Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » sweetgreen – San Francisco
sweetgreen - San Francisco
Photo from sweetgreen
sweetgreen at a glance
San Francisco Transbay
- 🥗 Health Food Restaurant
$$
Price per Person $11–$20
mentioned by 74 of the guests
#2154 out of 2403 places to eat in San Francisco
#12 Health Food Restaurant out of 14 in San Francisco
Average
6 out of 10
Food
Service
Ambience
Value
432
Reviews
55.6%
Satisfaction
Often praised
- Fresh ingredients
- Good service
- Clean space
Frequently criticized
- Small portions
- High cost
- Loud environment
The restaurant, a popular Health Food Restaurant in San Francisco’s vibrant Transbay neighborhood, invites you to discover a world of fresh, wholesome flavors. At sweetgreen, you’ll find an inviting, casual, and trendy atmosphere perfect for a quick bite or a relaxed meal.
They specialize in healthy, organic dishes, ensuring you always have delicious vegan and vegetarian options available.
Overview: Introducting sweetgreen
Sweetgreen generally delivers on its promise of fresh, quality meals, with many appreciating the consistently fresh ingredients and the often friendly staff. Customers frequently report a great experience with timely orders and generous portions, making it a reliable choice for a quick, healthy meal.
However, the experience isn’t always seamless. Some patrons have encountered disappointing service and a messy place, particularly during peak hours.
Concerns about the overall portion size and the perception of being a bit pricey also surface, suggesting areas for improvement.
Average
6
out of 10
432
Reviews
55.6%
Satisfaction
174
negative
18
neutral
240
positive
Sweetgreen receives an overall restaurant score of 6 out of 10, placing it in the average category. Customer satisfaction stands at 55.6%, indicating a mixed reception among diners.
This assessment is drawn from 432 customer opinions, with 240 positive and 174 negative sentiments contributing to the overall picture. Delving into specifics, Food leads with a score of (6.7), consistently highlighted for its quality.
Service (5.6) and Ambience (5.3) hover in the average range, suggesting variability in these areas. The most significant challenge appears to be Value (3.9), which customers frequently identify as a concern, reflecting opinions on pricing and portion sizes.
What people like
- Fresh, quality ingredients
- Friendly, helpful staff
- Clean, bright interior
What people don't like
- Inconsistent portion sizes
- High prices
- Disorganized, loud atmosphere
If you prioritize fresh, customizable salads and a generally efficient service, sweetgreen is a solid option. It’s particularly well-suited for those seeking a quick, healthy meal, provided you manage expectations regarding the cost and potential for a bustling environment.
With a recommendation score of 6.3, sweetgreen is worth considering, especially if you’re in the mood for its specific offerings. Be mindful of the price point and the potential for inconsistent portioning, but the quality of the ingredients often makes it a worthwhile stop.
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Verdict: Our expert take on sweetgreen
Food (6.7 out of 10)
mentioned by 89% of the guests
When it comes to the food, many diners are quite pleased, with a solid 6.7 score and a respectable 65.3% customer satisfaction. Based on 147 positive comments out of 225 total, guests frequently rave about the delicious salads and customized bowls made with fresh ingredients, often highlighting them as a healthy meal option. However, not all experiences are perfect.
With 68 negative comments, some customers express frustration over portion size, particularly regarding chicken and salmon, feeling they get too little for the price. There are also concerns about fried ingredients and occasional quality issues, suggesting room for improvement despite the generally good score.
Food
225
Reviews
65%
Satisfaction
68
negative
10
neutral
147
positive
Rating distribution
What people like
- Fresh, healthy ingredients
- Customizable bowls
- Delicious salads
What people don't like
- Small portion sizes
- Missing ingredients
- Inconsistent quality
Often praised
- foodIf there was more food would’ve given the 10/10
- saladsFor a while, this restaurant offered the best salads and best deals in FiDi. In fact, the portions were almost too big, and the prices were unbeatable.
- saladShe made me salad better than my mother 😅
- ingredientsIt's the best Sweetgreen in the Bay, especially compared to Berkeley, where you are forced to order online and they never get your order right. I look forward to my daily salad from here; their ingredients are always so fresh, the customer service is amazing, everyone's so friendly and never stingy with the portions. The place is so well managed.
- flavorsthe quality, convenience, and flavors make it worth every bite
- portionsIt's the best Sweetgreen in the Bay, especially compared to Berkeley, where you are forced to order online and they never get your order right. I look forward to my daily salad from here; their ingredients are always so fresh, the customer service is amazing, everyone's so friendly and never stingy with the portions. The place is so well managed.
