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Big Chicken - San Diego
Photo from Big Chicken
Big Chicken at a glance
San Diego Barrio Logan
- 🍔 Fast-Food-Restaurant
$$
Price per Person $11–$20
mentioned by 19 of the guests
#640 out of 755 places to eat in San Diego
#8 Fast-Food-Restaurant out of 18 in San Diego
Average
5.6 out of 10
Food
Service
Ambience
Value
74
Reviews
50%
Satisfaction
Often praised
- Inviting atmosphere
- Authentic flavors
- Friendly staff
Frequently criticized
- Inconsistent service
- Food quality
- Poor value
The restaurant Big Chicken is a popular fast food restaurant located in the vibrant Barrio Logan neighborhood of San Diego. If you’re looking for a quick bite in a casual setting, this spot has you covered.
You can easily grab a coffee or enjoy a meal, whether you choose to dine-in or prefer the convenience of takeout. It’s a perfect stop for a satisfying and speedy experience.
Overview: Introducting Big Chicken
Big Chicken offers some notable culinary experiences, with customers often praising the authentic flavor and perfect touch of spice in their chicken dishes. Many also appreciate the creative and delicious sides, like the Jalapeño coleslaw, and unique shakes.
The overall atmosphere is often described as inviting and clean, making for a pleasant visit. However, not all visits are smooth.
Some patrons have encountered significant issues with service, including long drive-through waits and staff inattentiveness. There are also concerns regarding food consistency, with reports of items like the Nashville hot burrito not meeting expectations, and occasional issues with hygiene.
Average
5.6
out of 10
74
Reviews
50%
Satisfaction
32
negative
5
neutral
37
positive
Big Chicken holds an overall Restaurant Score of 5.6, placing it squarely in the average category. This is reflected in a Customer Satisfaction rate of 50%, indicating a mixed experience for many.
With 74 customer opinions, including 37 positive and 32 negative, it’s clear there’s a range of experiences. While some aspects shine, others could use attention to elevate the overall dining impression.
Looking closer, Food (6.2) generally performs adequately, though it doesn’t quite reach the ‘good’ threshold. Service (4.6) appears to be a more challenging area, often falling below average.
Interestingly, the Ambience (8) stands out as a strong point, receiving a good score. However, Value (4) is perceived as average, suggesting that some customers feel the portion sizes or pricing could be more competitive for what’s offered.
What people like
- Inviting, clean atmosphere
- Authentic, spiced flavors
- Friendly counter service
What people don't like
- Inconsistent, slow service
- Food quality concerns
- Perceived poor value
With a Recommendation Score of 5.5, Big Chicken presents a mixed bag. If you’re seeking a pleasant environment and appreciate well-spiced, flavorful chicken, you might find something to enjoy here.
However, be prepared for potential inconsistencies in service and some concerns regarding food quality. Ultimately, your experience could vary.
While the inviting atmosphere is a plus, the average value and occasional service missteps mean it might not be a consistent go-to. It’s worth a try if you’re in the mood for specific chicken dishes and can overlook potential service hiccups.
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Verdict: Our expert take on Big Chicken
Food (6.2 out of 10)
mentioned by 74% of the guests
When it comes to the food, theres a lot to savor! Many folks raved about the delicious chicken sandwich, the fresh ingredients, and the authentic flavor found in dishes like the Nashville burger. Dont forget the unique Frosted Flakes shake, which brought back nostalgic memories for some.
With 20 positive remarks out of 34 total, it seems many found their meal quite enjoyable. However, not every bite was perfect. Some diners noted issues with the chicken's texture, describing it as off or even fake food.
A few also mentioned too much seasoning on certain items, and unfortunately, one even found hair fibers. These 10 negative comments contribute to an overall customer satisfaction of 58.8%, placing the food experience in a mixed bag, with a score of 6.2.
Food
34
Reviews
58%
Satisfaction
10
negative
4
neutral
20
positive
Rating distribution
What people like
- Authentic flavor
- Fresh ingredients
- Delicious sandwiches
What people don't like
- Off texture
- Too much seasoning
- Hygiene concerns
Often praised
- foodwe where happy with the food
- Cynthia sandwichCynthia sandwich and added chicken from the breakfast menu—absolutely delicious!
- Frosted Flakes shakeFrosted Flakes shake, and it tasted exactly like the cereal with milk—so nostalgic and tasty!
- Jalapeño coleslawsubstituted the fries for Jalapeño coleslaw and that was delicious.
- Nashville burgerNashville burger is spicy but not too much. Perfect flavour.
- authentic flavorit had an authentic flavor with a perfect touch of spice
- breakfastnever had their breakfast And had no idea they even served breakfast
- chickenI tried the Cynthia sandwich and added chicken from the breakfast menu, which was absolutely delicious. The egg was fluffy, the chicken was crunchy and fresh, and it had an authentic flavor with a perfect touch of spice. I also enjoyed the Frosted Flakes shake; it tasted exactly like the cereal with milk, evoking a sense of nostalgia and being so tasty.
- chicken biscuittold me to come back and try the chicken biscuit
- chicken sandwichOrdered the chicken sandwich.
