Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Subway – San Diego
Subway - San Diego
Photo from Subway
Subway at a glance
San Diego Mid-City
- 🥪 Sandwich Shop
$$
Price per Person $21–$30
mentioned by 28 of the guests
#739 out of 755 places to eat in San Diego
#37 Sandwich Shop out of 39 in San Diego
Poor
3.5 out of 10
Food
Service
Ambience
Value
253
Reviews
23.7%
Satisfaction
Often praised
- Cleanliness
- Affordable
- Customization
Frequently criticized
- Service inconsistency
- Ingredient freshness
- Price increases
The sandwich shop Subway in San Diego’s vibrant Mid-City neighborhood offers you a convenient spot for a quick and healthy meal. You’ll find a casual atmosphere perfect for a relaxed bite, whether you’re grabbing breakfast, lunch, or dinner.
With a focus on fresh ingredients, you can easily customize your order to fit your taste and dietary preferences.
Overview: Introducting Subway
Subway often delivers on its promise of a quick meal, with many appreciating the affordable prices and the ability to customize their order. Customers frequently commend the friendly people working, noting their willingness to listen to specific requests.
However, experiences can vary significantly. Some visits are marred by long waiting times due to understaffing, and there are concerns about the freshness of ingredients, with some veggies looking beat up.
The overall cleanliness and atmosphere can also be inconsistent.
Poor
3.5
out of 10
253
Reviews
23.7%
Satisfaction
181
negative
12
neutral
60
positive
Overall, Subway registers a Restaurant Score of 3.5, placing it in the poor category. This aligns with a Customer Satisfaction rate of 23.7%, also indicating a poor experience for many.
These figures are drawn from a substantial 253 customer observations, with 60 positive remarks overshadowed by 181 negative ones. Diving deeper, the Ambience (4.4) is the strongest aspect, though still only average, suggesting some locations maintain a decent environment.
However, Value (3.8), Food (3.6), and Service (3.3) all fall into the poor range. This indicates significant areas for improvement across the board, particularly concerning the core offerings and customer interaction.
What people like
- Clean restaurant environment
- Affordable pricing
- Customizable sandwich options
What people don't like
- Inconsistent service quality
- Lack of fresh ingredients
- Rising prices
With a Recommendation Score of 3.5, Subway presents a mixed bag. While you might find an affordable, customizable sandwich in a clean setting, be prepared for potential inconsistencies.
It’s a place that can satisfy a quick craving if expectations are managed. If you prioritize consistent service and guaranteed fresh ingredients, you might find this establishment disappointing.
It’s best approached as a convenient option for a simple, made-to-order meal, but not for a reliably outstanding experience.
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Verdict: Our expert take on Subway
Food (3.6 out of 10)
mentioned by 69% of the guests
Despite a challenging overall picture with a 3.6 score and a low 23.7% customer satisfaction, some diners found bright spots in the food. Out of 97 comments, 23 praised items like an amazing sandwich, great food, and even the broccoli soup and smores cookie. Many appreciated the good quality and choice of breads available.
However, the majority of feedback, with 71 negative remarks, points to significant issues. Many complaints centered on the bread being stale or hard, and the overall quality of the food being subpar. Customers frequently mentioned small portion sizes and frustrating availability of ingredients, with items like meat and vegetables often out of stock.
Food
97
Reviews
23%
Satisfaction
71
negative
3
neutral
23
positive
Rating distribution
What people like
- Great sandwich options
- Tasty soup
- Good quality food
What people don't like
- Poor food quality
- Limited ingredient availability
- Stale bread
Often praised
- foodif everything is working then it's the customer service some lady yelling at us thinking we were sleeping when we were literally praying over our food
- sandwichHi friend! It's barely going on 7: 57 PM and I came here to get a great sandwich because I know they were gonna make me the best one possible. Unfortunately, they have the doors locked and I don't know why because it says they don't close until 10 PM.
- Lo-Cal sandwichesI love their Lo-Cal sandwiches
- amazing sandwichmy sandwich was amazing
- best onesone of the best ones I've gotten from subway in a long time
- broccoli soupbroccoli soup was bomb
- choice of breadsEverything beyond that is extra: avocado, bacon & cheese. The good part is a choice of breads. It seems, unless it's a promo, the prices keep rising while there's no real satisfaction.
