Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
oChef » Taco Bell Cantina – Orlando
Taco Bell Cantina - Orlando
Photo from Taco Bell Cantina
Taco Bell Cantina at a glance
Orlando Central Business District
- 🍔 Fast-Food-Restaurant
$$
Price per Person $11–$20
mentioned by 76 of the guests
#158 out of 163 places to eat in Orlando
#8 Fast-Food-Restaurant out of 8 in Orlando
Poor
3.6 out of 10
Food
Service
Ambience
Value
457
Reviews
25.2%
Satisfaction
Often praised
- Alcoholic drinks
- Clean space
Frequently criticized
- Restroom issues
- Poor service
The restaurant, a Fast Food Restaurant located in the vibrant Central Business District of Orlando, offers a unique twist on your quick bite experience. Here at Taco Bell Cantina, you can enjoy not just your favorite Mexican-inspired dishes, but also a refreshing alcoholic beverage.
It’s a casual spot where you can grab a quick meal, whether you’re looking for lunch, dinner, or even late-night food.
Overview: Introducting Taco Bell Cantina
While some patrons enjoy the good vibes and find it a decent spot for a quick bite, others encounter considerable frustration. Issues frequently arise with customer service, particularly concerning staff attentiveness and the often-problematic access to the lobby and restrooms, which can detract from the visit.
Poor
3.6
out of 10
457
Reviews
25.2%
Satisfaction
310
negative
32
neutral
115
positive
However, other aspects significantly pull down the experience. Ambience (3.8) is rated poorly, frequently criticized for issues like restricted restroom access and a chaotic atmosphere.
Service (3.1) and Value (3.1) also land in the poor category, with numerous accounts of slow, unprofessional staff and concerns over pricing for a less-than-satisfactory visit.
What people like
- Alcoholic drinks served
- Clean dining area
- Quick food delivery
What people don't like
- Restroom access issues
- Slow, rude service
- Missing order items
If you’re considering a visit, manage your expectations, especially regarding service and restroom access. For a reliable and hassle-free quick meal, you might find more consistent options elsewhere.
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Verdict: Our expert take on Taco Bell Cantina
Food (4.5 out of 10)
mentioned by 64% of the guests
When it comes to the food, it seems there's a bit of a mixed bag, though many found things to love! With 44 positive remarks, customers frequently praised the quesadillas, mixed slushees and beer, and often highlighted the generous portions and how freshest and tastiest some items were. The overall score for food sits at an average 4.5, suggesting it hits the spot for many.
However, with 63 negative comments out of 124 total, there are definitely areas for improvement. Concerns often revolved around tacos being cold, food served not as ordered, or sloppy wrapping job for items like burritos. Some also noted issues with portions being too small or ingredients like chicken supreme soft tacos missing.
Customer satisfaction is quite low at 35.5%, indicating a significant number of diners left disappointed.
Food
124
Reviews
35%
Satisfaction
63
negative
17
neutral
44
positive
Rating distribution
What people like
- Good food quality
- Alcoholic drinks available
- Generous portions
What people don't like
- Food served cold
- Missing items
- Sloppy preparation
Often praised
- foodThe agent's explanation for this policy was described as "convoluted" and unreasonable for a sit-down restaurant. While the food received a high rating of 4, and the atmosphere was rated 3, the service aspect was rated 1, largely due to this restroom policy. This lack of basic facilities is a major concern for any patron.
- FoodFood:5
- Margaritas and beerlike Margaritas and beer
- Taco Bell cantinabest Taco Bell cantina that I've ever been to
- Taco Bell foodbest Taco Bell food I've had in my life
- alcoholthey serve alcohol
- alcohol drinksfirst Taco Bell I went to that serves alcohol drinks
- alcoholic drinksCame here for the first time after a concert at Kia Center, and there was a line out the door. It went by quickly because of the kiosks, but the girl who took our order was really nice and had our alcoholic drinks ready while we were still at the counter. The other workers made our food in under 5 minutes.
- authentic Spanish foodI can get way better authentic Spanish food elsewhere.
- big foodbest bet if you want big food
Frequently criticized
- foodMy experience at this restaurant was extremely disappointing. I waited one hour to get my food, and after paying $50, I walked away with no food because I couldn’t wait any longer. This was a complete waste of time and money.
- tacosHowever, I soon realized that the staff tend to move slowly, joking, laughing, and playing on their phones instead of focusing on their jobs. As we are downtown and people are often in a rush, it shouldn't take 30 minutes for tacos. The food was decent, but the service was disappointingly slow.
