Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Chipotle – San Francisco
Chipotle - San Francisco
Photo from Chipotle
Chipotle at a glance
San Francisco Union Square
- 🌮 Mexican Restaurant
$$
Price per Person $21–$30
mentioned by 87 of the guests
#2387 out of 2403 places to eat in San Francisco
#132 Mexican Restaurant out of 134 in San Francisco
Poor
3.7 out of 10
Food
Service
Ambience
Value
414
Reviews
24.9%
Satisfaction
Often praised
- Fresh ingredients
- Good taste
- Generous portions
Frequently criticized
- High prices
- Poor service
- Dirty environment
The restaurant Chipotle is a popular Mexican Restaurant located in the vibrant Union Square neighborhood of San Francisco. You can expect a casual yet trendy atmosphere perfect for a quick bite or a relaxed meal.
This spot is well-known for its fresh ingredients and healthy options, making it a go-to for many. Whether you are looking for lunch or dinner, you will find a satisfying experience here.
Overview: Introducting Chipotle
Chipotle offers a quick meal experience where the ingredients are often noted for their freshness, and the ability to customize your order is a clear draw. Many patrons find it a convenient stop for a satisfying, build-your-own meal, often highlighting the food quality.
However, some visits can be less smooth, with concerns about inconsistent service and occasional issues with the overall cleanliness of the dining areas. The perception of value has also become a point of discussion for some patrons, impacting their overall experience.
Poor
3.7
out of 10
414
Reviews
24.9%
Satisfaction
271
negative
40
neutral
103
positive
Looking at the overall picture, Chipotle registers a Restaurant Score of 3.7, placing it in the poor category. This aligns with a Customer Satisfaction rate of just 24.9%, also indicating a poor experience for many.
These figures are drawn from a substantial body of feedback, with 414 customer comments, where negative experiences significantly outweigh positive ones (271 negative versus 103 positive). Delving into specific aspects, Food (4.2) is perceived as the strongest point, though still in the average range.
Ambience (3.8) follows, also landing in the poor category. However, Service (3.1) and especially Value (2.8) are areas where customers express considerable dissatisfaction, both scoring poorly.
It seems there’s a clear need for improvement across several key areas.
What people like
- Fresh ingredients
- Good food taste
- Generous portions
What people don't like
- High prices
- Poor service interactions
- Cleanliness issues
With a Recommendation Score of 3.7, Chipotle presents a mixed bag. While the food itself often receives praise for its freshness and flavor, the overall experience can be quite inconsistent.
You might find a satisfying meal, but be prepared for potential drawbacks in other areas. If you prioritize quick, customizable food and are willing to overlook potential issues with service or value, it could be a decent option.
However, for a consistently positive dining experience, you might want to explore other choices.
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Verdict: Our expert take on Chipotle
Food (4.2 out of 10)
mentioned by 84% of the guests
When it comes to the food, theres definitely a bright side! Many diners rave about the tasty chicken, delicious burrito bowls, and fresh guacamole, often highlighting the overall freshness of ingredients and great vegetarian/vegan options. With 57 positive remarks, it seems many find the meals satisfying, contributing to an average score of 4.2.
However, the experience isnt always consistent. A significant number of 101 negative comments point to issues like inconsistent portion sizes, undercooked rice, and food often being served cold, leading to concerns about overall food quality. This inconsistency is reflected in a poor customer satisfaction of just 31.7%, suggesting there's room for improvement.
Food
180
Reviews
31%
Satisfaction
101
negative
22
neutral
57
positive
Rating distribution
What people like
- Fresh ingredients available
- Good vegetarian options
- Tasty burrito bowls
What people don't like
- Inconsistent portion sizes
- Food often served cold
- Poor food quality
Often praised
- foodThe rest of the staff was very friendly. Otherwise, the food is fine.
- portionsgenerous with the portions
- burritosWe ordered two burritos and absolutely loved them. They were very good, and the staff's attention was also excellent.
- chickenI especially love the burrito bowl option; it's both healthy and filling. I prefer chicken or barbacoa, topped with plenty of guacamole and salsa. The freshness of the ingredients is truly noticeable.
- mealIt was a 5 star meal yesterday
- portionGot a very large portion, like bowl barely close and was enough for two meals
- Bowl Chickenthe taste is amazing!!!
- BurritosI love the Burritos
- ChipotleNormal Chipotle, I like this one
- Mexican foodMexican food tasted really great
Frequently criticized
- foodThe food was very cold. I went and got another one, and it was still very cold.
