Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
oChef » Capriotti’s – Las Vegas
Capriotti's - Las Vegas
Photo from Capriotti’s
Capriotti's at a glance
Las Vegas Buffalo
- 🥪 Sandwich Shop
$$
Price per Person $11–$20
mentioned by 30 of the guests
#157 out of 192 places to eat in Las Vegas
#8 Sandwich Shop out of 15 in Las Vegas
Average
5.2 out of 10
Food
Service
Ambience
Value
258
Reviews
44.6%
Satisfaction
Often praised
- Generous portions
- Friendly service
- Signature sandwiches
Frequently criticized
- Inconsistent service
- High prices
- Ambience issues
The sandwich shop Capriotti’s in Las Vegas’s Buffalo neighborhood is your go-to spot for a quick bite. You will find a casual atmosphere perfect for enjoying delicious, freshly prepared sandwiches.
Whether you are looking for lunch, dinner, or even catering, this popular eatery offers a fantastic selection, including vegetarian options. It is a welcoming place where you can grab a satisfying meal with ease.
Overview: Introducting Capriotti's
Capriotti’s offers a mixed experience, with many appreciating the friendly staff and the generous meat portions in their sandwiches. However, some visitors have found the atmosphere to be a letdown, and others have noted that the offerings can be pricey.
This establishment seems to excel in its core product, with many finding the food satisfying. Yet, the overall dining environment and the perceived cost-effectiveness occasionally fall short of expectations, leading to varied opinions among patrons.
Average
5.2
out of 10
258
Reviews
44.6%
Satisfaction
135
negative
8
neutral
115
positive
Capriotti’s holds an overall Restaurant Score of 5.2, indicating an average performance, and a Customer Satisfaction of 44.6%, which falls into the mixed category. This suggests that while some aspects are well-received, there’s a notable portion of feedback pointing to areas needing improvement.
This assessment is drawn from 258 customer observations, with 115 positive remarks and 135 negative ones. Delving into specifics, Food scores an average (5.7), often praised for its substantial sandwiches.
Ambience (6.2) also sits in the average range. However, Service (4.5) and Value (4.5) both lean towards the lower end of average, with a significant number of comments highlighting inconsistencies in staff attentiveness and concerns over pricing.
What people like
- Generous meat portions
- Friendly, attentive staff
- Signature sandwiches
What people don't like
- Inconsistent service quality
- High prices
- Ambience issues
Capriotti’s presents a somewhat varied experience, reflected in its Recommendation Score of 5.3. If you’re primarily seeking a substantial sandwich with ample meat, it could be a worthwhile stop.
Many find the core food offerings to be quite satisfying. However, be prepared for potentially inconsistent service and consider the pricing, as some customers find it a bit steep for what’s offered.
It’s a place that might hit the spot for a specific craving, but it’s not without its areas for improvement.
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Verdict: Our expert take on Capriotti's
Food (5.7 out of 10)
mentioned by 87% of the guests
Many customers rave about the food, especially the generous meat portions and standout items like The Bobbie and Philly Cheesesteak. With 68 positive remarks among 136 total, it seems many find the sandwiches to be great and even amazing food, often highlighting the quality of the turkey and soups. However, the food experience is a bit of a mixed bag, with a score of 5.7 and 50% customer satisfaction.
Some of the 62 negative comments point to issues like inconsistent meat portions, soggy bread, and occasional wrong sandwich orders. There are also mentions of Capastromi and cheese steak not meeting expectations.
Food
136
Reviews
50%
Satisfaction
62
negative
6
neutral
68
positive
Rating distribution
What people like
- Generous meat portions
- Delicious Bobbie sandwich
- Authentic cheesesteaks
What people don't like
- Inconsistent meat portions
- Soggy or stale bread
- Incorrect orders
Often praised
- foodhow delicious this food was! WOW
- sandwichesThe sandwiches are better than they've been in years. The claim of 25 percent more meat isn't a lie; the sandwiches are huge now! My family and I have been returning regularly after a long time of barely visiting.
- cheesesteakJarod did a FANTASTIC job on our cheesesteak this time. Tasted the way I remembered! Thank you Capriotti's for making our pass through Vegas a great one!
- BobbieThe Bobbie is my favorite.
