Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Charley’s Philly steaks – Orlando
Charley's Philly steaks - Orlando
Photo from Charley’s Philly steaks
Charley's Philly steaks at a glance
Orlando Colonial Town Center
- 🥪 Sandwich Shop
$$
Price per Person $11–$20
mentioned by 94 of the guests
#6 out of 163 places to eat in Orlando
#1 Sandwich Shop out of 13 in Orlando
Excellent
8.9 out of 10
Food
Service
Ambience
Value
415
Reviews
90.4%
Satisfaction
Often praised
- Friendly Service
- Food Quality
- Clean Ambiance
Frequently criticized
- Food Freshness
- Worker Hygiene
- Indoor Smell
The sandwich shop Charley’s Philly steaks in Orlando’s vibrant Colonial Town Center offers you a taste of authentic flavors. You’ll find a casual atmosphere perfect for a quick bite or a relaxed meal.
Whether you’re craving late-night food or a satisfying lunch, this spot has you covered. Enjoy convenient service options, including outdoor seating, takeout, and delivery, making it easy to savor your favorite sandwiches.
Overview: Introducting Charley's Philly steaks
Charley’s Philly Steaks generally offers a positive experience, with many appreciating the friendly staff and the overall inviting atmosphere. It’s often seen as a reliable spot for a quick and satisfying meal.
However, some experiences suggest inconsistencies, particularly with food quality where issues like spoiled vegetables or moldy bread have been noted. While the service often shines, the overall dining environment can sometimes be a mixed bag.
Excellent
8.9
out of 10
415
Reviews
90.4%
Satisfaction
36
negative
4
neutral
375
positive
Charley’s Philly Steaks earns a strong overall score of 8.9, reflecting a generally positive customer experience. This is further supported by an excellent 90.4% customer satisfaction rate, indicating most diners leave happy.
Service truly stands out with an excellent score (9.4), often highlighted by attentive and friendly staff. The Food (8.4) also performs well, frequently praised for its quality and freshness, though some isolated concerns about consistency exist.
The Ambience (8.7) is generally good, often described as clean and inviting. Even Value (8.4) is seen as a positive, with many finding the offerings affordable.
These insights are drawn from 415 customer opinions, with 375 positive remarks outweighing 36 negative ones.
What people like
- Friendly, attentive service
- Reliable food quality
- Clean, inviting atmosphere
What people don't like
- Food freshness concerns
- Worker hygiene issues
- Unpleasant indoor smells
With a strong 8.9 recommendation score, Charley’s Philly Steaks is generally a solid choice, especially if you value friendly service and a clean environment. It’s often a reliable spot for a quick, satisfying meal that hits the spot.
However, be mindful of potential inconsistencies, particularly regarding food freshness and hygiene. While many have great experiences, a few reports suggest occasional lapses.
It’s worth trying for the overall positive vibe, but keep an eye out for those specific details.
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Verdict: Our expert take on Charley's Philly steaks
Food (8.4 out of 10)
mentioned by 90% of the guests
When it comes to the food, things are looking pretty good! With a solid score of 8.4 and customer satisfaction at 84.5%, it's clear many are leaving happy. Out of 155 comments, 131 rave about the fresh, made-to-order wings, delicious cheesesteaks, and fantastic fries, often highlighting the quality and consistency.
However, not every bite is perfect. A smaller number of 22 comments point to concerns like moldy bread, spoiled vegetables, and issues with portion sizes or the quality of meat. Some felt the food was subpar or used frozen processed meat, suggesting inconsistency in preparation.
Food
155
Reviews
84%
Satisfaction
22
negative
2
neutral
131
positive
Rating distribution
What people like
- Fresh, made-to-order
- Delicious wings
- Great cheesesteaks
What people don't like
- Moldy bread
- Spoiled vegetables
- Small portions
Often praised
- foodMy experience at Charley's was fantastic! The food always hits the spot, and this location is notably nice and clean. The service provided by Jefferson and John was exceptional; they are both naturally friendly and go above and beyond to ensure everyone is satisfied with their visit.
