Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
oChef » Capriotti’s – Las Vegas
Capriotti's - Las Vegas
Photo from Capriotti’s
Capriotti's at a glance
Las Vegas Lone Mountain
- 🥪 Sandwich Shop
$$
Price per Person $21–$30
mentioned by 59 of the guests
#160 out of 192 places to eat in Las Vegas
#9 Sandwich Shop out of 15 in Las Vegas
Average
5.1 out of 10
Food
Service
Ambience
Value
317
Reviews
43.2%
Satisfaction
Often praised
- Good sandwiches
- Friendly staff
Frequently criticized
- Dirty premises
- High prices
The restaurant Capriotti’s is a popular Sandwich Shop located in the vibrant city of Las Vegas, specifically in the Lone Mountain neighborhood. You’ll discover a casual yet trendy spot where you can grab a quick bite.
With a focus on fresh ingredients, you’ll appreciate the vegetarian options available, making it a versatile choice for your dining needs. Whether you’re looking for a convenient lunch or a satisfying dinner, this spot has you covered.
Overview: Introducting Capriotti's
Capriotti’s offers a mixed experience, primarily standing out for its `sandwiches` which many customers find quite satisfying. While the `customer service` often receives praise for its helpfulness, the overall `atmosphere` can be a point of contention for some diners.
However, the establishment faces challenges, particularly concerning its `value` proposition, with several guests feeling that the pricing doesn’t always align with the portions or overall offering. Issues with the physical environment, such as cleanliness, also occasionally detract from the dining experience.
Average
5.1
out of 10
317
Reviews
43.2%
Satisfaction
167
negative
13
neutral
137
positive
Capriotti’s registers an overall score of `5.1` out of 10, placing it in the average category, with customer satisfaction at `43.2%`, indicating a mixed reception. This feedback is drawn from 317 customer remarks, comprising 137 positive and 167 negative observations.
Looking closer, the `Food` (5.3) and `Service` (5.4) topics generally perform well, suggesting these are consistent strengths. However, `Ambience` (4.4) and `Value` (3.1) scores are notably lower, highlighting areas where the restaurant frequently falls short of customer expectations.
What people like
- Quality sandwiches
- Helpful staff
What people don't like
- Poor cleanliness
- Questionable value
- Inconsistent order accuracy
If you’re primarily seeking a satisfying sandwich, Capriotti’s could be a decent option, as their `Food` is often a highlight. However, with a recommendation score of `5.1`, it’s clear that other aspects might not consistently meet expectations.
Consider your priorities before visiting. While the core product has its fans, be prepared for potential inconsistencies in the dining environment and a price point that some find hard to justify for the overall experience.
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Verdict: Our expert take on Capriotti's
Food (5.3 out of 10)
mentioned by 94% of the guests
When it comes to the food, it seems like a bit of a mixed bag here. With an average score of 5.3 and customer satisfaction at 46.6%, there's definitely room for improvement. Many of the 82 positive comments praise the delicious sandwiches, highlighting the quality, freshness, and generous portion sizes, especially for items like the wagyu cheesesteak.
However, the 88 negative remarks point to some significant issues. Customers have reported concerns such as dry, old meat, skimpy portions, and even unpleasant surprises like gristle or bones in their sandwiches. These experiences suggest a lack of consistency and attention to detail that can lead to disappointment.
Food
176
Reviews
46%
Satisfaction
88
negative
6
neutral
82
positive
Rating distribution
What people like
- Delicious sandwiches
- Fresh ingredients
- Generous portions
What people don't like
- Dry, old meat
- Bones in sandwich
- Food poisoning
Often praised
- foodHonestly, those ladies deserve a raise! The atmosphere was great and vibing, and the food is so delicious. However, I noticed that this specific location's air conditioning is horrible compared to others.
- sandwichesMy experience at Capriotti's was centered around their really good sandwiches. I particularly enjoyed the Italian sausage with peppers and onions, which was delish.
- The BobbieMy experience at this restaurant was that it's a decent sandwich shop. I found that The Bobbie is a good choice. However, it's a tad pricey for fast food sandwiches.
- meatMy experience at this restaurant is fantastic, especially because of the Chicken Chipotle Crunch. I know I won't go wrong with this item; the meat is juicy, and it's topped with fried onions and sauce. It's always yummy!
- portion sizeThe sandwich was hudge, i ordered a small! i got 2 meals from 1 sandwich.
- sandwichPretty good sandwich that was hot and fresh
- 18 in barbieMy experience at the restaurant was fantastic! I ordered a kids blt, 18 in barbie, and a med cole turkey. The food was great, and there was no wait time.
