Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Subway – San Diego
Subway - San Diego
Photo from Subway
Subway at a glance
San Diego East Village
- 🥪 Sandwich Shop
$$
Price per Person $11–$20
mentioned by 39 of the guests
#716 out of 755 places to eat in San Diego
#31 Sandwich Shop out of 39 in San Diego
Average
4.4 out of 10
Food
Service
Ambience
Value
307
Reviews
35.5%
Satisfaction
Often praised
- Budget-friendly
- Fresh ingredients
- Good service
Frequently criticized
- Service inconsistency
- Hygiene concerns
- Pricing issues
The sandwich shop Subway in San Diego’s vibrant East Village neighborhood offers you a convenient spot for a quick bite. Whether you’re exploring the city or need a fast, satisfying meal, this location is designed for your on-the-go lifestyle.
You’ll find a casual atmosphere perfect for a relaxed stop, ensuring a comfortable experience as you choose your favorite fresh ingredients.
Overview: Introducting Subway
Subway often provides a straightforward option for a quick meal, with many appreciating its affordable offerings and the general freshness of its sandwiches. Customers frequently find it a good deal for a convenient bite.
However, experiences can vary, with some encountering issues regarding cleanliness and an inconsistent atmosphere. There are also reports of staff attitude and occasional difficulties with service.
Average
4.4
out of 10
307
Reviews
35.5%
Satisfaction
181
negative
17
neutral
109
positive
Subway receives an overall score of 4.4 out of 10, placing it in the average category. However, customer satisfaction stands at a rather low 35.5%, indicating a notable gap between the general rating and how content customers truly are, based on 307 customer observations.
Diving deeper, Value (5.3) scores highest, often seen as a strong point. Ambience (5) is average, while Food (4.5) and Service (4.2) fall slightly below, suggesting areas for improvement.
The 109 positive remarks are outweighed by 181 negative comments, highlighting challenges in consistency.
What people like
- Affordable pricing
- Fresh sandwich ingredients
- Friendly staff
What people don't like
- Inconsistent service
- Cleanliness issues
- Unpredictable pricing
Subway can be a convenient choice for a quick, affordable meal, especially when you prioritize value and fresh ingredients. However, be prepared for potential inconsistencies in service and cleanliness, which can impact the overall experience.
With a recommendation score of 4.7, it’s a place that might serve its purpose for a fast bite, but it’s not a guaranteed satisfying experience. Consider it if you’re in a pinch and manage your expectations regarding service and atmosphere.
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Verdict: Our expert take on Subway
Food (4.5 out of 10)
mentioned by 59% of the guests
Despite an overall average score of 4.5 and poor customer satisfaction at 36.5%, many customers appreciate the food here. Out of 85 comments, 31 were positive, often praising the food freshness, delicious bread, and well-made sandwiches like the veggie or roast beef sub. Some even found specific items like jalapeno chips to be a highlight.
However, 48 negative comments highlight significant areas for improvement. Issues include inconsistent availability of items like avocado or certain breads, concerns about quality control, and overly salty sauces. Some even reported finding hairs in their food, which is definitely a dealbreaker for many.
Food
85
Reviews
36%
Satisfaction
48
negative
6
neutral
31
positive
Rating distribution
What people like
- Fresh ingredients
- Delicious bread
- Great sandwiches
What people don't like
- Quality control issues
- Item availability
- Hairs in food
Often praised
- foodMy experience at this Subway was typical for the chain, offering clean and decent food at reasonable prices for a downtown location. However, the atmosphere was negatively impacted by homeless individuals wandering around, creating a less than ideal feeling.
- sandwichThe sandwich was fresh, stacked just right
- sandwichesThe food was better than any other Subway I've ever been to, likely because they use their produce quickly. The staff were great; the girls made our sandwiches so fast and perfectly. It was the best experience at a Subway ever in my entire Subway eating history.
- Roast beef SubBut now it's back and it was delicious. I was way too hungry to take a picture of my delicious Roast beef Sub.
- breadthe bread it’s super delicious and soft
- duck out of my sandwichesIfe and Jack were awesome! They made the duck out of my sandwiches 5 stars all day. The food was 5 stars, and the atmosphere was also 5 stars.
- food freshnessfresh food
- girlfriend sandwichmy girlfriend sandwich was good also
- jalapeno chipsThe sandwich was almost as bad. The only thing that didn't disappoint was my jalapeno chips. It's sad but true; this place has gone downhill fast.
