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oChef » Wawa – Orlando
Wawa - Orlando
Photo from Wawa
Wawa at a glance
Orlando Metro West
- 🍔 Fast-Food-Restaurant
$$
Price per Person $11–$20
mentioned by 34 of the guests
#151 out of 163 places to eat in Orlando
#6 Fast-Food-Restaurant out of 8 in Orlando
Poor
4 out of 10
Food
Service
Ambience
Value
266
Reviews
30.1%
Satisfaction
Often praised
- Quality food
- Good parking
Frequently criticized
- Poor service
- Location problems
The restaurant Wawa is a popular Fast Food Restaurant located in Orlando’s vibrant Metro West neighborhood. You’ll find it’s a convenient spot for a quick bite, especially if you’re looking for great coffee to start your day or fuel your afternoon.
This casual eatery offers a welcoming atmosphere where you can grab a meal on the go or enjoy a relaxed moment. It’s known for its efficiency and diverse menu, catering to various tastes and needs throughout the day.
Overview: Introducting Wawa
Wawa often provides a convenient stop, with many appreciating the quality of their food, particularly items like the chicken sandwich and TUNA SUB, prepared with noticeable care. The overall Atmosphere, including ample parking, also contributes positively to the experience.
However, some visits to Wawa can be less smooth. Concerns frequently arise around the service, with reports of long waiting time and staff issues.
Certain locations also face criticism for their coffee bar maintenance and general disorganization.
Poor
4
out of 10
266
Reviews
30.1%
Satisfaction
172
negative
14
neutral
80
positive
Wawa presents a somewhat mixed picture, earning a Restaurant Score of 4 out of 10, which places it squarely in the average range. However, a deeper look at customer sentiment reveals a Customer Satisfaction of just 30.1%, indicating a notable gap between the overall score and how patrons truly feel.
This divergence suggests that while some elements are acceptable, many leave less than impressed. From 266 customer opinions, with 80 positive and 172 negative, the Food (4.5) generally receives fair marks, and the Ambience (4.7) also fares reasonably well.
However, Value (4) is merely average, and Service (3.6) stands out as a significant area for improvement. The higher number of negative comments, particularly concerning service, underscores these challenges.
What people like
- Quality food items
- Convenient parking
- Friendly staff members
What people don't like
- Inconsistent service
- Specific location issues
- Questionable value practices
With a Recommendation Score of 4, Wawa sits in the average range. While it can be a convenient stop offering some appealing food options and a generally pleasant ambience, be prepared for potential inconsistencies, particularly concerning service and specific location conditions.
If you’re looking for a quick, decent meal and a clean environment, Wawa can often deliver. However, if consistent, attentive service or precise value for every purchase is a top priority, you might occasionally find yourself disappointed.
It’s best to approach with balanced expectations.
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Verdict: Our expert take on Wawa
Food (4.5 out of 10)
mentioned by 57% of the guests
When it comes to food, there's a mixed bag of experiences, with a score of 4.5 indicating an average performance, though customer satisfaction sits at a poor 35%. Many customers rave about the delicious chicken sandwich and great flavor, alongside tasty drinks and quality coffee. Based on 28 positive remarks, they put a lot of care into their offerings, providing good variety.
On the flip side, 43 negative comments highlight some significant issues. Common complaints include problems with the soda machine, inconsistent coffee temperature, and disappointing milkshakes. There are also concerns about missing sauce and incorrect orders, suggesting a need for more attention to detail.
Food
80
Reviews
35%
Satisfaction
43
negative
9
neutral
28
positive
Rating distribution
What people like
- Great flavor
- Quality meat
- Made with care
What people don't like
- Cold coffee often
- Broken soda machines
- Incorrect orders
Often praised
- foodI really liked the Wawa chain, it's certainly the best convenience store one could find in the US. The food tastes really good, they put a lot of care into everything they make! I never imagined I could find so many quality items at a great price in a convenience store.
- coffeealways have my coffee ☕️ hot and fresh
- FoodFood:5
- TUNATHEY GIVE U TUNA NOT LIKE OTHER PLACES
- TUNA SUBtheir TUNA SUB. THEY GIVE U TUNA NOT LIKE OTHER PLACES
- almond milkhad almond milk with no additional charge
- breakfast, lunch, and dinnerbuy breakfast lunch and dinner
- carethey do everything with a lot of care
- chicken sandwichAlthough I was initially unsure, the delicious smell drew me in, and I ordered the chicken sandwich. It looked amazing in the photo, but the divine flavor in every bite was even better. This is truly what a sandwich is all about.
