Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Shake Shack – San Francisco
Shake Shack - San Francisco
Photo from Shake Shack
Shake Shack at a glance
San Francisco Cow Hollow
- 🍔 Hamburger-Restaurant
$$
Price per Person $21–$30
mentioned by 89 of the guests
#2173 out of 2403 places to eat in San Francisco
#36 Hamburger-Restaurant out of 37 in San Francisco
Average
5.9 out of 10
Food
Service
Ambience
Value
348
Reviews
52.6%
Satisfaction
Often praised
- Quality food
- Good ambiance
- Friendly service
Frequently criticized
- Poor service
- Hygiene issues
- High cost
The restaurant Shake Shack Cow Hollow is a popular Hamburger Restaurant located in the vibrant Cow Hollow neighborhood of San Francisco. You’ll find a casual yet trendy atmosphere perfect for a quick bite or a relaxed meal.
With excellent outdoor seating available, it’s an ideal spot to enjoy your food and the San Francisco air. Whether you’re craving lunch, dinner, or even late-night food, this spot has you covered.
Overview: Introducting Shake Shack
Shake Shack offers a varied experience, with many patrons consistently enjoying the quality of their core menu items. The overall food quality often meets expectations, and the atmosphere is frequently described as clean and welcoming, contributing to a pleasant visit.
It’s a spot where you can generally expect a decent meal in a comfortable setting.
Average
5.9
out of 10
348
Reviews
52.6%
Satisfaction
134
negative
31
neutral
183
positive
Shake Shack registers an overall Restaurant Score of 5.9, placing it squarely in the average category. Customer sentiment is a bit more divided, with Customer Satisfaction at 52.6%, indicating a mixed bag of experiences.
This suggests that while many find their visit satisfactory, a significant portion leaves feeling less than impressed.
What people like
- Tasty burgers and shakes
- Clean, welcoming atmosphere
- Helpful, happy staff
What people don't like
- Inconsistent service
- Hygiene concerns
- Questionable value
With a Recommendation Score of 6.3, Shake Shack leans slightly towards positive experiences, but it’s not a unanimous endorsement. If you prioritize a quick, tasty burger and a pleasant setting, it might be worth a visit, but manage expectations regarding consistency and cost.
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Verdict: Our expert take on Shake Shack
Food (6.3 out of 10)
mentioned by 95% of the guests
When it comes to the food, theres a lot to chew on! With 100 positive remarks out of 171 total, many folks rave about the delicious burgers, tasty shakes, and excellent quality. The overall score for food sits at a decent 6.3, suggesting a generally satisfying experience for many diners.
However, not everyone leaves completely full or happy. There are 59 negative comments, with some finding the burgers too small or the food greasy. Issues like soggy fries and inconsistent quality also pop up, indicating theres definitely room for improvement in some areas, leading to a mixed customer satisfaction of 58.5%.
Food
171
Reviews
58%
Satisfaction
59
negative
12
neutral
100
positive
Rating distribution
What people like
- Delicious burgers
- Tasty shakes
- Good food quality
What people don't like
- Small burger portions
- Food often greasy
- Inconsistent food quality
Often praised
- foodThe food was tasty and met the usual Shake Shack standards. The atmosphere was a bit disorganized, but it didn't detract from the meal.
- burgersburgers are not that filling they have always been very tasty
- burgerLe burger était vraiment très très bon
- qualityConsistently high quality across the chain
- FoodFood:5
- cheese friesThe cheese fries here are excellent
- food qualityoverall food quality
- shakesThe shakes are excellent.
- veggie burgerdelicious veggie burger with plenty of extra toppings
- 100% Angus beefmade with 100% Angus beef
Frequently criticized
- foodShake Shack had great food.. wouldn't bother to go again .. burgers had no flavor
- friesThe burgers were tasty, and the vanilla milkshake was also good. However, the fries were a bit soggy. The main issue was the cold and drafty environment inside the restaurant.
- burgerThe burger is assembled like a 1990s McDonald’s burger
- Shake ShackShake Shack is not that great
- burgersI heard Shake Shack had great food, but I wouldn't bother to go again. The burgers had no flavor, and the fries were cold. I'm questioning why this is a popular place.
