Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » KFC – San Francisco
KFC - San Francisco
Photo from KFC
KFC at a glance
San Francisco St. Mary’s Park
- 🍗 Chicken Restaurant
$$
Price per Person $11–$20
mentioned by 41 of the guests
#2188 out of 2403 places to eat in San Francisco
#16 Chicken Restaurant out of 31 in San Francisco
Average
5.9 out of 10
Food
Service
Ambience
Value
204
Reviews
49.5%
Satisfaction
Often praised
- Quick Service
- Clean Place
- Fresh Food
Frequently criticized
- Rude Service
- High Prices
- Small Portions
The restaurant, a popular Chicken Restaurant in San Francisco’s St. Mary’s Park neighborhood, offers you a casual and welcoming atmosphere. When you’re looking for a quick bite or a satisfying meal, KFC provides convenient service options like no-contact delivery, takeout, and dine-in.
You’ll find it easy to visit, with free street parking and a free parking lot usually available, making your stop hassle-free.
Overview: Introducting KFC
KFC offers a mixed experience, with many customers consistently praising the friendly and quick service from dedicated staff members. The atmosphere often feels clean and welcoming, making it a decent spot for a quick meal.
However, some patrons have encountered less attentive interactions, and there are concerns regarding the consistency of food quality. While the core products are often described as fresh, crunchy, and hot , issues like small portions or soggy items do arise, suggesting a varied dining outcome.
Average
5.9
out of 10
204
Reviews
49.5%
Satisfaction
77
negative
26
neutral
101
positive
KFC holds an overall Restaurant Score of 5.9 out of 10, placing it in the average category. This is reflected in a Customer Satisfaction rate of 49.5% , indicating a mixed bag of experiences among its patrons.
With 204 customer observations, including 101 positive and 77 negative remarks, there’s a clear split in opinions. Delving deeper, Ambience scores a respectable (6.9), suggesting a generally pleasant environment.
Service also performs adequately at (6.1), often highlighted by efficient and polite staff. However, Food receives a lower (5.4), with some finding it inconsistent, and Value trails significantly at (3.7), pointing to concerns about pricing.
What people like
- Friendly, quick service
- Clean, peaceful environment
- Fresh, hot products
What people don't like
- Inconsistent, rude service
- High prices
- Small chicken portions
Given the Recommendation Score of 6.2 , KFC presents itself as a reasonable option, particularly if you prioritize quick, friendly service and a clean dining space. It might be a good choice for a convenient meal, especially when you’re looking for their classic offerings.
However, be mindful that the value proposition isn’t its strongest suit, and food quality can sometimes be a hit or miss. If you’re seeking a consistently high-quality meal or exceptional value, you might want to manage your expectations or explore other options.
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Verdict: Our expert take on KFC
Food (5.4 out of 10)
mentioned by 74% of the guests
Looking at the food, theres a definite upside! Many of the 32 positive remarks highlight the convenience of having both KFC and Taco Bell options, with "excellent food, " tasty "chicken, " and "tacos" often praised. Plus, that "ice cold Baja blast" gets a shout-out for cooling things down.
However, its a mixed bag, with the food scoring an 5.4 (average) and customer satisfaction sitting at a rather poor 39%. An equal 32 negative remarks point to concerns like rotten chicken, small portions, and soggy items. Some found the food quality disappointing, with tacos and chicken specifically called out for issues.
Food
82
Reviews
39%
Satisfaction
32
negative
18
neutral
32
positive
Rating distribution
What people like
- Dual brand convenience
- Food often hot
- Tacos very good
What people don't like
- Rotten, stinky chicken
- Small chicken portions
- Soggy, cold food
Often praised
- foodMy experience at this KFC + Taco Bell hybrid was positive. The restaurant offered a decent amount of seating, and the food was just as good as anywhere else. Additionally, the bathroom was clean when I used it.
- chickenthe chicken still tasted good
- tacosThe very rich tacos
- 11 herbs and spices chickenI still love their 11 herbs and spices chicken
- Cole SlawThe atmosphere was rated a 5, and the service was also a 5. The food received a 4, and I particularly enjoyed the Cole Slaw. There was plenty of parking in the free parking lot, making it convenient for a lunch visit.
