Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Subway – San Diego
Subway - San Diego
Photo from Subway
Subway at a glance
San Diego Bay Terraces
- 🥪 Sandwich Shop
€€
Price per Person 11 – 20 €
mentioned by 15 of the guests
#671 out of 755 places to eat in San Diego
#27 Sandwich Shop out of 39 in San Diego
Average
5.2 out of 10
Food
Service
Ambience
Value
191
Reviews
44.5%
Satisfaction
Often praised
- Fresh ingredients
- Friendly staff
- Value deals
Frequently criticized
- Service inconsistency
- Poor ambience
- Order errors
The sandwich shop in San Diego’s Bay Terraces neighborhood offers you a convenient spot for healthy options. At Subway, you can grab a quick bite whether you’re looking for breakfast, lunch, or dinner.
With its casual atmosphere, it’s perfect for a relaxed meal. You’ll find a variety of offerings, ensuring there’s something for every craving, all while providing excellent service options like dine-in, takeout, and delivery.
Overview: Introducting Subway
Subway offers a convenient option for a quick meal, often praised for its freshness and the generally friendly staff who strive to provide good service. Many appreciate the cleanliness of the establishment, making it a reliable choice for a casual bite.
However, the experience can be a mixed bag. While the food itself is often well-received, some patrons note inconsistencies with sandwich preparation and accuracy.
The surrounding neighborhood can also present challenges, impacting the overall dining atmosphere.
Average
5.2
out of 10
191
Reviews
44.5%
Satisfaction
97
negative
9
neutral
85
positive
Subway registers an overall restaurant score of 5.2, placing it squarely in the average category, with customer satisfaction at a mixed 44.5%. This assessment comes from 191 customer observations, showing a slight lean towards negative experiences with 97 negative remarks compared to 85 positive ones.
Delving into specifics, Food scores highest at (6.6), indicating a generally satisfactory offering, though some report issues with order accuracy. Service comes in at (4.3), suggesting room for improvement in consistency.
The Ambience score of (3.3) points to a less appealing dining environment for some, while Value is rated (5.1), reflecting a decent balance for many.
What people like
- Fresh ingredients
- Attentive staff
- Good deals
What people don't like
- Inconsistent service
- Unpleasant surroundings
- Order inaccuracies
Subway presents itself as a practical choice for those seeking a quick and customizable meal, particularly when you know what to expect. With a recommendation score of 5.5, it’s a place that can satisfy, especially if you prioritize speed and fresh ingredients.
However, be mindful of potential service inconsistencies and the dining environment. It’s often best for a grab-and-go meal, as the in-store experience might not always live up to expectations, particularly regarding order precision.
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Verdict: Our expert take on Subway
Food (6.6 out of 10)
mentioned by 72% of the guests
When it comes to the food, it's a bit of a mixed bag, but with a good foundation. With a score of 6.6, the food quality is generally considered average, and customer satisfaction sits at a mixed 61%. Many of the 47 positive remarks praise the freshness and quality of ingredients, with special shout-outs to the artisan flatbread and protein bowls for being delicious and satisfying.
However, not everything is perfect. Among the 23 negative comments out of 77 total opinions, some folks have encountered issues like sloppy sandwich condition or even concerning hair in food, which are definite dealbreakers. There are also mentions of missing ingredients or skimpy meat portions, suggesting inconsistency in preparation.
Food
77
Reviews
61%
Satisfaction
23
negative
7
neutral
47
positive
Rating distribution
What people like
- Fresh, quality ingredients
- Delicious protein bowls
- Great artisan flatbread
What people don't like
- Sloppy sandwich prep
- Hygiene concerns
- Inconsistent portions
Often praised
- foodMy experience at the restaurant was decent, but required attention to detail. The food itself was good, however, I often found that my requests, such as for items to be toasted, were not fulfilled. It's important to double check your order to ensure it's correct.
- foot long tuna subI love there foot long tuna sub.
- freshnessEverything looked fresh and nice
- quick bitefavorite places to get a quick bite to eat
- sandwichWhile the food itself was rated a 5 out of 5, the neighborhood presented a significant issue. Shortly after I sat down to eat my sandwich, a child approached me, begging for money. The child appeared to be under the influence of drugs and was scratching themselves.
