Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Five Guys – San Diego
Five Guys - San Diego
Photo from Five Guys
Five Guys at a glance
San Diego Clairemont
- 🍔 Fast-Food-Restaurant
$$
Price per Person $21–$30
mentioned by 71 of the guests
#587 out of 755 places to eat in San Diego
#6 Fast-Food-Restaurant out of 18 in San Diego
Good
6.1 out of 10
Food
Service
Ambience
Value
378
Reviews
51.3%
Satisfaction
Often praised
- Burger quality
- Friendly staff
- Clean environment
Frequently criticized
- High prices
- Slow service
- Loud atmosphere
The restaurant Five Guys is a popular fast food spot located in San Diego’s vibrant Clairemont neighborhood. If you’re looking for a quick bite in a casual atmosphere, this is your go-to.
You’ll find it perfect for a satisfying lunch or dinner, whether you’re dining in or grabbing takeout. It’s a great choice for families too, offering a kids’ menu and high chairs for your little ones.
Overview: Introducting Five Guys
Five Guys generally delivers on its core offerings, with many appreciating the quality of their main dishes. Customers often find the food satisfying, particularly the burgers and the generous portions of fries.
The staff also frequently receives praise for being friendly and making guests feel welcome. However, the dining experience can be a bit of a mixed bag.
Some find the atmosphere to be loud, and cleanliness can occasionally be an issue. A common point of contention is the overall price, which many feel is on the higher side for what’s offered, leading to questions about its value.
Good
6.1
out of 10
378
Reviews
51.3%
Satisfaction
146
negative
38
neutral
194
positive
Overall, Five Guys holds an average standing with a Restaurant Score of 6.1 out of 10. This assessment is based on 378 customer opinions, with 194 positive and 146 negative remarks. The Food (6.5) is clearly a strong point, consistently receiving positive feedback for its quality.
The Ambience (6.1) also hovers around average, with some appreciating the vibe while others note issues like noise. Customer Satisfaction sits at a mixed 51.3%, indicating that while many are content, a significant portion leaves feeling less than thrilled.
Service (6.0) also falls into the average category, with experiences varying from attentive staff to slow order fulfillment. The most notable area for improvement is Value (4.0), which customers frequently find to be a significant drawback, often citing high prices for their meals.
What people like
- Quality burgers and fries
- Friendly, welcoming staff
- Generally clean environment
What people don't like
- High prices
- Slow service, long waits
- Loud dining atmosphere
Five Guys earns a Recommendation Score of 6.2, suggesting it’s a place worth considering, especially if you prioritize a satisfying burger and fries. It’s a solid choice for those seeking a classic, customizable meal, and the staff often adds a positive touch to the experience.
However, be prepared for potentially higher costs and occasional waits. If you’re looking for a quiet, budget-friendly meal, you might find it less appealing.
For a reliable, hearty burger experience, Five Guys can deliver, but manage your expectations regarding value and speed.
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Verdict: Our expert take on Five Guys
Food (6.5 out of 10)
mentioned by 91% of the guests
When it comes to the food, theres definitely some good stuff happening! Many customers, with 120 positive remarks, rave about the delicious burgers, especially the juicy patties and fresh toppings. The Cajun fries also get a lot of love for being hot and crispy, and the shakes are often highlighted as a sweet treat.
The food scores an average 6.5, showing its generally well-received, though customer satisfaction is a mixed 58.5%. However, not everything is perfect. There are 60 negative comments, with some diners finding the portion size of fries to be stingy.
Issues like green tomatoes on burgers, over salted fries, or burgers that are dry and no flavor also pop up, suggesting some inconsistency in quality. While there are highlights, there's certainly room for improvement in certain areas.
Food
205
Reviews
58%
Satisfaction
60
negative
25
neutral
120
positive
Rating distribution
What people like
- Burgers cooked perfectly
- Crispy Cajun fries
- Amazing fresh shakes
What people don't like
- Stingy fry portions
- Dry, flavorless burgers
- Inconsistent fry quality
Often praised
- foodDue to a "No peanuts outside" policy, I couldn't sit outdoors. Overall, the food was good, but the loud music was a significant issue. My companions, who often join me for lunch, also disliked the volume and are unlikely to return.
- friesI showed up around lunch time eager to order their always awesome fries. Come to find out they aren't opening until 3pm.
- burgerGot the classic meal, burger all the way. It was excellent.
