Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Chipotle – San Francisco
Chipotle - San Francisco
Photo from Chipotle
Chipotle at a glance
San Francisco Anza Vista
- 🌮 Mexican Restaurant
$$
Price per Person $21–$30
mentioned by 99 of the guests
#2403 out of 2403 places to eat in San Francisco
#134 Mexican Restaurant out of 134 in San Francisco
Poor
2.1 out of 10
Food
Service
Ambience
Value
679
Reviews
7.1%
Satisfaction
Often praised
- Efficient staff
- Vegetarian options
- Clean prep area
Frequently criticized
- Skimpy portions
- Rude service
- Poor value
The restaurant, a popular Mexican Restaurant in San Francisco’s Anza Vista neighborhood, offers a fantastic spot for a quick and healthy bite. At Chipotle, you’ll discover a menu rich with customizable options, including plenty of healthy and vegetarian choices to suit your dietary needs.
Whether you’re grabbing lunch or dinner, you’ll appreciate the casual atmosphere and the convenience of various service options, from dine-in to delivery, right on Geary Blvd.
Overview: Introducting Chipotle
Chipotle offers a mixed experience, where some customers appreciate the efficiency of the staff and the clear availability of vegetarian dishes. However, a recurring point of contention revolves around the perceived smallness of portions, often leaving diners feeling that they don’t receive enough for their money.
Beyond the food itself, the dining environment can be quite challenging. Many describe the atmosphere as uncomfortable, citing issues with cleanliness and a general lack of attentiveness from some employees.
These factors frequently detract from the overall dining experience.
Poor
2.1
out of 10
679
Reviews
7.1%
Satisfaction
615
negative
16
neutral
48
positive
The restaurant’s overall performance registers a low 2.1, with customer satisfaction at a mere 7.1%. This indicates a challenging experience for most patrons, reflected in 615 negative comments compared to just 48 positive ones.
It’s clear that many visitors leave feeling underwhelmed by their visit. Breaking down the experience, Food (2.4) receives the highest, though still poor, marks, often criticized for inconsistent portions and quality.
Ambience (2.2) also struggles, frequently described as uninviting. Both Service (1.8) and Value (1.6) fall even lower, with many finding the staff unhelpful and the pricing disproportionate to what’s served.
What people like
- Efficient staff
- Vegetarian options
- Clean prep area
What people don't like
- Skimpy portions
- Rude service
- Poor value
Given the low 2.3 recommendation score, this Chipotle location presents significant challenges. While some find the food acceptable, consistent issues with portion sizes and value often overshadow any positives, making it a less-than-ideal choice for many.
If you prioritize generous portions or consistently attentive service, you might find this spot disappointing. Consider other options if you’re looking for a more satisfying and consistent dining experience that offers better overall value.
Similar Restaurants in San Francisco
- Mexican Restaurant
9.3
out of 10
out of 10
689
97.5%
- $$
- Bernal Heights
- Food
- Service
- Ambience
- Mexican Restaurant
8.9
out of 10
out of 10
292
90.8%
- $$
- Lower Nob Hill
- Food
- Service
- Ambience
- Mexican Restaurant
8.9
out of 10
out of 10
68
98.5%
- $$
- Silver Terrace
- Food
- Service
- Ambience
- Mexican Restaurant
8.9
out of 10
out of 10
306
93.1%
- $$
- Mission District
- Food
- Service
- Ambience
- Mexican Restaurant
8.8
out of 10
out of 10
99
90.9%
- $$
- Mission District
- Food
- Service
- Ambience
- Mexican Restaurant
8.7
out of 10
out of 10
115
84.3%
- $$
- South of Market
- Food
- Service
- Ambience
Verdict: Our expert take on Chipotle
Food (2.4 out of 10)
mentioned by 87% of the guests
When it comes to the food, there are a few glimmers of hope amidst a sea of concerns. Out of 274 total customer remarks, 26 positive comments occasionally praised the taste of the food, including some chicken and vegetarian dishes, and even noted good Mexican food options and portion sizes in some instances. However, the overall culinary experience is quite challenging, reflected in a very poor score of 2.4 and a dismal customer satisfaction of 9.5%.
