Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
oChef » Ono Hawaiian BBQ – San Francisco
Ono Hawaiian BBQ - San Francisco
Photo from Ono Hawaiian BBQ
Ono Hawaiian BBQ at a glance
San Francisco Lakeshore
- 🍍 Hawaiian Restaurant
$$
Price per Person $21–$30
mentioned by 51 of the guests
#2263 out of 2403 places to eat in San Francisco
#18 Hawaiian Restaurant out of 19 in San Francisco
Average
5.4 out of 10
Food
Service
Ambience
Value
263
Reviews
45.2%
Satisfaction
Often praised
- Generous portions
- Tasty macaroni
Frequently criticized
- Inconsistent quality
- Poor service
The restaurant Ono Hawaiian BBQ in San Francisco’s vibrant Lakeshore neighborhood invites you to experience authentic Hawaiian flavors. This casual Hawaiian restaurant is your go-to spot for a quick, satisfying meal.
You’ll find yourself transported to the islands with every bite, making it a perfect escape from the city bustle. Whether you’re craving lunch or dinner, this welcoming eatery offers a taste of paradise right here in San Francisco.
Overview: Introducting Ono Hawaiian BBQ
Ono Hawaiian BBQ offers a taste of the islands, with many appreciating the generous portions and the satisfying macaroni salad. While the food generally finds favor, consistency can be a concern, with some experiences noting issues in preparation.
The atmosphere often evokes a Hawaiian feel, though some locations might benefit from a refresh. Service at Ono Hawaiian BBQ appears to be a mixed bag; some customers praise the friendly staff and quick order delivery, while others report instances of inattentiveness or longer waiting times.
Value is often seen as decent, though a few find the overall experience a bit pricey for what’s offered.
Average
5.4
out of 10
263
Reviews
45.2%
Satisfaction
119
negative
25
neutral
119
positive
Ono Hawaiian BBQ registers an overall score of 5.4, placing it squarely in the average category. Customer satisfaction also sits in a mixed range at 45.2%, indicating that while some diners are pleased, a significant portion finds room for improvement.
This assessment is drawn from a substantial 263 customer observations, with an almost even split of 119 positive and 119 negative remarks. Looking closer at the specifics, Food leads the way with a score of (5.9), suggesting it’s the strongest aspect, though still just above average.
Ambience (5.2) and Value (5.2) follow closely, both landing in the average bracket. The area needing the most attention appears to be Service (4.4), which falls into the lower end of the average scale, indicating a consistent area for development.
What people like
- Generous food portions
- Tasty macaroni salad
- Good value for money
What people don't like
- Inconsistent food quality
- Inattentive staff
- Unclean facilities
- Long wait times
Ono Hawaiian BBQ offers a casual dining experience with some appealing aspects, particularly if you’re seeking substantial portions of Hawaiian-inspired fare. With a recommendation score of 5.6, it suggests a visit might be worthwhile for those prioritizing quantity and specific menu items like the macaroni salad.
However, be prepared for potential inconsistencies in food preparation and service. If you value a consistently polished experience and spotless surroundings, you might find it falls short.
It’s a place that could satisfy a craving, but perhaps not consistently impress.
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Verdict: Our expert take on Ono Hawaiian BBQ
Food (5.9 out of 10)
mentioned by 91% of the guests
When it comes to the food, many diners found plenty to enjoy, with a 5.9 score suggesting it's generally above average. Based on 79 positive remarks out of 153 total, people frequently praised the generous portions and delicious taste of the Hawaiian food, especially highlighting the macaroni salad. Many found dishes like the BBQ chicken and short ribs to be flavorful and satisfying.
However, the customer satisfaction of 51.6% indicates a mixed experience, with 57 negative comments pointing to some significant issues. Common complaints included food being salty or dry, and concerns about uncooked chicken or too much breading. Some also noted inconsistent portion sizes and cold food, suggesting quality can vary.
Food
153
Reviews
51%
Satisfaction
57
negative
17
neutral
79
positive
Rating distribution
What people like
- Generous portion sizes
- Delicious Hawaiian taste
- Tasty macaroni salad
What people don't like
- Inconsistent food quality
- Food can be dry
- Too much breading
Often praised
- foodthe food is consistent
- macaroni saladThe macaroni salad was very filling and probably extremely unhealthy, but tasty.
- portionstheir portions are for sure to make you full
- Mac saladTheir Mac salad slaps to an unbelievable degree
- chickenthe chicken wasn't dry
- riceThe chicken was tender but quite greasy, and the portion sizes were inconsistent, with some massive and some tiny pieces. The rice was cooked well, and the blanched vegetables were nice. The macaroni salad was very filling, likely unhealthy, but tasty.
