Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » KFC – Seattle
KFC - Seattle
Photo from KFC
KFC at a glance
Seattle Bitter Lake
- 🍗 Chicken Restaurant
$$
Price per Person $21–$30
mentioned by 57 of the guests
#843 out of 858 places to eat in Seattle
#20 Chicken Restaurant out of 21 in Seattle
Poor
3.9 out of 10
Food
Service
Ambience
Value
316
Reviews
29.1%
Satisfaction
Often praised
- Delicious hot food
- Crispy chicken
- Clean premises
Frequently criticized
- Poor value
- Long wait times
- Unpleasant atmosphere
The restaurant KFC in Seattle’s Bitter Lake neighborhood is your go-to spot when you’re craving a quick bite. This popular chicken restaurant offers a casual and welcoming atmosphere, perfect for a relaxed meal.
Whether you’re dining in for lunch or dinner, or simply grabbing a convenient takeout, you’ll find a satisfying experience here. You can easily enjoy a delicious meal without a long wait, making it an ideal choice for busy schedules.
Overview: Introducting KFC
KFC offers a mixed experience, with many appreciating the core product. Customers frequently praise the delicious and hot food, particularly the chicken, which is often described as crispy.
The service also receives positive remarks, with many highlighting the helpfulness of the staff. However, the overall perception is tempered by concerns.
Guests often find the offerings to be expensive, leading to questions about the overall value. Some experiences also point to inconsistencies in service and the general dining environment, which can detract from the visit.
Poor
3.9
out of 10
316
Reviews
29.1%
Satisfaction
206
negative
18
neutral
92
positive
KFC currently holds a Restaurant Score of 3.9, placing it in the poor category, and its Customer Satisfaction stands at a low 29.1%, also indicating poor sentiment. This significant divergence between the two metrics suggests that while some aspects might be appreciated, a substantial portion of patrons leave feeling dissatisfied.
Delving deeper, the Food (4.9) is the highest-rated aspect, suggesting the core product generally meets expectations. However, Value (2.4) is a clear weak point, frequently cited as a concern.
Service (3.5) and Ambience (3.8) hover in the average to poor range. These insights are drawn from 316 customer comments, with 92 positive remarks and 206 negative ones.
What people like
- Delicious, hot food
- Crispy chicken
- Generally clean premises
What people don't like
- Poor value for money
- Significant wait times
- Unpleasant dining atmosphere
KFC presents a clear case of mixed experiences. While the core product, the chicken, often satisfies cravings with its delicious and crispy quality, other aspects frequently fall short.
The Recommendation Score of 4.1 suggests a cautious approach is warranted. If you’re primarily seeking a quick fix for fried chicken and are prepared for potential issues with pricing or wait times, KFC might suffice.
However, for a consistently pleasant and value-driven dining experience, you might find yourself looking elsewhere.
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Verdict: Our expert take on KFC
Food (4.9 out of 10)
mentioned by 81% of the guests
When it comes to the food, it's a bit of a mixed bag, with a score of 4.9 indicating an average experience, and customer satisfaction sitting at a mixed 41.5%. Many of the 51 positive comments praise the crispy chicken, delicious mango habanero sauce, and comforting mashed potatoes and biscuits. Customers often found the food fresh, tasty, and a convenient option for a meal.
However, there are 60 negative remarks that point to some significant issues. Common complaints include stale fries, dry chicken, and food cooked with old oil. Some also noted small portions and flavorless items, with several instances of incorrect orders or items being unavailable, leading to disappointment.
Food
123
Reviews
41%
Satisfaction
60
negative
12
neutral
51
positive
Rating distribution
What people like
- Crispy chicken
- Fresh food
- Good sauces
What people don't like
- Dry chicken
- Stale fries
- Small portions
Often praised
- foodThe food was delicious and hot.
- chickenchicken was crispy and not saggy
- hot wingscooked to order hot wings were very good
- 1 drumstickMy first delivery experience was a delight! I ordered 2 thighs, 1 drumstick, mash taters and gravy, and a biscuit. It felt like a Merry Christmas 🎄🤶☃️🎅, especially enjoying the mashed taters and gravy, which I haven't had since before the pandemic.
- 2 thighsordered 2 thighs
- FoodFood:5
- KFCbest KFC I've eaten at
- Thai KFCthis location it’s taste almost similar to Thai KFC
- best optionsbest options to get the perfect combo
- biscuitand biscuit
Frequently criticized
- chickenDespite being advertised as open, they were not. It was also disappointing that they routinely ran out of chicken, which is a significant problem for a chicken restaurant. Furthermore, they seemed too lazy to prepare food within the last hour of being open, which is unacceptable.
- foodThis is my fourth consecutive visit to the Aurora location, and each time something was unavailable or the food was prepared wrong. I kept telling myself it wouldn't happen the next time, but tonight was my LAST straw; I'm fed up!