A staggering 237 negative opinions frequently highlight issues like consistently small portions, inconsistent quality, undercooked rice, and even serious concerns about food poisoning, making it a risky dining choice.
Food
274
Reviews
9%
Satisfaction
237
negative
11
neutral
26
positive
Rating distribution
What people like
- Good vegetarian dishes
- Tasty Mexican food
What people don't like
- Tiny, stingy portions
- Inconsistent food quality
- Risk of food poisoning
Often praised
- foodI see many 1-star reviews, and I totally agree with all of them. I keep coming back to Chipotle because the food is good, again and again, but the same issue with the amount of food served, especially meat, persists. This is not new, but the rice and toppings are extreme in this location.
- FoodFood:4
- Mexican foodso much good Mexican food
- better optionsToo many better options
- chickenNo more! The operation and taste have improved significantly. Keep it up!
- portion sizedidnt have any issues with portion size
- real mealIt was made in front of me, yet when I ate it, it was only slightly warmer than room temperature, and I didn't even have lettuce to make it cold. I'm still hungry after eating and would rather spend an extra $3-4 to go across the street for a real meal at the Hummus place.
- vegetarian dishesHighly recommend for vegetarians, as they have clearly labeled vegetarian dishes
Frequently criticized
- portionsrationing their portions to an extent that seems excessive
- foodHaving said that, I always try to ask for more on my plate and they choose to just ignore my request. If I’m going to pay $20+ on food I’d rather go somewhere else. The worst service I have ever gotten in my life.
- riceI'm unsure what the issue is with this particular location. Frequently, the rice is undercooked, and the portions of food are incredibly small. The employees exhibit a bad attitude, and they refuse to provide a cup for water, insisting on bottled water only.
- chickenMy experience has been that their proteins are always disproportionately less than the lettuce or rice. The order on 10/13/2025 was late, and the chicken was missing from the catering order. I couldn't get a resolution either by phone or via chatbot.
- meatI see many 1-star reviews, and I totally agree with all of them. I keep coming back to Chipotle because the food is good, again and again, but the same issue with the amount of food served, especially meat, persists. This is not new, but the rice and toppings are extreme in this location.
- portion sizeMy experience at this restaurant was disappointing. I spent $23 on what should have been a normal sized bowl, but I still felt hungry after eating it. I would recommend supporting a local Mexican restaurant instead of this exorbitant corporate abomination.
- portion sizesSirven muy poca comida pagas 20$ y te dan la mitad de lo que dan
- ingredientsThe place is in ruins, and the effort just isn’t there. I received only about 1/4 of a traditional bowl because the ingredients were running out, despite there being few customers. The rice is crunchy, and the portions are limited.
- burritoThis was extremely rude and unprofessional. On top of it all, the food was absolutely disgusting for a $15 burrito. I will be speaking to corporate about this experience.
- guacamoleI asked for a bowl and the staff member did not put even one scoop of the chicken in my bowl. They also did not give me guacamole, even though they charge for extra guacamole and extra chicken. This is the second time this has happened, and I had hoped it would be better this time.
Given the overwhelming feedback on tiny portions and inconsistent food quality, its hard to recommend this place for a satisfying meal. Youre likely to leave hungry and disappointed, so you might want to consider other options.
Service (1.8 out of 10)
mentioned by 84% of the guests
Despite an overall score of 1.8 for service, placing it in the poor category, and a customer satisfaction of 57% (a mixed bag), there are some positive notes. Out of 298 total comments, 17 mentioned positive experiences, praising staff and employees for being friendly and fast, and even highlighting good service and chipotle support . However, the vast majority of feedback, 278 comments, points to significant issues.
Many customers reported employees being rude , rushed orders, and providing terrible customer service . Common complaints include being ignored, orders being wrong, and a general lack of attention to detail, making for a frustrating service experience.
Service
298
Reviews
5%
Satisfaction
278
negative
3
neutral
17
positive
Rating distribution
What people like
- Friendly staff
- Fast service
- Helpful support
What people don't like
- Rude staff
- Rushed service
- Poor customer service
Often praised
- staffThe staff was friendly and fast
- serviceHowever, the restaurant does offer the option to have very spicy food if desired. The service was excellent, rated 5/5, and the food also received a high rating of 5/5. Parking was not an issue with a free parking lot and plenty of spaces available.
