Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » KFC – San Francisco
KFC - San Francisco
Photo from KFC
KFC at a glance
San Francisco Richmond District
- 🍗 Chicken Restaurant
$$
Price per Person $11–$20
mentioned by 18 of the guests
#2342 out of 2403 places to eat in San Francisco
#25 Chicken Restaurant out of 31 in San Francisco
Average
4.6 out of 10
Food
Service
Ambience
Value
205
Reviews
37.6%
Satisfaction
Often praised
- Food Quality
- Good Service
- Easy Parking
Frequently criticized
- High Prices
- Dirty Environment
- Small Portions
The restaurant KFC, a popular Chicken Restaurant in San Francisco’s vibrant Richmond District, offers you a casual spot for a quick bite. You can enjoy their classic menu items whether you’re looking for lunch or dinner.
With convenient service options like no-contact delivery, takeout, and dine-in, you’ll find it easy to satisfy your cravings. It’s a great choice for families, providing a kids’ menu and a welcoming atmosphere for children.
Overview: Introducting KFC
KFC offers a familiar fast-food experience, with many appreciating its consistent food quality and the availability of a dine-in area. Customers often find the staff to be quite responsive, contributing to a generally positive service interaction.
However, some aspects could use attention. While parking is often convenient, the overall cleanliness and atmosphere have drawn criticism.
Additionally, the perception of value seems to be a notable point of contention for many patrons.
Average
4.6
out of 10
205
Reviews
37.6%
Satisfaction
109
negative
19
neutral
77
positive
Looking at the overall picture, KFC holds a 4.6 out of 10, placing it in the average range. However, customer satisfaction tells a different story, sitting at a rather low 37.6%.
This notable gap suggests that while some aspects are acceptable, a significant portion of patrons leave feeling less than pleased. These insights are drawn from a total of 205 customer remarks, with 77 positive and 109 negative observations.
Diving deeper, Service leads the way with a score of (5.1), indicating it’s generally perceived as adequate. Food follows closely at (4.8), suggesting a consistent but not outstanding culinary experience.
The Ambience (4.2) is considered average, but it’s Value (2.9) that truly struggles, falling into the poor category and highlighting a key area for improvement.
What people like
- Consistent Food Quality
- Responsive Staff
- Convenient Parking
What people don't like
- Poor Value Perception
- Cleanliness Concerns
- Inaccurate Portions
KFC presents a mixed experience. While the food quality and service often meet expectations for a quick meal, the significant concerns around value and cleanliness are hard to overlook.
It’s a place that delivers on its core offering but struggles with consistency in other areas. With a Recommendation Score of 4.8, it suggests that while some find it acceptable, it’s not a strong endorsement for everyone.
If you’re seeking a quick, familiar chicken fix and aren’t overly concerned with the price or potential cleanliness issues, it might suffice. Otherwise, you might find better options elsewhere.
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Verdict: Our expert take on KFC
Food (4.8 out of 10)
mentioned by 72% of the guests
When the food hits right, it really shines! Many customers rave about the food freshness and overall quality, with some even finding that classic original taste and secret spice blend they remember. Out of 75 total opinions, 28 were positive, highlighting that when its good, its truly satisfying.
However, the food experience can be a bit of a gamble, leading to a poor customer satisfaction of just 37.3%. Many found the chicken dry or bland, with issues like burned oil and disappointing portion sizes frequently mentioned among the 36 negative comments. The overall score for food is an average 4.8.
Food
75
Reviews
37%
Satisfaction
36
negative
11
neutral
28
positive
Rating distribution
What people like
- Original taste chicken
- Food freshness
- Good quality food
What people don't like
- Dry, bland chicken
- Small portion sizes
- Burned oil taste
Often praised
- foodI'm a fan of this chain's food, and this particular location has a dining area on the second floor, which always guarantees a table. My experience was positive due to the consistent food quality and the assurance of seating.
