Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
oChef » Papa Johns Pizza – Seattle
Papa Johns Pizza - Seattle
Photo from Papa Johns Pizza
Papa Johns Pizza at a glance
Seattle Ballard
- 🍕 Pizzeria
$$
Price per Person $21–$30
mentioned by 35 of the guests
#757 out of 858 places to eat in Seattle
#31 Pizzeria out of 43 in Seattle
Average
5.8 out of 10
Food
Service
Ambience
Value
201
Reviews
54.7%
Satisfaction
Often praised
- Pleasant atmosphere
- Attentive staff
Frequently criticized
- Service inconsistency
- Pricing issues
The pizzeria Papa Johns Pizza in Seattle’s vibrant Ballard neighborhood offers you a reliable spot for your pizza cravings. Whether you’re looking for a quick bite during the day or need a satisfying late-night meal, this casual eatery has you covered.
You can easily pick up your order with curbside pickup or opt for convenient no-contact delivery right to your door. Enjoy a delicious pizza experience tailored to your schedule.
Overview: Introducting Papa Johns Pizza
Papa Johns Pizza offers a mixed experience, often praised for its pleasant atmosphere and the helpfulness of its staff. Many appreciate the convenience and the overall positive feeling when dining or picking up an order, making it a frequent choice for some.
However, the experience isn’t always consistent. While some find the food delicious, others report issues with cold pizza or a lack of toppings.
There are also concerns about service consistency, particularly regarding online ordering and occasional manager interactions.
Average
5.8
out of 10
201
Reviews
54.7%
Satisfaction
83
negative
8
neutral
110
positive
Overall, Papa Johns Pizza holds an average Restaurant Score of 5.8, with Customer Satisfaction at 54.7%, indicating a somewhat mixed reception. While not poor, these figures suggest there’s room for improvement to consistently delight every customer.
This assessment is drawn from 201 customer remarks, with 110 positive and 83 negative observations. Looking closer, the Ambience (7.7) stands out as a strong point, often noted for its pleasantness.
Food (6.3) and Service (5.8) hover around average, suggesting variability in these areas. The Value (4.3) score, however, indicates a clear area where many customers feel the offering could be more competitive or transparent.
What people like
- Pleasant atmosphere
- Attentive staff
- Good pizza deals
What people don't like
- Inconsistent service
- Pricing discrepancies
- Food execution issues
If you’re looking for a casual spot with a generally pleasant atmosphere and potentially good deals, Papa Johns Pizza could be a reasonable choice. The Recommendation Score of 5.8 suggests it’s worth considering, especially if you prioritize convenience and a friendly interaction.
However, be mindful that experiences can vary, particularly concerning service consistency and the final quality of your order. It might not always hit the mark for those seeking exceptional value or perfectly executed food every time.
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Verdict: Our expert take on Papa Johns Pizza
Food (6.3 out of 10)
mentioned by 69% of the guests
When it comes to the food, it seems like a bit of a mixed bag, with a score of 6.3, placing it squarely in the average category. Many customers (32 out of 55 comments) rave about the consistent quality of their pizzas, especially the stuffed crust, and appreciate the tasty ingredients and fresh pizza. The wings also get a shout-out for being delicious!
However, customer satisfaction sits at 58.2%, indicating there's room for improvement. About 19 comments highlight issues like soggy or undercooked pizza, burnt crust, and a noticeable lack of toppings. Some experiences mention food arriving cold and dry, or boneless chicken being disappointing, suggesting inconsistency in preparation and delivery.
Food
55
Reviews
58%
Satisfaction
19
negative
4
neutral
32
positive
Rating distribution
What people like
- Consistent pizza quality
- Delicious wings
- Fresh ingredients
What people don't like
- Soggy, undercooked pizza
- Burnt crust
- Lack of toppings
Often praised
- foodI've been here a million times now and I'm so glad to have a Papa J's so close! My experience has been consistently positive, with excellent food, great service, and a wonderful atmosphere. It's a place I frequent and always enjoy.
- pizzaHe couldn’t do anything about the DoorDash issue but he offered me a fresh pizza and saved our dinner. He was very nice and the pizza was delicious.