- Quality deli productsQuality deli products with excellent produce atop.
- SubwayBest subway in the area by far
- artisan flatbreadLOVE MY FAV❤️- artisan flatbread with yellow eggs, bacon, pepper jack cheese, spinach, tomatoes, cucumbers, extra olives, olive oil, and black pepper
- avocadoadd avocado which tastes excellent
- baconI have been coming to this Subway for many years, mostly for breakfast. I LOVE MY FAV❤️ - the artisan flatbread with yellow eggs, bacon, pepper jack cheese, spinach, tomatoes, cucumbers, extra olives, olive oil, and black pepper. The ladies prepare it just right every time😍, and coffee of course😘.
Frequently criticized
- sandwichUsually this specific Subway is really good, but this time the specific person making my sandwich doesn't seem to know what she's doing. I then got home and noticed she didn't even cut my sandwich after she almost charged me for the wrong thing 3 times. It's disappointing when the service isn't up to par, especially when you're used to a better experience.
- sandwichesOrdered three footlong sandwiches. I didn't know I ordered salad on bread.
- Marinara meatballsno sa marinara sauce😩.I only see meatballs in mu sandwich.
- Sunchipsmissing my Sunchips.
- avocadoMy experience at Subway was marked by sticker shock regarding the avocado. I found the price of $2 for some avocado on a footlong to be too extreme. Wow!
- bacononly put 2 pieces of bacon on it
- boss sandwichno sa marinara sauce😩.I only see meatballs in mu sandwich.
- chicken bacon ranchgot a chicken bacon ranch
- chicken sandwichi end up getting chicken
- chip flavorsYou generally know what you're getting with Subway. However, this specific location seems to consistently be missing items, such as cup holders, certain fountain drinks, and various chip flavors.
If youre looking for a quick, customizable meal with fresh ingredients, youll likely find something to enjoy here. Just be sure to double-check your order for accuracy and presentation, as consistency can sometimes be an issue.
Service (4.3 out of 10)
mentioned by 77% of the guests
When it comes to service, this spot is a bit of a mixed bag, landing an average score of 4.3, but with customer satisfaction sitting at a rather poor 34.1%. Based on 91 comments, there are definitely some shining moments, with many customers praising the friendly staff, fast service, and great customer service, especially when employees are welcoming and efficient. However, the experience isnt always smooth sailing.
A significant number of comments, 59 to be exact, point to issues like long waits, rude staff, and generally terrible service. Concerns about poor attention from employees and unprofessional behavior also frequently pop up, suggesting theres room for improvement in consistency.
Service
91
Reviews
34%
Satisfaction
59
negative
1
neutral
31
positive
Rating distribution
What people like
- Friendly, welcoming staff
- Fast service
- Great customer service
What people don't like
- Long waits
- Rude, unprofessional staff
- Poor attention
Often praised
- serviceI came in today for lunch and was impressed by how fresh and nice everything looked. Meryl made my sandwich and was a sweetheart, all smiles, providing great service. I will definitely come back.
- staffDespite a customer ahead of me being horrible and rude, the staff responded in such a nice way, fulfilled her request, and treated her wonderfully. I love this place; the food is good, it's clean, and the staff is absolutely incredible. I would definitely recommend it.
- customer servicegreat customer service
- MerylMeryl made our sandwich and was a sweetheart, all smiles
- businessI've met the owners a couple of times, and they are so welcoming and polite. They sure do know how to run a business. I'm definitely coming back.
- employeesMy experience at this Subway location was amazing. The employees are always so nice and professionally trained. The food and service are a 10/10!
- employees and management teamThe employees and Management team are always friendly and welcoming.
- everyone thereAppreciate everyone there
- grab something fastgrab something fast
- greetingthey greet you and acknowledge you the moment you walk in the door, that’s important to me
Frequently criticized
- serviceIt's a reliable spot whenever I need to grab a quick bite. While the service could be slow at times, I still like it.
- staffIt was my 4th time coming here, and a small lady named Milan, I believe, was extremely rude. My sandwich was a mess, and she would ignore me when I would ask a question. Please hire new staff!