- Good EatsGood Eats
- Jack Harlow mealjack Harlow meal is da bomb of this house
- KFC and Taco BellKFC and Taco Bell in one place you can buy both foods
- Spicy mac & Cheese chicken sandwichSpicy mac & Cheese chicken sandwich is burning my mouth/ Taste buds
- Subject ProductsSubject Products... Are ALL'ways Fresh, CRUNCHY and HOT
Frequently criticized
- foodfood was sloppily thrown together
- chickenMost notably, the food quality has declined significantly. They've started skimping out on the chicken, with pieces now being half the size they were a year ago. I was served a tiny drumstick, which they tried to hide under the thigh.
- Korean BBQ loaded fries bowlThis was hard to eat. It reminded me of how Taco Bell uses the same ingredients
- Sweet Lightning Peaches & Cream SodaThe peaches and cream soda option was not available at their fountain drink station
- boxesthe boxes got soaked
- buffalo sauceThe sauce was dumped on top and it was soggy and horrible tasting
- burning my mouth/Taste budsSpicy mac & Cheese chicken sandwich is burning my mouth/ Taste buds
- change out the sideschange out the sides
- chicken littlesThe chicken littles were cold
- chicken tenderschicken tenders i ordered with buffalo sauce was not crispy at all
If you're craving the convenience of both KFC and Taco Bell under one roof, you might find some satisfying bites. However, be prepared for a potentially inconsistent experience, as quality and portion sizes can be a real gamble.
Service (6.1 out of 10)
mentioned by 74% of the guests
When it comes to service, many customers have had some really positive experiences. With 42 positive remarks out of 76 total, folks often praise the friendly staff and fast service, highlighting great customer service and a feeling of a well-oiled machine. The overall score for service sits at an average 6.1, showing a decent foundation.
However, its not all smooth sailing, as customer satisfaction is a mixed 55.3%. There are 31 negative comments pointing to instances of poor service, frustrating long waits, and issues like order mistakes or missing items. Some also mentioned inattentive staff, suggesting theres definitely room for improvement in consistency.
Service
76
Reviews
55%
Satisfaction
31
negative
3
neutral
42
positive
Rating distribution
What people like
- Friendly staff
- Fast service
- Efficient operations
What people don't like
- Poor service
- Long waits
- Order mistakes
Often praised
- serviceMy experience at the restaurant was fantastic! The staff were excellent, always friendly, and provided quick and fast service. I had no issues with my orders, and everyone was just great.
- staffExcellent staff always friendly quick and fast service
- employeesSEVERELY professional, responsible, respectful, polite, nice, and friendly employees
- ErjuanThe kindest smiling young man with the name Erjuan.
- Food readyThe ladies working here are fast, and the restaurant is generally clean with plenty of parking. Food is ready within minutes. My previous experience ordering online was also positive, with food ready upon arrival, though the chicken and fries in the $20 fill up box were not crispy due to the packaging, and butter was missing for the biscuits.
- Great Customer ServiceGreat Customer Service
- KFC appused the KFC app to place and pay for my order
- customer attentionMy experience at the restaurant was very positive. The place was very clean and the staff provided good attention to the customer. I particularly enjoyed the chicken, which was good tasting, juicy, and fresh.
- customer servicethe customer service is amazing
- customer service skillsMy experience at the restaurant was made enjoyable by the extraordinary customer service skills of Er Juan. He was a very respectful and helpful employee, and essential employees like him truly make a business stand out.
Frequently criticized
- serviceMy experience at this restaurant was marred by rude service. The staff completely ignored our requests and failed to provide utensils when they were clearly needed.
- EnglishHer English was so bad
- added itemsadded items I never ordered
- cashier attentionMy experience at the restaurant was marked by terrible attention from the cashier. They should really take a customer service class.
- compensationcompensate my order by giving me an extra drink
- customerthey castigated him for having it
- deliverycourier threw everything on the floor outside
- delivery to the doorasked for delivery to the door
- frequent visitorsI can't believe that when they are about to close, they can deny the bathroom to customers like me who are frequent visitors. This is my last time going to this establishment because they do not provide bathrooms for customers, even though they have the keys and don't want to grant access just because they don't want to clean again.
