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oChef » Mai Thai – Orlando
Mai Thai - Orlando
Photo from Mai Thai
Mai Thai at a glance
Orlando Central Business District
- 🌶️ Thai Restaurant
$$
Price per Person $31–$40
mentioned by 92 of the guests
#108 out of 163 places to eat in Orlando
#1 Thai Restaurant out of 2 in Orlando
Good
6.3 out of 10
Food
Service
Ambience
Value
689
Reviews
59.1%
Satisfaction
Often praised
- Delicious food
- Lively atmosphere
- Great service
Frequently criticized
- High cost
- Long waits
- Cleanliness issues
The restaurant Mai Thai is a vibrant Thai Restaurant located in the heart of Orlando’s Central Business District. You’ll discover a trendy spot perfect for enjoying authentic Thai flavors.
Whether you’re seeking healthy options or late-night food, this cozy establishment offers a welcoming atmosphere for your dining experience. It’s a popular choice for both lunch and dinner.
Overview: Introducting Mai Thai
Mai Thai offers a lively dining experience where the culinary offerings often hit the mark, with many appreciating the diverse menu. The atmosphere is frequently praised for its energetic vibe, making it a popular spot for gatherings.
Guests often highlight the attentive staff and the engaging DJ, contributing to a memorable visit. However, some visits to Mai Thai can be a mixed bag.
Concerns occasionally arise regarding the overall value, with some finding the prices a bit steep. There have also been instances where the dining area’s cleanliness or the efficiency of service could be improved, leading to a less consistent experience.
Good
6.3
out of 10
689
Reviews
59.1%
Satisfaction
257
negative
25
neutral
407
positive
Mai Thai registers an overall score of 6.3, placing it in the average category, with customer satisfaction at a mixed 59.1%. This assessment comes from 689 customer opinions.
The culinary experience stands out, with Food scoring 6.6, often described as delicious and a highlight for many. The restaurant’s Ambience also contributes positively, earning a 6.9, reflecting a generally enjoyable atmosphere.
While Service holds an average score of 6, some experiences indicate room for improvement in attentiveness and speed. The most significant area for concern is Value, which scores a poor 3.2, frequently cited for unexpected charges or perceived high prices.
With 407 positive remarks and 257 negative ones, the feedback suggests a place with notable strengths but also clear areas needing attention.
What people like
- Delicious Thai food
- Lively atmosphere, DJ
- Attentive, friendly staff
What people don't like
- High prices, hidden fees
- Long waiting times
- Inconsistent cleanliness
Mai Thai presents a vibrant setting with generally well-regarded food and an engaging atmosphere, making it a suitable choice for those seeking an energetic outing. The service, while often praised for its friendliness, can be inconsistent, and the overall value proposition is a notable concern for many patrons.
With a recommendation score of 6.2, Mai Thai is a place to consider if you prioritize a lively environment and good food over strict budget adherence or guaranteed swift service. Be prepared for potential delays and review your bill carefully, but you might find the experience worthwhile for its unique vibe.
Similar Restaurants in Orlando
- Thai Restaurant
6.2
out of 10
out of 10
418
55.7%
- $$
- Central Business District
- Food
- Service
- Ambience
Verdict: Our expert take on Mai Thai
Food (6.6 out of 10)
mentioned by 84% of the guests
The food here often hits the mark, with many guests raving about dishes like the calamari, basil fried rice, and Pad See-Ew with scallops. Patrons frequently praise the generous portions and flavorful meals, noting that many items arrive hot and savory. With 186 positive comments, it's clear there are plenty of delicious options to explore.
However, the culinary experience can be a bit of a mixed bag, reflected in a customer satisfaction of 63.7% and an average score of 6.6. Some diners have encountered meal quality issues, describing dishes as salty, having zero seasoning, or even a mushy mess. These 92 negative comments suggest inconsistency, with some finding the food lacked flavor or was not fresh.
Food
292
Reviews
63%
Satisfaction
92
negative
14
neutral
186
positive
Rating distribution
What people like
- Amazing calamari
- Generous portions
- Flavorful dishes
What people don't like
- Lacked flavor
- Salty dishes
- Mushy noodles
Often praised
- foodTo drink, we ordered a Mai Thai and a Lychee Martini from the specialty cocktail menu. The presentation of the dishes was beautiful, and there were absolutely no complaints about the food. Furthermore, the service from the general manager, Micheal, was excellent.