- Harvest BowlHarvest Bowl was the Best
- chickenThey gave a lot of chicken and it was tender and seasoned
- harvest bowlI am a diehard for the harvest bowl
- healthy mealThis is one of the best fast-casual restaurants in the city. I order from here whenever I want to detox or just get a super healthy meal. A customized Shroomami bowl is my go-to.
Frequently criticized
- portion sizethe portion is always at least 30% smaller than in person
- portion sizesI would have been happy if they had reduced the portion sizes while keeping the prices the same. Unfortunately, they have now reduced portion sizes and raised prices significantly, by about 20% since last September (it's now January '24). While I will still visit, my enthusiasm has waned.
- quinoaWe ordered three bowls for pickup. To our disappointment, two of the bowls were missing the protein we paid for, and the third was missing the quinoa we ordered. To make matters worse, we also ordered and paid for focaccia bread, which was not included in our order.
- blackened chickenrun out of things like blackened chicken
- portionsexceptionally small portions of the extras
- saladsnoticed they started getting cheap in size and quality such as with the ingredients
- salmongave me a stale salmon that was inedible
- Buffalo Chicken SaladChicken Pesto Parm and Buffalo Chicken Salad. Less than 1 oz of chicken
- Chicken Pesto BowlChicken Pesto Bowl has almost no chicken
- Chicken Pesto ParmChicken Pesto Parm and Buffalo Chicken Salad. Less than 1 oz of chicken
If you're looking for a fresh, healthy, and customizable meal, especially a salad, this place often hits the spot. Just be mindful that some guests have found the portion sizes, particularly for proteins, to be a bit on the smaller side for the price.
Service (5.6 out of 10)
mentioned by 68% of the guests
When it comes to service, many customers praise the friendliness of the staff and excellent customer service, with 72 positive opinions highlighting how helpful and kind employees are. Guests appreciate the convenience of order ahead options, often finding their food ready on time and packed perfectly, making for a smooth experience. However, the experience isn't always smooth sailing, as reflected by an average score of 5.6 and 50.3% customer satisfaction.
With 70 negative opinions out of 143 total, issues like rude staff, inconsistent service, and long wait times are frequently mentioned. Some also faced problems with order accuracy, making for a mixed bag of experiences.
Service
143
Reviews
50%
Satisfaction
70
negative
1
neutral
72
positive
Rating distribution
What people like
- Friendly, helpful staff
- Efficient order ahead
- Personalized interactions
What people don't like
- Inconsistent service
- Rude staff
- Long wait times
Often praised
- serviceOne thing I do appreciate is the service
- staffMy experience at this restaurant was a mix of excellent food and friendly staff, but significantly marred by the worst credit card reader I've ever encountered. While it looks like a touchscreen, it's not user-friendly; you're forced to select a tip percentage using the number pad, with no option to decline tipping before payment.
- customer serviceIt's the best Sweetgreen in the Bay, especially compared to Berkeley, where you are forced to order online and they never get your order right. I look forward to my daily salad from here; their ingredients are always so fresh, the customer service is amazing, everyone's so friendly and never stingy with the portions. The place is so well managed.
- experienceI had a really great experience. I ordered online and my food was ready on time.
- KikiKiki! She was incredibly kind, professional, and genuinely warm
- ordermy order is completed a bit earlier and perfect every time
- 5-star experienceAlways a 5 star experience!
- Andres and JuliaSpecial thanks to Andres and Julia!
- Julioespecially Julio. He usually works as the cashier and is incredibly nice and friendly
- ServiceThe Health aspects were also top-notch, rated 5/5. Service was very good at 4. 5/5, and the Location was ideal at 5/5.
Frequently criticized
- servicethe service I received today was disappointing
- customer servicebarely engaged with us to understand our choices, a fundamental aspect of customer service
- staffI typically love Sweetgreen, but this experience has changed that until the staff changes or this server is fired. He was rude, couldn’t answer basic questions, and was aggressive like he wanted to fight.
- employeesthey shouted and insulted me
- managertheir manager actually doubled down and said
- servera guy serving without a mask and he is talking constantly around the open food
- Uber Eats ordermessed up an Uber Eats order
- adding ingredientsher manner of adding ingredients to our bowl was haphazard and inattentive
- annoying serviceAnnoying service
- attitudethat bad attitude
If you're looking for a quick and friendly interaction, especially when ordering ahead, you might have a great experience. However, be prepared for potential inconsistencies in service, including occasional rudeness or longer waits, which could be a dealbreaker for some.
Ambience (5.3 out of 10)
mentioned by 22% of the guests
When it comes to the ambience, this spot offers a bit of a mixed bag! While the overall vibe gets an average score of 5.3, customer satisfaction is a bit mixed at 42.9%. Many guests loved the bright and clean interior, finding the atmosphere inviting and cozy with great vibes.