- inattentive staffinattentive staff makes for a decent interaction but an overall bad experience
If youre looking for quick, friendly service, you might just hit the jackpot, especially with some standout employees. But be prepared for the possibility of longer waits or order mix-ups, as consistency seems to be a challenge here. Its a bit of a gamble, so manage your expectations.
Ambience (6.9 out of 10)
mentioned by 46% of the guests
When it comes to the vibe, this spot generally hits a good note! With a score of 6.9 and customer satisfaction at 70.3%, the ambience is considered good overall. Many folks appreciate the cleanliness, comfortable seating, and the presence of big TVs for entertainment, making it a pleasant place to hang out.
Based on 26 positive remarks out of 37 total, guests often highlight the clean environment, ample parking, and enjoyable atmosphere. However, there are a few areas where the ambience could improve. Some customers were disappointed by the lack of indoor or outdoor seating options, and there were mentions of issues with the bathroom and a sticky drink machine.
With 8 negative comments, these points suggest that while many aspects are positive, certain practical elements of the environment could use a bit more attention.
Ambience
37
Reviews
70%
Satisfaction
8
negative
3
neutral
26
positive
Rating distribution
What people like
- Clean facility
- Ample parking
- Entertainment TVs
What people don't like
- No indoor dining
- Bathroom access issues
- Sticky drink machine
Often praised
- atmosphereI haven't been to this restaurant in a while, but when I did walk in for takeout, they were quick and efficient. The food was great, and the atmosphere was also a positive experience.
- parkingGood amount of parking
- TVthey also have a TV. Plays great movies or shows
- cleanlinessThis place is always clean
- Great PlaceGreat Place To "PeopleWATCH'
- Great StopOverGreat StopOver
- bathroomThe restaurant offered a decent amount of seating, and the food was just as good as anywhere else. Additionally, the bathroom was clean when I used it.
- big TVBig TV there showing movies if you are looking to stop and hangout for a bit.
- environmentpeaceful, and relaxing environment!
- facilityObviously well managed facility
Frequently criticized
- bathroomI can't believe that when they are about to close, they can deny the bathroom to customers like me who are frequent visitors. This is my last time going to this establishment because they do not provide bathrooms for customers, even though they have the keys and don't want to grant access just because they don't want to clean again.
- areahomeless hanging out in the area
- directionsGetting here is a bit tricky
- drink machineDrink machine is so sticky
- inside eatingThere's NO Inside Eating
- outdoor sittingnor Outdoor sitting
- public health and safetyIt was very stinky and frankly, yuck 🤢 🤮. I sincerely hope that San Francisco public health will investigate this place for public health and safety concerns regarding the rotten chicken.
If you're looking for a clean spot with good parking and some entertainment, this place is worth checking out. Just be prepared that indoor dining might not be an option, and you might encounter some minor facility quirks.
Value (3.7 out of 10)
mentioned by 14% of the guests
When it comes to value, a few folks did manage to find a silver lining, with one person even suggesting it offers the best deal for your money. Its always great when you feel like youre getting a good bang for your buck, even if these positive sentiments are quite rare among the feedback. However, the overall picture for value is quite challenging.
With a low score of just 3.7 and customer satisfaction at a mere 11.1%, its clear many feel its not worth the money or calories. Many found items pricey and felt overcharged, indicating a significant struggle with perceived value across 6 negative remarks out of 9 total.
Value
9
Reviews
11%
Satisfaction
6
negative
2
neutral
1
positive
Rating distribution
What people like
- Best deal available
What people don't like
- Too expensive
- Feel overcharged
- Poor value for money
Often praised
- best deal for your moneySuggesting The Best Deal For Your Money
Frequently criticized
- PricesPrices at KFC is kind of crazy if you don't use their deals
- drum stick$5 for a drum stick is ridiculous
- money or caloriesAdditionally, the chicken littles were cold, and nothing tasted freshly fried. I was very disappointed and felt it was not worth the money or calories. On a positive note, the order staff was pleasant.