- burgersSo either they are extremely short staffed, or they are tweaking their hours to best serve their busiest times of the day. I didn't return that day to find out why, but like I said, their fries have never disappointed and I'm sure I would have given them 5 stars, and their burgers ain't half bad either ; -)
- Bacon Cheeseburgerorder Bacon Cheeseburger with Cajun Fries
- Cajun Friesorder Bacon Cheeseburger with Cajun Fries
- Five GuysFive Guys for never disappointing us
- FoodFood:5
- FriesRecommended dishes: Fries
- cheeseburgerget the cheeseburger with onions and it’s always good
Frequently criticized
- friesIt's simply a burger where you can put whatever you want. The burger itself is decent, and the fries aren't that great, but they serve a lot even if you order a small size, which is very good. Service was rated 4, Atmosphere 3, and Food 3.
- burgerburger completed the way I ordered it
- cheeseburgerA single cheeseburger took 15+ minutes to make
- portion sizeThe portion was atrocious I don’t understand why.
- French friesthe French fries were very over salted
- bacon cheeseburgerother was ordered for a bacon 🥓 cheese burger 🍔. no bacon
- foodthe food is very expensive for what it is
- A-1 on my hotdogMy experience at this restaurant was disappointing. They forgot our fries and didn't put A-1 on my hotdog. We paid almost $60 for a burger and two hot dogs.
- A1 saucenever get my A1 sauce
- Cajun friesIt was so salty.
If youre craving a solid burger and some tasty Cajun fries, this place could hit the spot, especially with their great shakes. However, be mindful of potential inconsistencies in fry portions or burger quality. Its a mixed bag, so go in with balanced expectations.
Service (6 out of 10)
mentioned by 64% of the guests
When it comes to service, theres definitely a bright side! Many customers (53 out of 103 opinions) raved about the friendly staff and amazing service, often noting quick orders and an enthusiastic welcome. While the overall score sits at an average 6, theres a clear appreciation for these positive interactions.
However, the service isnt without its bumps, leading to a mixed 51.5% customer satisfaction. The 47 negative opinions frequently highlighted slow work, frustrating waiting times, and issues with order accuracy or even wrong orders. It seems theres room for improvement in consistency.
Service
103
Reviews
51%
Satisfaction
47
negative
3
neutral
53
positive
Rating distribution
What people like
- Friendly staff
- Amazing service
- Quick orders
What people don't like
- Slow service
- Order accuracy issues
- Long waiting times
Often praised
- serviceservice and atmosphere both received a 4 out of 5
- staffA few of the staff were friendly and helpful
- customer servicemanagement at this store values customer service
- Mariothe worker Mario was so friendly and genuine
- ServiceGreeted immediately coming thru the door.
- Customer Satisfaction Serviceuphold a Customer Satisfaction Service
- JasmineAsk for jasmine, she is the best!
- Kasey, the managerKasey, the manager, was freaking spectacular!
- YasminYasmin who took my order was great though, she’s awesome
- amazing serviceMike thank you for your amazing service
Frequently criticized
- servicePoor service took forever to get my order
- orderThis was upsetting. Later, about halfway through eating my burger, I realized it was missing the A1 sauce. Overall, the meal was great, but the experience was not.
- order accuracymy Jedi princess ordered mushrooms and bacon on hers and didn’t get either one
- waiting timeI don't like writing negative reviews, but this was a bad experience. I placed an order online 15 minutes prior to arriving, only to wait another 30 minutes. The food was okay, but waiting for that long made me irritated.
- ServiceService was slow and terrible
- employeesMy experience at this Five Guys was disappointing. With approximately 20 customers and only three employees, the service was slow. A single cheeseburger took over 15 minutes to prepare.
- online orderMy experience at this restaurant was a disjointed operation. I placed an online order and still had to wait 20+ minutes inside the restaurant. This was because they apparently needed several reminders to get started on the cajun fries, even though the burgers in my order were ready.
- 20-minute delayfinally ready 20 minutes after time
- PostmatesPostmates dropped the ball on one of our orders
- advertised hoursadvertised they were open until 10 PM
If you're looking for a place with genuinely friendly faces and potentially quick service, you might be pleasantly surprised. However, be prepared for the possibility of longer waits or order mix-ups, as consistency seems to be a challenge here.
Ambience (6.1 out of 10)
mentioned by 26% of the guests
When it comes to the vibe, many guests find things to love! Out of 30 customer observations, 14 positive remarks highlight the excellent cleanliness of the store, restrooms, and dine-in areas, often described as very clean and well-kept. People also appreciate the welcoming atmosphere and good vibes, making them feel right at home.
However, the overall experience is a bit of a mixed bag, with customer satisfaction sitting at 46.7% and an average score of 6.1. Among the 13 negative comments, some found the inside a little dirty with food on the floor and very few tables clean. The music also frequently comes up as far too loud, making it hard to chat.
