Highlights
- Great coffee
oChef » Double Nickel – Cleveland
Double Nickel - Cleveland
Photo from Double Nickel
Double Nickel at a glance
Cleveland Downtown Cleveland
- 🍽️ Restaurant
$$
Price per Person $31–$40
mentioned by 122 of the guests
#32 out of 62 places to eat in Cleveland
#12 Restaurant out of 18 in Cleveland
Good
7.2 out of 10
Food
Service
Ambience
Value
705
Reviews
68.5%
Satisfaction
Often praised
- Delicious food
- Inviting atmosphere
- Attentive staff
Frequently criticized
- Automatic gratuity
- High prices
- Long wait times
The restaurant Double Nickel Brunch & Event space, located in the vibrant Downtown Cleveland neighborhood, is a must-visit spot in Cleveland. You’ll find a welcoming atmosphere here, perfect for a casual meal or a special event.
This restaurant is particularly known for its great coffee, making it an ideal destination to start your day or enjoy a mid-afternoon pick-me-up. Whether you’re looking for a cozy brunch or a trendy evening out, this place has you covered.
Overview: Introducting Double Nickel
Double Nickel offers a mixed experience, with many guests praising its inviting atmosphere and the quality of its food. Diners often highlight the positive vibe and the attentive staff who contribute to a pleasant visit.
However, some visits are marred by concerns over wait time and perceived value. While the culinary offerings generally impress, issues like automatic gratuity and occasional service hiccups can detract from an otherwise enjoyable outing.
Good
7.2
out of 10
705
Reviews
68.5%
Satisfaction
202
negative
20
neutral
483
positive
Double Nickel achieves a solid Restaurant Score of 7.2, indicating a generally good dining experience. However, Customer Satisfaction sits at 68.5%, suggesting a somewhat mixed reception among guests.
This overall assessment comes from 705 customer opinions, with 483 positive remarks balancing against 202 negative ones. Looking closer, the Food (7.8) is a clear highlight, frequently praised by diners.
The Ambience (7.7) also contributes positively to the experience, creating an enjoyable setting. While Service (6.6) is generally average, the Value (3.4) is where the restaurant struggles, often cited as a point of concern for many patrons.
What people like
- Delicious food
- Inviting atmosphere
- Attentive staff
What people don't like
- Automatic gratuity
- High prices
- Long wait times
Double Nickel presents a compelling case for a visit, especially if you prioritize a great dining environment and well-prepared dishes. With a Recommendation Score of 7.3, it’s generally a place worth considering for its strengths in food and ambiance.
However, be mindful of potential service delays and the pricing structure, particularly the automatic gratuity. If you’re prepared for these aspects, you’ll likely find Double Nickel to be a satisfying choice for a meal out.
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Verdict: Our expert take on Double Nickel
Food (7.8 out of 10)
mentioned by 91% of the guests
When it comes to the food, you're in for a treat! With a solid score of 7.8 and customer satisfaction at 77.2%, the culinary experience here is generally good. Out of 316 total remarks, 244 were glowing, praising dishes like the Cajun shrimp & grits, lamb chops, French toast, and catfish for their deliciousness and perfect seasoning.
However, not every dish hits the mark, as 60 negative comments point out. Some diners reported cold food or bland flavors, with occasional mentions of undercooked food or small portions. While these instances are less frequent, they suggest some inconsistencies in execution.
Food
316
Reviews
77%
Satisfaction
60
negative
12
neutral
244
positive
Rating distribution
What people like
- Exceptional food quality
- Perfectly seasoned dishes
- Delicious brunch items
What people don't like
- Food served cold
- Bland dishes reported
- Small portions sometimes
Often praised
- foodMy experience at the restaurant was positive. Lacy provided great service, and the food was really good. I initially ordered the salmon salad, but unfortunately, they were out of salmon fillets.
- catfishI ordered the catfish, eggs, grits, and potatoes. The fish was pretty good, a little too crispy for my liking, but still good. I had no complaints about the grits or eggs.