- burritoWasn't even a big burrito and could hardly wrap it
- food qualityMy burrito was poorly assembled, featuring a stale tortilla, and the chips were soft. The service was okay, but the overall food quality and cleanliness were disappointing. I left feeling frustrated and unsatisfied and will not be going back.
- portion sizeskimping on the portions here is totally outrageous
- ricethe rice was undercooked and half salty, half lacking salt
- black beansthey don't bother to drain the water from the black beans
- chipsThe restaurant itself was not very clean, which further added to the lackluster experience. My burrito was poorly assembled, featuring a stale tortilla, and the chips were soft. The service was okay, but the overall food quality and cleanliness were disappointing.
- portion sizesPortions are ridiculously inconsistent and often lean on the lighter side
- portionsgave portions so small it feels like charity work
- chickeneach morsel of chicken is his own personal stash
If you're looking for a quick, customizable meal with fresh ingredients and good vegetarian options, it might be worth a try. However, be prepared for potential inconsistencies in portion sizes and food temperature, which could lead to disappointment.
Service (3.1 out of 10)
mentioned by 78% of the guests
While the service here has its moments, many customers have praised the staff for being friendly and attentive. With 29 positive remarks, guests often highlight the top-notch service, sweet staff, and kind workers who go above and beyond, making for a pleasant experience. Some even noted fast lunch lines and quick resolution of checkout issues.
However, the overall picture for service is quite challenging, with a score of just 3.1 and customer satisfaction at a low 19.5%. Based on 112 negative observations, issues like rudeness, slow service, and poor communication from staff are frequently reported. Many found the employees unfriendly and focused more on speed than accuracy, leading to frustrating experiences.
Service
149
Reviews
19%
Satisfaction
112
negative
8
neutral
29
positive
Rating distribution
What people like
- Friendly, attentive staff
- Fast lunch line
- Quick issue resolution
What people don't like
- Rude, slow service
- Poor communication
- Inaccurate orders
Often praised
- serviceWhile the place was a little dirty, perhaps due to the day and time, everything else was great. The food was delicious, generously portioned, and the service was attentive. The atmosphere was also rated well.
- staffI admit I was a little sassy, which I felt bad about later lol. The staff was great and helpful! Special shoutout to whoever was on the register at 1: 30 PM on 9/9 – they were great.
- checkout issueissue with check out that was solved very quickly
- customer service agentshe gave me a code for free guac
- easyeasy when I go
- hygiene rulesThe freshness of the ingredients is truly noticeable. The staff is fast, friendly, and attentive to hygiene rules. The restaurant has a clean and modern atmosphere.
- kind workerA super cute and kind worker made my order
- lunch lineLunch line moves very fast
- managerLuckily, the manager was around and she helped me remake it
- manager of this locationThe manger of this location is always hard working and quite responsive
Frequently criticized
- staffTo our complete shock, they said no one was making the fajitas and they didn’t have any. We were standing right in front of them, and they decided to not let us know for 30 minutes that they weren’t making us anything. We were so disappointed.
- serviceBut I noticed I stood there for approximately 3 minutes before I was asked if I needed service. Then I was rushed. It just made me feel totally uncomfortable.
- customer serviceMy experience at the restaurant was disappointing. I arrived at 9: 30 PM, right before closing, and while it might have been a long day for the night crew, the lady on the line provided terrible customer service. I received little portions for a bowl that cost over $15, and I felt I didn't get my money's worth.
- managerMy experience at this restaurant was extremely negative. I was treated rudely by the manager, who insisted it was my job to find change. Ultimately, I did not get my lunch.
- employeeAlthough I generally enjoy Chipotle, my recent visit was less than satisfactory. The employee handling my quesadilla was not only without a mask but also eating something while preparing my food. This compromised the hygiene standards, and it's crucial for the restaurant to address such lapses for the well-being of its customers.
- employeesthe employees at this location are either dismissive of customers or (more commonly) outright aggressive
- ManagerManager wanted to throw food away, because I said I didn't like Qeso
- ServiceService:1
- communicationWe were so disappointed. I have never seen such bad form of communication. Chipotle has been a letdown today, and since it was 10 pm, it was very difficult to find another food place.
- orderMy experience at the restaurant was a total disaster. The employee messed up my order, giving me someone else's dish with spicy sauce. I couldn't even eat a little of it.
When it comes to service, this spot is a real mixed bag, leaning heavily towards disappointment. While some staff members shine, the frequent reports of rude interactions and slow service mean you might want to manage your expectations. If you're looking for consistently great service, this might not be your best bet.
