Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Chipotle – San Francisco
Chipotle - San Francisco
Photo from Chipotle
Chipotle at a glance
San Francisco Mission District
- 🌮 Mexican Restaurant
$$
Price per Person $11–$20
mentioned by 89 of the guests
#2398 out of 2403 places to eat in San Francisco
#133 Mexican Restaurant out of 134 in San Francisco
Poor
3 out of 10
Food
Service
Ambience
Value
517
Reviews
17.8%
Satisfaction
Often praised
- Flavorful food
- Friendly staff
- Good location
Frequently criticized
- Poor cleanliness
- Inconsistent service
- Small portions
The restaurant, a popular Mexican eatery in San Francisco’s vibrant Mission District, offers you a fantastic spot for a quick and healthy meal. At Chipotle, you’ll discover a menu packed with fresh ingredients, allowing you to customize your perfect burrito, bowl, or tacos.
Whether you’re grabbing lunch on the go or settling in for a casual dinner, you’ll appreciate the focus on organic dishes and vegetarian options. It’s an ideal choice when you’re looking for quality food that fits your busy schedule.
Overview: Introducting Chipotle
Chipotle often delivers on its culinary promise, with many appreciating the flavorful dishes and vibrant ingredients, particularly the Carne Asada Bowl. While the food generally receives positive remarks, some customers have noted inconsistencies in portion size, which can be a point of contention.
The service experience can be quite varied; some patrons commend the friendly staff and overall efficiency. However, others have reported instances of rude staff and significant concerns regarding the cleanliness and general atmosphere of the dining areas.
Poor
3
out of 10
517
Reviews
17.8%
Satisfaction
396
negative
29
neutral
92
positive
Overall, Chipotle receives a 3 out of 10, placing it in the poor category, and customer satisfaction stands at a low 17.8%. This indicates a significant gap between expectations and reality for many diners.
With 517 customer comments, the feedback shows a clear imbalance, with 396 negative remarks far outweighing the 92 positive ones. Delving into specifics, the Food (3.7) is the strongest aspect, though still below average.
Value (3.3) also falls short, suggesting that customers don’t feel they’re getting enough for their money. The Service (2.7) and Ambience (2.4) are areas needing substantial improvement, reflecting many concerns about staff interactions and the dining environment.
What people like
- Flavorful food options
- Some staff friendly
- Convenient location
What people don't like
- Poor cleanliness
- Inconsistent service
- Small portion sizes
With a recommendation score of 3.4, Chipotle presents a challenging proposition. While the food itself often satisfies, the overall experience is frequently hampered by significant issues in service and the dining environment.
It’s a place where your culinary expectations might be met, but other aspects could disappoint. If you prioritize quick, flavorful food and are willing to overlook potential inconsistencies in service and cleanliness, it might be worth a visit.
However, if a complete and comfortable dining experience is important to you, you might want to consider other options.
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Verdict: Our expert take on Chipotle
Food (3.7 out of 10)
mentioned by 82% of the guests
When it comes to the food here, it's a bit of a mixed bag, leaning towards disappointment, despite some bright spots. While a few customers enjoyed the excellent food, huge portion, and tasty food, especially with items like the veggie burrito bowl and Carne Asada Bowl, the overall sentiment is quite low. Out of 193 customer opinions, 47 were positive, highlighting these good experiences.
However, the majority of feedback, with 130 negative opinions, points to significant issues. The overall score for food stands at a poor 3.7, and customer satisfaction is also quite low at 24.4%. Common complaints revolve around small portions, food quality, wrong food, and bad taste, suggesting a need for more consistency and attention to detail in the kitchen.
Food
193
Reviews
24%
Satisfaction
130
negative
16
neutral
47
positive
Rating distribution
What people like
- Excellent food
- Generous portions
- Tasty meal
What people don't like
- Small portions
- Poor food quality
- Wrong food served
Often praised
- foodMy experience at this restaurant was a mix of excellent food and service, but severely marred by the cleanliness of the location. The workers are very nice and respectful, and the food is good; they genuinely seem to care about their jobs. However, the location is super dirty and unsanitary.