- FoodFood:5
- Papa J'sso glad to have a Papa J's so close
- crustCrust has a good chew, especially when warm and fresh
- food qualityExcelente calidad
- fresh pizzaoffered me a fresh pizza and saved our dinner. He was very nice and the pizza was delicious
- highest quality pizzahighest quality pizza you can buy
- ingredientstasty ingredients as advertised
- non-meat optionsplenty of non-meat options
Frequently criticized
- pizzaMy Door Dash driver accepted my order and decided to wait for another delivery also, so by the time I got my pizza, it was an hour later and it was cold. I called the store and explained to RJ the manager, and he was great.
- foodMy experience was a complete disaster. I waited 2 hours with no food. The DoorDash driver was apparently kicked out of the store!
- toppingsI paid $30. 00 for 2 pizzas that had almost no toppings. All I could taste was crust and sauce.
- Tin crust pizzawhen we open the pizza at home it was something else
- boneless chickenBoneless chicken is always disappointing
- buffalo wing saucedtheir “buffalo wing sauced” technique. There a few squirts of an effort
- cheese sticksonly received the pizza. When I called about the cheese sticks
- crustcrust was so burnt, almost black.. hard as a rock
- crust and sauceAll I taste is crust and sauce
- pizza and cheese sticksThe food was absolutely disgusting. I have never had pizza and cheese sticks taste this horrendous. The reviewer's rating for food was a 1.
If youre craving a reliable pizza with good ingredients and dont mind the occasional hit-or-miss, it might be worth a try. However, be prepared for potential inconsistencies in quality and delivery, especially regarding toppings and temperature.
Service (5.8 out of 10)
mentioned by 90% of the guests
When it comes to service, many customers rave about the quick and attentive staff, often highlighting how employees like RJ and Chad go above and beyond, even making it right when issues arise. People appreciate the friendly interactions and efficient order preparation, with 58 positive remarks praising the speed and helpfulness. The overall customer satisfaction sits at a 55.2%, indicating a mixed but somewhat positive experience.
However, the service isnt without its bumps. There are 46 negative remarks, with common complaints about rude staff, excessive waiting time, and issues with delivery and online orders. Some experiences describe managers being unhelpful or even hostile, leading to significant stress and a decline in customer service.
The score for service is 5.8, placing it in the average range, suggesting theres definitely room for improvement.
Service
105
Reviews
55%
Satisfaction
46
negative
1
neutral
58
positive
Rating distribution
What people like
- Quick order prep
- Friendly, helpful staff
- Managers resolve issues
What people don't like
- Rude staff interactions
- Long waiting times
- Delivery order issues
Often praised
- serviceI've been here a million times now and I'm so glad to have a Papa J's so close! My experience has been consistently positive, with excellent food, great service, and a wonderful atmosphere. It's a place I frequent and always enjoy.
- managerMy Door Dash driver accepted my order and decided to wait for another delivery also, so by the time I got my pizza, it was an hour later and it was cold. I called the store and explained to RJ the manager, and he was great. He couldn’t do anything about the DoorDash issue but he offered me a fresh pizza and saved our dinner.
- RJRJ who was hugely helpful and resolved our issue
- orderOur order was boxed and ready in the promised 20 minutes
- staffThe staff was so attentive and friendly!
- customer serviceGreat customer service!!
- EmployeesEmployees are generally very nice
- GM ChadGM there Chad was very helpful
- JohnJohn is my go to guy
- RayRay is an absolute gem to have in Ballard
Frequently criticized
- holdWhen I contacted the general manager, he initially denied any mix-up, blaming the system. Upon my request to check the system, he became hostile and put me on hold for 15 minutes, only to discover the store had indeed made a mistake. When I called back, he was yelling and speaking over me, claiming it wasn't his issue to fix, and then hung up, accusing me of harassing his store.
- managerUpon my request to check the system, he became hostile and put me on hold for 15 minutes, only to discover the store had indeed made a mistake. When I called back, he was yelling and speaking over me, claiming it wasn't his issue to fix, and then hung up, accusing me of harassing his store. All I wanted was my pizzas.
- delivery personHe was on his shift on October 13th. The nasty guy, always dissatisfied.
- online orderingDon't bother with the online ordering.
- servicehaving good service
- staffThese guys are rude they don’t know how to talk to people
- waiting timeadd 10-20 minutes waiting for your order
- DoorDash orderDoor dash order never delivered
- contactI placed an order and was charged on my bank statement, but the order never came. No one reached out to inform me of any issues, and when I tried to call, no one answered the phone. This was a very frustrating experience.
