Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
oChef » Domino’s Pizza – Orlando
Domino's Pizza - Orlando
Photo from Domino’s Pizza
Domino's Pizza at a glance
Orlando South Semoran
- 🍕 Pizzeria
$$
Price per Person $21–$30
mentioned by 33 of the guests
#154 out of 163 places to eat in Orlando
#12 Pizzeria out of 14 in Orlando
Poor
3.8 out of 10
Food
Service
Ambience
Value
470
Reviews
28.1%
Satisfaction
Often praised
- Affordable options
- Quality pizza
Frequently criticized
- Poor service
- Long waits
The restaurant, a popular pizzeria in Orlando’s South Semoran neighborhood, offers you a seamless experience for your pizza cravings. You can enjoy the convenience of no-contact delivery, ensuring your order arrives safely.
Whether you’re picking up a quick meal or having it brought to your door, Domino’s Pizza provides reliable service options for everyone in the area. You’ll find it easy to get your favorite pizza, exactly how you like it.
Overview: Introducting Domino's Pizza
Domino’s Pizza offers a convenient option for those seeking a quick meal, often highlighted for its appealing deals and overall value. Many customers find the core product satisfying, making it a go-to for certain cravings.
However, experiences can be inconsistent. Some patrons have encountered issues with waiting time and the general level of service.
There have also been concerns regarding hygiene in certain locations, suggesting operational variations.
Poor
3.8
out of 10
470
Reviews
28.1%
Satisfaction
316
negative
22
neutral
132
positive
Domino’s Pizza registers an overall Restaurant Score of 3.8, placing it in the poor category, which aligns with a low Customer Satisfaction of 28.1%. This indicates a general dissatisfaction among patrons, reflecting a need for significant improvements across various aspects.
Looking closer at the feedback from 470 customer observations, the Food (5) stands out as a strong point, often praised for its quality. Value (4.9) also performs well, with many appreciating the affordable options.
However, Ambience (4.3) is merely average, and Service (3.1) is a clear area for concern, drawing considerable negative feedback from 316 negative remarks compared to 132 positive ones.
What people like
- Great value options
- Consistently good pizza
- Attractive deals, rewards
What people don't like
- Inconsistent service quality
- Significant waiting times
- Hygiene concerns
With a Recommendation Score of 3.9, Domino’s Pizza presents a mixed bag. If you prioritize quick, affordable food and can overlook potential service inconsistencies, it might be a suitable choice.
The strong points in food and value are notable. However, be prepared for possible delays and varying service quality, which could detract from the experience.
It’s a place that delivers on its core product for many, but the overall operational execution could benefit from more attention.
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Verdict: Our expert take on Domino's Pizza
Food (5 out of 10)
mentioned by 68% of the guests
Based on 149 customer remarks, the food here presents a bit of a mixed bag, with a customer satisfaction of 40.3%. Many diners, however, praise the delicious options and great tasting food, often highlighting the awesome pizza, generous toppings, and perfectly cooked cheesy bread among the 60 positive opinions. On the flip side, the food quality receives an average score of 5, with 75 negative opinions raising concerns.
Frequent complaints include no toppings or barely there toppings, cold food, and issues with burnt pizza or undercooked wings. Some also reported receiving the food wrong or experiencing generally lousy food.
Food
149
Reviews
40%
Satisfaction
75
negative
14
neutral
60
positive
Rating distribution
What people like
- Delicious pizza options
- Generous toppings
- Well-made cheesy bread
What people don't like
- Missing or skimpy toppings
- Cold or burnt food
- Incorrect food orders
Often praised
- foodArmando was exceptional and very polite. Overall, the service was great, and the food was delicious. My chicken was cooked exactly how I asked for it to be.
- pizzaDominions was the first place that made a pizza with no cheese for him. Even after trying many other places, Dominions is the only one he will eat. They truly saved our kid's favorite food!
- cheesy breadthe cheesy bread was particularly delicious tonight
- viral pizzaI ordered the viral pizza. It was delicious!
- Brooklyn crustreally like the Brooklyn crust
- DominosBEST Dominos in Orlando. Plain and simple. Hands down.
- FoodFood:4
- Good foodGood food and friendly staff
- Italian sausage, pepperoni, onion, bell pepper, and mushroomsMy experience at the restaurant was centered around their Brooklyn crust pizza. I really liked the combination of Italian sausage, pepperoni, onion, bell pepper, and mushrooms. I specifically requested it well done, and it was prepared to my liking.
- MeatzaThe Meatza was full of meat and is freshly made by hand
Frequently criticized
- pizzaMy experience at this restaurant was extremely disappointing due to significant understaffing and late employee arrivals. I had ordered my pizza over 30 minutes before arriving, yet they hadn't even started preparing it. To make matters worse, they turned off the order tracker, leaving me unable to get any status updates until I reached the store.