- overchargedI got over charged as welll
- priceyA bit pricey
- value for moneypague por un combo de 44 dolares y solo me mandaron. 4 piezas de pollo
If youre looking for great value, this might not be your best bet, as many customers felt it was quite expensive and not worth the cost. Unless youre specifically seeking out a known deal, you might leave feeling a bit overcharged.
How are the prices at KFC?
You’re looking at roughly 19 per person – reported by 41 diners. That puts it in the $11–$20 category. For a Chicken Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
While most guests spend in this sweet spot, there are also plenty of options for a more budget-friendly meal, showing a nice mix of price points.
Here’s a quick look at what guests spend per person, based on the latest 41 reviews.
How this restaurant’s value stacks up against similar spots in San Francisco.
For a Chicken Restaurant in San Francisco, we think the pricing feels pretty fair. It offers good value for a mid-range experience without breaking the bank.
Customer Reviews: what people think about KFC
Visit Type
- Quick Meal
Service Type
- Dine-in
9
Consistently Good KFC Experience
My experience at this KFC location was very positive. The food was consistently good and delicious. I also appreciated that the seating area was quite clean, contributing to a pleasant atmosphere.
Additionally, there are several parking spots available on site, which is very convenient.
- food9
- seating area8
- parking spots8
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Long (31+ min.)
5
Disappointing Service, Great Food
My experience at this restaurant was marked by antisocial staff. Despite having several people working, I experienced a 15-minute wait just to have my order taken, as staff seemed to be passing the work off. The principle of customer first always was not upheld.
However, the food itself was quite good, receiving a score of 4.
- food4
- staff1
- wait2
Visit Type
- Quick Meal
Service Type
- Dine-in
2
Terrible cashier service
My experience at the restaurant was marked by terrible attention from the cashier. They should really take a customer service class.
- cashier attention1
Visit Type
- Food Exploration
9
Delicious Chicken and Tacos!
My experience at the restaurant was very positive. The place was very clean and the staff provided good attention to the customer. I particularly enjoyed the chicken, which was good tasting, juicy, and fresh.
The tacos were also very rich, as were the burritos.
- cleanliness9
- customer attention9
- chicken10
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Takeout
Meal Type
- Lunch
Wait Time
- Short (6–15 min.)
9
Quick and Efficient Takeout
I haven't been to this restaurant in a while, but when I did walk in for takeout, they were quick and efficient. The food was great, and the atmosphere was also a positive experience.
- takeout9
- food10
- atmosphere10
What KFC offers
Crowd
- Family-friendly
- Tourists
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
- Free Wi-Fi
- Wi-Fi
Offerings
- Small plates
- Quick bite
Dining options
- Catering
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- No-contact delivery
- Takeout
- Delivery
- Dine-in
Pets
- Dogs allowed outside
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
- Quiet
FAQs
What accessibility features and parking options are available at KFC in San Francisco?
At KFC in St. Mary’s Park, you’ll find excellent accessibility with a wheelchair accessible entrance, parking lot, seating, and restroom. For your convenience, there’s free street parking and a free parking lot, ensuring usually plenty of parking spots when you visit.
Can you dine in at KFC, and is it a good spot for families with children?
Yes, you can enjoy dine-in service at KFC, along with takeout and delivery. It’s definitely good for kids, offering a dedicated kids’ menu. Whether you’re stopping for lunch, dinner, or dessert, you’ll find comfortable seating and a family-friendly environment.
What is the overall customer sentiment for KFC?
Customer satisfaction for KFC is currently at 49.5%, indicating a mixed experience among patrons. While some appreciate the service and ambiance, others find issues with food quality and value.
How do customers rate the food and service at KFC?
Customers give the Food an average score of (5.4) and Service a score of (6.1). While the food is often described as fresh and hot, some find portions small or quality inconsistent. Service is frequently praised for its friendliness and speed, though some negative experiences with rudeness or inattentiveness are noted.
Is KFC considered good value for money?
The Value score for KFC is (3.7), which is on the lower side. Many customers feel that prices are high, with specific complaints about the cost of individual items like a drumstick, and some instances of being overcharged.