- cofeeCame to get gas and cofee
Frequently criticized
- foodStay away for food. All the other reviews on food are pretty much accurate.
- milkshakethe milkshake was made with ice instead of using ice cream as it should be. It tasted horrible!
- onionssteak BBQ sauce, onions and tomatoes. That's all.
- soda machinethe soda machine at this specific Wawa is a disappointment
- BBQ saucesteak BBQ sauce, onions and tomatoes. That's all.
- Cokeit comes out tasteless
- Philly Cheesecustom ordered a Philly Cheese with multiple add ones
- almond milkup charge for almond milk and this is why they don’t keep it out
- baconNo cheese, no bacon, no parmesan cheese
- basic itemsPretty basic items.
If youre looking for a quick bite and enjoy a good sandwich or coffee, you might find some pleasant surprises. However, be prepared for potential inconsistencies with drink machines and order accuracy, especially if youre particular about your custom requests.
Service (3.6 out of 10)
mentioned by 89% of the guests
While the overall service experience might be a mixed bag, there are definite bright spots! Many customers praised the polite and friendly attitude of the staff, with some specifically highlighting Tabitha and Kayla for their helpfulness. Guests appreciated the hard work and how some employees truly make them feel welcome, contributing to a pleasant interaction in 40 positive remarks.
However, with a score of just 3.6 and customer satisfaction at a low 25.6%, its clear theres significant room for improvement. A substantial 112 negative remarks, out of 156 total, point to issues like rude and lazy staff, excessive waiting time, and unprofessional behavior. Many found the service disappointing, indicating a need for more consistent and attentive interactions.
Service
156
Reviews
25%
Satisfaction
112
negative
4
neutral
40
positive
Rating distribution
What people like
- Friendly staff
- Dedicated employees
- Welcoming attitude
What people don't like
- Rude staff
- Long waits
- Unprofessional conduct
Often praised
- serviceI paid by 5: 51 PM and was already walking out the door by 5: 59 PM. You guys are the best!
- KaylaKayla came right up to answer my questions. Very knowledgeable, friendly and pleasant
- staffFriendly staff.
- Marikathe artist of such a cute and tasty sandwich is Marika
- Mute buttona hidden Mute button is there and IS effective
- ServiceService:5
- TabithaI believe her name was "Tabitha"
- Tabitha and Lailynthey provided great customer service
- Wawaabsolute best Wawa I know
- Wawa rewardsI had the pleasure of interacting with a worker named Tabitha at the cashier station. She greeted me with a polite and friendly attitude and advocated for the Wawa rewards without being pushy. She also wished me a good day and greeted the next customer with the same enthusiasm.
Frequently criticized
- waiting timeBy the time she finished, I had been waiting for 11 min.
- serviceMy experience at this restaurant was a joke. I ordered food, and they were supposed to bring it out, but it was just sitting there and melting. 😂😂😂 Y'all gmfu, I promise you that.
- staffstaff was goes out of their way to be unfriendly, rude, and lazy
- customer serviceMy experience at this restaurant was marred by the worst customer service ever. It's evident from other reviews that the service is consistently rude and horrible.
- cashierone overworked cashier during rush hour
- employeesmost of employees are slow and lazy
- managementManagment needs better training.
- managermanager was the useless manager
- professionalismbetter service and professionalism
- ErikErik there was making sandwiches at a snails pace and decided to be dismissive initially and then ignored
If youre considering a visit, be prepared for a potentially inconsistent service experience. While some staff members genuinely shine, the overall sentiment suggests you might encounter long waits or less-than-friendly interactions. Its a bit of a gamble, so manage your expectations accordingly.
Ambience (4.7 out of 10)
mentioned by 17% of the guests
When it comes to ambience, this spot has some nice things going for it! Many customers found it a great place to eat with a pleasant Atmosphere, appreciating the clean, bright store lighting and the option of an outside eatery. The convenience of plenty of parking and a free parking lot also stood out.
With a score of 4.7 and customer satisfaction at 47.4%, its a mixed bag, but there are definite upsides. However, not everything is sunshine and rainbows. Based on 19 opinions, with 10 negative compared to 9 positive, some concerns emerged.
Guests noted issues with overall store conditions, describing it as "disorganized" and even a "danger zone. " Specific complaints included a poorly maintained coffee bar, locked entrances, and the lack of a mens room sign. Some were also annoyed by advertisement audio.