- Capriotti'sThe best Capriotti's I've ever been to
- The Bobbiehow delicious this food was! WOW
- meatI love it! Their sandwiches have like twice as much meat as Port of Subs and Subway.
- 25 percent more meat25 percent more meat isn't a lie
- BobbiI reccomend the Bobbi of course
- Bobbi sandwichHave the Bobbi. Best Thanksgiving in bun you'll ever have.
Frequently criticized
- sandwichOn 9-25-23 during lunchtime, my cole turkey sandwich was awful. I suspect the coleslaw or French dressing was spoiled, as something on that sandwich was definitely not right. I had to throw it away after the first bite.
- meatThe sandwiches were made correctly. However, I do wish there was a bit more meat, as it felt quite skimpy in both the Cheese Steak and Pastrami sandwiches, and I'm not even a big eater.
- breadI ordered three sandwiches for my family, but they mistakenly gave one of my cole turkey sandwiches to another customer. The store manager informed me, 'Duh, we gave your third sandwich to another customer and we have run out of bread. ' It's astonishing that a sandwich shop would run out of bread!
- peppersnot informed that peppers have to be asked for
- sandwichesworst sandwiches we’ve ever gotten
- CapastromiI've never had a Capastromi that bad
- Capriotti'sLast Capriotti's ill ever eat.
- Cheese Steakmeats very kinda skimpy in Cheese Steak
- FoodFood:2
- Pastramimeats very kinda skimpy in Pastrami
If youre craving a hearty sandwich, especially The Bobbie or a Philly Cheesesteak, this spot could hit the mark. However, be aware that the food quality can be inconsistent, so you might occasionally encounter issues with portions or order accuracy. Its worth a try if you manage your expectations.
Service (4.5 out of 10)
mentioned by 67% of the guests
When it comes to service, there are definitely some bright spots! Many customers rave about the great service and friendly staff, often highlighting excellent customer service and how accommodating the team can be. People appreciate the quickness of orders and the feeling of being treated like family, with some even noting the staffs pride in their work.
Based on 36 positive remarks, it seems many have had pleasant interactions. However, the picture isnt entirely rosy. With a customer satisfaction of just 37.1%, which is quite poor, and a score of 4.5 indicating an average experience, there's clearly room for improvement.
Many of the 60 negative comments point to terrible service, rude employees, and frustratingly long wait times. Issues like incorrect orders and poor communication from staff also frequently pop up.
Service
97
Reviews
37%
Satisfaction
60
negative
1
neutral
36
positive
Rating distribution
What people like
- Friendly, helpful staff
- Excellent customer service
- Smooth ordering process
What people don't like
- Rude, unhelpful staff
- Excessive wait times
- Wrong, incomplete orders
Often praised
- staffI really enjoy the staff, everyone is so friendly
- customer serviceMy experience at Capriotti's on Sahara was defined by their best customer service. I will continue to patronize this establishment for as long as possible.
- serviceSupper ladies service at the counter
- ServiceMade the order just the way I asked for it
- Dave and SebastianDave and Sebastian were absolutely amazing. They are so sweet.
- downtown summerlinwhere they are very friendly
- employeesemployees are always good always friendly
- familythey make you feel like family
- food allergiesconscientious of food allergies
- great jobthey do a great job
Frequently criticized
- staffWe will never return to this location and recommend taking your business to the one in downtown Summerlin, where the staff is friendly and the sandwiches are what Capriotti's should be. Overall, the staff is a joke.
- employeethe employee with very large earrings mumbled something and did not make any eye contact
- managermanager while not overly rude definitely acted like I was an inconvenience
- servicethe service were significant letdowns
- SamSam over 5 minutes to just clean the grill
- cashierMy experience at the restaurant was disappointing. The cashier asked me several times what I wanted, indicating a lack of attentiveness. The slaw be jo was dry and tough, and the Russian dressing was not to my liking.
- employeesemployees definitely DO NOT know how to communicate
- orderMy experience was extremely negative. I called because my order was incomplete and severely mangled upon arrival. The initial female employee who answered the phone spoke incoherently.
- workerswith 3 workers. Couldn't they at least have asked ?
- Derek at the registersDerek at the registers was not friendly
So, should you go? While some experiences are genuinely positive, the overall service is a mixed bag, leaning towards disappointing for many. If you're willing to risk potential issues like long waits or incorrect orders, you might encounter some truly friendly staff, but be prepared for inconsistency.