- drinksThe food was absolutely amazing; the yellow curry with roti was the best I've had and well worth the price. The edamame was perfectly seasoned, and our drinks were balanced. However, my only complaint is for the price compared to the ambiance.
- Thai foodtheir Thai food and it was absolutely amazing
- brunchalways a time for the brunch on the weekends
- FoodFood was good!
- Thai teaI had lunch here a few days ago and ordered their crispy duck with basil fried rice, a spring roll, and a Thai tea. Everything was absolutely delicious. The spring rolls were "chefs kiss" and the duck was perfectly crispy on the outside and juicy on the inside.
- brunch spotAmazing brunch spot! Best in downtown!
- calamarithe calamari, which by far, was the most amazing calamari I've ever tasted.
- chicken potstickersMy friend had the chicken potstickers, which were also yummy!
- duckThe duck, grouper and rib eye are "de show"
Frequently criticized
- foodMy experience at this restaurant was extremely negative. I ordered food and drinks that I never received but was still charged for. When I requested to speak to a manager, I was told he was unavailable.
- drinksMy experience at this restaurant was extremely negative. I ordered food and drinks that I never received but was still charged for. When I requested to speak to a manager, I was told he was unavailable.
- noodlesRegarding the noodles, they were very salty and not fresh.
- Pad ThaiKetchup based puddle of soggy noodles is not Pad Thai!
- avocado toastavocado toast, which arrived 15 minutes after everyone else had finished their meals
- chickenThey grilled the chicken and put the burnt particles from the grill in the soup
- freshnessMultiple people from my group had to have their food sent back because it either wasn't fresh
- mealI only got a $17 meal which was a burger and fry
- Asian fusion foodtook away the Asian fusion food
- Shrimp & Gritsfood wasn’t fresh it actually upset my tummy
If you're looking for a meal, this spot offers some standout dishes that are often praised for their flavor and generous portions. However, be prepared for potential inconsistencies in quality and seasoning, as some experiences have been less than stellar.
Service (6 out of 10)
mentioned by 79% of the guests
The service here presents a bit of a mixed bag, landing an average score of 6 and a mixed customer satisfaction of 55.7%. Many guests (122 positive remarks) raved about Manager Michael and the staff for being accommodating and quick with orders, often providing excellent service and a warm welcome. On the flip side, 93 opinions highlighted significant issues like long wait times, slow service, and bad attitude from some.
There were also concerns about unprofessional staff and poor communication, indicating a noticeable inconsistency in the overall service experience.
Service
219
Reviews
55%
Satisfaction
93
negative
4
neutral
122
positive
Rating distribution
What people like
- Manager Michael helpful
- Staff accommodating
- Quick food delivery
What people don't like
- Long wait times
- Rude staff
- Poor communication
Often praised
- serviceThe DJ was fire, and the drinks were good. Our service was amazing; we had a male server, and I believe his name was Shavonn for table 23. The music was loud, but overall, it was a fantastic experience.
- managerThe chicken on a stick with peanut butter dip was yummy. The manager was a sweetheart, and I truly love this place.
- staffstaff. A manager, Micheal, was behind the bar and was very friendly
- customer serviceWe visited to celebrate my boyfriend’s birthday, and the staff were incredibly accommodating, especially with changes due to the hurricane. The food was great, the energy was lit, and the customer service was amazing. I highly recommend this place with a 10/10 rating.
- serverThe food was excellent, and the service was outstanding. Our server, Michael, who is also the manager, was fantastic. We will definitely be back and highly recommend this place!
- waiterour waiter was respectful and attentive
- serversThe instructions on Eventbrite were clear and thorough so check-in was a breeze. The servers worked HARD and the food was better than we expected. The DJ and host really know how to move the room and had us dancing, laughing and enjoying ourselves.
- waitressMy waitress was amazing despite how busy it was
- Michaelserved by Michael, and the service here was amazing!!
- accommodatingGucci was dope and extremely accommodating.