- consistencyI like their consistency
- flatbreadthe flatbread is delicious
- foot long chicken breast sandwichI got a foot long chicken breast sandwich and it was one of the best
Frequently criticized
- foodshort you on the food you ask for double
- breadToday I visited this location and what a total disaster. They didn’t have anything steak, ran out of bread, etc. We were having some difficulties with payment, and a worker was being very rude.
- chickenthe chicken I got toasted was still partially frozen
- chipsno chips only lays
- meatdoubt any of their meat is fresh or even cooked properly
- sandwichIt was a very bad experience. They didn't even have avocado, and I couldn't eat my sandwich there. To make matters worse, they also didn't have turkey.
- sandwichesMy experience at this Subway was the worst. The sandwiches were made sloppily, and they were consistently out of ingredients. It's evident that the staff just don't care.
- vegetablespick out vegetables that looks bad
- veggiesveggies do look beat up instead of fresh at times
- Sirachano Siracha
If youre considering a visit, be prepared for a gamble on the food quality and availability. While some find a decent meal, the high number of complaints about ingredients and portions suggests you might be disappointed. Its probably best to manage your expectations or explore other options.
Service (3.3 out of 10)
mentioned by 83% of the guests
When it comes to service, this spot presents a real mixed bag, leaning heavily towards the negative based on 127 customer remarks. While there are 27 positive observations, the overall score of 3.3 and a customer satisfaction of just 21.3% indicate significant room for improvement. Many appreciated the friendly people and personable interactions, often highlighting excellent service from individual staff members who listened and got orders right.
However, the overwhelming 93 negative comments point to frequent frustrations. Common complaints include excessive waiting time, staff attitude, and unprofessional staff. Issues like closed store during advertised hours, unresponsiveness to online orders, and general disorganization also significantly impacted the customer experience, leading to a poor overall impression.
Service
127
Reviews
21%
Satisfaction
93
negative
7
neutral
27
positive
Rating distribution
What people like
- Friendly, personable staff
- Polite, patient service
- Quick, correct orders
What people don't like
- Long waiting times
- Rude, unprofessional staff
- Inconsistent store hours
Often praised
- customer servicecustomer service was exemplified with the service
- serviceMy experience at this restaurant was a bit of a mixed bag. While it's generally a good place with normally good customer service and quick service, there were a couple of drawbacks. The veggies, unfortunately, did not look fresh at times; they appeared a bit beat up.
- staffThe staff does great with what they have
- FrankFrank being a superstar
- busy nightworking on his own on a busy night
- employeeThe employee was nice
- excellent servicethank Jimmy and Chris for their excellent service
- friendly peopleFriendly people and I love the fact that they actually listen
- front cashiersThe front cashiers and sandwich making employees were great
- listenedthey actually listen to you when you say you want something extra
Frequently criticized
- serviceThere should have been two people working. It was very poor service, and I will never go to that Subway again.
- staffI went during my lunch break and waited the entire 30 minutes just to walk out with no food. There was only one girl working, and the line was way too long. There should have been two people working.
- orderMy experience was extremely negative due to issues with the online order. I have yet to receive my order, and it has been an hour. Additionally, the phone number provided for the restaurant does not work at all.
- waiting timeI went during my lunch break and waited the entire 30 minutes just to walk out with no food. There was only one girl working, and the line was way too long.
- closing timeemployee was already closing down the store, 26 mins before the closing time.
- customer servicethen it's the customer service some lady yelling at us
- attitudeThey have the worse attitude.
- lineI went during my lunch break and waited the entire 30 minutes just to walk out with no food. There was only one girl working, and the line was way too long. There should have been two people working.
- responsestill have not received a response
- workersshe needs workers
Given the significantly low customer satisfaction and score, service here is a major gamble. While you might encounter a friendly individual, be prepared for potential long waits, unhelpful staff, and operational inconsistencies. Its likely to disappoint if youre expecting smooth, reliable service.
