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oChef » Subway – San Francisco
Subway - San Francisco
Photo from Subway
Subway at a glance
San Francisco Ingleside Terraces
- 🥪 Sandwich Shop
$$
Price per Person $11–$20
mentioned by 11 of the guests
#2267 out of 2403 places to eat in San Francisco
#48 Sandwich Shop out of 65 in San Francisco
Average
5.3 out of 10
Food
Service
Ambience
Value
68
Reviews
47.1%
Satisfaction
Often praised
- Budget friendly
- Accessible spot
- Delicious cookies
Frequently criticized
- Inconsistent hours
- Order issues
- Wrong orders
The sandwich shop Subway, nestled in the vibrant Ingleside Terraces neighborhood of San Francisco, offers you a convenient and satisfying dining experience. You’ll find it at the Village At Centennial Square, a perfect spot for a quick bite.
Whether you’re looking for healthy options or vegetarian choices, this casual eatery has you covered, making it an ideal stop for lunch or dinner.
Overview: Introducting Subway
Subway offers a practical option, often praised for its convenient location and generally fair prices. Many find the food satisfactory, with specific items like freshly baked cookies receiving positive remarks for their warm and soft texture, making it a reliable spot for a quick bite.
However, the experience at Subway can be inconsistent. Some patrons have noted concerns regarding the general cleanliness and a less cozy dining atmosphere.
More significantly, service can be a point of frustration, with frequent reports of online order issues and staff sometimes appearing disengaged.
Average
5.3
out of 10
68
Reviews
47.1%
Satisfaction
31
negative
5
neutral
32
positive
Subway registers an overall score of 5.3, placing it squarely in the average category, with customer satisfaction at a mixed 47.1%. This indicates a somewhat divided experience among patrons, based on 68 customer comments, with 32 positive and 31 negative observations.
The restaurant does show strength in its Value (7.2), which customers generally find appealing, offering fair prices for their meals. However, the experience is notably pulled down by its Service (3.3), which falls into the poor range and is a significant area for improvement.
While Food (6.4) is generally considered average, and Ambience (6.2) also sits in the average bracket, the inconsistent service clearly impacts the overall perception. Addressing these operational aspects could significantly enhance the dining experience.
What people like
- Fair prices
- Convenient location
- Freshly baked cookies
What people don't like
- Unreliable operating hours
- Online order cancellations
- Incorrect sandwich preparation
With a recommendation score of 5.7, Subway presents a mixed bag. It can be a decent option if you’re seeking a quick, affordable meal in a convenient spot, especially if you enjoy their freshly baked cookies.
However, be prepared for potential inconsistencies in service. If reliable service and precise order fulfillment are top priorities, you might find this location disappointing due to frequent reports of operational issues and incorrect orders.
It’s best suited for those who prioritize value and location over a consistently smooth experience.
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Verdict: Our expert take on Subway
Food (6.4 out of 10)
mentioned by 83% of the guests
When it comes to the food, theres definitely some good news! Many customers rave about the freshly baked macadamia cookie and the delicious meatball marinara. People also appreciate that sandwiches are made to order, with the Philly often highlighted as surprisingly good.
With 18 positive remarks out of 29 total, the food generally lands in the average range with a score of 6.4, and customer satisfaction is a bit mixed at 62.1%. However, there are a few areas where the food experience could improve. Some customers were frustrated by added ingredients they didnt order or issues with their sandwich order being made incorrectly.
Problems with toasting and getting the wrong bread selection also popped up, alongside a few comments about food being a little oversalted. These 8 negative remarks suggest some inconsistencies in preparation.
Food
29
Reviews
62%
Satisfaction
8
negative
3
neutral
18
positive
Rating distribution
What people like
- Fresh baked cookies
- Tasty meatball marinara
- Sandwiches made to order
What people don't like
- Unordered ingredients added
- Inconsistent toasting
- Food can be oversalted
Often praised
- foodThe food itself was satisfactory
- sandwichThey made the sandwich correctly
- PhillyThe six-inch Philly I had was surprisingly good
- SubwayI want Subway but it always cancels
- The Phillyrecommended dish being The Philly
- Veggie Delight foot longVeggie delight foot long is a cheap grab
- cookie footlongcookie footlong was so delicious warm & finished cooled down
- cookie textureit baked fresh and crispy on surface and warm & soft inside.
- flat breadI chose flat bread toasted
- macadamia cookieGot macadamia cookie, it baked fresh and crispy on surface and warm & soft inside.
Frequently criticized
- added ingredientsadded ingredients that I have not ordered
- bread selectiondid not choose the bread I selected
- ingredientsput on things i didn’t even ask for
- oversalteda little oversalted
- sandwich ordermade my sandwich so wrong
- toasted orderfailed to toast my order
- toastingneeds more toasting
- waterWould like to see them serve at least water
If youre looking for a quick, customizable sandwich and dont mind a bit of hit-or-miss with the order accuracy, it's worth a try. Just be clear with your requests, especially regarding ingredients and toasting, to ensure you get exactly what you want.
