Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
oChef » Chipotle – Orlando
Chipotle - Orlando
Photo from Chipotle
Chipotle at a glance
Orlando Florida Center
- 🍔 Fast-Food-Restaurant
$$
Price per Person $21–$30
mentioned by 88 of the guests
#149 out of 163 places to eat in Orlando
#5 Fast-Food-Restaurant out of 8 in Orlando
Average
4.2 out of 10
Food
Service
Ambience
Value
337
Reviews
32.3%
Satisfaction
Often praised
- Food quality
- Clean environment
- Polite service
Frequently criticized
- Portion inconsistency
- Poor service
- Hygiene issues
The restaurant, a popular Fast Food Restaurant in Orlando’s Florida Center neighborhood, offers a convenient and satisfying dining experience. When you visit Chipotle Mexican Grill, you’ll find a casual atmosphere perfect for a quick bite or a relaxed meal.
They prioritize your convenience with various service options, including no-contact delivery and outdoor seating, ensuring you can enjoy your food your way.
Overview: Introducting Chipotle
Chipotle offers a quick meal option where the food quality is often a highlight, with many appreciating the fresh ingredients and flavorful options like their tacos and guacamole. While some find the portions generous, others report a noticeable inconsistency, which can impact the overall dining experience.
The atmosphere can vary, with some locations praised for their cleanliness and modern feel. However, customer service experiences are quite mixed, ranging from very friendly and efficient staff to instances of rudeness and long waits, suggesting a need for more consistent operational standards.
Average
4.2
out of 10
337
Reviews
32.3%
Satisfaction
210
negative
18
neutral
109
positive
Chipotle receives an overall restaurant score of 4.2, placing it in the average category. This score reflects a mixed bag of experiences, further emphasized by a customer satisfaction rate of just 32.3%, which falls into the poor range.
This notable divergence suggests that while some aspects are acceptable, a significant portion of patrons leave feeling dissatisfied. Looking closer at specific areas, Food leads with a score of (5.1), indicating it’s generally well-regarded despite some complaints about seasoning or portion control.
Ambience (4.1) is also average, with cleanliness being a recurring theme. However, Value (3.9) and especially Service (3.3) lag behind, often cited for issues like inconsistent portions for the price or unhelpful staff.
These insights are drawn from 337 customer observations, with 109 positive remarks against 210 negative ones.
What people like
- Good food quality
- Clean dining spaces
- Friendly staff moments
What people don't like
- Inconsistent portion sizes
- Unwelcoming service
- Cleanliness concerns
If you’re considering Chipotle, be aware that your experience might be a bit of a gamble. While the core food offerings can be satisfying, especially if you appreciate fresh ingredients, the overall consistency in both portioning and service can fluctuate.
It’s a place that often delivers on taste, but not always on the full dining experience. With a recommendation score of 4.5, Chipotle is a viable option for a quick meal, but it’s wise to manage expectations regarding service and value.
If you prioritize convenient, generally tasty food and are prepared for potential inconsistencies, it might suit your needs. However, for a consistently polished experience, you might explore other options.
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Verdict: Our expert take on Chipotle
Food (5.1 out of 10)
mentioned by 82% of the guests
When it comes to the food, opinions are a bit of a mixed bag, with an overall score of 5.1, placing it squarely in the average range. Customer satisfaction sits at a 44.5%, indicating a somewhat mixed experience. Many diners praise the generous portions, fresh ingredients, and healthy options, often finding the food delicious and perfect for a quick bite.
These positive sentiments appear in 65 comments. On the flip side, 72 negative comments point to significant inconsistencies. Issues range from cold food and poor meat quality (like tough steak or grizzle) to frustratingly small or inconsistent portions.
Some even reported hygiene concerns, such as hair in their food or an unpleasant detergent taste, suggesting a need for better quality control.
