Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Don Tortaco – Las Vegas
Don Tortaco - Las Vegas
Photo from Don Tortaco
Don Tortaco at a glance
Las Vegas Rancho Charleston
- 🌮 Mexican Restaurant
$$
Price per Person $11–$20
mentioned by 46 of the guests
#178 out of 192 places to eat in Las Vegas
#19 Mexican Restaurant out of 20 in Las Vegas
Poor
3.9 out of 10
Food
Service
Ambience
Value
399
Reviews
27.6%
Satisfaction
Often praised
- Flavorful food
- Friendly service
Frequently criticized
- Rude service
- Cleanliness issues
The restaurant Don Tortaco is a casual Mexican Restaurant located in Las Vegas’s vibrant Rancho Charleston neighborhood. If you’re looking for a quick bite or delicious late-night food, this spot offers a cozy atmosphere where you can enjoy authentic flavors.
It’s a perfect destination for any meal, from breakfast to dinner.
Overview: Introducting Don Tortaco
Don Tortaco presents a mixed picture, where some patrons find certain dishes quite satisfying, noting flavorful chicken and generous portions. It’s often seen as a convenient spot for a quick bite, with some appreciating the fast service and the occasional friendly face behind the counter.
However, the experience can be quite inconsistent. Many encounters with rude service and concerns about the general upkeep of the establishment, including cleanliness issues, detract significantly from the overall visit.
Value can also be a point of contention, with reports of unexpected charges.
Poor
3.9
out of 10
399
Reviews
27.6%
Satisfaction
261
negative
28
neutral
110
positive
Overall, Don Tortaco registers a 3.9 out of 10, placing it in the poor category, a sentiment echoed by a low customer satisfaction rate of just 27.6%. This indicates that a significant portion of diners leave feeling disappointed.
The feedback, drawn from 399 opinions, shows a clear imbalance with 261 negative remarks against 110 positive ones. Delving into specifics, the Food scores an average 4.4, suggesting some items hit the mark, while Ambience (3.9) and Value (3.9) both fall into the poor range.
The Service receives the lowest mark at a poor 3.0, highlighting a critical area for improvement. This breakdown reveals where the establishment struggles most to meet expectations.
What people like
- Flavorful food
- Generous portions
- Friendly staff
What people don't like
- Rude service
- Cleanliness concerns
- Inconsistent pricing
With a Recommendation Score of 3.8, Don Tortaco is a place to approach with caution. While some find it suitable for a quick, late-night meal, the significant inconsistencies in service, cleanliness, and value mean a positive experience is far from guaranteed.
If you prioritize a consistent, pleasant dining experience, you might find this spot disappointing. It appears to be a place where convenience might outweigh quality for some, but many others report issues that could easily deter a return visit.
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Verdict: Our expert take on Don Tortaco
Food (4.4 out of 10)
mentioned by 88% of the guests
When it comes to the food, theres a definite buzz around some delicious offerings! With 72 positive remarks out of 227 total opinions, many customers rave about the "delicious food, " "freshly grilled meats, " and "amazing food, " often highlighting "warm tortillas" and generous portions. The overall score for food sits at an average 4.4, suggesting some hits among the misses.
However, the culinary journey isnt always smooth, as indicated by 135 negative comments and a rather poor customer satisfaction of 31.7%. Common complaints point to a lack of flavor, poor quality, soggy dishes, and greasy preparations. It seems while some items shine, others unfortunately miss the mark.
Food
227
Reviews
31%
Satisfaction
135
negative
20
neutral
72
positive
Rating distribution
What people like
- Delicious, amazing food
- Freshly grilled meats
- Generous portions
What people don't like
- Lack of flavor
- Poor food quality
- Greasy preparations
Often praised
- foodThis is one of my go-to spots for quick, good, cheap, satisfying food. I usually get the chicken tacos and a breakfast burrito.
- burritosburritos are massive and loaded with high-quality ingredients
- Mexican foodSolid late night Mexican food
- beansthe beans were good
- breakfast burritolove their breakfast burrito
- carne asada friescarne asada fries and a carne asada burrito to our room for a late breakfast. It was perfection
- chickenThe chick for the tacos and enchiladas is always flavorful
- portionsThe portions are the same size
- salsassalsas — vibrant, spicy, and clearly made fresh daily
- tacosGreat place for tacos
Frequently criticized
- foodNeedless to say, I will not be returning to this establishment. The customer service was poor, and the food looked horrible; I didn't even eat it, and I'm sure they did something to my food! DO NOT SUPPORT THIS PLACE!