Service (3.3 out of 10)
mentioned by 61% of the guests
While the overall service experience here faces challenges, there are bright spots! Customers have praised the customer service from individuals like Sandeesh, who is described as really nice and gives great service. Some also appreciate the flexible hours mentioned, with a few positive comments highlighting good people and service, even if they are few among the 26 total remarks.
However, the service aspect generally struggles, reflected in a 3.3 score and a low 23.1% customer satisfaction. A significant 20 negative comments point to major issues like unreliable operating hours, with the restaurant closing early or not opening on time. Many also face frustration with online order issues and cancellations, alongside complaints about new staff and general unprofessionalism.
Service
26
Reviews
23%
Satisfaction
20
negative
0
neutral
6
positive
Rating distribution
What people like
- Friendly staff
- Flexible hours
What people don't like
- Unreliable hours
- Order cancellations
- Unprofessional staff
Often praised
- servicethe service and atmosphere were rated a solid 4 out of 5
- SandeeshSandeesh - the guy who works at subway is really nice
- customer servicegives great customer service
- hoursHours are very flexible
- peopleGreat people
Frequently criticized
- closing timeCompletely lied to me saying they’d close at 10:30pm?
- staffthe staff working here hate their jobs
- Postmates cancellationsit always cancels. I always get my hopes up
- closed earlyMy experience at this Subway has been consistently disappointing due to their unreliable operating hours and online order issues. I've attempted to visit three times: twice they closed over 20 minutes early, and once they were not open 30 minutes after their scheduled opening time. Additionally, I've tried to order online through DoorDash for pickup or delivery during their stated store hours, but every single time my order has been canceled, and they proceed to close their online ordering.
- denied requestwhen you ask for something... you are denied
- my orderstarting my order that I placed 10 minutes before that
- new staffMy experience at this restaurant was terrible. They should hire new staff. They close whenever they want, and when I asked for something I was obviously going to pay for, they denied it.
- not opennot open 30 minutes after their opening time
- online order issuesconsistently disappointing due to their ... online order issues
- online orderingI've attempted to visit three times: twice they closed over 20 minutes early, and once they were not open 30 minutes after their scheduled opening time. Additionally, I've tried to order online through DoorDash for pickup or delivery during their stated store hours, but every single time my order has been canceled, and they proceed to close their online ordering. This makes it impossible to get food from them.
If youre hoping for reliable service or online ordering, you might want to reconsider, as many customers report significant frustration. However, if youre lucky enough to encounter a friendly face like Sandeesh, you might just have a decent experience.
Ambience (6.2 out of 10)
mentioned by 28% of the guests
When it comes to the vibe, this spot has some definite upsides! Many folks (5 out of 8 opinions, to be exact) really appreciate the overall atmosphere and the convenient location on campus. Theres also a good amount of indoor seating available, which is a plus.
The ambience scores an average 6.2, with customer satisfaction at a mixed 62.5%, showing some positive sentiment. However, its not all sunshine and roses. A few customers (3 out of 8 opinions) pointed out some areas for improvement.
Specifically, concerns were raised about the overall cleanliness, noting it wasnt spotless. Some also felt the place wasnt particularly cozy and lacked ample space, which could impact comfort during busy times.
Ambience
8
Reviews
62%
Satisfaction
3
negative
0
neutral
5
positive
Rating distribution
What people like
- Good atmosphere
- Convenient campus location
- Ample indoor seating
What people don't like
- Lacks cleanliness
- Not cozy
- Limited space
Often praised
- atmospherethe service and atmosphere were rated a solid 4 out of 5
- convenient locationMy experience at this restaurant was great due to its convenient location on campus. As a fan of Subway, I always enjoy my usual order of the meatball marinara 😋.
- indoor seatingplenty of indoor seating
- locationconveniently located inside the campus
Frequently criticized
- cleanlinessNot spotless clean
- cozinessnot cozy
- spacenot much space
If youre looking for a conveniently located spot with a decent atmosphere and plenty of seating, its worth a visit. Just be aware that it might not be the cleanest or coziest place, and space can be a bit tight. It's a mixed bag, so manage your expectations.
Value (7.2 out of 10)
mentioned by 22% of the guests
For value, this place scores a good 7.2, with customers often praising fair prices and finding it less expensive than local spots. Some even highlight the veggie delight foot long as a cheap grab! Based on 5 remarks, with 3 positive, it offers a decent deal, though customer satisfaction is a mixed 60%.