Ambience (4.4 out of 10)
mentioned by 25% of the guests
When it comes to ambience, this spot has some bright spots! Many guests appreciated the overall cleanliness of the store and dining areas, often noting a pleasant atmosphere and that things were fully stocked. With a score of 4.4, its certainly not bad, and based on 8 positive observations out of 19 total, theres a definite effort to keep things tidy.
However, the experience is a bit of a mixed bag, with customer satisfaction at 42.1%. Some found the floor littered and tables/counter needing a wipe, while others mentioned issues with loud stores music, the presence of homeless people, and even unavailable restrooms. These 11 negative comments suggest theres room for improvement in maintaining a consistently welcoming environment.
Ambience
19
Reviews
42%
Satisfaction
11
negative
0
neutral
8
positive
Rating distribution
What people like
- Clean restaurant
- Pleasant atmosphere
- Well-stocked store
What people don't like
- Dirty floors/tables
- No working restrooms
- Loud store music
Often praised
- cleanthe restaurant is very clean
- store cleanlinessMy experience at this restaurant was disappointing. The store was clean but empty, and the service was severely lacking due to a shortage of workers. They had no sodas, no chips except for Lays, no water cups, and no forks or spoons.
- atmosphereatmosphere was rated a 4
- dining areaDinning area is limited but clean
- fully stockedThe welcome, smile, and very personable approach from Jimmy, who was very mannered and asked how my day was, made a great impression. The restaurant was clean and fully stocked. I appreciate you both; my sandwich was amazing.
- walking distanceit is only a walking 🚶♂️distance from we live
Frequently criticized
- AtmosphereAtmosphere:1
- Subwaythis place is absolutely disgusting
- atmosphereAtmosphere:1
- bathroomsor the bathrooms out of order
- floorthe floor was littered with trash
- homeless peoplealot of homeless people around and some times they dont leave you alone
- locationJust trash location
- restroomsthere’s no restrooms it’s abusive
- storeThis store sucks
- store's musicturn down the volume of the stores music
Overall, the ambience here is a bit of a gamble. While you might find a clean and pleasant space, be prepared for potential inconsistencies like untidy areas or loud music. If a perfectly pristine environment is a must-have, you might want to manage your expectations.
Value (3.8 out of 10)
mentioned by 14% of the guests
When it comes to value, a few guests did find some bright spots, appreciating the decent pricing and even praising the affordable prices for good quality food. However, despite these positive remarks, the overall score for value is a modest 3.8, and customer satisfaction lags significantly at just 20%, suggesting a mixed experience. Many customers felt shortchanged, with strong sentiments about not receiving a refund or having their meal comped when things went wrong.
There's clear frustration over rising prices and feeling charged for more, as highlighted by 6 negative comments compared to only 2 positive ones among the 10 total observations.
Value
10
Reviews
20%
Satisfaction
6
negative
2
neutral
2
positive
Rating distribution
What people like
- Affordable prices
What people don't like
- No refunds given
- Rising prices
- Overcharged often
Often praised
- affordable pricesMy experience at the restaurant was excellent, as always. The affordable prices and good quality food were impressive. I was also pleasantly surprised by the increasing variety of drink flavors.
- pricingdecent pricing
Frequently criticized
- comped our mealthey should have comped us our meal
- money backgive them their money back!
- priceI also dislike the new pre-made sandwiches, preferring to tell the staff exactly what I want. I couldn't even get a regular roast beef sandwich for a decent price.
- pricesThe good part is a choice of breads. It seems, unless it's a promo, the prices keep rising while there's no real satisfaction.
- pricingyet charge you for more
- refundThe store's phone number is not working, and I've never seen the manager. This resulted in NO SANDWICH, NO REFUND, NO COMMUNICATION.
If youre looking for consistent value, this might be a gamble. While some find the prices decent, many others feel the cost isnt justified, especially when issues arise. Proceed with caution, as the overall sentiment suggests you might not always get your money's worth.
How are the prices at Subway?
You’re looking at roughly 21 per person – reported by 28 diners. That puts it in the $21–$30 category. For a Sandwich Shop, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Interestingly, while the average is 21, many guests actually spend a bit less, often landing in the $11–$20 range, showing a nice variety of options.
Here’s a quick look at what guests spend per person, based on the latest 28 reviews.
How this Sandwich Shop stacks up against similar spots in San Diego for value.