Frequently criticized
- Jerome chicken sandwichMy experience at the restaurant was generally positive. The food was pretty good, though there was a little too much seasoning on the Jerome chicken sandwich. The service and atmosphere were both excellent, receiving a 5 out of 5 for each.
- Nashville hot burritoIt was not Nashville hot
- breakfast chicken sandwichordered the breakfast chicken sandwich, but after about 5 mins I was told they ran out of biscuits
- chickenI can't eat that chicken. The texture is off.
- chicken filletexpected a bigger chicken fillet
- fake foodIt's like it's fake food.
- feeling badMade me feel really bad after eating.
- hair fibersmy burrito had hair fibers in it
- seasoningMy experience at the restaurant was generally positive. The food was pretty good, though there was a little too much seasoning on the Jerome chicken sandwich. The service and atmosphere were both excellent, receiving a 5 out of 5 for each.
- textureThe texture is off. It's like it's fake food.
If you're looking for some fresh, authentic flavors and unique treats like their Frosted Flakes shake, the food here is definitely worth a try. Just be mindful that some experiences have been marred by texture issues or over-seasoning, so manage your expectations.
Service (4.6 out of 10)
mentioned by 74% of the guests
The service here has its bright spots, with many customers praising the friendly and fast staff, especially individuals like Vivianny for their amazing counter service and going above and beyond. Guests appreciated being served ASAP, contributing to an average score of 4.6. However, the overall customer satisfaction sits at a poor 36.4%, indicating a mixed bag of experiences.
On the flip side, there are quite a few areas needing improvement. Many complaints revolved around poor customer service, including issues with greetings, long drive-through wait times, and staff being distracted, like an employee on their phone. Specific errors, such as drinks being overfilled or incorrect orders, also led to frustration, with 20 negative experiences compared to 12 positive ones.
Service
33
Reviews
36%
Satisfaction
20
negative
1
neutral
12
positive
Rating distribution
What people like
- Friendly, fast staff
- Vivianny's amazing service
- Quick counter service
What people don't like
- Poor customer service
- Long drive-through waits
- Staff errors/distraction
Often praised
- serviceDespite the restaurant appearing understaffed with only two employees, both were remarkably fast and friendly. We would definitely return based on the service alone!
- staffboth people where fast and friendly
- ASAPserved ASAP
- ViviannyVIVIANNY was amazing to deal with I’m so very patient
- ViviannyrShe went above and beyond.
- counter servicewhat took this experience over the top was the women working the counter
- waitMy experience at the restaurant was positive. There was not a long wait, and my original chicken sandwich was great. I appreciate being able to get the sauce on the side, as it allows me to control the amount of sauce per bite.
Frequently criticized
- serviceI WILL NEVER STOP BY THIS PLACE AGAIN. WORST SERVICE EVER.
- accountabilityThe accountability is below bar
- cooks eatingcooks eating (with hands) while cooking
- customer serviceThis place needs to work on its customer service
- customersnobody is ordering food here
- didn't give me any saucedidn't give me any sauce
- drive through wait timeI waited in the drive through for 10 minutes with no response
- employee confusionhe acted confused as to why
- employee on phonethe employee was on his phone
- filling sodasfilling 3 sodas for a drive thru customer
If you catch them on a good day, especially with staff like Vivianny, you might have a great experience. However, be prepared for potential inconsistencies in customer service and longer waits, particularly in the drive-through. It's a bit of a gamble, so manage your expectations.
Ambience (8 out of 10)
mentioned by 21% of the guests
When it comes to ambience, this spot really shines! With a solid score of 8 and customer satisfaction at a great 83.3%, its clear most folks are happy. Out of 6 comments, 5 were positive, highlighting a clean place, including the restrooms, and an inviting atmosphere.
The arcade machine was also a fun, welcome addition. However, its not entirely perfect. There was one comment among the 6 that raised a flag about hygiene.
While the overall vibe is positive, this single concern suggests there might be a small area for improvement to ensure everyone feels completely comfortable and that everything is consistently up to par.
Ambience
6
Reviews
83%
Satisfaction
1
negative
0
neutral
5
positive
Rating distribution
What people like
- Clean environment
- Inviting atmosphere
- Fun arcade machine
What people don't like
- Hygiene concern
Often praised
- atmospherethe atmosphere was inviting
- arcade machineThe arcade machine was a nice addition
- placeThe place was clean
- restroomsincluding their restrooms
Frequently criticized
- hygienethat ain’t hygienic
If youre looking for a place with a generally pleasant and inviting atmosphere, youll likely be pleased here. Just keep in mind there was a minor hygiene concern mentioned, but overall, it seems like a good bet for a comfortable experience.
Value (4 out of 10)
mentioned by 5% of the guests
When it comes to value, the feedback is quite sparse, with no positive sentiments to highlight. The topic scores an average 4, which might suggest some neutrality, but customer satisfaction is a stark 0%, clearly indicating that guests arent finding much to appreciate in this area. This is based on 1 piece of feedback.
