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oChef » Burros & Fries – San Diego
Burros & Fries - San Diego
Photo from Burros & Fries
Burros & Fries at a glance
San Diego Mountain View
- 🌮 Mexican Restaurant
$$
Price per Person $11–$20
mentioned by 45 of the guests
#660 out of 755 places to eat in San Diego
#105 Mexican Restaurant out of 113 in San Diego
Average
5.3 out of 10
Food
Service
Ambience
Value
212
Reviews
47.2%
Satisfaction
Often praised
- Flavorful food
- Cleanliness
Frequently criticized
- Poor service
- Unreliable hours
The restaurant Burros & Fries invites you to experience authentic Mexican cuisine right in the heart of San Diego’s vibrant Mountain View neighborhood. This casual spot is perfect for catching a game, offering a lively sports atmosphere where you can relax and enjoy delicious food.
Whether you’re craving a quick bite or a full meal, you’ll find a welcoming environment here.
Overview: Introducting Burros & Fries
Burros & Fries offers a mixed experience, with many patrons appreciating the flavorful dishes and a generally pleasant atmosphere. It’s often seen as a convenient spot for a quick meal, with some finding it a clean and welcoming environment.
However, the dining experience can be inconsistent. Concerns about service, particularly regarding staff attentiveness and order accuracy, frequently arise.
Some also note issues with parking and occasional delays in opening times.
Average
5.3
out of 10
212
Reviews
47.2%
Satisfaction
103
negative
9
neutral
100
positive
Burros & Fries holds an overall Restaurant Score of 5.3, placing it squarely in the average category. This is reflected in a Customer Satisfaction rating of 47.2%, indicating a mixed reception from diners.
With 100 positive and 103 negative comments out of 212 total opinions, it’s clear there’s a balance of experiences. Digging deeper, the Food (6.0) receives an average rating, yet it garners the most discussion.
Ambience (6.8) fares better, suggesting a generally comfortable setting. However, Value (4.4) and especially Service (3.8) pull the overall score down, with service being a notable area for improvement based on significant feedback.
What people like
- Flavorful dishes
- Clean dining area
- Courteous counter staff
What people don't like
- Inconsistent service
- Unreliable opening times
- Value concerns
Burros & Fries, with a Recommendation Score of 5.4, presents a mixed bag. While the food often hits the mark and the environment is generally clean, be prepared for potential frustrations with service and operational consistency.
If you prioritize tasty food and a quick, casual meal, it might be worth a visit. However, if reliable service and consistent value are paramount, you might find yourself looking elsewhere.
Manage your expectations accordingly.
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Verdict: Our expert take on Burros & Fries
Food (6 out of 10)
mentioned by 86% of the guests
Alright, lets talk about the food! With 65 positive remarks out of 114 total, many diners rave about the great flavor quality and the generous serving size of the dishes. Youll find a good variety of options, often described as freshly prepared, making for some truly satisfying meals.
However, its not all perfect, as reflected by an average score of 6 and a mixed customer satisfaction of 57%. Some of the 45 negative comments point to concerns about inconsistent portion size, occasional low quality ingredients, and dishes being too salty. It seems theres a bit of a hit-or-miss situation depending on what you order.
Food
114
Reviews
57%
Satisfaction
45
negative
4
neutral
65
positive
Rating distribution
What people like
- Great flavor quality
- Generous serving sizes
- Freshly prepared food
What people don't like
- Small portion sizes
- Low quality ingredients
- Salty food
Often praised
- foodLove it, will come back. The food is sabroso.
- FoodFood is great
- carnitasI got the carnitas and it was awesome!
- fish tacoI give a try to fish taco here and the experience was good.
- friesit was good however the chicken was completely gone
- Carne asada friesusually Carne asada fries
- Chipotle FriesWe ordered Chipotle Fries
- Ensenada Fish BurritoThe Ensenada Fish Burrito was excellent!
- Menudothe best Menudo I ate!!
- QuesadillaThe food is great and tasty. The SD bowl is the bomb, and the Quesadilla is to die for. It's the best spot to go after the gym.