- beefThere was NO beef in the crunch wraps OR tacos.
- food qualityMy experience was extremely negative. I ordered through Uber Eats, and within an hour, I was throwing up firecly. When I tried to call to report this, they would answer but remain silent before hanging up.
- Chalupa Suprememissed a whole chalupa supreme
- Deluxe Craving Boxthe Deluxe Craving Box was missing its nachos and cheese
- PepsiThe food was excellent, earning a perfect score. However, the condiment and straw area was chaotic, and they were out of Pepsi. Despite these minor issues, the service and atmosphere were rated highly.
- Taco BellI’ve never seen a Taco Bell close so early
- appetiteThis was completely unprofessional. I don't even have an appetite anymore.
- availabilitya few minutes before 4 am we ain’t got anything to serve
If youre looking for a quick bite and enjoy items like quesadillas or alcoholic drinks, you might find something tasty here. However, be prepared for potential inconsistencies in food quality, temperature, or preparation, as many customers have reported issues. Its a bit of a gamble, so manage your expectations.
Service (3.1 out of 10)
mentioned by 88% of the guests
When it comes to service, there are bright spots! Many customers praised the awesome service and customer service skills of individual staff members, highlighting their efficiency and how quick they were, especially during busy times. Some even mentioned super friendly and high energy staff going above and beyond, making for a truly positive experience in 51 instances.
However, the overall picture for service is quite challenging, with a score of 3.1 (poor) and customer satisfaction at a low 20.2% (poor). A significant 195 experiences pointed to issues like excessive waiting time, slow service, and rude or unprofessional staff. Many felt the management and employees struggled with basic operations, leading to frustration.
Service
253
Reviews
20%
Satisfaction
195
negative
7
neutral
51
positive
Rating distribution
What people like
- Awesome service
- Quick efficiency
- Friendly staff
What people don't like
- Rude staff
- Slow service
- Incorrect orders
Often praised
- serviceI must highlight that my wife forgot her cell phone in the restrooms, and when we returned, they handed it back to us after asking some security questions to ensure it was ours. All of this makes the service really good. Of course, the food was also delivered quickly and hot.
- staffThe staff knows me and my friends by name
- customer servicealways great customer service
- jobShe goes Above and beyond her job
- orderNothing was missing or messed up with our order
- workersI don’t usually leave reviews, but I was impressed with how quick they were getting through orders on a super busy night with 8 workers (I counted lol). On top of that, all of them were still really kind.
- Anthonyshout out to your front counter i believe his name was anthony he the best employee yall got
- CeceCece went above and beyond! She was personable and attentive.
- Leon Leethe assistant GM Leon Lee helped us
- ServiceShe was personable and attentive. 10/10 recommend this location!
Frequently criticized
- staffI initially thought ordering during the day would be better as the restaurant wouldn't be as busy. However, I soon realized that the staff tend to move slowly, joking, laughing, and playing on their phones instead of focusing on their jobs. As we are downtown and people are often in a rush, it shouldn't take 30 minutes for tacos.
- waiting timeMy experience at this Taco Bell was literally the worst. My friend ordered a single chicken enchilada and we waited 40 minutes. We had to call out the manager just to get a receipt for an order under $4.
- serviceThe agent's explanation for this policy was described as "convoluted" and unreasonable for a sit-down restaurant. While the food received a high rating of 4, and the atmosphere was rated 3, the service aspect was rated 1, largely due to this restroom policy. This lack of basic facilities is a major concern for any patron.
- customer serviceUnfortunately, due to a very sensitive bladder, I literally peed myself in public because of this interaction. Great customer service, Taco Bell. I suggest closing this store and putting something else in its place in Orlando.
- employeesIt was already 1: 35 PM. Your employees are unprofessional and were dancing on the sales floor while customers were waiting, giving the perception that they did not want to open the location to sell to customers. We chose not to patronize this establishment due to the negative customer experience.
- orderFurthermore, the entire staff was extremely rude and overly aggressive, making us feel like we were in a prison. Employees were screaming, our order was incorrect, the conditions were disgusting, and we were essentially scammed into buying extra food to use the bathroom, only to be denied. I will be contacting corporate.
- workersthe workers weren’t concerned at all, they literally were right in front of all of us looking stupid and goofing off
- managerThe manager yelled at patrons for standing in line for the restroom.
- securitysecurity that just instigates issues and caused big issues
- employeean employee was blocking the way and said the restroom is off limits
Deciding on this place for service is a gamble. While some encounters are genuinely positive and efficient, the high number of complaints about slow, rude, and unprofessional staff means you might be disappointed. If you're in a rush or value consistent, friendly service, you might want to look elsewhere.