- foodIt's irritating when our orders are so simple and our address is so simple as well, and there's GPS for a reason! Not to mention the food is still not here. Corporate seriously needs to keep this store in check because the employees do not take their jobs seriously!
- sauceI had to call 3 times for them to remake it. The sauce was so watery, like ewwww. I'm done ordering here 😮💨
- extra cheeseorder extra cheese no lo ponen y la pagas
- wingsThe wings were not cooked all the way
- Brooklyn style cheese pizzaeating two slices of Brooklyn style cheese pizza
- Domino's pizzaworst Domino's pizza I have ever had
- Parmesan cheesehow can you afford to be so cheap that you would not offer something basic for pizza like Parmesan cheese
- Pepperoni cheesy breadPepperoni cheesy bread and this is what I was given
- barely there toppingstoppings that were on there were barely there
When it comes to the food, its a bit of a gamble. You might hit the jackpot with a delicious, well-made pizza, but be prepared for potential issues like cold, burnt, or incorrect orders. If youre feeling adventurous, give it a shot, but keep your expectations in check.
Service (3.1 out of 10)
mentioned by 82% of the guests
While the service experience here scores a low 3.1 with customer satisfaction at just 19.5%, there are still some positive notes among the 54 favorable comments. Many customers highlighted friendly staff and outstanding customer service, often praising timely order completion and attentiveness, especially when issues were corrected promptly. However, the majority of feedback, with 216 negative comments, points to significant challenges.
Frequent complaints include excessive waiting times, late deliveries, and overall terrible service. Many also reported poor customer attention, disorganization, and even rude phone interactions, suggesting a clear need for improved management.
Service
277
Reviews
19%
Satisfaction
216
negative
7
neutral
54
positive
Rating distribution
What people like
- Friendly, attentive staff
- Quick issue resolution
- Timely order completion
What people don't like
- Excessive waiting times
- Late, wrong orders
- Rude phone interactions
Often praised
- serviceArmando was exceptional and very polite. Overall, the service was great, and the food was delicious. My chicken was cooked exactly how I asked for it to be.
- customer serviceThis store is great with their customer service.
- issuesI've been ordering weekly from this store and have never had any issues. The food is always on point.
- peoplePeople in this store are so friendly and so helpful.
- teamtheir team for being great
- work ethicMy experience was incredibly positive, largely due to the exceptional efforts of Ari. She works so hard in the front and then has to cook the pizzas too. God bless her heart, I hope Dominos blesses her some way because it is hot as heck in that shop.
- ArmandoArmando was excellent and very polite
- BrianBrian did a fantastic job.
- JamesJames is the man
- Manager EricManager Eric is the best.
Frequently criticized
- waiting timeMy experience at this restaurant was extremely disappointing. I waited over an hour and a half for my order, and when I inquired about delivery, I was told it would be another hour. The only option offered was to pick it up myself and wait an additional 40 minutes.
- servicePésima atención una chica rubia cada vez que vamos es un problema para ordenar. Arrogante y Grosera.
- customer servicethe person who is supposed to be on the lookout for him customer when I got on the phone
- deliveryI remember when Dominos used to promise delivery in 30 minutes or less. Now, I count on it taking at least an hour. This feels like a symptom of the late stage of capitalism, where everything you love becomes expensive and bad.
- managerLittle Amanda (supposibely manager from the store hung up the phone 3 times
- orderIt took an hour to prepare a small pizza. When I went to pick it up, they hadn't even started the order after 45 minutes had passed since I placed it. I do not recommend it.
- employeesNot to mention the food is still not here. Corporate seriously needs to keep this store in check because the employees do not take their jobs seriously!
- phoneMy experience was extremely negative due to the excessive waiting time for my pizza and bread, which took over 2 hours. The supposed manager, Little Amanda, was unhelpful and hung up the phone 3 times, refusing to give her name. This level of poor service is unacceptable, and she should not be managing a store.
- refundWhen I asked why I wasn't notified, I was hung up on. I called back and spoke to Blake, the manager, who dismissively said, "yeah you’ll get your refund eventually" and offered no explanation for the lack of communication. He stated, "I don’t know" when asked why I never received a call and provided no help.
- delivery timedelivery 30 minutes or less. Now days count on it taking at least an hour
Given the overwhelmingly negative feedback and low scores, you should prepare for potential service issues like long waits or incorrect orders. While some positive interactions occur, the high volume of complaints suggests a significant risk of disappointment.
Ambience (4.3 out of 10)
mentioned by 11% of the guests
When it comes to ambience, it's a bit of a mixed bag here, with a score of 4.3, placing it in the average range. On the brighter side, many customers appreciated the quiet noise level, making conversations easy, and praised the great location. The cleanliness of the place also received positive remarks, contributing to a pleasant atmosphere, as noted in 6 positive comments.