Food
146
Reviews
44%
Satisfaction
72
negative
9
neutral
65
positive
Rating distribution
What people like
- Generous portions
- Fresh ingredients
- Healthy options
What people don't like
- Inconsistent portions
- Poor food quality
- Hygiene concerns
Often praised
- foodI am not one to leave reviews, but I thought the management needed to know just how poor the staff is performing at this (apparently new) location. I am not referring to the cooks, our food was actually good, but the front of house was either non existent or actively avoiding doing their job. For the sake of Chipotle, please consider hiring people who actually do their jobs.
- burritoworth it for the burrito alone
- ChipotleChipotle is a good restaurant with good food
- food qualitybest in terms of food quality
- good portionssome instances I will be serve good portions
- guacamoleThis is a good option if you're looking for more natural, less processed food. I recommend the rice, the corn kernels with onion, the guacamole, and the chicken. The service was good overall.
- portionsthe portions were generous
- FoodFood:5
- Mexican foodFavorite Mexican food to eat hands down
- TacosI had Tacos that were simply super delicious
Frequently criticized
- foodMy experience at this restaurant was disappointing. The cashier was rude to customers, and the food was excessively salty, making it impossible to eat. This was a dine-in lunch experience with a price range of $10–20 per person.
- portionsWhile the atmosphere was great (rated 5/5), the food quality and service were just average (rated 3/5 for both). Specifically, the portions were smaller than normal, and to make matters worse, they didn't put all the items that we ordered on one of the burritos. This was disappointing given the overall ambiance.
- portion sizeemployees started putting food, but barely put anything
- steakshe put one more steak that I had asked
- FoodWhat Food they did have looked old, Cold
- burritosI asked for the manager, and she claimed to be the manager, to which I replied, "You should know better. " Upon arriving home, I discovered a long piece of black hair in my burrito, along with something slimy. The one bite I did take had a detergent taste.
- chickenWhen picking up my order from the drive-thru lane, I was informed that I couldn't get my original order. When I asked why, I was told that the manager, Yosilee, decided to turn off the grill two hours before closing time and that they had sold out of chicken. Thank you to the two girls who helped me find a substitute and were so kind to me, but I really wished I could’ve gotten my chicken bowl like I had paid for.
- chipsextra guac, chips, and tortillas and just got 3 bowls and NOTHING ELSE
- riceif you scoop rice into a bowl and can see literally still see 4 sides of the bottom of the bowl, that is not a good base of rice.
- seasoningUnfortunately, the second attempt was just as salty as the first, leading me to give up. Chipotle, please focus on your fresh ingredients and balance your seasoning. More importantly, improve your customer service; a little empathy and professionalism go a long way.
If you're looking for a quick, potentially healthy meal with generous portions and fresh ingredients, it might be worth a try. However, be prepared for potential inconsistencies in portion size, food quality, and even hygiene, which could lead to disappointment.
Service (3.3 out of 10)
mentioned by 78% of the guests
It seems the service here can be a mixed bag, with some bright spots shining through. Customers occasionally praised kind lady interactions, friendly staff, and fast service, especially when employees were helpful and managed busy periods well. These positive experiences highlight moments of genuine customer care.
However, the overall picture for service is quite challenging, with a score of 3.3 and a low customer satisfaction of 21.6%. Based on 139 observations, including 104 negative remarks, many encountered long wait times, rude manner from staff, and slow service. A lack of customer service skills and bad attitude were frequently reported, leading to significant frustration.
Service
139
Reviews
21%
Satisfaction
104
negative
5
neutral
30
positive
Rating distribution
What people like
- Friendly staff
- Fast service
- Helpful staff
What people don't like
- Slow service
- Rude staff
- Long waits
Often praised
- serviceI recommend the rice, the corn kernels with onion, the guacamole, and the chicken. The service was good overall.
- staffMy experience at this restaurant was marked by great food and polite staff. The food quality and service were excellent, contributing to a very positive atmosphere.
- workersThe workers were all smiles &helpful.
- Chipotlanefirst time I’ve been to a Chipotle with a Chipotlane. Great experience
- ServiceLady served us
- StaffStaff were friendly and upbeat
- Super friendlySuper friendly too!