- wingsTried the wings here for the first time and they were very good
- FoodFood:5
- FriesRecommended dishes:Fries
- cheesesteaksWe need more places like this in Orlando, and this will be added to the top of our list. It's the GOAT of cheesesteaks – an awesome meal, thank you!
- freshEverything is made fresh!!
- qualityThe manager and crew were incredibly friendly, and the food was consistently good. I've become a regular here because I can always trust the quality.
- Charleys locationBest Charleys location EVER!
- Kentucky Bourbon Cheesesteakwhich was so delicious
- Louisiana Cajun FriesRecommended dishes: Louisiana Cajun Fries
Frequently criticized
- vegetablesIt ruined the flavor of the whole sandwich. Why do they use spoiled vegetables? It's so dangerous for health!
- FoodFood:1
- Philly cheesesteakThe girl who served us was very friendly, but when I opened it at home, I found old lettuce, with a sour taste and black parts. It ruined the flavor of the whole sandwich. Why do they use spoiled vegetables?
- better optionsToo many better options out there
- breadthe bread was moldy
- bread on the subBread on the sub falls apart quite easily
- food court level foodfood court level food quick (although i have to say its been better at food courts)
- food preparationbegin putting vegetables and mayo.
- fresh meatnot fresh meat
- frozen processed meatFrozen processed meat seems to be used
If youre craving fresh, made-to-order wings or a satisfying cheesesteak, youll likely be pleased. While there are occasional concerns about freshness and portioning, the overall consensus is that the food is a solid choice. It's definitely worth trying for a tasty meal.
Service (9.4 out of 10)
mentioned by 96% of the guests
When it comes to service, this place truly shines! With an excellent score of 9.4 and an impressive 94.8% customer satisfaction, it's clear guests are consistently delighted. Out of 194 total opinions, a whopping 184 praise the friendly staff, amazing service, and especially shout out Antonio and the dedicated crew for making every visit welcoming and memorable.
However, a few of the 9 negative comments point to some areas for improvement. Concerns were raised about worker hygiene, specifically hand washing, and a perceived lack of staff attention during online order pickups, which caused some frustration for a few customers.
Service
194
Reviews
94%
Satisfaction
9
negative
1
neutral
184
positive
Rating distribution
What people like
- Friendly, helpful staff
- Exceptional customer service
- Manager Antonio shines
What people don't like
- Poor worker hygiene
- Online order issues
- Lack of attention
Often praised
- serviceMy experience was fantastic! The service provided by Denise was amazing, and I will definitely be coming back. The food was also excellent, and the atmosphere was great, as indicated by the perfect scores.
- staffMy experience at Charley's was fantastic! The food is great, and Antonio and the staff are extremely friendly. Charley's is rapidly becoming my go-to place for lunch.
- customer serviceMy experience at this restaurant was truly amazing thanks to the exceptional service provided by one of the staff members. He was incredibly helpful and delivered great customer service. The food was also rated a perfect 5, and the atmosphere was equally impressive with a score of 5.
- managerI had the best Philly Cheesesteak I've ever tried here; they prepare it right on-site. The service was also excellent, from the manager to all the employees, they made my visit truly unequaled. You won't regret it.
- crewcrew is the best - friendly, kind and courteous
- AntonioMy experience at this restaurant was wonderful. I had some wonderful food, loved the service, and Antonio made the experience great. I highly recommend this place.
- teamUberEats wouldn’t let me provide a further recommendation, so now I’m here. Kudos to the team! I hope the local Charley’s management and the corporate people who see this recognize you guys on the front line properly!
- employeesemployees are attentive and always in good spirits
- ServiceService:5
- orderMade sure my order was perfect & exactly how I wanted
Frequently criticized
- ServiceService:1
- complicated emailhad to send the complicated email
- confirmation codeno confirmation code
- hand washingHe went in the cooking part, NEVER WASHING HIS HAND, and grabbed gloves.
- hard timegave my wife a hard time at the register
- order informationMy experience ordering online was quite negative. After placing my order, I received no order information. When my wife went to pick it up, the staff questioned her as if she was picking up someone else's order.