- tacosthe tacos are so dry and not eat able
- cheesecon el queso resien sacado del refri! Super frio nada de derretido
- burritothe burrito was rapped with all of what you can call ingredient in one of the corners
- chicken burritoI ordered a beef burrito and a chicken burrito. The menu items just say “beef, chicken” and the chicken burrito has a picture of a burger on it. I get a call from the dasher letting me know the restaurant didn’t understand what I ordered, when it was placed through their own DoorDash menu.
- dietary restrictionsnot worrying about if you have dietary restrictions
- food qualitythe food served has been of poor quality
- guacamoleThis time, I ordered rolled tacos that lacked lettuce and had only a small amount of cheese. I paid extra for guacamole, but there was barely a half teaspoon on them. The refried beans were so soupy they were sloshing into the rolled tacos.
- meatrunning low on meat because there was so many vegetables
- nachosthe nachos as well as the fries were pretty soggy
If you're looking for a quick bite, some dishes like the carne asada and breakfast burritos might hit the spot. However, be prepared for a potentially inconsistent experience, as many find the overall food quality and flavor lacking.
Service (3 out of 10)
mentioned by 62% of the guests
While some guests have experienced genuinely great service, with 24 positive remarks highlighting friendly, attentive staff and quick service, it seems past visits often set a higher bar. Many appreciated the fast service and the helpfulness of the workers, making for pleasant interactions. However, the overall picture for service is quite challenging, with a poor score of 3 and customer satisfaction at a very low 19.4%.
A significant 97 negative comments point to issues like rude service, bad attitudes from staff, and frequent wrong orders. Long waiting times and general poor customer service appear to be recurring frustrations.
Service
124
Reviews
19%
Satisfaction
97
negative
3
neutral
24
positive
Rating distribution
What people like
- Friendly, quick staff
- Great previous visits
What people don't like
- Rude, bad attitudes
- Wrong orders, long waits
- Poor customer service
Often praised
- serviceThe service is excellent
- staffI came at 3 am and was met with very friendly staff. You could tell the California burrito and fish burrito were made with love.
- Fast friendly serviceFast friendly service
- RosalbaShe is by far the best!
- ServiceService:5
- attentiveSiempre atentas y muy amables.
- fast servicethe service is fast
- friendlySiempre atentas y muy amables.
- great serviceI cannot recommend this place anymore based on this visit. However, in a previous review, I noted that when the place was a different Mexican restaurant, it was just as good with the same delicious food, fair prices, and great service.
- guysAmazing and friendly guys!!!
Frequently criticized
- servicela senora con la mano en la sintira con cara de fuchi dice ps se t ba a cobrar extra
- staffThe inside is bare, almost embarrassingly unfinished looking. The staff working when I stopped by hardly spoke English, which isn't uncommon for authentic Mexican restaurants, but the cashier didn't understand how to ring up an order nor did he understand what menu items we were asking for. One of our orders was for the Tuesday Chicken Taco deal for $1.
- customer serviceThey said no. This is unbelievable and very unprofessional, they really need to improve their customer service.
- orderI called to check on my order because it was taking too long. The representative only spoke Spanish, and since I don’t speak Spanish, I asked if there was someone available who could speak English.
- cashierThe inside is bare, almost embarrassingly unfinished looking. The staff working when I stopped by hardly spoke English, which isn't uncommon for authentic Mexican restaurants, but the cashier didn't understand how to ring up an order nor did he understand what menu items we were asking for. One of our orders was for the Tuesday Chicken Taco deal for $1.
- ladyHowever, she made it without potato and did not provide chili sauce. I am very disgusted with this place, and the lady was very mean. She was a tiny bit heavy-set.
- waiting timewaited for about 30mins or maybe a little more
- attitudethey always have an attitude
- rude serviceExtreamly rude. very rude customer service
- staff memberhe completely ignored me
If youre considering a visit, be prepared for a potentially inconsistent experience. While some have enjoyed friendly, quick service, the high number of complaints about rude staff and incorrect orders suggests you might be taking a gamble. Its a place where service could either pleasantly surprise you or unfortunately disappoint.