However, customer satisfaction for the atmosphere sits at a rather low 33.3%, indicating significant room for improvement. Based on 11 negative remarks, several patrons found the restaurant empty, the inside temperature uncomfortably hot, and the overall atmosphere quite horrible. There were also concerns about hygiene and loud music, suggesting that while some aspects are good, others definitely need attention.
Ambience
18
Reviews
33%
Satisfaction
11
negative
1
neutral
6
positive
Rating distribution
What people like
- Quiet noise level
- Great location
- Always clean
What people don't like
- Restaurant empty
- Hot inside temperature
- Unpleasant atmosphere
Often praised
- AtmosphereAtmosphere:5
- Noise levelNoise level:Quiet, easy to talk
- atmosphereThe overall food quality received a perfect score of 5. Service was also excellent, rated 5, and the atmosphere was rated 4. The restaurant is kid-friendly and suitable for group sizes of 5-8 people, with a price range of $20–30 per person.
- cleanAlways clean
- locationGreat location. Location is close to my home
- noise levelThe restaurant is kid-friendly and suitable for group sizes of 5-8 people, with a price range of $20–30 per person. The noise level was quiet, making it easy to talk.
Frequently criticized
- atmosphereinside is HORRIBLE
- hygieneMy experience at this restaurant was extremely negative due to severe hygiene concerns and a dismissive management. I witnessed staff members, specifically cooks, wiping their hands on dirty aprons and then proceeding to prepare food without washing them.
- hygienic workersvery dirty and unhygienic workers
- inside temperatureplace feels like 90 degrees inside
- musicthe music as if it were a disco
- restaurant emptynot one soul was in there
- reviews hereI can see why the reviews here are bad
- shop temperatureShe works so hard in the front and then has to cook the pizzas too. God bless her heart, I hope Dominos blesses her some way because it is hot as heck in that shop. She is a superwoman and needs blessings from the community.
- signsick I think the sign in the window
- storeMy order never came. It seems like something is going on in this store. They charged me, but the order never arrived.
If a quiet, clean spot in a good location is your priority, you might find something to like here. However, be prepared for potential issues like an empty dining room, uncomfortable temperatures, or an overall less-than-inviting vibe that could disappoint.
Value (4.9 out of 10)
mentioned by 15% of the guests
This spot offers a somewhat mixed bag when it comes to value, scoring an average 4.9 with customer satisfaction at a 46.2%. Based on 26 customer remarks, many appreciate the rewards program, frequent deals and coupons, and generally find affordable prices, often noting better deals than competitors. It seems like a solid choice for a quick bite at a good price.
However, the value proposition can get a bit complicated. With 14 negative remarks, some patrons express frustration over unexpected delivery fees, small order fees, and various up charges. There are also instances where customers feel ripped off due to incomplete orders or perceived high prices for what they actually receive.
Value
26
Reviews
46%
Satisfaction
14
negative
0
neutral
12
positive
Rating distribution
What people like
- Rewards program
- Deals and coupons
- Affordable prices
What people don't like
- Delivery fees
- Up charges
- Feel ripped off
Often praised
- dealsalways deals to make it so I can afford
- valuefavorite pizza for value
- affordable priceskeeping affordable prices
- better dealsThey seem to have better deals than other pizza companies.
- coupons and rewardsPlus coupons and rewards
- deals and couponsalways deals and coupons to use
- good priceImagine McDonald's not offering ketchup or Taco Bell with no hot sauce – that's how absurd it is to be so cheap with your customers. When I need something super quick and at a good price, you have always been a good option. Please analyze what kind of leadership takes a company to be so cheap with the general public.
- pricestheir prices are amazing
- rewards programThe rewards program is great!
- specialsMy experience at the restaurant was fantastic. The customer representatives were always helpful with specials, patient, and focused on getting me the best deals. My pizza was consistently ready when I arrived, piping hot and perfect for eating.
Frequently criticized
- $4545$ and I get a small pizza
- $7.99 specialwas told, by seemed like a new person, I couldn't order it
- card chargedmy card has already been charged
- charge your cardbut they are quick to charge your card.
- charged methey charge me order never came
- cheaphow can you afford to be so cheap
- delivery feecharge you 15$ over delivery fee
- paid forMy experience at this restaurant was akin to taking your car to the dealership. You pay for a list of all the things they've done, and when you get home, you feel like you've been ripped off. I specifically paid for my pizza with extra cheese, and when I received it, the extra cheese was missing.
- price of our order2 time the price of our order
- priceswatch out for the prices they try charging
If youre savvy with deals and coupons or plan to use their rewards program, you can find some great value here. Just be mindful of potential extra costs like delivery fees or up charges that might make you feel ripped off if youre not careful.
How are the prices at Domino's Pizza?