- waiting timeI'm still on the line and it's ringing it's been over a minute
- customer serviceThe customer service can definitely improve.
- employeesemployees proceed to say hurry with the mop bucket
- staff memberThis individual... was very rude and unprofessional
- Customer serviceCustomer service needs Improvement
- attentionpoor attention paid to those GIVING THEM MONEY
- attitudePlease be nice po ate, particularly when you take orders and talk to your guests. I hope you can talk to her about her attitude.
- busy scheduleWhen you have a busy schedule
If you catch them on a good day, you might experience friendly and fast service. But be prepared for potential long waits or less-than-stellar interactions, as consistency seems to be a real challenge here.
Ambience (3.3 out of 10)
mentioned by 12% of the guests
When it comes to the ambience, it seems theres a small comfort in the cleanliness department. Customers consistently praise the place cleanliness and note that the spot is clean. Based on 3 positive remarks out of 12 total, its clear that many appreciate the effort to keep things tidy, making for a pleasant, if limited, aspect of the overall experience.
However, the overall atmosphere paints a much different picture. With a score of just 3.3, which is considered poor, and customer satisfaction at a low 25%, its clear theres significant room for improvement. Many of the 9 negative comments highlight concerns about the neighborhood, feeling uncomfortable due to incidents, and a generally poor atmosphere, including issues like limited tables and missing amenities.
Ambience
12
Reviews
25%
Satisfaction
9
negative
0
neutral
3
positive
Rating distribution
What people like
- Clean environment
What people don't like
- Bad neighborhood
- Uncomfortable incidents
- Limited seating
Often praised
- cleanPlace is pretty clean
- cleanlinessDespite a customer ahead of me being horrible and rude, the staff responded in such a nice way, fulfilled her request, and treated her wonderfully. I love this place; the food is good, it's clean, and the staff is absolutely incredible. I would definitely recommend it.
- place cleanlinessThe place has always been clean
Frequently criticized
- atmosphereAtmosphere:1
- childa child walked up to me and begged me for money
- cup holdersalways be missing something, cup holders
- drugsThe child appeared to be on drugs
- hairher hair was down (pigtails) with the high chance of her hair getting into my food
- inappropriate thingsdo inappropriate things for a free foot-long cookie
- neighborhooda bad neighborhood
- tablesonly about 3 tables to eat
- uncomfortableit made me very uncomfortable
If a clean space is your top priority, you might find a small comfort here. However, be aware that the surrounding neighborhood and overall atmosphere are significant drawbacks, leading to a generally uncomfortable experience for many. This spot might disappoint if you're looking for a pleasant and relaxing environment.
Value (5.1 out of 10)
mentioned by 16% of the guests
When it comes to value, some customers are quite pleased, highlighting that prices can be less expensive than competitors and appreciating the healthy options. There are also mentions of amazing deals, especially for big orders. While the overall customer satisfaction sits at a 36.4% (which is poor), the 5.1 average score suggests a mixed bag, with 4 positive remarks out of 11 total customer comments.
However, its not all sunshine and rainbows. There are 6 negative comments, with several customers feeling let down by deals not being honored, like a free drink with a panini or a two subs for five dollars each promotion. Specific price points, such as $2 for avocado, were also deemed extreme, and the cash only' policy caused frustration, leading to some even wanting a refund.
Value
11
Reviews
36%
Satisfaction
6
negative
1
neutral
4
positive
Rating distribution
What people like
- Competitive pricing
- Healthy options
- Great deals
What people don't like
- Deals not honored
- High add-on prices
- Cash only policy
Often praised
- amazing dealsThey also have amazing deals on big orders.
- big ordersamazing deals on big orders.
- healthylo saludable es así
- priceless expensive than Jersey Mike's or other places
Frequently criticized
- cash onlyit was cash only
- couponsThe staff was very nice. I wish I was sent coupons though. Since its near to my home, I'll be back.
- dealnot currently honoring the order two subs get both for five dollars each
- free drinkthe sign said free drink if you get a panini.