Ambience
30
Reviews
46%
Satisfaction
13
negative
3
neutral
14
positive
Rating distribution
What people like
- Clean store
- Welcoming atmosphere
- Well-kept interior
What people don't like
- Loud music
- Dirty dining area
Often praised
- atmosphereBuen ambiente el personal en la cocina te contagia su actitud positiva
- AtmosphereAtmosphere:4
- cleanlinessplace has always been clean
- dine-in arearestroom and dine-in area were so clean
- feel welcomemake us feel welcome
- good vibesnever change your good vibes
- interior/exteriorThis was my first time at this location, and I was pleased to find the restaurant staff was very professional, inviting, and friendly. The interior/exterior was well kempt as well. I ordered the bacon cheeseburger, fries, and drink.
- placePlace is always clean
- place was cleanThe place was clean.
- restroomrestroom and dine-in area were so clean
Frequently criticized
- atmosphereאין אווירה נטו מקום לאכול
- musicMy only complaint is that the restaurant was a bit loud. We arrived at 9 pm, and while it wasn't crowded, the music could have been quieter. Jasmine did try to turn down the volume, bless her heart, but it was still a bit much.
- Food on the floorFood on the floor hasn’t been cleaned up
- clean tableonly clean table able to fit my walker was right underneath the speaker
- empty nighton a dead empty night
- insideInside was a little dirty
- loudits a but loud
- policyDue to the policy of "No peanuts outside"
- tablesVery few tables were clean
If youre looking for a generally clean and welcoming spot, you might find it here. However, be prepared for potentially loud music and keep an eye out for table cleanliness, as these are common complaints. Its a decent choice if you prioritize a clean space but aren't sensitive to noise.
Value (4 out of 10)
mentioned by 32% of the guests
Despite a low customer satisfaction of just 17.5% for value, there are a few glimmers of hope. With a score of 4, which is considered average, some customers (7 out of 40 comments) found certain aspects worth it, especially with the introduction of combo deals and meal deals that helped them get the most for their money. However, the overwhelming sentiment, with 26 negative comments, points to significant concerns.
Many found items like burgers and fries overpriced and expensive, leading to disappointment over the cost for what they received. The general feeling is that the price doesnt match the food' quality or portion size.
Value
40
Reviews
17%
Satisfaction
26
negative
7
neutral
7
positive
Rating distribution
What people like
- Worth it
- Combo deals available
- Meal deals available
What people don't like
- Overpriced food
- Expensive items
- Poor portion size
Often praised
- combo dealThey now have a combo deal that relieves the price shock a little.
- meal dealintroduction of their new meal deal has made it a more attractive option
- moneyhelped us get the most for our money
- priceI was really impressed with my last meal here. Around 1: 30 on a Tuesday afternoon, I ordered a burger, fries, and a drink, and it didn't break the bank. The fries were the crispiest I've ever had from them, and they were salted and fried so well.
- pricesthe prices are reasonable
- the inconvenienceshe made sure we got comped for the inconvenience
- worth itit's worth it
Frequently criticized
- priceMy experience at the restaurant was that it was a lot more expensive than I thought it was going to be for a cheeseburger, large fry, and a soda, totaling $26. The quality was okay, and I would put it on a Shake Shack level.
- pricesIf they had in and out prices I'd be here a lot more
- $15 an hourIf this was intentional, then mission completed. You deserve that $15 an hour.
- 4 itemsI paid for 4 items, total was $22 and some change
- PriceI paid almost $60 for two burgers and fries and a shake, and unfortunately, every item was slightly worse than what I'd get at In-N-Out. However, the service was amazing.
- burger pricewas it $12 good? No, no it wasn’t.
- cheeseburgerI paid $24 for a poorly made cheeseburger.
- dinnerwith no fries, no drinks, +tax+tip, that was $34
- expensiveFood is expensive for being "fast food"
- friesThe price of fries alone is more than combo meals
If you're looking for a budget-friendly meal, this might not be your first choice, as many find it quite expensive for what you get. However, if you stick to the new combo or meal deals, you might find some decent value.
How are the prices at Five Guys?
On average, you’ll spend around $24 per person – from 71 guests. That puts the restaurant in the $21–$30 category. For a Fast Food Restaurant, that’s mid-range, maybe slightly above.
Looking at the price distribution, most diners spend between $11–$30, showing prices cluster nicely around the average, offering a good mix of options without being overly spread out.
Here’s a quick look at what guests spend per person, based on the latest 71 reviews.