- Hawaiian BBQOno is the best Hawaiian BBQ
- portion sizeMy experience at this establishment on July 29, 2024, was largely positive. The place is clean, the portions are big, and the food is tasty. Additionally, the staff is polite.
- teriyaki chickenordered teriyaki chicken and Hawaiian bbq chicken. Both were good.
- BBQ mixLove the BBQ mix with their great value and delicious taste!!!
Frequently criticized
- foodPreviously, the food was very saucy, with a puddle under the salad and more sauce than rice on my island chicken. This time, it was barely dressed with twice the amount of rice. My chicken katsu was alright, a little dark, which I can overlook, but I cannot get past a piece that was oozing fat and breading.
- chickenmy chicken was basically all breading
- macaroni saladpiece of clear plastic wrap in my scoop of macaroni salad
- meatvery skimpy with the meat
- ricethe rice was really mushy
- saladgive me regular salad, that I didn't ask for
- #6 kalbi short ribsWe waited about 30 minutes, and the food was ready at 4: 58 pm. Unfortunately, the food was just a little under warm. Inside the restaurant, it was hotter than the food, which was sad but true.
- BBQscraps instead of full pieces of bbq
- BBQ meatover cooked my BBQ meat as well.
- FoodFood now a days is too expensive to be messing up like this!
If youre looking for generous portions of Hawaiian-inspired dishes and dont mind a bit of inconsistency, it could be a satisfying meal. Just be aware that some experiences mention issues with dryness or seasoning, so it might be a bit of a gamble.
Service (4.4 out of 10)
mentioned by 64% of the guests
Based on 77 customer observations, some folks have had genuinely positive experiences with the service here. Many praise the friendly staff and politeness, noting quick delivery times and efficient pick-up processes. While the overall score sits at an average 4.4, there are definite bright spots in customer interactions, with 27 positive comments highlighting good customer service.
However, the picture isn't entirely rosy, with a poor 35.1% customer satisfaction. A significant number of the 47 negative comments highlight concerns about staff attitude, a lack of professionalism and courtesy, and frustratingly long waiting times. Some even reported rude and unprofessional encounters, leading to orders being late or incorrect.
Service
77
Reviews
35%
Satisfaction
47
negative
3
neutral
27
positive
Rating distribution
What people like
- Friendly, polite staff
- Quick service
What people don't like
- Rude staff
- Long waits
- Poor professionalism
Often praised
- serviceService is the thing I want to emphasize
- customer serviceWhen they finally acknowledged me they were friendly
- employeesThe employees are very professional and polite here.
- staffvery friendly staff
- Other customersOther customers came in and placed order and got their order ready in 10 minutes
- ServiceService:5
- YesicaYesica was excellent at helping us clueless Minnesotans figure out what we wanted.
- cooksThe cooks and the guy putting my order together was very nice
- delivery timeLa comida la entregan en 10 a 15 minutos en promedio lo que es poco tiempo
- friendliness of cashiersme encanto la amabilidad de las cajeras
Frequently criticized
- customer servicethey see me and either turn around or they start fiddling with things or ignore me
- orderThe inconsistency makes it too unreliable to return. While the portion sizes are generally great and I appreciate the balance of protein, carbs, and vegetables, you never know if your order will be ready on time, if it will be hot or cold, or if the quality will be worth the $17 price tag. Regarding customer service, the staff seem a bit socially awkward.
- serviceThe service and food leave a bit to be desired
- staffIt was disappointing to see such a lack of professionalism and courtesy. I hope they address these service issues soon because the restaurant has potential if only the staff were more welcoming and attentive.
- waiting timeSupposed to be ready at 600. Meanwhile other walking in getting their order before me.
- Grubhub ordersnot taking grubhub orders properly
- Onoimpossible to get a hold of anyone at Ono
- PostmatesIt literally said please login. It's been impossible to get a hold of anyone at Postmates or Ono to cancel my charge, get a refund, a credit, or an apology. Never coming back here again.
- apologyget an apology
- awful serviceAwful service and a terrible plate
If youre lucky, you might experience quick and friendly service. But be prepared for a gamble, as many customers have faced significant issues with staff attitude and long waits. Its a bit of a hit-or-miss situation, so manage your expectations.
Ambience (5.2 out of 10)
mentioned by 32% of the guests
When it comes to the vibe, this spot offers a somewhat positive experience, reflected in its score of 5.2 and a customer satisfaction of 40.9%. Many guests appreciate the overall atmosphere and interior, with some even noting a Hawaiian feel. Youll also find the place generally clean and benefit from the convenience of a free and plentiful parking lot, as highlighted in 9 positive remarks.
