Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Chick-fil-A – Orlando
Chick-fil-A - Orlando
Photo from Chick-fil-A
Chick-fil-A at a glance
Orlando Orlando International Airport
- 🍔 Fast-Food-Restaurant
$$
Price per Person $11–$20
mentioned by 81 of the guests
#155 out of 163 places to eat in Orlando
#7 Fast-Food-Restaurant out of 8 in Orlando
Poor
3.8 out of 10
Food
Service
Ambience
Value
413
Reviews
24.2%
Satisfaction
Often praised
- Clean atmosphere
- Fresh chicken
- Friendly staff
Frequently criticized
- High prices
- Slow service
- Order errors
The restaurant, a popular Fast Food Restaurant in Orlando, specifically located near the Orlando International Airport, offers a truly convenient and welcoming experience. When you’re looking for a quick bite, you’ll find that Chick-fil-A provides a casual atmosphere perfect for travelers and locals alike.
You can enjoy delicious meals with the added benefit of excellent accessibility, including wheelchair accessible entrances, parking, seating, and restrooms, ensuring comfort for all guests.
Overview: Introducting Chick-fil-A
Chick-fil-A offers a generally pleasant experience, often noted for its clean atmosphere and the quality of its fresh food. Many appreciate the effort put into maintaining a comfortable dining space, making it a reliable choice for a quick meal.
However, some visits can be a mixed bag. Concerns frequently arise regarding overpriced items and occasional slow service, which can detract from an otherwise positive impression.
While the food often meets expectations, there are instances of a cold sandwich or other inconsistencies.
Poor
3.8
out of 10
413
Reviews
24.2%
Satisfaction
273
negative
40
neutral
100
positive
Chick-fil-A receives an overall 3.8 out of 10, indicating a generally poor experience according to customer feedback. This is further reflected in a low 24.2% customer satisfaction rate, suggesting that many patrons leave feeling disappointed.
These insights are drawn from 413 customer observations, with 100 positive and 273 negative remarks. Delving into specifics, Ambience scores an average (5.1), often described as clean and comfortable.
However, Food (4.7) also sits in the average range, with mixed opinions on consistency. Both Service (3.1) and Value (3) fall into the poor category, highlighting significant areas where the restaurant frequently misses the mark for many diners.
What people like
- Clean, comfortable atmosphere
- Fresh chicken options
- Friendly staff interactions
What people don't like
- High prices
- Slow, inconsistent service
- Inconsistent order accuracy
With an overall recommendation score of 4.1, Chick-fil-A presents a somewhat challenging proposition. While you might find a clean spot and some fresh chicken, be prepared for potential frustrations with pricing and service speed.
If you prioritize a quick, pleasant atmosphere and are willing to overlook potential value issues or occasional service hiccups, it might be worth a visit. However, if consistent service and clear value are top priorities, you might want to explore other options.
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Verdict: Our expert take on Chick-fil-A
Food (4.7 out of 10)
mentioned by 79% of the guests
When it comes to the food, many customers rave about the delicious breakfast sandwiches, chicken minnies, and waffle fries. There are 52 positive remarks out of 156 total comments, with folks often praising the fresh food and tasty lemonade. While the overall customer satisfaction sits at a challenging 33.3%, theres still a good chunk of love for specific menu items.
However, the food experience isnt always stellar, with 84 negative observations highlighting issues like cold food, soggy fries, and a general concern about food quality. Some found items like the chicken to be dry or salty, and a limited menu at this location was a frequent complaint. Despite a score of 4.7 (which is average), these consistent issues suggest there's room for improvement.
Food
156
Reviews
33%
Satisfaction
84
negative
20
neutral
52
positive
Rating distribution
What people like
- Fresh, warm food
- Delicious sandwiches
- Good waffle fries
What people don't like
- Cold, stale food
- Inconsistent food quality
- Limited menu options
Often praised
- foodThis particular location seems to have extended hours, which is a definite plus. I’ve eaten here a few times on various trips, and it’s always met my expectations. I can definitely recommend it!
