Pier 23 - San Francisco

My experience at this restaurant was quite disappointing. The food was terrible. Additionally, I encountered an issue with the cup, which was not clean and had lipstick on it. On a positive note, the waitress was nice.

My experience at this restaurant was terrible. We had to wait over an hour for our calamari, which arrived cold and seemed to be an incomplete dish. The service felt disrespectful. Additionally, it's not pet-friendly. I definitely do not recommend it.

I previously visited this restaurant a few months ago and enjoyed their sundae, finding it worth the price despite being a bit expensive. The caramelized bananas were particularly delightful, a quality I couldn't replicate at home. Excited to revisit for the same treat, I ordered it again this weekend. Unfortunately, the bananas were completely burnt, tasting bitter and unappealing. I brought this to the attention of an employee, who initially argued that they were "supposed to be burnt. " After some back and forth, the sundae was remade. The second attempt had barely cooked bananas. While unhappy, I didn't want to cause further fuss or waste food, especially given the time it took to prepare both times and my reliance on public transit. I decided to eat it as is. When I inquired about a discount on the check, a manager informed me that they wouldn't offer one because I had eaten it and ingredients were used. They reiterated that the bananas were "supposed to be made" that way, which felt condescending. Despite their agitation, the manager expressed hope that the experience wouldn't discourage future visits, yet offered no resolution. The issue wasn't just the bananas, but the poor treatment and condescension from the staff, which left me feeling embarrassed. At $11, the sundae was a considered purchase based on a prior positive experience. The justification of ingredient use didn't make sense, as a whole sundae was already wasted due to incorrect preparation. I only requested a discount, not a full refund. The staff seemed to prejudge me as a "Karen, " making me feel foolish for even asking. I'm very disappointed and won't risk returning if I can't expect kindness or compensation when something goes wrong. Even with good food, the price is too high to risk losing money on their errors.

I had the pleasure of enjoying lunch here today, caught up in the moment with a lovely view and good friends. While I didn't take photos of the food or atmosphere as I usually do, I can confirm I thoroughly enjoyed my apple spritz. My street tacos were delicious, and my dining companions were equally pleased with their fish and chips and cheeseburger. The macaroni and cheese and french fries were also excellent. Overall, I would love to come back and try something different.

My dining experience was absolutely the worst ever. Upon being seated, I waited about 15 minutes before anyone approached my table. To my surprise, the table was dirty, with the check from the previous customer still present – it hadn't been cleaned. When I requested water, the server simply pointed to a bottle on the table and offered no glasses or ice. There was also no silverware provided. The server seemed annoyed by having to fulfill these basic requests. When my sandwich arrived, the meat was covered in black soot. I informed the waitress, who then told the manager. The manager's response was to ask if I was going to eat it, and upon my refusal, simply said 'sorry. ' I had to ask for the bill three times. I strongly advise against wasting your hard-earned money here.