Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Subway – Orlando
Subway - Orlando
Photo from Subway
Subway at a glance
Orlando South Semoran
- 🥪 Sandwich Shop
$$
Price per Person $11–$20
mentioned by 57 of the guests
#127 out of 163 places to eat in Orlando
#11 Sandwich Shop out of 13 in Orlando
Average
5.5 out of 10
Food
Service
Ambience
Value
348
Reviews
50%
Satisfaction
Often praised
- Clean atmosphere
- Speedy service
- Tidy locations
Frequently criticized
- Poor value
- Rude staff
- Order errors
The sandwich shop Subway in Orlando’s South Semoran neighborhood is your go-to spot for a quick and satisfying meal. If you’re looking for healthy options that don’t compromise on flavor, you’ll find plenty to love here.
This casual eatery offers a convenient dining experience, perfect for a speedy lunch or a relaxed dinner. You can easily grab a fresh, custom-made sandwich whether you’re dining in, taking out, or opting for delivery.
Overview: Introducting Subway
Subway often impresses with its well-maintained spaces, offering a clean and organized atmosphere that many appreciate. The staff frequently receives praise for being incredibly friendly and professional, ensuring a speedy and pleasant experience.
Many customers also find the food, particularly the sandwiches, to be fresh and well-prepared. However, some visits reveal inconsistencies, with concerns about hygiene and locked restrooms.
There are also notable complaints regarding value, with customers feeling they don’t get their money’s worth due to perceived small portions or high prices. Service can also be a point of contention, with reports of rude staff and order accuracy issues.
Average
5.5
out of 10
348
Reviews
50%
Satisfaction
166
negative
8
neutral
174
positive
Overall, Subway receives an average rating with a 5.5 score, reflecting a mixed experience for many. Customer satisfaction stands at 50%, indicating that opinions are quite divided.
This balanced feedback comes from a substantial 348 customer comments, with 174 positive remarks nearly matched by 166 negative ones, suggesting a noticeable inconsistency in customer experiences. Delving deeper, the Ambience (8.1) is a clear strong point, often praised for its cleanliness and pleasant setting.
However, other key areas fall into the average range: Food (5.4) receives a moderate assessment, while Service (4.8) and Value (4.3) hover just below, indicating these aspects frequently leave room for improvement.
What people like
- Clean, organized atmosphere
- Speedy service
- Spacious, tidy locations
What people don't like
- Poor value for money
- Inconsistent, rude staff
- Order accuracy problems
Subway presents a mixed bag, with a 5.4 recommendation score suggesting it’s not a clear-cut choice. While you can often expect a clean environment and quick service, be prepared for potential inconsistencies in staff demeanor and the accuracy of your order.
If you prioritize a tidy space and fast food, it might be worth a visit. However, if value for money and consistent service are paramount, you might find yourself disappointed.
It’s a place that can deliver, but also one where expectations should be managed.
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Verdict: Our expert take on Subway
Food (5.4 out of 10)
mentioned by 61% of the guests
When it comes to the food, there are definitely some tasty highlights! With 47 positive opinions out of 95, many customers raved about the fresh ingredients, especially the veggies and bread. The meatball sub and vegetarian selection often received praise for being delicious and well-made, creating a great stack to the sandwich.
However, the food's overall score of 5.4 and 49.5% customer satisfaction suggest a mixed experience. 43 negative opinions highlighted issues with items like cookies and steak, and some found the bread stale or portions inconsistent. Concerns also arose about dirty knives and a lack of care in presentation.
Food
95
Reviews
49%
Satisfaction
43
negative
5
neutral
47
positive
Rating distribution
What people like
- Fresh ingredients
- Delicious subs
- Good veggie options
What people don't like
- Inconsistent portions
- Stale bread
- Poor presentation
Often praised
- foodthe food was looking fresh as well
- sandwichAs soon as you walk in, it's a great atmosphere. Everything is clean and organized :) Thank you Darryl for making a super yummy sandwich. And thanks to Janely for keeping this place spotless.
- freshEverything was fresh and always great
- subwell presented sub
- #20 (Elite Chicken, bacon & Ranch) subit came out so good
- American cheeseAdd extra American cheese and a little mayo.
- FoodFood:5
- Turkey Bacon Avocado subA very tasty well presented sub
- breadbread fresh
- club submy club sub was great
Frequently criticized
- breadThe staff were engaged in conversation amongst themselves, despite the restaurant being empty. When it was finally my turn to order, the bread tasted like cardboard and the food was not fresh. I will never go to a subway again.
