certainly not a place known for its incredible bargains either. However, theres a clear area for improvement, particularly concerning the app offers.
Customer satisfaction for value is a poor 0%, indicating that guests feel there aren't enough appealing options available through the app. More variety in these deals could significantly boost the overall perception of value and make it more attractive.
Value
2
Reviews
0%
Satisfaction
1
negative
1
neutral
0
positive
Rating distribution
What people like
What people don't like
- Limited app offers
Often praised
No positive aspects so far.
Frequently criticized
- app offersThe food was of excellent quality and taste. I would, however, like to see more options available for the offers on the app.
If youre hoping for standout deals or a wide array of app offers, you might find the value here a bit underwhelming. It seems the current promotions arent hitting the mark, so don't expect to snag a bargain.
How are the prices at Firehouse Subs?
On average, you’ll spend around 18 per person – based on what 63 guests reported. That puts this Sandwich Shop squarely in the $11–$20 category. For a Sandwich Shop, that’s comfortably mid-range, maybe even a little above.
Looking at what people actually spend, most diners keep it in the $11–$20 range, though there are plenty of options for those looking to spend a bit less too.
Here’s a quick look at what guests spend per person, based on the latest 63 reviews.
How this Sandwich Shop’s value stacks up against similar spots in Orlando.
Overall, we think the pricing feels pretty fair for a Sandwich Shop. It’s not the cheapest bite in Orlando, but it offers good value for a quality sandwich experience.
Customer Reviews: what people think about Firehouse Subs
Price per Person
- $11–$20
Visit Type
- Regular Visit
Group Type
- Solo Dinner
Group Size
- Solo
Service Type
- Dine-in
Meal Type
- Lunch
9
Consistently Delicious Food and Friendly Service
My experience at this restaurant is always a treat. The staff is incredibly friendly and welcoming, which is a refreshing change from the norm. Customer service is clearly their main goal.
The food is consistently hot, crispy, and generously portioned, with the meat spread perfectly over the entire bun. They truly aim to give you a lunch to write about, and it's always delicious. They even went the extra mile by giving me an extra pickle!
I visit every 3 to 4 months, and this is my go-to indulgence.
- staff10
- food10
- customer service10
Visit Type
- Quick Meal
Service Type
- Takeout
2
NY Steamers Missing Key Ingredients
My experience at this restaurant was disappointing due to an incomplete order. I ordered two NY Steamers "fully involved, " which should have included lettuce, tomato, onion, and other toppings. However, upon getting home, I discovered that the sandwiches only contained corned beef and were missing the pastrami as well.
This oversight significantly detracted from the meal. Consequently, I will not be returning to this particular location.
- NY Steamers2
- fully involved2
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Lunch
1
Rude Staff, Terrible Customer Service
My experience at this restaurant was overwhelmingly negative due to the rude attitude of the lady upfront. She lacked basic manners, failing to say 'please. ' When I pointed this out, she responded dismissively, stating she didn't have to say anything, and then told me not to come back in front of all the other customers.
This kind of customer service is unacceptable.
- lady upfront1
- manners1
- customer service1
Price per Person
- $31–$40
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Long (31+ min.)
2
Slow Service, Long Wait Times
My experience at this restaurant was disappointing due to the slow service. The workers were constantly on their phones, which led to them being too slow with orders. It took an hour to prepare a sandwich.
I do not recommend visiting this store.
- workers on phone2
- slow with orders2
- hour to prepare1
Price per Person
- $1–$10
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Lunch
9
Excellent Food and Service, More App Options Needed
My experience at this restaurant was very positive. The staff were very friendly and efficient. The food was of excellent quality and taste.
I would, however, like to see more options available for the offers on the app.
- staff9
- efficiency9
- food quality10
- app offers4
What Firehouse Subs offers
Crowd
- Family-friendly
- Tourists
- Groups
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Quick bite
Dining options
- Catering
- Counter service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- No-contact delivery
- Takeout
- Delivery
- Dine-in
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
FAQs
What parking and accessibility options are available at Firehouse Subs in Orlando?
You’ll find convenient free street parking and a free parking lot, usually with plenty of spaces. The location is fully wheelchair accessible, including the entrance, parking lot, seating, and restrooms, ensuring a comfortable visit for everyone.
What dining options and amenities does Firehouse Subs offer for families and quick meals?
This casual sandwich shop provides various dining options like lunch, dinner, and dessert, with counter service and seating available. For families, there’s a dedicated kids’ menu and high chairs, making it a great spot for children to enjoy a meal.
How does Firehouse Subs generally perform?
Firehouse Subs holds an overall score of 6.4, indicating an average experience. While Food (6.6) and Ambience (6.5) are generally well-regarded, Service (6.2) can be inconsistent, and Value (5) is an area for improvement.
What do customers appreciate most about Firehouse Subs?
Many customers highlight the spectacular food, especially the unique subs, and often commend the outstanding customer service from the friendly and efficient staff. The pleasant atmosphere is also frequently mentioned.
What are some common concerns at Firehouse Subs?
Some patrons have reported issues with dry bread or sour soup, and service can sometimes be slow and rude from certain individuals. Limited app offers and occasional crowded or smoky conditions are also noted.