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oChef » Burger King – Cleveland
Burger King - Cleveland
Photo from Burger King
Burger King at a glance
Cleveland Stockyards
- 🍽️ Restaurant
$$
Price per Person $11–$20
mentioned by 30 of the guests
#57 out of 62 places to eat in Cleveland
#18 Restaurant out of 18 in Cleveland
Average
4.1 out of 10
Food
Service
Ambience
Value
135
Reviews
32.6%
Satisfaction
Often praised
- Fresh food
- Good burgers
- Kind staff
Frequently criticized
- Dirty environment
- Slow service
- Bad value
The restaurant Burger King in Cleveland’s Stockyards neighborhood offers a convenient and satisfying dining experience. You’ll find it’s a great spot for a quick bite, especially if you’re looking for excellent coffee to kickstart your day or a late-night meal.
This casual and quiet establishment provides a comfortable atmosphere, making it a reliable choice whether you’re dining in or grabbing food on the go.
Overview: Introducting Burger King
Burger King offers a mixed experience, often praised for its freshly cooked items and the friendly, highly qualified staff who aim to serve you well. Many appreciate the quick service and the quality of their signature sandwiches.
However, the restaurant struggles with maintaining a clean environment, with concerns raised about dirty counters and general upkeep. Some customers also find the overall value to be disappointing, leading to a somewhat inconsistent visit.
Average
4.1
out of 10
135
Reviews
32.6%
Satisfaction
87
negative
4
neutral
44
positive
Burger King holds an overall restaurant score of 4.1, placing it in the average category. This is reflected in a customer satisfaction rate of 32.6%, which indicates a poor level of contentment among patrons.
This divergence suggests that while some aspects are appreciated, a significant portion of customers leave less than impressed. Looking closer, the Service (4.6) and Food (4.2) topics score in the average range, with many positive comments about efficient staff and hot, fresh meals.
However, Ambience (2.1) and Value (1.0) fall into the poor category, significantly pulling down the overall sentiment. These insights are drawn from 135 customer comments, with 44 positive and 87 negative observations.
What people like
- Freshly cooked food
- Juicy burgers
- Efficient, kind staff
What people don't like
- Poor cleanliness
- Long waiting times
- Questionable value
With a recommendation score of 4.2, Burger King presents itself as a place that can deliver on its core offerings, particularly if you’re seeking a quick, hot meal. The staff often makes a positive impression, striving for efficiency and kindness.
However, be prepared for potential inconsistencies, especially regarding the dining environment and perceived value. If you prioritize a clean setting or expect great bang for your buck, you might find your experience less satisfying.
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Verdict: Our expert take on Burger King
Food (4.2 out of 10)
mentioned by 74% of the guests
When it comes to the food, there's a mixed bag of experiences, with a score of 4.2 indicating an average performance. Many customers enjoyed their meals, especially when it was hot and fresh, with mentions of juicy burgers and perfectly made Whopper sandwiches. Some even found the fries to be excellent, particularly if you ask for fresh items.
These positive remarks account for 18 out of 53 customer comments. However, the customer satisfaction for food sits at a poor 34%, reflecting significant issues. Many found the food cold and nasty, complaining about reheated and refried items or poor food presentation.
There were also concerns about items being out of stock, like pies or onion rings, and even issues with excessive mayo or messy preparation. These negative experiences were noted in 34 comments.
Food
53
Reviews
34%
Satisfaction
34
negative
1
neutral
18
positive
Rating distribution
What people like
- Hot, fresh food
- Juicy burgers
- Excellent fries
What people don't like
- Cold, old food
- Poor presentation
- Messy preparation
Often praised
- foodI placed my order and was immediately notified that I would have to wait 3 minutes for my food to come off the grill. I didn't mind, especially since that meant it was freshly cooked. My food was out to me and it didn't even take three minutes.
- Burger King in the morningI like Burger King in the morning
- Whopper sandwichesMy Whopper sandwiches were perfectly made
- breakfast foodbreakfast is the best time to get from here
- drinkMy experience at the restaurant was mixed. The only thing good was my drink; the food was definitely sitting around for a while.