Frequently criticized
- foodIn fact, they hung up the phone every time I tried to reach them. As a result, my food was stolen, and I only have a picture to prove it.
- burritoI hate when you order a specific type of burrito and they give you whatever they want. And you realize the mistake after driving all the way home.
- chickenbarely any chicken. It was good however the chicken was completely gone
- shrimpbarely any shrimp in there
- Mexican foodIt's crazy they charge so much for such low quality food. I would look elsewhere if you are looking for good Mexican food.
- Mexican restaurantsIt's a one and done place for me. I believe there are better Mexican restaurants in the area.
- burgerHad a burger, fries and shake. And arrived at the final destination sick.
- carne asada burritoordered carne asada burrito and somehow got shrimp
- cheetahI paid the same price as other places, but the portion sizes were half as big. I ordered the spicy fried chicken, and the cheetah was stale. I ordered two boxes, costing almost $20, and my kids were still hungry.
- chimichangasalmost $50 dllrs on 2 chimichangas
So, should you go? If youre looking for a place with potentially great flavors and generous portions, its worth a try. Just be aware that some dishes might disappoint with smaller sizes or inconsistent quality, so choose wisely!
Service (3.8 out of 10)
mentioned by 61% of the guests
When it comes to service, its a bit of a mixed bag, leaning towards needing some serious improvement. While a few customers (19, to be exact) praised the "cashier" for being friendly and efficient, noting good "Service" and minimal "Wait time, " the overall sentiment is quite low. Some even highlighted specific individuals like the "lady working at the cashier" for being super helpful!
However, the majority of the feedback (44 out of 64 comments) points to significant issues. The restaurants service scores a rather poor 3.8, with customer satisfaction sitting at a low 29.7%. Many experienced poor customer service, rude employee attitudes, problems with opening hours, and general unresponsiveness, which really brings down the experience.
Service
64
Reviews
29%
Satisfaction
44
negative
1
neutral
19
positive
Rating distribution
What people like
- Friendly cashier
- Efficient service
- Minimal wait time
What people don't like
- Poor customer service
- Rude staff attitude
- Inaccurate orders
Often praised
- serviceThe service was good, the gal at the counter was friendly
- cashierThe cashier is very friendly and pleasant
- ServiceService:5
- Wait timeNo wait
- cashier Normacashier Norma very kind and efficient
- cashiersThe cashiers go above and beyond
- girl who answeredThe girl who answered was very sweet and understanding
- lady working at the cashierlady working at the cashier is super duper friendly, helpful and courteous
- new facesnew faces start taling orders this place will start flourishing
- peopleFriendly people, Veronica, Jose and Estefan very courteous and professional
Frequently criticized
- customer serviceMy experience at this restaurant was defined by the worst customer service ever. A worker in the back cook area was engaged in a conversation and laughing, completely ignoring my attempts to get help.
- order accuracysomehow got shrimp, store was completely empty too so no excuse that I got someone else's order
- cashierThe cashier was very unfriendly.
- customersdoes not put the customers first!!
- employeesWhile the food was great, I observed some concerning behavior from the staff. Specifically, employees were looking at their phones while cooking my food and then not washing their hands. Other than this issue with the service, it's a great place.
- opening hours5/10. However, the most significant issue is that they never open on time. I often have to wait 13 to 16 minutes for them to open, even though Google states they open at 7 am.
- waitHowever, the most significant issue is that they never open on time. I often have to wait 13 to 16 minutes for them to open, even though Google states they open at 7 am. You guys need to do better.
- workerWorker stood in the back saw me didn't even greet or acknowledge.
- attitudeHowever, the service from the girl at the front was disappointing. When I picked up my order, she had an attitude the whole time, which detracted from the overall experience.
- canceling orderIf you do Doordash, stay away from this store. They are always 10-15 minutes late, and more likely than not, they will end up canceling your order, even when the store is empty. I wish I could give it 0 stars.
If youre hoping for consistently great service, you might be disappointed, as the current feedback suggests its a major area for improvement. While some friendly faces exist, be prepared for potential issues with staff attitude, order accuracy, and even opening times. It's a gamble, so manage your expectations!