- chicken and wafflesMy wife had chicken and waffles which she really enjoyed
- shrimp and gritstheir shrimp and grits with a side of potatoes, and the salmon croquettes both dishes were delicious!
- FoodFood was delicious 10/10
- French toastWe were too hungry to take a picture! On the second visit, we indulged in the French toast and the 24k pancake, which were SO GOOD! I will definitely return if I ever visit Cleveland again.
- brunchI had a wonderful brunch with lamb chops.
- gritsMy friends ordered crab cakes, salmon cakes, and a spinach omelet. The Mississippi Catfish was seasoned to perfection, and the grits were creamy and buttery. They even make an amazing homemade house jam!
- lamb chopsFood was great, I ordered the lamb chops
- potatoesscrambled eggs and potatoes. but otherwise well seasoned and tasty
Frequently criticized
- foodMy experience at this restaurant was mixed. While the atmosphere was great and our waitress was very nice, the food came out cold. We were scared to send it back and ended up taking it home in boxes.
- lamb chopsMy friend said the lamb chops were 'meh'.
- menumenu was also not curated well as there are no mentions of drinks anywhere
- pancakesThe pancakes and French toast are both a la carte at $18 a piece.
- chicken and wafflesthe “chicken and waffles” turned out to be bone-in chicken
- coffeeTheir density was comparable to an underrated cake, and there wasn't enough syrup to mask their lack of sweetness. Some family members received cold coffee, and my mother received her coffee only as she was paying the check. On a positive note, one family member enjoyed his meal of salmon croquettes and potatoes.
- gritsI ordered the shrimp and grits, which were decent, and I enjoyed the Cajun sauce. However, the grits were plain, and the shrimp was not blackened as advertised. My friend's salmon croquettes weren't crispy, and her grits were supposed to be creamy but were plain.
- Aged NY strip steaksuper thin piece of steak that more resembles sirloin
- BLACKENED Shrimp w/ gritsshrimps were NOT Blackened. And no flavor!
- BLThad a very bland BLT
If you're looking for a spot with generally delicious and well-regarded food, especially for brunch, this place is definitely worth trying. Just be aware that a few diners have experienced inconsistencies with food temperature or seasoning, so manage your expectations accordingly.
Service (6.6 out of 10)
mentioned by 87% of the guests
Let's talk service! Many guests had a positive experience, with 157 positive remarks out of 259 total. Diners frequently praised the attentive and friendly staff, often highlighting specific servers for providing great service.
The overall score for service is an average 6.6, with customer satisfaction at a mixed 60.6%. However, not everyone left happy. There were 97 negative comments, with common complaints revolving around excessive wait times for food and drinks, slow service, and some instances of rude behavior from staff.
Some felt the service was unattentive, leading to frustration.
Service
259
Reviews
60%
Satisfaction
97
negative
5
neutral
157
positive
Rating distribution
What people like
- Attentive, friendly staff
- Great server interactions
- Knowledgeable recommendations
What people don't like
- Excessive wait times
- Inattentive service
- Occasional rude staff
Often praised
- serviceMy experience at the restaurant was fantastic, largely due to the exceptional service provided by Sam. She handled more than 5 tables with the biggest smile and best hospitality. We will definitely be back next time we're in town because of her service.
- serverMy experience at this restaurant was hands down some of the best breakfast food I've had! Our server was great, the food was amazing, and the presentation was 10/10! I highly recommend this place!
- waitressThe food was awesome (10 out of 10), and the music was everything! Our waitress was great and went out of her way to find the radio station that was playing for me. I highly recommend if you are a Cleveland native or just visiting the area and desire a great place to eat.
- SamSam was amazing and very attentive and knowledgeable
- ServiceService was friendly and quick
- staffthe staff/environment were top tier
- CarlyCarly was so attentive and amazing!
- JessicaJessica, who provided excellent, patient and kind service!
- TashaTasha she's friendly, warm, delightful, professional
- LaceyLacey was our bartender she was cordial and a sweetheart
Frequently criticized
- serviceHorrible service as far as the waitress and staff
- waitressThe food was good, but the waitress was terrible. She didn't even know her name and didn't ask if our food was okay. She was also always tossing something 🙄.
