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oChef » Subway – San Diego
Subway - San Diego
Photo from Subway
Subway at a glance
San Diego Mountain View
- 🥪 Sandwich Shop
$$
Price per Person $11–$20
mentioned by 29 of the guests
#728 out of 755 places to eat in San Diego
#34 Sandwich Shop out of 39 in San Diego
Poor
3.9 out of 10
Food
Service
Ambience
Value
222
Reviews
27.5%
Satisfaction
Often praised
- Clean atmosphere
- Fresh food
- Attentive staff
Frequently criticized
- Poor value
- Skimpy portions
- Inconsistent service
The sandwich shop Subway, nestled in San Diego’s Mountain View neighborhood, offers you a reliable spot for a quick and satisfying meal. You can count on this location for its healthy options, making it a great choice when you’re looking for a fresh and customizable bite.
Whether grabbing a meal on the go or dining in, you’ll find a casual atmosphere perfect for any time of day.
Overview: Introducting Subway
Subway offers a straightforward experience where the focus is often on getting a quick, customizable meal. Many appreciate the fresh food and the potential for a delicious sandwich, often highlighting the quality of ingredients and the ability to tailor their order.
However, some patrons have noted concerns regarding the overall value for money and occasional inconsistencies in customer service. While some staff are praised for being friendly and efficient, others have reported less positive interactions, impacting the overall experience.
Poor
3.9
out of 10
222
Reviews
27.5%
Satisfaction
151
negative
10
neutral
61
positive
The overall sentiment for Subway indicates a need for improvement, with a Restaurant Score of 3.9 and Customer Satisfaction at 27.5%. These figures suggest that while some aspects are appreciated, a significant portion of customers leave feeling underwhelmed.
This assessment is drawn from a total of 222 customer opinions, with 61 positive remarks against 151 negative ones. Looking closer at specific areas, Ambience stands out as a strong point (7.4), often described as clean and welcoming.
Food quality is rated as average (4.1), suggesting it meets basic expectations but doesn’t consistently impress. However, Service (3.7) and especially Value (2.2) are areas where Subway struggles, indicating that pricing and staff interactions are frequent points of contention.
What people like
- Clean, welcoming atmosphere
- Fresh, quality food
- Attentive staff members
What people don't like
- Poor perceived value
- Skimpy ingredients
- Inconsistent customer service
If you’re looking for a quick, customizable sandwich in a clean setting, Subway can serve that purpose. Just be prepared for potential variability in both the speed and friendliness of the service, and manage your expectations regarding the overall cost.
With a Recommendation Score of 3.9, it’s clear that Subway isn’t consistently hitting the mark for all customers. It might be a convenient stop for a specific craving, but it’s wise to go in knowing that the experience can be a mixed bag, particularly concerning perceived value.
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Verdict: Our expert take on Subway
Food (4.1 out of 10)
mentioned by 60% of the guests
When it comes to the food, there are definitely some shining moments! With 24 positive remarks, many customers rave about delicious and fresh sandwiches, especially the tuna. The new bread and sweet and sour onion sauce often hit the spot for a satisfying lunch.
Despite an overall customer satisfaction of a rather poor 31.2%, the food itself manages an average 4.1. However, the culinary journey isn't always smooth sailing. With 47 negative opinions out of 77 total, issues like stale bread, skimpy ingredients, and poor sandwich preparation frequently pop up.
Many found the produce lacking freshness, leading to disappointing experiences with items like lettuce and ham and turkey sandwiches.
Food
77
Reviews
31%
Satisfaction
47
negative
6
neutral
24
positive
Rating distribution
What people like
- Delicious fresh food
- Perfect tuna sandwich
- Amazing new bread
What people don't like
- Stale bread served
- Skimpy ingredients used
- Poor sandwich preparation
Often praised
- food qualityfood quality was quite good
- sandwichmade one delicious and beautiful sandwich
- Best sandwichI had the Best sandwich there today
- Honey Turkey sandwichHoney Turkey sandwich on Italian bread!! Yummy!!