- BobbyMy experience at this beloved local sandwich shop was fantastic. I tried their famous Bobby and the Capistrano, and I must say, it was the best pastrami sandwich ever. The food quality is exceptional, making it a go-to spot for lunch.
- Bobby sandwichcannot beat the Bobby
- CapistranoMy experience at this beloved local sandwich shop was fantastic. I tried their famous Bobby and the Capistrano, and I must say, it was the best pastrami sandwich ever. The food quality is exceptional, making it a go-to spot for lunch.
Frequently criticized
- sandwichI usually order from the Capriottis on West Sahara and it is a quality sandwich. However, the sandwich I just got from your store had 3 or 4 big pieces of fat and the meat wasn't very good. I was very disappointed and will use my regular store before I ever get a sandwich from this place again.
- sandwichesMy experience this time was disappointing. For the second time in a row, I ordered two large sandwiches for a total of $50, and they were mostly bread. It feels like the focus has shifted from quality to profits.
- meatI usually order from the Capriottis on West Sahara and it is a quality sandwich. However, the sandwich I just got from your store had 3 or 4 big pieces of fat and the meat wasn't very good. I was very disappointed and will use my regular store before I ever get a sandwich from this place again.
- foodI ended up placing my order online, but they missed all my special requests, such as extra slaw and no cheese. To make matters worse, the food was cold despite picking it up within 15 minutes.
- ingredientsingredients have been sitting too long
- food qualityThe food quality was clearly impacted by these errors
- portion sizejoke ask if that's the amount of chicken it came with
- soupgot a soup with two noodles one carrot in a piece of credit chicken
- Balsamic Chicken saladI ordered a Balsamic Chicken salad and got BBQ sauce and some other weird sauce instead of the Balsamic dressing
- Bob sandwichI got the Bob and I had a turkey bone
If youre in the mood for a potentially delicious and fresh sandwich, this spot might be worth a try, but be prepared for a gamble. While some rave about the quality and portion sizes, others have faced issues with dry meat or inconsistent preparation. Its a place where your experience could vary quite a bit.
Service (5.4 out of 10)
mentioned by 64% of the guests
When it comes to service, many customers have had some truly positive experiences! Youll find plenty of praise for the friendly and helpful staff, with many highlighting excellent customer service from employees like Kaylie, Caleb, and Asia who went above and beyond to resolve issues quickly. People appreciate the pleasant staff and the overall great experience, often noting how fast their food was prepared, as seen in 44 positive remarks.
However, the service isnt always a home run, with 46 negative comments out of 92 total. Some patrons encountered rude staff, slow service, and disorganized operations, leading to frustration and frequent order mistakes. Issues with customer service, managers, and general staff attitude were noted, contributing to a mixed bag.
The overall score for service sits at an average 5.4, and customer satisfaction is a rather mixed 47.8%, indicating there's definitely room for improvement.
Service
92
Reviews
47%
Satisfaction
46
negative
2
neutral
44
positive
Rating distribution
What people like
- Excellent customer service
- Friendly, helpful staff
- Quick issue resolution
What people don't like
- Slow, disorganized service
- Rude staff attitude
- Frequent order errors
Often praised
- customer serviceMy experience at this restaurant was largely positive, with amazing people and great customer service, especially from the young woman with blonde hair. The food was loved, and the service was top-notch.
- serviceAnd they were delicious. Great service, great food, 5/5 recommend and will be returning very soon!
- staffThe staff were pleasant and brought my sandwich to me as I was eating in store. Unfortunately, that's all the positives I can post.
- ServiceService:5
- employeesemployees are real nice
- AsiaAsia was very patient and professional
- Calebthe kid upfront named Caleb helped me pay for my order and was very polite
- Kayliea young lady named Kaylie helped me over the phone
- absolute professionalsToday, 3/24/24, I called in sandwiches for the family and experienced excellent service. Although the order was initially wrong, the two young men working were absolute professionals and more than remedied the situation. Mistakes are easily forgiven when you have rock stars in customer service to fix the issue.
- delivery trackingthe tracking of the delivery was right on
Frequently criticized
- orderI walked in with 3 people including myself, ordered one sandwich, and after my first order, was asked if that was all. So not only was I rushed with my order, the teenagers got upset that they had to make multiple sandwiches, were talking and giggling behind the counter, and kept looking up and staring as they were making comments. These kids need to be fired.
- waiting timeIf you live close to this shop, I HIGHLY suggest going to a different one. We walked in and the place was dirty, and we waited at the counter for around 3-4 minutes before the teenagers in the back realized people came in. I walked in with 3 people including myself, ordered one sandwich, and after my first order, was asked if that was all.
