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oChef » Dottie’s – Cleveland
Dottie's - Cleveland
Photo from Dottie’s
Dottie's at a glance
Cleveland Hough
- 🍽️ Restaurant
$$
Price per Person $11–$20
mentioned by 16 of the guests
#17 out of 62 places to eat in Cleveland
#6 Restaurant out of 18 in Cleveland
Good
7.9 out of 10
Food
Service
Ambience
Value
58
Reviews
84.5%
Satisfaction
Often praised
- Welcoming
- Flavorful food
- Friendly service
Frequently criticized
- Delivery issues
- Unfair pricing
- Stock problems
The restaurant Dottie’s in Cleveland’s Hough neighborhood offers you a casual spot for a quick bite. You’ll appreciate the friendly atmosphere as you grab your morning coffee or a convenient meal.
This local Cleveland restaurant, known as Dottie’s Beverage And Deli Llc, is a reliable choice for your daily needs, providing a straightforward approach to good food and easy service.
Overview: Introducting Dottie's
Dottie’s offers a welcoming atmosphere that many find comforting, feeling like a home away from home. Guests often praise the overall pleasantness of the place, highlighting its family-based appeal.
The food generally receives high marks, with particular appreciation for items like the Cajun Whiting and other flavorful dishes. However, the experience isn’t without its bumps.
While many enjoy the offerings, some specific food items, like a particular Polish Boy, have been described as quite disappointing. Furthermore, issues with customer service, especially concerning delivery orders, have led to frustrating situations for some patrons.
Good
7.9
out of 10
58
Reviews
84.5%
Satisfaction
9
negative
0
neutral
49
positive
Dottie’s generally earns a solid reputation, reflected in its overall score of 7.9 and a Customer Satisfaction rate of 84.5%. These figures, drawn from 58 customer opinions, with 49 positive and 9 negative, indicate a largely positive dining experience.
The Ambience (9.3) stands out as excellent, creating a very pleasant setting for guests. The Food (8.5) also performs exceptionally well, consistently receiving high praise.
However, Service (6.8) is good but shows room for improvement, while Value (4.8) is a clear area needing attention. While many find the prices affordable, some specific issues, particularly with delivery order adjustments, have impacted perceptions of fairness.
What people like
- Welcoming atmosphere
- Flavorful main dishes
- Attentive staff
What people don't like
- Delivery service issues
- Unfair delivery charges
- Item availability problems
Dottie’s presents a generally positive dining option, especially if you appreciate a comfortable setting and well-prepared dishes. With a Recommendation Score of 8, it’s certainly worth considering for its strengths in creating a pleasant experience and serving tasty food.
However, be mindful of potential hiccups, particularly concerning delivery orders and associated charges. While the in-house experience is largely praised, those relying on third-party services might encounter frustrations.
It’s a place that shines for its core offerings, but has specific areas for improvement.
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Verdict: Our expert take on Dottie's
Food (8.5 out of 10)
mentioned by 100% of the guests
When it comes to the food, this place truly shines! With a fantastic score of 8.5 and an excellent customer satisfaction rating of 91.4%, its clear diners are loving whats on their plates. Many of the 32 positive remarks rave about the delicious wings, savory mac & cheese, and flavorful Cajun fries, often noting the taste the love in every bite.
However, not every dish hits the mark for everyone. Out of 35 total comments, there were 3 less favorable experiences, primarily concerning the Polish Boy and some issues with the meat. A few found it hard as a brick or mentioned hiding the nasty meat, suggesting some inconsistency with this particular item.
Food
35
Reviews
91%
Satisfaction
3
negative
0
neutral
32
positive
Rating distribution
What people like
- Delicious wings
- Excellent mac & cheese
- Flavorful Cajun fries
What people don't like
- Hard Polish Boy
- Nasty meat issues
Often praised
- foodThe service was great, and the prices are affordable. I'm eager to try the food next time, as I bet it will taste good. If you need a quick corner store, I highly recommend this one.
- wingsIt's a great family-based restaurant. My favorite items on the menu include the cheese burger, wings, and the fish meal. Honestly, I love basically everything on the menu.
- barbecue sauceGood job with that barbecue sauce!
- catfishMy experience at this restaurant was excellent. I enjoyed the wings, mac & cheese, catfish, and green beans. The food was truly excellent.
- Cajun WhitingGREAT Cajun Whiting!
- Cajun friesCajun fries, mac n cheese, and the slaw were worth every penny!
- FoodFood was excellent
- Mac & cheese green beansthe Mac & cheese green beans, Everything was great!