- burrito bowlburrito bowl was still good though
- Black BeansThe Black Beans and Fresh Tomato Salsa complemented the chicken well.
- Carne Asada BowlWe had the Carne Asada Bowl with brown rice, and the combination of Fresh Tomato Salsa, Roasted Chili-Corn Salsa, Tomatillo-Green Chili Salsa, and Tomatillo-Red Chili Salsa added a burst of flavors.
- CheeseThe Fajita Veggies, Cheese, Romaine Lettuce, and Sour Cream were excellent choices
- Chicken BowlThe Chicken Bowl with white rice was equally delicious.
- Chipotle taste앞으로 제가 기억하는 치폴레 맛은 이곳이 기준입니다
- Fajita VeggiesThe Fajita Veggies, Cheese, Romaine Lettuce, and Sour Cream were excellent choices
- Fresh Tomato SalsaFresh Tomato Salsa, Roasted Chili-Corn Salsa, Tomatillo-Green Chili Salsa, and Tomatillo-Red Chili Salsa added a burst of flavors.
- Mexican flavorsMy experience at the restaurant was centered around the food, which was as expected: pure Mexican flavors and very tasty. The atmosphere, however, is a bit difficult to describe.
Frequently criticized
- portion sizeportion size was definitely less than other branches
- foodWho does that? It was a very disappointing experience regarding the food.
- portionsMy experience at this Chipotle was disappointing. The portions were unusually small, which was surprising for Chipotle. The guacamole was brown, and the staff were rude.
- ingredientsThis has to be one of the worst Chipotle locations. On multiple occasions, they have simply been out of several different ingredients. This isn't a temporary shortage for a few minutes, but a complete absence of items during peak dinner time.
- portion sizesMy experience at this restaurant was marked by the ridiculous portion sizes. They are so strict that they literally return scoops if it seems they've given even a few extra kernels of corn.
- ricerice was slightly undercooked
- ChipotleWorst Chipotle I have been to
- beansout of, beans, cheese, pico, and corn salsa
- burritoadded random stuff to my burrito and “folded” it into a ball
- cilantroI really love Chipotle, but I don't know why this location didn't taste like others. The rice was undercooked, I couldn't taste the cilantro I like, and even though I added spicy sauce, it wasn't spicy at all. The staff also seemed very intimidating.
If youre considering dining here, be aware that while some find the food satisfying, many others report issues with portion sizes and quality. You might get a great meal, but theres a significant chance of disappointment, so manage your expectations.
Service (2.7 out of 10)
mentioned by 78% of the guests
While the overall picture for service isnt great, its worth noting that a few customers (26, to be exact!) did experience some positives. They praised the efficiency and friendly staff, with some even highlighting a good server and quick waiting time. It seems that when things go right, the team can be quite fast and sweet.
However, the overwhelming sentiment, reflected in 150 negative comments, paints a different picture. With a score of just 2.7 and customer satisfaction at a poor 14.1%, service here is clearly a major concern. Many reported rude service, slow service, and issues with staff attitude and incompetence, often pointing to an understaffed environment.
Service
184
Reviews
14%
Satisfaction
150
negative
8
neutral
26
positive
Rating distribution
What people like
- Efficient service
- Friendly staff
- Quick ordering
What people don't like
- Rude staff
- Slow service
- Understaffed store
Often praised
- serviceDania was extremely nice and helpful! Shoutout to her for the grace customer service!
- employeesI have never had a problem with my order when she has handled it. The rest of the employees are friendly most days and work efficiently for the location. It's definitely a high-turnover location, so expect some training.
- staffThe staff were patient and nice enough to help me
- workersThe workers crushed it
- StephanieStephanie is reliable and I appreciate her work ethic!
- buen trato al clientebuen trato al cliente
- efficiencyIt was efficient
- españolen español, lo cual se agradece
- extra meatemployee did give me extra after I complained
- friendly stafffriendly staff
Frequently criticized
- staffThe portions were unusually small, which was surprising for Chipotle. The guacamole was brown, and the staff were rude. I would avoid this Chipotle and suggest getting real Mexican food through an app, as there are plenty of options in SF.