A look at how this restaurant’s value for money compares to similar spots in San Diego.
Considering its a Fast Food Restaurant, we think the pricing feels fair. Its not the cheapest bite in town, but it offers good value in that mid-range sweet spot.
Customer Reviews: what people think about Five Guys
Service Intent
- Food Exploration
Visit Type
- Dine-in
10
Phenomenal 5 Guys Experience!
My experience at this 5 Guys was truly phenomenal. I've been to many 5 Guys locations before, but this one stands out. The service was amazing, contributing to an overall fantastic visit.
- service10
- food10
Visit Type
- Dine-in
9
Fantastic Service from Mario!
My experience at this restaurant was absolutely fantastic. The service was exceptional, and the worker Mario was incredibly friendly and genuine. This was some of the best service I’ve gotten.
- service10
- Mario10
Price per Person
- $21–$30
Service Intent
- Food Exploration
Visit Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Immediate (0–5 min.)
9
Incredible Food, Worth the Price
My experience at this restaurant was fantastic! The food was incredible, and while it's a little on the pricey side, you definitely get what you pay for. The meat was juicy and flavorful, and the toppings were fresh and tasty.
I particularly enjoyed the Cajun style fries, and the shakes were unbelievable. I tried the strawberry with Oreo, which was the best strawberry shake I've ever had, made with fresh strawberries right in front of me. The chocolate peanut butter shake was equally good.
A special shoutout to Mario for being super helpful in getting us acquainted with the menu and helping us get the most for our money; he was also super cheerful and friendly.
- food10
- price6
- meat9
Price per Person
- $21–$30
Service Intent
- Food Exploration
Visit Type
- Dine-in
Meal Type
- Dinner
Noise Level
- Loud
7
Burger with Customizable Toppings
I enjoyed my experience at this restaurant, particularly the ability to select my own toppings for the burger. I chose Ketchup, Lettuce, Onion, Tomatoes, Pickles, and Grilled Onions. The burger itself was comparable to a McDonald's burger but felt more substantial.
The fries were also good. There were hot taste options available. However, the music was too loud to talk comfortably.
- burger8
- toppings9
- fries7
- music3
Price per Person
- $11–$20
Service Intent
- Quick Meal
Group Type
- Family
Visit Type
- Dine-in
Meal Type
- Lunch
Noise Level
- Moderate
6
Solid Food, Lacking Service
My experience at this restaurant was a mixed bag. The food was solid, earning a 4 out of 5. However, the service was a significant letdown, scoring a 2 out of 5.
We specifically requested grilled onions for my wife's burger, but the order was entered incorrectly with raw onions. When we pointed this out, they mistakenly switched my daughter's burger. After a lengthy back-and-forth, even involving a manager, the order was corrected on screen, but the burger still arrived with raw onions.
Instead of remaking it, the staff provided a to-go container of grilled onions, leaving my wife to manually remove the raw ones. For a place that emphasizes customizable burgers, this lack of order accuracy and customer service was disappointing. The atmosphere was rated a 4 out of 5, which was decent, but the overall experience was hampered by the service issues.
- food8
- atmosphere7
- service2
- order accuracy2
- customer service2
What Five Guys offers
Crowd
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Quick bite
Dining options
- Counter service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- No-contact delivery
- Takeout
- Outdoor seating
- Dine-in
- Delivery
Pets
- Dogs allowed outside
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
FAQs
What dining and service options does Five Guys in Clairemont offer?
At Five Guys, you can enjoy a quick bite with various service options including no-contact delivery, takeout, outdoor seating, and dine-in. You’ll find counter service available for lunch and dinner, with comfortable seating for your meal.
Are there parking and accessibility features at Five Guys in San Diego?
Yes, Five Guys provides convenient free street parking and a free parking lot, usually with plenty of space. The location is fully accessible, featuring wheelchair accessible entrance, parking lot, seating, and restrooms for your comfort.
What is the overall customer sentiment for Five Guys?
Five Guys has an overall Restaurant Score of **6.1** out of 10, indicating an average experience. While **Food** (6.5) is a strong point, **Ambience** (6.1) and **Service** (6.0) are average, and **Value** (4.0) is a common concern.
What do customers like most about Five Guys?
Customers frequently praise the quality of the burgers and fries, often describing them as satisfying. Many also appreciate the friendly and welcoming staff who contribute to a positive experience.
What are the main drawbacks customers mention about Five Guys?
The most common complaints revolve around the high prices, which many feel don’t offer good value. Additionally, some customers experience slow service and long waiting times, and the dining atmosphere can sometimes be loud.