Ambience (6.2 out of 10)
mentioned by 12% of the guests
When it comes to ambience, this spot gets an average 6.2 on the score and a mixed 63.6% customer satisfaction. Many folks really appreciate the at home feeling and find the location and atmosphere quite appealing, with some even calling it a nice place and a very well kept establishment thats always clean. These positive vibes come from 7 out of 11 comments.
However, its not all sunshine and rainbows. Some customers were significantly let down by the atmosphere, with one even stating the place is filthy. The lack of a public restroom and the fact that its not wheelchair accessible were also noted as major drawbacks in 4 comments, suggesting theres definitely room for improvement.
Ambience
11
Reviews
63%
Satisfaction
4
negative
0
neutral
7
positive
Rating distribution
What people like
- Homey, clean atmosphere
- Well-kept establishment
- Appealing location
What people don't like
- No public restroom
- Not wheelchair accessible
- Cleanliness issues
Often praised
- at home feelingYou’ll get that at home feeling
- atmosphereatmosphere would be a 7 star
- establishmentVery well kept establishment.
- locationI like this location better than the one closer to me
- nice placenice place ever
- placeLove ❤️ this place.
- storestore is always clean
Frequently criticized
- atmospherethe atmosphere were significant letdowns
- public restroomlack thereof a public restroom
- restaurantThis place is filthy.
- wheelchair accessibleUnfortunately not wheelchair accessible
Overall, the ambience here is a bit of a mixed bag. While many enjoy the cozy, clean vibe, significant issues like accessibility and cleanliness concerns for some mean it might not be for everyone. If you prioritize a homey feel and don't need specific amenities, it could be a good fit.
Value (4.5 out of 10)
mentioned by 12% of the guests
Even though customer satisfaction for value is quite low at 28.6%, there are still some positive notes to consider. Out of 14 total opinions, 4 positive remarks highlight that certain special treat or premium items can be wonderful, with a good price for extra meats making them a worthwhile indulgence. However, the general sentiment, reflected in an average score of 4.5 and a rather poor customer satisfaction, indicates significant concerns.
With 9 negative remarks, many customers feel the prices are too high, making the sandwich pricey and questioning the overall value for money when paying extra for something that doesn't quite deliver.
Value
14
Reviews
28%
Satisfaction
9
negative
1
neutral
4
positive
Rating distribution
What people like
- Special treat value
- Premium items worth it
- Good price for extras
What people don't like
- High sandwich prices
- Poor value for money
- Extra costs disappoint
Often praised
- extra meatsThey're change for extra meats $1.50
- premium itemsThe Bobbie is one of the more "Premium Items"
- pricea good price
- special treatAs a special treat they are wonderful
Frequently criticized
- $$$The $$$ I paid for 2 sandwiches
- Arby's sandwichThe same like Arby's sandwich cost $5,99 plus extra meat
- extra for somethingpay extra for something and you don't get it
- price$40 dollars for two medium sandwiches
- pricesthe prices for these snadwhiches are p high
- priceyI can always count on them for a great sandwich. While they are a bit pricey, the quality of the sandwiches makes it worthwhile.
- sandwichIts not a cheap sandwich
- sandwich costWho once wants to pay $15.00 for a sandwich?
- value for moneyI wouldn’t mind if the sandwiches were loaded
If youre looking for everyday value, you might find the prices a bit steep, as many customers feel its a pricey experience. However, for a special treat or specific premium items, some find the quality justifies the cost, so choose wisely.
How are the prices at Capriotti's?
You’re looking at roughly $20 per person – reported by 30 diners. That puts it in the $11–$20 category. For a Sandwich Shop, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at what folks actually spend, most customers are right in that $11–$20 sweet spot, though a good number also venture into the $21–$30 range, showing a nice mix of options around the average.
Here’s a quick look at what guests spend per person, based on the latest 30 reviews.
How this restaurant’s value for money stacks up against similar spots in Las Vegas.
Overall, for a Sandwich Shop in Las Vegas, we think the pricing feels pretty fair. It offers good value for a mid-range experience, especially given the variety in spending we see.