- friesFries were fresh and excellent
- hot and freshThe service was incredibly fast, and the juicy burgers were absolutely delicious. Every meal I've had here has been consistently hot and fresh. I absolutely love it!
- juicy burgersthe juicy burgers were absolutely delicious
- mayoput on enough mayo so you know you've got some
- napkinsdon’t forget to ask for extra napkins they always got you
Frequently criticized
- foodI complained to the manager, who said he would remake it. I returned today, hoping for a better experience, but the food was the same. Additionally, they were out of pies and didn't offer a substitute.
- food presentationMy experience at this restaurant was disappointing, primarily due to the terrible food presentation. I paid $15 for a sandwich meal that looked nothing like the advertised picture.
- Fiery Big Fish Sandwichthere is nothing big about it
- French friespicking up French fries with his hands
- SpongeBob mealfood was cold and nasty
- burgersburgers are always cold
- chicken nuggetA staff member was seen picking up French fries with his bare hands, without using a scoop or gloves. He also ate a chicken nugget in the food preparation area, which I believe is against health regulations. It seems they do not take food safety seriously, and this observation deterred me from wanting Burger King for dinner.
- chicken tendercut the chicken tender in 1/2
- children's foodtampered with my childrens food mashing their figure prints
- dinnermy dinners spoiled
If youre considering Burger King for food, be prepared for a gamble. While you might hit the jackpot with a hot, fresh meal, theres a notable risk of receiving cold, poorly presented, or reheated items. It seems asking for fresh food is key, but even then, consistency isn't guaranteed.
Service (4.6 out of 10)
mentioned by 76% of the guests
Service here is a bit of a mixed bag, scoring an average 4.6 with customer satisfaction at a rather poor 37.3%. Out of 67 comments, many highlight friendly and respectful staff, including cashiers and kitchen staff, for their kindness and efficiency. Some even experienced incredibly fast service, with orders ready quickly, showcasing great customer service.
However, a significant number of people encountered frustrating issues. Complaints frequently mention slow service, long waiting times, and staff with a nasty attitude. Problems like missing items, incorrect orders, and a general lack of acknowledgement, especially in the drive-thru, also pop up often.
Service
67
Reviews
37%
Satisfaction
39
negative
3
neutral
25
positive
Rating distribution
What people like
- Friendly, kind staff
- Incredibly fast service
- Efficient order taking
What people don't like
- Slow, long waits
- Rude staff attitude
- Order accuracy issues
Often praised
- customer serviceThanks Tameka for all your help! Hopefully she is recognized for her excellent customer service
- serviceMy experience at this restaurant was marked by great customer service and fast service. However, I was frustrated because they are always out of something.
- ordersHe got the orders done with efficiency and kindness.
- staffHello my friends, once again recommending this successful American fast-food restaurant where you can go with your children or family accompanied by friends for breakfast or lunch. So don't forget to visit Burger King, they have highly qualified staff to serve you very well. I recommend it, don't forget to visit it.
- Ryanin the Ryan who cooked my food today
- SkylerThere was a Skyler who is at the front desk
- WillThe man named will who took our order was absolutely brilliant.
- breakfast staffbreakfast staff is knocking it out of the park
- cashieryoung man that was a cashier... nice and polite
- efficiencyHe got the orders done with efficiency and kindness.
Frequently criticized
- servicePésimo servicio, esperé en el mostrador 10 minutos
- staffellos simplemente me miraban y seguían despachando a los del dri-tru
- waiting timeMy experience at this Burger King was frustrating. I almost always have to wait at least 10 minutes, and they always get my order wrong. The waiting time is consistently long, and the order accuracy is a major problem.
- attitudeher attitude defiantly isn’t it
- Doordash customersyour Doordash customers will not go back
- ManagementManagement needs to step up
- Uber Eatsonly wanted to take care of Uber Eats
- acknowledgementI observed a gentleman behind the fries, but it wasn't until a beautiful young woman limped from the drive-through window that someone appeared. She looked at us but did not acknowledge our presence.