- Chic-fil-A sauceand Chic-fil-A sauce
- Chick-fil-AWe absolutely love chick fil A!!!! Our favorite place to eat
- FoodFood:5
- breakfast sandwicheswe love our breakfast sandwiches
- chickenFrango saboroso
- chicken minniesmu chicken minnies
- chicken nuggetsThe staff member who took my order was patient, explained my options, and helped me create a custom combination (6-Piece Chicken Nuggets and Fruit Parfait) that wasn't on the default menu, even offering suggestions for a delicious meal. The food was warm and fresh; my chicken nuggets were ready immediately and didn't taste dry or greasy, and the yogurt parfait had fresh, chilled fruit. While the menu is more limited than larger locations (no kale bowl), it offers similar quality.
- chicken restaurantMy experience at this restaurant was exceptional. I found it to be the best chicken restaurant in the world. The service was fantastic, and the people were some of the nicest I've ever met.
- chicken sandwichthis chicken sandwich was so good
Frequently criticized
- foodThe cashier did not provide good treatment and seemed to mock me for not speaking English. The food also did not meet my expectations.
- friesMy experience at this restaurant was marked by incredibly useless and disorganized employees. It took over 25 minutes just to get fries, which is an unacceptable amount of time for such a simple order. The service was rated a 1, and the food and atmosphere also received a 1, indicating a very poor overall experience.
- chickenSalty from the tears of its employees. The buns were hard/stiff, the chicken was salty, and the fries were overcooked and salty (though this made them very crispy). However, the produce (lettuce and tomato) were fresh!
- food qualityThe food quality was disappointing
- drinksMy experience at this restaurant was incredibly disappointing. The woman taking our order kept interrupting us to talk to her co-worker friends and then forgot to give us our drinks until we had been standing there for about 7 minutes. We only ordered chicken nuggets, but customers who arrived much later received their orders before us.
- sandwichget a cold sandwich
- bunsSalty from the tears of its employees. The buns were hard/stiff, the chicken was salty, and the fries were overcooked and salty (though this made them very crispy). However, the produce (lettuce and tomato) were fresh!
- menuThe menu was shorter, like no salads, tenders, mac
- minisThe minis were way over cooked
- Chick-fil-A standardskeep up with the quality of the food and Chick-fil-A standards
So, should you try it? If you're craving specific items like their breakfast sandwiches or waffle fries, you might be pleasantly surprised. However, be prepared for a potentially inconsistent experience, especially regarding food temperature and overall quality, as reflected by the lower customer satisfaction.
Service (3.1 out of 10)
mentioned by 91% of the guests
Service
219
Reviews
17%
Satisfaction
168
negative
13
neutral
38
positive
Rating distribution
What people like
What people don't like
Often praised
- servicealways come to our table to ask if need something
- staffMy experience at this Chick-fil-A was the nastiest I've ever encountered. Although the staff was nice, the food was horrible. I waited 15 minutes in line only to receive a cold sandwich and fries.
- customer serviceCustomer service is great whenever I get the chance to stop by
- employeesemployees are always pleasant
- Brianhe is always pleasant, very accommodating and extremely easy to work with
- GREAT serviceI love GREAT service like this
- MariaMaria one of the cashiers she is so happy and positive
- app lets you customizeThe app lets you customize.
- busy timeeven when it's typically a busy time for the restaurant
- cashier Shanikashout out to my cashier Shanika Welcome my pleasure and have a good day way to go !
Frequently criticized
- serviceMy experience at this restaurant was horrible. The sandwich was not good, and the service was also poor. I have only eaten at Chick-fil-A twice before this visit, and I won't be returning anytime soon.
- waiting timeWhile the food was good, the employees were very slow. I would not recommend bothering unless you have an hour to wait.
- employeesI am very disappointed with my experience here. All the employees were standing around talking while I stood at the counter for a few minutes and no one said anything to me. So instead of waiting, I had to get my daughter McDonald’s.
- staffThe staff did not seem very friendly but they were professional.
- customer serviceMy experience at this restaurant was marked by terrible customer service and extreme slowness. I waited 15 minutes just for fries, which is unacceptable.
- cashierMy experience at the restaurant was disappointing. The cashier did not provide good treatment and seemed to mock me for not speaking English. The food also did not meet my expectations.
- experiencethe weirdest experience I’ve ever had with chick fil a
- managerobnoxious big dude who appeared to be a manager or something kept making ice cream drinks and giving them away
- orderBut…there were MANY employees working and it was S L O W to get our food. And they managed to screw up two things in our order.