- staff attentionstaff doesn't pay as much attention to quality
- wifequestion my wife if she was the one that made the order
- worker hygieneworker I had just seen sitting on the ground in front of the building got up and came inside to work.
Overall, the service here is a major highlight, with staff consistently going above and beyond. While there are minor concerns about hygiene and online order handling, the overwhelmingly positive experiences suggest you'll likely receive top-notch care. Definitely worth a visit if great service is a priority for you!
Ambience (8.7 out of 10)
mentioned by 42% of the guests
The ambience here truly shines, earning a good 8.7 score, and customers are clearly loving it with an excellent 92% satisfaction rate. Out of 50 opinions, a whopping 46 were positive, frequently praising the inviting atmosphere, cleanliness, ample seating, and decor. Many describe it as a chill place with great vibes and a warm, friendly environment, making it a pleasant spot to visit.
However, its not entirely without its quirks, with 4 negative opinions noted. Some found the overall atmosphere lacking, and a few pointed out that the location isnt ideal. There was also a specific mention of horrible smells inside, which is definitely something to consider if you're sensitive to such things.
Ambience
50
Reviews
92%
Satisfaction
4
negative
0
neutral
46
positive
Rating distribution
What people like
- Clean environment
- Inviting atmosphere
- Ample seating
What people don't like
- Poor location
- Unpleasant smells
Often praised
- atmospherethe atmosphere was inviting
- AtmosphereAtmosphere:5
- cleanlinessI had a great experience with great service and great food. The restaurant was also very clean. Antonio provided fantastic service!
- environmentGreat staff, great food, great environment.
- restaurantrestaurant was so clean and inviting
- CharleysBest Charleys I have been to
- awesome placeIt's an awesome place for a quick lunch
- chill placeVery chill place.
- decent seatingThe place itself has decent seating.
- decorThe decor is seamless
Frequently criticized
- AtmosphereAtmosphere:1
- homeless person dieda homeless person died in front of it
- locationNot the best location for sure
- smellSmells inside was horrible
If you're looking for a spot with a consistently clean, inviting atmosphere and plenty of seating, this place is a solid choice. Just be aware that a few experiences mentioned an undesirable location or occasional unpleasant smells, so keep that in mind when planning your visit.
Value (8.4 out of 10)
mentioned by 14% of the guests
When it comes to value, this spot generally hits the mark! With a solid score of 8.4 and customer satisfaction at a strong 87.5%, most folks are happy with what they pay. Out of 16 comments, 14 praised the price per person, buy one get one free offers, and good deals that fit the budget.
It seems many find it quite affordable. However, its not universally perfect. One comment did mention it felt "expensive for what you get.
" While this is a minor point among many positives, its worth noting that a few might find the cost-to-portion ratio a bit off.
Value
16
Reviews
87%
Satisfaction
1
negative
1
neutral
14
positive
Rating distribution
What people like
- Good deals available
- Fits the budget
- Affordable prices
What people don't like
- Expensive for value
Often praised
- price per personI enjoyed it for brunch, and the fries were a standout dish. The price per person is very affordable, ranging from $1–$10.
- app & savetelling us about the app & save $5!
- buy one get one freeoffering buy one get one free the night I went
- fits the budgetfits the budget too!
- fries & a drink freeyou get fries & a drink free
- good dealsThey have good deals
- little pricelittle price I paid
- lunch specialsMy experience at this Charley's location was excellent when the manager was on duty. I could tell he genuinely cares about the food, and the staff was friendly, offering great lunch specials throughout the week. However, the quality noticeably slips when he is not present, with staff sometimes not paying as much attention to quality.
- priceI also tried the cheesesteaks, which were decent. As someone from Jersey, I can say that for Orlando, they are really good for the price. I definitely recommend giving this place a try.
- pricescan’t beat the prices
Frequently criticized
- expensive for what you getExpensive for what you get for sure
If youre looking for a place that offers "good deals" and generally "fits the budget, " youll likely be pleased with the value here. Just be aware that a small number of people felt it was expensive for what you get, so manage your expectations regarding portion size for the price. Overall, it's a solid choice for budget-conscious diners.
