Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » KFC – Seattle
KFC - Seattle
Photo from KFC
KFC at a glance
Seattle Ballard
- 🍗 Chicken Restaurant
$$
Price per Person $11–$20
mentioned by 9 of the guests
#849 out of 858 places to eat in Seattle
#21 Chicken Restaurant out of 21 in Seattle
Poor
3.4 out of 10
Food
Service
Ambience
Value
247
Reviews
21.9%
Satisfaction
Often praised
- Chicken quality
- Cleanliness
Frequently criticized
- High prices
- Order accuracy
The restaurant KFC in Seattle’s vibrant Ballard neighborhood is your go-to Chicken Restaurant, offering a classic experience for those craving delicious fried chicken. You’ll find a welcoming spot perfect for lunch or dinner, whether you’re dining in or grabbing a quick bite.
With convenient service options like no-contact delivery, takeout, and dine-in, it’s easy to enjoy your favorite meals. This Ballard eatery is known for its family-friendly atmosphere, making it a great choice for everyone.
Overview: Introducting KFC
KFC offers a familiar experience, with many customers finding comfort in their classic chicken dishes. While the food often hits the spot, the overall visit can be a mixed bag, with some positive interactions with the staff and a generally clean environment.
However, guests frequently express concerns about the prices and the accuracy of their order. These issues can sometimes overshadow the positive aspects, leading to a less consistent experience for diners.
Poor
3.4
out of 10
247
Reviews
21.9%
Satisfaction
181
negative
12
neutral
54
positive
Looking at the numbers, KFC has an overall restaurant score of 3.4 out of 10, which places it in the poor category. Customer satisfaction also reflects this, standing at a low 21.9%.
These figures are drawn from a substantial 247 customer comments, with 54 positive remarks contrasting with 181 negative ones. Delving deeper, the Food (4) is considered average, often praised for its quality.
However, Service (2.8) and Value (2.1) both fall into the poor range, indicating significant areas for improvement. The Ambience (4.7) is rated as average, suggesting it’s generally acceptable but not a standout feature.
What people like
- Reliable chicken dishes
- Clean dining environment
- Friendly staff interactions
What people don't like
- High, inconsistent pricing
- Frequent order errors
- Slow service times
With a recommendation score of 3.4, KFC presents a somewhat challenging proposition. While you might find their classic chicken satisfying and the dining area clean, be prepared for potential frustrations regarding the cost and the accuracy of your order.
If you’re craving their specific chicken and are willing to overlook potential service hiccups or price concerns, it might be worth a visit. However, if consistent value and flawless service are priorities, you might find yourself disappointed.
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Verdict: Our expert take on KFC
Food (4 out of 10)
mentioned by 74% of the guests
When it comes to the food, opinions are quite a mixed bag, with a score of 4 indicating an average experience, yet customer satisfaction sits at a rather low 28%. Out of 100 comments, 28 were positive, highlighting that when it's good, the fried chicken, coleslaw, warm rolls, and mashed potatoes really hit the spot, often described as fresh and satisfying. However, the majority of the 63 negative comments point to significant issues.
Many found the food to be cold, stale, or exceptionally greasy. There are also frequent complaints about low food quality, tiny chicken pieces, and orders being incorrect or incomplete, sometimes even leading to reports of food poisoning.
Food
100
Reviews
28%
Satisfaction
63
negative
9
neutral
28
positive
Rating distribution
What people like
- Chicken hits craving
- Coleslaw and rolls
- Mashed potatoes good
What people don't like
- Food often cold
- Greasy, low quality
- Causes food poisoning
Often praised
- foodThe employees were friendly and helpful, contributing to a pleasant atmosphere. The food was good. I have visited multiple times and will continue to do so.
- chickenTheir chicken & cold slaw I especially enjoy
- KFCReally good KFC
- KFC friedKFC fried always hit right
- best chickenstill the best chicken!
- chicken and mash potatoessomething that will fill your chicken and mash potatoes craving
- chicken sandwichnew chicken sandwich at this location and it is the only sandwich
- coleslawTheir chicken & cold slaw I especially enjoy
- cornmash potato, gravy, corn, etc.
