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oChef » Deon’s – Cleveland
Deon's - Cleveland
Photo from Deon’s
Deon's at a glance
Cleveland Hough
- 🍔 American Restaurant
$$
Price per Person $31–$40
mentioned by 86 of the guests
#59 out of 62 places to eat in Cleveland
#3 American Restaurant out of 3 in Cleveland
Poor
3.8 out of 10
Food
Service
Ambience
Value
459
Reviews
27.2%
Satisfaction
Often praised
- Delicious food
- Good atmosphere
- Late hours
Frequently criticized
- Poor service
- Long waits
- Bad value
The restaurant, an American eatery located in Cleveland’s vibrant Hough neighborhood, offers you a trendy atmosphere perfect for your next meal. At Deon’s, you’ll discover a welcoming spot where you can enjoy everything from a quick bite to a leisurely dinner.
Whether you’re craving small plates or late-night food, this Cleveland gem provides a casual yet stylish setting for your dining experience. It’s a fantastic choice for anyone looking for a modern American restaurant in the area.
Overview: Introducting Deon's
Deon’s offers a mixed experience, with many appreciating the fresh and delicious food and the overall atmosphere, especially for a late-night spot. Customers often highlight the convenience of their late hours, making it a go-to for after-dark cravings.
However, the experience can be hampered by significant issues. Frequent complaints about wait time and inconsistent customer service suggest operational challenges.
Additionally, finding parking can be a real hassle, and some have noted an unpleasant smell.
Poor
3.8
out of 10
459
Reviews
27.2%
Satisfaction
313
negative
21
neutral
125
positive
Deon’s holds an overall Restaurant Score of 3.8, placing it in the poor category, which aligns with a low Customer Satisfaction of 27.2%. This indicates that a significant portion of patrons leave feeling disappointed.
These insights are drawn from 459 customer opinions, with 313 expressing negative sentiments compared to 125 positive ones. Looking closer at the specifics, Food (4.3) is the strongest aspect, generally considered average, despite some reports of burnt or dry items.
Ambience (5.4) also lands in the average range, with positive notes on cleanliness and vibe often offset by parking difficulties and occasional unpleasant smells. However, Service (2.7) and Value (2.9) both fall into the poor category, reflecting widespread concerns about long waits, rude staff, and pricing that doesn’t always match expectations.
What people like
- Delicious food options
- Pleasant atmosphere
- Convenient late hours
What people don't like
- Inconsistent service
- Extended wait times
- Questionable value
If you’re seeking a spot for fresh and delicious food during late hours and don’t mind a potentially mixed experience, Deon’s might be worth considering. However, be prepared for potential challenges with wait time and customer service.
With a Recommendation Score of 4, Deon’s isn’t a strong endorsement, nor is it a complete dismissal. It suggests that while some aspects are appealing, the overall experience is inconsistent.
Weigh your priorities carefully before deciding to visit.
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Verdict: Our expert take on Deon's
Food (4.3 out of 10)
mentioned by 89% of the guests
While the food scores an average 4.3, some diners truly hit the jackpot! With 88 positive remarks out of 262 total, many celebrate the food FRESH dishes, seasoned to perfection items, and popular choices like Mac and cheese and wings. It seems some find a genuinely amazing culinary experience here.
However, the food quality is a bit of a gamble, reflected in a poor 33.6% customer satisfaction. A significant 161 negative comments highlight issues such as no flavor, overly salty dishes, overcooked items, and even complaints about old wings, suggesting a real inconsistency in what lands on your plate.
Food
262
Reviews
33%
Satisfaction
161
negative
13
neutral
88
positive
Rating distribution
What people like
- Food is fresh
- Seasoned to perfection
- Amazing culinary experience
What people don't like
- No flavor, too salty
- Old, spoiled food
- Overcooked, greasy food
Often praised
- foodMy experience at this restaurant was fantastic! I received amazing customer service and enjoyed fresh and delicious food. The prices were also very reasonable, offering a great price for the quality.
- greensThey kindly gave me an extra side of baked potato because the corn bread wasn't ready yet. EVERYTHING WAS DELICIOUS!
- Mac and cheeseover either rice 🍚 or Mac and cheese 🧀
- Scampi DinnerThe Scampi Dinner was packed full
- fishFood was delicious fish battered and fried perfectly
- good foodMy experience at this restaurant was positive, primarily due to the good food. While the neighborhood wasn't the best, the food quality made it worthwhile.