- Taco Bell menuAdd to that the Taco Bell menu
- biscuitwith a biscuit
- chickenI advise customers to check their receipts carefully, as it seems they may overcharge sales tax and keep the money. While I love their chicken, this experience has led them to lose my business forever, as I won't patronize a crooked company.
- chicken tendersI had chicken tenders
- deep fried qualityHad that unhealthy deep fried quality that's hard not to love.
- extra crispymiracle to have extra crispy
- food freshnessall the food is fresh
- free cookiegave me a free cookie
- good foodgood food, normal wait time, plenty of parking. Very satisfying and delicious
Frequently criticized
- foodthe food and customer service has gone down
- chickenthe chicken here is more batter but less spices
- sidesdid not receive the sides I asked for
- 12 piece dinner$38 for 12 piece dinner
- French friesFrench fries were same
- KFC menu itemsI've had better food from KFC/Taco Bell at other locations. A significant issue is that they usually run out of the KFC part of the menu if you go later in the evening.
- Spicy Chicken SandwichThe "Spicy" Chicken Sandwich I ordered was not spicy at all
- advertised pictureDont advertise a false picture.
- advertised portionThey give yoy nothing what they advertise. Not even close.
- batterBland batter.
If youre craving that classic fried chicken and hoping for a nostalgic taste, you might just hit the jackpot. However, be prepared for a potentially inconsistent experience, as many found the food dry or bland with disappointing portion sizes. Its a bit of a roll of the dice, so manage your expectations.
Service (5.1 out of 10)
mentioned by 69% of the guests
Despite a mixed customer satisfaction of 41.9%, many customers found bright spots in the service here! They often praised the staff for being super, responsive, and attentive to orders, noting the speed and consistency. Positive experiences highlight helpful and polite interactions, with staff paying close attention to detail, making for a great fast food experience.
However, the service isn't without its challenges, reflected in an average score of 5.1. With 36 negative comments out of 74 total, concerns arise about slow waiting times, staff attitudes, and issues with order accuracy. Some felt a lack of warmth, suggesting a need for more consistent and competent service.
Service
74
Reviews
41%
Satisfaction
36
negative
7
neutral
31
positive
Rating distribution
What people like
- Friendly staff
- Quick service
- Attentive to orders
What people don't like
- Slow service
- Poor staff attitude
- Inaccurate orders
Often praised
- serviceI’m really satisfied with service especially
- staffVery nice staff!
- orderI typically call in my order before I get there, so that's a plus, it saves time.
- AARONespecially ,AARON’ he seems hard working guy
- Serviceamazing and quick Service
- communicationI like the way of how he communicate with customers.
- consistencyThey're always consistent
- employeesthe employees were super
- fast food experienceBest fast food experience I’ve had
- folksThe folks here are responsice, attentive to the order
Frequently criticized
- serviceservice is fast & efficient but not particularly courteous
- online orderMy son Phillip ordered, and we did not receive our drinks. I continue to have problems when I order online. The manager and I have spoken about this before.
- staffthe other staff at this 6th Ave & Geary Street location need to understand that all people have money and need to respected and valued as such.
- waiting timeQuite a lot of waiting for a fast food establishment
- attitudepeople working there catch attitudes
- bathroom tokenbathroom token to use the restroom and once I finnally got the token I tried and it didn't even work
- busyMy experience at this restaurant was that it's always busy and slow. However, if you're looking for KFC, it works.
- calling the storeI tried calling the store and THEY NEVER answer
- card readerit's not going to work on their card reader
- companythe company did poor stress testing when they opened up
Overall, service here is a bit of a gamble. While some visits promise quick, friendly interactions, be prepared for potential delays or less attentive staff. If you value consistent, top-notch service, you might find it hit or miss.
Ambience (4.2 out of 10)
mentioned by 43% of the guests
When it comes to ambience, this place is a bit of a mixed bag, with a score of 4.2 putting it in the average range. Many guests appreciate the free parking and good location, often enjoying the upstairs dining for its views and guaranteed tables. Some even noted recent renovations and overall cleanliness, contributing to an enjoyable atmosphere in certain areas.