Ambience (3.8 out of 10)
mentioned by 39% of the guests
When it comes to the vibe, some folks have found a few things to appreciate. There are positive remarks about the available seating and general cleanliness, with some even praising the overall atmosphere. Based on 15 positive comments, it seems a decent number of guests found the environment acceptable, highlighting clean seating areas and a modern atmosphere.
However, the overall picture isn't as rosy, with a low score of 3.8 and customer satisfaction at just 24.6%. Many of the 39 negative comments, out of 61 total, frequently mention dirty tables, limited seating, and a high noise level, contributing to an often unclean environment that leaves much to be desired.
Ambience
61
Reviews
24%
Satisfaction
39
negative
7
neutral
15
positive
Rating distribution
What people like
- Clean seating areas
- Modern atmosphere
What people don't like
- Dirty tables/floors
- High noise level
- Limited seating
Often praised
- atmosphereThe atmosphere was rated a 4
- additional seatingadditional seating and self-serve area
- cleanlinessThey keep it clean too
- open laterMy experience at this Chipotle was positive. I like this location because it’s open a bit later than the other ones. It’s generally pretty clean and easy to navigate when I go, though it can get busy.
- pretty cleanPretty clean
- restaurant atmosphereThe staff is fast, friendly, and attentive to hygiene rules. The restaurant has a clean and modern atmosphere. It's also great that they offer vegetarian/vegan options!
- restroomsthe restrooms are upstairs
- seatingplenty of seating
- seating areaIn contrast, the Chipotle at 525 Market St, San Francisco, CA 94105, offered a much better experience. It was a lot more quiet, had a very large seating area, and the portions were normal and more reasonable. The staff there were also very friendly.
- seating areasMy experience at this restaurant was marked by great service. The staff were attentive, and I observed someone diligently wiping down seating areas, contributing to a very clean environment. I would definitely come back.
Frequently criticized
- atmosphereThen I was rushed. It just made me feel totally uncomfortable. Now, I'm not the confrontational type, so I'll never make a scene.
- cleanlinesscleanliness also left something to be desired
- environmentvery uncomfortable environment
- placethe place is just filthy and dirty
- trash on floorThe lack of cleanliness in the front area makes me question the hygiene in the food preparation areas. I've observed food bits on tables and trash on the floor, which has led me to believe that Chipotle's standards have significantly declined. I ordered a bowl to go and received brown, soggy lettuce.
- AtmosphereAtmosphere:1
- Furies behind the wallsThe Furies behind the walls are supposed to keep your stomach from being unsettled
- austere atmosphereThe austere atmosphere is hard and punitive
- conversationsMy friend's bowl was also really generous! The only minor complaint is that conversations can be difficult as it can get rather loud, especially around lunchtime.
- corporatetoo corporate for me
If a pristine, quiet dining experience is what you're after, this spot might not hit the mark. While some appreciate the clean seating areas, the frequent complaints about dirtiness and noise suggest you might be disappointed if ambience is a top priority.
Value (2.8 out of 10)
mentioned by 19% of the guests
On the bright side, a couple of folks found the price to be quite fair, even calling it a reasonable price for a solid meal. They appreciate getting quality food, especially with vegetarian/vegan options, feeling its a good stop for the cost. However, the general consensus on value is unfortunately quite low, reflected in a score of 2.8 and a customer satisfaction of just 8.3%.
Many customers feel overcharged and that the pricing is simply too expensive, often questioning if theyre getting their moneys worth. ' With 19 negative comments versus only 2 positive out of 24 total, value is clearly a significant pain point.
Value
24
Reviews
8%
Satisfaction
19
negative
3
neutral
2
positive
Rating distribution
What people like
- Reasonable price
What people don't like
- Too expensive
- Feel overcharged
- Not worth price
Often praised
- pricea dolid meal for a good price
- reasonable priceIt's also great that they offer vegetarian/vegan options! For quality food at a reasonable price, Chipotle is my favorite stop. I definitely recommend it!
Frequently criticized
- priceChipotle has gotten so expensive, which is quite disappointing. However, the ability to choose my own ingredients and watch them be prepared right in front of me is still quite appealing.
- $50 billI had a terrible experience at the restaurant. To my surprise, they refused to accept a $50 bill. When I questioned why they wouldn't accept my bill, the cashier became defensive and did not finish serving me.
- billingrang me up for one burrito for just over $21.00
- bowl$30 for a bowl?
- gift cardgift card for $15.00 and was quite sure that would be enough
- guacamole costsThe cashier overcharged me for my burrito. When I pointed out the error, they refused to correct it, stating that “guacamole costs the same as queso. ” This was factually incorrect, as guacamole is nearly twice the price of queso.