Ambience
19
Reviews
47%
Satisfaction
10
negative
0
neutral
9
positive
Rating distribution
What people like
- Clean, bright store
- Outside seating option
- Ample free parking
What people don't like
- Disorganized store conditions
- Poorly maintained coffee bar
- Locked entrances concern
Often praised
- parkingMy experience at this restaurant was marked by several convenient features. The plenty of parking made arrival easy, and the well-lit store contributed to a pleasant atmosphere. A minor point of improvement is that there was no sign on the men's room.
- AtmosphereAtmosphere:5
- advertisement audioworks to mute the advertisement audio
- free parking lotFree parking lot
- outside eateryhave an outside eatery that you can sit
- place to eata great place to eat
- storeClean, bright store.
- store lightingwell lit store
Frequently criticized
- advertisement audioannoyed by the obnoxious ads that play
- back doorblocked off your back door
- coffee barthe coffee bar at this location is consistently poorly maintained
- danger zonewalking into a danger zone
- locationMy experience at this restaurant was extremely negative. I would avoid this location at all cost because they have a bad rating for a reason 💀💀.
- locked entrancesI travel all over Florida overnight and have never had a bad experience with a Wawa. I completely understand why this location is under 3 stars, with security at the door, locked entrances, and a miserable cashier.
- men's room signNo sign on the mens room
- security at the doorI travel all over Florida overnight and have never had a bad experience with a Wawa. I completely understand why this location is under 3 stars, with security at the door, locked entrances, and a miserable cashier.
- store conditionsWawa typically sets a higher standard, but this store is not meeting it. I hope management takes these observations seriously and implements necessary changes to improve store conditions and oversight.
- store organizationStore very disorganized
Overall, the ambience here is a mixed bag. While you might appreciate the bright atmosphere and convenient parking, be prepared for potential issues with store organization and maintenance. Its not terrible, but it might not be the pristine experience youre hoping for.
Value (4 out of 10)
mentioned by 11% of the guests
When it comes to value, it seems there's a bit of a mixed bag, with a score of 4, placing it in the average range. Some folks have been pleasantly surprised, finding quality items at a great price and appreciating good gasoline deals. Based on 3 positive remarks, it sounds like they really put care into their offerings, making for a good experience for the right price.
However, the customer satisfaction is quite low at 27.3%, which is poor, and 7 negative comments highlight some significant concerns. Issues like upcharges for almond milk due to allergies, confusion around a special breakfast deal, and tricky XL cup refill pricing have left some feeling frustrated. There were even serious complaints about a large hold on a bank account, making value a real point of contention among the 11 opinions shared.
Value
11
Reviews
27%
Satisfaction
7
negative
1
neutral
3
positive
Rating distribution
What people like
- Good price
- Quality items
- Gasoline deals
What people don't like
- Allergy upcharges
- Misleading deals
- Refill pricing issues
- Bank account holds
Often praised
- priceThe food tastes really good, they put a lot of care into everything they make! I never imagined I could find so many quality items at a great price in a convenience store.
- gasoline dealAsked about the gasoline deal and Kayla came right up to answer my questions.
Frequently criticized
- XL cup refillSo it’s $2.65 for a XL CUP refill
- almond milksomething that shouldn’t be up charged due to allergies
- buy a new cupalmost $2.89 to buy a new cup
- hold on my bank accountput a $175 hold on my bank account
- same size refillsame size refill they would only cost me $2.10
- special breakfast dealsaw a sign saying there was a special breakfast deal
- stealing your moneyyou’re literally paying for something that they won’t give you they’re stealing your money
Overall, while you might snag a decent deal on some items or gas, be cautious about special offers and pricing structures, especially for refills or specific dietary needs. It seems like a place where you need to pay close attention to avoid unexpected charges or disappointments.
How are the prices at Wawa?
You’re looking at roughly $14 per person – reported by 34 diners. That puts it in the $11–$20 category. For a Fast Food Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
When we peek at the full picture, most guests are spending in the $1–$20 range, showing a clear cluster towards more budget-friendly options, even with a few higher-end outliers.
This chart shows what people usually spend per person, using the 34 most recent reviews.
See how this restaurant’s value stacks up against similar spots in Orlando.
Overall, we think the pricing here feels pretty fair for a Fast Food Restaurant. It offers a good balance, leaning towards affordability for most diners.
Customer Reviews: what people think about Wawa
1
Avoid this place!
My experience at this restaurant was extremely negative. I would avoid this location at all cost because they have a bad rating for a reason 💀💀.
- location1
- rating1
Visit Type
- Quick Meal
2
Mistake on my breaded strip order
My experience at the restaurant was disappointing due to an error with my order. I ordered 5 breaded strips, but I was only given 3. I'm unsure if this was an intentional mistake.