- corporatespent a month calling corporate to resolve this issue and am never called back
Service here seems to be a bit of a gamble. If you catch them on a good day, you'll likely experience quick, friendly, and helpful staff who genuinely care. However, be prepared for potential frustrations with rude interactions, long waits, or delivery mishaps, especially if issues arise.
Ambience (7.7 out of 10)
mentioned by 16% of the guests
When it comes to the vibe, this spot really hits the mark! The overall ambience scores a good 7.7, and guests are consistently pleased, with a good customer satisfaction rating of 81.8%. Many rave about the Atmosphere and location, finding it a wonderful atmosphere to enjoy.
With 9 positive remarks, its clear theyve got things like wheelchair accessibility, kid-friendliness, and Parking covered, making it super convenient. Interestingly, out of 11 total comments, there were no negative remarks about the ambience. This suggests that while there might not be over-the-top luxury, there are no glaring issues or discomforts to worry about.
It seems the restaurant successfully provides a pleasant and functional environment for its patrons.
Ambience
11
Reviews
81%
Satisfaction
0
negative
2
neutral
9
positive
Rating distribution
What people like
- Wonderful atmosphere
- Convenient location
- Accessible for all
What people don't like
Often praised
- atmosphereI've been here a million times now and I'm so glad to have a Papa J's so close! My experience has been consistently positive, with excellent food, great service, and a wonderful atmosphere. It's a place I frequent and always enjoy.
- AtmosphereAtmosphere:5
- ParkingParking is easy in the garage
- kid-friendlinessSi es adecuado para niños pork yo voy con mis niños
- locationMy experience at this restaurant was marked by its convenient location and ordering experience. The service was friendly.
- place to sitfortunately, we were able to find a place to sit while we waited
- wheelchair accessibilityPor la parte de atrás tiene entrada para silla de ruedas
Frequently criticized
No complaints so far.
If you're looking for a place with a consistently pleasant atmosphere, convenient location, and thoughtful accessibility, this spot is definitely worth checking out. You can expect a comfortable visit without any major ambience-related surprises.
Value (4.3 out of 10)
mentioned by 37% of the guests
When it comes to value, some customers have found some real gems! With 11 positive opinions out of 30 total, many appreciate the better deal and great coupons available, especially with LOTS of specials making it a cost-effective option for feeding a crowd or for couch co-op gaming. The overall score for value sits at 4.3, indicating its an average experience for many.
However, the value proposition isnt always clear, with 18 negative opinions out of 30 total. Many feel its expensive compared to similar pizza chains, citing issues like being charged double or paying full price unexpectedly. Some even felt it was scammy or questioned a tip for Carry Out'.
This contributes to a rather poor customer satisfaction of just 36.7%, indicating significant room for improvement.
Value
30
Reviews
36%
Satisfaction
18
negative
1
neutral
11
positive
Rating distribution
What people like
- Great deals available
- Cost-effective options
- Good for groups
What people don't like
- Unexpected high prices
- Inconsistent pricing
- Feels like a scam
Often praised
- 2 for $6.99 dealabuse that 2 for $6.99 deal
- affordabilitycentered around its affordability
- better dealBetter deal at papa Murphy's
- cost-effective optionmost cost-effective option
- couch co-op gamingfor when the boys are over for some couch co-op gaming
- discountget good discount
- great couponsgreat coupons under Deals
- great dealhelped them out with a great deal
- pricefor a great price
- soccer teamideal for feeding a soccer team
Frequently criticized
- pricewas confirmed a price. When I got to the store, I was charged double.
- moneyWaste of time, money, and effort.
- $30.00 for 2 pizzaspaid 30.00 for 2 pizza that have almost no toppings
- $40He charged me about $40!
- $70I called again and was placed on hold for another 15 minutes. My experience is that this location stole $70 from me.
- chargereceived a charge on my bank statement
- effortWaste of time, money, and effort.
- full priceor I don't get a special. That I have to pay full price.
- paying for deliverydefeats the purpose of paying for delivery
- pizzabuy the same thing other places for less than $20
If youre savvy and hunt for those great coupons and specials, you might find a better deal here. However, be wary of unexpected charges or paying full price, as customer satisfaction for value is quite low at 36.7%, suggesting inconsistency. Its worth trying if you plan ahead for discounts, but otherwise, you might find it expensive.
How are the prices at Papa Johns Pizza?