Ambience (3.8 out of 10)
mentioned by 42% of the guests
Despite a challenging overall impression, some customers found the atmosphere pleasant, appreciating the clean space and ample tables and seats. The downtown location also received praise for its convenience and entertaining vibe, contributing to a positive experience for a few. However, the ambience struggles significantly, reflected in a 3.8 score and a low 26.4% customer satisfaction.
Many of the 72 opinions highlight major issues like a lack of parking, filthy conditions, problematic public bathroom facilities, and frequent seating area closures, often leaving no seats available.
Ambience
72
Reviews
26%
Satisfaction
46
negative
7
neutral
19
positive
Rating distribution
What people like
- Great location
- Spacious interior
What people don't like
- Poor cleanliness
- Restroom access issues
- Seating area closed
Often praised
- atmosphereThe agent's explanation for this policy was described as "convoluted" and unreasonable for a sit-down restaurant. While the food received a high rating of 4, and the atmosphere was rated 3, the service aspect was rated 1, largely due to this restroom policy. This lack of basic facilities is a major concern for any patron.
- locationGreat location especially for people who work downtown
- Taco Bellreally nice Taco Bell in downtown Orlando
- cleanthe restaurant is always clean
- experienceoverall a magical experience i will never forget
- lobbyshe was cleaning the lobby around 3am
- placeAwesome place, super clean
- spaceclean, big space and plenty of tables and seats
- tables and seatsMy experience at this Taco Bell was marked by a clean and big space with plenty of tables and seats. The atmosphere was rated a 5 out of 5.
- vibesgood vibes
Frequently criticized
- lobbyThe situation escalated when the manager yelled at patrons for standing in line for the restroom. In a critical moment, when my husband experienced a medical emergency with his blood sugar and sat down, he was told the lobby was closed and threatened with the police if he didn't get up. There should have been clear signage indicating the lobby closure, but instead, we only realized it after entering and seeing piles of chairs and tables stacked up.
- atmosphereVery ghetto, rude, and dirty
- bathroomHowever, being Mexican, I know what real tacos and nachos are, but for a quick bite, it's not bad. The place was clean, but only one bathroom was working, and the key wasn't functioning; they had to open it for me with a key. Thanks for keeping my cell phone safe and for the security questions.
- bathroomsUSING THE BATHROOMS IS LIKE ENTERING A CASH VAULT
- chairs and tablesIn a critical moment, when my husband experienced a medical emergency with his blood sugar and sat down, he was told the lobby was closed and threatened with the police if he didn't get up. There should have been clear signage indicating the lobby closure, but instead, we only realized it after entering and seeing piles of chairs and tables stacked up. This was a very poor customer service experience.
- dining areathey said their dining area was close
- tablesWeirdos at the tables not eating, just hanging out
- NO seatsNO seats!
- bathroom signsBathroom signs all over the restaurant saying it for customers only, then the employees have it blocked off
- chaotic at nightcan be a little chaotic at night
If you're looking for a pleasant dining experience with good ambience, this might not be your best bet, especially given the low score and satisfaction. While some find the location convenient, be prepared for potential issues with cleanliness, seating, and parking, which could significantly impact your visit.
Value (3.1 out of 10)
mentioned by 7% of the guests
When it comes to value, a rare glimmer of hope suggests you might find a great bet for big food for smaller moneys, with one customer noting good food served fairly quickly. However, this positive sentiment is quite isolated, representing only 1 out of 8 opinions on value. The overall picture for value is unfortunately quite bleak.
With a score of just 3.1, placing it firmly in the poor category, and customer satisfaction at a dismal 12.5%, it seems many feel shortchanged. Six customers expressed frustration over high prices, unexpected gas money, and extra charges like delivery fees, leading to feelings of being ripped off.
Value
8
Reviews
12%
Satisfaction
6
negative
1
neutral
1
positive
Rating distribution
What people like
- Affordable big portions
What people don't like
- Poor price-to-value
- Unexpected extra fees
Often praised
- smaller moneysMy experience at this restaurant was that it's a great bet for big food for smaller moneys. The food was good and served fairly quickly.
Frequently criticized
- priceSince I had to be back at the courthouse and didn't want to waste time waiting for a refund, I left. I paid $15 to learn that Taco Bell can always be worse.
- delivery feemanager said she had no way of doing that
- extra sour creamthey charged me an extra $3. I could have bought one for that price at the store.