- priceprice of $2 for some avocado on a footlong is to extreme
- refundim going to need a refund
If youre looking for potential savings, especially on healthy options or big orders, this spot might have some good deals. However, be cautious about advertised promotions and specific add-on prices, as some customers have found them inconsistent or too high. Its a bit of a gamble on value, so manage your expectations.
How are the prices at Subway?
You’re looking at roughly 15 per person – reported by 15 diners. That puts it in the 11 – 20 € category. For a Sandwich Shop, it’s comfortably mid-range: not a steal, but not bank-breaking either.
While the average is 15, prices aren’t all clustered there. We see a good mix, with some diners spending less and others a bit more, showing a nice range of options.
Here’s a quick look at what guests spend per person, based on the latest 15 reviews.
How this Sandwich Shop stacks up against similar spots in San Diego when it comes to value for money.
Overall, for a Sandwich Shop in San Diego, we think the pricing feels pretty fair. You’re getting good value for a quality bite without breaking the bank.
Customer Reviews: what people think about Subway
Price per Person
- 21 - 30 €
Service Intent
- Quick Meal
Visit Type
- Dine-in
Wait Time
- Short (6–15 min.)
2
Terrible Service, Long Wait Times
My experience at this restaurant was terrible. There were four people working, and it took them almost 15 minutes to make one sandwich. One person was even on their cell phone.
I will never be coming back again.
- service1
- sandwich2
- staff2
10
Excellent Service and Great Deals
My experience at this restaurant was excellent. The employees and management team were consistently friendly and welcoming. They also offer amazing deals on big orders.
I highly recommend this place.
- employees and management team10
- amazing deals10
- big orders10
Price per Person
- 21 - 30 €
Service Intent
- Quick Meal
Visit Type
- Dine-in
1
Disgusting Food and Refused Refund
My experience at this restaurant was extremely unpleasant. The worker did not wash her hands while touching the food with her bare hands, and I found hair in my food. When I reported this to the owner, he refused to give me a refund.
We will not be going back ever. It was disgusting.
- hair in food1
- hand washing1
- refund1
Service Intent
- Quick Meal
Visit Type
- Dine-in
Meal Type
- Lunch
9
Sweetheart Service and Fresh Food!
I came in today for lunch and was impressed by how fresh and nice everything looked. Meryl made my sandwich and was a sweetheart, all smiles, providing great service. I will definitely come back.
- freshness9
- sandwich9
- Meryl10
Service Intent
- Quick Meal
Visit Type
- Dine-in
2
Early Closing and False Excuses
My experience at this restaurant was disappointing. They close early and then make up lies, stating they don’t have certain items. It's no wonder they have all these bad reviews.
The workers don’t wanna work.
- early closing1
- false excuses1
- workers1
What Subway offers
Crowd
- Tourists
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Quick bite
- Healthy options
- Coffee
Dining options
- Catering
- Breakfast
- Counter service
- Dessert
- Dinner
- Lunch
Service Options
- Dine-in
- Takeout
- Delivery
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
FAQs
Is Subway in Bay Terraces accessible for everyone?
Yes, this Subway location at 6915 Paradise Valley Rd ensures full accessibility for all guests. You’ll find a wheelchair accessible entrance, parking lot, seating, and even a wheelchair accessible restroom, making your visit comfortable and convenient.
What dining and service options are available at Subway on Paradise Valley Rd?
You have plenty of choices at this Subway. Enjoy dine-in, takeout, or delivery for your meals. They offer breakfast, lunch, and dinner, along with counter service and desserts. Catering is also available if you’re planning an event.
How does Subway generally perform according to customer feedback?
Subway holds an overall restaurant score of 5.2, indicating an average performance. Customers generally find the Food (6.6) to be satisfactory, while Service (4.3) and Value (5.1) are considered average, and Ambience (3.3) is often a point of concern.
What are the main areas where Subway could improve?
Customers frequently mention inconsistent service, with some staff being less attentive or rude. The dining atmosphere and surrounding neighborhood are also noted as areas that can make the experience uncomfortable for some patrons.
What do customers appreciate most about Subway?
Many customers value the freshness of the ingredients and the quality of the deli products. Positive interactions with friendly and welcoming staff are also frequently highlighted, along with the availability of good deals on orders.