Ambience (6.8 out of 10)
mentioned by 21% of the guests
Alright, lets talk vibes! The atmosphere here generally receives positive feedback, with many appreciating the overall feel and the quiet noise level, making it easy to chat. Guests often highlight it as a clean restaurant, and some even enjoy the kitchen music.
With 12 positive remarks out of 18 total opinions, it contributes to a decent score of 6.8. However, its not all smooth sailing. Some folks have found the parking space a bit tricky, and a few were bothered by loud music from a speaker or the TV being on, which affected the ambient.
Customer satisfaction sits at a somewhat mixed 66.7%, reflecting these concerns and a few other less-than-ideal experiences among the 5 negative comments.
Ambience
18
Reviews
66%
Satisfaction
5
negative
1
neutral
12
positive
Rating distribution
What people like
- Quiet atmosphere
- Clean restaurant
- Outdoor seating
What people don't like
- Difficult parking
- Loud music
- TV distraction
Often praised
- AtmosphereAtmosphere:5
- Noise levelNoise level:Quiet, easy to talk
- placeIt's a good place to go for breakfast or lunch. Very clean and the saleswoman was very friendly.
- best spotBest spot to go after the gym
- clean restaurantI enjoyed the clean restaurant.
- go-to spotdefinitely a go-to spot for a quick meal
- kitchen musicI liked the kitchen music
- measures due to pandemicgood measures due to pandemic
- tables outsidecouple of tables outside to dine "in"
Frequently criticized
- Parking spaceSomewhat difficult to find parking
- TVOnly thing I didn’t like was that the TV was on
- ambientIt was an unusual ambient, couldn’t enjoy one or the other.
- music on her speakerblasting music on her speaker while I was ordering
- ratthere was a literally a rat that came out of the restaurant
If youre looking for a generally pleasant and clean spot with a good atmosphere for conversation, youll likely enjoy it. Just be prepared for potential parking challenges and the occasional distraction from unexpected noise sources.
Value (4.4 out of 10)
mentioned by 26% of the guests
Looking at value, some guests found the pricing and prices to be quite fair, even competitively priced and affordable. A few felt they received more food than expected for the cost, which is always a win. This contributes to an average score of 4.4, though customer satisfaction is a rather poor 25%.
However, many customers felt the value missed the mark, with concerns about being required to tip and extra charges for frying. Several found the overall price to be expensive, feeling it wasnt worth the money' for the quality received. These sentiments are reflected in 9 negative opinions out of 16 total, highlighting a significant area for improvement.
Value
16
Reviews
25%
Satisfaction
9
negative
3
neutral
4
positive
Rating distribution
What people like
- Fair pricing
- Generous portions
What people don't like
- Mandatory tipping
- Extra charges
- Poor value
Often praised
- pricesPrices are flexible and affordable
- priceI received way more food than I expected. It was delicious and priced very fairly. Highly recommended, and the service was great!
- pricingCompetitively priced
Frequently criticized
- priceit wasn't worth the price
- $17 dollarsSmh . Specially for over $17 dollars.
- EBTthey do not accept EBT
- expensiveFood is very expensive compared to other restaurants.
- fryingcharge another $3.50 for frying
- moneynot wroth the money
- tipThey require you to TIP
If you're very budget-conscious, you might find the value here a bit of a mixed bag, with some feeling prices are fair while others find them quite steep. Be prepared for potential extra charges and consider if the quality aligns with the cost for you.
How are the prices at Burros & Fries?
You’re looking at roughly 19 per person – reported by 45 diners. That puts it in the $11–$20 category. For a Mexican Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
The data shows most diners spend in this sweet spot, with a clear cluster around the $11–$20 range, suggesting a consistent mid-range experience rather than a mix of super cheap and high-end options.
Here’s a quick look at what guests spend per person, based on the latest 45 reviews.
A look at how this restaurant’s value stacks up against similar spots in San Diego.
Considering it’s a Mexican Restaurant in San Diego, we think the pricing feels quite fair. It hits that sweet spot for a good meal without breaking the bank.