- gas moneywasting my time and gas money
If youre looking for a place where your money goes far, this might not be your best bet. The overwhelming feedback suggests you could end up paying more than you expect or feel the value just isnt there. Proceed with caution if budget is a primary concern.
How are the prices at Taco Bell Cantina?
You’re looking at roughly $16 per person – reported by 76 diners. That puts it in the $11–$20 category. For a Fast Food Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Most guests are spending in the $1–$20 range, with the largest group right in the $11–$20 sweet spot. This shows prices cluster nicely around the average, offering mostly affordable options with just a few higher-end choices.
Here’s a quick look at what guests spend per person, based on the latest 76 reviews.
See how this restaurant’s value stacks up against similar spots in Orlando.
We think the pricing feels fair for a Fast Food Restaurant. It offers good value for a quick, satisfying meal without breaking the bank.
Customer Reviews: what people think about Taco Bell Cantina
Service Intent
- Delivery
Visit Type
- Delivery
Wait Time
- Long (31+ min.)
2
Rude Staff and Long Wait Times
My experience at this restaurant was incredibly frustrating. The staff were both rude and slow. This place desperately needs new management.
As someone who does DoorDash, there's no excuse for waiting 45 minutes for a single taco and burrito, especially when the staff constantly ignore you and seem to do anything but their jobs. It was truly ridiculous.
- staff1
- waiting time1
- management1
Visit Type
- Dine-in
1
Unacceptable Bathroom Policy for Paying Customers
As a paying customer, I was denied access to the bathroom facilities. This establishment is required by Florida law to maintain public bathroom facilities in accordance with the Florida Building Code. I am considering reporting this to the state.
- public bathroom facilities1
- Florida law1
Service Intent
- Quick Meal
Visit Type
- Dine-in
Wait Time
- Long (31+ min.)
1
Extremely Long Wait, No Refund
My experience at this restaurant was extremely disappointing due to the excessive waiting time. My order took an hour and fifteen minutes to be prepared. When I expressed my dissatisfaction with the delay, the staff refused to offer a refund.
I felt this was unacceptable and ultimately decided to walk out. I would advise others to spend their money somewhere else.
- waiting time1
- refund1
Service Intent
- Quick Meal
Visit Type
- Dine-in
Wait Time
- Short (6–15 min.)
7
Good Food, Small Price, Buggy Kiosk
My experience at this restaurant was that it's a great bet for big food for smaller moneys. The food was good and served fairly quickly. However, the kiosk touch screen was buggin, with not all letters working.
Additionally, I didn't like that the bathrooms require a code.
- big food8
- smaller moneys9
- food7
- kiosk touch screen3
- bathrooms4
Price per Person
- $1–$10
Service Intent
- Regular Visit
Group Type
- Couple
Group Size
- Couple
Visit Type
- Dine-in
Meal Type
- Dinner
9
Consistently Great Food and Service
My experience at this Taco Ball location was consistently great. The food is always good, and the restaurant is always clean. I've received great customer service time and time again.
This location is very much appreciated.
- food9
- clean10
- customer service10
What Taco Bell Cantina offers
Crowd
- Family-friendly
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Breakfast
- Solo dining
Amenities
- Restroom
- Wi-Fi
Offerings
- Alcohol
- Late-night food
- Beer
- Vegetarian options
- Quick bite
Dining options
- Breakfast
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- Dine-in
- Takeout
- Delivery
Parking
- Usually difficult to find a space
- Paid parking lot
- Free parking lot
Atmosphere
- Casual
FAQs
What dining options does Taco Bell Cantina in Orlando offer?
At this Fast Food Restaurant in Orlando’s Central Business District, you can enjoy a variety of dining options throughout the day. Whether you’re looking for a quick breakfast, a satisfying lunch, a casual dinner, or even a sweet dessert, you’ll find seating available to enjoy your meal.
Is Taco Bell Cantina in Orlando accessible, and what are the parking options?
Yes, this Orlando location is wheelchair accessible, featuring a wheelchair accessible entrance, parking lot, and restroom for your convenience. Regarding parking, it can usually be difficult to find a space, but both paid and free parking lots are available nearby.
How is Taco Bell Cantina rated overall?
Taco Bell Cantina has an overall score of 3.6. Food is rated 4.5, Ambience 3.8, Service 3.1, and Value 3.1.
What are the common complaints about this location?
Customers frequently report issues with restroom access, slow and unprofessional service, and problems with missing items in their orders.
What do customers appreciate about Taco Bell Cantina?
Patrons often highlight the availability of alcoholic drinks and a generally clean dining environment as positive aspects of their visit.