- customer servicecustomer service really needs to improve
- serviceask this bad experience don't think I would be coming back
- cashierThe cashier didn’t know what to do
- ordersPlease ask your employees to double or even triple check the orders before handing them out
- Google orderExtra instructions do not appear to Cappriotti's on Google
- cup of icecouldn't get a cup of ice without charging me
- customerscustomers who would love to dine in, in this insane heat
- customers waitingtold customers waiting in line that they had to wait 20 minutes
Service here can be a bit of a gamble; you might encounter genuinely fantastic and helpful staff, or you could face frustrating delays and order mix-ups. If youre feeling lucky and prepared for potential hiccups, it might be worth a try, but dont go in expecting consistently stellar service.
Ambience (4.4 out of 10)
mentioned by 22% of the guests
Looking at the brighter side, some guests really enjoyed the location and the overall atmosphere, calling it a wonderful experience with a great vibing feel. A few even noted its Bistro atmosphere and found it clean. Based on 10 positive remarks out of 28 total, these aspects contribute to an average 4.4 score for ambience.
Unfortunately, the picture darkens considerably with a poor 35.7% customer satisfaction. Many complaints revolved around a pervasive sewage smell, dirty floors, and an uncomfortably hot environment due to poor air conditioning. Guests also mentioned broken signage and a filthy grill area, leading to a general feeling that the place itself looked disgusting across 17 negative remarks.
Ambience
28
Reviews
35%
Satisfaction
17
negative
1
neutral
10
positive
Rating distribution
What people like
- Great location
- Good atmosphere
- Positive experience
What people don't like
- Strong sewage odor
- Dirty premises
- Uncomfortable heat
Often praised
- atmospherethe atmosphere was great vibing
- AtmosphereAtmosphere:5
- Bistro atmosphereit has a Bistro atmosphere.
- cleanclean,
- experienceThanks guys for the wonderful experience
- locationThe staff was friendly and the food was great. I love this location and found it worth the drive.
- this particular locationthey make at this particular location
Frequently criticized
- air conditioningthis location air conditioning is horrible
- placethe place itself looked disgusting
- floorsfloors are dirty in the customer area
- grillInside, I was greeted with the smell of sewage. Taking a peek over the counter, I saw a filthy grill full of food remnants, and bread for sandwiches was stored on the lower shelves of the prep tables right on the dingy floor. It was just nasty.
- hair coveringonly 1 had a hat on for hair covering
- heatIt is too HOT for these lady’s to be working
- oven cleaneroven cleaner out with a red dirty bucket
- place smellthe place smelled so bad. Almost like a sewer
- prep tablesprep tables right the dingy floor
- sewage smellstore smells really bad of sewage drains
If a pleasant and clean environment is high on your list, this spot might not hit the mark. While some appreciate the location, the significant issues with cleanliness, temperature, and odors suggest you might want to manage your expectations.
Value (3.1 out of 10)
mentioned by 25% of the guests
Its tough to find a silver lining when discussing value here, as only one out of 21 customer remarks found the prices compatible. Despite this lone positive, the overall score for value is a poor 3.1, and customer satisfaction is also quite low at 4.8, suggesting most diners arent feeling the love for their wallets. On the flip side, the overwhelming sentiment points to significant concerns.
Many felt the price wasnt worth it, especially for items like a sandwich or a fountain drink, with some noting the cost compared to portions didnt match. There were 16 negative remarks out of 21 total, highlighting that the value just isn't there for most.
Value
21
Reviews
4%
Satisfaction
16
negative
4
neutral
1
positive
Rating distribution
What people like
What people don't like
- Value not there
- Overpriced for food
- Missing paid items
Often praised
- pricesprices are compatible.
Frequently criticized
- priceI recently purchased a 10-inch hot Italian sub sandwich for $15, but it was missing the lettuce and tomatoes. To pay that much for a sub and not receive all the ingredients I paid for is unacceptable. I haven't visited this restaurant in years and will definitely never return.
- costthe cost compared to the portions do not match
- digital couponsdigital coupons from corporate office never works
- extraif we wanted more that it would be "extra"
- moneyI will not be wasting any more money here
- nearly 20 buckscharged nearly 20 bucks for that
- price for a fountain drinkcharging me the full price for a fountain drink
- sandwichI ate about 4 bites, and some coworkers ate some of it with the same result. I took the leftover half of this $22 sandwich home because…money. My wife took a single bite and immediately found gristle in the steak.
- valuevalue just isn’t there
- wagyu steak sandwichesI particularly enjoyed the Italian sausage with peppers and onions, which was delish. Their wagyu steak sandwiches are also very flavorful, though they are not cheap. However, the standout for me, and what you cannot beat, is the Bobby sandwich.