- everything I wantedthey had everything I wanted to order
Frequently criticized
- chickenmaybe the chicken that they return for something bad give it to another person
- foodfood was under a heat lamp for a long amount of time
- chicken sandwichMy experience at the restaurant was not great, primarily due to the chicken sandwich. I didn't like the chicken sandwich. There was only mayo and pickles on it.
- biscuitsevery biscuit they gave us was very small
- food qualityIt's crazy. Additionally, the food quality varies, so it's important to check your order before you leave the line to ensure accuracy.
- meatthe meat was very tasteless and dry
- sauceI spent $25 on food for 2 people, and they left out half of one person's meal. There was also no sauce and no straws for the drinks. We were asked to pull forward and wait, and the food was exceptionally greasy.
- 3 piece mealThe 3 piece meal is all dark meat
- Dr Pepperignored my request to have a Dr Pepper
- KFC in Kentuckythe KFC there was worse
If youre craving classic fried chicken and dont mind taking a chance, you might get a decent meal. However, be prepared for potential disappointment with cold, greasy, or incomplete orders, as consistency seems to be a major issue here.
Service (2.8 out of 10)
mentioned by 72% of the guests
When it comes to service, a few customers have shared some bright spots, noting that employees can be friendly and helpful, often providing quick service. Some even mentioned having no complaints, getting their food relatively fast. Out of 97 comments, 17 were positive, highlighting moments where the staff was polite and efficient.
However, the overall sentiment paints a different picture, with a score of just 2.8 and customer satisfaction at a low 17.5%. Many experiences describe unfriendly service, long waiting times, and rude staff, with issues like missing items and managers being unresponsive. A significant 79 negative comments point to a need for serious improvement in customer service and order accuracy.
Service
97
Reviews
17%
Satisfaction
79
negative
1
neutral
17
positive
Rating distribution
What people like
- Friendly staff
- Quick service
What people don't like
- Unfriendly service
- Long wait times
- Order accuracy issues
Often praised
- serviceThe service was fantastic.
- staffthey were very nice saying that next time
- biscuitsthey included them in my order!
- employeesemployees were friendly and helpful
- good serviceThey have good service & nice people
- nice peopleFamilies I know also enjoy their food. They offer good service and have nice people.
- no complaintsNo complaints
- takeoutit was always quick and easy, their location
- waitwithout having to wait 20mins
Frequently criticized
- staffEven a 3-piece tender meal cost $5 and only came with one sauce, with additional sauces incurring extra charges. The staff did not speak English, which made communication difficult, and I felt like they were ripping people off. Typically, meals here are around $10-15 per person, making this an exceptionally bad value.
- serviceMy experience at this restaurant was marked by very slow service. I had to place my order 6 times for it to be understood, which was frustrating given it was a normal order with nothing unusual about it.
- orderThe prices are VERY Overpriced, and the chicken portions are tiny; it's like they harvest the chicks 3 days after hatching. They consistently never get the order right and I am always over-charged. Last time, they screwed up my order and initially stated it would come to around $20, but at the window, they charged me $35.
- waiting timeI went there to get some chicken and was told I needed to wait 15 minutes for my order because the machine was having problems. I feel that they should have offered a free item to compensate for my time and inconvenience.
- customer serviceRude, terrible, unacceptable customer service!!
- managementThis place needs better management
- ordersthe orders how consistently incorrect in the Drive-Thru
- refundwont pick up the phone to issue a refund
- Customer serviceTheir Customer service needs work
- EnglishEnglish is not spoken at this store
If you're considering a visit, be prepared for a potentially challenging service experience. While some find the staff friendly and quick, the overwhelming feedback suggests significant issues with wait times, order accuracy, and overall customer interaction. It might be best to manage your expectations or consider other options if service is a top priority for you.