- Chipotle placeit’s 100000x better
- additional staffthis location has hired additional staff
- chipotle supportreaching out to chipotle support was fast
- employeeKarina the employee is great
- employeesemployees were nice
- entire processthe entire process is much smoother and much faster
- operationNo more! The operation and taste have improved significantly. Keep it up!
- other chipotle locationsother chipotle locations
Frequently criticized
- staffMy experience at this restaurant was terrible. The tables were filthy, and the staff was extremely rude and unprofessional, acting sassy and annoyed with every customer. To make matters worse, both my partner and I got food poisoning after eating here.
- serviceMy experience at this restaurant was disappointing due to the service. The employee working there had small hands, and I had to ask for more rice a few times. It was laughable how much rice she put in my bowl.
- employeesEvery time, one employee will look at me and say they don’t have it, when it’s literally on the counter. I have to wait for another employee who’s always in the back to come out and actually give me my order when there are 5 employees ignoring me.
- customer serviceThe fact that they couldn’t take 10 seconds to clarify that white rice was reserved for mobile orders (if that’s even true) shows either laziness, poor communication, or total disregard for in-person guests. I left without ordering, and honestly, without any confidence that this location values basic honesty or customer service. If you’re wondering whether to go to this Chipotle, maybe just order online so they don’t “run out” of what they’re actually serving.
- workersMy experience at this restaurant was horrible. The customer service was terrible, with rude workers who wouldn't listen to my requests for my food. Overall, it was a horrible experience, and they made me feel bad.
- experienceThe first employee I spoke to incorrectly stated, "no sorry we don't do that here, " despite me having confirmation from Chipotle themselves that the fundraiser was approved. While this location has seen marginal improvement over the past couple of years, do not expect to have a great experience when coming here.
- water cupMy experience at this Chipotle was marked by a significant issue with basic directions and customer service. I was multiple times denied a water cup for water and also received no chips for my kids' meal. While I understand the demand from customers, as a minimum wage worker myself, this level of service is unacceptable.
- attitudeThis employee should not be working here. She was catching an attitude because she rudely and sloppily throwing food into the container and scamming with food proportion. Talking in Spanish about my friend.
- cashierThe cashier was rude, dismissive, and completely lacking in customer service skills.
- employeeNot only was she being rude to my friend but also another man that came before us. This employee should not be working here. She was catching an attitude because she rudely and sloppily throwing food into the container and scamming with food proportion.
When it comes to service, this place seems to be a real gamble. While a few have had quick and friendly interactions, the overwhelming feedback suggests you might encounter rude staff, rushed orders, and frustrating customer service. If service is a top priority for you, you might want to consider other options.
Ambience (2.2 out of 10)
mentioned by 28% of the guests
While the overall score for ambience is a rather low 2.2 (poor), some guests did find a few positives, like the perfect location with free parking and a clean food area. These 5 positive remarks, out of 57 total opinions, offer a small glimmer of hope, even though the customer satisfaction for the overall experience is a respectable 8.8 (good). However, the vast majority of 50 negative opinions paint a starkly different picture regarding the actual atmosphere.
Many describe the place as dirty, with an uncomfortable atmosphere and messy tables. Frequent complaints about filthy restaurant and loud noise suggest significant issues with cleanliness, comfort, and the overall vibe.
Ambience
57
Reviews
8%
Satisfaction
50
negative
2
neutral
5
positive
Rating distribution
What people like
- Free parking
- Perfect location
What people don't like
- Dirty place
- Uncomfortable atmosphere
- Loud noise
Often praised
- parkingThe crew at this location could learn from the Financial District location. On a positive note, there was plenty of free parking. The most frustrating part is that I spent $12 and still left hungry.
- atmosphereAtmosphere:5
- food area cleanThey kept the food area clean
- perfect locationsuch perfect location
Frequently criticized
- locationThe speed of service meant I didn't notice how skimpy the portion sizes were until I got home and saw there was barely any meat. I love Chipotle, but this location is terrible, and it seems other reviewers agree. It was very disappointing.