Out of 35 total pieces of feedback, 15 comments specifically praised the positive aspects, highlighting the appealing environment and impeccable cleanliness. However, 17 other remarks pointed to some significant drawbacks. The noise level was frequently described as very loud with terrible acoustics, making it hard to hear.
Concerns were also raised about unsanitary conditions, a messy environment, and a lack of proper seating. Some found the place dirty and disorganized, with issues like sweeping floors near open food contributing to a less-than-ideal experience.
Ambience
35
Reviews
42%
Satisfaction
17
negative
3
neutral
15
positive
Rating distribution
What people like
- Clean interior
- Inviting atmosphere
- Great vibes
What people don't like
- Loud noise
- Poor cleanliness
- Limited seating
Often praised
- atmosphereatmosphere was as to be expected, clean and chill
- CleanlinessCleanliness was impeccable
- InteriorThe Interior was pleasing
- Locationthe Location was ideal
- bustlingTo top it all off, the affordability makes it a staple in downtown. It's great to see that it's not just me, as sweetgreen is always bustling.
- environmentVibe, location and environment is great
- ethos of the placeAlso love the ethos of the place
- experienceThe staff, particularly Judith, are incredibly kind, efficient, and friendly. I have never had a bad meal or experience here.
- interiorInterior is bright and clean
- locationVibe, location and environment is great
Frequently criticized
- atmosphereHowever, the customer service was terrible, and the restaurant itself looked dirty and disorganized. It was all over the place!
- Noise levelNoise level:Very loud, hard to hear
- acousticscrazy terrible acoustics in here
- ambiancepoor ambiance with these types of people serving
- cleaning the tablesCleaning the tables was required but overlooked.
- cleanlinessIt has a great concept and really great salads! However, the place was a mess, and they didn’t seem to care to keep it clean. But I do love the options for your salad.
- echoing noiseechoing noise is very intense
- messy placeMy experience at this restaurant during the Monday lunch hour rush was not very impressive. The place was a bit messy, and the staff seemed to be handling food with a lot of rush. My take-out container was already leaking by the time I received it.
- open foodopen food is close to the floor
- placeIt has a great concept and really great salads! However, the place was a mess, and they didn’t seem to care to keep it clean. But I do love the options for your salad.
If youre looking for a lively, bustling spot and dont mind a bit of noise or potentially limited seating, the good vibes and clean interior might appeal. However, if a quiet, pristine environment is a must, you might find the acoustics and occasional cleanliness issues disappointing.
Value (3.9 out of 10)
mentioned by 24% of the guests
Looking at value, a handful of customers (6 out of 29 total remarks) found some bright spots, appreciating the affordability and deals on offer. Some even felt the price point was reasonable, making it worth the value for them. These positive sentiments highlight that some experiences do hit the mark.
However, the overall picture for value is quite challenging, with a low score of 3.9 and customer satisfaction at a mere 20.7%. The majority of feedback, with 19 negative remarks, points to high prices for small portions, often leading to a feeling of waste of money. Frequent complaints also mention unexpected charges for extra sauce and other fees, making it harder to justify the cost.
Value
29
Reviews
20%
Satisfaction
19
negative
4
neutral
6
positive
Rating distribution
What people like
- Good deals offered
- Reasonable price point
- Perceived value
What people don't like
- High prices
- Small portions
- Unexpected fees
Often praised
- ValueThe Value for money was also great
- affordabilityTop all that off with affordability
- dealsFor a while, this restaurant offered the best salads and best deals in FiDi. In fact, the portions were almost too big, and the prices were unbeatable.
- priceMy experience at this restaurant was fantastic! The food was delicious, filling, and well priced, with an emphasis on locally sourced ingredients. It's no wonder the place is always slammed around lunchtime.
- price pointFrom a price point, it's reasonable
- valueWith all the add ons for me and a drink, it's about $21 all in. It's not the cheapest thing around but I feel like it's worth the value.
Frequently criticized
- priceThe ingredients are always fresh, and the service is quick. Although it's a bit pricey, the quality, convenience, and flavors make it worth every bite.
- pricesIdk what happened to the prices in the last year but it's crazy out here now
- 20 dollar bowHere is a 20 dollar bow!
- extra sauceCharged me 2x for extra sauce
- food for middle classNeedless to say, I no longer recommend this place as highly as I once did when it first came out. The city is becoming quite desolate in terms of food for the middle class, so unlike European cities and elsewhere.
- health insurance feealready charges a 3% health insurance fee
- moneyWe waisted so much money!