- wait timeWhile the menu is more limited than larger locations (no kale bowl), it offers similar quality. It's a good option for post-arrival lunch, but might be trickier for pre-flight due to potential wait times. Plan accordingly!
Ambience (5.1 out of 10)
mentioned by 20% of the guests
When it comes to the vibe, its a bit of a mixed bag, but some diners really appreciate the atmosphere here. With 8 positive remarks, many highlight a clean, spacious, and comfortable food court or eatery setting. Some even describe it as having a great atmosphere or being top-notch, making it a preferred spot for a consistently positive experience.
However, the overall score for ambience sits at an average 5.1, and customer satisfaction is quite poor at just 36.4%. With 9 negative comments out of 22 total, many found the atmosphere to be an absolute zoo or even hostile, especially within the food court. Concerns about the floor being full of trash and the location' being inconvenient also frequently came up.
Ambience
22
Reviews
36%
Satisfaction
9
negative
5
neutral
8
positive
Rating distribution
What people like
- Clean and comfortable
- Great atmosphere
- Positive eatery vibe
What people don't like
- Absolute zoo
- Hostile atmosphere
- Trashy floor
Often praised
- atmosphereatmosphere were also top-notch
- food courtthe food court is spacious, clean, very comfortable
- eatery✈️My experience at this Chick-fil-A has been consistently positive, making it my preferred eatery after flying into Orlando. I've been having lunch here for years with no negative experiences.
- restaurantthe restaurant is always clean
Frequently criticized
- atmosphereNot a good morning or any kind of acknowledgment that my family and I were there.
- locationwasted 20 minutes going to this location to realize it’s inside the airport
- floorthe floor is always full with trash
- food courtabsolute zoo right now. By far the biggest line in the food court
- other chick fil anothing like any other chick fil a
While some appreciate the clean and comfortable eatery vibe, many find the food court atmosphere to be an absolute zoo and even hostile, with cleanliness issues like a trashy floor often mentioned. If you're looking for a peaceful dining experience, this might not be your spot, but if you can handle a bustling airport setting, it could be a convenient stop.
Value (3 out of 10)
mentioned by 13% of the guests
A small handful of diners, based on 2 positive remarks out of 16 total, did find the price point acceptable, with some even noting that the prices seemed reasonable for airport food. These few positive opinions suggest that for some, the cost wasn't a major issue. However, the overwhelming sentiment, with 12 negative remarks, points to significant concerns about value.
Many felt the price was simply too high, describing items as overpriced or lamenting being overcharged. The overall value score is a poor 3, and customer satisfaction sits at a very low 12.5%, indicating widespread disappointment with how much things cost extra.
Value
16
Reviews
12%
Satisfaction
12
negative
2
neutral
2
positive
Rating distribution
What people like
- Acceptable price point
What people don't like
- Very high prices
- Frequent overcharging
- Hidden extra costs
Often praised
- priceNot too pricey
- pricesThe prices seemed reasonable for airport food.
Frequently criticized
- priceMy suggestion is to improve the terrible attention from the cashier 🤦🏻♀️ and, above all, communicate clearly what they sell. It's not optional for customers to know that the regular combo is just the bun and chicken for $15 ❓🙄👎🏻. They should always offer the sauces and be communicative.
- $27rested 27$ because o just couldn't eat it
- combo mealsI ordered 1 Grilled Spicy Deluxe sandwich #6, 1 chick-fil-a #1, and 1 large fries. However, I was charged for 2 combo meals. I received 2 sandwiches and 2 fries, but no drinks.
- cost extrait would cost extra
- large drinkI stood in line for the duration of my lunch just so I could get an ice cold Sunjoy (sweet tea and lemonade) to enjoy on my shift at work. Unfortunately, not only was I almost charged $10 for a large drink, but when my drink was handed to me, it was warm and had absolutely no ice. When I asked for ice, they added just a couple of cubes and placed the lid back on.
- over chargedwhy I was over charged
- overchargedbecause of those mistakes we were over charged
- overpriceddisappointing and overpriced
- paid around $30So I totally paid around $30 for a single breakfast meal
- single breakfast mealpaid around $30 for a single breakfast meal
If you're looking for good value, this might not be your best bet, as many customers found the prices steep and felt overcharged. Be prepared for potentially high costs, and double-check your bill carefully.