Frequently criticized
- serviceWasn't asked if we wanted sauces when food delivered,nor check on until meal almost done
- waiting timeThe food was actually really good, and our waiter was respectful and attentive, which made the wait more bearable. However, things took a turn for the worse when we spent a significant amount of money, including purchasing two bottles of champagne, and waited over three hours for our food. During the contest, my boyfriend got a little too excited, and some champagne sprayed while I was dancing.
- managerhe said that they didn't even know we had a reservation and blamed everything on the hostess he was not pleasant at all
- serverhere comes our server rushing us
- staffAdditionally, the bathroom wasn’t up to par and needs to be cleaned around the clock. The table was sticky, indicating that staff needs to ensure tables are cleaned properly between customers.
- foodwait and additional 15mins for our food
- securitywho ever is patting down dudes a the front door is straight up violating dudes!
- customer servicepoor customer service left us feeling extremely unwelcome
- drink orderAnticipating further delays, we ordered drinks and food simultaneously. Our drinks arrived 15 minutes later, and our food took an unacceptable 45 minutes to be served. My requested lychee martini was incorrect, served with a blueberry garnish.
- orderbefore we even got a person to take our order
If youre looking for a place with potentially great service, especially from certain staff members and management, its worth a try. However, be prepared for the possibility of long waits and inconsistent service, which might impact your overall experience.
Ambience (6.9 out of 10)
mentioned by 60% of the guests
The ambience here definitely brings the party, scoring a good 6.9, though customer satisfaction is a mixed 67.2%. Based on 92 positive comments, guests rave about the lively vibe, DJ, and music, making it a fantastic party brunch spot. Many enjoy the dancing, laughs, and high energy for an awesome time.
However, 40 negative comments highlight some significant drawbacks. Concerns include poor cleanliness, especially in the restroom, and uncomfortable seating arrangements. Some found the music too loud, the venue hot in there due to ventilation issues, and the overall atmosphere feeling dated or cheap.
Ambience
137
Reviews
67%
Satisfaction
40
negative
5
neutral
92
positive
Rating distribution
What people like
- Lively party vibe
- Excellent DJ music
- Energetic brunch spot
What people don't like
- Poor restroom cleanliness
- Overly loud music
- Tight, uncomfortable seating
Often praised
- atmosphereOur waitress, Jasmine, was super sweet and made sure we were good throughout our meal. While the food was just okay, the overall experience was elevated by the service and vibrant atmosphere.
- musicThe ambiance and music are always amazing
- DJI personally ordered the hot honey chicken sandwich with hash browns and would definitely recommend it. The DJ was fire, and the drinks were good. Our service was amazing; we had a male server, and I believe his name was Shavonn for table 23.
- vibeThis place is such a vibe! We love coming here for brunch.
- vibesGood vibes and staff here are dope!
- DJsThe Djs were on point! They didn't miss a beat
- locationThey have a great location
- AtmosphereAtmosphere:5
- CrowdGreat crowd.
- DJ and hostThe servers worked HARD and the food was better than we expected. The DJ and host really know how to move the room and had us dancing, laughing and enjoying ourselves.
Frequently criticized
- atmosphereAtmosphere: basic but with TVs everywhere. Distracting and low class.
- musicDon't bring a party of more than 4, as you will literally sit on top of each other, and you'll be arm's reach from the next table's food. The music is so DAMN loud. As you can see from the photo of the water, the damn tables are not even the same size.
- seatingThey seem too focused on being money-hungry, prioritizing quantity over quality. Don't bring a party of more than 4, as you will literally sit on top of each other, and you'll be arm's reach from the next table's food. The music is so DAMN loud.
- tableAdditionally, the bathroom wasn’t up to par and needs to be cleaned around the clock. The table was sticky, indicating that staff needs to ensure tables are cleaned properly between customers.
- bathroomHowever, my only complaint is for the price compared to the ambiance. We encountered plastic silverware, a bathroom propped open with cleaning supplies, and service that was good but not very personable (air pod in the ear). The seating was very uncomfortable, and the restaurant felt dead.
- cleanlinessespecially on the cleanliness of the facility
- establishmentIF I COULD GIVE ZERO STARS, I would! I would never spend another penny at this unorganized and unprofessional “establishment”. The service was rated a 1, reflecting a truly negative experience.