- order was over $100Why not call the customer? The order was over $100, which makes this situation nonsensical. I am disappointed, and the cancellation via email 30 minutes before delivery is BEYOND unacceptable.
- tip percentagenumbers to choose a tip percentage
- waste of moneywaste of money!
If youre considering this place for its value, be prepared for a mixed bag, leaning towards disappointment for many. While a few find decent deals, the majority feel the prices dont match the portions or overall experience. It might be worth a try if you catch a specific deal, but otherwise, you might find your money goes further elsewhere.
How are the prices at sweetgreen?
You’re looking at roughly 20 per person – reported by 74 diners. That puts it in the $11–$20 category. For a Health Food Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at what people actually spend, most guests stick right within that $11–$20 sweet spot, showing prices are pretty consistent around the average.
Here’s a quick look at what guests spend per person, based on the latest 74 reviews.
A look at the value for money compared to similar restaurants in San Francisco.
Overall, for a Health Food Restaurant in San Francisco, we think the pricing feels quite fair. It offers good value without breaking the bank for a healthy meal.
Customer Reviews: what people think about sweetgreen
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Lunch
1
Terrible Service, Will Not Return
My experience at this restaurant was overwhelmingly negative due to the staff. They rushed me and were extremely rude and non-considerate. I will walk miles before I return to this place.
- staff1
Visit Type
- Casual Outing
Group Type
- Friends
Group Size
- Couple
Service Type
- Dine-in
Meal Type
- Lunch
10
Deliciously Amazing Lunch at Sweetgreen!
I had a deliciously amazing lunch at Sweetgreen, my favorite place, while downtown with Pergoinious Haggstaller. It was a 5-star experience, with both food and service receiving top marks.
- deliciously amazing lunch10
- 5-star experience10
- food10
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Immediate (0–5 min.)
Noise Level
- Moderate
6
Disappointing Service, Good Food
My experience at this Sweetgreen was less than ideal. I found it to be one of the less friendly locations I've visited across America. I felt rushed while making my food order, and the portions of the extras I paid for were exceptionally small.
- service2
- food order3
- portions3
Price per Person
- $11–$20
Visit Type
- Quick Meal
Group Size
- Solo
Service Type
- Takeout
Wait Time
- Immediate (0–5 min.)
2
No Chicken in Chicken Parm Salad
I picked up a salad and ordered the chicken parm, but there was no chicken in it. When I called, I couldn't speak to a person, which I found ridiculous.
- salad chicken parm1
- talk to a person1
Visit Type
- Quick Meal
Service Type
- Dine-in
2
Unprofessional Service, Limited Menu
I visited this restaurant 40 minutes before closing and was disappointed to find that they were already out of half of the menu. When I inquired about blackened chicken, the staff responded rudely, asking, “Can’t you see? ” It was a totally unprofessional and disappointing experience.
- menu2
- blackened chicken1
- staff response1
What sweetgreen offers
Crowd
- Family-friendly
- LGBTQ+ friendly
- Transgender safespace
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
- Free Wi-Fi
- Wi-Fi
Offerings
- Vegan options
- Healthy options
- Organic dishes
- Vegetarian options
- Quick bite
Dining options
- Catering
- Brunch
- Counter service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- No-contact delivery
- Takeout
- Delivery
- Dine-in
Pets
- Dogs allowed outside
Parking
- Usually difficult to find a space
- Paid parking garage
- Paid street parking
Atmosphere
- Casual
- Trendy
FAQs
Is sweetgreen in San Francisco's Transbay neighborhood accessible for all guests?
Yes, sweetgreen ensures a comfortable experience for everyone. You will find a wheelchair accessible entrance, seating, and restrooms, making it easy for all patrons to enjoy their healthy meals in a casual setting.
What kind of dining options and healthy choices can you expect at sweetgreen?
At sweetgreen, you can enjoy a variety of dining options including lunch, dinner, and even catering. They offer an extensive menu of healthy, organic, vegan, and vegetarian options, perfect for a quick bite or a full meal.
How does sweetgreen rate overall?
sweetgreen holds an overall score of **6** out of 10, indicating an average experience. While **Food** (6.7) is a strong point, **Service** (5.6) and **Ambience** (5.3) are moderate, and **Value** (3.9) is a notable concern.
What do customers appreciate most about sweetgreen?
Many customers praise sweetgreen for its fresh ingredients and the quality of its salads. The staff often receives commendation for being friendly and efficient, contributing to a positive experience.
What are the main drawbacks of dining at sweetgreen?
Common concerns include inconsistent portion sizes and what many perceive as high prices. Some also note issues with cleanliness and a noisy, disorganized atmosphere during busy periods.