- cashiercashier was extremely nice
- closing rushhandled that closing rush perfectly
- customer servicegreat customer service
Frequently criticized
- staffI visited this Chipotle location today and had a very disappointing experience. The staff was extremely disrespectful toward me because of my dog, even though my pet is well-behaved and there were no signs anywhere—not on the door, not inside—that said pets are not allowed. Instead of politely informing me of any policy, they spoke in a rude and dismissive way, which made the situation unnecessarily unpleasant.
- serviceIt's always good to eat here when you don't have time, but the service could be better. Sometimes they serve small portions without adequate attention.
- cashierThe guy was cashier at 3pm on this day. Tall with bear almost gray. Really rude person
- waiting timetook 45 minutes. They promised me my food at 8:30. Didn’t receive my food till 915
- customer serviceMy experience at this restaurant was incredibly disappointing due to the worst customer service ever. Upon entering, there was no one at the counter, and I waited for over 10 minutes to be attended to.
- employeesMy usual experience at the Millenia Plaza Way location is absolutely phenomenal! However, this particular location had employees with the slowest movement and zero emotion on their faces. It felt like their shirts could talk, with the front saying “I give up” and the back saying “I never started trying.
- managerIt was clear that other employees followed her lead, so I assume she’s the manager. If that’s the case, she seriously needs a customer service refresher. Also, the chicken was way too salty, like, way too salty.
- attitudeI didn’t appreciate the attitude
- greetingNot even a Hi, how are you
- ChipotleWorst chipotle I have even been to
If youre considering visiting, be prepared for potentially inconsistent service. While some guests have positive experiences, the high number of complaints about slow and rude interactions suggests you might be taking a gamble. Its a place that could disappoint if you value attentive and efficient service.
Ambience (4.1 out of 10)
mentioned by 27% of the guests
When it comes to the vibe, some folks really appreciate the atmosphere and dining space, often describing the restaurant as modern, clean, and inviting. Many positive remarks, among 10 such observations, highlight the cleanliness and even brand-new amenities, making for a pleasant experience. However, the overall ambience is a bit of a mixed bag, with a score of an average 4.1, and customer satisfaction sitting at a rather low 27.8%.
A significant number of the 22 negative remarks point to issues with cleanliness, particularly concerning tables, floor, and bathrooms. The atmosphere can also feel unwelcoming or too noisy, with some finding the environment less than ideal.
Ambience
36
Reviews
27%
Satisfaction
22
negative
4
neutral
10
positive
Rating distribution
What people like
- Modern clean space
- Inviting atmosphere
- New amenities
What people don't like
- Filthy restaurant
- Unwelcoming environment
- Loud noise levels
Often praised
- atmosphereMy experience at the restaurant was mixed. While the atmosphere was great (rated 5/5), the food quality and service were just average (rated 3/5 for both). Specifically, the portions were smaller than normal, and to make matters worse, they didn't put all the items that we ordered on one of the burritos.
- cleanlinessrestaurant is spotless
- placeThe place was very quiet and clean.
- amenitiesThe workers were very polite, and the food was good. I was also impressed by the brand new amenities and how very clean the place was. It's officially my new favorite Chipotle in the area.
- dining spacethe space for consumption is good
- restaurantThe restaurant felt modern, clean, and inviting
Frequently criticized
- tablesMy experience at this restaurant was not great. The tables were not clean, which immediately set a negative tone. I'm generally not a big fan of Chipotle, and this visit did not change my mind.
- atmospherethe atmosphere is not the best bc the amount of people here is massive
- cleanlinessthey all have one thing in common that they are always dirty
- storeI ordered takeout, and upon arriving at the store, I found only four people working, all teenagers, who were fighting amongst themselves. This was happening even though the store was packed with customers.
- Noise levelVery loud, hard to hear
- RestaurantThe Restaurant is Filthy!!
- bathroomsfloor and bathrooms when I do go in
- cleanliness standardscould not keep up with basic food safety and cleanliness standards
- dining roomhow filthy the entire dining room had been
- environmentAdditionally, while I understand people have good/bad days, it's always so cold (not temperature) walking in there. It feels like a majority of everyone working there hates their job, which creates a non-welcoming environment.