If youre looking for great value, this might not be your spot. Many customers feel the prices are too high for what you get, often citing that the cost doesnt match the portions or quality. You might find yourself paying more than expected for basic items or even missing ingredients.
How are the prices at Capriotti's?
You’re looking at roughly 24 per person – reported by 59 diners. That puts it in the $21–$30 category. For a Sandwich Shop, it’s comfortably mid-range: not a steal, but not bank-breaking either.
While the average spend lands in the $21–$30 range, its interesting to see that most guests actually spend a bit less, with the biggest cluster of prices falling in the $11–$20 bracket. This means theres a good mix of options, from more budget-friendly bites to those slightly more premium sandwiches.
This chart shows what people usually spend per person, using the 59 most recent reviews.
Heres how this Sandwich Shops value for money stacks up against similar spots in Las Vegas.
Considering the variety of price points and the Las Vegas location, wed say the pricing here feels pretty fair for a Sandwich Shop. Youve got options whether you’re looking for a quick, affordable bite or something a bit more substantial.
Customer Reviews: what people think about Capriotti's
Price per Person
- $1–$10
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Immediate (0–5 min.)
Noise Level
- Quiet
9
Great Food, No Wait Time!
My experience at the restaurant was fantastic! I ordered a kids blt, 18 in barbie, and a med cole turkey. The food was great, and there was no wait time.
The service and atmosphere were both rated a 5 out of 5.
- kids blt9
- 18 in barbie9
- med cole turkey9
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Immediate (0–5 min.)
9
Delicious sandwiches, worth the visit!
My experience at this restaurant was centered around their sandwiches, which I absolutely love. They are consistently quality and delicious. While the interior is comparable to any other sandwich shop, the main draw is undeniably the food.
I highly recommend trying The Bobbie.
- sandwiches10
- quality9
- delicious10
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Moderate (16–30 min.)
Noise Level
- Quiet
9
Huge Portions, Delicious Chicken Cheese Steak!
My experience at this restaurant was fantastic! I ordered the chicken cheese steak and absolutely loved it. The portion size was incredibly generous; I ordered a small and got enough for two meals!
The restaurant has a lovely Bistro atmosphere. There was a slight wait, but it was well worth it. The prices are compatible, and the establishment is clean.
The customer service was excellent.
- chicken cheese steak10
- portion size10
- Bistro atmosphere8
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Lunch
7
Good Food, Service Needs Improvement
My experience at this restaurant was centered around a hot and fresh sandwich. While the food quality was good, the person taking the order did not listen well, requiring customers to repeat themselves multiple times. This aspect of the service detracted from the overall positive food experience.
- sandwich9
- person taking order3
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Lunch
9
Fresh and Delicious Subs - Will Return!
My experience at this restaurant was fantastic! They offer a delicious variety of cold and hot subs and sandwiches. Chips and drinks are also available.
Everything smelled and tasted fresh, and the hot subs were grilled to order. I will definitely go there again.
- variety9
- freshness10
- hot subs9
What Capriotti's offers
Crowd
- Family-friendly
- LGBTQ+ friendly
- Transgender safespace
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Gender-neutral restroom
Offerings
- Vegetarian options
- Quick bite
Dining options
- Catering
- Brunch
- Counter service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- No-contact delivery
- Takeout
- Curbside pickup
- Dine-in
- Delivery
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
- Trendy
FAQs
What accessibility features does Capriotti's Sandwich Shop offer?
You’ll find that Capriotti’s is designed to be accessible for everyone. It features a wheelchair accessible entrance, a wheelchair accessible parking lot, and wheelchair accessible seating, ensuring a comfortable visit for all guests.
What are the parking options available at Capriotti's in Las Vegas?
When you visit Capriotti’s, you’ll be pleased to know that parking is convenient. You can utilize free street parking or the free parking lot, and there’s usually plenty of parking available for your ease.
How does Capriotti's generally perform according to customer feedback?
Capriotti’s holds an overall score of `5.1` with `43.2%` customer satisfaction. While `Food` (5.3) and `Service` (5.4) are generally well-regarded, `Ambience` (4.4) and `Value` (3.1) present areas for improvement.
Are the sandwiches at Capriotti's worth the price?
While many praise the quality of Capriotti’s `sandwiches`, some customers express concerns about the `value` (3.1), noting that prices can be high for the portion sizes received.
What are common complaints about Capriotti's?
Frequent complaints at Capriotti’s revolve around the `ambience` (4.4), with mentions of cleanliness issues and poor air conditioning. Some also highlight `inconsistent service` and `value` concerns.