Planning
- Accepts reservations
oChef » Chicken factory – Seattle
Chicken factory - Seattle
Photo from Chicken factory
Chicken factory at a glance
Seattle First Hill
- 🍗 Chicken Restaurant
$$
Price per Person $21–$30
mentioned by 24 of the guests
#831 out of 858 places to eat in Seattle
#18 Chicken Restaurant out of 21 in Seattle
Average
4.4 out of 10
Food
Service
Ambience
Value
164
Reviews
34.1%
Satisfaction
Often praised
Frequently criticized
The restaurant Chicken factory is a vibrant Chicken Restaurant nestled in Seattle’s bustling First Hill neighborhood. You’ll find a casual atmosphere perfect for a quick bite or a relaxed dinner.
This spot is known for its delicious small plates, making it ideal for sharing and trying a variety of flavors. Whether you’re looking for a convenient lunch or a fun evening out, this place has you covered.
Overview: Introducting Chicken factory
Average
4.4
out of 10
164
Reviews
34.1%
Satisfaction
94
negative
14
neutral
56
positive
What people like
What people don't like
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Verdict: Our expert take on Chicken factory
Food (5.5 out of 10)
mentioned by 82% of the guests
When it comes to the food, it seems like a bit of a mixed bag, with a score of 5.5 (which is average) and customer satisfaction sitting at 51.5% (a mixed result). Many folks rave about the crispy and flavorful fried chicken, often highlighting its fresh taste and excellent sweet & spicy sauce. With 50 positive remarks out of 97 total, theres definitely some good stuff cooking!
However, the culinary journey isnt always smooth. There are 45 negative comments, with some serious concerns like greasy or bland chicken, and even mentions of raw chicken or a bug in food. It seems consistency can be an issue, with some experiences leaving customers feeling quite disappointed.
Food
97
Reviews
51%
Satisfaction
45
negative
2
neutral
50
positive
Rating distribution
What people like
- Crispy, fresh chicken
- Flavorful sauces
- Good portion size
What people don't like
- Inconsistent food quality
- Greasy, bland food
- Food safety concerns
Often praised
- chickenThe chicken was incredibly juicy and breaded to Korean-style perfection.
- crispystill crispy after walking home
- foodMy experience was for a takeaway order, and the food was ready at the expected time. The fried chicken and wings were both crispy and tasty.
- Korean fried chickenMy experience at this restaurant offered decent Korean fried chicken on Capitol Hill. The setup is contactless; you order on a touchscreen at the counter, and they'll notify you when your food is ready.
- fried chickenThe restaurant itself is a small space with a single table and some bar stools. The fried chicken was good and served hot right out of the fryer. It does take a while for the food because it's fried to order.
- sweet and spicy sauceThe sweet and spicy sauce reminds me of the mae play sweet chili sauce, but more gingery
- Korean chickenthe best Korean chicken I've had
- Onion sauceReally like the Onion sauce that they serve
- Rose TteokbokkiTheir Rose Tteokbokki was SOO good
- battered shoestring friesThe battered shoestring fries are my favorite
Frequently criticized
- chickenthe chicken kimchi bowl didn’t have chicken at all
- foodthe food it self is very disappointed
- boneless chickenboneless chicken, It was greasy, bland and tasted strange
- Things tasted offThings tasted off… I’d be careful eating here
- batterThe batter they used to fry the chicken tasted sour and nasty.
- blandIt was greasy, bland and tasted strange
- boneless wingsthere are no boneless wings (for which I paid like 15 dollars)
- bug in foodfound bug literally in the food I ordered
- chicken Mayo bowlBoth were gross
- chicken kimchi bowlBoth were gross
If youre craving crispy, flavorful fried chicken and dont mind a bit of a gamble, it might be worth a try for those standout dishes. However, be aware that quality can be inconsistent, and some experiences have been quite negative, so manage your expectations.
Service (3 out of 10)
mentioned by 62% of the guests
When it comes to service, there are a few bright spots, especially if you're looking for convenience. Customers appreciate the focus on pick-up and delivery, noting that takeaway orders are often ready on time and that delivery can be fast. Some even find the great food worth the wait, and like the idea of ordering ahead.
However, the overall picture for service is quite challenging, with a score of just 3 and customer satisfaction at a low 12.2%. Many of the 30 negative comments out of 41 total experiences highlight painfully slow service, a complete lack of communication, and frustrating waiting times. Issues with touchscreen ordering and unhelpful employees also frequently pop up.