Customer Reviews: what people think about Capriotti's
Price per Person
- $21–$30
Service Intent
- Quick Meal
Visit Type
- Dine-in
Meal Type
- Lunch
9
Awesome Philly Cheesesteak and Meatball Sub!
My experience at the restaurant was awesome! They were very accommodating and made my order exactly the way I asked for it. I had a Philly cheesesteak sandwich, the classic, and a meatball sub with extra provolone.
The food was great!
- Philly cheesesteak sandwich9
- meatball sub9
- extra provolone8
Service Intent
- Regular Visit
Group Type
- Family
Group Size
- Small Group
Visit Type
- Dine-in
9
Sandwiches are Huge and Delicious Again!
My experience at this restaurant has been fantastic! The sandwiches are better than they've been in years. The claim of 25 percent more meat isn't a lie; the sandwiches are huge now!
My family and I have been returning regularly after a long time of barely visiting. Good job, Cap!
- sandwiches10
- 25 percent more meat10
Price per Person
- $21–$30
Service Intent
- Special Occasion
Visit Type
- Dine-in
Meal Type
- Dinner
Noise Level
- Quiet
9
Absolutely Amazing Bobbie and Gravy!
My experience at this restaurant was absolutely amazing! The Bobbie was the best, especially when paired with the gravy during Thanksgiving. It was truly amazing!
- Bobbie10
- gravy9
Price per Person
- $11–$20
Service Intent
- Casual Outing
Group Type
- Friends
Group Size
- Small Group
Visit Type
- Dine-in
2
Cheesesteak Mix-up: No Onions, But Onions Found
My experience involved ordering a cheesesteak for a friend with a specific request for no onions. Unfortunately, my friend discovered onions in the sandwich. I was explicitly told there were no onions, which contradicts what my friend found.
This was a significant issue with the food preparation and service accuracy.
- cheesesteak2
- no onions2
- service accuracy2
Price per Person
- $21–$30
Service Intent
- Quick Meal
Visit Type
- Dine-in
Meal Type
- Lunch
8
Great Cheesesteak, Best with Specific Staff
My experience at this restaurant was centered around their great cheesesteak. The food quality is consistently high, earning a food score of 5. However, the reviewer strongly suggests visiting only when Brandon, Jade, or Mikayala are working, especially with his mom present, to get that "at home feeling.
" This indicates that while the food is excellent, the service and overall atmosphere are significantly enhanced by specific staff members, contributing to a service score of 5 and an atmosphere score of 4. The reviewer believes the atmosphere could reach a 7-star rating if Brandon were present all day. Overall, it's a place with great food and great service when the right team is on duty.
- cheesesteak9
- food10
- service10
What Capriotti's offers
Crowd
- Family-friendly
- LGBTQ+ friendly
- Transgender safespace
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Gender-neutral restroom
Offerings
- Vegetarian options
- Quick bite
Dining options
- Catering
- Brunch
- Counter service
- Dessert
- Dinner
- Lunch
Service Options
- No-contact delivery
- Takeout
- Curbside pickup
- Dine-in
- Delivery
Parking
- Free street parking
- Free parking lot
Atmosphere
- Casual
FAQs
What dining options and services does Capriotti's Sandwich Shop offer?
At Capriotti’s Sandwich Shop, you can enjoy a variety of dining options including catering, brunch, counter service, dessert, dinner, and lunch. For your convenience, they provide no-contact delivery, takeout, curbside pickup, dine-in, and standard delivery services.
Is Capriotti's Sandwich Shop accessible and family-friendly in Las Vegas?
Yes, Capriotti’s Sandwich Shop is designed to be accessible with a wheelchair accessible entrance, parking lot, and seating. It is also good for kids, offering a dedicated kids’ menu, making it a great choice for families in Las Vegas.
How does Capriotti's generally score with customers?
Capriotti’s holds an overall Restaurant Score of 5.2. While Food (5.7) and Ambience (6.2) are considered average, Service (4.5) and Value (4.5) tend to be on the lower side of average.
What do customers appreciate most about Capriotti's?
Many customers highlight the `friendly staff` and the `generous meat portions` in their sandwiches, with the `Bobbie` often mentioned as a favorite.
Are there any common complaints about Capriotti's?
Some patrons have noted `inconsistent service` experiences and find the sandwiches to be `pricey`. Issues with `ambience` like cleanliness or lack of restrooms have also been mentioned.