Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Subway – Las Vegas
Subway - Las Vegas
Photo from Subway
Subway at a glance
Las Vegas The Lakes
- 🥪 Sandwich Shop
$$
Price per Person $11–$20
mentioned by 22 of the guests
#185 out of 192 places to eat in Las Vegas
#13 Sandwich Shop out of 15 in Las Vegas
Poor
3.7 out of 10
Food
Service
Ambience
Value
196
Reviews
26.5%
Satisfaction
Often praised
- Fresh ingredients
- Good service
- Clean dining
Frequently criticized
- High prices
- Poor comfort
- Inconsistent preparation
The restaurant Subway in Las Vegas offers you a reliable spot for a quick bite. Located conveniently in The Lakes neighborhood, this sandwich shop is known for its healthy options and casual, quiet atmosphere.
Whether you’re grabbing lunch on the go or looking for a relaxed dinner, you’ll find a welcoming space. With plenty of free parking and easy accessibility, it’s designed for your convenience.
Overview: Introducting Subway
Subway often delivers on its promise of fresh ingredients, with many appreciating the quality of their food and the care taken in preparation. The service can be a strong point, with staff often noted for being accommodating and efficient, even during busy times.
However, some experiences highlight concerns regarding value, with past pricing structures missed by many. The dining atmosphere can be inconsistent, ranging from clean and quiet to issues like a lack of air conditioning or unpleasant smells.
Poor
3.7
out of 10
196
Reviews
26.5%
Satisfaction
136
negative
8
neutral
52
positive
Looking at the overall picture, Subway receives a 3.7 out of 10, placing it in the ‘poor’ category. This is reflected in the Customer Satisfaction at 26.5%, also indicating a poor sentiment.
These figures are drawn from 196 customer comments, with 52 positive remarks against a notable 136 negative ones, suggesting a significant number of patrons leave less than impressed. Diving deeper, the individual aspects also fall into the ‘poor’ range.
Food (3.8), while often praised for freshness, still faces criticism. Service (3.8), despite some positive interactions, also struggles.
The Ambience (3.6) and Value (2.8) are particularly challenging areas, with many customers expressing dissatisfaction over pricing and the dining environment.
What people like
- Fresh ingredients
- Accommodating staff
- Clean atmosphere
What people don't like
- Overpriced menu
- Uncomfortable dining environment
- Inconsistent sandwich assembly
With a Recommendation Score of 3.8, Subway presents a mixed bag. While some appreciate the fresh ingredients and attentive staff, significant concerns around value and inconsistent dining experiences suggest it might not be a reliable choice for everyone.
If you prioritize quick, customizable options and catch a good staff member, you might have a decent experience. However, be prepared for potential issues with pricing and the overall comfort of the dining area.
It’s worth considering if convenience outweighs these potential drawbacks for you.
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Verdict: Our expert take on Subway
Food (3.8 out of 10)
mentioned by 74% of the guests
When it comes to the food, there are a few glimmers of hope among the 82 comments. Some customers genuinely enjoyed their sandwich and foot long sandwich, appreciating the fresh toppings and even raving about the cheddar broccoli soup for its amazing creaminess. A few even noted good food quality and preparation.
However, the overall impression of the food is quite challenging, with a poor score of 3.8 and customer satisfaction sitting at a low 25.6%. A significant 57 negative comments highlighted issues with the sandwiches being poorly made, staff being stingy with ingredients, and general concerns about food quality and processed meats.
Food
82
Reviews
25%
Satisfaction
57
negative
4
neutral
21
positive
Rating distribution
What people like
- Fresh toppings available
- Creamy broccoli soup
- Good sandwich quality
What people don't like
- Poor food quality
- Stingy with ingredients
- Inconsistent sandwich making
Often praised
- foodThe food is fresh and always good
- sandwichtake forever for 1 sandwich
- sandwichesgood place to pick up sandwiches
- 6 inch experiencevery pleasant 6 inch experience
- cheddar broccoli soupcheddar broccoli soup was amazingly creamy
- creamy cheddar broccoli soupamazingly creamy, and perfect for a blustery day
- favorite SubwayOne of my favorite subways.
- food qualityMy experience at the restaurant was exceptional. The guy who made my sub was an artist; he put every ingredient in the sub like it was his own. The food quality and preparation were outstanding.