- Polish Boyseveryone in our family loved them
- Polish boyforgot the polish boy
Frequently criticized
- Polish BoyIt was Hard as a Brick, just nasty
- meathiding the nasty meat
- plant based polish boysout of the plant based polish boys I ordered
Overall, if you're looking for a spot with consistently great food, especially their wings and sides, this place is definitely worth a try. Just be mindful of the Polish Boy, as it seems to be the one item that occasionally misses the mark for some diners.
Service (6.8 out of 10)
mentioned by 57% of the guests
When it comes to service, many folks rave about the friendly staff, their consistent smiles, and the overall positive customer experience. With 9 positive remarks out of 13 total, it seems they really make an effort. The score for service is a solid 6.8, which is pretty good, and while customer satisfaction sits at 69.2%, its still leaning positive, showing a mixed but generally favorable reception.
However, its not all sunshine. There are 4 negative comments, mainly concerning issues with Uber Eats and a feeling of being scammed when asked to cancel on the Uber app. This suggests some operational hiccups, especially with third-party delivery, which can unfortunately sour the overall service perception for some.
Service
13
Reviews
69%
Satisfaction
4
negative
0
neutral
9
positive
Rating distribution
What people like
- Friendly staff
- Great service
- Always smiles
What people don't like
- Uber app issues
- Felt scammed
Often praised
- serviceAnd the service is good too!!!
- staffall the staff are fixtures in the neighborhood
- customer experiencethe customer experience amazing
- customer serviceAlways smiles and great customer service
- smilesthe smiles are well deserved
Frequently criticized
- Uber EatsI've used Uber and Uber Eats almost everyday
- cancel on the Uber appsuggested I cancel on the Uber app; I did
- scammed by Dottie'sI was scammed by Dottie's!
- serviceThe worse experience ever! Rep from Dottie's called
If youre dining in, youll likely enjoy the friendly and wonderful staff, as the service generally receives good marks. However, be cautious with delivery orders, especially through Uber Eats, as some customers have reported significant issues.
Ambience (9.3 out of 10)
mentioned by 43% of the guests
Alright, lets talk about the vibe! The ambience here is truly something special, earning an excellent score of 9.3 and boasting a perfect 100% customer satisfaction. Guests consistently rave about the inviting and warm atmosphere, describing it as a very pleasant place to be.
Many feel right at home, appreciating the positive and fun energy, especially noting it as a great family based restaurant. This glowing feedback comes from 6 positive remarks, with terms like atmosphere, place, and family based restaurant frequently popping up. Whats truly remarkable is that out of all the feedback, there isn't a single negative comment to report regarding the ambience.
It seems this spot has truly nailed creating a universally appealing and comfortable environment for everyone who walks through its doors.
Ambience
6
Reviews
100%
Satisfaction
0
negative
0
neutral
6
positive
Rating distribution
What people like
- Inviting atmosphere
- Homely feel
- Family-friendly
What people don't like
Often praised
- atmosphereMy first experience here was wonderful. I felt like I was at home the moment I walked in. The service was great, and the prices are affordable.
- family based restaurantDottie’s is a great family based restaurant
- placeIt was just a very pleasant place to be
Frequently criticized
No complaints so far.
If you're looking for a spot with an incredibly inviting and warm atmosphere, this place is definitely worth checking out. It consistently delivers a positive, homely vibe that makes everyone feel welcome, making it a fantastic choice for a pleasant outing.
Value (4.8 out of 10)
mentioned by 21% of the guests
Regarding value, some customers found the prices to be quite affordable, feeling their purchases were worth every penny! While the overall score for value is an average 4.8 and customer satisfaction is a mixed 50%, there are 2 positive remarks out of 4 total that highlight the good aspects of the price. However, the value experience isnt entirely smooth sailing.
There were 2 negative remarks, with some customers feeling frustrated about being charged the full price, especially when dealing with cancellations where others got paid'. This suggests some areas where the pricing structure or refund policies could use a closer look.
Value
4
Reviews
50%
Satisfaction
2
negative
0
neutral
2
positive
Rating distribution
What people like
- Prices are affordable
- Worth every penny
What people don't like
- Full price charges
- Cancellation frustrations
Often praised
- pricewere worth every penny!
- pricesprices are affordable
Frequently criticized
- charging me the full priceUber was charging me the full price
- got paidThey got paid because "I" cancelled it
Overall, the value here is a bit of a mixed bag. While some find the prices fair and worth it, others have faced frustrating issues with charges, particularly concerning cancellations. If you're considering a visit, be mindful of their policies, especially if using third-party services.
How are the prices at Dottie's?
On average, you’ll spend around 13 per person – based on what 16 guests reported. That places this Restaurant in the $11–$20 category. For a Restaurant, that’s comfortably mid-range, maybe a touch above.