- serviceThe staff here is extremely rude and racist. We, a family of 5, were waiting for our food when one of the female waiters took the order of one of us and moved onto a new customer, purposely ignoring the rest of our presence. When I spoke up and confronted her for purposely ignoring our order, she blamed it on us not waiting in line.
- employeesThe employees are horrible at their job and have so much attitude.
- customer serviceHorrific customer service. Overwhelming bad.
- managerThe front door was wide open the entire time and the delivery people and homeless came in and out with their cups and tumblers to get free soda. I asked for a manager and a guy came out upset and very rude. I asked if he had someone to clean at least one table.
- orderMy experience at this restaurant was very disappointing. The order was not made properly, and it mostly consisted of rice and beans. This was the worst Chipotle I have been to.
- order accuracymissed several items I requested
- service speedso fast you can't hear the words separately
- staff attitudethe woman who served me without patience
- customer treatmentI spoke with the manager, but I don't think he cared about the treatment of customers. Perhaps it's because of how I look or dress, but the treatment should be the same for everyone. I hope businesses hire well or that their employees work with dedication, not as if it were an obligation.
Given the consistently poor feedback on service, you might want to manage your expectations or consider other options if efficient and friendly interactions are a priority. While a few positive experiences exist, the high volume of complaints suggests a significant risk of disappointment.
Ambience (2.4 out of 10)
mentioned by 48% of the guests
When it comes to ambience, a few guests found the location convenient and enjoyed the music for a good vibe, with some even noting a clean area. However, despite these occasional bright spots, the overall impression is unfortunately quite poor, reflected in a score of 2.4 and customer satisfaction at a low 12.8%. The vast majority of feedback, from 99 negative observations out of 117 total, points to significant issues.
Common complaints highlight pervasive filthiness, dirty tables, overflowing trash cans, and an uncomfortable environment due to homeless individuals, making the place feel unsafe and unhygienic.
Ambience
117
Reviews
12%
Satisfaction
99
negative
3
neutral
15
positive
Rating distribution
What people like
- Convenient location
- Pleasant music
- Good vibe
What people don't like
- Filthy tables
- Overflowing trash
- Unsafe environment
Often praised
- atmospherethe atmosphere was also good, rated 4
- locationThe Chipotle store has a convenient and easily accessible location, which is a positive point. Unfortunately, the store is frequently used by homeless people and drug users, creating an uncomfortable and unsafe environment for other customers.
- musicThe burrito portions were noticeably smaller than expected. While the music was nice, the food court itself wasn’t very clean. Unfortunately, the service at the counter was disappointing.
- clean areaHowever, the pico de gallo salsa was great! The establishment had music playing, contributing to a good vibe and a clean area. The staff were friendly, and the location is good.
- cleanlinessit was efficient, clean
- convenient locationIt’s a convenient location
- good locationgood location
- good vibeHowever, the pico de gallo salsa was great! The establishment had music playing, contributing to a good vibe and a clean area. The staff were friendly, and the location is good.
- noise levelIt was a sad experience, especially with my 4-year-old daughter. The food was decent, rated 4, and the atmosphere was also good, rated 4, being quiet and easy to talk in.
- placeel lugar está limpio
Frequently criticized
- cleanlinessThis situation negatively affects the experience of local residents and tourists who wish to enjoy Chipotle's cuisine. It is essential that the store's administration takes measures to solve these problems, such as reinforcing security and cleanliness. The presence of security guards and constant sanitization of the store can deter people who cause disturbances and ensure a pleasant environment for customers.
- atmosphererating one star on atmosphere because I saw that their manager
- tablesThe restaurant was filthy. All the tables were unclean and sticky, there was food, trash, and cups on the floor, and the bins were all full and overflowing. The service received a rating of 3 out of 5.
- placeThe tortilla in my burrito was like old leather, and the green sauce was brown, which felt like an offense to Mexican culture. The people at the counter were a little rude, and the place was dirty. I wouldn't go back.
