Highlights
- Great coffee
- Great tea selection
oChef » Starbucks – Cleveland
Starbucks - Cleveland
Photo from Starbucks
Starbucks at a glance
Cleveland Fairfax
- ☕ Café
$$
Price per Person $11–$20
mentioned by 27 of the guests
#60 out of 62 places to eat in Cleveland
#6 Café out of 7 in Cleveland
Poor
3.7 out of 10
Food
Service
Ambience
Value
180
Reviews
25%
Satisfaction
Often praised
- Positive atmosphere
- Menu favorites
- Friendly service
Frequently criticized
- Long waits
- Poor value
- Inconsistent drinks
The café Starbucks in Cleveland’s vibrant Fairfax neighborhood offers you a perfect spot to unwind. You’ll find yourself enjoying their great coffee, whether you’re grabbing a quick bite or settling in for a relaxed moment.
This casual yet trendy cafe provides a welcoming atmosphere, making it an ideal choice for your breakfast, lunch, or even a late-night treat. With convenient service options like drive-through and dine-in, your visit is always easy.
Overview: Introducting Starbucks
Starbucks often provides a familiar setting with a generally positive atmosphere, where some patrons appreciate the friendly staff and find a moment of calm. However, visits can sometimes be hampered by considerable waiting times, suggesting service efficiency isn’t always consistent.
While the beverages and snacks can hit the spot, there are instances where drink quality or food preparation falls short, leading to disappointment. The overall experience also raises questions about the perceived value for money, which can be a point of contention for some.
Poor
3.7
out of 10
180
Reviews
25%
Satisfaction
127
negative
8
neutral
45
positive
Starbucks receives an overall Restaurant Score of 3.7, placing it in the poor category, which aligns with a low Customer Satisfaction of 25%. This indicates a significant number of patrons leave less than impressed.
With 180 total opinions, including 127 negative remarks against 45 positive, the sentiment leans heavily towards dissatisfaction. Looking closer at the feedback, Food scores an average (4), often praised for specific items.
However, Service (3.3) is poor, frequently cited for long waits. The Ambience (5.8) is average, offering a generally positive atmosphere despite some cleanliness concerns, while Value (1.3) is notably poor, with many feeling the prices don’t match the experience.
What people like
- Positive atmosphere
- Specific menu favorites
- Occasional friendly service
What people don't like
- Significant waiting times
- Poor value perception
- Inconsistent drink quality
With a Recommendation Score of 4, Starbucks presents a mixed bag. While some find comfort in its familiar offerings and a generally positive atmosphere, be prepared for potential frustrations.
It might be a suitable stop if you’re seeking specific menu items and are not in a rush. However, if consistent service, quick turnaround, and good value are your priorities, you might find this location disappointing.
Consider using mobile ordering to mitigate wait times, but be aware that drink quality can vary.
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Verdict: Our expert take on Starbucks
Food (4 out of 10)
mentioned by 68% of the guests
When it comes to the food and drinks here, some folks have found real gems! With 15 positive remarks, many rave about delicious bagels, tasty specialty drinks like Chai Tea and Caramel Macchiatos, and even delightful lemon cake, pumpkin bread, and confetti sugar cookies. It seems certain items truly hit the spot.
However, the overall experience for food is quite a mixed bag, with an average score of 4 and a poor customer satisfaction of just 26.8%. Many of the 37 negative comments highlight issues like stale or burnt coffee, watery frappuccinos, and frequently unavailable food items. Drinks not made correctly and general poor food taste are also common complaints.
Food
56
Reviews
26%
Satisfaction
37
negative
4
neutral
15
positive
Rating distribution
What people like
- Delicious bagels
- Tasty specialty drinks
- Excellent sugar cookies
What people don't like
- Stale, burnt coffee
- Unavailable food items
- Flies in drinks
Often praised
- Caramel MacchiatoThe operation runs like a well-oiled machine, and the drink quality is top-notch. Mika made my Caramel Macchiato the past two mornings, and it was fantastic!
- Chai TeaI suggest pre-ordering by phone whenever possible. On a positive note, my chilled Chai was very good!
- CoffeeCoffee and clinicals are a winning combination
- bagelgot a bagel and it was amazing
- coffee & a bagelcoffee & a bagel, and they were delicious
- confetti sugar cookiesThe confetti sugar cookies are the best sugar cookies I've ever had!!