On average, you’ll spend around $21 per person – based on 33 guests. This places the pizzeria in the $21–$30 price range, which is mid-range, perhaps a touch on the higher side for a Pizzeria. Looking at the price distribution, while the average is $21, there’s a good spread.
Many diners find options in the $11–$20 and even $1–$10 categories, suggesting a mix of more affordable choices alongside some premium items that nudge the average up.
Here’s a quick look at what guests spend per person, based on the latest 33 reviews.
How this Pizzeria’s value for money stacks up against similar spots in Orlando.
Overall, we think the pricing feels quite fair for a Pizzeria, especially considering the variety of price points available. You can likely find something to fit your budget, whether you’re looking for a quick, affordable bite or a more indulgent meal.
Customer Reviews: what people think about Domino's Pizza
Price per Person
- $1–$10
Service Intent
- Delivery
Group Type
- Family
Group Size
- Small Group
Visit Type
- Delivery
Meal Type
- Dinner
10
Exceptional Service Saved the Day!
My experience at this restaurant was overwhelmingly positive, primarily due to their outstanding customer service. There was a miscommunication on my end regarding the delivery, which resulted in my order being sent back and cancelled. However, the gentleman I spoke with on the phone was incredibly kind.
He went above and beyond by remaking our order and delivering it back to us, along with the already made pizzas, at no extra charge. This level of service ensured my children were thrilled and had enough pizza for two days! This location has truly earned a customer for life.
I am very thankful for their help with my miscommunication and lack of phone response.
- customer service10
- remaking our order10
- pizzas9
- delivery4
Service Intent
- Delivery
Visit Type
- Delivery
Meal Type
- Dinner
2
Missing Coke, Poor Service
My experience at this restaurant was not good. I ordered online and missed a coke. When I called the store, they never brought the coke.
The service was lacking.
- coke2
- service2
Price per Person
- $11–$20
Service Intent
- Quick Meal
Visit Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Moderate (16–30 min.)
1
Rude Manager, Burnt Food, Awful Experience
My experience at this restaurant was extremely negative. The manager on shift seemed to have an issue with me from the start, especially when I asked for napkins. To make matters worse, my cheese bread arrived burnt right in front of me.
When offered to keep the unburnt portion, the manager responded loudly and obnoxiously, refusing to give her name. This disrespectful behavior, coupled with being kicked out for trying to document the rudeness for the owner, made it the worst experience we've had at a Domino's. I will not be returning and will advise friends and family to stay away.
- napkins5
- unburnt portion5
- cameras5
- manager1
- cheese bread1
- lady1
Service Intent
- Quick Meal
Visit Type
- Dine-in
1
Terrible Attitude, Won't Return
My experience at this restaurant was very negative due to the attitude of one of the staff members. The guy with the blonde fro was incredibly rude, making it seem like he didn't want to take my order. He was also visibly annoyed when I asked questions about the deals.
This poor service made me not want to order anything, and I will definitely not be back.
- attitude1
- service1
Service Intent
- Delivery
Visit Type
- Delivery
Wait Time
- Immediate (0–5 min.)
9
Fast, Friendly, and Fresh Food!
My experience was great! The service was incredibly fast, friendly, and kind. The food was fresh and hot upon arrival.
- service10
- food10
What Domino's Pizza offers
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Service Options
- Onsite services
- No-contact delivery
- Takeout
- Delivery
Parking
- Free street parking
- Free parking lot
FAQs
What service options are available at Domino's Pizza in Orlando?
At Domino’s Pizza in Orlando, you have several convenient service options. You can choose from onsite services, no-contact delivery for a safe experience, or traditional takeout. Delivery is also available, bringing your order right to your door in the South Semoran area.
Does Domino's Pizza in South Semoran offer accessible parking and entrance?
Yes, Domino’s Pizza at 2510 S Semoran Blvd provides excellent accessibility. You’ll find a wheelchair accessible entrance, making it easy for everyone to visit. Additionally, there is a wheelchair accessible parking lot, alongside free street parking and a free parking lot for all patrons.
What is the overall customer sentiment for Domino's Pizza?
Domino’s Pizza has an overall Restaurant Score of 3.8 and a Customer Satisfaction of 28.1%, indicating a generally poor customer sentiment. While Food (5) and Value (4.9) are rated well, Ambience (4.3) is average, and Service (3.1) is a significant concern.
What do customers appreciate most about Domino's Pizza?
Customers frequently praise Domino’s Pizza for its excellent value, often highlighting the availability of deals and a rewarding rewards program. The pizza itself, including specific items like Brooklyn crust and cheesy bread, also receives positive remarks for its taste and quality.
What are the main issues customers experience at Domino's Pizza?
The primary complaints revolve around service, particularly waiting time for orders and unhelpful staff. There are also notable concerns about hygiene in some locations and unexpected charges or issues with delivery fees and order accuracy.