Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
oChef » Domino’s Pizza – Orlando
Domino's Pizza - Orlando
Photo from Domino’s Pizza
Domino's Pizza at a glance
Orlando Pineloch
- 🍕 Pizzeria
$$
Price per Person $11–$20
mentioned by 18 of the guests
#147 out of 163 places to eat in Orlando
#11 Pizzeria out of 14 in Orlando
Average
4.2 out of 10
Food
Service
Ambience
Value
279
Reviews
33%
Satisfaction
Often praised
- Fresh pizza
- Cleanliness
- Good value
Frequently criticized
- Poor service
- Long waits
- Delivery issues
The restaurant Domino’s Pizza in Orlando’s Pineloch neighborhood offers you a classic pizzeria experience. You can easily grab a delicious meal with convenient service options like no-contact delivery, takeout, and traditional delivery.
Finding a spot is never an issue, as you’ll find both free street parking and a dedicated free parking lot. Plus, the location is fully wheelchair accessible, ensuring a comfortable visit for everyone.
Overview: Introducting Domino's Pizza
Domino’s Pizza offers a mixed experience, with many appreciating the clean facility and the convenience of their ordering app. While some customers consistently receive great service and enjoy their food, others encounter significant issues.
However, experiences can vary widely, with reports of excessive wait time and even food having an unusual chemical smell. It seems consistency in operations is a key challenge for this establishment.
Average
4.2
out of 10
279
Reviews
33%
Satisfaction
178
negative
9
neutral
92
positive
The overall experience at Domino’s Pizza registers an average Restaurant Score of 4.2, yet Customer Satisfaction stands at a poor 33%. This notable divergence suggests that while some aspects are acceptable, a significant portion of customers leave feeling disappointed.
This assessment is drawn from 279 customer observations, with 92 positive remarks contrasting sharply with 178 negative ones. Delving into specifics, Food (5.6) and Ambience (5.7) both hover around average, with many enjoying hot, fresh pizzas and clean surroundings.
However, Value (4.1) is also just average, often marred by issues with unhonored deals. The most significant concern lies with Service (3.3), which falls into the poor category, frequently cited for rude staff, long waits, and delivery problems.
What people like
- Fresh, hot pizza
- Clean facility
- Accessible prices
What people don't like
- Inconsistent service
- Long wait times
- Unreliable delivery
If you’re seeking a quick, convenient meal and prioritize a clean environment, Domino’s Pizza might fit the bill, especially if you catch a good deal. However, be prepared for potential inconsistencies in both service and delivery, which can significantly impact your experience.
With a Recommendation Score of 4, it suggests that while it’s not a standout choice, it could be an acceptable option under specific circumstances. Manage your expectations, particularly regarding service, and you might find it suitable for a casual pizza night.
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Verdict: Our expert take on Domino's Pizza
Food (5.6 out of 10)
mentioned by 68% of the guests
When it comes to the food, opinions are quite divided, with 42 positive remarks against 41 negative ones out of 87 total customer observations. While the overall score sits at an average 5.6, customer satisfaction is a mixed 48.3%. Many customers rave about the hot & fresh pizza, praising the quality dough and plentiful toppings.
The wings and cheese bread also frequently earn high marks for their deliciousness and perfection. However, it's not always a perfect slice. A significant number of diners reported issues with cold or burnt pizza and cheesy bread, along with frustrating incorrect orders, such as unwanted mushrooms.
Missing dipping sauces and food that was either overcooked or undercooked also popped up as recurring complaints, indicating some inconsistency in execution.
Food
87
Reviews
48%
Satisfaction
41
negative
4
neutral
42
positive
Rating distribution
What people like
- Fresh, hot pizza
- Quality dough/toppings
- Tasty wings/bread
What people don't like
- Cold, burnt food
- Incorrect orders
- Missing items
Often praised
- pizzaMy experience at DOMINO'S PIZZA 🍕🍕🍕🚗 was great, especially since it's the first thing in great pizza after they stopped selling slices. I would have given them five STARS ✨ if they would stop forgetting to send me the sauces, especially when I pay extra for it.
- foodMy experience at the restaurant was surprisingly positive, especially considering they were short-handed. The food was made fast and pickup was easy. Despite being short-staffed, they were blazing fast.