Most of the prices reported cluster right around this $11–$20 sweet spot, with a few guests finding options in the $1–$10 range too, showing a nice mix of choices.
Here’s a quick look at what guests spend per person, based on the latest 16 reviews.
How this Restaurant’s value stacks up against similar spots in Cleveland.
Considering its a Restaurant, we think the pricing feels quite fair. Its a solid mid-range option that offers good value.
Customer Reviews: what people think about Dottie's
Price per Person
- $1–$10
Visit Type
- Food Exploration
Service Type
- Dine-in
Meal Type
- Lunch
1
Polish Boy Was Hard as a Brick
My experience at this restaurant was extremely disappointing. I ordered a Polish Boy, and it was hard as a brick and just nasty. The fries and coleslaw seemed to be hiding the nasty meat.
I regret not looking at it before leaving; I just threw it in the trash.
- Polish Boy1
- meat1
Price per Person
- $11–$20
Visit Type
- Food Exploration
Service Type
- Takeout
Meal Type
- Lunch
9
Delicious Cajun Whiting and Sides!
My experience at the restaurant was fantastic, especially with the Cajun Whiting! It was incredibly tasty. The Cajun fries, mac n cheese, and the slaw were also highlights and absolutely worth every penny.
I had already started eating the Whiting by the time I took the picture.
- Cajun Whiting10
- Cajun fries9
- mac n cheese9
Price per Person
- $1–$10
Visit Type
- Family Dinner
Group Type
- Family
Group Size
- Small Group
Service Type
- Dine-in
Meal Type
- Lunch
9
Dottie's: A Family Favorite!
My experience at Dottie's was wonderful. It's a great family-based restaurant. My favorite items on the menu include the cheese burger, wings, and the fish meal.
Honestly, I love basically everything on the menu. You can truly taste the love in their food.
- cheese burger9
- wings9
- fish meal9
Price per Person
- $11–$20
Visit Type
- Delivery
Service Type
- Delivery
Meal Type
- Dinner
1
Scammed by Dottie's and Uber Eats
I had the worse experience ever with Dottie's. A representative called to inform me that the plant based polish boys I ordered through Uber Eats were out of stock. They apologized and suggested I cancel the order on the Uber app, which I did.
To my surprise, Uber charged me the full price because the driver had arrived and the merchant had started preparing the order, even though the item was out of stock. I felt scammed by Dottie's as they got paid for doing nothing. This experience has led me to stop using Dottie's and will cost Uber significantly more than the $14 charge.
I've been a loyal Uber and Uber Eats user for three years, but that ends today.
- plant based polish boys1
- service1
- cancel on the Uber app1
Price per Person
- $1–$10
Visit Type
- Tourist Experience
Group Type
- Family
Group Size
- Small Group
Service Type
- Dine-in
Meal Type
- Lunch
9
Loved this place, especially the Polish Boys!
Even though I'm not from around here, I love this place with my whole heart. From the moment I walked in, the staff was incredibly friendly, making me feel like an old friend. It was a truly pleasant place to be.
We ordered the Polish Boys, and every single member of my family loved them.
- staff10
- place9
- Polish Boys10
What Dottie's offers
Popular for
- Dinner
- Lunch
Offerings
- Alcohol
- Coffee
- Beer
- Quick bite
Dining options
- Catering
- Breakfast
- Counter service
- Dinner
- Lunch
Service Options
- Drive-through
- Takeout
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
FAQs
What dining options can you find at Dottie's?
At Dottie’s, you can enjoy a variety of dining options throughout the day. They offer breakfast, lunch, and dinner, along with convenient counter service. If you’re planning an event, catering services are also available to meet your needs.
What convenient services does Dottie's Beverage And Deli Llc offer?
For your convenience, Dottie’s Beverage And Deli Llc provides both drive-through and takeout services. You’ll also find parking to be easy, with options for free street parking and a free parking lot, usually with plenty of space available.
How does Dottie's generally perform according to customer feedback?
Dottie’s holds a good overall score of 7.9 with 84.5% customer satisfaction. Its Ambience (9.3) and Food (8.5) are highly rated, while Service (6.8) is good, and Value (4.8) indicates room for improvement.
What do customers appreciate most about Dottie's?
Patrons frequently praise Dottie’s welcoming atmosphere and the quality of its food, particularly dishes like Cajun Whiting and wings. The staff’s friendly demeanor and customer service also receive positive remarks.
Are there any common issues or concerns reported by Dottie's customers?
Some customers have reported negative experiences with specific food items, such as a “nasty” Polish Boy. More notably, issues with delivery services, including order cancellations and perceived unfair charges, have been a source of frustration.