- half-fried chipsGetting charged for half fried chips
- locationdeserves a minus 100 rating for its staff, its manager, and its complete lack of respect for paying customers
- lunch pricehow they can charge 20$ for lunch
- money's worthI want to get my moneys worth
If youre really watching your wallet, this spot might leave you feeling a bit shortchanged. While some find the price reasonable, the overwhelming feedback suggests you might find it expensive and feel overcharged' for what you get. Be prepared for potentially higher costs than expected.
How are the prices at Chipotle?
On average, you’ll spend around 21 per person – from 87 guests. That puts the restaurant in the $21–$30 category. For a Mexican Restaurant, that’s mid-range, maybe slightly above.
While the average is 21, it’s interesting to see that most guests actually spend a bit less, clustering around the $11–$20 mark, with fewer venturing into the higher price points.
Here’s a quick look at what guests spend per person, based on the latest 87 reviews.
How this restaurant’s value stacks up against similar spots in San Francisco.
Overall, for a Mexican spot in San Francisco, we think the pricing feels pretty fair. Its a good option if youre looking for quality without breaking the bank.
Customer Reviews: what people think about Chipotle
Price per Person
- $21–$30
Visit Type
- Food Exploration
Service Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Immediate (0–5 min.)
3
Chipotle's Recipe Change Disappoints
I'm not sure what has happened with their recipe. 15 years ago, Chipotle was different. Their ingredients used to have fewer preservatives.
It seems like the quality has declined over time.
- ingredients3
- recipe3
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Immediate (0–5 min.)
1
Unbelievable Lunch Price, Horrible Experience
My experience at this restaurant was unbelievable. They charged $20 for lunch, which was absolutely not worth it. It was a horrible place to eat.
- lunch price1
- value1
- place to eat1
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Immediate (0–5 min.)
7
Portion Sizes Shrink, Food Still Good
I used to frequent this Chipotle years ago when I worked close by. My how the portion sizes have changed! Two very small scoops of chicken 😔.
The atmosphere also left something to be desired. The highlight was the internal temperature of the burrito, which I credit to the fresh bucket of chicken.
- chicken8
- atmosphere5
- internal temperature of the burrito9
- portion sizes3
Price per Person
- $11–$20
Service Type
- Dine-in
Meal Type
- Lunch
Noise Level
- Quiet
7
Plenty of Seating and Upstairs Area
My experience at the restaurant was marked by the ample seating available, with additional seating and a self-serve area located upstairs. The restrooms are also conveniently situated upstairs.
- seating8
- restrooms7
- additional seating8
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Immediate (0–5 min.)
7
Good Food, Attentive Service, a Bit Dirty
My experience at the restaurant was a bit mixed. While the place was a little dirty, perhaps due to the day and time, everything else was great. The food was delicious, generously portioned, and the service was attentive.
The atmosphere was also rated well.
- food8
- portion8
- service8
- cleanliness3
What Chipotle offers
Crowd
- Tourists
- LGBTQ+ friendly
- Groups
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Alcohol
- Healthy options
- Beer
- Vegetarian options
- Quick bite
Dining options
- Dinner
- Seating
- Lunch
- Catering
Service Options
- Onsite services
- Takeout
- Delivery
- Dine-in
Parking
- Free street parking
- Free parking lot
Atmosphere
- Casual
- Trendy
FAQs
Is Chipotle Mexican Grill in Union Square accessible for everyone?
Yes, this Chipotle Mexican Grill location is designed with accessibility in mind. You will find a wheelchair accessible entrance, ensuring easy access for all guests. Additionally, the seating and restrooms are also wheelchair accessible, providing a comfortable experience for you during your visit.
What dining options and amenities are available for families at Chipotle Mexican Grill?
Chipotle Mexican Grill offers a variety of dining options including lunch, dinner, and catering. For families, you will appreciate the dedicated kids’ menu and high chairs available. It’s considered good for kids, making it a convenient and enjoyable spot for your entire family to dine in or grab a quick bite.
How does Chipotle generally rate with customers?
Chipotle has an overall Restaurant Score of 3.7, which falls into the poor category, with Customer Satisfaction at 24.9%. While Food (4.2) is its strongest aspect, Ambience (3.8), Service (3.1), and especially Value (2.8) all score poorly.
What do customers appreciate about Chipotle's food?
Many customers appreciate the freshness of the ingredients and find the food to have a good taste, with some noting generous portions for their meals.
What are common complaints regarding Chipotle?
Frequent concerns include the perception of high prices, inconsistent portion sizes, and issues with service interactions, such as rude staff or slow responses.