- foodThe staff were engaged in conversation amongst themselves, despite the restaurant being empty. When it was finally my turn to order, the bread tasted like cardboard and the food was not fresh. I will never go to a subway again.
- subsMy experience at the restaurant was disappointing due to a significant error in my order. I placed an order for 3 different subs for 3 different people, but they didn't even bother to read the order and made them all the same. It's really not that hard to read, you guys.
- cookiesI only recived 2 cookies
- ingredientstossing the ingredients as if they were giving them away
- sandwichall bread no meat sandwich
- Buffalo sauceAnd a soda! I only miss the Buffalo sauce : (I sat and enjoyed my meal, thanks a lot :)
- Steak and Cheese MELTdefinitely not what I received
- awful sandwichesprepared such awful sandwiches
- cheesecheese was supposed to be pepperjack
If you're in the mood for a potentially fresh and tasty sub, it might be worth a try, especially for their vegetarian options. Just be aware that the quality can be a bit of a gamble, and some items or preparation might disappoint.
Service (4.8 out of 10)
mentioned by 89% of the guests
When it comes to service, this spot has a bit of a mixed bag, with 40.9% customer satisfaction. Many guests, based on 79 positive comments, raved about the friendly service and great staff, often highlighting quick and efficient employees who made their experience a joy. It seems some team members truly go above and beyond, providing awesome customer service and making sure orders are right.
However, the score of 4.8 indicates there's definitely room for improvement. With 111 negative remarks, common complaints point to rude staff, slow service, and issues with employee attitude and order accuracy. Some experiences describe staff being unprofessional or having a bad attitude, leading to frustration and feeling like an inconvenience.
Service
193
Reviews
40%
Satisfaction
111
negative
3
neutral
79
positive
Rating distribution
What people like
- Friendly, welcoming staff
- Quick, efficient service
- Great customer care
What people don't like
- Rude staff attitude
- Slow service speed
- Order accuracy issues
Often praised
- serviceThe staff was incredibly friendly, and the service was impressively speedy. They created a truly great stack for my sandwich, showcasing superb service.
- staffThey did a great job and made my sandwiches perfectly! I was greeted with a smile, and they seemed genuinely happy to serve us. Because of these two, I will 100% make this my go-to Subway.
- customer servicecustomer service I had today is absolutely A+ 100% pleasant and official
- employeesThere were two employees working, one preparing food and the other taking orders. Despite a rude customer ahead of me, the employees remained silent and professional, even switching roles immediately. I ordered the Turkey Bacon Avocado sub, which was very tasty and well-presented.
- managerThe manager is the sweetest person you'll know
- fastthe most cleanest fast respected people
- gentlemanI visit maybe once or twice a month. The gentleman works so hard, the store is always tidy, and the bathrooms always clean LOL.
- wait timeI didn’t wait in line
- DJone employee named DJ was just incredible
- DevinDevin helped me and he was the best
Frequently criticized
- serviceUnfortunately, the service was terrible, especially from Janely. She reluctantly told us we couldn't eat at the establishment with 50 minutes left until closing.
- customer serviceMy experience today was bad. I am not satisfied with the customer service because some employees do not have adequate education. Thank you.
- staffMy experience at this restaurant was extremely negative due to the staff. The personnel who attended me were incredibly rude, tossing ingredients as if they were giving them away for free or as if I wasn't going to pay. I will not return to this branch.
- orderThis used to be a great place to go to at anytime, but now it seems that if the Store Manager is working, it really sucks. She can't get your order right and is too busy talking to her workers, to whom she confessed in front of the customers that she messed up the girls' schedule. Well, not only did you mess up the schedule, you messed up my order!
- attitudeI complained at the store, and they laughed and said that is how they make them too bad.
- employeesemployees were very rude and showed a big attitude
- closing timethey were closing. However, Subway closes at 11:00 PM, and it was only 9:00 PM
- order accuracyMy experience at the restaurant was very negative. They rushed my order and then accused me of making my own order wrong. To make matters worse, they refused to fix it and were verbally aggressive.
- staff memberstaff member putting the extras on our subs was very rude
- Bad serviceMal servicio
Overall, the service here can be a bit of a gamble. While you might encounter some truly exceptional and friendly staff, theres a significant chance of running into slower service or less-than-stellar attitudes. If youre looking for consistently smooth and friendly interactions, you might want to manage your expectations.
Ambience (8.1 out of 10)
mentioned by 38% of the guests
Customers are generally quite pleased with the ambiance, giving it a strong 8.1 score and a solid 85.2% customer satisfaction. With 46 positive remarks out of 54, many appreciate the overall cleanliness, lovely decorations, and the chill vibe often accompanied by good music, making for a pleasant environment. However, not everyone had a perfect experience.