- Subwaygoing to this Subway specifically always hits the spot
- foodthe food is super delicious and fresh
- food freshThe food always look fresh.
- footlongsOur daughter participates and performs in Winter Guard. She's always excited about going to Subway and getting a couple footlongs, which she calls a jam packed salad in a sandwich. It always makes a difference in her day.
- jam packed salad in a sandwichOur daughter participates and performs in Winter Guard. She's always excited about going to Subway and getting a couple footlongs, which she calls a jam packed salad in a sandwich. It always makes a difference in her day.
- lettuceLettuce and tomato!! Yummy!!
Frequently criticized
- sandwichFor instance, a BLT arrived with only one singular piece of bacon, smushed into a piece of bread. My ham and turkey sandwich was served cold and contained literally just meat. The overall food quality and order accuracy were very poor.
- ingredientsvery skimpy on ingredients
- lettucegrabbed a teeny tiny amount of lettuce
- onionsonions taste like poison
- BLTa blt came with one singular piece of bacon
- CookiesCookies have been over done
- OJOJ considered a carbonated drink
- carbonated watereat my sandwich with “carbonated water”
- coffeethey said they do not make coffee
- extra lettuceAsked for extra lettuce in the online order and I could literally count
If youre lucky, you might snag a delicious, fresh sandwich, but be prepared for a gamble. With customer satisfaction being quite low, its a place that could either hit the spot or leave you feeling disappointed by the food quality.
Service (3.7 out of 10)
mentioned by 77% of the guests
When it comes to service, some folks have had truly wonderful experiences, praising the friendly servers, patient workers, and speedy service. There are 31 positive remarks highlighting exceptional service from team members and employees like Brian and Eduardo, who are noted for being super nice and respectful. However, the overall picture for service is quite challenging, with a score of just 3.7 and customer satisfaction at a low 25.6%.
A significant 86 negative comments point to issues like slow service, rude workers, long waiting times, and poor customer service, often involving kiosk frustrations and staff communication problems. This suggests there's considerable room for improvement.
Service
121
Reviews
25%
Satisfaction
86
negative
4
neutral
31
positive
Rating distribution
What people like
- Friendly, patient staff
- Speedy service
- Excellent customer service
What people don't like
- Slow service
- Rude workers
- Long wait times
Often praised
- serviceMy experience at this Subway was great. All of the employees were good and speedy with service. Luis, in particular, handled my ridiculous and picky order like a champ.
- employeesThe two employees who served me... have an excellent service
- peopleMy experience at this restaurant was truly wonderful. I love going to this place because the people are so nice, and the workers are incredibly patient and respectful. I would and will always recommend this place because of the nice and wonderful service.
- customer servicebest customer service I think I have had coming here
- orderMy experience at this restaurant was one of the fastest for getting a sub when in a hurry. The servers were very quick and precise with my order.
- BrianBrian is always super nice and respectful
- EduardoEduardo was great, knowledgeable and helpful.
- extra producecustomer can ask more extra produce, no problem
- friendly serversthanks to the friendly servers
- gentlemanThe two employees who served me on Sunday around 1 PM provided excellent service to their customers. It's true that nowadays, not many people want to work, yet the gentleman was very kind. Hopefully, they will be rewarded at their workplace for their efforts, especially considering they were short-staffed and tried their best.
Frequently criticized
- customer serviceMy experience at this restaurant was extremely negative. The phones don't work, and the customer service is terrible. They have a habit of canceling my online orders late at night, which is incredibly inconvenient.
- serviceMy experience at the restaurant was challenging due to the service. There was only one person attending to everyone, and it was evident they were struggling. The manager or person in charge seemed unconcerned, prioritizing money over the well-being of their staff.
- staffThe staff needs customer service training really really bad.
- waiting timeWaited for about 20 mins before anyone acknowledged us
- employeeshe walked away without a word and started doing other tasks.