- drink qualityDespite the crowds and numerous mobile orders waiting for pickup, I've never had to wait more than a minute to place my order, and my drinks are ready within a few minutes. The operation runs like a well-oiled machine, and the drink quality is top-notch. Mika made my Caramel Macchiato the past two mornings, and it was fantastic!
- foodFood:5
- lemon cake & pumpkin breadlemon cake & pumpkin bread & they both were most delicious
- lemonade with peachThe lemonade with peach added🍑 is super delicious.
Frequently criticized
- coffeeover-roasted and somewhat burnt tasting coffee
- drinkMy experience involved a 20-minute wait for a drink. When I finally received it, it was only half a cup of the mocha I ordered, with the other half being whipped cream, which I had specifically asked not to be included. I would have gotten another drink, but I didn't have another 20 minutes to wait.
- sandwichMy sandwich dropped out of the bottom of the paper bag
- FoodFood:1
- Mango Dragon FruitMango dragon fruit with no Mango dragon fruit
- SMALL drinkmy drink wasn’t made correctly
- Starbucks CoffeeMy daughter must have stopped here. My wife and I do not like Starbucks Coffee.
- Venti Caramel Ribbon Crunch Frappe + shot of espressoit tasted terrible
- bagels and pastriesbagels and pastries displayed, which led us to believe they were available
- banana breadI had to wait for half an hour just to get a plain coffee and a warmed-up slice of banana bread. To make matters worse, the banana bread wasn't even warm! They could have at least given me my coffee when I ordered it.
If you're craving a specific specialty drink or a sweet treat like a bagel or cookie, you might find something you love. But be prepared for potential disappointment with coffee quality, incorrect orders, or unavailable menu items, making it a bit of a gamble.
Service (3.3 out of 10)
mentioned by 71% of the guests
When it comes to service, it's a bit of a mixed bag, leaning heavily towards needing improvement. While a small group of customers (22 positive opinions out of 103 total) praised the staff for being patient, nice, and providing great customer service with positive energy, suggesting some employees truly shine and run a well-oiled machine. However, the overall sentiment is quite low, with a score of 3.3 (poor) and customer satisfaction at a mere 21.4% (poor).
A significant 80 negative opinions highlighted issues like being dramatically understaffed, leading to incredibly long waiting times (sometimes 40+ minutes), rude or unfriendly staff, forgotten or wrong orders, and constant mobile order issues.
Service
103
Reviews
21%
Satisfaction
80
negative
1
neutral
22
positive
Rating distribution
What people like
- Staff are patient
- Positive customer service
- Efficient operation
What people don't like
- Long waiting times
- Rude, unfriendly staff
- Understaffed issues
Often praised
- staffI love my Starbucks, but when you go to this location, prepare to wait even if you're the only one in line. They are very nice and always get my order right.
- orderI love my Starbucks, but when you go to this location, prepare to wait even if you're the only one in line. They are very nice and always get my order right.
- customer serviceAbsolutely love the customer service I got
- 3rd shift staffEveryone that works on the 3rd shift is amazing and wonderful
- ScottScott has been one of the employees that has lifted my spirits
- Tee and Malikespecially Tee and Malik
- drink readinessfew minutes for my drink to be ready
- employeesemployees to bump my order up, which they kindly did and apologized for the wait
- evening/nightshift crewI am so grateful for the evening/nightshift crew
- mobile orderI should have placed my mobile order rather than waiting to walk in
Frequently criticized
- waiting timewaiting nearly a half an hour in line, we waited at least another half hour
- staffwe could tell they were annoyed to have to stop to take our order
- waitHowever, the service is slow and the staff is unfriendly. Be prepared to wait!
- servicethe service that used to be very good, in my opinion, has declined drastically
- drink preparationThey prepare drinks by sitting cups w/o lids along the counter while talking over them
- employeesThis crew, looked like someone hand picked them off the street, and stuck them in a five star hotel with no experience
- 40 minutesit took them 40 minutes
- ServiceService:3
- Starbucks appThis particular location is for online orders only. I question what about those who cannot access or navigate the Starbucks app?
- US Starbucks accountyou need to have a US Starbucks account
If youre in a rush or value consistent, speedy service, you might want to consider other options, as long waits and frustrating experiences are common here. However, if you catch the right shift and dont mind a potential wait, you might encounter some genuinely friendly staff.
Ambience (5.8 out of 10)
mentioned by 23% of the guests
Lets talk about the vibe! Many customers really dig the fact that this place is open 24 hours, making it super convenient. Theres a definite fast-paced atmosphere and positive energy that some find invigorating, with staff often described as smiling.
