Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Subway – San Diego
Subway - San Diego
Photo from Subway
Subway at a glance
San Diego Montezuma Mesa
- 🥪 Sandwich Shop
$$
Price per Person $11–$20
mentioned by 5 of the guests
#742 out of 755 places to eat in San Diego
#38 Sandwich Shop out of 39 in San Diego
Poor
3.4 out of 10
Food
Service
Ambience
Value
45
Reviews
17.8%
Satisfaction
Often praised
- Friendly Staff
- Consistent Sandwiches
- Vegetarian Options
Frequently criticized
- High Prices
- Freshness Concerns
- Service Issues
The sandwich shop Subway in San Diego’s Montezuma Mesa neighborhood offers you a reliable spot for a quick bite. You’ll find a casual atmosphere perfect for grabbing a meal on the go or enjoying a relaxed moment.
This location is known for its convenient service options, including curbside pickup and delivery, making it easy to enjoy your favorite subs. Whether you’re looking for healthy choices or vegetarian options, you’re covered.
Overview: Introducting Subway
At Subway, you’ll often find a warm welcome, with staff like Evelyn praised for being helpful and kind. Many appreciate the consistency of their sandwiches, often described as good and delicious, especially for those seeking vegetarian options.
The overall atmosphere also tends to be quite pleasant. However, some find the cost a bit high, feeling they’re paying full price for what can be rather skinny sandwiches.
Concerns about food freshness and potential cross-contamination have also been raised, alongside occasional issues with payment systems causing delays.
Poor
3.4
out of 10
45
Reviews
17.8%
Satisfaction
32
negative
5
neutral
8
positive
Looking at the overall picture, Subway registers a Restaurant Score of 3.4 out of 10, placing it in the ‘poor’ category. This aligns with a low Customer Satisfaction of 17.8%, indicating that many visitors leave less than impressed.
These figures are drawn from 45 customer opinions, with 8 positive remarks against a notable 32 negative ones. Delving into specific areas, Food (4.1) and Ambience (4.3) both land in the average range, suggesting they’re not bad but have room for improvement.
However, Service (3.1) and especially Value (2) are areas needing significant attention, both scoring in the ‘poor’ bracket. The feedback suggests that while some aspects are acceptable, others significantly detract from the experience.
What people like
- Friendly, helpful staff
- Consistent sandwich quality
- Vegetarian options available
What people don't like
- High price, poor value
- Food freshness concerns
- Operational service issues
With a Recommendation Score of 3.3, Subway presents a mixed bag. While some staff members are genuinely helpful and the sandwiches can be consistent, the overall experience is often hampered by concerns over value and food quality.
It’s a place that might disappoint more often than it delights. If you’re in a pinch and know exactly what you want, you might find it adequate.
However, if you prioritize fresh ingredients, fair pricing, and reliable service, you might want to explore other options. Manage your expectations, especially regarding cost and food freshness.
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Verdict: Our expert take on Subway
Food (4.1 out of 10)
mentioned by 55% of the guests
When it comes to the food, a few customers found some positives, particularly with the sandwich preparation and the availability of vegetarian options. Theres a nod to consistency in some areas, with one reviewer noting their sandwich was very good and delicious. However, despite these few bright spots, the food topic received an average score of 4.1 and a poor customer satisfaction of just 21.4% across 14 opinions.
On the flip side, the majority of the 9 negative remarks out of 14 total opinions highlight significant issues. Many found the food quality and taste disappointing, often described as not as fresh as it should be. Specific complaints included the small portion of vegetables and the overall skinny nature of the sandwiches.
Furthermore, serious concerns were raised about allergies and cross contamination, which some felt were evident and uncared for. '
Food
14
Reviews
21%
Satisfaction
9
negative
2
neutral
3
positive
Rating distribution
What people like
- Good sandwiches
- Consistent food
- Vegetarian options available
What people don't like
- Small food portions
- Poor food taste
- Cross-contamination risk
Often praised
- consistencyconsistency is one of the few good things
- sandwichshe did my sandwich very good and delicious
- vegetarian optionsHighly recommend
Frequently criticized
- tasteMy experience at the restaurant was disappointing due to the food quality. The food here is not as fresh as it should be and it really shows in the taste.
- allergiesConsistency is one of the few good things about Subway, and that was present here. However, I would personally worry about allergies if you have any, as cross-contamination is evident and uncared for. The parking situation is difficult, with no nearby parking, and it's mainly used by on-campus students.
- amount of vegetablesimprove the correct amount of vegetables
- cross contaminationCross contamination is evident and uncared for
- food qualityMy experience at the restaurant was disappointing due to the food quality. The food here is not as fresh as it should be and it really shows in the taste.