- pizzasThe pizzas have come out perfectly hot and fresh
- toppingstoppings were always spot-on
- MeatzaThat is why I go back. Of course everyone knows the pizza is delicious-I typically order a Meatza with 2 cheeses breads. We keep going back.
- Millenia storethat is 100% better
- bubblesThe dough was incredibly fresh, and the sauce was spread perfectly. I appreciated that there was no cheese on the crust and no bubbles. The toppings were fresh and plentiful, and the amount of cheese was just right.
- cheeseright amount of cheese
- cheese breadThe pizza, wings, and cheese bread were top notch
- cheese on crustno cheese on crust
Frequently criticized
- pizzaMy experience at this restaurant was quite disappointing. I felt like I was expected to cut my own pizza, which is not what I expect when dining out. If I wanted to do that, I would have just baked a frozen pizza from my freezer.
- foodI didn’t want a refund, but I just wanted better food. My food smelled weird, like a chemical smell, it wasn’t warm but cold. I’m not sure if someone was touching cleaning supplies, then touching the pizza.
- Parmesan bitesmy Parmesan bites are cold
- PizzaPizza lukewarm.
- another pizzaable to get another pizza
- cheeseI ordered pizza, and it was the worst pizza in my life. It had practically no cheese and was super overcooked. I will be driving to the Millenia store next time, which is 100% better.
- cheesy breadcheesy bread was burnt
- chickenjust 4 pieces of chicken
- dipping sauceOrdered dipping sauce, charged for it, never got it.
- dipping saucesmissing the 3 dipping sauces
The food here offers a bit of a gamble; you might get a perfectly hot and delicious pizza, or you could end up with something cold or incorrect. If you're feeling lucky and craving classic pizza, it might be worth a try, but be prepared for potential inconsistencies.
Service (3.3 out of 10)
mentioned by 88% of the guests
Based on 163 comments, the service here presents a challenging picture. While a smaller group of 39 customers did appreciate the friendly team and attentive staff, noting fast service speed and helpful customer service from individuals, these positive experiences are unfortunately overshadowed by more frequent issues. The overall service score stands at a poor 3.3, with customer satisfaction also quite low at 23.9%.
A substantial 121 comments pointed to significant problems, including rude behavior, excessive waiting times, unprofessional management, and incorrect orders, suggesting a need for considerable improvement in consistency.
Service
163
Reviews
23%
Satisfaction
121
negative
3
neutral
39
positive
Rating distribution
What people like
- Friendly, attentive staff
- Fast delivery/pickup
- Helpful customer service
What people don't like
- Rude, dismissive staff
- Excessive wait times
- Incorrect orders
Often praised
- serviceMy experience has been consistently positive. I've always received great service and decent delivery times. It's our go-to for a nice pan pizza.
- deliveryless than 45 minutes for me to order it, have it delivered
- employeesHer kindness and patience were outstanding, making me want to order even though I hadn't eaten at Domino's in 10 years. There should be more employees like her; she was the best! I will be a new customer from now on.
- managerhandled with the manager on staff who gave me the price
- staffVery nice staff
- Dominoes APPThe Dominoes APP is great and easy to use.
- GM NajeeShout out to Najee as the best GM and pizza crafter
- Orianadrivers are rude except for Oriana
- appDomino's has been a lifesaver during our CoVid experience. The app makes it very simple to either customize an order or reorder favorites. The representatives from the store at Orange Avenue have been polite and professional.
- cashierThe cashier kahdijah was so helpful
Frequently criticized
- managerthe person who he claim to be the manager over to the counter and said “did she pay for her stuff “ and the manager proceeded responded no and the manager put all of the stuff the garbage without my permission
- waiting timeI sat for an additional 15 mins only to find out they didn’t even start on my pizza
- customer serviceI have never been treated so badly by any camp any in my Life
- staffMy experience at this restaurant was horrible due to the rude staff and an excessive wait time. I waited over an hour for a pizza that was advertised online as already ready.
- deliveryMy experience was extremely disappointing. I ordered online and the pizza was never delivered. I called the location multiple times, but no one answered, only an automated message.
- servicebeyond disgusted with the service I received
- delivery driverI’ve ordered multiple times before with no issues. Today, the delivery driver apparently couldn’t find my house, and I didn't see my phone. I called the store just to check what was going on, and the manager was very rude and hung up.