Interestingly, there arent any negative comments about the value, which is great news! However, with customer satisfaction at 60%, it suggests that while nothing is explicitly bad, it might not always feel like an outstanding steal for everyone. Its a mixed bag, but without any specific complaints to point to.
Value
5
Reviews
60%
Satisfaction
0
negative
2
neutral
3
positive
Rating distribution
What people like
- Fair prices
- Less expensive
- Cheap grab
What people don't like
Often praised
- cheap grabVeggie delight foot long is a cheap grab
- fair pricesTasty food at fair prices
- less expensiveslightly less expensive than from a cafe or shop nearby
Frequently criticized
No complaints so far.
If youre looking for a place that offers good value without breaking the bank, this spot is definitely worth considering. While not every visit might feel like an absolute steal, youll likely find the prices fair and the food tasty, making it a solid choice for an affordable meal.
How are the prices at Subway?
You’re looking at roughly 15 per person – reported by 11 diners. That puts it in the $11–$20 category. For a Sandwich Shop, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Most folks spend right in that $11–$20 sweet spot, with a few finding cheaper bites and just one going a little higher.
Here’s a quick look at what guests spend per person, based on the latest 11 reviews.
How this spot’s value for money compares to similar restaurants in San Francisco.
Considering its a Sandwich Shop, we think the pricing feels pretty fair. Its a solid mid-range option for a good meal without breaking the bank.
Customer Reviews: what people think about Subway
Price per Person
- $21–$30
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Dinner
2
Terrible Service and Wrong Orders
My experience at this restaurant was terrible. They should hire new staff. They close whenever they want, and when I asked for something I was obviously going to pay for, they denied it.
To make matters worse, they added ingredients to my order that I never requested. This was a very frustrating experience.
- new staff2
- closing time2
- denied request2
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Dinner
7
Convenient Late Night Subway Near SFSU
My experience at this Subway near SFSU was as expected for a late-night food option. It's a Subway, so you get what you get. The food received a 3 out of 5, while the service and atmosphere were rated a solid 4 out of 5.
The price per person was between $10–20.
- food6
- service8
- atmosphere8
Price per Person
- $1–$10
Visit Type
- Delivery
Service Type
- Takeout
Meal Type
- Lunch
2
Order Mistakes and No Toasting
My experience at this restaurant was disappointing. I placed an online order, but they failed to toast my order as requested. Additionally, they did not choose the bread I selected.
This resulted in an unsatisfactory meal.
- toasted order2
- bread selection2
Visit Type
- Quick Meal
Service Type
- Dine-in
2
Unprofessional Closing Time Deception
My experience at this restaurant was incredibly disappointing due to a complete lack of professionalism and honesty regarding their closing time. I was completely lied to about their closing time, being told they would be open until 10: 30 PM. To my surprise, they closed earlier than advertised, leaving customers feeling abandoned.
This was a super unprofessional experience, and I hope the staff member responsible for this misleading information is addressed.
- closing time1
- professionalism1
- staff1
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Breakfast
5
Convenient Campus Pit Stop
My experience at this restaurant was as a quick pit spot. It's not the cleanest or coziest place, and there isn't much space. However, its convenient location inside the campus and near the tennis courts makes it a fine option for a brief stop.
- location8
- pit spot6
- cleanliness3
- coziness3
- space3
What Subway offers
Children
- Good for kids
Popular for
- Solo dining
- Lunch
Offerings
- Healthy options
- Vegetarian options
- Quick bite
Dining options
- Dinner
- Lunch
- Breakfast
- Counter service
Service Options
- Dine-in
- Delivery
Atmosphere
- Casual
FAQs
What kind of dining experience can you expect at Subway in San Francisco?
At Subway in San Francisco’s Ingleside Terraces, you can enjoy a casual atmosphere perfect for a quick bite. It’s a great spot for lunch or dinner, offering counter service and healthy, vegetarian options. You can choose to dine-in or opt for convenient delivery.
Are there family-friendly options and convenient payment methods at Subway?
Yes, Subway is good for kids, making it a family-friendly choice in San Francisco. When it comes to payments, you have several convenient options, including credit cards, debit cards, and NFC mobile payments, ensuring a smooth transaction for your meal.
What is the overall customer sentiment and score for Subway?
Subway has an overall score of 5.3, indicating an average experience, with customer satisfaction at a mixed 47.1%. While Value (7.2) is good and Food (6.4) and Ambience (6.2) are average, Service (3.3) is a notable weakness.
What are the main issues customers report regarding service at Subway?
Customers frequently report unreliable operating hours, with the store closing early or not opening on time. There are also common complaints about online order cancellations and staff sometimes appearing disengaged.
What do customers generally appreciate about Subway?
Patrons often highlight the convenient location and fair prices. Specific food items like freshly baked cookies are also frequently praised for their quality and taste.