Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Rivas Mexican Grill – Las Vegas
Rivas Mexican Grill - Las Vegas
Photo from Rivas Mexican Grill
Rivas Mexican Grill at a glance
Las Vegas Charleston Heights
- 🌮 Mexican Restaurant
$$
Price per Person $11–$20
mentioned by 60 of the guests
#158 out of 192 places to eat in Las Vegas
#17 Mexican Restaurant out of 20 in Las Vegas
Average
5.2 out of 10
Food
Service
Ambience
Value
307
Reviews
46.3%
Satisfaction
Often praised
- Clean atmosphere
- Delicious Mexican
- Friendly service
Frequently criticized
- Inconsistent service
- High prices
- Unpleasant smell
The restaurant Rivas Mexican Grill in Las Vegas, located in the vibrant Charleston Heights neighborhood, offers a delightful Mexican dining experience. You’ll find a cozy, casual, and trendy atmosphere perfect for enjoying a quick bite or small plates.
Whether you’re looking for a relaxed lunch, a satisfying dinner, or even breakfast, this spot has you covered. With options for dine-in, takeout, and delivery, it’s designed for your convenience.
Overview: Introducting Rivas Mexican Grill
Rivas Mexican Grill offers a mixed experience, with many appreciating the generally friendly workers and the overall cleanliness of the dining space. Patrons often find their Mexican food satisfying, making it a go-to for certain cravings.
However, the experience isn’t without its drawbacks. Some customers have encountered inconsistent service, with reports of staff attitude issues.
Additionally, the perceived price point has been a point of contention for others, suggesting that value can be a concern depending on what you order.
Average
5.2
out of 10
307
Reviews
46.3%
Satisfaction
152
negative
13
neutral
142
positive
The restaurant’s overall standing is quite average, reflected in a Restaurant Score of 5.2 and a Customer Satisfaction rate of 46.3%. This indicates a fairly balanced sentiment among diners, with nearly equal positive (142) and negative (152) remarks out of 307 total opinions.
Looking closer, the Ambience stands out as a strong point, scoring a respectable (6.7), suggesting a pleasant environment. Food also performs adequately at (5.8), while Service (4) and Value (3.2) are areas where Rivas Mexican Grill consistently falls short, often leaving customers wanting more.
What people like
- Clean restaurant atmosphere
- Delicious Mexican food
- Friendly, fast service
What people don't like
- Inconsistent service quality
- Perceived high prices
- Unpleasant restaurant smell
If you’re seeking a casual spot with a generally clean environment and a craving for straightforward Mexican fare, Rivas Mexican Grill could be a reasonable option. Just be prepared for a potentially inconsistent service experience and consider your order carefully to ensure it aligns with your expectations for value.
With a Recommendation Score of 5.3, it’s clear this establishment sits squarely in the middle. It’s worth trying if you’re in the area and have specific menu items in mind, but it might not be a destination spot for those prioritizing exceptional service or budget-friendly dining.
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Verdict: Our expert take on Rivas Mexican Grill
Food (5.8 out of 10)
mentioned by 92% of the guests
When it comes to the food, many customers consistently praise the fresh ingredients and delicious food, highlighting favorites like their burritos and tacos. With 93 positive remarks among 178 total, theres a clear appreciation for the variety of options available, contributing to an overall score of an average 5.8 for the culinary experience. However, the food isnt without its challenges.
Some diners have reported issues with greasy food, cold food, and small portions, with 74 negative remarks pointing to these concerns. Customer satisfaction for food is a mixed 52.2%, indicating that while many enjoy their meals, others find the quality inconsistent or bland.
Food
178
Reviews
52%
Satisfaction
74
negative
11
neutral
93
positive
Rating distribution
What people like
- Fresh ingredients used
- Delicious burritos
- Tasty tacos
What people don't like
- Greasy food served
- Cold food received
- Small portions given
Often praised
- foodthe food, attention and the locals are of good quality
- Mexican foodThis is our go-to spot when we crave Mexican food. We've tried a variety of options, and they have all been delicious & filling.
- FoodFood was Awesome
- beans and riceThe beans and rice were definitely the best I think I've ever had.
- burritoslove players burritos
- tacoslove players ... tacos
- $2 churrosthe 2 dollar churros tbh
- .99 chicken tacoswas there for the .99 chicken tacos
- 99 cent chicken tacos99 cent chicken tacos on Wednesdays are super delish
- Al Pastor Friestheir Carne Asada or Al Pastor Fries are incredible
Frequently criticized
- foodUpon calling, I was hung up on. Charleston Rivas, thank you for the poor service, cold food, and for ruining our Father's Day breakfast. This was not the first time they have messed up an order, and we will never order from another Rivas, EVER.