The ambience here is quite a gamble; while some find it modern and clean, many others report significant issues with cleanliness and a less-than-welcoming atmosphere. If a spotless, quiet dining experience is a must for you, you might want to temper your expectations or consider other options.
Value (3.9 out of 10)
mentioned by 17% of the guests
When it comes to value, a few folks found some bright spots, noting value for money and a good price for the quality and selection. Some even mentioned getting so much food for their dollar, which is always a win! These positive sentiments come from 4 out of 16 comments we looked at.
However, the overall picture for value is a bit challenging, with a 3.9 score indicating its leaning towards poor, and customer satisfaction sitting at a low 25%. Many of the 12 negative comments expressed frustration over prices that have gone up, feeling rationed for the amount theyre paying, and unexpected extra charges for things like guac or vinaigrette. It seems the price often doesn't reflect the product for many.
Value
16
Reviews
25%
Satisfaction
12
negative
0
neutral
4
positive
Rating distribution
What people like
- Good value for money
- Generous portions
What people don't like
- High prices
- Extra charges
- Small portions
Often praised
- good pricea buen precio
- priceMy experience at this restaurant was fantastic! The server gave us so much food for $10. I'm definitely going back next time I'm in Orlando.
- price per person$15usd por persona aprox con bebida
- value for moneyMy experience at this fast food diner was great. I was impressed by the great selection of foods to choose from, offering great value for money. All the food was of a very good quality.
Frequently criticized
- priceMy experience at this restaurant location has been terrible every single time I've visited. The store manager is cheap, and I paid $11 for a burrito that barely fits in my hand. The manager consistently offers excuses for these disrespectful portions.
- pricesprices of Chipotle though, have gone way up
- Pricecharges $18 for a sloppy bowl
- chargeI’ve never been charged before
- charge for vinaigretteThe entire store was closed during lunch time, which was unexpected. As someone who eats Chipotle everyday, I found this location to be the only one that has tried to charge me for vinaigrette. Additionally, the same person was working both the bowls and cashier positions, suggesting a need for more staff.
- guacyes, guac still costs extra (emotionally devastating)
- pay extrayou want to pay extra?
- rationed for the amountother times I will get rationed for the amount that I’m paying
- vinaigretteshe said that would be $1.60 extra
If you're looking for a steal, you might be disappointed, as many feel the prices have climbed without matching portion sizes. Be prepared for potential extra charges, but if you catch it on a good day, some find decent value for their money.
How are the prices at Chipotle?
On average, you’ll spend around $22 per person – based on 88 guests. That puts the restaurant in the $21–$30 category. For a Fast Food Restaurant, that’s mid-range, maybe slightly above.
While the average is $22, most guests actually spend a bit less, often in the $11–$20 range. This shows a nice mix, with many affordable options pulling the overall spend down.
Here’s a quick look at what guests spend per person, based on the latest 88 reviews.
Comparing value for money against similar restaurants in Orlando.
Overall, we think the pricing feels quite fair for a Fast Food Restaurant. You get good value, especially with many options available in the $11–$20 range.
Customer Reviews: what people think about Chipotle
Visit Type
- Quick Meal
Group Type
- Family
Group Size
- Small Group
Service Type
- Takeout
Meal Type
- Dinner
Wait Time
- Long (31+ min.)
Noise Level
- Loud
1
Terrible Experience, Long Wait, Order Cancelled
I wish there was a 0-star option. My experience at this location was very bad, and the staff did not seem to care. I placed an order online while at the store, but it took more than an hour, even after asking several times for the order pickup.
GrubHub had shown a pickup time of 20 minutes. I was still waiting and kept getting told '5 more minutes, ' '7 minutes, ' etc. Many other people were coming and buying items in the meantime while my family was just waiting for our order.
To make matters worse, they ended up cancelling our order after an hour of making us wait at the store. Shame on them.