- closing timeshouldnt have 12PM closing time and then stop taking orders
- managementThe management dont care.
- orderJeremey rudely and mockingly told me that he was not taking orders
If youre considering this spot, be prepared for a gamble on the service. While some encounters are genuinely positive, the high number of complaints about rudeness and long waits means you might be disappointed. Its a place where service consistency is a major concern.
Ambience (5.7 out of 10)
mentioned by 18% of the guests
The vibe here definitely has its fans, with many raving about a wonderful atmosphere and a clean facility that makes it their favorite place. Some even left with a full heart, praising the location and shop for being very clean. With 7 positive remarks, it seems the overall feel is quite welcoming, even if the overall score sits at an average 5.7.
However, it's not all sunshine and roses. There are 6 negative comments pointing out issues like bumping music that feels like a club, lights off, and even a toxic atmosphere for some. Concerns about doors not being open also popped up, contributing to a mixed 50% customer satisfaction.
Ambience
14
Reviews
50%
Satisfaction
6
negative
1
neutral
7
positive
Rating distribution
What people like
- Clean facility
- Wonderful atmosphere
- Favorite place
What people don't like
- Toxic atmosphere
- Loud music
- Lights off
Often praised
- atmospherecontributing to a wonderful atmosphere
- facilityClean facility
- favorite placethis definitely is our favorite place
- full heartThank you. I left with a full stomach and a full heart.
- locationThe location was very clean!!!
- placeBest place ever
- shopVery clean shop
Frequently criticized
- doorsthey don’t open doors
- lightsall the lights are off
- locationhard pass for this location
- musicbumping their music like they’re at the club
- toxic atmospherecreates a toxic atmosphere
- uniformU iform dirty and wrinkle
So, should you check it out? If you're looking for a clean spot with a potentially great vibe, it might be worth a visit. Just be prepared for the possibility of loud music or dim lighting, which could create a less-than-ideal atmosphere for some.
Value (4.1 out of 10)
mentioned by 17% of the guests
When it comes to value, some folks are really happy, noting the price and convenience and finding the price per person quite reasonable. Many appreciate the accessible price compared to other spots, with some even raving about GREAT prices and deals. This positive sentiment, though from only 4 opinions, suggests that when things align, customers feel theyre getting a good deal.
However, the overall picture is a bit mixed, with a score of 4.1 (average) and customer satisfaction at a poor 26.7%. A significant 10 opinions point to issues like food prices getting crazy, unexpected price increase for simple changes, and frustration with 50% off deal not being honored or coupon' problems. It seems the value proposition can be quite inconsistent.
Value
15
Reviews
26%
Satisfaction
10
negative
1
neutral
4
positive
Rating distribution
What people like
- Reasonable price
- Great deals
What people don't like
- Unexpected price hikes
- Coupon issues
- Unfair charges
Often praised
- pricemore accessible price than in other places
- price and convenienceWe keep going back. Try it it is worth the price and convenience.
- price per personThe price per person was also reasonable
- prices and dealsGREAT prices and deals!!
Frequently criticized
- 50% off dealDidn't even worship their 50% off deal as promoted.
- carry out couponuse the $7.99 one item large carry out coupon but choose a different sauce they charge $4 more
- couponuse a coupon which should have been a Brooklyn pizza
- creditBut I explained to him what happened. He said that he can only give me $10 in credit for a $36 dollar order. My order wasn’t made properly, but he wouldn’t give me a replacement pizza and wings?
- food pricesWhen food prices got crazy
- marinara saucecharging for marinara sauce which is crazy
- paying and waitingI called the location multiple times, but no one answered, only an automated message. I was extremely disappointed, especially after paying and waiting.
- price increase50% increase in price just to change the sauce
- salesTheir loss in sales
- take your moneyThen take your money.
So, is it worth your hard-earned cash? While some find the prices quite fair and even great, a significant number of customers have faced frustrating issues with unexpected charges, price hikes, and deals not being honored. Its a bit of a gamble on whether youll snag a good deal or end up feeling shortchanged.
How are the prices at Domino's Pizza?
You’re looking at roughly 20 per person – reported by 18 diners. That puts it in the $11–$20 category. For a Pizzeria, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Most diners spend in the $11–$20 range, showing a clear sweet spot. However, there are a few options for those looking for something a bit cheaper or a bit more premium.