Out of 17 customer remarks, 8 highlight these positive aspects, seeing it as a great spot for a quick break or even self-care. However, the overall picture for ambience is a bit of a mixed bag, with a score of 5.8 putting it squarely in the average range, and customer satisfaction at a mixed 47.1%. Six negative comments frequently bring up issues with cleanliness and a lack of organization, describing scenes like filthy counters and complete chaos behind the counter.
Clearly, there are some significant areas needing attention.
Ambience
17
Reviews
47%
Satisfaction
6
negative
3
neutral
8
positive
Rating distribution
What people like
- Open 24 hours
- Fast-paced atmosphere
- Positive energy
What people don't like
- Poor cleanliness
- Lack organization
- Filthy conditions
Often praised
- open 24 hoursYou can get your coffee any time of the day (open 24 hours 👍🏻).
- atmosphereAtmosphere:5
- energyThe energy is always positive and they are always smiling!!
- fast-paced atmosphereMy experience at the Starbucks at Cleveland Clinic was defined by its fast-paced atmosphere. I find that coffee and clinicals are a winning combination, especially when we can stay healthy!
- placeStarbucks is the perfect place for me to relax
- self carean important factor of self care
- smilingThe energy is always positive and they are always smiling!!
Frequently criticized
- AtmosphereAtmosphere:2
- cleanlinessit was definitely the filthiest Starbucks, including a flood on the floor, with very dirty counter tops
- coffee shopsfrustrating to find all coffee shops are inside official buildings
- hair netsThey don't wear hair nets by the way
- organizationNothing was organized. It was complete chaos behind the counter.
- storeI don’t think this store will ever get it together
If you're looking for a convenient, always-open spot with a lively, energetic buzz, this place might hit the mark. However, be prepared for potential issues with cleanliness and organization, which could detract from your experience if those are priorities for you.
Value (1.3 out of 10)
mentioned by 5% of the guests
When it comes to getting your moneys worth, it seems theres not much to celebrate here. Based on 4 customer opinions, there were no positive remarks concerning the value offered, indicating a clear area for improvement. Unfortunately, the sentiment leans heavily towards disappointment, with a 1.3 score indicating poor value and 0% customer satisfaction.
Many felt their money went in vain, describing the experience as overpriced and noting they were charged for extras without receiving anything substantial in return. Its clear that the price and additional extras' are major pain points for patrons.
Value
4
Reviews
0%
Satisfaction
4
negative
0
neutral
0
positive
Rating distribution
What people like
What people don't like
- Overpriced
- Charged for extras
- No value for money
Often praised
No positive aspects so far.
Frequently criticized
- chargedThey gave me oatmeal with agave syrup! Nothing else and I was charged for all of them! I came up and then realized there is nothing there but just a cup of oatmeal itself !
- extrasyou charge plus charge the extras but give nothing !!
- priceOverpriced
- spend my bucksspend my bucks which went in vein
If youre looking for good value, this might not be the place for you. Customers consistently felt they paid too much for what they received, with many finding it overpriced and feeling charged for things that didnt deliver. You might want to manage your expectations regarding the cost-benefit here.
How are the prices at Starbucks?
On average, you’ll spend around 11 per person – from 27 guests. That puts the restaurant in the $11–$20 category. For a Cafe, that’s mid-range, maybe slightly above.
Looking at what people actually spend, its interesting! While the average is 11, a good chunk of diners actually spend less, in the $1–$10 range. Theres also a solid group in the $11–$20 bracket, and just a few go a bit higher.
So, you’ll find a mix of budget-friendly and mid-range options here.
Here’s a quick look at what guests spend per person, based on the latest 27 reviews.
How this Cafe’s value stacks up against similar spots in Cleveland.
Overall, we think the pricing feels pretty fair for a Cafe, especially since there are options for both budget-conscious diners and those looking to spend a little more. It offers good flexibility!
Customer Reviews: what people think about Starbucks
Price per Person
- $11–$20
Service Intent
- Quick Meal
Visit Type
- Dine-in
Meal Type
- Breakfast
Wait Time
- Long (31+ min.)
Noise Level
- Loud
2
Long Wait, Incorrect Drink, Late for Work
My experience at this restaurant was frustrating. I was waiting for my SMALL drink and it took them 40 minutes. This made me extra late going back to work.