- atmospherevery uncomfortable atmosphere in this restaurant
- tablesMy experience at this restaurant was terrible. The tables were filthy, and the staff was extremely rude and unprofessional, acting sassy and annoyed with every customer. To make matters worse, both my partner and I got food poisoning after eating here.
- placeThis place is the worst. Miserable employees, always out of meat, place is super dirty. My kids LOVE chipotle, but never want to go here.
- storeThis store is either really trying to make this a reality
- cleanlinessFood servings, service and cleanliness. It’s all true.
- dirtyvery dirty
- noise levelNoise level:Very loud, hard to hear
- restaurantDas Restaurant an sich wirkte nicht sonderlich einladend, da überall Müll herumlag
- ambiancethe ambiance was not pleasant
If you're looking for a pleasant dining environment, this might not be your best bet, as the ambience often disappoints. While parking is a plus, be prepared for a potentially dirty and uncomfortable experience.
Value (1.6 out of 10)
mentioned by 28% of the guests
When it comes to value, it seems theres not much to celebrate here. Based on 50 customer opinions, there are absolutely no positive remarks about the pricing or portion sizes, which is quite telling. Its clear that customers arent finding much to appreciate in terms of what they get for their money.
On the flip side, the feedback is overwhelmingly negative, with 50 mentions highlighting issues like "price, " being "overcharged, " and even feeling like its a scam. Many found it an expensive location with higher prices and complained about extra charges for basic items like rice or meat, leading to small portions that don't justify the cost. The overall score for value is a poor 1.6, and customer satisfaction sits at a very low 0%, indicating significant disappointment.
Value
50
Reviews
0%
Satisfaction
50
negative
0
neutral
0
positive
Rating distribution
What people like
What people don't like
- Frequent overcharging
- High prices
- Small portions
Often praised
No positive aspects so far.
Frequently criticized
- priceI counted maybe 4–5 pieces of chicken in my bowl. For the price Chipotle charges, the portions are insulting. If you care about protein or value for your money, this is the last place you should go.
- extra chargeI requested extra rice with no beans for my bowl and burrito. The server responded with, "extra charge for extra rice. " I decided to forgo the extra rice.
- moneyDon't spend your money here.
- overchargedconsistently overcharged
- refundThe rep on the phone also couldn't resolve the issue because no one would answer from the restaurant. So, no chicken and still no refund! I may have to go elsewhere for Mexican food catering.
- $15 burritoThis was extremely rude and unprofessional. On top of it all, the food was absolutely disgusting for a $15 burrito. I will be speaking to corporate about this experience.
- Price per personPaid 8.25 for extra meat and barely got half a regular portion
- chargetried to charge me extra from Guac
- charge extra for ricesaid it costs extra, since when did chipotle ever charge extra for rice
- charged incorrectlycharged us incorrectly
If you're looking for good value or generous portions, this might not be the place for you. Customers consistently feel overcharged and unsatisfied with what they receive for their money. You might want to explore other options if budget and portion size are key factors in your dining decision.
How are the prices at Chipotle?
You’re looking at roughly 22 per person – reported by 99 diners. That puts it in the $21–$30 category. For a Mexican Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
While the average hovers around 22, its interesting to note that most guests actually spend a bit less, often landing in the $11–$20 range. However, a good chunk of diners do spend in the $21–$30 bracket, and a few higher spenders pull that average up. So, theres flexibility!
Here’s a quick look at what guests spend per person, based on the latest 99 reviews.
How this restaurant’s value stacks up against similar spots in San Francisco.
For a Mexican restaurant, we think this pricing feels pretty fair. It offers options for those looking for a quicker, more affordable bite, while also accommodating those who want to indulge a bit more. We’d say it hits a sweet spot for value.
Customer Reviews: what people think about Chipotle
Visit Type
- Quick Meal
Wait Time
- Short (6–15 min.)
2
Worst Chipotle Experience
My experience at this Chipotle was consistently the worst I've encountered. Despite giving them another chance after a year, the staff appeared frantic and disorganized, tripping over each other. They were out of green hot sauce, which has been an issue on my last three visits to any Chipotle.
Several protein options were also unavailable. Even with only 3-4 people in line, the staff seemed so overwhelmed and disorganized that it looked like there was a line out the door.