Here’s a quick look at what guests spend per person, based on the latest 18 reviews.
How this Pizzeria’s value stacks up against similar spots in Orlando.
Overall, we think the pricing here feels pretty fair for a Pizzeria in Orlando. Its a solid mid-range choice that wont break the bank.
Customer Reviews: what people think about Domino's Pizza
Visit Type
- Casual Outing
Group Type
- Family
Group Size
- Small Group
Service Type
- Dine-in
10
Roger is the best pizza maker!
My experience at this restaurant was absolutely fantastic! Roger is truly the best, and my kids even say he's the best pizza maker there is. It's the best place ever!
- pizza maker10
- place10
Visit Type
- Delivery
Service Type
- Delivery
1
Clowns and Rude Drivers
My experience was extremely negative. The management doesn't care, and the drivers are rude, with the exception of Oriana. I deleted the app and threw away my points, vowing to never use this service again.
- Oriana8
- management1
- drivers1
Visit Type
- Delivery
Service Type
- Takeout
1
Terrible Experience, Never Again
I came into the store to pick up my order and overheard staff speaking in what I believed to be Spanish, as I heard the pizza maker say “trankilo. ” The person outside smoking a cigarette directly in front of the store gave me mean looks and claimed they didn't speak Spanish. I mentioned hearing Spanish, and they responded with threatening, angry looks.
I returned the same mean looks. The person who identified as the manager then came to the counter and asked if I had paid. Upon being told no, the manager threw all my items in the garbage without my permission or asking if I wanted to pay.
I have been a Domino's customer for two decades across the Dominican Republic and the United States, and I have never experienced such poor treatment from any company in my life. I wish to file a complaint.
- staff speaking1
- mean looks1
- threatening looks1
Visit Type
- Regular Visit
Group Type
- Family
Group Size
- Small Group
Service Type
- Delivery
Meal Type
- Dinner
9
Consistent Great Domino's Experience
I have always had a great experience at this Domino's. My family likes it so much that we order almost weekly. The manager of the store is so kind.
My boys love the pizza over other competitors.
- experience9
- manager9
- pizza9
Visit Type
- Delivery
Group Type
- Couple
Group Size
- Couple
Service Type
- Delivery
Wait Time
- Long (31+ min.)
2
Frustrating Phone and Delivery Experience
My experience was incredibly frustrating due to poor communication and delivery issues. I tried to call the restaurant, but no one answered the phone. After waiting for over 30 minutes, I was told my order was delivered, but it wasn't.
I decided to drive to the store to get the food myself, but halfway there, my husband informed me it had just been delivered. This whole situation was ridiculous, and it could have been avoided if someone had simply answered the phone.
- phone1
- waiting time2
- order delivery1
What Domino's Pizza offers
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Service Options
- Onsite services
- No-contact delivery
- Takeout
- Delivery
Parking
- Free street parking
- Free parking lot
FAQs
What service options are available at Domino's Pizza in Orlando?
At Domino’s Pizza, you have several convenient ways to enjoy your meal. You can opt for onsite services, no-contact delivery for added safety, or traditional delivery right to your door. Takeout is also available if you prefer to pick up your order yourself.
Does Domino's Pizza in Pineloch offer accessible parking and entrance?
Yes, Domino’s Pizza in Orlando’s Pineloch neighborhood ensures easy access for all. You’ll find both free street parking and a free parking lot available. The location also features a wheelchair accessible entrance and a dedicated wheelchair accessible parking lot, making your visit comfortable and convenient.
What is the overall customer sentiment regarding Domino's Pizza?
Customer satisfaction is currently at 33%, indicating a generally poor sentiment. While the overall Restaurant Score is 4.2, many customers report significant disappointments, particularly with service.
What are the main strengths and weaknesses of Domino's Pizza?
Customers often praise the Food (5.6) for being hot and fresh, and appreciate the Ambience (5.7) for its cleanliness. However, Service (3.3) is a major weakness, frequently criticized for rudeness, long waits, and delivery issues, alongside Value (4.1) concerns regarding deals.
Can I expect good service and timely delivery from Domino's Pizza?
Service at Domino’s Pizza is a notable concern, with a score of 3.3. Many customers have reported rude staff, excessive waiting times, and issues with delivery, including orders not being delivered at all.