- portion of vegetablesAs a student at SDSU, I recently ordered a tuna salad from this Subway. I found the price to be too high, around $10 for a small portion of vegetables and two scoops of tuna, without any extras. The staff were consistently rude, particularly the large male cashier.
- sandwichessandwiches are so skinny
Given the low satisfaction and numerous complaints about food quality and portions, this spot might disappoint. While some find consistency in their sandwiches, be wary of taste issues and potential cross-contamination if you have allergies. It's probably best to manage your expectations carefully or consider alternatives.
Service (3.1 out of 10)
mentioned by 91% of the guests
When it comes to service, some guests have found a silver lining, praising the genuinely warm and friendly people who work there. Shout-outs go to the manager for being amazingly friendly and engaging, and Evelyn for being a truly helpful and kind person. Plus, many appreciate the team's efficiency a majority of the time, showing there are definite bright spots in their interactions.
However, the overall picture for service is quite challenging, with a low score of 3.1 and customer satisfaction sitting at a poor 16.7%. Out of 24 comments, a significant 18 highlighted issues, pointing to a need for improvement. Many experienced terrible customer service, with some staff being described as rude or aggressive.
Problems ranged from non-working soft drink machines and missing lids/straws to frustrating app and order mix-ups, and even major system failures causing long lines and payment issues.
Service
24
Reviews
16%
Satisfaction
18
negative
2
neutral
4
positive
Rating distribution
What people like
- Friendly staff
- Engaging manager
- Efficient service
What people don't like
- Poor customer service
- Rude staff
- System failures
Often praised
- EvelynEvelyn is really helpful and kind person
- efficiencythey are very efficient a majority of the time
- managerthe manager is amazingly friendly and engaging
- peopleThe people that work there are awesome warm and friendly
Frequently criticized
- customer serviceMy experience at this restaurant was marked by terrible customer service. Additionally, the sandwiches were so skinny that I felt like I was scammed paying full price.
- orderHad to place & pay for another order
- app1st time using the subway app and someone came in and stole my order
- coworkerhis co worker that gave my order to whoever came inwas not there
- employeeskind, nice employees
- lidsother lids don't fit Subway drink cups
- lids or strawsNo lids or straws
- lineI spent 20 minutes in line for nothing. The systems went down with a line of over 30 people, and they decided to tell everyone individually as they walked up to order that they couldn't accept credit/debit.
- manager's nameHe wouldn’t give me his managers name ever
- repThe rep wouldn’t remake it for me
If you're considering a visit, be prepared for a mixed bag when it comes to service. While some individual staff members shine, the overall experience often falls short due to significant operational and customer interaction issues. It might be best to manage your expectations or consider other options if service is a top priority for you.
Ambience (4.3 out of 10)
mentioned by 18% of the guests
When it comes to the vibe, it seems theres a bit of a mixed bag. Based on just 3 pieces of feedback, with 1 positive remark, the overall atmosphere was praised by one guest. The score for ambience sits at an 4.3, which is pretty average, but interestingly, customer satisfaction is quite low at 33.3%, suggesting theres room for improvement despite some good points.
However, it's not all smooth sailing. The main sticking point, mentioned in 1 negative comment, seems to be parking. Guests have noted a lack of nearby parking, which can definitely be a hassle before you even step inside.
This could be a significant factor contributing to the lower satisfaction despite the average score.
Ambience
3
Reviews
33%
Satisfaction
1
negative
1
neutral
1
positive
Rating distribution
What people like
- Good atmosphere
What people don't like
- No nearby parking
Often praised
- atmosphereAtmosphere:5
Frequently criticized
- parkingParking:No nearby parking
If you're considering this place, know that the atmosphere itself has some fans, but the low customer satisfaction suggests there are notable drawbacks. Be prepared for potential parking issues, as finding a spot nearby seems to be a common concern.
Value (2 out of 10)
mentioned by 36% of the guests
Looking at the value aspect, there arent any positive comments to highlight from the 4 customer remarks weve seen. It seems customers havent found much to celebrate regarding the pricing or overall cost-effectiveness, leaving this area without any upbeat feedback. On the flip side, the feedback on value is overwhelmingly negative, reflected in a 2 score, which is considered poor.
Customer satisfaction is also at a very low 0%, indicating significant disappointment. Customers frequently mentioned feeling scammed paying full price and found the price to be way too much. There were also frustrating experiences with credit/debit' systems being down, adding to the perception of poor value.
Value
4
Reviews
0%
Satisfaction
4
negative
0
neutral
0
positive
Rating distribution
What people like
What people don't like
- Prices too high
- Card payments fail
Often praised
No positive aspects so far.