- staff2
- green hot sauce1
- protein options2
Price per Person
- $11–$20
Visit Type
- Quick Meal
Group Type
- Solo Dinner
Group Size
- Solo
Service Type
- Dine-in
Meal Type
- Dinner
7
Delicious food, small portions
My experience at the restaurant was a mix of delicious food and great staff, but the portions were surprisingly small, especially considering the higher price compared to other locations. The food was excellent, and the staff were nice. However, the portions were small, which was a letdown given the price.
- food10
- staff9
- portions3
- price4
Visit Type
- Regular Visit
Service Type
- Delivery
Wait Time
- Long (31+ min.)
2
Disappointing Catering Order Experience
I regularly order catering from this Geary location. My experience has been that their proteins are always disproportionately less than the lettuce or rice. The order on 10/13/2025 was late, and the chicken was missing from the catering order.
I couldn't get a resolution either by phone or via chatbot. Their chatbots are terrible; the order field couldn't recognize a correct order number. The rep on the phone also couldn't resolve the issue because no one would answer from the restaurant.
So, no chicken and still no refund! I may have to go elsewhere for Mexican food catering.
- proteins2
- chicken1
- catering order1
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Takeout
Meal Type
- Dinner
2
Frustrating Takeout Experience with Rice Policy
My experience with takeout today was beyond frustrating. When I went to order, the staff member casually told me they were out of white rice. Since I don’t like brown rice, I decided not to order, as there was no point in paying for food I wouldn’t enjoy.
However, moments later, as we got to the other side of the counter, I noticed a whole bin of white rice sitting in plain sight on the second line where they prep online orders. So, apparently, if you order through the app, you get white rice, but if you’re standing right there as a paying customer? Too bad.
It’s one thing to be out of something; it’s another to flat-out mislead customers. The fact that they couldn’t take 10 seconds to clarify that white rice was reserved for mobile orders (if that’s even true) shows either laziness, poor communication, or total disregard for in-person guests. I left without ordering, and honestly, without any confidence that this location values basic honesty or customer service.
If you’re wondering whether to go to this Chipotle, maybe just order online so they don’t “run out” of what they’re actually serving.
- white rice1
- staff member1
- mislead customers1
Price per Person
- $41–$50
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Lunch
7
Rude Staff, Great Food
My experience at this restaurant was a mix of positive and negative. While the food was excellent, receiving a perfect score of 5, the service was unfortunately very poor. I witnessed a staff member being extremely rude to a customer who was ordering in English as a second language.
Instead of being patient and explaining the process, the server spoke quickly and curtly, even gesturing for the customer to move aside. This staff member clearly needs additional training in customer service and handling diverse situations. The atmosphere also received a low score of 1.
- food10
- service1
- staff member1
- additional training1
What Chipotle offers
Crowd
- LGBTQ+ friendly
- Groups
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Healthy options
- Vegetarian options
- Quick bite
Dining options
- Dinner
- Seating
- Lunch
- Catering
Service Options
- Onsite services
- Takeout
- Outdoor seating
- Dine-in
- Delivery
Parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
FAQs
Is Chipotle Mexican Grill in San Francisco accessible for all guests?
Absolutely! At Chipotle Mexican Grill, you’ll find comprehensive accessibility features, including a wheelchair accessible entrance, parking lot, seating, and restroom, ensuring a comfortable visit for everyone.
What are the parking options at Chipotle Mexican Grill on Geary Blvd?
You’ll be pleased to know that Chipotle Mexican Grill provides a free parking lot. There’s usually plenty of parking available, making your visit convenient and stress-free.
How does Chipotle generally perform according to customer feedback?
Overall, Chipotle receives a low score of 2.1, with customer satisfaction at a mere 7.1%. This is largely driven by poor scores in Value (1.6), Service (1.8), Ambience (2.2), and Food (2.4).
Are the portion sizes at Chipotle a common concern?
Yes, many customers frequently express dissatisfaction with the portion sizes, particularly for meat, often feeling they receive too little food for the price they pay.
What is the customer experience with the staff at Chipotle?
While some customers report friendly and fast service, a significant number describe the staff as rude, unprofessional, and unhelpful, leading to a generally poor service experience.