- foot long sandwichI always go there for my mom when we have coupons for a foot long sandwich. My experience was centered around using coupons for a foot long sandwich, which is a great way to enjoy a meal here.
- fresh toppingspretty fresh toppings
Frequently criticized
- sandwichTo make things short, look at the picture. The sandwich was a GINORMOUS.
- ingredientsThe staff is rude now. They are very stingy with the ingredients and are much too discourteous with the customer when creating the sandwich. Moreover, they are now shielding the construction of the sub from the consumers' vantage point.
- sandwichesWhat used to be a good value is now overpriced, with a footlong sandwich costing almost $10. The sandwiches are assembled haphazardly, especially when ordered through a third-party service. For similar money, I highly recommend Jersey Mike's or Capriotti's, where you get a much higher quality product with more care put into it.
- breadthe bread was burnt. Couldn't eat it due to the bitterness
- churrothe Churro was DRY, HARD AND has no flavor
- foodmy food was cold
- toppingsMy experience at the restaurant was marked by very slow service. 🐌 I also found there were little toppings on my order. I had to ask for extra everything to have it like any other place.
- B.M.T.ordered a B.M.T HAD NO BLACK HAM
- Tuna sandwichUsually, when I order a tuna sandwich with my order, I could tell immediately the difference between the Tuna sandwich and the Ultimate Italian BMT because of the weight. This time, I pulled out the lighter sandwich, thinking it was tuna, and was surprised to see it was actually the BMT order. I was shocked to see (or should I say NOT see) what I got.
- Ultimate Italian BMTsurprisingly to see it was actually the BMT order
If you're craving a specific item like their cheddar broccoli soup or just a simple sandwich with fresh toppings, you might find something to enjoy. However, be prepared for potential inconsistencies in sandwich making and ingredient portions, as many found the overall food quality disappointing.
Service (3.8 out of 10)
mentioned by 80% of the guests
While the overall sentiment for service leans heavily negative, some bright spots shine through! Many customers have praised the staff for being friendly and accommodating, with specific shout-outs to individuals like Graciela for making everything perfect. There are also positive remarks about fast-paced and efficient service, especially for quick in-and-out experiences, making some customers feel truly welcomed.
These positive experiences account for 24 out of 81 comments. However, the service aspect generally faces significant challenges, reflected in a poor score of 3.8 and a poor customer satisfaction of 29.6%. A substantial 55 negative remarks highlight frequent issues like slow service, rude staff, and persistent communication issues, whether due to language barriers or problems with rewards programs.
Concerns about order accuracy and a perceived lack of care also frequently arise.
Service
81
Reviews
29%
Satisfaction
55
negative
2
neutral
24
positive
Rating distribution
What people like
- Friendly staff
- Accommodating service
- Fast-paced efficiency
What people don't like
- Slow service
- Rude staff
- Communication issues
Often praised
- serviceI've had great service and food here two times, both on Friday nights around 9pm.
- staffThe staff was good at balancing Doordash orders and in-person orders
- ServiceService:5
- GracielaGraciela was the absolute best!
- accommodatingVery accommodating and made sure everything was perfect
- careThe sandwiches are assembled haphazardly, especially when ordered through a third-party service. For similar money, I highly recommend Jersey Mike's or Capriotti's, where you get a much higher quality product with more care put into it. I recently returned hoping for improvement, but the experience actually got worse.
- customer serviceJacky has very good customer service
- customers feel welcomedshe makes customers feel welcomed
- everythingMy experience at the restaurant was exceptional, largely thanks to Graciela, who was the absolute best! She was very accommodating and made sure everything was perfect. (: Thanks!
- fast-pacedvery fast paced!
Frequently criticized
- serviceMy experience was very disappointing. I was served by a woman with a heavy Spanish accent, who was very curt when taking my order, making me feel like I was an annoyance. When I paid, she counted out my change and slapped it on the counter.
- employeestwo other employees in the back chatting I asked if I could pay now with no responce
- customer serviceThe staff is rude now. They are very stingy with the ingredients and are much too discourteous with the customer when creating the sandwich. Moreover, they are now shielding the construction of the sub from the consumers' vantage point.
- employeeThe restaurant was always out of meatball and bread. Furthermore, the employee working on July 20th, 2017, at 9: 45 pm was the worst employee to deal with. He was smiling and laughing the whole time, showing no concern for the customer's needs.