- friesMy experience at the restaurant was not good. I did not like the food, as the fries were reheated and salty. Additionally, they told us to wait 5 minutes, but we ended up waiting 15 minutes.
- Foodall I could taste was salt. I bought crispy which I love
- crispy chickenput the crispy on top of the regular!!
- drum sticksdrum sticks were so tiny
- mac and cheesethe mac and cheese was awful
- 2-piece drumstick and thigh comboa drumstick and a back
- 9pc mealordered the 9pc meal got 8pc
- Dr Pepperthey still give me the wrong drink
If you're craving classic fried chicken and sides, you might find some good options, especially if you catch them on a fresh batch. However, be prepared for a potentially inconsistent experience with quality and order accuracy, so it might be a hit-or-miss visit.
Service (3.5 out of 10)
mentioned by 82% of the guests
When it comes to service, it seems like this spot is a bit of a mixed bag, with a low score of 3.5 and customer satisfaction sitting at a rather poor 24.6%. While many of the 134 comments point to significant issues, there are bright spots! Some customers praise the friendly staff, nice cashier, and team work, noting quick orders and helpful employees, especially Florencia, who made a positive impression.
However, the majority of the 98 negative comments highlight considerable challenges. Common complaints revolve around long wait times, rude staff, wrong order issues, and poor customer service or communication, often leading to frustrating experiences with order fulfillment and employee attention.
Service
134
Reviews
24%
Satisfaction
98
negative
3
neutral
33
positive
Rating distribution
What people like
- Friendly, helpful staff
- Quick orders sometimes
- Good team work
What people don't like
- Long wait times
- Rude staff
- Order accuracy issues
Often praised
- serviceThis is the type of food and service that has me returning
- staffthe nicest and most helpful staff I've ever experienced
- wait timethe wait time wasn't bad at all
- FlorenciaFlorencia our cashier was absolutely amazing nicest woman
- customer serviceamazing customer service
- act of kindnessnicest act of kindness that restored my belief in people
- cashiermy cashier was very nice and helpful
- convenient stopconvenient stop for a dinner bucket
- deliveryMy first delivery experience was a delight! I ordered 2 thighs, 1 drumstick, mash taters and gravy, and a biscuit.
- employeesThe employees are friendly and polite.😁👌
Frequently criticized
- servicevery unprofessional the worst service I have ever experienced
- waiting timeit is always 20 minutes even when it appears there are few other customers
- wait timeDespite the place not being busy, we encountered significant delays and a lack of attention from the staff. We waited in line while making direct eye contact with two employees who completely ignored us. An existing customer was immediately served for drink refills, bypassing us without a word.
- customer serviceshe's not great at customer service
- drive-thruMy experience at this restaurant was disappointing. There was no one in the drive-thru at dinner time, which should have been a warning sign. The server was curt and rude.
- in-store ordersYOU'LL WAIT 30 MINS OR LONGER FOR CHICKEN ONLY! THEY IGNORE ALL IN-STORE ORDERS AND FOCUS ON DRIVE THRU AND ONLINE ORDERS! I HAD TO LITERALLY ASK FOR MY ORDERS AFTER 30 MINS.
- orderEvery time I come here, they screw up my order. However, the food is always good.
- order accuracywas given corn as a side rather than the Mac and cheese I asked for
- ServiceService:1
- drive thrugirl doing the drive thru couldn't speak any English
Given the low customer satisfaction and frequent complaints about wait times and order accuracy, you might want to manage your expectations if you're looking for quick, seamless service. While some staff members shine, be prepared for potential delays and communication hiccups.
Ambience (3.8 out of 10)
mentioned by 17% of the guests
Some guests have found the restaurant's environment to be quite pleasant, praising its overall cleanliness and fresh atmosphere. The spacious parking area also received positive remarks, making visits convenient. Even the restrooms were noted for being clean and accessible, contributing to a comfortable experience.
However, the ambience largely struggles, reflected in a 3.8 score and a poor 33.3% customer satisfaction, based on 18 opinions (12 negative vs 6 positive). Many found the atmosphere generic or plasticky, with concerns about dirty tables and unavailable restrooms. External disturbances, like a difficult parking lot and homeless individuals bothering guests, also significantly impacted the overall feel.
Ambience
18
Reviews
33%
Satisfaction
12
negative
0
neutral
6
positive
Rating distribution
What people like
- Clean environment
- Accessible restroom
What people don't like
- Generic atmosphere
- Dirty facilities
- External disturbances
Often praised
- atmosphereclean fresh atmosphere is nice
- cleanlinessVery clean
- environmentNice clean environment
- parking areael parque adepto muy amplio y cómodo
- restroomme dejó usar el baño
- store cleanlinessstore was also very clean
Frequently criticized
- atmosphereMy experience at the restaurant was disrupted by a "crazy lady" who was yelling from outside, scaring away two customers while I was inside. This incident significantly impacted the atmosphere.