However, theres definitely room for improvement, as indicated by 11 negative comments out of 22 total. Several patrons pointed out that the place could use a facelift and a good deep cleaning, especially around the soda fountain. Issues like a dirty store, a falling-apart interior dining area, flies inside, and an uncomfortably hot interior were also mentioned, suggesting some significant upkeep is needed.
Ambience
22
Reviews
40%
Satisfaction
11
negative
2
neutral
9
positive
Rating distribution
What people like
- Great atmosphere
- Clean interior
- Ample parking
What people don't like
- Needs deep cleaning
- Flies present
- Hot interior
Often praised
- atmosphereAtmosphere will remind you of hawaii
- AtmosphereAtmosphere:5
- cleanlinessThe place is clean
- free parking lotParking options:Free parking lot
- interiorClean inside but staff and service was not very welcoming
- plenty of parkingParking space:Plenty of parking
Frequently criticized
- locationMy experience at this restaurant was that the location is closed. It appears to be a temporary closure, but their signage does not specify the duration.
- deep cleaninga little deep cleaning
- flies insideThere was nothing “ONO” about the experience today. The doors were wide open, and there were flies inside the restaurant, which completely lost my appetite. I did notice an older Asian woman sitting outside the front door, and after seeing her about to scavenge through the trash, I stopped her and ordered her a full meal with water.
- inside thier placeinside thier place was hotter than the food
- interior dinning areaThe interior dinning area is also falling apart
- placeThe place itself could use a little face lift
- restroomHaving a restroom or at least a sink for washing hands would be great
- sinkHaving a restroom or at least a sink for washing hands would be great
- soda fountainThe food was yummy and the portions were big. However, the location looked like it hadn't been cleaned in a while, especially under the soda fountain. The cabinet door was off its hinge, and the area underneath was GROSS.
- storeStore is very dirty
So, should you go? If youre looking for a quick bite and dont mind a place that's a bit rough around the edges, especially if parking is a priority, it might be okay. However, if a pristine, comfortable, and well-maintained environment is crucial for your dining experience, you might find yourself disappointed.
Value (5.2 out of 10)
mentioned by 13% of the guests
When it comes to value, some customers have definitely found things to appreciate, noting decent prices and even calling them very reasonable. Theres a definite appreciation for the great value offered, especially with dishes like the BBQ mix, and the price per person seems to hit a sweet spot for many. These positive sentiments, from 4 out of 11 total opinions, contribute to an average score of 5.2.
However, its not all sunshine and rainbows. With a low customer satisfaction of just 36.4%, theres clearly room for improvement. Some folks have faced frustrating issues with getting a refund or credit for a charge, leading to strong negative feelings.
There are also mentions of things being "bit over priced, " indicating that not everyone feels theyre getting their money's worth, based on 4 negative remarks.
Value
11
Reviews
36%
Satisfaction
4
negative
3
neutral
4
positive
Rating distribution
What people like
- Reasonable prices
- Great value offered
- Fair price per person
What people don't like
- Billing issues arise
- Refunds are difficult
- Can be overpriced
Often praised
- pricesdecent prices
- great valueLove the BBQ mix with their great value and delicious taste!!!
- price per personPrice per person:$10–20
Frequently criticized
- chargeIt literally said please login. It's been impossible to get a hold of anyone at Postmates or Ono to cancel my charge, get a refund, a credit, or an apology. Never coming back here again.
- creditget a credit
- priceBit over priced
- refundIt literally said please login. It's been impossible to get a hold of anyone at Postmates or Ono to cancel my charge, get a refund, a credit, or an apology. Never coming back here again.
So, is it worth it? While some find the prices reasonable, the low customer satisfaction and issues with billing suggest a risk. If you're looking for consistent value and hassle-free transactions, you might want to proceed with caution.
How are the prices at Ono Hawaiian BBQ?
You’re looking at roughly 21 per person – reported by 51 diners. That puts it in the $21–$30 category. For a Hawaiian Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Interestingly, while the average is 21, most guests actually spend a bit less, with the majority of prices clustering in the $11–$20 range, suggesting some great value options.
This chart shows what people usually spend per person, using the 51 most recent reviews.
See how this restaurant’s value stacks up against similar spots in San Francisco.
Considering the deliciousness of Hawaiian food and the San Francisco location, we think the pricing here feels quite fair. With many options available below the average, it offers good value for a tasty meal!
Customer Reviews: what people think about Ono Hawaiian BBQ
Price per Person
- $1–$10
Visit Type
- Quick Meal
Service Type
- Takeout
Meal Type
- Lunch
Noise Level
- Loud
1
Disgusting cleanliness and service
My experience at this restaurant was extremely negative. The store was very dirty. I witnessed the packing girl putting her fingers in her mouth and touching her hair, which was unhygienic.