Ambience (4.7 out of 10)
mentioned by 20% of the guests
When it comes to ambience, this spot presents a bit of a mixed bag. Despite a mixed customer satisfaction of 40% and an average score of 4.7, many guests appreciate the restaurants interior. Based on 8 positive remarks, patrons frequently highlight the overall cleanliness, comfortable seating, and a pleasant interior that even sparked great memories for some.
However, the overall experience is pulled down by several issues, highlighted in 12 negative comments. The restaurants location and its parking lot are frequently criticized, often described as messy or in rough shape. Additionally, concerns about the dangerous drive-thru exits and relatively low lighting make it challenging for some visitors.
Ambience
20
Reviews
40%
Satisfaction
12
negative
0
neutral
8
positive
Rating distribution
What people like
- Clean interior space
- Comfortable seating
What people don't like
- Challenging location access
- Poor parking lot
- Dangerous drive-thru exit
Often praised
- cleanlinessestablishment was very clean
- storeI like the store and I like the food, but the orders are consistently incorrect in the Drive-Thru. It's frustrating when you expect one thing and receive another.
- cleanAt least it was clean
- great memoriesGreat memories of dining with family and friends.
- interiorclean interior
- seatingMy experience at this restaurant was positive regarding the service and the interior. The service was good, and the interior was clean with plenty of seating. However, the parking lot is in rough shape, and the relatively low lighting can make it hard to notice while driving past.
Frequently criticized
- locationtheir location just isn’t ideal for pulling out onto Market
- restaurantthe restaurant is small
- dangerous drive-thrudangerous. I came through the drive thru
- drive thru exitsdrive thru exits directly onto a main street
- lightingThe service was good, and the interior was clean with plenty of seating. However, the parking lot is in rough shape, and the relatively low lighting can make it hard to notice while driving past.
- parking lotparking lot is in some rough shape
- placeHorrible place!!!
- plastic strawsThey have also jacked the prices way up. Furthermore, they are still using the old plastic straws, and the soda machine is always mixed incorrectly. I question how they stay in business.
- ratingsplace so low ratings
If a clean interior and comfortable seating are your top priorities, you'll likely find this place agreeable. However, be prepared for potential frustrations with its challenging location, parking, and drive-thru, which significantly impact the overall experience.
Value (2.1 out of 10)
mentioned by 24% of the guests
It seems that finding good value here is a rare gem, with only 1 positive opinion out of 30, where one customer did feel their purchase was worth every penny. However, the overall sentiment for value is quite poor, reflected in a score of just 2.1, and customer satisfaction also lags significantly at 3.3%. On the flip side, a whopping 27 opinions point to significant issues.
Many customers felt the prices were too high, often complaining about being over-charged or encountering false advertising regarding deals. It appears many found the meals too expensive, leading to frustration.
Value
30
Reviews
3%
Satisfaction
27
negative
2
neutral
1
positive
Rating distribution
What people like
What people don't like
- High prices
- False advertising
- Often overcharged
Often praised
- every pennyWorth every penny!
Frequently criticized
- pricesMy experience was disappointing as the restaurant never honors any of the National ads. They have also jacked the prices way up. Furthermore, they are still using the old plastic straws, and the soda machine is always mixed incorrectly.
- priceI rarely get food here and will never again. The prices are VERY Overpriced, and the chicken portions are tiny; it's like they harvest the chicks 3 days after hatching. They consistently never get the order right and I am always over-charged.
- $25 on foodSpent $25 on food for 2 people
- 2 for $6 dealrefused to give us the 2 for $6 deal
- advertised pricenone of them sell their food for the price you advertise on TV
- advertising pricelocations, which do not honor the advertising price
- affordabilityno longer exactly quite as "affordable"
- billcharged us $28
- charged me $35They consistently never get the order right and I am always over-charged. Last time, they screwed up my order and initially stated it would come to around $20, but at the window, they charged me $35. NEVER AGAIN!
- charged me morecharged me more then what i had origanly thought
If youre looking for good value, this might not be the place for you, as many customers felt the prices were too high and deals werent honored. Youll likely find yourself disappointed by the cost, so its probably best to manage your expectations or look elsewhere.
How are the prices at KFC?