How are the prices at Charley's Philly steaks?
On average, you’ll spend around 18 per person – from 94 guests. That puts the restaurant in the $11–$20 category. For a Sandwich Shop, that’s mid-range, maybe slightly above.
Looking at what people actually spend, most diners keep it in the $1–$20 range, with a big chunk landing right in the $11–$20 sweet spot. This shows prices generally cluster around the average, keeping things pretty consistent for a sandwich shop.
Here’s a quick look at what guests spend per person, based on the latest 94 reviews.
See how this Sandwich Shop’s value for money stacks up against similar spots in Orlando.
We think the pricing feels quite fair for a Sandwich Shop. It’s not the cheapest bite in town, but it offers good value for a mid-range option.
Customer Reviews: what people think about Charley's Philly steaks
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Short (6–15 min.)
10
Charley’s Fast Food: Fresh, Flavorful, and Fast!
My experience at Charley’s Fast Food was great! The food is consistently fresh, flavorful, and prepared quickly. I also appreciated the friendly and welcoming staff, and the service was fast, even during busy times.
I always leave satisfied and would definitely recommend it.
- food10
- staff10
- service10
Visit Type
- Regular Visit
Service Type
- Dine-in
9
Delicious Food and Excellent Service!
My experience at this restaurant was fantastic! The food is consistently good and fresh. I was also very impressed with the employees, who provided great customer service.
I particularly enjoyed the combo meals and the milkshakes.
- food9
- employees10
- customer service10
Visit Type
- Quick Meal
Service Type
- Dine-in
2
Bad Location, Terrible Smell, Small Portions
My experience at this restaurant was far from ideal. The location was not the best, and there were homeless individuals sitting inside. The smell inside was horrible, creating an unpleasant atmosphere.
I paid $15 for what I felt was a very small portion, with only about 2 oz of protein. I do not recommend this store.
- location2
- smell1
- portion2
Price per Person
- $11–$20
Visit Type
- Regular Visit
Service Type
- Dine-in
Meal Type
- Dinner
9
Amazing Food and Friendly Staff!
My experience at this restaurant was amazing. The food is consistently hot, fresh, and made to order. I found the staff to be very friendly and helpful.
Although we don't live nearby, we make a special trip to this location. I also tried the wings for the first time and they were very good.
- food10
- staff10
- wings9
Service Type
- Dine-in
Meal Type
- Dinner
10
Exceptional Service and Unforgettable Experience
My experience at the restaurant was truly wonderful and unforgettable. Antonio and Paul provided excellent customer service, exceeding all expectations with their professionalism. It was top-tier work, and I am very thankful.
- customer service10
- professionalism10
What Charley's Philly steaks offers
Crowd
- Family-friendly
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Late-night food
- Quick bite
Dining options
- Catering
- Counter service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- Onsite services
- Takeout
- Outdoor seating
- Dine-in
- Delivery
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
FAQs
What service options are available at Charley's Philly steaks in Colonial Town Center?
At Charley’s Philly steaks, you have several convenient service options. You can enjoy your meal with onsite services or opt for outdoor seating. If you’re on the go, takeout and delivery are readily available. For those who prefer to dine in, comfortable seating is provided, ensuring a pleasant experience.
Is Charley's Philly steaks accessible and what are the parking options?
Yes, Charley’s Philly steaks is fully accessible, offering a wheelchair accessible entrance, parking lot, seating, and restroom for your convenience. When it comes to parking, you’ll find free street parking and a free parking lot, usually with plenty of space available, making your visit hassle-free.
How does Charley's Philly Steaks generally perform?
Charley’s Philly Steaks achieves an overall score of 8.9, with excellent Service (9.4) and good scores for Ambience (8.7), Value (8.4), and Food (8.4).
What do customers appreciate most about Charley's Philly Steaks?
Many customers frequently praise the friendly and attentive staff, as well as the consistent quality and freshness of the food, particularly the cheesesteaks.
Are there any common concerns at Charley's Philly Steaks?
Some customers have reported issues with food freshness, such as spoiled vegetables or moldy bread, and occasional concerns about worker hygiene.