Due to these concerns about cleanliness and service, I requested a refund before my food was ready and left.
- store1
- packing girl1
- refund1
Price per Person
- $11–$20
Visit Type
- Food Exploration
Service Type
- Dine-in
9
Consistent BBQ Experience
I'm in town from 90 miles away and I enjoy OnO BBQ at home in Stockton. This franchise location offers the same taste and same good customer service as the one I frequent at home. The food was rated 5, service was rated 5, and the atmosphere was rated 5.
- same taste9
- same good customer service9
- food10
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Takeout
Meal Type
- Lunch
Wait Time
- Short (6–15 min.)
3
Inconsistent Food and Service
I used to love this place a few years ago, but my recent experiences have been a bit disappointing. I've been ordering online to skip the line, and unfortunately, the last few times haven't been great. The first time, I had to wait ten minutes past my pickup time, and this time, my food arrived cold.
Previously, the food was very saucy, with a puddle under the salad and more sauce than rice on my island chicken. This time, it was barely dressed with twice the amount of rice. My chicken katsu was alright, a little dark, which I can overlook, but I cannot get past a piece that was oozing fat and breading.
The inconsistency makes it too unreliable to return. While the portion sizes are generally great and I appreciate the balance of protein, carbs, and vegetables, you never know if your order will be ready on time, if it will be hot or cold, or if the quality will be worth the $17 price tag. Regarding customer service, the staff seem a bit socially awkward.
On both visits, they either turned away, started fiddling with things, or ignored me. When they finally acknowledged me, they were friendly but in a strange, hesitant way, reminiscent of someone unsure how to approach. Overall, the food is decent but inconsistent, and I won't be returning to this location.
- rice7
- chicken katsu5
- portion sizes8
- food2
- island chicken3
- piece1
Price per Person
- $11–$20
Visit Type
- Food Exploration
Service Type
- Dine-in
Meal Type
- Dinner
7
Tasty Food, Bit Pricey
My experience at the restaurant was largely positive, especially concerning the food. I found the food to be tasty, and I particularly loved the macaroni salad. The teriyaki chicken was also noted as being very tender.
However, I did find the prices to be a bit high, stating that it's 'over priced', though acknowledging that this is common these days. The service and atmosphere were rated as average with a score of 3 out of 5.
- food8
- macaroni salad9
- teriyaki chicken8
- price4
Price per Person
- $31–$40
Visit Type
- Casual Outing
Group Type
- Couple
Group Size
- Couple
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Moderate (16–30 min.)
2
Rude Service and Lukewarm Food
My wife and I visited this restaurant for dine-in and ordered the island fire chicken and #6 kalbi short ribs. We waited about 30 minutes, and the food was ready at 4: 58 pm. Unfortunately, the food was just a little under warm.
Inside the restaurant, it was hotter than the food, which was sad but true. Additionally, the lady behind the counter was abundantly rude. We will not return to that location.
- waiting time5
- island fire chicken3
- #6 kalbi short ribs3
- lady behind counter1
What Ono Hawaiian BBQ offers
Crowd
- Family-friendly
- Groups
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Offerings
- Quick bite
Dining options
- Dinner
- Seating
- Lunch
- Catering
Service Options
- No-contact delivery
- Takeout
- Outdoor seating
- Dine-in
- Delivery
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
FAQs
What dining options and services does Ono Hawaiian BBQ offer?
At Ono Hawaiian BBQ, you have several convenient options. You can enjoy a casual dine-in experience for lunch or dinner, or opt for takeout and delivery, including no-contact delivery. Outdoor seating is also available for you to savor your meal in the fresh air. Catering services are provided for your special events.
Is Ono Hawaiian BBQ a good place to bring children?
Absolutely! Ono Hawaiian BBQ is known for being good for kids, making it a family-friendly destination. You’ll find a dedicated kids’ menu with options sure to please younger palates. The casual atmosphere ensures a relaxed and enjoyable dining experience for the whole family.
How does Ono Hawaiian BBQ generally perform?
Ono Hawaiian BBQ holds an overall score of 5.4, indicating an average experience. While Food scores highest at (5.9), Ambience (5.2) and Value (5.2) are also average, with Service (4.4) being the weakest point.
What are the common praises for the food at Ono Hawaiian BBQ?
Many customers appreciate the generous portions and find the macaroni salad particularly tasty and filling. The chicken is often noted for not being dry, and the BBQ mix is a popular choice.
Are there any common issues with the dining experience?
Yes, some customers have reported inconsistencies in food quality, such as overly saucy or underdressed dishes, or issues with meat preparation. Service can also be a concern, with reports of inattentive staff and occasional long waiting times, alongside observations of unclean facilities.