- attentionThere were only two cars ahead of me, but I sat there for at least five minutes. The person in the first car was trying to get someone's attention to place their order, but no one responded. They eventually had to pull up to the window and honk their horn.
- closedInside closed more often then not
If youre hoping for quick, friendly service, you might get lucky, but be prepared for potential frustrations. With noticeable complaints about slow service and order accuracy, its a bit of a gamble.
Ambience (2.1 out of 10)
mentioned by 19% of the guests
The ambience here presents a real puzzle! While overall customer satisfaction is quite good at 8.3, suggesting some positive experiences, there's only 1 positive comment out of 12 about the restaurant itself. This lone voice praises it as a successful American fast-food spot, great for families and friends for breakfast or lunch.
However, the actual score for ambience is a poor 2.1, heavily influenced by 11 negative remarks. Customers frequently mentioned issues with the dining room and dining area being unclean, bathrooms closed or dirty, and even the TV volume being too loud. Cleanliness of floors and counters, along with the general atmosphere, were major concerns.
Ambience
12
Reviews
8%
Satisfaction
11
negative
0
neutral
1
positive
Rating distribution
What people like
What people don't like
- Dirty dining area
- Closed bathrooms
- Loud TV volume
Often praised
- restaurantHello my friends, once again recommending this successful American fast-food restaurant where you can go with your children or family accompanied by friends for breakfast or lunch. So don't forget to visit Burger King, they have highly qualified staff to serve you very well.
Frequently criticized
- TV volumeThe TV was way too loud
- atmospheregive them 3 stars
- bathroomsthe bathrooms were closed to the public
- cleanlinessvery dirty
- coffee machinethe coffee machine looks like it was never cleaned
- countersThe food preparation also took an excessive amount of time. The restaurant was very dirty; the coffee machine appeared uncleaned, and the counters were sticky. It was simply nasty.
- dining areathe dining area wasn't clean
- dining roomdining room is only open on weekends
- floorsthe floors needed sweeping
- food safetyThey don't take food safety seriously
If you're considering a visit, be prepared for a potentially mixed experience regarding the atmosphere. While some find it suitable for a casual family meal, the overwhelming feedback points to significant cleanliness and maintenance issues. It might be best for a quick grab-and-go rather than a sit-down dining experience.
Value (1 out of 10)
mentioned by 5% of the guests
When we look at the Value aspect, its clear theres a significant gap in positive feedback. Based on the customer remarks weve seen, there are unfortunately no glowing reviews or even mild endorsements regarding what you get for your money. This topic currently shows zero positive mentions, indicating a unanimous sentiment in other directions.
Indeed, the Value score sits at a very poor 1, with customer satisfaction also at a dismal 0%. Across 3 customer remarks, the sentiment is overwhelmingly negative, with patrons feeling theyre simply out of 9 bucks, calling it a waste of money, and even accusing the establishment of cheating the customers. This suggests a serious disconnect between price and perceived worth.
Value
3
Reviews
0%
Satisfaction
3
negative
0
neutral
0
positive
Rating distribution
What people like
What people don't like
- Waste of money
- Cheating customers
- Poor value
Often praised
No positive aspects so far.
Frequently criticized
- 9 bucksI’m out of 9 bucks
- cheating the customersYou all are cheating the customers
- waste of moneyA waste of money
If you're heading out and value for money is a top priority, you might want to reconsider. The feedback suggests a significant disappointment in this area, so be prepared for potential frustration regarding what you pay versus what you receive.
How are the prices at Burger King?
You’re looking at roughly 15 per person – reported by 30 diners. That puts it in the $11–$20 category. For a Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Interestingly, while the average is 15, the pricing isn’t all clustered there; we see a good number of guests spending in the $1–$10 range, alongside those choosing slightly higher-priced items.
Here’s a quick look at what guests spend per person, based on the latest 30 reviews.
How this restaurant’s value stacks up against similar spots in Cleveland.