- tablesMy experience was marred by several issues. The tables were sticky and the chairs were falling apart, with several seats not connected to their bases. The overall atmosphere seemed dated.
- TVsglaring TVs in your face.
- air conditioningthe air do not work at all seem like it was very hot
If youre seeking a high-energy, party atmosphere with great music and dancing, this place delivers. Just be prepared for a potentially loud environment and some possible comfort issues with seating or cleanliness. Its a vibe-first kind of spot!
Value (3.2 out of 10)
mentioned by 21% of the guests
When it comes to value, some diners found a few bright spots, noting that menu prices can be reasonable for a downtown area, especially with good budget-friendly lunch options. The inclusion of the tip in the ticket and the worth of the bottomless mimosa price were also appreciated by a few. These positive points, though few, offer a glimpse of potential.
However, the overall picture for value is quite challenging, with a score of just 3.2 and customer satisfaction at a low 17.1%. Many customers expressed frustration over unexpected charges like an 18% gratuity, various surcharges, and feeling overcharged on their bill. With 32 negative opinions compared to only 7 positive ones out of 41 total, it's clear that many feel the value for money is poor.
Value
41
Reviews
17%
Satisfaction
32
negative
2
neutral
7
positive
Rating distribution
What people like
- Budget-friendly lunch options
- Bottomless mimosa value
- Tip included
What people don't like
- Unexpected surcharges
- Automatic gratuity issues
- Overcharged on bill
Often praised
- TIP IS ALREADY INCLUDEDTIP IS ALREADY INCLUDED INTO THE TICKET
- bottomless mimosa priceThe bottomless mimosa price is definitely worth it
- budget friendly lunch optionsgood budget friendly lunch options
- parkingparking was $3.00 on the street!!! A win win for us!
- pricesprices on the menu are reasonable for Downtown area
- reasonable pricefor a reasonable price
- reservation feethe $20 reservation fee does come off at the end
Frequently criticized
- priceThe edamame was perfectly seasoned, and our drinks were balanced. However, my only complaint is for the price compared to the ambiance. We encountered plastic silverware, a bathroom propped open with cleaning supplies, and service that was good but not very personable (air pod in the ear).
- billBeware of your bill..... if you reserve a table that money should come off your bill
- egg surchargeThe only thing I didn't like was the egg surcharge
- surchargeunexpected surcharge: meals that included eggs were charged an extra $1 per egg
- 18% gratuity18% gratuity wasn’t informed to me
- automatic gratuitycharged an automatic gratuity for a small order of 18 percent
- avocado toast priceavocado toast originally cost $22.95, but with the two eggs included, the total rose to $24.95
- bill being wrongpeople ask about the bill being wrong all the time
- bottle of patronbought a bottle of patron for $227 which is outrageous
- charge for second drinkbrought me another, which she tried to charge me for
If you're looking for budget-friendly lunch options or bottomless mimosas, you might find some value here. However, be very cautious and scrutinize your bill, as many customers report issues with unexpected charges and feeling overcharged.
How are the prices at Mai Thai?
You’re looking at roughly 39 per person – reported by 92 diners. That puts it in the $31–$40 category. For a Thai Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
While many Thai spots in Orlando tend to cluster in the $21–$30 range, this restaurant is priced a bit above that common sweet spot. It offers a step up from the cheapest options, but still sits well below the premium end of the spectrum, showing a good spread of choices for diners.
Here’s a quick look at what guests spend per person, based on the latest 92 reviews.
See how this restaurant’s value stacks up against similar spots in Orlando.
Overall, for a Thai Restaurant in Orlando, we think the pricing feels quite fair. Its a good spot if youre looking for quality without breaking the bank, offering a nice balance for your dining experience.
Customer Reviews: what people think about Mai Thai
Service Intent
- Regular Visit
Visit Type
- Dine-in
10
Bibi is the Best Server!
My experience at the restaurant was fantastic, largely due to the exceptional service provided by Bibi. He delivered A1 service, and I will be exclusively requesting him for all future visits. The overall experience was rated a perfect 5/5 for service, atmosphere, and food.
- service10
- server10
Price per Person
- $21–$30
Service Intent
- Casual Outing
Group Type
- Solo Dinner
Group Size
- Solo
Visit Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Long (31+ min.)