- beansI had the special beef burrito and added trimmings from the taco bar. There was plenty of beef, but it wasn't tender, and the beans were a tad salty. However, it was worth the money, currently priced at $9.
- burritoMy burrito was mostly pico de gallo and a little bit of guacamole with a touch of carnitas.
- chickengive you “old hard chicken” in your enchiladas
- enchilada sauceenchilada sauce taste like the sauce from SpaghettiOs
- meatMy experience at the restaurant was dominated by an overwhelming amount of beans. The burritos had way too much beans and very little meat. To make matters worse, there were beans and rice served on the side as well.
- riceThe rice was just as bad
- vegetarian burritoThe vegetarian burrito had thousand island sauce in it, and chips.
- Foodfabric on the meat as if they are whipping their grill down with a wash cloth and it got on the food
- Mexican spicesDidn't quite have Mexican spices like I like
If youre craving quick, satisfying Mexican-American staples like burritos and tacos, youll likely find something enjoyable here. Just be prepared that the food quality can be a bit of a mixed bag, so some dishes might occasionally disappoint.
Service (4 out of 10)
mentioned by 53% of the guests
While the overall sentiment for service is a bit of a mixed bag, with a score of 4 (average) and customer satisfaction at a low 33.3%, there are bright spots. About 25 positive comments highlight fast service, friendly staff, and kind interactions, with many appreciating quick order fulfillment and good customer service. However, a larger portion of feedback, 50 comments out of 75 total, points to significant issues.
Many describe rude staff with an attitude, particularly from those taking orders. Concerns about slow service and generally poor customer service experiences, including feeling discriminated against, are frequently mentioned.
Service
75
Reviews
33%
Satisfaction
50
negative
0
neutral
25
positive
Rating distribution
What people like
- Fast service
- Friendly staff
- Helpful workers
What people don't like
- Rude staff
- Slow service
- Poor customer service
Often praised
- serviceMy experience at the restaurant involved a take out order for dinner. The service was fast. I ordered the dry chicken burrito, which was okay.
- workersthe workers there are extremely nice
- Front End StaffCrystal was the most Hustling Front End Staff I've seen
- ServiceService:5
- TeamTeam did a Phenomenal Job
- cashiervery friendly and cheerful the girl 👍
- cooked as soon as I ordered itwas cooked as soon as I ordered it
- correct numbergave me a correct number
- customer serviceBetter customer service
- experienceI NEVER had a bad experience
Frequently criticized
- servicethe service was terrible
- customer serviceMy mouth is watering just remembering the absolute BEST tasting beef I've had in DECADES! Casa del Sabor on Sahara is cheaper and pretty good, but I won't go back after getting rude customer service my last 2 visits. I'm done with THEM and would go to their downtown cart where I first tasted their nice carne asada without the uppity Sahara attitude.
- staffI very politely asked for extra hot sauce and only received 1 for 4 tacos. The staff acted like jerks.
- attitudeTime after time, I see her being polite to many customers. Every time I come in, her attitude changes. Today, she had the nerve to tell me I was on my 4th strike.
- cashiercashier girl... she saw walked away what seemed to me upset
- lady taking ordersthe lady taking orders in front is rude
- orderCharleston Rivas, thank you for the poor service, cold food, and for ruining our Father's Day breakfast. This was not the first time they have messed up an order, and we will never order from another Rivas, EVER.
- ordersorders are put behind their Mexican customers
- Grubhub deliveriesgrubhub deliveries was stupid and didn’t get my address right
- call in an orderdon't call in an order here
If service is a top priority, you might find it to be a bit of a gamble here. While some experience quick and friendly interactions, be prepared for a significant chance of encountering rude staff or slow service.
Ambience (6.7 out of 10)
mentioned by 21% of the guests
When it comes to the vibe, this spot generally hits the mark! With a solid score of 6.7 and customer satisfaction at 72%, its clear many folks appreciate the atmosphere. People frequently praise the restaurants cleanliness, a good vibe, and a pleasant atmosphere, often noting the salsa bar as a neat touch.
Out of 25 customer remarks, 18 were positive, highlighting a generally well-received environment. However, it's not all sunshine and roses, as 6 negative comments point out some areas for improvement. A few patrons have mentioned a funky smell or bad smell that can be off-putting.
There have also been concerns about security and issues with the A/C at certain locations, suggesting that while the overall ambience is good, some specific details need a bit of attention to ensure everyone has a comfortable experience.