How are the prices at Chick-fil-A?
You’re looking at roughly $14 per person – reported by 81 diners. That puts it in the $11–$20 category. For a Fast Food Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at what people actually spend, most guests keep it in the $11–$20 range, with a good number even opting for the $1–$10 bracket. This shows it’s primarily a budget-friendly to mid-range option, with prices clustering nicely around the lower end.
Here’s a quick look at what guests spend per person, based on the latest 81 reviews.
How does this restaurant’s value stack up against similar spots in Orlando?
Overall, we think the pricing feels quite fair for a Fast Food Restaurant. It offers good value for a quick bite without breaking the bank.
Customer Reviews: what people think about Chick-fil-A
Service Intent
- Quick Meal
Visit Type
- Dine-in
2
Disappointing Chick-fil-A Experience
My experience at this Chick-fil-A was not the same as I've had at other locations. The staff rudely informed me that the salads are pre-made and they could not make a market salad without chicken or accommodate any modifications. It was not a pleasurable experience.
- salads2
- modifications1
- staff1
Service Intent
- Quick Meal
Meal Type
- Breakfast
1
Celiac Nightmare: Gluten Hashbrowns Served
I am celiac and had a Bad experience at this restaurant. The cashier sold me hashbrowns with gluten without asking me or offering any options. She seemed mad, and it was a terrible experience.
I visited on Thursday, December 11th, at 9 in the morning.
- hashbrowns with gluten1
- cashier1
Price per Person
- $1–$10
Service Intent
- Quick Meal
Visit Type
- Dine-in
Meal Type
- Breakfast
Wait Time
- Long (31+ min.)
Noise Level
- Moderate
6
Great Food, Terrible Service
My experience at this restaurant was a mixed bag. The food was exceptional, earning a perfect score. However, the service was incredibly slow.
The staff seemed preoccupied with their own issues, prioritizing them over the customer's needs and the urgency of the situation. The atmosphere was rated as average.
- food10
- atmosphere6
- service2
- staff2
Service Intent
- Regular Visit
Visit Type
- Dine-in
9
Amazing Food and Kind Employees
My experience at the restaurant was fantastic! The food was amazing, and the employees were super kind. They consistently came to our table to ask if we needed anything, demonstrating excellent service and attentiveness.
- food10
- employees10
- service9
Price per Person
- $11–$20
Service Intent
- Quick Meal
Group Type
- Couple
Group Size
- Couple
Visit Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Long (31+ min.)
Noise Level
- Loud
1
Terrible Service and Food Quality
My experience at this restaurant was extremely disappointing. I waited 30 minutes for a single chicken sandwich, and the attitude of the workers was horrible. It felt like they viewed customers as a burden for paying for their food.
The food quality was also poor, earning a 1-star rating. This establishment desperately needs new management.
- waiting time1
- attitude of the workers1
- food quality1
What Chick-fil-A offers
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
Popular for
- Dinner
- Lunch
- Breakfast
- Solo dining
Amenities
- Restroom
- Wi-Fi
Offerings
- Quick bite
- Coffee
Dining options
- Catering
- Breakfast
- Counter service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- Delivery
Parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
FAQs
Is Chick-fil-A at Orlando International Airport accessible for all guests?
Yes, this Chick-fil-A location is designed to be fully accessible. You will find a wheelchair accessible entrance, parking lot, seating, and restrooms, ensuring a comfortable visit for everyone.
What dining and service options are available at Chick-fil-A Orlando International Airport?
You can enjoy a quick bite for breakfast, lunch, or dinner with counter service and seating available. Additionally, delivery service is offered, and catering options are provided for your convenience.
What is the overall verdict for Chick-fil-A?
Chick-fil-A receives an overall score of **3.8** out of 10, with customer satisfaction at **24.2%**. While Ambience (5.1) and Food (4.7) are considered average, Service (3.1) and Value (3) are frequently rated as poor.
What do customers generally appreciate about Chick-fil-A?
Customers often praise the restaurant for its clean and comfortable atmosphere. Many also find the chicken options to be fresh and well-prepared, contributing to a positive dining experience.
What are the common complaints from Chick-fil-A customers?
Frequent complaints revolve around the high prices, with some feeling overcharged for their meals. Additionally, slow and inconsistent service, along with occasional order inaccuracies, are common points of dissatisfaction.