- riceover either rice 🍚 or Mac and cheese 🧀
- salmon over riceThe salmon over rice was very hearty portion
- wingsI got wings
- 10pc wing ding combograb a 10pc wing ding combo 💯
Frequently criticized
- foodI pray for their humility soon, but in the meantime, I will spend my money where good service and QUALITY outshine greed. Edit: There is still no accountability for the terrible food or customer service. These owners seem indifferent to customer satisfaction, believing they will still profit from those unaware.
- friesI was very disappointed because the food looked so good on videos, but it was different in person. My fries and wings tasted burnt, like they were cooked in old grease. I asked if they would cook the wings in batter, but they didn't.
- chickenthe chicken on it taste like it's been cooked 5 times it's so hard and dry
- wingsI was very disappointed because the food looked so good on videos, but it was different in person. My fries and wings tasted burnt, like they were cooked in old grease. I asked if they would cook the wings in batter, but they didn't.
- chicken wingsAfter speaking with an individual at the store who informed me about their longevity at this location and the quality of their food, I was served dry, old chicken wings. The food was brought out in approximately 2 minutes.
- greensHowever, the fish was really good and crispy. Unfortunately, the greens were bland and the yams were terrible.
- fishthe fish was hard and the too part was not cooked enough
- riceRice and gravy were so salty, I couldn't eat it.
- AlfredoI was actually rocking with your restaurant, but you got me heart broken about this Alfredo. Please don't make a smart remark about it.
- Mac n cheesethe Mac n cheese was not good at all
If you're feeling adventurous, some dishes might impress, but be prepared for a potentially inconsistent experience. Given the low customer satisfaction, it might be wise to approach with caution if food quality is your top priority.
Service (2.7 out of 10)
mentioned by 62% of the guests
While there are a few glimmers of hope, the overall picture for service here is quite challenging. Some patrons did praise the professional and friendly cashier and staff, with specific mentions of individuals like Deon providing great customer service. These 22 positive remarks highlight that good interactions are possible.
However, the overwhelming sentiment points to significant issues. With a score of just 2.7 and customer satisfaction at a mere 16.5%, a large number of the 133 comments, specifically 108 negative ones, detail problems. Many experienced poor customer service, frustrating wait times, and negative staff attitudes, with the owner's attitude also frequently cited as a major concern.
Service
133
Reviews
16%
Satisfaction
108
negative
3
neutral
22
positive
Rating distribution
What people like
- Professional cashier
- Great staff
- Amazing customer service
What people don't like
- Rude staff attitudes
- Excessive wait times
- Poor customer service
Often praised
- servicethe service was also good
- customer serviceexcellent customer service is!!
- DeonI was particularly impressed with Deon, who was very professional and kind. He clearly knows what he’s doing with BBQ 🍗.
- Customer ServiceCustomer Service. Mind blowing
- Mr. RobMr. Rob knows exactly what excellent customer service is!!
- ServiceService:5
- cashierThe cashier was professional & friendly
- cooked to order my fishthey cooked to order my fish
- cooksGreat cooks give you great food
- great serviceThank you guys for the great service
Frequently criticized
- customer serviceHowever, I didn't get my food until 2: 20 PM. The customer service is horrible; I literally waited for 45 minutes AFTER I was notified my food was ready. Not to mention, it wasn't even worth the wait!
- serviceWhen I call, they hang up, and when I try to call back, it goes to voicemail. This is bad service, especially when spending $64.
- waiting timeShe literally ignored me for 15 minutes while I stood at the window!
- orderI'm currently waiting on an order that I called in at 7: 00 pm and it's now 9: 00. The order is not ready. When I call, they hang up, and when I try to call back, it goes to voicemail.
- wait timeDefinitely wasn't pleased with the wait time. 20 mins turned into an hour
- staffthe staff is rude and will not offer any type of resolution
- cashierThe cashier was extremely rude to me for no reason at all!!!
- managerguy which he says he’s the manager is so unprofessional
- refundthe owner would not refund or compensation for that meal
- waiteverything else is horrible from the wait
If you're considering a visit, be prepared for a potentially frustrating experience with the service. While a few staff members shine, the consistent issues with wait times and overall customer interaction suggest it might be a gamble. You might want to look elsewhere if service is a top priority for you.
Ambience (5.4 out of 10)
mentioned by 16% of the guests
When it comes to the vibe, this spot has some definite upsides! Many folks appreciate the restaurant cleanliness, the overall atmosphere, and the cool vibe, especially since its open late. With 10 positive remarks out of 21 total, its clear some enjoy the setting, even if the overall score of 5.4 is average and customer satisfaction sits at a mixed 47.6%.