- workersRude workers cannot even muster the effort to be polite
- checkoutshe kept starring me down during check out time
- coupondidn’t explain me how to used the coupon
- mobile ordermaking this mobile order and it still wasn’t as good
- EduardoEduardo was SUPER rude, the absolute worse service
If youre looking for consistent, top-notch service, this might be a hit-or-miss experience, leaning towards disappointment. While some staff members shine, the frequent complaints about slow and rude service mean you might face a frustrating wait or encounter. Its probably best to manage your expectations or consider other options if service is a priority for you.
Ambience (7.4 out of 10)
mentioned by 11% of the guests
When it comes to the vibe, this spot really shines! Customers consistently praise the welcoming atmosphere and how incredibly clean everything is, making it a truly family friendly and pleasant environment. With a solid score of 7.4 and a strong customer satisfaction of 75%, its clear that most folks are loving the overall feel, based on 6 positive remarks.
However, not everyone is completely smitten. A couple of observations, from 2 negative comments, point to some concerns about the storefront being less than inviting, with one even calling it pathetic. Theres also a mention about masks needing to be worn, which might be a dealbreaker for some.
Ambience
8
Reviews
75%
Satisfaction
2
negative
0
neutral
6
positive
Rating distribution
What people like
- Welcoming atmosphere
- Very clean
- Family friendly
What people don't like
- Unappealing storefront
- Masks required
Often praised
- atmosphereI would and will always recommend this place because of the nice and wonderful service. The food is super delicious and fresh, and I love the welcoming atmosphere they bring :)
- cleanlinessVery clean
- environmentprovides a pleasant environment.
- family friendlyIt's family friendly.
- restaurantThe restaurant is clean and provides a pleasant environment.
- store cleanlinessmaking sure the store was clean and orderly
Frequently criticized
- masksmasks need to be worn
- storefrontpathetic not worth going to this store front
If a clean, family-friendly spot with a welcoming vibe is what youre after, youll likely enjoy your visit here. Just be prepared that the exterior might not wow you, and remember to bring your mask if that's still a policy.
Value (2.2 out of 10)
mentioned by 15% of the guests
When it comes to value, the feedback is overwhelmingly negative, with a dismal score of just 2.2 and a shocking 0% customer satisfaction. It seems customers found no redeeming qualities in this area, with zero positive remarks among the 16 total comments. Customers frequently lament the disappearance of once-affordable options, feeling that current prices are too high and represent poor value.
Many expressed frustration over unexpected charges and the perception of being overcharged, with some even feeling their money was taken unfairly. The days of the five dollar foot long are definitely gone, replaced by a sense of fraud and disappointment.
Value
16
Reviews
0%
Satisfaction
16
negative
0
neutral
0
positive
Rating distribution
What people like
What people don't like
- High prices
- No affordable deals
- Perceived overcharging
Often praised
No positive aspects so far.
Frequently criticized
- $5 footling daysthe $5 footling days are long gone.
- $5.12nope, $5.12 - went over $5
- cash onlyit's cash only
- drinkpaid $2.29 for my drink just to get carbonated water
- enterprisecosting the enterprise $$$ by not offering to take orders anymore
- every last pennysubway always finds a way to weedle every last penny they can
- five dollar foot longno more "five dollar foot long"
- fraudthis is a fraud for 1.00 dll
- full pricegetting charged full price
- half subshake off a bit off the price when i get a half sub
If you're looking for a budget-friendly meal, this might not be your best bet. Customers consistently report feeling overcharged and disappointed by the current pricing, especially compared to past deals. Be prepared for higher costs and potentially unexpected charges if you decide to visit.
How are the prices at Subway?
You’re looking at roughly 16 per person – reported by 29 diners. That puts it in the $11–$20 category. For a Sandwich Shop, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Most folks spend right in that $11–$20 sweet spot, with just a few venturing into slightly higher price points.
Here’s a quick look at what guests spend per person, based on the latest 29 reviews.
See how this spot stacks up against similar restaurants in San Diego when it comes to value for money.
Overall, for a Sandwich Shop, we think the pricing feels fair. Its not the cheapest bite, but its a solid mid-range option for a good sandwich.