However, customer satisfaction is quite low at just 37.5%, indicating significant issues. Based on 40 remarks, with 24 negative, there are frequent complaints about overall cleanliness and nasty smells in restrooms. Many found the atmosphere run-down and mentioned a significant lack of seating or blocked-off areas, suggesting a serious need for sanitation.
Ambience
40
Reviews
37%
Satisfaction
24
negative
1
neutral
15
positive
Rating distribution
What people like
- Free customer parking
- Enjoyable upstairs dining
- Good location
What people don't like
- Poor cleanliness
- Unpleasant odors
- Limited seating options
Often praised
- parking lotdedicated parking lot making it much less of a hassle
- areaMy experience at this restaurant was a classic KFC. The area is nice, and if you like it, it's conveniently located next to a Taco Bell.
- atmospherethe atmosphere was also very enjoyable
- cleanlinesskfc/taco bell is so clean
- dine-in areaappreciate having a dine-in area
- free parkingfree parking is nice
- locationlocation is good
- parkingI enjoyed the good food and good service. The wait time was normal, and there was plenty of parking. Overall, it was a delicious experience.
- parking for customersHas parking for customers
- renovatedrenovated a lot throughout the years which I like to keep it maintained and looking nice
Frequently criticized
- cleanlinessthe cleanliness of the establishment has significantly declined
- placeThe place is dirty
- atmospherethe atmosphere was not ideal
- bathroom areadirty bathroom area next to the sodas
- cleaningWe appreciate having a dine-in area, although it just needs a lil bit of cleaning.
- disgustingthe condition was absolutely disgusting
- disruptive persondrunk laughing and being distributive
- family restaurantnever recommend it as a family restaurant
- kitchenMy experience at this restaurant was definitely in the “run down” category of KFC/Taco Bell. From the look of the kitchen to the coins needed to go to the restroom, this is certainly a place to avoid.
- nastythe downstairs bathroom is always nasty
If youre looking for a quick bite and dont mind potentially questionable cleanliness or limited seating, the free parking and upstairs views might be a draw. However, if a pleasant, clean environment is important to you, you might want to consider other options.
Value (2.9 out of 10)
mentioned by 16% of the guests
When it comes to value, it seems theres a bit of a mixed bag, though leaning heavily towards the negative. A few diners did find the prices to be fairly cheap, with some even noting a good price for a value meal. Based on 3 positive remarks, these guests felt they got a decent deal.
However, the overall sentiment for value is quite poor, reflected in a score of just 2.9 and a customer satisfaction of 18.8%. Out of 16 total comments, a significant 13 were negative, with many feeling the food cost was too high. Issues like being charged for bags and concerns about overcharge sales tax left many feeling robbed and that it was a waste of money'.
Value
16
Reviews
18%
Satisfaction
13
negative
0
neutral
3
positive
Rating distribution
What people like
- Fairly cheap prices
- Good value meal
What people don't like
- Overpriced food
- Sales tax issues
- Charge for bags
Often praised
- good priceat such a good price
- pricesPrices are fairly cheap
- value mealsuggested I get the value meal
Frequently criticized
- $10 popcorn chickenordered the $10 popcorn chicken and it was less than half full
- EBT cardsince we have the new EBT card with a chip on it that it's not going to work on their card reader
- KFC pricesprices for the KFC were outrageous
- bagbag should be free
- bagsif i wanted it bagged i have to purchase the bags
- elitist overpriced foodelitist overpriced food in San Francisco
- foodfood is expensive as it is
- food costThey probably buy it for 50 cents per pound
- overcharge sales taxthey can overcharge sales tax and just keep the money
- pricesRediculous ☹️
If youre prioritizing your budget, this place might not deliver the value youre hoping for. The widespread concerns about high prices and extra charges suggest it could be a disappointing experience for your wallet. It's probably best to look elsewhere if value is a top concern.
How are the prices at KFC?
You’re looking at roughly 18 per person – reported by 18 diners. That puts it in the $11–$20 category. For a Chicken Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at what folks usually spend, most reviews cluster around that $11–$20 sweet spot, but there’s a nice mix, with some diners finding cheaper bites and a few opting for a slightly more premium experience.