- chocolateI found ordering to be much easier at the cashier compared to the kiosk. I tried the new Dubai milkshake, and it was okay; I wish there was more chocolate. Overall, I'm giving it 5/5 stars.
- portion sizethey are more like sliders than actual full sizes burgers
- shakesI'd give zero stars if I could. Every time I go to Shake Shack after 8 PM, they don't have shakes or have limited options. It feels like pure laziness and a lack of caring.
- Chickencompletely out of Chicken
- Golden State DoubleShouldn’t be advertising a Golden State double if it only comes with one patty
If youre craving a classic burger and shake, youll likely find something to enjoy here, especially given the decent score. Just be aware that portion sizes and consistency can be a bit of a mixed bag, so manage your expectations.
Service (5.2 out of 10)
mentioned by 64% of the guests
When it comes to service, many customers found the staff to be incredibly friendly and helpful, often praising their professionalism and the overall service speed. With 38 positive opinions out of 91 total, many appreciated the quick and easy ordering process. The overall score for service sits at an average 5.2, with customer satisfaction at a mixed 41.8%.
However, the experience isn't always smooth sailing. A significant 43 negative opinions highlight issues like incomplete orders, frustrating online ordering systems, and long wait times. Some also reported poor customer service, automation problems, and even missing items, suggesting a need for more consistent execution.
Service
91
Reviews
41%
Satisfaction
43
negative
10
neutral
38
positive
Rating distribution
What people like
- Friendly, helpful staff
- Quick service speed
- Easy ordering process
What people don't like
- Incomplete/missing orders
- Long wait times
- Poor online ordering
Often praised
- serviceThe service and atmosphere were both excellent
- staffThe bathrooms are also nice. The staff seem happy, contributing to an overall welcoming and friendly atmosphere. Highly recommend if you’re just looking for some good fast food.
- ServiceService:5
- delivery timeWe ordered Shake Shack for my son’s birthday party. The online ordering system did not work well for this type of large order, but the store manager on Chestnut St, Chaz, was just wonderful and corrected the order and delivery time since the online tool mixed things up. She was very friendly and went out of her way to get things right for the party.
- orderingordering is a lot easier at the cashier over the kiosk
- ordering processOverall it was quick and easy
- TaneiaTaneia was amazing! She gave my dog some great dog biscuits and treated us very nicely.
- competitors storemore than happy to help the customers willing to spend their hard earned money
- customer serviceGreat customer service!
- good serviceiyi hizmet
Frequently criticized
- serviceMy experience at this restaurant has been quite negative. On my first visit, the food took over 30 minutes to arrive and was missing multiple parts of the order. My second visit was even worse; the food gave me diarrhea and stomach problems for two days.
- managementI woke up at 2 AM with the worst stomach pain, followed by hours of diarrhea. This place has ZERO MANAGEMENT. They aren't watching their cooks, who are not washing their hands or being sanitary.
- managerserious mistake on the part of manager D. They were extremely aggressive
- staffThe staff there would rather feed an algorithm than the hungry humans
- automationshake shack is almost entirely automated
- bagsThey mess up the order every single time, usually they just completely forget the shake. The bags are not sealed either, so it’ll the open food like cheese fries are cold and open to the drivers sneezing or wherever else they do in their car.
- businessWhat a dishonest business
- closing timeDidn't let us know when we were ordering that we had to be out at 12
- cooksaren’t watching their cooks who are not washing their hands
- customer servicethere’s virtually no customer service
Service here seems to be a bit of a gamble. If you value friendly staff and quick service, you might have a great experience. However, be prepared for potential hiccups with online orders or longer waits, which could be a dealbreaker for some.
Ambience (6.3 out of 10)
mentioned by 51% of the guests
When it comes to the vibe, this spot gets an average score of 6.3, with customer satisfaction sitting at a mixed 61.5%. Many folks appreciate the overall place and atmosphere, often noting its clean, spacious, and in a great location. Out of 65 total comments, 40 leaned positive, highlighting a generally pleasant environment.