A few of the 8 negative comments mentioned concerns about the atmosphere or the establishment itself, with some specific complaints regarding hygiene practices and being denied entry to eat inside, which certainly dampened the mood for those guests.
Ambience
54
Reviews
85%
Satisfaction
8
negative
0
neutral
46
positive
Rating distribution
What people like
- Spotless and tidy
- Pleasing decorations
- Relaxed atmosphere
What people don't like
- Poor hygiene observed
- No indoor dining
- Restroom unavailable
Often praised
- atmospherebut lively atmosphere and they really made it makes a difference
- cleanlinessEverything is clean and organized :) Thank you Darryl for making a super yummy sandwich. And thanks to Janely for keeping this place spotless. I got the meal of the day for the first time, it's a great deal!
- cleanthe most cleanest fast respected people
- storeI visit maybe once or twice a month. The gentleman works so hard, the store is always tidy, and the bathrooms always clean LOL.
- decorationsdecorated the store for the holiday and it was so beautiful
- environmentthe cleanest environment
- locationvery clean and spacious location
- store cleanlinessstore was very clean and organized
- AtmosphereAtmosphere:5
- Subway locationnicest and biggest Subways I’ve been too
Frequently criticized
- atmosphereAtmosphere:1
- eating insideWe arrived 20 minutes early and were served reluctantly. We were not allowed to eat inside. However, the food was excellent, receiving a perfect score.
- establishmentno regreso más a este establecimiento
- hygiene practicesMy experience at this restaurant was concerning due to bad hygiene practices. I observed an employee overreaching over the food being prepared and noted the use of dirty knives.
- restroomThe restroom was locked by the key.
- this storesthis stores is super bad 👎 👎 👎
Overall, if you're looking for a clean and pleasant spot with a good vibe, this place seems to deliver. While a few isolated issues popped up, the vast majority of guests found the atmosphere quite enjoyable, making it a solid choice for a casual visit.
Value (4.3 out of 10)
mentioned by 6% of the guests
When it comes to value, things are a bit of a mixed bag here. While the score for value sits at an average 4.3, some customers have found the combined cost to be quite reasonable and appreciated the staff being proactive in helping me the customer get the best deal. These positive sentiments come from 2 out of 6 total opinions.
However, the customer satisfaction tells a different story, landing at a poor 33.3%. Many feel they didn’t get my moneys worth, with complaints about being scammed on double meat portions. The price itself is often seen as adding insult to injury, contributing to the feeling that business is bad for a reason, according to 4 negative opinions.
Value
6
Reviews
33%
Satisfaction
4
negative
0
neutral
2
positive
Rating distribution
What people like
- Reasonable combined cost
- Proactive for deals
What people don't like
- Scammed on portions
- Didn't get money's worth
- High price
Often praised
- best dealproactive in helping me the customer get the best deal
- combined costtheir combined cost was reasonable
Frequently criticized
- business is badMy experience at this restaurant was marred by the nasty staff. It's no wonder why their business is bad; they seem to hire bottom of the barrel employees. I would suggest going to Wawa for subs instead.
- double meatI ordered the new pro Italian sub with extra meat and a new pro Philly, but instead, I was scammed with horrible subs. This franchise is charging people for double meat and giving barely regular portions. I am contacting corporate about this issue.
- money's worthdidn’t get my moneys worth
- priceThe staff was friendly, but the food was disappointing. The price just adds salt in the wound.
If you're looking for a great deal, you might find some proactive help, but be wary of portion sizes. It seems the value can be hit or miss, so manage your expectations carefully to avoid disappointment.
How are the prices at Subway?
On average, you’ll spend around 15 per person – from 57 guests. That puts the restaurant in the $11–$20 category. For a Sandwich Shop, that’s mid-range, maybe slightly above.
Looking at what people actually spend, most diners keep it in the $11–$20 range, with a good chunk even going for the $1–$10 options. This shows prices cluster nicely around the average, offering good value.
Here’s a quick look at what guests spend per person, based on the latest 57 reviews.
How this spot’s value stacks up against similar restaurants in Orlando.
Overall, we think the pricing feels pretty fair for a quality sandwich shop. It’s a solid mid-range choice for a satisfying meal.
Customer Reviews: what people think about Subway
Service Intent
- Quick Meal
Visit Type
- Dine-in
10
Best Subway Experience Ever!