- glovesshow extra attention to clean gloves
- staffThe person that did my order was super slow
- English translation barrierthere's an English translation barrier
- My Way rewards programissue regarding their My Way rewards program
- changecounted out the money and slapped it on the counter
- clerkWe were very disappointed. The clerk didn't know how to make the sandwiches and kept asking what we wanted on them. When we said 'just like you see on the commercial, ' he had to read a cheat sheet on the wall.
If youre considering a visit, be aware that service is a real mixed bag here. With a score of 3.8 and customer satisfaction at 29.6%, you might encounter genuinely friendly staff, but theres a significant chance of slow service or communication hiccups. It's a bit of a gamble, so manage your expectations accordingly.
Ambience (3.6 out of 10)
mentioned by 30% of the guests
Some folks did find the atmosphere and location appealing, even calling it a great place to eat in with a very clean and quiet interior. However, with an overall score of just 3.6, the ambience here generally falls into the poor category, based on 6 positive remarks. The majority of feedback, from 14 negative comments, highlights significant issues.
Many found the air conditioning non-existent, leading to sweating and an unbearable atmosphere. Cleanliness was a major concern, with reports of unsanitary conditions, a nasty smell, and a dirty restaurant itself. This contributes to a very poor customer satisfaction of only 28.6%.
Ambience
21
Reviews
28%
Satisfaction
14
negative
1
neutral
6
positive
Rating distribution
What people like
- Great location
- Quiet interior
What people don't like
- No air conditioning
- Unsanitary conditions
- Harassing panhandlers
Often praised
- AtmosphereAtmosphere:5
- atmosphereAtmosphere:5
- cleanlinessvery clean
- interiorInterior is quiet
- locationGreat location.
- place to eatGreat place to eat in
Frequently criticized
- A/Cbut no A/C!
- Kid-friendlinessVery very unfriendly location
- air conditioningThe sandwich I ordered was very good. However, the atmosphere was unbearable as there was literally no air conditioning, and we were sweating just standing at the counter.
- blocked off sectionwhy they have this blocked off but they wouldn't answer
- cleanlinesswouldn’t wipe down or pull out a piece of paper
- fansFans that blow hot air don't do anything.
- harassing customersharassing customers for money left and right
- nasty smellthe place has a nasty smell
- panhandling-cartel membersthere were 3 panhandling-cartel members outside
- placeavoid this place like the plague it is horrendous
If you're sensitive to heat or cleanliness, this might not be the spot for you, as the atmosphere seems to be a major drawback for many. While some appreciate the location, be prepared for potential discomfort and external distractions that could impact your visit.
Value (2.8 out of 10)
mentioned by 17% of the guests
While the overall score for value sits at a 2.8, indicating a poor perception, there's a glimmer of hope with customer satisfaction at 8.3. Customers fondly recall the days of $5 subs, wishing for their return. This single positive sentiment, though focused on the past, shows a clear desire for more affordable options.
However, the current reality paints a different picture, with 10 negative comments out of 12 total. Many feel the restaurant is overpriced, with concerns about profit margins and being charged extra for almost anything. Issues like getting pricey food, including almost $10 for a footlong, and being refused discounts are frequently mentioned, leading to disappointment and even requests for refunds.
Value
12
Reviews
8%
Satisfaction
10
negative
1
neutral
1
positive
Rating distribution
What people like
What people don't like
- High prices
- Extra charges
- Refused discounts
Often praised
- $5 subsBring back the $5 subs!
Frequently criticized
- priceThe food was great, but the restaurant is way overpriced. In the past, when Subway offered $5 subs, I ate there at least once a week for my family of six.
- discountWas refused discount then I asked senior discount and yes but 10% OFF 1 item
- extra anythingasking me if I want extra anything so she can charge me extra
- paying for itI thought I was paying for it?
- pricesfood is getting pricey
- profit marginsowner of the store wants to keep her profit margins up
- purchase a cupI observed that this location denies African Americans water. This means if you are of color, you will be forced to purchase a cup for water. You've been warned.
- refundI want a refund for the extra I paid for the sandwich I did not get
- vegetablescharging you extra
If you're looking for budget-friendly options, this spot might leave you feeling the pinch. While customer satisfaction is surprisingly good, the low value score and numerous complaints about high prices and extra charges suggest you might pay more than you expect. Consider if the quality justifies the cost for you.
How are the prices at Subway?