However, there are some noticeable drawbacks that keep the ambience from truly shining. A significant concern revolves around parking, with many finding it difficult. The smell inside the restaurant is also a recurring negative, and the neighborhood or nearby hood club can be a distraction, as noted in 10 negative opinions.
Ambience
21
Reviews
47%
Satisfaction
10
negative
1
neutral
10
positive
Rating distribution
What people like
- Clean restaurant
- Open late
- Cool vibe
What people don't like
- Difficult parking
- Bad smell
- Noisy neighborhood
Often praised
- atmosphereatmosphere was very good
- vibeThis place is a vibe for young adults
- AtmosphereAtmosphere:5
- late hoursthey don’t close until like 4 am lol clutch!!!
- open latethey are open late
- placeI used to love this place, but my recent experiences have been disappointing. Every time I order, the order is either wrong or the food is cold and not great.
- restaurant cleanlinessrestaurant is very clean
Frequently criticized
- Parking spaceDifficult to find parking
- atmosphereAtmosphere:1
- hood clubI ordered wings, polish boys, and mac n cheese. The mac n cheese was going, going, but the hood club next door was a bit of a distraction. Overall, it was a pretty quick dinner with free street parking available.
- horrible smellit's smells horrible in here
- neighborhoodNot the best neighbor
- no parkingNo parking
- parkingParking:Busy enter sections Parking literally on the street
- parking spaceDifficult to find parking
- restaurant locationit’s not the same like when they was on 55th
- smellthe smell of the restaurant omg
If youre looking for a late-night spot with a clean, casual vibe and dont mind a bit of a hunt for parking or a potentially off-putting smell, this place might work. However, if a pristine, quiet environment is crucial, you might want to consider other options.
Value (2.9 out of 10)
mentioned by 32% of the guests
While the overall sentiment leans negative, a small number of diners (5 out of 43 comments) did find some positives regarding value. They occasionally praised items as reasonably priced or highlighted the appeal of a Buy one Get one FREE menu for good deals, especially when ordering delivery. However, the majority of feedback paints a different picture.
With a poor score of 2.9 and customer satisfaction at a low 11.6%, many felt the value was lacking. A significant 34 comments pointed to issues like being overpriced, overcharged, or simply finding the prices too high, often concluding it was not worth the price for the quantity or quality received.
Value
43
Reviews
11%
Satisfaction
34
negative
4
neutral
5
positive
Rating distribution
What people like
- Reasonably priced items
- Buy one get one deals
- Affordable delivery options
What people don't like
- Overpriced items
- Feeling overcharged
- Poor quantity for price
Often praised
- priceI received amazing customer service and enjoyed fresh and delicious food. The prices were also very reasonable, offering a great price for the quality. I highly recommend anyone to stop in for a bite.
- Buy one Get one FREE menuon the Buy one Get one FREE menu I ordered
- deliveryI forgot to take a pic before I started eating, lol, but here’s the 3-piece dinner. I was nervous after reading the reviews, but I was hungry and it was the cheapest delivery, so I got it. Honestly, it was good.
- reasonably pricedThe food was consistently fresh and seasoned to perfection. I also appreciated that it was reasonably priced. The service and atmosphere were both rated a perfect 5, making for a truly enjoyable dining experience.
Frequently criticized
- pricethe price for the little wing dings was not good
- pricesFor the prices this place charge, it should be much much better
- $25for $25 I took for that
- $25 bucksvery disappointing for $25 bucks
- $81.00I spent $81.00
- $89I spent $89
- 6 wings & fries6 wings & fries for $12.99
- Offer is bogusOffer is bogus
- bank cardI live nearby and often order late-night food. On this past order, the food was not made correctly, and my bank card was overcharged. I spent a lot of money on two separate meals.
- chicken comboMy experience at the restaurant was disappointing. I was charged $15 for a $8 chicken combo, which I assume was due to it being after hours. To add to the frustration, my fries were cold.
If value is your top priority, you might want to proceed with caution here. While a few diners found specific reasonably priced items or Buy one Get one FREE deals, the overwhelming sentiment suggests many felt overpriced and that the experience was not worth the price. Its likely to disappoint if youre expecting good bang for your buck.
How are the prices at Deon's?
On average, you’ll spend around $33 per person – based on 86 guests. That puts the restaurant in the $31–$40 category. For an American Restaurant, that’s comfortably mid-range.
Looking at what people actually spend, we see a good mix: many diners find options in the $11–$30 range, while others opt for dishes in the $31–$50 bracket, showing a nice variety from more budget-friendly to slightly more premium choices.
Here’s a quick look at what guests spend per person, based on the latest 86 reviews.