You’re looking at roughly 20 per person – reported by 9 diners. That puts it in the $11–$20 category. For a Chicken Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
While our data is based on a limited 9 customers, it gives us a good indication. We see prices are a bit spread out, with some diners spending less and others opting for more premium choices.
Here’s a quick look at what guests spend per person, based on the latest 9 reviews. While the data is limited, it gives us a good indication of the spending habits.
How this restaurant’s value stacks up against similar spots in Seattle.
Overall, we think the pricing feels pretty fair for a Chicken Restaurant. It offers a good balance, letting you choose between more budget-friendly bites and something a bit more special.
Customer Reviews: what people think about KFC
Visit Type
- Regular Visit
10
Fantastic Service and Perfect Crispy Chicken
My experience at the restaurant was fantastic. The full bucket of Extra Crispy was perfect as usual. It was worth every penny!
- full bucket of Extra Crispy10
- service10
- every penny10
Price per Person
- $21–$30
Visit Type
- Quick Meal
Service Type
- Takeout
Meal Type
- Lunch
Wait Time
- Short (6–15 min.)
2
Consistently Late and Rude Service
My experience at this restaurant has been consistently negative due to their late opening times and rude service. Three times in a row, I've had to wait over 15 minutes for them to get their system up and running. They are always late to open and are very rude to customers.
The manager should seriously consider firing himself.
- opening times2
- service1
- manager1
Visit Type
- Quick Meal
Service Type
- Takeout
1
Overpriced and Incorrect Orders
My experience at this restaurant was extremely disappointing. I rarely get food here and will never again. The prices are VERY Overpriced, and the chicken portions are tiny; it's like they harvest the chicks 3 days after hatching.
They consistently never get the order right and I am always over-charged. Last time, they screwed up my order and initially stated it would come to around $20, but at the window, they charged me $35. NEVER AGAIN!
- price1
- chicken1
- order1
Visit Type
- Quick Meal
1
Worst KFC Service in Seattle
My experience at this KFC location was extremely negative. I encountered the worst customer service in the entire Seattle area. The staff were rude and very disrespectful, and to make matters worse, they seemed unwilling to do their jobs.
This was a very disappointing experience.
- customer service1
- staff1
- job1
Price per Person
- $1–$10
Visit Type
- Quick Meal
Service Type
- Takeout
Meal Type
- Lunch
Wait Time
- Short (6–15 min.)
9
Fast Lunch Service
My experience was positive. I usually get my food relatively fast and can get back to work to eat and relax before my shift starts up again. There were no complaints about the service.
- food7
- service9
- no complaints10
What KFC offers
Crowd
- Family-friendly
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
Amenities
- Restroom
- Free Wi-Fi
- Wi-Fi
Dining options
- Dinner
- Seating
- Lunch
- Dessert
Service Options
- No-contact delivery
- Takeout
- Delivery
- Dine-in
FAQs
Is KFC in Ballard accessible for everyone?
Yes, KFC in Seattle’s Ballard neighborhood is designed with accessibility in mind. You’ll find a wheelchair accessible entrance, parking lot, seating, and even a wheelchair accessible restroom, ensuring a comfortable visit for all guests.
What dining options are available at KFC in Seattle, and is it suitable for families?
At KFC in Seattle, you can enjoy lunch or dinner with comfortable seating available. It’s also a great spot for families, as it’s good for kids and offers a dedicated kids’ menu, making it an ideal choice for a family meal.
How does KFC generally perform according to customer feedback?
KFC holds an overall restaurant score of 3.4 out of 10, with customer satisfaction at 21.9%. While the Food (4) and Ambience (4.7) are rated as average, Service (2.8) and Value (2.1) are considered poor.
What do customers appreciate most about KFC?
Many customers enjoy the food, particularly the chicken, and often comment positively on the cleanliness of the establishment. Some also highlight friendly interactions with the staff.
What are the main concerns customers have at KFC?
Frequent complaints revolve around high and inconsistent pricing, along with issues concerning order accuracy. Customers also often report slow service and long waiting times.