Frequently criticized
- Subwaywhy is Subway so darn expensive
- credit/debitI spent 20 minutes in line for nothing. The systems went down with a line of over 30 people, and they decided to tell everyone individually as they walked up to order that they couldn't accept credit/debit. I had to do everyone a favor and inform the line that they don't accept cards.
- full pricescammed paying full price
- priceThe price was way to much about $10
If you're heading here, be prepared for potential sticker shock and possible payment headaches. The value proposition seems to be a major letdown for many, so it might be best to manage your expectations or consider other options if budget is a concern.
How are the prices at Subway?
You’re looking at roughly 12 per person – reported by 5 diners. That puts it in the $11–$20 category. For a Sandwich Shop, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Most guests seem to spend in this $11–$20 range, though a couple found options in the $1–$10 bracket. While we only have 5 reviews, this gives us a good initial feel for the pricing.
Here’s a quick look at what guests spend per person, based on the latest 5 reviews. This data is limited, but it gives a good indication of the price points.
How this restaurant’s value for money stacks up against similar places in San Diego.
Considering it’s a Sandwich Shop, we feel that 12 per person is a fair and reasonable price. It offers a good mid-range option without breaking the bank.
Customer Reviews: what people think about Subway
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
9
Delicious sandwich and great service!
My experience at the restaurant was very positive, largely due to the exceptional service provided by Evelyn. She was a helpful and kind person and made my sandwich very good and delicious. The price per person was between $10–20.
- sandwich9
- Evelyn10
Visit Type
- Quick Meal
Service Type
- Dine-in
2
Skinny Sandwiches, Terrible Service
My experience at this restaurant was marked by terrible customer service. Additionally, the sandwiches were so skinny that I felt like I was scammed paying full price.
- customer service1
- sandwiches2
- full price2
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Lunch
7
Awesome Staff, High Prices
My experience at this Subway was fantastic, primarily due to the awesome, warm, and friendly people working there. The manager was amazingly friendly and engaging, making it a surprisingly pleasant Subway visit. However, the high cost of Subway is a significant drawback, unrelated to the staff's performance.
- people10
- manager10
- Subway3
Price per Person
- $1–$10
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Lunch
3
Mediocre Subway Experience
My experience at this Subway was very mediocre. While it's Subway, so you know what to expect, this location was just very middle of the road. The staff seemed carefree, but they did make my food fast.
Consistency is one of the few good things about Subway, and that was present here. However, I would personally worry about allergies if you have any, as cross-contamination is evident and uncared for. The parking situation is difficult, with no nearby parking, and it's mainly used by on-campus students.
The paid parking garage is an option, but finding a space is difficult. For vegetarians, it's all fresh, and you can just ask for no meat, making it highly recommended with a large vegetarian selection. The atmosphere and food were rated a 3, and service was also rated a 3.
This location is not recommended for kids; it's more for students and people of SDSU.
- food5
- staff5
- service5
- allergies2
- cross contamination2
- parking3
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
6
Typical Subway with Drink Issues
My experience at this typical Subway had a few minor issues. The soft drink machine was not working, and I was directed to another drink station. Unfortunately, there were no lids or straws available, and the lids provided did not fit the Subway drink cups.
Despite these inconveniences, the atmosphere was rated highly.
- atmosphere5
- soft drink machine2
- lids or straws2
- lids2
What Subway offers
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Healthy options
- Vegetarian options
- Quick bite
Dining options
- Dinner
- Lunch
- Breakfast
- Counter service
Service Options
- Curbside pickup
- Dine-in
- Takeout
- Delivery
Parking
- Free street parking
Atmosphere
- Casual
FAQs
What dining and service options are available at Subway in San Diego?
At Subway, you can enjoy a variety of dining options including breakfast, lunch, and dinner, all served with counter service. For your convenience, you have the choice of dine-in, takeout, delivery, or even curbside pickup.
Is the Subway location on East Commons accessible for all visitors?
Yes, this Subway is designed with accessibility in mind. You’ll find a wheelchair accessible entrance, parking lot, seating, and even a wheelchair accessible restroom, ensuring a comfortable visit for everyone.
How does Subway rate overall?
Subway has an overall Restaurant Score of 3.4 out of 10, with Customer Satisfaction at 17.8%. While Food (4.1) and Ambience (4.3) are average, Service (3.1) and Value (2) are rated poorly.
What do customers appreciate about Subway?
Customers often praise the friendly and helpful staff, with specific mentions of individuals like Evelyn. The consistency of the sandwiches and the availability of vegetarian options are also noted positively.
What are the main concerns at Subway?
Key concerns include the high prices, leading to perceptions of poor value. Issues with food freshness, potential cross-contamination, and operational problems like payment system failures or lack of basic items like lids and straws are also frequently mentioned.