- dining areadining area is a big mess and just disgusting
- environmentThe Chipotle store has a convenient and easily accessible location, which is a positive point. Unfortunately, the store is frequently used by homeless people and drug users, creating an uncomfortable and unsafe environment for other customers. The presence of these individuals contributes to the dirtiness and lack of hygiene of the place, making it unsuitable for food consumption.
- floorthere was food, trash and cups on the floor
- garbage cansAll the garbage cans were overflowing
- homeless peopleThe atmosphere is bad, I felt uncomfortable. Many homeless people are on the streets, some also come into the restaurant and rummage through the trash cans. The restaurant tolerates it and finds it okay.
- binsThe restaurant was filthy. All the tables were unclean and sticky, there was food, trash, and cups on the floor, and the bins were all full and overflowing. The service received a rating of 3 out of 5.
If a pleasant and clean dining environment is important to you, this spot might disappoint. While the location can be convenient, be prepared for a potentially messy and uncomfortable atmosphere that could detract from your meal.
Value (3.3 out of 10)
mentioned by 15% of the guests
When it comes to value, a few folks found some bright spots, noting it can be cheaper to order on the website or even economico for certain items, like that one person who snagged something for only $6.08! . Theres even a mention of a price-quality ratio being balanced.
However, with a low score of 3.3 and customer satisfaction at a mere 17.4%, its clear these positive experiences are quite rare, based on just 4 positive remarks. On the flip side, the overwhelming sentiment points to significant issues, with 17 negative comments highlighting concerns like extra high prices and feeling expensive overall. Many felt they were being overcharged or that the establishment was making money on sides, with specific complaints about bag charge fees and difficulties with payment methods like $100 bills.
This indicates a clear need for improvement in pricing and transparency.
Value
23
Reviews
17%
Satisfaction
17
negative
2
neutral
4
positive
Rating distribution
What people like
- Order online savings
- Balanced price-quality
What people don't like
- High prices
- Extra charges
- Payment method limits
Often praised
- $6.08for only $6.08!
- economicoeconomico
- price-quality ratioRelación calidad precio equilibrada
- websitecheaper to order on the website
Frequently criticized
- priceI stopped in for lunch to enjoy my usual. The food was good, but a bit pricey. I will be back.
- $100 billsChipotle policy not to accept $100 bills disappointing!! And embarrassing!
- American Express Cardthey don't accept American Express Card.
- Chipotle locationthis is a very stingy Chipotle location
- bag chargeThey charged me for a bag, didn’t give it, and when i asked again, they charged me a second time.
- chargingaccidentally charge you for higher products
- expensiveFurthermore, the staff's difficulty in understanding or communicating in English makes it hard to address issues. They are simply too expensive for the quality being offered.
- extra chargecharge $2 extra
- extra high pricesAvoid the extra high prices
- extra scoop priceshe said an extra scoop is 6.25. (Wow SF, really?)
If youre looking for good value, this spot might disappoint, given the consistently high prices and extra charges. While a few found specific items affordable, the general consensus suggests youll likely feel overcharged for what you get. Proceed with caution if budget is a primary concern.
How are the prices at Chipotle?
You’re looking at roughly 17 per person – reported by 89 diners. That puts it in the $11–$20 category. For a Mexican Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at what people actually spend, most diners stick right around this average. A whopping 68 out of 89 customers spent between $11–$20, showing prices really cluster here. There are a few folks who spent a bit more, but the core experience is definitely in that sweet spot.
Here’s a quick look at what guests spend per person, based on the latest 89 reviews.
See how this restaurant’s value stacks up against similar spots in San Francisco.
Overall, we think the pricing feels pretty fair for a Mexican spot in this range. Its a good value for what youre getting.
Customer Reviews: what people think about Chipotle
Price per Person
- $1–$10
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Long (31+ min.)
6
Good Tacos, Slow Service
My experience at this restaurant was a mixed bag. While they do make good tacos for $4 each, the service was quite slow. They are consistently out of things and take forever to refill ingredients, which was a significant drawback.
- tacos8
- out of things2
- refill ingredients2
Price per Person
- $11–$20
Visit Type
- Food Exploration
Service Type
- Dine-in
Wait Time
- Short (6–15 min.)