You’re looking at roughly $16 per person – reported by 22 diners. That puts it in the $11–$20 category. For a Sandwich Shop, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at what folks actually spend, most prices cluster right around this sweet spot, with a few cheaper bites and just a handful of slightly pricier options.
Here’s a quick look at what guests spend per person, based on the latest 22 reviews.
How this Sandwich Shop stacks up against similar spots in Las Vegas when it comes to value for money.
Overall, we think the pricing feels pretty fair for a Sandwich Shop. It offers a solid mid-range option without breaking the bank, which is always a good thing!
Customer Reviews: what people think about Subway
Price per Person
- $11–$20
Service Intent
- Regular Visit
Visit Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
3
Disappointing Food Quality and Rising Prices
My experience at this restaurant was disappointing. The food quality has been declining, which is concerning given the increasing prices. I was surprised that they haven't started weighing each ingredient on the sandwiches at this point.
The food score was a 2 out of 5, while the atmosphere score was a 3 out of 5. Service was rated a perfect 5 out of 5, and there was no wait time.
- Service5
- Atmosphere3
- food quality2
- prices2
Price per Person
- $1–$10
Service Intent
- Solo Dining
Group Size
- Solo
Visit Type
- Dine-in
1
Nasty Smell, Left Without Ordering
I can't say anything about the food because the place has a nasty smell. I left without ordering.
- nasty smell1
Service Intent
- Quick Meal
Visit Type
- Takeout
Meal Type
- Lunch
2
Shocked by Sandwich Presentation
Usually, when I order a tuna sandwich with my order, I could tell immediately the difference between the Tuna sandwich and the Ultimate Italian BMT because of the weight. This time, I pulled out the lighter sandwich, thinking it was tuna, and was surprised to see it was actually the BMT order. I was shocked to see (or should I say NOT see) what I got.
Where is the lettuce? And look how they laid out the banana pepper! That is one banana pepper that was ripped and just laid across.
I found only one pickle! To make things short, look at the picture. The sandwich was a GINORMOUS.
- Tuna sandwich2
- Ultimate Italian BMT2
- lettuce1
Service Intent
- Quick Meal
Visit Type
- Dine-in
Wait Time
- Long (31+ min.)
2
Online Orders Trump In-Person Customers
My experience at the restaurant was frustrating. They prioritize online orders, meaning those who come in person have to wait. It felt like the people who drove there and came inside weren't considered important.
This approach to service made me feel undervalued as a customer.
- online orders2
- people that drive here2
Service Intent
- Quick Meal
Visit Type
- Dine-in
2
Night Staff Missing
My experience at the restaurant was disappointing because the night staff were not present. It seems the restaurant was not actually open for business if there was no one working. This raises concerns about the service availability during operating hours.
- night staff1
- service availability1
What Subway offers
Crowd
- Tourists
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
Popular for
- Dinner
- Lunch
- Breakfast
- Solo dining
Amenities
- Restroom
Offerings
- Healthy options
- Coffee
- Vegetarian options
- Quick bite
Dining options
- Dinner
- Catering
- Lunch
- Breakfast
Service Options
- Dine-in
- Takeout
- Delivery
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
- Quiet
FAQs
What dining options and atmosphere can you expect at Subway in The Lakes?
At Subway in The Lakes, you can enjoy a casual and quiet atmosphere perfect for a quick bite. They offer dine-in, takeout, and delivery services, with options available for breakfast, lunch, and dinner. It’s a great spot for a relaxed meal.
Does Subway in Las Vegas cater to families and those seeking specific dietary choices?
Yes, Subway in Las Vegas is good for kids, offering a dedicated kids’ menu. For adults, you’ll find healthy options and vegetarian choices readily available. It’s a convenient spot for the whole family to enjoy a meal tailored to their preferences.
How does Subway generally perform according to customer feedback?
Subway has an overall score of **3.7** and a customer satisfaction of **26.5%**. Key areas like **Food (3.8)**, **Service (3.8)**, **Ambience (3.6)**, and **Value (2.8)** all fall into the ‘poor’ range based on customer experiences.
What do customers appreciate most about Subway?
Many customers highlight the freshness of the ingredients and the accommodating nature of the staff. When the atmosphere is clean, it also contributes positively to their experience.
What are the main concerns customers have about Subway?
Frequent complaints revolve around the perception of high prices and poor value. Issues with uncomfortable dining environments, such as a lack of air conditioning or unpleasant smells, and inconsistent sandwich assembly are also common dealbreakers.