Service
41
Reviews
12%
Satisfaction
30
negative
6
neutral
5
positive
Rating distribution
What people like
- Efficient delivery/pickup
- Order ahead option
What people don't like
- Slow service
- Poor communication
- Unsanitary handling
Often praised
- deliveryThey deliver fast to do doordash
- ordering aheadThe chicken itself was on point, and the sweet potato fries were surprisingly good, remaining crispy even after walking home. I appreciate the kiosk ordering system, but I personally prefer ordering ahead to save time. If they were to implement their own online ordering or link to a preferred service, I would definitely use that.
- pick-up and deliveryThey are geared towards pick-up and delivery
- takeawayMy experience was for a takeaway order, and the food was ready at the expected time. The fried chicken and wings were both crispy and tasty.
- worth the waitThe space itself is nice and clean, but the ambience is not a strong point. Overall, the great chicken is absolutely worth the wait.
Frequently criticized
- serviceMy experience at this restaurant was marked by slow service, which then forced me to use a screen to order. The food took an excessive amount of time to arrive; even simple dishes like fried chicken and steamed rice shouldn't take this long.
- communicationCommunication was a little difficult, i ask for recommendation and they don’t understand what im asking :(
- Dasher wait timeMade my Dasher wait 30 minutes extra
- apologyThere was no apology
- customer serviceThere was a complete lack of communication regarding the delay. While I'm fine with a credit card only policy, a new business with such poor customer service and long wait times is not welcoming. This might explain why there were no other customers present.
- dishonest companyA truly dishonest company.
- e-menuyou have to order through an interactive e-menu without talking to anybody
- employeehe denies it and refuses to give me my wings
- employeesemployees they don’t respond
- food handlingsomeone was marinating chicken with black gloves on then handed me my order with the same gloves on
If you're considering this spot, be prepared for a potentially frustrating service experience, especially if you plan to dine in or expect clear communication. While their delivery and pickup might be a smoother option, the low customer satisfaction suggests significant room for improvement in their overall service approach.
Ambience (2.3 out of 10)
mentioned by 28% of the guests
Unfortunately, when it comes to the vibe, there isnt much positive to report from customer feedback. The overall score for ambience sits at a very low 2.3, indicating a poor experience, and customer satisfaction is at a dismal 0%, which is also considered poor. However, the feedback paints a stark picture, with 13 negative remarks out of 18 total observations.
Many guests reported seeing roaches and even a cockroach infestation on tables meant for dining and the floor, near the dry storage and kitchen. The atmosphere was frequently described as gross or meh, with one person noting a cockroach on wall. '
Ambience
18
Reviews
0%
Satisfaction
13
negative
5
neutral
0
positive
Rating distribution
What people like
What people don't like
- Cockroach infestation
- Roaches on tables
- Gross atmosphere
Often praised
No positive aspects so far.
Frequently criticized
- atmospherethe atmosphere are gross
- floorfloor is slippery so please be careful!
- cockroach infestationhas a cockroach infestation
- cockroach on wallthere was a cockroach on the wall
- dining roomstate of the dining room
- dry storageIn the middle of the afternoon, in broad daylight there were cockroaches crawling on the tables meant for dining and the floor. All within feet of their dry storage and kitchen. It's disgusting to wonder about the state of the kitchen and dining room after hours when the lights are off.
- kitchenAll within feet of their dry storage and kitchen. It's disgusting to wonder about the state of the kitchen and dining room after hours when the lights are off. I hope the owner reads this.
- roachSaw a roach on the counter
- roachesthere were roaches! Not one but two
- tables meant for diningThis restaurant has a COCKROACH INFESTATION. In the middle of the afternoon, in broad daylight there were cockroaches crawling on the tables meant for dining and the floor. All within feet of their dry storage and kitchen.
If a clean and pleasant dining environment is important to you, this might be a place to reconsider. The overwhelming feedback points to significant issues with cleanliness and atmosphere, making it hard to recommend for a comfortable meal.
Value (2.6 out of 10)
mentioned by 18% of the guests
Looking at the overall value, theres a small silver lining. Out of 8 customer remarks, one person did find the price to be decently priced, suggesting that for some, the cost might not be an issue. However, the general consensus is far less positive, with 6 out of 8 remarks expressing dissatisfaction.