Ambience
25
Reviews
72%
Satisfaction
6
negative
1
neutral
18
positive
Rating distribution
What people like
- Clean environment
- Good vibe
- Pleasant atmosphere
What people don't like
- Funky smell
- Security concerns
- A/C issues
Often praised
- placeall around a great place
- cleanlinessThe restaurant was very clean
- atmosphereAtmosphere:4
- cleanIn my opinion, the food, service, and locations are of good quality. They are clean, and I have always been treated politely. I highly recommend it!
- AtmosphereAtmosphere:5
- DI locationI think they are cutting back on ingredients because they used to be good. I'd suggest the DI location because they never disappoint me.
- good vibealways a good vibe
- locationsthe food, attention and the locals are of good quality
- not busyThe food was great and had good flavor. The place was clean and not busy at all, which made for a very pleasant atmosphere.
- restaurant cleanlinessVery clean restaurant
Frequently criticized
- A/Cfix the A/C at this location
- bad smellThe place smells very bad
- funky smellbut had a funky smell to the place.
- safe to eatThe place in not safe to eat in.
- securityThis place need to be closed because of no security.
- this locationToday, I had chicken enchiladas, and nothing was right about it. I did get my money back with no problem, but I can assure you I won't go to this location 🤬. I think they are cutting back on ingredients because they used to be good.
Overall, the ambience here is pretty good, making it a comfortable place for most diners. If you prioritize a clean spot with a generally good vibe, you'll likely enjoy it. Just be aware that a few locations might have minor issues like a funky smell or A/C problems.
Value (3.2 out of 10)
mentioned by 29% of the guests
Despite an overall challenging perception, some customers found good value for money with 6 positive remarks. They appreciated perks like a menu item on special and even a free fountain drink on their first order, suggesting that specific deals can make a difference for budget-conscious diners. However, the overwhelming sentiment leans negative, with 22 out of 29 comments expressing dissatisfaction.
Many felt the price was too high, leading to feelings of being charged twice or that it was a waste of money and a rip off. This contributes to a 3.2 score, indicating poor value, and a low customer satisfaction of just 20.7%, which is also poor.
Value
29
Reviews
20%
Satisfaction
22
negative
1
neutral
6
positive
Rating distribution
What people like
- Daily specials available
- Free drink offer
- Good value moments
What people don't like
- High prices
- Unexpected charges
- Poor overall value
Often praised
- .99 cents.99 cents can't beat that!
- free fountain drinkfree fountain drink on first order
- menu item on specialMy experience at this restaurant was great! I loved the breakfast burrito 🌯, and it's exciting that they have a different menu item on special/sale price every day. I also appreciated the offer of a free fountain drink on my first order when I placed it online or via mobile.
- moneyWorth the money, tho
- pricesfair prices
- value for moneyMy experience at this restaurant was that it's an okay place to have Mexican food. It offers good value for money. There's nothing special or distinct about it, but considering it's a diner, that's acceptable.
Frequently criticized
- priceThe ONLY thing bad I can say about Riva's is that they are a bit expensive for MY "never spend $10+ on a meal" tastes, but are Las Vegas average. I will definitely go back the next time I really want to treat myself because their carne asada is off the charts DELICIOUS!
- pricescould not believe the prices....seriously I only wanted a bowl of posole.
- moneyFor the same price as a carne asada, I felt it was a rip off. I spent too much money on this for it to be nothing 🤔.
- $32I will NEVER EVER order from them again. I wasted $32 and was looking forward to dinner all day, only to be worse off than if I'd eaten a peanut butter and jelly sandwich.
- Price per personfor 10$$$
- card feeThey charge 4% fee if you use a card.
- cashpaying a decent amout of cash
- charged twicecharged 2 times for this service
- cup of icecharge $1.25 for a cup for ice
- dollarcost a dollar for that
If youre looking for specific deals like daily specials or first-time offers, you might find some value here. However, be prepared for potentially higher-than-expected prices and extra charges, as many customers felt it was a rip off and a waste of money. Its a place where you need to choose wisely to avoid disappointment.
How are the prices at Rivas Mexican Grill?
You’re looking at roughly $16 per person – reported by 60 diners. That puts it in the $11–$20 category. For a Mexican Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Most guests find themselves in that $11–$20 sweet spot, showing prices cluster nicely around the average, though there are some even more budget-friendly options and a few higher-priced experiences too.
This chart shows what people usually spend per person, using the 60 most recent reviews.
Compare this restaurant’s value for money against similar places in Las Vegas.