8
Delicious Food, Slow Service
I had lunch here a few days ago and ordered their crispy duck with basil fried rice, a spring roll, and a Thai tea. Everything was absolutely delicious. The spring rolls were "chefs kiss" and the duck was perfectly crispy on the outside and juicy on the inside.
The waitress, Keneisha (apologies if I misspelled or misheard), was very kind, professional, and attentive. The only thing I would suggest is to work on the timeliness of getting food out. I went during lunch and there was only one other table with 3 people, plus several take out orders.
It took about 30 minutes for my meal to come out, which is a little on the longer end than expected, but nonetheless the food was fantastic. I will be back.
- crispy duck with basil fried rice10
- spring roll10
- Thai tea9
- timeliness of getting food out4
Price per Person
- $21–$30
Service Intent
- Casual Outing
Group Type
- Friends
Group Size
- Couple
Visit Type
- Dine-in
9
Great Service from Mercie!
My experience at the restaurant was great, thanks to Mercie who took care of me and my homeboy. Despite being busy, she made sure to cater to us whenever she was available. I had no problems with her drinks.
I will definitely come back to see her once we come back in town!
- drinks8
- service9
Price per Person
- $101+
Service Intent
- Casual Outing
Group Type
- Friends
Group Size
- Small Group
Visit Type
- Dine-in
10
Absolute Gem with Amazing Service!
What an ABSOLUTE GEM! If you're looking for a place with a great VIBE, delicious DRINKS, and exceptional CUSTOMER SERVICE, then slide to Mai Thai. A special shout out to BIBI, who truly held me down.
The entire staff was amazing. I'll definitely be back! 10/10.
Ps: They shakin ass in here 🤷🏻♂️.
- vibe10
- drinks10
- customer service10
Price per Person
- $11–$20
Service Intent
- Quick Meal
Visit Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Immediate (0–5 min.)
Noise Level
- Quiet
3
Underrated Gem Now Falling Off
This place used to be an underrated gem for lunch, but it has really fallen off in the past couple of years. The menu prices have increased, yet they are serving less food. The wait staff is often forgetful, and your dish takes excessive time to come out.
If your time is limited for a lunch break, it's best advised to go elsewhere.
- menu prices2
- less food2
- wait staff3
What Mai Thai offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Transgender safespace
- Tourists
- LGBTQ+ friendly
- Family-friendly
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
- Bar onsite
Offerings
- Healthy options
- Hard liquor
- Late-night food
- Happy hour drinks
- Wine
- Coffee
- Beer
- Small plates
- Happy hour food
- Cocktails
- Vegetarian options
- Alcohol
Dining options
- Catering
- Brunch
- Table service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- Delivery
- No-contact delivery
- Takeout
- Curbside pickup
- Dine-in
- Outdoor seating
Parking
- Usually somewhat difficult to find a space
- Paid parking lot
- Paid street parking
Atmosphere
- Cozy
- Casual
- Trendy
FAQs
Is Mai Thai accessible for all guests, and what are the parking options?
Yes, Mai Thai ensures a welcoming experience with wheelchair accessible entrance, parking lot, seating, and restrooms. Parking can be somewhat difficult, but paid parking lots and paid street parking are available nearby for your convenience.
What kind of dining experience and menu options can you expect at Mai Thai?
At Mai Thai, you can expect a cozy, casual, and trendy dining experience for lunch, dinner, or brunch. The menu offers healthy options, vegetarian choices, and small plates, alongside a kids’ menu. Enjoy a full bar with cocktails, wine, and happy hour drinks and food.
What is the overall customer sentiment for Mai Thai?
Mai Thai receives an overall score of 6.3, indicating an average experience, with customer satisfaction at a mixed 59.1%. While Food (6.6), Ambience (6.9), and Service (6) are generally average, Value (3.2) is a significant concern.
What do customers enjoy most about Mai Thai's atmosphere?
Customers frequently praise Mai Thai for its lively atmosphere, often highlighting the engaging music and the presence of a good DJ that contributes to a vibrant and enjoyable vibe.
Are there any common complaints regarding the cost at Mai Thai?
Yes, many customers express concerns about the value, citing high prices, unexpected surcharges like for eggs or automatic gratuity, and issues with incorrect billing.