Customer Reviews: what people think about Subway
Visit Type
- Quick Meal
Service Type
- Dine-in
2
Small sandwich, rude service
My experience at the restaurant was disappointing. I was surprised by the small sandwich portion. Additionally, the service was consistently a little rude.
- sandwich2
- service2
Price per Person
- $11–$20
Visit Type
- Regular Visit
Service Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Immediate (0–5 min.)
10
Wonderful Service and Delicious Food!
My experience at this restaurant was truly wonderful. I love going to this place because the people are so nice, and the workers are incredibly patient and respectful. I would and will always recommend this place because of the nice and wonderful service.
The food is super delicious and fresh, and I love the welcoming atmosphere they bring :)
- people10
- workers10
- service10
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
3
Subway's Declining Value and Produce Policy
My experience at this Subway was disappointing due to the tiny amounts of produce. The staff member seemed to be taking a teeny tiny amount of lettuce, and when I asked for extra, I was told there would be a charge. This is a significant change from Subway's long-standing policy of allowing customers to have as much produce as they want.
Consequently, the prices aren’t a good value anymore. I found Jersey Mike’s to have fresher, tastier meat and produce, with no issue regarding extra produce.
- meat and produce8
- extra produce8
- produce2
- lettuce2
- extra lettuce2
Price per Person
- $31–$40
Visit Type
- Regular Visit
Service Type
- Dine-in
Meal Type
- Dinner
2
Terrible Service and Incomplete Order
My recent visit to this establishment was marked by the worst service I've experienced. My order was not complete, and the counter staff was unhelpful when I tried to use a coupon. Furthermore, they offered extra peppers without explaining how to use the coupon or order additional sides.
This is the first time in nearly 10 years of visiting this store that I've had such a bad experience. I will not be returning.
- extra peppers5
- order extra sides5
- service1
- order complete2
- coupon2
Price per Person
- $11–$20
Visit Type
- Regular Visit
Group Type
- Large Group
Group Size
- Large Group
Service Type
- Dine-in
Noise Level
- Quiet
9
Exceptional Service and Delicious Sandwich!
My experience at this restaurant was fantastic, largely due to the exceptional service provided by Yara. She was incredibly sweet and very helpful, offering the best customer service I've experienced here. Even while ensuring the store was clean and orderly, she took the time to welcome and help me.
The sandwich she made was both delicious and beautiful. Thank you, Yara!
- customer service10
- store cleanliness9
- sandwich10
What Subway offers
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
Popular for
- Dinner
- Lunch
- Breakfast
- Solo dining
Offerings
- Late-night food
- Healthy options
- Coffee
- Vegetarian options
- Quick bite
Dining options
- Catering
- Breakfast
- Counter service
- Dessert
- Dinner
- Lunch
Service Options
- Dine-in
- Delivery
Parking
- Free parking lot
Atmosphere
- Casual
FAQs
What dining options are available at Subway in San Diego's Mountain View neighborhood?
At this Subway location, you can enjoy a variety of dining options throughout the day. You’ll find breakfast, lunch, and dinner available, along with dessert choices. They also offer catering services and convenient counter service for your order.
Does this Subway location offer convenient service and parking?
Yes, this Subway provides flexible service options including dine-in and delivery for your convenience. You’ll also benefit from a free parking lot, making your visit hassle-free. Look for healthy and vegetarian options, perfect for a quick bite.
What is the overall customer sentiment for Subway?
Subway currently holds a Restaurant Score of 3.9 and a Customer Satisfaction rate of 27.5%. While Ambience scores well (7.4), Food is average (4.1), and Service (3.7) and Value (2.2) are areas where customers express significant dissatisfaction.
What do customers appreciate most about Subway?
Customers frequently praise Subway for its clean and welcoming atmosphere, often describing the restaurant as family-friendly. Many also highlight the freshness and quality of the food, particularly the delicious and customizable sandwiches.
What are the main concerns customers have about Subway?
Primary concerns revolve around the perceived poor value, with many feeling that prices are too high and deals are lacking. Inconsistent customer service, including rude staff, long waiting times, and issues with online orders, is also a common complaint, alongside skimpy ingredient portions on sandwiches.