- wait timetold there is a wait and that it’s was going to take 30min or so for your food
- waiting timeWe waited 20 minutes just to get our drinks, and then another 30 minutes for our food
- customer serviceMy experience at this restaurant was disappointing due to the shockingly rude behavior from a staff member named Lydia. We came in expecting a decent experience, but Lydia seemed more interested in kicking us out than offering any form of customer service. She constantly came over to push us out the door because she had people waiting, and even stood over us to get us to leave.
- hostessMy experience at this restaurant was very disappointing. The hostess was unprofessional, and the server was rude and indifferent. The food was mid, and the overall experience felt unnecessarily expensive.
- serverMy experience at this restaurant was very disappointing. The hostess was unprofessional, and the server was rude and indifferent. The food was mid, and the overall experience felt unnecessarily expensive.
- foodThe food was served cold, which was disappointing. While the server was nice, the food was slow to arrive. However, the cool vibe of the place was enjoyable, and the service seemed better at the bar.
- managermanager asked us to wait by door with nobody waiting there
- staffIf you don’t have the staff to serve patrons
While many individual servers truly shine, be prepared for a potentially inconsistent service experience, especially during busy periods. If youre patient and value friendly interactions, you might be delighted, but if youre sensitive to long waits, you might want to manage your expectations.
Ambience (7.7 out of 10)
mentioned by 44% of the guests
When it comes to the overall feel, this spot generally hits the mark! With a solid score of 7.7 and customer satisfaction at a good 75.5%, it's clear many appreciate the atmosphere. Based on 77 positive opinions, guests frequently rave about the great music, positive vibes, and impressive cleanliness and decor, making for a truly enjoyable experience.
However, not everyone is completely charmed. Out of 24 negative opinions, some folks have pointed out challenges with the parking situation, overly loud music, and issues with seating arrangements or even a broken wall. These aspects occasionally detract from an otherwise pleasant environment.
Ambience
102
Reviews
75%
Satisfaction
24
negative
1
neutral
77
positive
Rating distribution
What people like
- Great music selection
- Positive, chill vibes
- Clean, nice decor
What people don't like
- Difficult parking
- Loud music
- Seating problems
Often praised
- atmosphereEverything was prepared to perfection, and the staff and environment were top tier. If you're looking for a place with a great atmosphere paired with even better food, this is it.
- musicI had the 55, and the food was cooked perfectly. Carly provided great service, and the music had us all singing along. This is a wonderful place to have brunch.
- vibehas a relaxing, positive vibe.
- AtmosphereAtmosphere 100/10!
- environmentThe environment is chill and has a relaxing, positive vibe.
- experiencethe whole experience was amazing
- VibesVibes 100/10!
- decordecor and the attempted atmosphere is great
- music vibesEven the music vibes were appropriate for our taste
- vibesinstantly fell in love with the vibes of the place
Frequently criticized
- atmosphereThe food was good, but the ambiance just wasn’t my vibe. It felt like something was missing atmosphere-wise, but overall still a decent spot for a meal. Like this review if it was helpful.
- musicMy experience at this restaurant for Mother's Day brunch was not good. There were not enough tables, and the music was very loud. I cannot rate the food because I did not get to eat.
- ambiancethe ambiance just wasn’t my vibe
- tablesMy experience at this restaurant for Mother's Day brunch was not good. There were not enough tables, and the music was very loud. I cannot rate the food because I did not get to eat.
- Parking space. Recommended dishes: Shrimp and Grits Parking options: Paid parking lot Price per person: $20–30 Atmosphere: 5 Service: 5 Parking space: Somewhat difficult to find parking Meal type: Brunch Food: 5
- broken wallbroken wall I was placed next to
- dirt and crumbsMy family and I visited this restaurant, and while the decor and attempted atmosphere were great, the overall experience was lacking. Upon entering, the place was relatively clean, though there was some dirt and crumbs by the floor and a broken wall near our seating area. We were dismayed when the staff refused to allow my family to sit together, forcing us to sit apart.