My experience at this Subway was exceptional. The server was incredibly welcoming and nice, even offering a heartwarming "Do me a favor and have an incredible life, " which genuinely made my day. The decorations were lovely, and the entire restaurant was remarkably clean.
It's impressive how good the restaurant smelled, especially for a Subway. The organization was outstanding, with perfectly cut tomatoes showcasing the staff's attention to detail and care for the customer experience. I highly recommend this location!
- server10
- decorations9
- clean10
Price per Person
- $11–$20
Service Intent
- Regular Visit
Visit Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Immediate (0–5 min.)
9
Beautiful Holiday Decor & Friendly Service!
My experience at this restaurant was wonderful! I visited during the holiday season and was impressed by the beautiful and clean decorations. The staff was incredibly friendly, and Darryl, in particular, provided excellent customer care while making my sub.
The food was so fresh, and I appreciated that there was no wait time. I will definitely continue to return to this location!
- decorations10
- cleanliness10
- staff10
Service Intent
- Quick Meal
Visit Type
- Dine-in
3
Terrible Service, Great Food
Unfortunately, the service was terrible, especially from Janely. She reluctantly told us we couldn't eat at the establishment with 50 minutes left until closing. I suggest you fix this problem because you are losing customers!
- food5
- service1
Price per Person
- $11–$20
Service Intent
- Quick Meal
Group Type
- Family
Group Size
- Small Group
Visit Type
- Takeout
Meal Type
- Lunch
Wait Time
- Immediate (0–5 min.)
9
Delicious Subs and Great Experience
I recently visited a nearby Subway restaurant and was pleasantly surprised by the cleanliness and refreshing atmosphere. The young server was welcoming and efficient, quickly taking my order. I learned about four new "Fresh Fix" subs, which I plan to try on my next visit.
Today, I enjoyed a full meatball marinara sub with pepper jack cheese and extra sauce, and a fresh tuna fish salad sub with the works. Both subs were delicious, and the combined cost was reasonable. The ordering process was hassle-free, with all embellishments easily visible.
I appreciated the friendliness of the staff, the quick and thorough ordering process, and most importantly, the freshness and taste of the subs. I definitely plan to return and suggest marketing the marinara sauce as a standalone product.
- cleanliness9
- atmosphere9
- meatball marinara sub10
Service Intent
- Quick Meal
Visit Type
- Dine-in
Meal Type
- Lunch
1
Unacceptable Service with Service Animal
My experience at this Subway location was incredibly frustrating. When I walked in with my service animal, the employee, identified by a handwritten name tag, did not greet us. Instead, she immediately stated, "we only allow service animals, " which I understood and confirmed.
Despite my explanation, she repeatedly insisted on the policy, which felt intrusive and unnecessary as it's illegal to question service animal status. This questioning while I was trying to order was very annoying. She then proceeded to refuse service.
When I asked for her name, she pointed to her handwritten name tag. Due to my eye problems, I couldn't read it. When I asked again, she rudely replied, "you can read it" and walked away.
She ignored my calls for assistance. Subway needs to do better.
- service animal policy2
- employee attitude1
- refusal of service1
What Subway offers
Crowd
- Tourists
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Vegan options
- Healthy options
- Vegetarian options
- Quick bite
Dining options
- Catering
- Breakfast
- Dessert
- Dinner
- Lunch
Service Options
- Dine-in
- Takeout
- Delivery
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
- Quiet
FAQs
Is Subway in South Semoran, Orlando, accessible and easy to park at?
Absolutely! This Subway location at 4518 S Semoran Blvd is fully wheelchair accessible, including the entrance, parking lot, seating, and restroom. You’ll also find usually plenty of free street parking and a free parking lot available for your convenience.
What kind of dietary options and family-friendly features does Subway in Orlando offer?
Subway in Orlando offers a variety of dietary choices, including excellent vegan, vegetarian, and healthy options. It’s also very family-friendly, providing a dedicated kids’ menu and a welcoming atmosphere, making it a great spot for a quick meal with children.
How does Subway generally rate with customers?
Subway holds an average overall score of **5.5**, with customer satisfaction at **50%**. While **Ambience** (8.1) is highly rated, **Food** (5.4), **Service** (4.8), and **Value** (4.3) receive more moderate to lower scores.
What do customers appreciate most about Subway?
Many customers frequently praise Subway for its clean and organized atmosphere, often noting the friendly and professional demeanor of the staff, and the impressively speedy service.
What are common complaints or areas for improvement at Subway?
Recurring concerns include issues with value for money, reports of inconsistent or rude staff, and problems with order accuracy, such as incorrect portions or items.