We think the pricing feels quite fair for a Restaurant in Cleveland. With options ranging from budget-friendly to slightly more premium, it seems to offer good value for a variety of diners.
Customer Reviews: what people think about Burger King
Price per Person
- $21–$30
Service Intent
- Quick Meal
Visit Type
- Dine-in
2
Cold Food and Poor Service
I visited the restaurant a couple of weeks ago for a SpongeBob meal, and unfortunately, the food was cold and nasty. I complained to the manager, who said he would remake it. I returned today, hoping for a better experience, but the food was the same.
Additionally, they were out of pies and didn't offer a substitute. I won't be going back.
- manager5
- SpongeBob meal2
- food2
- pies2
Service Intent
- Quick Meal
Visit Type
- Takeout
Wait Time
- Long (31+ min.)
2
Frustrating drive-thru wait
My experience at the restaurant involved a long wait in the drive-thru. There were only two cars ahead of me, but I sat there for at least five minutes. The person in the first car was trying to get someone's attention to place their order, but no one responded.
They eventually had to pull up to the window and honk their horn.
- long wait2
- attention1
Service Intent
- Quick Meal
Group Type
- Couple
Group Size
- Couple
Visit Type
- Dine-in
Wait Time
- Short (6–15 min.)
2
Terrible Food Presentation, Won't Return
My experience at this restaurant was disappointing, primarily due to the terrible food presentation. I paid $15 for a sandwich meal that looked nothing like the advertised picture. Management really needs to step up their game.
I won't be going back!
- food presentation1
- sandwich meal1
- Management2
Service Intent
- Quick Meal
Visit Type
- Dine-in
9
Brilliant Service from Will!
My experience at Burger King was fantastic, largely due to the amazing service. The staff member named Will, who took our order, was absolutely brilliant. He handled our orders with both efficiency and kindness.
I believe he deserves a management position if he isn't already in one. Way to go, Burger King!
- service10
- Will10
- orders9
Service Intent
- Quick Meal
Meal Type
- Dinner
2
Ignored at 9:45 PM
My experience at the restaurant was disappointing. I arrived at 9: 45 PM, but it felt like they were closed because no one even acknowledged me through the speaker. The service was non-existent, leading to a very negative experience.
- service1
What Burger King offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Family-friendly
- Tourists
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Has changing table(s)
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Breakfast
- Solo dining
Amenities
- Restroom
- Free Wi-Fi
- Wi-Fi
Offerings
- Quick bite
- Late-night food
- Coffee
Dining options
- Breakfast
- Counter service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- Drive-through
- No-contact delivery
- Onsite services
- Takeout
- Curbside pickup
- Dine-in
- Delivery
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
- Quiet
- Trendy
FAQs
What dining options and services are available at this Burger King in Stockyards?
At this Burger King, you can enjoy breakfast, lunch, and dinner with seating. They offer drive-through, no-contact delivery, takeout, curbside pickup, and dine-in services. Counter service is also available for quick orders.
Does this Burger King location offer amenities and accessibility features?
Yes, this Burger King provides amenities like free Wi-Fi and restrooms. It’s also fully accessible, featuring a wheelchair-accessible entrance, parking lot, seating, and restrooms, ensuring a welcoming experience for everyone.
What are the main strengths of Burger King?
Customers frequently praise Burger King for its freshly cooked food, including juicy burgers and perfectly made Whopper sandwiches. The staff is often highlighted for being highly qualified, efficient, and kind, providing great customer service.
What are the common complaints about Burger King?
Many customers express frustration with the restaurant’s cleanliness, citing dirty counters, uncleaned coffee machines, and generally untidy dining areas. Other recurring issues include consistently long waiting times, order accuracy problems, and a perception of poor value for money.
How does Burger King score overall?
Burger King has an overall restaurant score of 4.1 out of 10, indicating an average performance. While Service (4.6) and Food (4.2) are rated as average, Ambience (2.1) and Value (1.0) are considered poor, contributing to a customer satisfaction rate of 32.6%.