- hair in waterthere was hair in my water
- lightslights are quite bright and not very easy on the eyes
- parkingWe visited Double Nickel on a snowy Sunday morning. Although it was a bit difficult to find parking, we were seated pretty fast. Carly was our waitress and she was quite attentive.
If you're seeking a place with a lively atmosphere, good music, and a generally clean environment, this spot is definitely worth checking out. Just be prepared for potential parking challenges and possibly a louder-than-average soundtrack, especially if you prefer a quieter setting.
Value (3.4 out of 10)
mentioned by 13% of the guests
When it comes to value, a few guests found some bright spots, noting that you cannot beat the price for the location and felt it was worth the money and worth the time. While the overall score for value sits at a rather low 3.4 and customer satisfaction is only 17.9%, these 5 positive comments out of 28 total suggest that for some, the cost might align with their expectations, especially regarding the location. However, the majority of the 21 negative comments highlight significant concerns.
Many felt the restaurant was unnecessarily expensive and overpriced, with frequent mentions of automatic gratuity and credit card surcharge. Guests were particularly frustrated by shady billing practices and the feeling of being auto-gratuitied even for small parties, making the overall value proposition quite challenging.
Value
28
Reviews
17%
Satisfaction
21
negative
2
neutral
5
positive
Rating distribution
What people like
- Great location value
- Worth the time
What people don't like
- Automatic gratuity
- Overpriced food
- Hidden fees
Often praised
- Price per personPrice per person:$10–20
- costYou cannot beat the price for the location!
- moneyThe service was great, and the employees were amazing. It's definitely worth the money and worth the time. This place will not disappoint.
- priceYou cannot beat the price for the location!
- timeThe service was great, and the employees were amazing. It's definitely worth the money and worth the time. This place will not disappoint.
Frequently criticized
- gratuityThis was not a good experience. I spent over $120, and gratuity was automatically added for two people. When the food arrived, the fish was hot but the eggs and the potatoes were cold.
- $18 for a slice of French toast$18 for a slice of french toast is outrageous
- 18 percent gratuityBe aware that all checks have 18 percent gratuity.
- 18% gratuity18% gratuity added automatically for any number of people too. RIDICULOUS.
- Auto gratuityFor $25, I received a super thin piece of steak that resembled sirloin more than an aged NY strip steak. The service was mediocre, and I was surprised by an 18% auto gratuity and a credit card surcharge. While the space itself is cool, I wouldn't bother returning due to the overpriced and generally bad food and service.
- Credit card surchargeFor $25, I received a super thin piece of steak that resembled sirloin more than an aged NY strip steak. The service was mediocre, and I was surprised by an 18% auto gratuity and a credit card surcharge. While the space itself is cool, I wouldn't bother returning due to the overpriced and generally bad food and service.
- GratuityGratuity is automatically added at 18% regardless of party size.
- OverpricedOverpriced and just bad
- auto-gratuitiedauto-gratuitied 18% for a party of TWO
- automatic gratuityautomatic gratuity already on the bill
If youre considering this spot, be prepared for potential extra costs beyond the menu prices. While some find the locations value unbeatable, the frequent complaints about automatic gratuity and high prices mean it might disappoint if you're looking for a budget-friendly experience.
How are the prices at Double Nickel?
You’re looking at roughly 35 per person – reported by 122 diners. That puts it in the $31–$40 category. For a Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
While the average hovers around 35, a good chunk of diners actually spend a bit less, often in the $21–$30 range. But dont be surprised to see some folks splurging more, as theres a decent spread into higher price points too!
Here’s a quick look at what guests spend per person, based on the latest 122 reviews.
Comparing this restaurant’s value for money against similar spots in Cleveland.
Overall, we think the pricing feels pretty fair for a Restaurant in Cleveland. It offers a good balance, catering to both those looking for a solid mid-range meal and those who might want to indulge a bit more.
Customer Reviews: what people think about Double Nickel
Price per Person
- $21–$30
Visit Type
- Dine-in
Wait Time
- Moderate (16–30 min.)