- produceif 200 bags of produce arrive one day they get used up immediately
Frequently criticized
- foodThe worker then told me it was her grandson and rudely told me to sit down. While waiting for my food, I saw her SPIT in my food. She was very sneaky and did not face the cameras while doing it.
- breadThe bread was so hard it was literally crumbling apart
- sandwichThe worst part was that the soda was warm from the fountain, especially considering it was 93 degrees outside. The sandwich was almost as bad. The only thing that didn't disappoint was my jalapeno chips.
- veggiesveggies aren't always kept fresh
- MonoSodiumGlutamate (MSG)loaded with MonoSodiumGlutamate (MSG)
- Roast beefno Roast beef and I was so disappointed
- amount of productsdisappointed in the amount of products and how light it was
- availabilityThis particular Subway is usually great, but my experience late night, around 3: 30 AM on a Tuesday, was a mess. Everything was out, the registers were down, and the beverages were empty. If you go during the day or around midnight, you'll likely be fine.
- avocadoa quarter of an avocado
- avocado skinavocado skin, pit, banana pepper stems
If youre seeking a quick bite with potentially fresh ingredients, you might find a decent sandwich here. However, be prepared for possible inconsistencies in item availability and food quality. Its a bit of a gamble, so manage your expectations.
Service (4.2 out of 10)
mentioned by 89% of the guests
When it comes to service, some guests have had genuinely positive experiences, highlighting a `friendly experience` and `great service` from `polite` and `quick` staff. There are 52 positive remarks out of 165 total, showing that good interactions do happen, especially when staff are attentive and offer helpful suggestions. However, the overall picture is a bit challenging, with a score of 4.2 and customer satisfaction at just 31.5%.
Many of the 105 negative comments point to issues like `rude` staff, `kiosk only` ordering causing `delay`, and general `staffing` problems, suggesting significant room for improvement.
Service
165
Reviews
31%
Satisfaction
105
negative
8
neutral
52
positive
Rating distribution
What people like
- Friendly, polite staff
- Quick service
- Helpful suggestions
What people don't like
- Rude staff attitude
- Kiosk-only ordering
- Long waiting times
Often praised
- servicethe service really stood out—thanks to Robert
- staffThe staff were really kind and they were working really hard
- customer serviceBest customer service of any other Subway I have ever been to!
- employee5 Stars for the employee who served the patrons tonight
- Managerand Manager. Very clean
- Manager KarlaManager Karla it’s super nice and pretty
- RobertThe food was on point, but the service truly stood out, thanks to Robert behind the counter. From the moment I walked in, Robert greeted me with a smile and a genuinely positive attitude. He was attentive, offering great suggestions for my sandwich (his pro tip: toasted Italian Herbs & Cheese with chipotle sauce is chef's kiss).
- Sandwich ArtistsSandwich Artists know what they are doing
- Subway familyglad to have dropped in to be a part of the subway family
- crewgood crew
Frequently criticized
- serviceMy first time in San Diego, I arrived at 12: 40 AM, which is quite late, but the restaurant is advertised as OPEN 24hrs. Despite this, I was denied service. I was told I could only place an order on the kiosk, and then there would be an HOUR wait.
- employeeemployee who just started work by himself for hours on end
- orderMy experience at the restaurant was horrible. Our order was made incorrectly, and there was a 20 minute delay. The kids were upset as it didn’t meet their expectations.
- staffI was in a hurry to get to work and riding my motorcycle, so I came inside with my helmet on. The staff had the audacity to ask me to take my helmet off to put on a mask. I will never be eating from this location again.
- attitudeshe had an attitude the whole time
- customer serviceWhen I inquired about the duration of the outage, an employee told me to stop asking stupid questions. This interaction reflects a 10/10 customer service experience, sarcastically speaking.
- managementmanagement has made a terrible, anti-human decision here
- sandwich makerMy experience at this restaurant was quite different from other Subway locations. The ordering process is entirely done through a kiosk, and there's only one sandwich maker. This setup is unfortunate when you expect the usual Subway experience.
- staff memberthe girl who assisted me did not put the veggie party in the sandwhich
- HOUR waitand that it would be an HOUR wait
If you're considering a visit, be aware that service can be a real mixed bag here. While some find friendly and efficient staff, many others report significant frustrations with rude employees and ordering systems. It might be a gamble, so manage your expectations.
Ambience (5 out of 10)
mentioned by 35% of the guests
When it comes to ambience, this spot lands squarely in the average range with a score of 5, and customer satisfaction sitting at a mixed 45%. Out of 40 comments, 18 lean positive, often praising the convenient location, especially for those heading to Petco Park. Many appreciate the window view, general cleanliness, and good vibes, making it a decent spot for a quick stop.