However, theres definitely room for improvement, as 20 comments pointed out some downsides. Issues like messy tables, a noisy atmosphere, and dirty bathrooms popped up, with some even mentioning a cold and drafty feel. So, while the general ambiance is okay, some details could use a little polish.
Ambience
65
Reviews
61%
Satisfaction
20
negative
5
neutral
40
positive
Rating distribution
What people like
- Clean and spacious
- Good location
- Quiet noise level
What people don't like
- Messy, dirty tables
- Noisy atmosphere
- Unclean bathrooms
Often praised
- atmosphereThe bathrooms are also nice. The staff seem happy, contributing to an overall welcoming and friendly atmosphere. Highly recommend if you’re just looking for some good fast food.
- placeA really beautiful place near the bay
- locationOn the other hand, I was disappointed in their chicken bites, which had the taste of old frying oil and no chicken taste. The place itself is nice, big, and clean, and in a good location.
- AtmosphereAtmosphere:5
- cleanThe wait was about ten minutes, so if you're in a ridiculous hurry, a corner store might be a better option. However, the ordering process was easy, the place was clean, and the staff seemed happy. The burger was really good, which is definitely a plus lol.
- cleanlinessMy experience at this restaurant was very comfortable. It's one of their cleanest branches, and the staff were incredibly helpful. The food tasted great, as always ☺️.
- aestheticmost aesthetic Shake Shack I've ever been in
- ambianceAmbiente auch netter als bei anderen Läden
- bathroomsthe bathrooms are nice
- crowdednot so overflown
Frequently criticized
- atmospherethe atmosphere was a significant issue, as it was too noisy
- bathroomThe bathroom was not working
- busyIt's never busy
- cold and draftycold and drafty environment inside
- dustsehr viel Staub überall
- garbage disposal devicesgarbage disposal devices were broken
- greasy streaksfettschlieren auf den Tischen
- men's restroomfamous brand not have a men's restroom!!!
- napkin dispensersnapkin dispensers were also totally empty
- other tablesthe other tables weren't cleared off from any of the customers
If youre looking for a generally clean and spacious spot with a decent location, youll likely find the ambience acceptable. However, be prepared for potentially messy tables or a noisy environment, especially if youre sensitive to those things. Its a mixed bag, so manage your expectations.
Value (4.2 out of 10)
mentioned by 18% of the guests
Despite a challenging overall perception, some customers found the value here to be quite decent. With 5 positive remarks out of 21 total, a few appreciated the price per person as affordable and even called it best value for money . They enjoyed a delicious and affordable burger , suggesting that for certain items, the price felt fair.
However, the value proposition often falls short, reflected in an average score of 4.2 and a poor customer satisfaction of just 23.8%. Many of the 12 negative comments highlight that items are pricey , with complaints about extra costs and feeling that the cost is too high for what you get. Some even felt disappointed by the brand regarding their pricing.
Value
21
Reviews
23%
Satisfaction
12
negative
4
neutral
5
positive
Rating distribution
What people like
- Affordable burger option
- Good value for money
- Reasonable price point
What people don't like
- Overall too pricey
- Unexpected extra costs
- Poor value for money
Often praised
- priceredelijk vriendelijke prijs
- affordabledelicious and affordable burger
- price per personPrice per person:$10–20
- value for moneybest value for money
Frequently criticized
- priceThe service was really crappy. The food is so mediocre and quite expensive for what you get. I don’t understand how it got so popular on the East Coast.
- basic accesscouldn't even access something as basic as a toilet!!!!
- brandToo bad for this brand to consider its customers so little
- costTell me how this makes sense
- extra costsall extra costs have to be explicitly revealed to customers BEFORE they pay
- extrascharged for these extras, making the total cost more than a cheeseburger
- franchisedisappointing from a franchise I used to love
- priceya little pricey
If you're looking for a budget-friendly meal, this might not be your best bet, as many find it pricey with unexpected extra costs . While some items are deemed affordable , the overall value is a significant concern for most, so proceed with caution.
How are the prices at Shake Shack?