2
Terrible First Experience
My first time at this restaurant was a terrible experience. The customer service was awful, and the food was served cold. Overall, it was a bad experience.
- customer service1
- food2
Price per Person
- $31–$40
Service Intent
- Special Occasion
Group Type
- Family
Group Size
- Large Group
Visit Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
10
Amazing Birthday ParTea at Double Nickles!
I celebrated my granddaughter's 5th Birthday ParTea at Double Nickles, and the atmosphere, service, and food exceeded my expectations! Our attendant, Tasha, was AMAZING! Thank you, Lydia, for ensuring we had an EPIC experience!
- atmosphere10
- service10
- food10
Service Intent
- Quick Meal
Group Type
- Friends
Group Size
- Small Group
Visit Type
- Dine-in
Meal Type
- Breakfast
Wait Time
- Long (31+ min.)
Noise Level
- Moderate
1
Horrible Experience, Never Received Food or Drinks
My experience at this restaurant was horrible. We sat down and ordered drinks and our food right away. Unfortunately, we waited for 40 minutes with no drinks.
The server walked by several times, and when one of my group went to check at the bar, the bartender and staff were just standing around. Because of this lack of service, we got up and left. We cannot rate the food or drinks because we never received them.
As of this posting, the drinks still have not arrived.
- drinks1
- food1
- service1
Price per Person
- $41–$50
Service Intent
- Food Exploration
Visit Type
- Dine-in
Noise Level
- Moderate
10
Absolutely Delicious Brunch Experience!
My experience at Double Nickel Brunch & Event Space today was absolutely DELICIOUS! I rated the Food 100/10, the Service 100/10, the Atmosphere 100/10, and the Vibes 100/10. It was fantastic when I didn't have to add NOTHING to my grits 🙌🏾😮💨.
I will for sure be back!
- Food10
- Service10
- Atmosphere10
Price per Person
- $11–$20
Service Intent
- Food Exploration
Visit Type
- Dine-in
Noise Level
- Loud
10
Absolutely the Best Food Ever!
My experience at this restaurant was exceptional. The food was honestly the best I have ever had, with amazing presentations. The service was great, and the employees were amazing.
It's definitely worth the money and worth the time. This place will not disappoint.
- food10
- service9
- employees9
What Double Nickel offers
Planning
- Accepts reservations
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Tourists
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Popular for
- Solo dining
- Lunch
- Breakfast
Amenities
- Restroom
- Bar onsite
Offerings
- Hard liquor
- Wine
- Coffee
- Beer
- Cocktails
- Alcohol
Dining options
- Catering
- Breakfast
- Brunch
- Dessert
- Table service
- Lunch
Service Options
- Dine-in
- Takeout
- Delivery
Atmosphere
- Cozy
- Casual
- Trendy
FAQs
What dining options and services can you expect at Double Nickel Brunch & Event space?
Double Nickel Brunch & Event space offers a range of dining options including breakfast, brunch, lunch, and dessert, with table service. You can also arrange catering. For your convenience, they provide dine-in, takeout, and delivery services, and you can make reservations for your visit.
What kind of atmosphere and amenities does Double Nickel Brunch & Event space offer?
You’ll experience a cozy, casual, and trendy atmosphere at Double Nickel Brunch & Event space. The venue is fully accessible, with a wheelchair accessible entrance, seating, and restroom. You can also enjoy a bar onsite, serving hard liquor, wine, beer, and cocktails, in addition to their great coffee.
What is the overall dining experience like at Double Nickel?
Double Nickel holds a Restaurant Score of 7.2, indicating a generally good experience. Guests particularly enjoy the Food (7.8) and Ambience (7.7), though Service (6.6) is average and Value (3.4) is a common concern.
What do customers enjoy most about Double Nickel?
Many customers praise Double Nickel for its delicious food, with dishes like shrimp and grits or French toast often highlighted. The inviting atmosphere and positive vibe also receive frequent positive mentions.
Are there any common concerns or drawbacks at Double Nickel?
Yes, some diners express concerns about the value, specifically the automatic gratuity and perceived high prices. Occasional wait times and inconsistent service have also been noted by guests.