To make matters worse, after waiting that long, my drink wasn’t even made correctly!
- SMALL drink2
- 40 minutes1
- made correctly1
Price per Person
- $1–$10
Service Intent
- Quick Meal
Visit Type
- Dine-in
Wait Time
- Moderate (16–30 min.)
2
Unsanitary and Poor Service at Hospital Cafe
My experience at this restaurant was quite disappointing, especially considering it's located within a hospital. Another customer accidentally took my drink. When she returned it, realizing it was the wrong one, the employee simply placed it back on the counter without making a new one.
This is unbelievable, particularly in a healthcare setting.
- drink2
- employee1
- service1
Price per Person
- $11–$20
Service Intent
- Regular Visit
Visit Type
- Dine-in
Meal Type
- Breakfast
Wait Time
- Short (6–15 min.)
Noise Level
- Moderate
9
Efficient Service, Top-Notch Drinks!
My experience at this restaurant has been consistently positive, even when they are incredibly busy. Despite the crowds and numerous mobile orders waiting for pickup, I've never had to wait more than a minute to place my order, and my drinks are ready within a few minutes. The operation runs like a well-oiled machine, and the drink quality is top-notch.
Mika made my Caramel Macchiato the past two mornings, and it was fantastic!
- drink quality10
- Caramel Macchiato10
- waiting time9
Price per Person
- $1–$10
Service Intent
- Food Exploration
Visit Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
Noise Level
- Moderate
2
Starbucks Coffee Quality Disappointing
My experience at Starbucks was quite disappointing. I asked the barista if they offered pour-over coffee, and they seemed confused, indicating they didn't. I settled for regular brewed coffee, but what I received was questionable.
It appeared to be just water with some brown coloring at the bottom, made using a machine similar to a Keurig. While I didn't seek a refund, I was surprised that a well-known coffee retailer like Starbucks would serve coffee prepared this way, especially given their coffee's over-roasted and burnt taste. It felt like a simplification of the coffee-making process, and I believe they should put more effort into brewing a proper cup of coffee, especially when charging premium prices.
It's a basic part of many people's mornings, and I expect better from Starbucks.
- pour over coffee2
- regular brewed2
- coffee1
Price per Person
- $11–$20
Service Intent
- Regular Visit
Visit Type
- Dine-in
Meal Type
- Breakfast
10
Amazing 3rd Shift Service!
My experience at this restaurant was amazing and wonderful, especially thanks to the staff working the 3rd shift. Tee and Malik, in particular, are outstanding. They remember me and consistently get my order perfect.
The great customer service they provide makes me love stopping here before work. They truly deserve a raise.
- 3rd shift staff10
- Tee and Malik10
- order10
What Starbucks offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Family-friendly
- LGBTQ+ friendly
- Transgender safespace
- Tourists
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
Popular for
- Solo dining
- Breakfast
Amenities
- Restroom
- Free Wi-Fi
- Wi-Fi
Offerings
- Late-night food
- Coffee
- Small plates
- Vegetarian options
- Quick bite
Dining options
- Brunch
- Lunch
- Breakfast
- Dessert
Service Options
- Drive-through
- Dine-in
- Takeout
- Delivery
Atmosphere
- Casual
- Trendy
FAQs
Is Starbucks in Fairfax, Cleveland, accessible for everyone?
Absolutely! This Starbucks location is designed with accessibility in mind. You’ll find a wheelchair accessible entrance, parking lot, seating, and even a wheelchair accessible restroom, ensuring a comfortable visit for all guests.
What kind of dining options and food can you expect at Starbucks in Cleveland's Fairfax neighborhood?
At this Starbucks, you can enjoy breakfast, brunch, lunch, and dessert. They offer great coffee, a wide tea selection, small plates, and vegetarian options. It’s also a good spot for a quick bite or late-night food, perfect for any time of day.
What are the main issues customers experience at Starbucks?
Customers frequently report significant waiting times, a perception of poor value for money, and inconsistencies in drink quality. Cleanliness and disorganization have also been noted as concerns.
Is Starbucks a good place to relax or work?
Many customers find the atmosphere positive and a good place for self-care or a quick break, with some locations even being open 24 hours, contributing to a positive energy.
How does Starbucks generally score with customers?
Starbucks has an overall Restaurant Score of 3.7 and Customer Satisfaction of 25%. Food scores average (4), Service is poor (3.3), Ambience is average (5.8), and Value is notably poor (1.3).