Ambience (3.9 out of 10)
mentioned by 18% of the guests
When it comes to ambience, this spot seems to have a bit of an identity crisis, with a score of just 3.9 and customer satisfaction at a poor 34.8%. While some guests appreciated the overall atmosphere, noting it was clean and well-kept, and found the location convenient, these positive remarks were unfortunately overshadowed by more critical feedback. Out of 23 total comments, 8 were positive, highlighting aspects like the amazingly clean lobby and general cleanliness.
However, the majority of feedback, with 15 negative remarks, points to significant issues. Many customers expressed concern over food safety protocols and hygiene, describing the tables and inside as dirty, and even mentioning a bad smell. The lack of a proper restroom and general place cleanliness were also major dealbreakers, painting a picture of an establishment that struggles with basic upkeep.
Ambience
23
Reviews
34%
Satisfaction
15
negative
0
neutral
8
positive
Rating distribution
What people like
- Clean lobby
- Convenient location
What people don't like
- Dirty tables
- Unclean restrooms
- Bad smell
Often praised
- AtmosphereAtmosphere:5
- amazingly clean lobbyAmazingly clean lobby
- atmosphereAtmosphere:5
- cleanThe place is also clean
- cleanlinessIt's always clean and kept up
- establishmentclean establishment
- hours🤮. I received a refund from Uber Eats and would NOT order food from here again, even though the location is convenient and it's open 24 hours. I wanted to show how terrible the food looks but couldn't find a button to add my pictures.
- location🤮. I received a refund from Uber Eats and would NOT order food from here again, even though the location is convenient and it's open 24 hours. I wanted to show how terrible the food looks but couldn't find a button to add my pictures.
Frequently criticized
- atmosphereThe atmosphere was also quite poor, scoring a 2
- bathroomsI do not recommend this place because it lacks bathrooms, the food is very reheated, and the place is not kept clean. No bathrooms and reheated food were major issues.
- cleanlinessit is filthy and dirty in there
- food safety protocolswary of them and their food safety protocols. Because they seem to be lacking.
- guy looked dirtyhe looked really dirty
- hygienea white dirty rag, and a large brillo pad
- insideThe inside is bare, almost embarrassingly unfinished looking
- lock the doorlock the door with the open sign on
- open signlock the door with the open sign on
- place cleanlinessI do not recommend this place because it lacks bathrooms, the food is very reheated, and the place is not kept clean. No bathrooms and reheated food were major issues.
If a clean and inviting atmosphere is high on your list, you might want to reconsider, as this place seems to struggle with basic hygiene and upkeep. While the location might be convenient, the overall ambience could be a significant letdown.
Value (3.9 out of 10)
mentioned by 19% of the guests
Some guests have found the value appealing, praising the fair prices and even calling it a cheap place, with some feeling like theyre getting a great deal. Based on 6 positive remarks out of 25 total comments, these diners appreciate the reasonable prices. However, the overall score for value sits at an average 3.9, suggesting a more complex picture.
On the other hand, a larger group of 14 negative comments highlights significant issues, with customers feeling they are being overcharged. Concerns include discrepancies between menu prices and whats charged at the register, often forcing them to pay extra for items. This contributes to a poor customer satisfaction of just 24%, indicating widespread frustration despite some positive experiences.
Value
25
Reviews
24%
Satisfaction
14
negative
5
neutral
6
positive
Rating distribution
What people like
- Fair prices
What people don't like
- Overcharging customers
- Price discrepancies
Often praised
- pricesI've been going here for a while and can attest to their good Mexican food. The prices are fair, and I appreciate that they are open late.
- cheap placeit is a cheap place
- fair pricesI cannot recommend this place anymore based on this visit. However, in a previous review, I noted that when the place was a different Mexican restaurant, it was just as good with the same delicious food, fair prices, and great service.
Frequently criticized
- priceme estan cobrando 14.88 por las papas con una miseria de crema literal miseria y el queso frio
- pricesprices on the web don’t reflect the same
- Uber EatsUBEREATS, etc.
- menu pricesmenus state 1 price
- missing platepay missing plate
- overchargingknowingly overcharging customers
- pay extrapay extra for it
- platecharged me for 1 plate instead of two
- register chargesperson at the register charges us more
- to-go ordersimagine all the to-go orders
If youre considering this spot for its value, be prepared for a mixed experience. While some find fair prices, many report feeling overcharged due to inconsistent menu prices and register charges. Its a gamble, so double-check your bill carefully.
How are the prices at Don Tortaco?