However, the single opinion received points directly to a concern regarding the price. One diner felt that for the cost, specifically mentioning $14.00, the portion size of a chicken fillet was underwhelming. This suggests that the perceived value for money, particularly concerning portion size, isnt meeting expectations.
Value
1
Reviews
0%
Satisfaction
1
negative
0
neutral
0
positive
Rating distribution
What people like
What people don't like
- Poor value for price
Often praised
No positive aspects so far.
Frequently criticized
- $14.00for $14.00, I expected a bigger chicken fillet
If youre considering this spot, be aware that value might be a sticking point. With an average score but zero customer satisfaction, it seems the pricing, especially for certain items, isnt quite hitting the mark. You might find yourself expecting more for your money here.
How are the prices at Big Chicken?
Expect to pay about 15 per person, based on 19 reviews. That places it in the $11–$20 category. For a Fast Food Restaurant, it’s fair – not the cheapest, but reasonable for quick bites.
Looking at the breakdown, most guests spend right in that $11–$20 sweet spot, showing a pretty consistent pricing experience.
This chart shows what people usually spend per person, using the 19 most recent reviews.
How this restaurant’s value stacks up against similar spots in San Diego.
We think the pricing here feels quite fair for a Fast Food Restaurant. Its a solid option if youre looking for a quick, good value meal without breaking the bank.
Customer Reviews: what people think about Big Chicken
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Lunch
1
Terrible Chicken Texture, Never Again
My experience at this restaurant was very disappointing, primarily due to the chicken. The texture was off, making it feel like fake food. This dish made me feel really bad after eating it.
I will never go there again.
- chicken1
- texture1
- fake food1
Price per Person
- $11–$20
Visit Type
- Quick Meal
Group Size
- Solo
Service Type
- Takeout
Wait Time
- Long (31+ min.)
1
Horrendous Service, Avoid This Store
My experience at this restaurant was terrible due to the horrendous service. I waited in the drive-through for 10 minutes with no response. When I drove to the window, I could see an employee on his phone, not wearing his headset, which was on the food counter.
Upon entering the building to inform him of the wait, he acted confused. The accountability is below bar, and there were no other customers inside to explain the delay. I do not recommend this store to anyone.
- drive through wait time1
- employee on phone1
- headset usage1
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Takeout
Meal Type
- Lunch
8
Delicious Lunch with a Slaw Wish
My lunch experience was good from start to finish. I ordered the chicken sandwich and opted to substitute the fries for the Jalapeño coleslaw. The coleslaw was delicious, and everything tasted fresh.
My only minor wish was for a little more slaw in the container. 😋
- chicken sandwich8
- Jalapeño coleslaw9
- freshness8
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Immediate (0–5 min.)
9
Quick and Tasty Milkshake Experience
My experience at Nyxd was fantastic! I ordered a half-half milkshake, choosing Caramel and Cookies & Cream. I was pleasantly surprised by how ASAP it was served; I had barely sat down for a minute.
Thank you for the tasty trip.
- milkshake9
- ASAP10
Visit Type
- Quick Meal
Group Size
- Solo
Service Type
- Takeout
Meal Type
- Lunch
Wait Time
- Moderate (16–30 min.)
1
Worst Service Ever
I visited the restaurant on Friday, February 7th, at 1: 20 PM to get some food. The store was slow. The person at the front did not greet me, nor did she say anything while I stood there waiting for her to fill three sodas for a drive-thru customer.
A Hispanic guy came out from the back, went to the register, grabbed something, and then looked back at the girl at the sodas. They shared a chuckle, and he walked out. She continued to fill the three sodas as slowly as possible.
I walked out right after. I WILL NEVER STOP BY THIS PLACE AGAIN. WORST SERVICE EVER.
- greeting1
- filling sodas1
- staff interaction1
What Big Chicken offers
Payments
- Credit cards
Popular for
- Solo dining
Offerings
- Quick bite
- Coffee
Service Options
- Dine-in
- Takeout
Parking
- Free street parking
- Free parking lot
Atmosphere
- Casual
FAQs
What service options are available at Big Chicken?
At Big Chicken, you have convenient service options to fit your needs. You can enjoy your meal by choosing to dine-in, or if you’re on the go, takeout is readily available for a quick and easy experience.
Is parking available at Big Chicken in Barrio Logan?
Yes, parking is made easy for you at Big Chicken. You’ll find both free street parking and a free parking lot available, ensuring a hassle-free visit when you come to enjoy your quick bite.
How does Big Chicken generally perform according to customer feedback?
Big Chicken holds an overall score of 5.6 with a 50% customer satisfaction rate. While Ambience scores well at 8, Food is average at 6.2, and Service (4.6) and Value (4) are areas for improvement.
What do customers enjoy most about the food at Big Chicken?
Many customers appreciate the authentic flavor and perfect touch of spice in the chicken, with specific mentions of delicious items like the Cynthia sandwich and Frosted Flakes shake.
Are there any common complaints about Big Chicken's service or food quality?
Yes, some customers have reported inconsistent service, including long wait times and inattentive staff. There have also been concerns about food quality, such as off textures or hygiene issues.