9
First Chipotle Experience Sets the Standard
This was my first time eating at Chipotle. I enjoyed my meal. Since this is the only Chipotle I've tried, this will be the standard for the Chipotle taste I remember going forward.
The ordering process was very fast. The store was also clean.
- Chipotle taste9
- ordering process9
- store8
Price per Person
- $11–$20
Visit Type
- Regular Visit
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Short (6–15 min.)
2
Disappointing Return to Chipotle
I feel sorry for this location. They were doing so good then out of nowhere it just plummeted once again. I had to place a review here about a year back because the staff was overcharging me every time I went there.
Thing eventually got better and the atmosphere became amazing. It's been about a month since I have been to this chipotle location. Needless to say it was dirty, every table needed cleaning.
All the garbage cans were overflowing and when I went to pick my food up there was a guy with no gloves on coughing in his hand and standing over the food. The front door was wide open the entire time and the delivery people and homeless came in and out with their cups and tumblers to get free soda. I asked for a manager and a guy came out upset and very rude.
I asked if he had someone to clean at least one table. He told me I had to wait for two minutes in which I did. In about 90 seconds he returned with a dirty towel and no gloves asked me which table I would like to sit.
Then he wiped the table that was more dirty after he wiped it and asked me was I satisfied. I decided to capture a video of the incident just in case the owner cared enough about what was happening in his business. I grabbed my order and prayed I don't get sick tonight.
This location has been having on and off again bad service for the few years that I have been going there. I'm just going to go to the one near Montgomery Street off Market from now on. Don't go there if you don't have to.
- dirty1
- garbage cans1
- front door2
Price per Person
- $21–$30
Visit Type
- Delivery
Service Type
- Delivery
Meal Type
- Lunch
2
Undercooked meat, very disappointing experience
I ordered through DoorDash from this location, and when we received the food, the meat was severely undercooked. The cow was damn near still mooing 😂. We ended up getting kind of a refund through DoorDash (credits), but despite that, I’m still very disappointed with this experience.
- refund5
- meat1
- food1
Visit Type
- Quick Meal
Service Type
- Dine-in
1
Denied Service Over Payment Method
I went through the line and had them make everything I wanted. All I had to pay with was a hundred dollar bill but they said no they wouldnt accept it so I had to leave without getting anything.
- hundred dollar bill2
- payment method1
What Chipotle offers
Crowd
- Tourists
- LGBTQ+ friendly
- Groups
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Healthy options
- Quick bite
- Beer
- Organic dishes
- Vegetarian options
- Alcohol
Dining options
- Dinner
- Seating
- Lunch
- Catering
Service Options
- Onsite services
- Takeout
- Delivery
- Dine-in
Parking
- Paid parking garage
- Paid street parking
Atmosphere
- Casual
FAQs
What dining and service options can you expect at Chipotle Mexican Grill in San Francisco?
At Chipotle Mexican Grill, you have several convenient service options, including onsite services, takeout, delivery, and dine-in. For dining, you can enjoy lunch or dinner with comfortable seating available. Catering services are also offered for your events.
Are there healthy or vegetarian choices available at Chipotle Mexican Grill, and is it accessible?
Yes, Chipotle Mexican Grill prides itself on offering healthy options, organic dishes, and a wide array of vegetarian choices to suit your dietary preferences. Furthermore, the restaurant is fully accessible, featuring a wheelchair-accessible entrance, seating, and restroom for your convenience.
How does Chipotle generally perform?
Chipotle receives an overall score of 3 out of 10, with customer satisfaction at 17.8%. While Food (3.7) is its strongest point, Value (3.3), Service (2.7), and Ambience (2.4) all fall into the poor range.
What are the main issues customers experience at Chipotle?
Common complaints include rude staff, small portion sizes, and significant concerns regarding the cleanliness and overall atmosphere of the dining areas.
What do customers appreciate about Chipotle?
Patrons often highlight the flavorful food options, particularly specific dishes like the Carne Asada Bowl, and some positive interactions with friendly staff. The convenient location is also sometimes noted.