Overall, we think the pricing here offers good value for a quality sandwich shop experience. Its not the cheapest bite, but we believe youll find it fair for what you get.
Customer Reviews: what people think about Subway
Visit Type
- Regular Visit
Service Type
- Takeout
1
Worst Subway Experience Ever
After 25 years of visiting Subway, this location was by far the worst I've ever encountered. They didn't have pepper, only salt, which is an unprecedented experience for me. The employee was rude and I felt discriminated against when she served the person behind me before me, even though I hadn't paid yet.
Given my sodium restrictions, I should have left the food on the counter. To add to the poor service, she didn't provide a receipt, leaving it on the printer for me to retrieve myself. If the owner wants to understand their lack of business, they should simply read the reviews.
- pepper1
- employee1
- service1
Visit Type
- Quick Meal
Service Type
- Dine-in
1
Terrible Experience, No Avocado or Turkey
What was my experience at the restaurant? It was a very bad experience. They didn't even have avocado, and I couldn't eat my sandwich there.
To make matters worse, they also didn't have turkey.
- avocado1
- sandwich1
- turkey1
Visit Type
- Casual Outing
Service Type
- Dine-in
9
Excellent Service and Amazing Sandwich!
I wanted to thank Jimmy and Chris for their excellent service yesterday. I used to be a DM years ago and I walked into this location leaving my nail appointment. The welcome, smile, and very personable approach from Jimmy, who was very mannered and asked how my day was, made a great impression.
The restaurant was clean and fully stocked. I appreciate you both; my sandwich was amazing. Thank you, and I felt it was important to recognize the good in these two employees.
- excellent service10
- welcome9
- smile9
Visit Type
- Delivery
Service Type
- Takeout
Meal Type
- Dinner
Wait Time
- Moderate (16–30 min.)
2
Order Cancelled Before Closing Time
My experience was frustrating. I ordered through the app at 8: 10 PM and arrived at 8: 34 PM, only to find the employee closing down the store 26 minutes before the advertised closing time. My order was cancelled, and I drove there for nothing.
If the closing time is 8: 30 PM, it should be advertised as such to avoid wasting people's time.
- order cancellation1
- closing time1
- advertised closing time1
Visit Type
- Regular Visit
Service Type
- Dine-in
2
Broken Scanner, Unhelpful Staff
I used to come here often, but I will most likely not go to this location again due to their broken scanner. This means that you cannot use gift cards or redeem points. The lady working was unhelpful and claimed that she had no idea what to do.
I would think that employees would get trained in alternative payment method practices.
- broken scanner1
- gift cards1
- redeem points1
What Subway offers
Crowd
- Tourists
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Vegan options
- Healthy options
- Coffee
- Vegetarian options
- Quick bite
Dining options
- Catering
- Breakfast
- Counter service
- Dessert
- Dinner
- Lunch
Service Options
- Curbside pickup
- Dine-in
- Takeout
- Delivery
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
FAQs
Are there healthy and vegetarian options available at Subway in San Diego's Mid-City?
Yes, you’ll find a variety of healthy options, including vegan and vegetarian choices, at this Subway location. You can easily customize your sandwich or salad to meet your dietary needs.
Is the Subway on Euclid Ave in San Diego accessible and does it have parking?
Absolutely! This Subway location offers wheelchair accessible entrance, parking, seating, and restrooms. You’ll also benefit from free street parking and a free parking lot, usually with plenty of space.
What is the overall customer sentiment regarding Subway?
Overall, Subway has a Restaurant Score of 3.5 and a Customer Satisfaction of 23.7%, indicating a generally poor experience for many. While Ambience (4.4) is average, Value (3.8), Food (3.6), and Service (3.3) scores are all in the poor range.
Are the ingredients at Subway consistently fresh?
Customer opinions suggest inconsistency with ingredient freshness. While some find the food acceptable, others report issues like “veggies looking beat up,” “out of ingredients,” or even “chicken… partially frozen.”
How is the service experience at Subway?
Service at Subway can be quite inconsistent. Many customers praise “friendly people” and “quick service,” but others report “poor service,” “long waiting times” due to understaffing, and even “attitude” from employees.