- staff1
- order pickup1
- waiting1
Price per Person
- $41–$50
Visit Type
- Casual Outing
Group Type
- Family
Group Size
- Small Group
Service Type
- Dine-in
Wait Time
- Long (31+ min.)
Noise Level
- Loud
1
Terrible Service, Never Got Our Food
My family and I visited when the restaurant was empty and ordered three of the same bowls. We experienced an extremely long waiting time, over an hour, and our order still did not arrive. It was frustrating to see five other tables who ordered after us receive their food promptly.
When we questioned a worker, she repeatedly changed the estimated time, and it felt as though she did not care about our situation. Ultimately, we had to cancel our order and leave without eating. I cannot rate the food as we never received it.
This was a very bad experience, and I would not recommend this restaurant if you value your time.
- waiting time1
- did not care1
- very bad experience1
Price per Person
- $21–$30
Visit Type
- Quick Meal
Group Type
- Couple
Group Size
- Couple
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
2
Disappointing Experience with Incorrect Order and Missing Items
My experience at this restaurant was quite disappointing. I was charged for a couple of sides that were never provided, and we weren't given a receipt to verify the charges. To make matters worse, my burrito was prepared incorrectly.
The tortilla broke, and instead of remaking it properly, they simply transferred the filling into a new tortilla. Overall, the service and food handling were very disappointing.
- sides2
- receipt2
- burrito3
Price per Person
- $11–$20
Visit Type
- Food Exploration
Service Type
- Dine-in
Noise Level
- Moderate
9
Generous Portions, Delicious Food, Friendly Staff
I walked into Chipotle looking for a light meal and somehow ended up with a rice bowl that could feed a small village. I ordered confidently, but immediately forgot every decision I’d ever made once they started asking questions, and just nodded my way through it. The staff were fast and friendly, and watched me panic while choosing between chicken and steak.
Everything tasted unreal, and the portions were generous. Yes, guac still costs extra (which was emotionally devastating). I would happily get confused and overfed here again.
10/10.
- staff10
- food10
- portions9
- guac2
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Short (6–15 min.)
Noise Level
- Loud
8
Great Food, Fast Service, Crowded Atmosphere
My experience at this restaurant was largely positive, with the food being almost perfect and the service being exceptionally fast. The employees were very helpful and friendly. However, the atmosphere was not the best due to the massive amount of people present.
- food9
- service10
- employees10
- atmosphere4
What Chipotle offers
Crowd
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Vegan options
- Healthy options
- Vegetarian options
- Quick bite
Dining options
- Dinner
- Seating
- Lunch
- Catering
Service Options
- No-contact delivery
- Takeout
- Outdoor seating
- Dine-in
- Delivery
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
FAQs
What dietary options are available at Chipotle Mexican Grill in Orlando?
At Chipotle Mexican Grill, you’ll find a variety of choices to suit your dietary needs. They proudly offer vegan options, vegetarian options, and healthy options, making it easy for you to customize your meal. Whether you’re looking for a plant-based dish or a nutritious bite, you’ll find something delicious here.
Does Chipotle Mexican Grill in Florida Center offer accessible facilities and convenient parking?
Yes, Chipotle Mexican Grill ensures accessibility for all guests. You’ll find a wheelchair accessible entrance, parking lot, and restroom. For your convenience, there’s usually plenty of parking available, including free street parking and a free parking lot, making your visit hassle-free.
What is the overall customer sentiment for Chipotle?
Chipotle receives an overall restaurant score of 4.2, with a customer satisfaction rate of 32.3%. While Food scores (5.1) are decent, Ambience (4.1), Value (3.9), and especially Service (3.3) indicate areas needing attention.
What positive aspects do customers frequently mention about Chipotle?
Customers often praise the good food quality and, at times, generous portions. Some also highlight clean and modern dining spaces, along with friendly staff experiences.
What are the most common negative experiences reported by Chipotle diners?
Common complaints include inconsistent portion sizes, perceived high prices for the value, issues with restaurant cleanliness, and instances of unwelcoming or slow customer service.