You’re looking at roughly 23 per person – reported by 89 diners. That puts it in the $21–$30 category. For a Hamburger Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
While the average sits here, many guests actually spend a bit less, often in the $11–$20 range. Still, a few diners do opt for a more premium experience, pushing the overall average up slightly.
Here’s a quick look at what guests spend per person, based on the latest 89 reviews.
How this restaurant’s value stacks up against similar spots in San Francisco.
Overall, we think the pricing here feels quite fair for a Hamburger Restaurant in San Francisco. It offers a good balance, catering to both those looking for a solid mid-range meal and those willing to spend a bit more for something special.
Customer Reviews: what people think about Shake Shack
Visit Type
- Casual Outing
Group Type
- Couple
Group Size
- Couple
Service Type
- Dine-in
9
Great Burger Joint in SF
My experience at this burger joint in SF was fantastic! I'll definitely make this my go-to stop when my wife wants burgers when we're in the city. The food was great, and the overall experience was highly positive.
- burger joint9
- food9
Price per Person
- $21–$30
Visit Type
- Quick Meal
Service Type
- Dine-in
7
Good Food, Messy Atmosphere
The food was tasty and met the usual Shake Shack standards. The atmosphere was a bit disorganized, but it didn't detract from the meal.
- food9
- atmosphere6
Visit Type
- Quick Meal
Service Type
- Dine-in
6
Tasty burgers, but cleanliness issues
My experience at the restaurant was mixed. The burgers were delicious, earning a high rating. However, the restaurant was not clean, with a lot of dust everywhere and greasy streaks on the tables.
This significantly impacted the overall atmosphere.
- burgers9
- restaurant2
- dust2
- greasy streaks2
Visit Type
- Delivery
Service Type
- Takeout
2
Terrible experience due to an employee
What was your experience at the restaurant? It was a terrible experience due to an employee. The person, a mulatto individual, was stationed near the counter where takeout orders are placed.
- employee1
- mulatto individual1
Price per Person
- $31–$40
Visit Type
- Food Exploration
Service Type
- Dine-in
Wait Time
- Short (6–15 min.)
9
Best Burger Experience!
My experience at this restaurant was fantastic, primarily due to the best burger ever, which was super well prepared. The ordering process is self-service at the counter, and it's important to note that paying cash is not an option.
- burger10
- paying cash3
What Shake Shack offers
Crowd
- Transgender safespace
- Tourists
- LGBTQ+ friendly
- Family-friendly
- Groups
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Gender-neutral restroom
- Restroom
Offerings
- Late-night food
- Quick bite
- Wine
- Coffee
- Beer
- Small plates
- Alcohol
Dining options
- Catering
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- No-contact delivery
- Onsite services
- Takeout
- Outdoor seating
- Dine-in
- Delivery
Pets
- Dogs allowed outside
Parking
- Free street parking
- Paid street parking
Atmosphere
- Casual
- Trendy
FAQs
Is Shake Shack Cow Hollow accessible for all guests?
Yes, Shake Shack in Cow Hollow is fully accessible. You’ll find a wheelchair accessible entrance, seating, and restrooms, ensuring a comfortable experience for everyone. They also offer gender-neutral restrooms for your convenience.
What dining options and amenities does Shake Shack Cow Hollow offer for families?
Shake Shack provides a range of dining options including lunch, dinner, and dessert, with comfortable seating. For families, you’ll appreciate the dedicated kids’ menu, high chairs, and the fact that it’s considered good for kids. Plus, dogs are allowed outside!
What is the overall customer sentiment for Shake Shack?
Shake Shack has a **Restaurant Score** of **5.9** and **Customer Satisfaction** at **52.6%**, indicating a mixed experience. While **Food** (6.3) and **Ambience** (6.3) generally score well, **Service** (5.2) and **Value** (4.2) often fall short.
Are the burgers and shakes at Shake Shack well-regarded?
Yes, many customers praise the **food**, specifically mentioning the tasty burgers and excellent shakes. The quality is often noted as consistently high, meeting usual standards.
What are common complaints about Shake Shack?
Frequent complaints include inconsistent **service**, issues with order accuracy, and concerns about hygiene, with some reporting stomach problems. Some also find the overall **value** to be lacking for the price.