- AtmosphereAtmosphere:1
- ambiancehomeless guy with his shirt of harassing customers and the staff really added to the ambiance
- hole in the bowlthere was a hole in the bowl
- homeless bother youHomeless bother you as you eat
- lobby cleanlinessthey don't wash their hands or clean the lobby
- parking lotsmall and difficult to access parking lot
- placeThis is some straight-up bull ish. No wonder the damn place is empty.
- restroomsno open restrooms to wash my hands
- table cleanlinesswipe down the tables it was very disgusting
If a clean environment and accessible restrooms are your top priorities, you might find some positives here. However, be prepared for a potentially generic atmosphere, cleanliness issues, and possible external disturbances that could detract from your visit.
Value (2.4 out of 10)
mentioned by 31% of the guests
Alright, lets talk value! While the overall score for this topic sits at a poor 2.4, and customer satisfaction is a very low 4.9%, a couple of folks did manage to find some bright spots. Out of 41 total opinions, 2 mentioned finding value, with one happy customer even noting they could enjoy a meal at Red Robin plus a beer.
It seems for a select few, theres a glimmer of good value to be found. However, the overwhelming sentiment leans heavily negative, with 36 critical comments. Many customers felt the prices were simply too expensive, citing issues like unexpected sauce fees, being overcharged, and frustratingly inconsistent promos.
Its clear that for most, the perceived value just isnt there, leading to significant disappointment.
Value
41
Reviews
4%
Satisfaction
36
negative
3
neutral
2
positive
Rating distribution
What people like
What people don't like
- High prices
- Extra fees
- Misleading promos
Often praised
- Red RobinI can eat at Red Robin plus a beer
- valueMy experience at this restaurant was mostly positive, with great value and good food. However, the drive-thru could be improved, as the headphones used made it difficult for the staff to hear my order.
Frequently criticized
- priceMy experience was disappointing due to the portion sizes. It cost $11 for a child's meal, and the sizes are shrunk down to a tiny little box. For comparison, McDonald's is half the price with twice the size.
- pricesThey advertised a Meal Deal, but I was charged $50 for chicken, which is hardly a deal. When I tried to ask why the prices were different, the lady couldn't understand me. I hate KFC and will never go back.
- $11for only $11, such a deal!
- $19The staff member was nice enough and gave me the right drink, but when I told her they also missed my side of Mac & Cheese, she came back, and I was given just the Mac & Cheese and nugget bowl, which again was not what I ordered. Almost $19 for a wrong order TWICE is unacceptable.
- $5 meal dealadvertise the $5 meal they are selling nationally. Except, they don't sell this $5 deal
- $7 fill-upthe $7 fill-up becomes $9 here
- Cheap Chicken Tuesdaysupposed to be Cheap Chicken Tuesday. This particular place doesn’t honor it
- Meal Dealadvertise Meal Deal ..since when is 50 $ for chicken a deal?
- TV addask why Tv add said 21$$
- expensiveTo make matters worse, there were no open restrooms available to wash my hands. The entire experience was also very expensive. I'm leaving this as a reminder to myself to never go back.
If you're looking for a good deal, you might want to proceed with caution, as many customers found the prices too high and felt overcharged. It seems the value here is a real hit-or-miss, so be sure to double-check prices and promotions before you commit.
How are the prices at KFC?
You’re looking at roughly 26 per person – reported by 57 diners. That puts it in the $21–$30 category. For a Chicken Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
While many diners in the area tend to spend a little less, this restaurant’s pricing is still very much in a popular range, offering a solid mid-tier option.
Here’s a quick look at what guests spend per person, based on the latest 57 reviews.
Comparing value for money: how this restaurant stacks up against similar spots in Seattle.
Overall, we think the pricing feels quite fair for a Chicken Restaurant in Seattle, especially considering its a popular mid-range option. Its a solid choice if you’re looking for quality without breaking the bank.
Customer Reviews: what people think about KFC
Visit Type
- Delivery
Service Type
- Delivery
1
Terrible Food and Inaccurate Pickup Times
My experience at this KFC was quite negative. I suffered from bad diarrhea after eating there, and this happened twice. Consequently, I will not be returning for a third time.
Additionally, when I ordered through DoorDash and the app indicated the order was "ready for pickup, " it was not ready at all. While this was not a major issue, it was rather annoying, and I would prefer more honesty regarding readiness times.
- bad diarrhea1
- ready for pickup3
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
6
Fresh Food, Inconsistent Refill Policy
My experience at this restaurant was a mixed bag. The food was made fresh, which was a definite plus. However, the service regarding drinks was quite frustrating.