However, 20 negative remarks highlight significant issues. Concerns frequently revolve around a lack of cleanliness, with mentions of trash everywhere, unclean tables, and overflowing cans. Some found the atmosphere unbearable, citing safety concerns and generally bad vibes, which definitely detracts from the overall experience.
Ambience
40
Reviews
45%
Satisfaction
20
negative
2
neutral
18
positive
Rating distribution
What people like
- Convenient location
- Good vibes
- Window view
What people don't like
- Poor cleanliness
- Unpleasant atmosphere
- Safety concerns
Often praised
- locationgreat location if you're in downtown
- atmospherethe atmosphere was also 5 stars
- placethe very clean place
- store cleanlinessshe always has the store really clean
- cleanMy experience at this Subway was typical for the chain, offering clean and decent food at reasonable prices for a downtown location. However, the atmosphere was negatively impacted by homeless individuals wandering around, creating a less than ideal feeling.
- cleanlinessVery clean
- conveniently locatedConveniently located right by Petco Park
- open all nightOpen all night long
- place cleankeep the place pretty clean
- vibesgood vibes!
Frequently criticized
- atmospherenot a good atmosphere or feeling
- bathroomthe bathroom could use to some picker up
- bathroomsBathrooms not open during overnight.
- beard netnot wearing his beard net
- can was overflowingThere was trash everywhere, not a single table was clean, and the floor was coated in food and trash. It was so bad that I couldn't even throw away my own garbage because the can was overflowing. This made the atmosphere unbearable.
- cleanlinessMy experience at this Subway was positive, particularly regarding the service. While it might not be the cleanest or the cheapest option, the staff were super nice and accommodating. The food was good, and the overall atmosphere was decent.
- community vibeNot an ideal community vibe with these guys.
- floorMy experience at this restaurant was overwhelmingly negative due to the extreme lack of cleanliness. There was trash everywhere, not a single table was clean, and the floor was coated in food and trash. It was so bad that I couldn't even throw away my own garbage because the can was overflowing.
- hair nethair net correctly
- health conductWhen I went to grab my food, I saw her name tag, which said Claudia. I strongly urge you to fire her, or I will report this to the local FDA as a violation of food and health conduct.
If youre looking for a super convenient spot, especially near Petco Park, and dont mind a potentially average setting, it might work. But if cleanliness and a consistently pleasant atmosphere are high on your list, you might want to manage your expectations or look elsewhere.
Value (5.3 out of 10)
mentioned by 17% of the guests
When it comes to value, many customers find this place hits the mark, especially with 8 positive remarks out of 17 total. They often praise it for being affordable, a good deal, and a great cheap eat that won't hurt your pocketbook. However, the overall picture is a bit of a mixed bag, with an average score of 5.3 and customer satisfaction sitting at a mixed 47.1%.
Some guests felt the prices were outrageous, citing issues with promotions, coupons, and being charged an extra 5 dollars or for a cup, making them feel like they were paying for extras. The 8 negative comments highlight these concerns.
Value
17
Reviews
47%
Satisfaction
8
negative
1
neutral
8
positive
Rating distribution
What people like
- Affordable quick eats
- Good deal
- Reasonable downtown prices
What people don't like
- Coupon issues
- Outrageous prices
- Unexpected extra charges
Often praised
- affordableit was super quick and affordable.
- cheap eatCheap eat hidden in the expensive convention centre eatery area
- cheap foodfranchise offering cheap food
- good dealAlways a good deal
- less expensive way to eata less expensive way to eat before entering the ballpark
- pocketbooknot trying to gouge the pocketbook
- priceWhat more will you ask for less than 10 bucks?
- pricesreasonable prices for downtown
Frequently criticized
- priceThe footlong sandwiches are triple the price they used to be
- charging for cupcharge me for a lager cup off the bat
- couponthey dint let my husband use the cupon because it was to late
- extra 5 dollarsIt’s an extra 5 dollars
- paying for extrasEven though i paid for them
- pricesThe prices were absolutely outrageous
- promotionthere was a 5.99 promotion, and they dint let my husband use the cupon
If youre looking for a quick, affordable bite and arent relying on specific promotions, you might find a decent deal here. However, be wary of potential extra charges or coupon issues that could quickly inflate your bill.
How are the prices at Subway?