You’re looking at roughly $19 per person – reported by 46 diners. That puts it in the $11–$20 category. For a Mexican Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at what people usually spend, most prices cluster around this average, with a good mix of slightly more budget-friendly options and a few higher-end choices.
Here’s a quick look at what guests spend per person, based on the latest 46 reviews.
How does this restaurant’s value for money stack up against similar spots in Las Vegas?
Overall, we think the pricing feels quite fair for a Mexican restaurant, offering good value without breaking the bank.
Customer Reviews: what people think about Don Tortaco
Visit Type
- Regular Visit
Service Type
- Dine-in
8
Good Mexican Food, Fair Prices, Open Late
My experience at this restaurant has been consistently positive. I've been going here for a while and can attest to their good Mexican food. The prices are fair, and I appreciate that they are open late.
- Mexican food8
- prices7
- open late8
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
2
Paper in Asada Fries - Unpleasant Surprise
My experience at the restaurant was marred by an unexpected and unpleasant discovery. While the food itself wasn't bad, I found paper at the bottom of my asada fries. This paper apparently disintegrates when it gets soggy, and I unknowingly consumed it with my meal.
It was a rather unsettling experience.
- food6
- paper2
- asada fries2
Price per Person
- $21–$30
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Moderate (16–30 min.)
1
Horrible Experience, Wrong Order, Greasy Food
My experience at this restaurant was HORRIBLE. I strongly advise against eating here. The people working there are not okay, and the food is super greasy.
To make matters worse, you will get the wrong order. They also don’t follow dietary restrictions, and it's walk-ins only. The price per person is $20–30, and the wait time is 10-30 minutes.
- wait time5
- price per person5
- food1
- dietary restrictions1
- wrong order1
Visit Type
- Quick Meal
Group Type
- Couple
Group Size
- Couple
Service Type
- Takeout
Wait Time
- Short (6–15 min.)
1
Terrible Customer Service Experience
My husband walked in to order some food, and the staff didn't even greet him. Despite there being no line, he stood there for 5 minutes waiting to order. The ladies working there made eye contact, indicating they knew he was present, but they did not take his order or speak to him.
He eventually just walked out. The staff appeared miserable and seemed to view customers as a bother. This was a terrible customer service experience.
- customer service1
- staff1
- waiting to order1
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
5
Service is great, food is mediocre
My experience at this restaurant was a mixed bag. If you're hungry next door at PT's pub and just need something immediately to absorb alcohol, it will do. The service was excellent, but the quality of food was 4/10 at best.
The atmosphere was also quite poor, scoring a 2.
- service10
- quality of food4
- atmosphere2
What Don Tortaco offers
Crowd
- Transgender safespace
- Tourists
- LGBTQ+ friendly
- Family-friendly
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
Popular for
- Dinner
- Lunch
- Breakfast
- Solo dining
Amenities
- Restroom
Offerings
- Late-night food
- Coffee
- Small plates
- Quick bite
Dining options
- Breakfast
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- Drive-through
- Dine-in
- Takeout
- Delivery
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Cozy
- Casual
FAQs
What kind of dining experience can you expect at Don Tortaco?
At Don Tortaco, you’ll find a cozy and casual atmosphere, perfect for any time of day. They serve breakfast, lunch, and dinner, and are a great spot for late-night food or a quick bite. Don’t miss their coffee and small plates.
Are there convenient parking and accessibility options at Don Tortaco?
Yes, Don Tortaco in Las Vegas offers free street parking and a free parking lot, usually with plenty of space. The restaurant is also fully wheelchair accessible, including the entrance, parking lot, seating, and restrooms, ensuring a comfortable visit for everyone.
How does Don Tortaco rate overall?
Don Tortaco holds an overall score of **3.9** out of 10, with customer satisfaction at **27.6%**. The **Food** scores an average 4.4, while **Service** is a poor 3.0, and both **Ambience** and **Value** are rated poor at 3.9.
What can I expect from the service at Don Tortaco?
Service experiences at Don Tortaco are quite varied. While some customers have encountered very friendly and fast service, others report issues with rudeness, long waiting times, and communication difficulties due to language barriers.
Is the food quality consistent at Don Tortaco?
The food at Don Tortaco receives mixed reviews. Some patrons praise specific items like flavorful chicken, vibrant salsas, and generous burrito portions. However, others have reported issues with dry tacos, soggy items, and overall poor quality, suggesting inconsistency.