Here’s a quick look at what guests spend per person, based on the latest 18 reviews.
How this restaurant’s value stacks up against similar spots in San Francisco.
Overall, we think the pricing here feels pretty fair for a Chicken Restaurant, especially considering it’s in San Francisco. It offers good value for a casual meal without breaking the bank.
Customer Reviews: what people think about KFC
Visit Type
- Delivery
Service Type
- Delivery
Meal Type
- Dinner
Wait Time
- Long (31+ min.)
2
Slow Service for Online Orders
My experience at the restaurant was marked by slow service, especially during the evening. I had to wait for my online order for over 35 minutes, and by that time, I still hadn't received it.
- online order2
- evening time2
Visit Type
- Quick Meal
Wait Time
- Long (31+ min.)
1
Terrible Service at Kc and Taco
My experience at this Kc and taco was extremely negative. The employees in the front were not competent and seemed to lack the basic skills needed for their roles. One employee, in particular, was very slow and appeared ineligible to work there, making them one of the worst employees I've encountered in a restaurant.
- employees1
- employee1
Visit Type
- Regular Visit
Service Type
- Dine-in
9
Nostalgic Dining with Great Food and Service
This place brings back fond memories from my childhood. The food is consistently good, and the service is great. I appreciate that they have renovated the place over the years, keeping it well-maintained and looking nice.
- food9
- service9
- renovated8
Visit Type
- Casual Outing
Group Type
- Friends
Group Size
- Couple
Service Type
- Dine-in
Wait Time
- Long (31+ min.)
Noise Level
- Quiet
7
Good fries, long wait
My experience at this fast food establishment involved quite a bit of waiting, both for ordering and for the food to come out. I wouldn't recommend coming here if you're in a rush, but my friend and I didn't mind the wait. We ordered a large fry and were confused as to why it took so long, as fries are usually pre-made at fast food places.
Perhaps it meant they were somewhat fresh, which they were! They tasted great, really crispy and flavored, with that unhealthy deep-fried quality that's hard not to love. The upstairs seating area was nice and quiet.
- large fry9
- deep fried quality8
- upstairs seating area7
- waiting time3
Price per Person
- $11–$20
Visit Type
- Quick Meal
Group Type
- Couple
Group Size
- Couple
Service Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Short (6–15 min.)
2
Cold food after a long wait
My experience at this restaurant was disappointing. We had to wait 10 minutes for someone to serve us, even though we were the only ones there who wanted to order. Once we placed our order, the food arrived quickly, but it was cold.
I would recommend going somewhere else for food.
- wait2
- food2
What KFC offers
Crowd
- Family-friendly
- Tourists
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
- Free Wi-Fi
- Wi-Fi
Offerings
- Small plates
- Quick bite
Dining options
- Catering
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- No-contact delivery
- Takeout
- Delivery
- Dine-in
Atmosphere
- Casual
FAQs
Is KFC in the Richmond District accessible for everyone?
Yes, you’ll find that this KFC location is fully accessible. It offers a wheelchair accessible entrance, parking lot, seating, and restroom, ensuring a comfortable visit for all guests.
What dining options and amenities does this KFC offer for families?
This KFC provides lunch, dinner, dessert, and catering. For families, you’ll appreciate the kids’ menu and its reputation for being good for kids, making it a convenient choice for a family meal.
How is KFC rated by customers overall?
KFC has an overall score of 4.6 out of 10. Customers generally find the Service (5.1) and Food (4.8) to be average, while Ambience (4.2) is also average, but Value (2.9) is considered poor.
What do customers appreciate most about KFC?
Many customers appreciate the consistent food quality and the generally responsive staff. The availability of a dedicated parking lot is also frequently mentioned as a convenience.
What are the main concerns customers have about KFC?
Key concerns include the perception of poor value due to high prices and small portions, as well as issues with the overall cleanliness of the establishment and bathrooms.