You’re looking at roughly 18 per person – reported by 39 diners. That puts it in the $11–$20 category. For a Sandwich Shop, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Most guests tend to spend right within that $11–$20 sweet spot, which tells us the pricing is quite consistent around the average.
Here’s a quick look at what guests spend per person, based on the latest 39 reviews.
How this Sandwich Shop’s value stacks up against similar spots in San Diego.
For a Sandwich Shop in San Diego, we think this pricing feels quite fair. Its a solid option if youre looking for a good meal without breaking the bank.
Customer Reviews: what people think about Subway
Visit Type
- Quick Meal
Service Type
- Dine-in
2
Machines are a hassle, not worth it
My experience at the restaurant was frustrating due to the ordering machines. They are a hassle to use, and it really takes away the desire to return. These machines feel more like paperwork for work than a way to order food.
😔
- ordering machines2
- desire to return2
Visit Type
- Regular Visit
Service Type
- Dine-in
3
Disappointing Extra Veggies and Protein
I always come here and order from the kiosk because they tell you to. They tell you not to order at the counter anymore. So I do, and I always ask for extra veggies and extra protein, and I pay for it.
But when they make my sandwich, it's all small, and they don't put the extra items, even though I paid for them. This has happened 3 times already, which is a big disappointment.
- kiosk ordering5
- extra veggies2
- extra protein2
- sandwich size3
Visit Type
- Quick Meal
Service Type
- Takeout
2
Disappointing Order and Rude Service
I was very disappointed with my experience. I ordered the chicken bacon 6-inch combo online, but they got the order all wrong. To make matters worse, the person at the counter was very rude.
- chicken bacon combo2
- order accuracy1
- person at counter1
Visit Type
- Tourist Experience
Service Type
- Dine-in
Wait Time
- Long (31+ min.)
1
Late Night Service Issues
My first time in San Diego, I arrived at 12: 40 AM, which is quite late, but the restaurant is advertised as OPEN 24hrs. Despite this, I was denied service. I was told I could only place an order on the kiosk, and then there would be an HOUR wait.
This is not what I expected for service. It seems the staffing needs to be addressed at this location, as one person cannot manage both mobile and in-person orders. Unfortunately, my experience was a 0.
3/10.
- service1
- OPEN 24hrs1
- order on the kiosk2
Visit Type
- Quick Meal
Service Type
- Dine-in
2
Disappointing Subway Experience
My experience at this restaurant was quite different from other Subway locations. The ordering process is entirely done through a kiosk, and there's only one sandwich maker. This setup is unfortunate when you expect the usual Subway experience.
Additionally, one of the workers seemed erratic, which also raises safety concerns for the area. I hope they can improve the setup and staffing. This feedback is not directed at the individual worker but rather the overall system and staffing.
- kiosk ordering2
- sandwich maker2
- setup and staffing1
What Subway offers
Crowd
- Tourists
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Late-night food
- Healthy options
- Vegan options
- Coffee
- Vegetarian options
- Quick bite
Dining options
- Catering
- Breakfast
- Counter service
- Dessert
- Dinner
- Lunch
Service Options
- Curbside pickup
- Dine-in
- Takeout
- Delivery
Parking
- Usually somewhat difficult to find a space
- Free street parking
- Free parking lot
Atmosphere
- Casual
FAQs
What kind of dietary options and offerings can you find at Subway in East Village?
At Subway, you’ll discover a wide range of offerings to suit your preferences. You can enjoy healthy options, vegan options, and vegetarian options, ensuring there’s something for everyone. They also serve coffee and are a great spot for a quick bite or late-night food.
What service options and accessibility features does Subway at 611 K St offer?
At Subway, you have convenient service options like curbside pickup, dine-in, takeout, and delivery. The location is fully accessible, featuring a wheelchair accessible entrance, parking lot, seating, and restroom. Parking can sometimes be a challenge, but free street parking and a free parking lot are often available.
What is the overall customer sentiment for Subway?
Subway has an overall score of 4.4 out of 10, with customer satisfaction at 35.5%. While Value (5.3) is often appreciated, Ambience (5), Food (4.5), and Service (4.2) show room for improvement.
Is Subway considered an affordable dining option?
Many customers find Subway to be an affordable choice, offering good deals and reasonable prices. However, some have reported concerns about unexpected charges or higher prices for certain items.
How is the service and cleanliness at Subway?
Service experiences at Subway can be inconsistent, with some patrons praising friendly staff while others report issues with attitude or delays. Cleanliness is also a mixed bag, with some locations noted for being clean, but others receiving complaints about tidiness.