You’re looking at roughly 24 per person here, based on what 35 diners reported. That places it squarely in the $21–$30 range. For a Pizzeria, wed call that comfortably mid-range – not a budget bite, but certainly not breaking the bank either.
Whats interesting is that while the average hovers around 24, a good number of guests actually spend a bit less, often landing in the $11–$20 bracket. There are also a few who go for a more premium experience, but the sweet spot for most seems to be a solid, mid-tier meal.
Here’s a quick look at what guests spend per person, based on the latest 35 reviews.
How this Pizzeria’s value compares to similar spots in Seattle.
Considering its a Pizzeria, we think the pricing feels quite fair. It offers a good balance, with options for both a quick, affordable bite and a slightly more indulgent meal. Wed say it’s a solid choice for value.
Customer Reviews: what people think about Papa Johns Pizza
Visit Type
- Delivery
Service Type
- Takeout
2
Online Ordering Disaster
My experience with the online ordering was a complete failure. I wanted my toppings on the whole pizza, but adding pineapple to only half was apparently too difficult to manage. As a result, I ended up with about 5 slices of plain cheese pizza and 3 that were only somewhat edible.
I can confirm that the ticket printed on the box was correct, but the staff preparing the order couldn't read it properly. If you must order from here, do it over the phone, or better yet, avoid this place altogether.
- ticket printed on box6
- online ordering1
- toppings2
- pizza3
Service Type
- Dine-in
1
Rude Staff, Poor Service Experience
My experience at this restaurant was marred by the rude staff. Both the manager and employees demonstrated a lack of basic communication skills when interacting with customers. This made for a very unpleasant visit.
- staff1
- manager1
- employees1
Visit Type
- Delivery
Service Type
- Takeout
2
Disappointing Pizza Experience and Price
My experience was absolutely trouble. We placed an order for a Tin crust pizza. When we opened the pizza at home, it was something else entirely.
To make matters worse, the guy charged us $28. 35 for a single pizza, which is significantly more than we usually pay for the same item elsewhere, often less than $20.
- Tin crust pizza2
- single pizza1
- pizza1
Visit Type
- Quick Meal
Service Type
- Dine-in
2
Unfriendly Service, Won't Return
My experience at this restaurant was quite negative. The business has been a lot of bad things. They are not treating customers friendly.
Even the person I met at the 1500 Market St. NW location seemed unhelpful to customers. I will not see this store again.
- customers friendly2
- guy at 1500 Market st. NW3
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
6
Decent pizza, missing amenities
My experience at this restaurant was that the pizza is decent for a typical franchise/chain. However, this location used to provide plates and napkins but no longer does, which was a bit of a letdown.
- pizza6
- plates and napkins3
What Papa Johns Pizza offers
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Popular for
- Dinner
- Lunch
Offerings
- Late-night food
- Quick bite
Dining options
- Dinner
- Lunch
- Catering
- Dessert
Service Options
- Curbside pickup
- No-contact delivery
- Takeout
- Delivery
Atmosphere
- Casual
FAQs
What service options and accessibility features are available at Papa Johns Pizza?
At Papa Johns Pizza, you can choose from curbside pickup, no-contact delivery, takeout, or standard delivery. The location also prioritizes accessibility, offering a wheelchair accessible entrance and a wheelchair accessible parking lot for your convenience.
What dining options and meal times does Papa Johns Pizza offer?
At Papa Johns Pizza, you can enjoy lunch and dinner, with catering services also available. Don’t forget to grab a dessert! This spot is also perfect for a quick bite or late-night food, ensuring you always have a delicious option.
What is the overall customer sentiment for Papa Johns Pizza?
Papa Johns Pizza has an overall Restaurant Score of 5.8 and a Customer Satisfaction rate of 54.7%. While the Ambience (7.7) is well-regarded, Food (6.3) and Service (5.8) are average, and Value (4.3) is a weaker point.
Are there any notable positive aspects of the service at Papa Johns Pizza?
Yes, many customers have highlighted positive experiences with the service, mentioning helpful managers like RJ and Chad, attentive staff, and generally friendly employees who resolve issues effectively.
What are some common complaints regarding Papa Johns Pizza?
Common complaints include inconsistent service, such as long hold times and issues with online ordering or delivery. Customers also report problems with value, like price discrepancies, and food execution, such as cold pizza or insufficient toppings.