Comparing this restaurant’s value for money against similar spots in Cleveland.
Considering the variety of price points available, from more affordable to slightly higher-end, we think the pricing feels quite fair for an American Restaurant in Cleveland. It offers flexibility for different budgets while maintaining a mid-range average.
Customer Reviews: what people think about Deon's
Price per Person
- $31–$40
Service Intent
- Food Exploration
Visit Type
- Delivery
2
Disappointing Experience, Never Again
I hate to do this, but my experience with this restaurant was very disappointing. I used the buy-one-get-one online deal on DoorDash, and I will never order from here again. The food was trifling.
The chicken was overcooked and had no seasoning. I forgot how bad the Mac n cheese was; it tasted like knockoff Velveeta. The only thing I usually get from here is the loaded potato, but I was trying to be different this time.
The soul rolls were dry and truly lacked any soul. The photos are unnecessary because the food was that bad. It's available on DoorDash, but I advise against it.
- loaded potato7
- food2
- chicken1
- seasoning1
Service Intent
- Food Exploration
Visit Type
- Dine-in
5
Disappointing Alfredo at Deon's
I love love love Deon’s, but I never had the Alfredo till today. All I can say is I’m very disappointed; it tastes just like the Alfredo sauce in the jar and is very salty. The food score was 3.
- Alfredo2
- salty2
5
Heartbroken by Alfredo, but loved the restaurant
I was actually rocking with your restaurant, but you got me heart broken about this Alfredo. Please don't make a smart remark about it.
- Alfredo2
Price per Person
- $21–$30
Service Intent
- Food Exploration
Visit Type
- Dine-in
Wait Time
- Long (31+ min.)
Noise Level
- Moderate
2
Disappointing Experience, Poor Service
My experience at this restaurant was largely negative. While the first lady who assisted me was nice, the Alfredo over rice was DISGUSTING. The wings and Polish boy were okay, but for the price, it was NOT WORTH IT.
To make matters worse, the light-skinned lady who handed me my food had a horrible attitude and was extremely rude. I will never spend $100 in an establishment and receive such poor service. 👎🏿 I won't be going back.
- wings5
- Polish boy5
- Alfredo over rice1
- price2
- light skinned lady1
Price per Person
- $21–$30
Service Intent
- Quick Meal
Visit Type
- Dine-in
Wait Time
- Long (31+ min.)
Noise Level
- Quiet
2
Disappointing Experience with Cold Food
My experience at this restaurant was quite disappointing. I spent $71 and ordered a Polish boy with onion rings, a $5 wing ding meal, cheesecake, and two steak and shrimp rice bowls. Unfortunately, the rice bowls were nasty; the rice was overcooked and the bowls were oily.
To make matters worse, the service was extremely slow and the food arrived cold. I am requesting a refund.
- rice bowls2
- rice2
- bowls2
What Deon's offers
Crowd
- Tourists
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Popular for
- Dinner
- Lunch
- Solo dining
Offerings
- Small plates
- Late-night food
- Quick bite
Dining options
- Brunch
- Lunch
- Dinner
- Dessert
Service Options
- Dine-in
- Takeout
- Delivery
Parking
- Free street parking
- Free parking lot
Atmosphere
- Casual
- Trendy
FAQs
What dining options does Deon's Restaurant offer throughout the day?
At Deon’s, you can enjoy a variety of dining experiences to fit your schedule. You’ll find delicious options for brunch, lunch, and dinner, making it a versatile spot for any meal. Don’t forget to save room for dessert, as they also offer sweet treats to complete your visit.
What service options and parking facilities are available when you visit Deon's Restaurant?
Deon’s provides flexible service options, allowing you to dine-in, order takeout, or have your meal delivered right to you. For your convenience, you’ll also find ample parking with both free street parking and a free parking lot available, making your visit hassle-free.
What is the overall customer sentiment for Deon's?
Deon’s has an overall Restaurant Score of 3.8 and a Customer Satisfaction of 27.2%, indicating a generally poor customer experience. While Food (4.3) and Ambience (5.4) are considered average, Service (2.7) and Value (2.9) are rated poorly.
What do customers appreciate most about Deon's?
Customers frequently praise Deon’s for its fresh and delicious food, with specific mentions of well-prepared fish and hearty salmon dishes. The atmosphere is also often noted positively, especially for its late hours and clean environment.
What are the main drawbacks customers experience at Deon's?
Key issues include inconsistent customer service and extended wait times, with many reporting rude staff and long delays. Additionally, customers often face difficulties finding parking, and some have noted an unpleasant smell in the restaurant.