They do not offer free refills, which I found crazy considering the soda costs less than the cup. What's more concerning is that they seem to selectively charge customers for refills based on personal preference. I witnessed the man in front of me receive his refill for free, only for others to be charged.
This inconsistency in policy and application is a significant dealbreaker.
- food8
- free refills2
- selectively charge customers1
- refills2
Price per Person
- $11–$20
Visit Type
- Quick Meal
Group Type
- Family
Group Size
- Small Group
Service Type
- Dine-in
Wait Time
- Long (31+ min.)
1
Terrible Service, Avoid This Location
My experience at this restaurant was defined by epitome of poor customer service. Despite the place not being busy, we encountered significant delays and a lack of attention from the staff. We waited in line while making direct eye contact with two employees who completely ignored us.
An existing customer was immediately served for drink refills, bypassing us without a word. Another employee, while counting cash, promised to assist us but never did. When the first employee finally returned, she informed us of an 18-minute wait for a single piece of chicken.
Although the second employee later mentioned a shorter wait, we had already decided to leave. Based on other reviews, this incredibly poor service seems to be a recurring issue at this location. I strongly advise avoiding this location if at all possible.
- customer service1
- employees1
- wait time1
Price per Person
- $11–$20
Visit Type
- Quick Meal
Group Type
- Solo Dinner
Group Size
- Solo
Service Type
- Takeout
Wait Time
- Short (6–15 min.)
1
Horrible Service, Avoid This Place
My experience at this restaurant was marked by horrible customer service. Despite there being only one person ahead of me for a pickup order and three staff members behind the counter, I was completely ignored. There was no greeting or acknowledgment, even after making eye contact.
A staff member prioritized helping a seated customer with a refill over assisting me. The drive-thru line was empty, yet I continued to be ignored. Eventually, I was asked for my order, and upon requesting the crispy chicken, I was told it would take 18 minutes.
At that point, I decided to leave without ordering. Based on other reviews, it seems bad customer service is the norm here. I strongly advise against going here and recommend avoiding this place.
- customer service1
- ignored1
- wait time2
Price per Person
- $21–$30
Visit Type
- Quick Meal
Group Size
- Solo
Service Type
- Dine-in
Wait Time
- Long (31+ min.)
Noise Level
- Quiet
2
KFC: Overpriced and Underwhelming Experience
My experience at this KFC was largely disappointing. The food was about what I'd expect from KFC, which in my opinion isn't great, but you'll have to decide for yourself. The atmosphere wasn't good; it's a basic fast food restaurant with a small and difficult-to-access parking lot.
Despite only two other customers inside, the lot was full. The soda fountain was broken, with a sign indicating refills would cost $. 99.
While a small amount, it felt like a slap in the face, especially considering the already high prices for drinks. The service was very subpar. I ordered Mac and cheese via kiosk but received corn instead.
I waited 15 minutes for my food, even with only one person ahead of me in line, and that person also experienced a significant wait. The prices were crazy; a basic combo cost more than many sit-down restaurants, with individual sides exceeding $5 and fried pickles costing $5. 99 for just 8 pieces.
This location's pricing, possibly due to its Aurora Avenue location, felt like gouging. Ultimately, this place has no redeeming qualities, failing on the adage of 'good, fast, and cheap. ' 👎🏼👎🏼
- food2
- atmosphere1
- parking lot2
What KFC offers
Crowd
- Family-friendly
- Tourists
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
- Free Wi-Fi
- Wi-Fi
Offerings
- Small plates
- Quick bite
Dining options
- Dinner
- Seating
- Lunch
- Dessert
Service Options
- No-contact delivery
- Takeout
- Delivery
- Dine-in
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
FAQs
What parking and accessibility options are available at KFC in Bitter Lake?
You’ll find convenient free street parking and a free parking lot with usually plenty of space. For accessibility, KFC offers a wheelchair accessible entrance, parking lot, seating, and restroom, ensuring a comfortable visit for everyone.
Is KFC in Seattle's Bitter Lake a good place for families, and what dining options do they offer?
Absolutely! KFC is good for kids, providing a dedicated kids’ menu and high chairs. You can enjoy dining in for lunch or dinner, or opt for convenient no-contact delivery, takeout, or standard delivery services.
How does KFC generally score with customers?
KFC receives an overall Restaurant Score of 3.9, indicating a poor general sentiment. While Food scores highest at 4.9, Value is a significant concern at 2.4. Service and Ambience are also rated poorly at 3.5 and 3.8 respectively.
What do customers say about the food at KFC?
Many customers appreciate the food, describing it as delicious and hot. The chicken is often praised for being crispy. However, some negative opinions mention issues like items being unavailable or prepared incorrectly.
Is KFC considered good value for money?
Customer feedback indicates that value is a major concern at KFC, with a low score of 2.4. Many patrons feel the prices are too high for the portion sizes, and some promotions advertised nationally are not honored, leading to disappointment.