Overall, we think the pricing feels pretty fair for a Mexican spot in Las Vegas. It offers good value for a mid-range experience.
Customer Reviews: what people think about Rivas Mexican Grill
Service Intent
- Quick Meal
Visit Type
- Takeout
Wait Time
- Long (31+ min.)
2
Bad Smell, Average Food, Never Again
My experience at this restaurant was quite unpleasant. The place had a very bad smell, forcing me to wait outside for my food. The food itself was average.
Given these issues, I will never be returning to this location.
- Food5
- bad smell1
- wait outside2
Price per Person
- $1–$10
Service Intent
- Food Exploration
Visit Type
- Dine-in
Meal Type
- Lunch
Noise Level
- Quiet
9
Great Vibe and Favorite Shrimp Nachos!
My experience at this place was fantastic! I love the good vibe and the cleanliness of the restaurant. The salsa bar is always neat, and the food is great 👍🏿.
My absolute favorite is the shrimp nachos.
- good vibe9
- cleanliness10
- salsa bar9
Service Intent
- Quick Meal
Group Size
- Solo
Visit Type
- Dine-in
Meal Type
- Lunch
2
Cheap Tacos, Terrible Taste
I went for the hardshell tacos, which were advertised at . 99 cents. While the price was unbeatable, the tacos themselves were terrible.
I understand you get what you pay for at that price point, but the ration of chicken and cheese was disappointing. They were more like deep-fried quesadillas with a pinch of chicken and a handful of cheese. I found Roberto's tacos to be a better bang for your buck as they don't skimp on the chicken.
- .99 cents9
- Roberto's tacos8
- chicken8
- hardshell tacos2
- ration of chicken and cheese3
Service Intent
- Family Dinner
Group Type
- Family
Group Size
- Large Group
Visit Type
- Dine-in
Meal Type
- Dinner
1
Hair and Fabric in Burrito - Disgusting!
My experience at this restaurant was incredibly disappointing. I literally just took my first bite of the burrito and found a long piece of black hair in it. My hair is blonde, so it definitely wasn't mine.
To make matters worse, there was some type of fabric on the meat, as if they are wiping their grill down with a washcloth and it got onto the food! The burrito itself was super thin, and the meat looked incredibly dry. I am very disappointed; I just spent $50 for my family to eat here and had to throw it all in the trash 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡.
- black hair1
- fabric on the meat1
- burrito2
Service Intent
- Quick Meal
Visit Type
- Takeout
2
Disappointing Food Quality
What was my experience at the restaurant? It's a shame because the restaurant's food used to be good. Last time, I bought a pozole that was bland and everything tasted rancid.
Today, I went to buy chicken wings bulaffo; the sauce had no spice, and the wings weren't fried well, feeling more like they were re-cooked. It was a bad experience.
- pozole2
- chicken wings bulaffo3
- wings3
What Rivas Mexican Grill offers
Crowd
- Tourists
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Breakfast
- Solo dining
Amenities
- Restroom
Offerings
- Small plates
- Quick bite
Dining options
- Catering
- Breakfast
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- Dine-in
- Takeout
- Delivery
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Cozy
- Casual
- Quiet
- Trendy
FAQs
What kind of dining experience can you expect at Rivas Mexican Grill in Las Vegas?
At Rivas Mexican Grill, you can enjoy a cozy, casual, and trendy atmosphere perfect for any meal. They offer a variety of dining options including breakfast, lunch, and dinner, with seating available. You can also grab small plates or a quick bite, making it ideal for various occasions.
What service and accessibility features does Rivas Mexican Grill provide for its guests?
Rivas Mexican Grill offers flexible service options including dine-in, takeout, and delivery. You’ll find free street parking and a free parking lot, usually with plenty of space. The restaurant is fully wheelchair accessible, including the entrance, parking lot, seating, and restroom, ensuring comfort for all visitors.
What is the overall standing of Rivas Mexican Grill?
Rivas Mexican Grill holds an overall score of 5.2, indicating an average experience. While Ambience scores well at (6.7), Food (5.8) and Service (4) are average, and Value (3.2) is a weaker point.
What do customers appreciate most about Rivas Mexican Grill?
Many customers frequently praise the cleanliness of the restaurant and the generally friendly workers. The Mexican food, particularly items like burritos and tacos, also receives positive remarks.
Are there any common concerns or issues at Rivas Mexican Grill?
Some patrons have noted inconsistencies with service, including occasional rude staff or incorrect orders. Concerns about price and perceived value, along with reports of an unpleasant smell in some locations, are also mentioned.