- breaded strips2
- order2
Price per Person
- $1–$10
Visit Type
- Regular Visit
Service Type
- Dine-in
Meal Type
- Lunch
2
Disappointing Almond Milk Policy and Service
I've been a regular at Wawa for years and usually have a good experience. However, my recent visit to this specific store was disappointing. I went to purchase coffee and, due to a dairy allergy, needed almond milk.
I noticed there was none available at the coffee station. When I inquired with the employee, Treasure, I was informed that they charge extra for almond milk and that's why it's not readily available. This is the first time I've encountered this policy; all other Wawas I've visited have almond milk accessible without an additional charge.
It's frustrating that a common alternative for allergies is now an upcharge, and I received a "nasty attitude" from Treasure when she explained this "new rule. " I will be returning to my usual Wawa, which offers better customer service and almond milk at no extra cost. I won't spend my money at a place with rude employees.
My advice to customers with food allergies is to go to a different Wawa; there's another one down the road that accommodates without extra charges.
- costumer service8
- almond milk2
- customer service1
- employees1
Visit Type
- Quick Meal
Wait Time
- Long (31+ min.)
2
Long Waits, Poor Service
My experience at this restaurant was defined by an extremely long wait time. I wouldn't recommend coming here unless you have at least 20 minutes to spare just standing in line. During rush hour, there was only one overworked cashier, and the line wrapped around the entire store.
The management seemed indifferent to the situation. Even when they did call a second cashier, they acted as if it was a great burden.
- waiting time1
- cashier1
- management1
Visit Type
- Quick Meal
Group Size
- Solo
Service Type
- Takeout
Meal Type
- Dinner
Noise Level
- Moderate
2
Terrible Overnight Wawa Experience
My first bad customer service experience at a Wawa in Florida occurred around 1 AM. The cashier assisted a woman with an item from behind the counter but then directed her to use self-checkout for the rest of her items. When I got in line, assuming the cashier was free, I was met with a miserable attitude.
Initially, I felt I might be inconveniencing her, but then I remembered seeing her on her phone, typing away, while assisting the previous customer. Upon leaving, I observed another man get in line and be completely ignored. Even as I was well outside the building, the cashier was still typing and ignoring him, with AirPods clearly visible.
While I understand it's an overnight shift, there were absolutely no pleasantries. I travel all over Florida overnight and have never had a bad experience with a Wawa. I completely understand why this location is under 3 stars, with security at the door, locked entrances, and a miserable cashier.
- cashier1
- phone usage2
- ignored1
What Wawa offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
Crowd
- Family-friendly
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Has changing table(s)
- Good for kids
Popular for
- Dinner
- Lunch
- Breakfast
- Solo dining
Amenities
- Restroom
Offerings
- Late-night food
- Healthy options
- Quick bite
- Wine
- Coffee
- Beer
- Vegetarian options
- Alcohol
Dining options
- Catering
- Breakfast
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- Delivery
- No-contact delivery
- Onsite services
- Takeout
- Curbside pickup
- Outdoor seating
Pets
- Dogs allowed outside
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
FAQs
What kind of food and drink options can you find at Wawa in Metro West?
At Wawa, you can enjoy a wide array of offerings, including late-night food, healthy options, and quick bites perfect for any time of day. You’ll also find a selection of beverages like coffee, wine, and beer, alongside vegetarian options to cater to diverse dietary preferences.
What service and accessibility features does Wawa in Orlando offer for your convenience?
For your convenience, Wawa offers delivery, no-contact delivery, takeout, and curbside pickup, with outdoor seating available. You’ll also find excellent accessibility with a wheelchair-accessible entrance, parking lot, and restroom, ensuring a comfortable visit for everyone in Orlando.
What is Wawa's overall standing based on customer feedback?
Wawa holds a **Restaurant Score** of **4** out of 10, placing it in the average category. While **Food** (4.5) and **Ambience** (4.7) are rated reasonably, **Value** (4) is average, and **Service** (3.6) is a significant area for improvement. Customer satisfaction is low at 30.1%.
What aspects do customers typically enjoy at Wawa?
Customers often praise Wawa for its quality food items, including well-prepared chicken sandwiches and tuna subs. The convenient parking and the clean, bright store atmosphere also contribute positively to their experience.
What are the main areas where Wawa falls short for customers?
Key concerns include inconsistent service, with reports of long waiting times and unhelpful staff. Additionally, some locations are criticized for poor coffee bar maintenance, disorganization, and issues like locked entrances.