Customer Reviews: what people think about Burros & Fries
Service Intent
- Casual Outing
Service Type
- Dine-in
3
Rude Front Staff Hurting Business
My experience at this restaurant was negatively impacted by the rude lady upfront. She is actively bringing down the ratings, which have dropped from 4 to 3 to 2. I believe once she leaves and new staff start taking orders, this place will begin to flourish again.
Until then, it's a downhill slide for this location. Smh.
- new faces7
- lady upfront1
- ratings1
Price per Person
- $1–$10
Service Intent
- Food Exploration
Service Type
- Dine-in
Meal Type
- Lunch
Noise Level
- Quiet
9
Huge and Delicious Soft Tacos!
My experience at this restaurant was fantastic! I had the soft taco, which was both huge and delicious. I chose the carnitas, and it was absolutely awesome!
The atmosphere, service, and food all received a perfect score of 5. It was a quiet lunch where conversation was easy.
- soft taco9
- carnitas10
- Food10
Price per Person
- $11–$20
Service Intent
- Quick Meal
Group Size
- Solo
Service Type
- Takeout
Meal Type
- Dinner
2
Wrong burrito, wasted trip
I hate when you order a specific type of burrito and they give you whatever they want. And you realize the mistake after driving all the way home. Smh .
Specially for over $17 dollars.
- burrito2
- driving all the way home2
- $17 dollars2
Price per Person
- $11–$20
Service Intent
- Food Exploration
Service Type
- Dine-in
Meal Type
- Lunch
Noise Level
- Moderate
9
Delicious Fish Tacos and Great Service
I gave the fish taco a try here, and the experience was good. The food was delicious and the service was good and fast.
- fish taco8
- food9
- service8
Service Intent
- Quick Meal
Service Type
- Takeout
2
Overpriced and Disappointing Chimichangas
My experience at this restaurant was quite disappointing, primarily due to the high cost and the way my order was handled. I spent almost $50 for just two chimichangas, which I felt was excessive. They charged me as if I had ordered two burritos and then added an extra $3.
50 for frying, with the added inconvenience of no sour cream and no lettuce. I will never return to this place or any other taco shop from the same chain. I would rather buy tacos at the carnival or at the Roberto's on Highland Ave.
- chimichangas2
- frying3
- sour cream3
What Burros & Fries offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Transgender safespace
- LGBTQ+ friendly
- Family-friendly
- Groups
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Breakfast
- Solo dining
Amenities
- Gender-neutral restroom
- Restroom
Offerings
- Late-night food
- Coffee
- Small plates
- Quick bite
Dining options
- Catering
- Breakfast
- Brunch
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- Delivery
- No-contact delivery
- Takeout
- Curbside pickup
- Dine-in
- Outdoor seating
Pets
- Dogs allowed outside
- Dogs allowed
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
- Quiet
FAQs
Is parking readily available and is the restaurant accessible?
Yes, you’ll usually find plenty of free parking, including free street parking and a dedicated parking lot. Burros & Fries is also fully accessible, featuring wheelchair accessible entrances, parking, seating, and restrooms for your convenience.
What dining options does Burros & Fries offer, and is it suitable for families?
Burros & Fries offers diverse dining options including breakfast, brunch, lunch, dinner, and late-night food. You can enjoy dine-in, takeout, or delivery. It’s also very family-friendly, providing a kids’ menu and high chairs, making it good for kids.
What is the overall customer sentiment for Burros & Fries?
Burros & Fries has a Restaurant Score of 5.3 and a Customer Satisfaction of 47.2%, indicating a mixed reception. While Food (6.0) and Ambience (6.8) are rated average to good, Service (3.8) and Value (4.4) are areas needing improvement.
Are there common issues with service at Burros & Fries?
Yes, many customers report issues with service, including unfriendly cashiers, staff inattentiveness, and problems with order accuracy. There are also frequent complaints about the restaurant not opening on time.
Is Burros & Fries considered good value for money?
Opinions on value are divided. While some find the prices affordable and portions generous, others feel the food is expensive and not worth the cost, especially for certain items or when additional charges apply.