Many found the price crazy and quite expensive for how little you get, feeling ripped off. Concerns about portion sizes and pending charges on the total amount' were also noted. Both the poor score of 2.6 and very low customer satisfaction at 12.5% highlight significant issues with value.
Value
8
Reviews
12%
Satisfaction
6
negative
1
neutral
1
positive
Rating distribution
What people like
- Decent pricing
What people don't like
- Expensive for portions
- Crazy high prices
- Unexpected charges
Often praised
- priceDecently priced
Frequently criticized
- priceyou have to order through an interactive e-menu without talking to anybody
- pending chargemanaged to some how make a pending charge
- portion sizesquite expensive for how little you get
- total amountmy bank that I have been charged over 37 dollars
If value is a top priority for you, this spot might disappoint. Many customers felt the prices were too high for what you received, with concerns about portion sizes and even billing issues. Be prepared for a potentially hefty bill, or consider other options if budget is a priority.
How are the prices at Chicken factory?
You’re looking at roughly 28 per person – reported by 24 diners. That puts it in the $21–$30 category. For a Chicken Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Interestingly, while the average is in this range, most recent reviews actually show prices clustering more around the $11–$20 mark, suggesting a nice mix of more affordable and slightly more premium options.
This chart shows what people usually spend per person, using the 24 most recent reviews.
Heres how this restaurants value for money stacks up against similar spots in Seattle.
Overall, for a Chicken Restaurant, we think the pricing feels pretty fair. It offers flexibility, so you can likely find something that fits your budget, whether you’re looking for a quick, affordable bite or something a bit more special.
Customer Reviews: what people think about Chicken factory
Price per Person
- $41–$50
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Long (31+ min.)
2
Terrible Food, Service, and Price
My experience at the restaurant was extremely disappointing. The chicken took forever to arrive and had absolutely no flavor. To make matters worse, the price was crazy, and the service was abysmal.
I was very unhappy with my visit.
- chicken2
- price1
- service1
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Takeout
1
Raw chicken served, avoid this place
I wish I had listened to the reviews. They straight up served me raw chicken. This experience was incredibly disappointing.
- raw chicken1
Visit Type
- Food Exploration
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Moderate (16–30 min.)
1
Tiny Chicken Spot with Awful Taste
I visited a very tiny chicken spot located right next to QFC. It's a busy place, and I arrived at 1 am. Be prepared for a wait of about 30 minutes for your order.
While the chicken looked good, the taste was AWFUL. After just one bite, it tasted like fish in a bad way. Unfortunately, all the pieces had a fishy flavor, suggesting I might have received a bad batch of chicken.
- chicken spot5
- place5
- chicken1
- fishy flavor1
- wait2
Visit Type
- Quick Meal
Group Size
- Solo
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
2
Empty Restaurant, Unclear Experience
My experience at the restaurant was quite unusual. Upon entering, the door was open, but there was literally nobody there. Not a single soul was present – no one ordering and no one working.
The only sound was the faint hum of a dishwasher running.
- dishwasher running5
- nobody there2
- nobody ordering2
- nobody working2
Price per Person
- $11–$20
Visit Type
- Food Exploration
Service Type
- Dine-in
Meal Type
- Lunch
10
Wonderful Butter Garlic Chicken!
My experience at the restaurant was fantastic, especially with the half chicken with butter garlic flavor. The chicken was very good, and the taste was wonderful for me. I loved the strong smell of butter with crispy garlic.
It's the best fried chicken spot! 🥰
- half chicken9
- butter garlic flavor10
- chicken9
What Chicken factory offers
Accessibility
- Wheelchair accessible entrance
Crowd
- Family-friendly
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Wi-Fi
- Free Wi-Fi
Offerings
- Small plates
- Quick bite
Dining options
- Dinner
- Lunch
Service Options
- Dine-in
- Takeout
- Delivery
Pets
- Dogs allowed outside
Atmosphere
- Casual
FAQs
What dining and service options are available at Chicken factory?
At Chicken factory, you can enjoy a variety of service options including convenient dine-in, takeout, and delivery. Whether you’re planning for lunch or dinner, you’ll find flexible dining choices to suit your schedule. You can also make reservations for your visit.
Is Chicken factory family-friendly and accessible?
Yes, Chicken factory is good for kids, making it a great spot for families. For those with pets, dogs are allowed outside. The restaurant also features a wheelchair accessible entrance and offers free Wi-Fi for your convenience.